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2023-09-21 00:00:00
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Charles
|
23.11.2018
|
Woodbridge, VA
|
bbt_bank
| 1 |
13 yrs. & 4 months on a interest only loan & a beginning balance of $54,200 is now $52,059.13. Interest paid in that time. $26,174.13 missing 2006, 2017, & 2018. I searched about what the time length is on a interest only loan & it is about 5 yrs. I feel like I am being taken advantage of.
| 7 |
KT
|
16.11.2018
|
Burlington, MA
|
bbt_bank
| 1 |
I have been seeing the fraudulent trial credit and debit in my account from different people several times. After he/she checked that my account is valid, they withdrew money out from my account. BBT should stop this type of transaction and arrest those people. My bank is Bank of America. Unfortunately, Bank of America could not do anything for us. It is a very bad scam.
| 6 |
Charles
|
12.11.2018
|
Camdenton, MO
|
bbt_bank
| 1 |
My mortgage was sold to BB&T bank a few years ago, I haven’t had a lot of issues with them until this year, but they have sure made up for it. At the end of 2017 I changed my insurance company, I notified BB&T in writing like I was told to do. In February I got a notice from BB&T saying I owed another 3200 in my escrow, it took 6 months of fighting with them just to find out that they had paid both insurance companies instead of just the new one. It is now November and I have talked to multiple people at the bank and got nothing but lies from them, saying I missed a payment over this insurance deal, I have sent copies of all of my checks for the entire year and just get ignored. This is the most dishonest bank I have ever seen in my life, if you have a mortgage with them, change banks if you can.
| 11 |
Michele
|
9.11.2018
|
Cumming, GA
|
bbt_bank
| 1 |
I recently sold a house in Georgia because I was moving to Arizona. I was in communications with my local banker at BB&T throughout the process and told him we were moving to Arizona and would be buying a new home. When the Georgia house was sold, the proceeds (nearly $100K) was wired into my BB&T account without any problems. The problems arose when I tried to buy a home in Arizona. BB&T would not allow me to wire money out of my account unless I appeared at a branch in person. I offered to get an authorization letter they required notarized at a new bank, but they wanted to see my face. The closest BB&T branch to Arizona is in Dallas, TX.
| 16 |
Joanie
|
8.11.2018
|
Havre De Grace, MD
|
bbt_bank
| 1 |
Had the same account for almost 30 years from First Virginia to Farmers and now BB&T. Stuck with them through some rough patches like when they sold my mortgage THEN they started charging me a service fee on my checking account because I didn't have a mortgage with them, the day of infamy last spring when nobody had access to their money (that made national news). But the final straw was them putting a 10 day hold on a check I desperately needed because it was "unusual activity". WTF!? Did you just accuse me of criminal activity???
| 13 |
Miguel
|
31.10.2018
|
Fayetteville, NC
|
bbt_bank
| 1 |
I've been banking with BB&T for some years now and I am very disappointed at the fact that the atm at Boone trail location in Fayetteville NC is always broken. It's been a real pain as to this place is close to my home and anytime I go to deposit check or cash or get funds out it's broken. I am surrounded by other banks First Citizens, Wells Fargo as to which I am seriously thinking about switching. Please fix this problem.
| 6 |
Randy
|
31.10.2018
|
Reading, PA
|
bbt_bank
| 1 |
Excessive charges when calling off hours for questions concerning transactions. Also customer service at Adamstown branch is pitiful. Plus always denied for a loan or cc. This bank is nothing more than a political bank for millionaires. They have no respect for the low end customers. Every time you call to question a transaction they come up with answers unrelated to the issues at hand. Claim they dispute issues concerning the customer when in fact it never left the office. Now they tell customers to leave and find another bank. Unfortunately when you have SSID and pension automatically deposit it's hard to do that. However I rate this bank the worst I have ever had. I statement is BB&T stop buying out banks 'cause you ** them all up. It was better when it was Susquehanna 'cause they work with the customer.
| 7 |
Heather
|
26.10.2018
|
Shrewsbury, PA
|
bbt_bank
| 1 |
BB&T loan department is the WORST!! Went to the bank on a Saturday to apply. Got a phone call EVERY DAY to get more info from us. My husband & I have been banking with them for 15 years...he's been with them 27 years. Today (Fri) they call to say we've been denied & proceed to explain why. I cut the woman off & said no need to explain, my husband called USAA & we got approval already...SAME DAY TOO!! Then told her they were a joke & that we would NEVER refer anyone to them. Let me mention that this woman also called me today to get info that we gave to her on SATURDAY!!
| 10 |
Cheryll
|
25.10.2018
|
Fort Lauderdale, FL
|
bbt_bank
| 1 |
This bank is the worst. I work in the business and help people get loans all the time. I have worked with many different lenders. This one is the worst. They do not properly pre-qualify buyers, employees rarely answer their phones, horrible follow-up and ultimate lack of performance will cause your transaction