package escalationmanager import ( "context" "database/sql" "github.com/target/goalert/alert/alertlog" "github.com/target/goalert/engine/processinglock" "github.com/target/goalert/util" ) // DB handles updating escalation policies. type DB struct { lock *processinglock.Lock clearMaintExpiredSvc *sql.Stmt cleanupNoSteps *sql.Stmt lockStmt *sql.Stmt updateOnCall *sql.Stmt newPolicies *sql.Stmt deletedSteps *sql.Stmt normalEscalation *sql.Stmt log *alertlog.Store } // Name returns the name of the module. func (db *DB) Name() string { return "Engine.EscalationManager" } // NewDB creates a new DB. func NewDB(ctx context.Context, db *sql.DB, log *alertlog.Store) (*DB, error) { lock, err := processinglock.NewLock(ctx, db, processinglock.Config{ Version: 4, Type: processinglock.TypeEscalation, }) if err != nil { return nil, err } p := &util.Prepare{Ctx: ctx, DB: db} return &DB{ log: log, lock: lock, lockStmt: p.P(`lock escalation_policy_steps in share mode`), updateOnCall: p.P(` with on_call as ( select step.id step_id, coalesce(act.user_id, part.user_id, sched.user_id) user_id from escalation_policy_steps step join escalation_policy_actions act on act.escalation_policy_step_id = step.id left join rotation_state rState on rState.rotation_id = act.rotation_id left join rotation_participants part on part.id = rState.rotation_participant_id left join schedule_on_call_users sched on sched.schedule_id = act.schedule_id and sched.end_time isnull where coalesce(act.user_id, part.user_id, sched.user_id) notnull ), ended as ( select ep_step_id step_id, user_id from ep_step_on_call_users where end_time isnull except select step_id, user_id from on_call ), _end as ( update ep_step_on_call_users ep set end_time = now() from ended where ep.ep_step_id = ended.step_id and ep.user_id = ended.user_id and ep.end_time isnull ) insert into ep_step_on_call_users (ep_step_id, user_id) select step_id, user_id from on_call on conflict do nothing returning ep_step_id, user_id `), clearMaintExpiredSvc: p.P(` update services s set maintenance_expires_at = null where s.maintenance_expires_at <= now() `), cleanupNoSteps: p.P(` delete from escalation_policy_state state using escalation_policies pol where state.escalation_policy_step_id isnull and pol.id = state.escalation_policy_id and pol.step_count = 0 `), newPolicies: p.P(` with to_escalate as ( select alert_id, step.id ep_step_id, step.delay, step.escalation_policy_id, a.service_id from escalation_policy_state state join escalation_policy_steps step on step.escalation_policy_id = state.escalation_policy_id and step.step_number = 0 join alerts a on a.id = state.alert_id and (a.status = 'triggered' or state.force_escalation) join services s on a.service_id = s.id and s.maintenance_expires_at isnull where state.last_escalation isnull for update skip locked limit 1000 ), _step_cycles as ( select esc.alert_id, on_call.user_id, esc.ep_step_id from to_escalate esc join ep_step_on_call_users on_call on on_call.end_time isnull and on_call.ep_step_id = esc.ep_step_id ), _cycles as ( insert into notification_policy_cycles (alert_id, user_id) select alert_id, user_id from _step_cycles ), _step_channels as ( select cast('alert_notification' as enum_outgoing_messages_type), esc.alert_id, esc.service_id, esc.escalation_policy_id, act.channel_id, esc.ep_step_id from to_escalate esc join escalation_policy_actions act on act.channel_id notnull and act.escalation_policy_step_id = esc.ep_step_id ), _channels as ( insert into outgoing_messages (message_type, alert_id, service_id, escalation_policy_id, channel_id) select cast('alert_notification' as enum_outgoing_messages_type), alert_id, service_id, escalation_policy_id, channel_id from _step_channels ), _update as ( update escalation_policy_state state set last_escalation = now(), next_escalation = now() + (cast(esc.delay as text)||' minutes')::interval, escalation_policy_step_id = esc.ep_step_id, force_escalation = false from to_escalate esc where state.alert_id = esc.alert_id ) select distinct esc.alert_id, step isnull and chan isnull from to_escalate esc left join _step_cycles step on step.alert_id = esc.alert_id left join _step_channels chan on chan.alert_id = esc.alert_id `), deletedSteps: p.P(` with to_escalate as ( select alert_id, step.id ep_step_id, step.step_number, step.delay, state.escalation_policy_step_number >= ep.step_count repeated, a.service_id, step.escalation_policy_id from escalation_policy_state state join alerts a on a.id = state.alert_id and (a.status = 'triggered' or state.force_escalation) join escalation_policies ep on ep.id = state.escalation_policy_id join escalation_policy_steps step on step.escalation_policy_id = state.escalation_policy_id and step.step_number = CASE WHEN state.escalation_policy_step_number >= ep.step_count THEN 0 ELSE state.escalation_policy_step_number END join services s on a.service_id = s.id and s.maintenance_expires_at isnull where state.last_escalation notnull and escalation_policy_step_id isnull for update skip locked limit 100 ), _step_cycles as ( select esc.alert_id, on_call.user_id, esc.ep_step_id from to_escalate esc join ep_step_on_call_users on_call on on_call.end_time isnull and on_call.ep_step_id = esc.ep_step_id ), _cycles as ( insert into notification_policy_cycles (alert_id, user_id) select alert_id, user_id from _step_cycles ), _step_channels as ( select cast('alert_notification' as enum_outgoing_messages_type), esc.alert_id, esc.service_id, esc.escalation_policy_id, act.channel_id, esc.ep_step_id from to_escalate esc join escalation_policy_actions act on act.channel_id notnull and act.escalation_policy_step_id = esc.ep_step_id ), _channels as ( insert into outgoing_messages (message_type, alert_id, service_id, escalation_policy_id, channel_id) select cast('alert_notification' as enum_outgoing_messages_type), alert_id, service_id, escalation_policy_id, channel_id from _step_channels ), _update as ( update escalation_policy_state state set last_escalation = now(), next_escalation = now() + (cast(esc.delay as text)||' minutes')::interval, escalation_policy_step_number = esc.step_number, escalation_policy_step_id = esc.ep_step_id, force_escalation = false from to_escalate esc where state.alert_id = esc.alert_id ) select distinct esc.alert_id, esc.repeated, esc.step_number, step isnull and chan isnull from to_escalate esc left join _step_cycles step on step.alert_id = esc.alert_id left join _step_channels chan on chan.alert_id = esc.alert_id `), normalEscalation: p.P(` with to_escalate as ( select alert_id, nextStep.id ep_step_id, nextStep.delay, nextStep.step_number, force_escalation forced, oldStep.delay old_delay, oldStep.step_number + 1 >= ep.step_count repeated, nextStep.escalation_policy_id, a.service_id from escalation_policy_state state join alerts a on a.id = state.alert_id and (a.status = 'triggered' or state.force_escalation) join escalation_policies ep on ep.id = state.escalation_policy_id join escalation_policy_steps oldStep on oldStep.id = escalation_policy_step_id join escalation_policy_steps nextStep on nextStep.escalation_policy_id = state.escalation_policy_id and nextStep.step_number = CASE WHEN oldStep.step_number + 1 < ep.step_count THEN oldStep.step_number + 1 WHEN force_escalation OR ep.repeat = -1 THEN 0 WHEN state.loop_count < ep.repeat THEN 0 ELSE -1 END join services s on a.service_id = s.id and s.maintenance_expires_at isnull where state.last_escalation notnull and escalation_policy_step_id notnull and (next_escalation < now() or force_escalation) order by next_escalation - now() for update skip locked limit 500 ), _step_cycles as ( select esc.alert_id, on_call.user_id, esc.ep_step_id from to_escalate esc join ep_step_on_call_users on_call on on_call.end_time isnull and on_call.ep_step_id = esc.ep_step_id ), _cycles as ( insert into notification_policy_cycles (alert_id, user_id) select alert_id, user_id from _step_cycles ), _step_channels as ( select cast('alert_notification' as enum_outgoing_messages_type), esc.alert_id, esc.service_id, esc.escalation_policy_id, act.channel_id, esc.ep_step_id from to_escalate esc join escalation_policy_actions act on act.channel_id notnull and act.escalation_policy_step_id = esc.ep_step_id ), _channels as ( insert into outgoing_messages (message_type, alert_id, service_id, escalation_policy_id, channel_id) select cast('alert_notification' as enum_outgoing_messages_type), alert_id, service_id, escalation_policy_id, channel_id from _step_channels ), _update as ( update escalation_policy_state state set last_escalation = now(), next_escalation = now() + (cast(esc.delay as text)||' minutes')::interval, escalation_policy_step_number = esc.step_number, escalation_policy_step_id = esc.ep_step_id, loop_count = CASE WHEN esc.repeated THEN loop_count + 1 ELSE loop_count END, force_escalation = false from to_escalate esc where state.alert_id = esc.alert_id ) select distinct esc.alert_id, esc.repeated, esc.step_number, esc.old_delay, esc.forced, step isnull and chan isnull from to_escalate esc left join _step_cycles step on step.alert_id = esc.alert_id left join _step_channels chan on chan.alert_id = esc.alert_id `), }, p.Err }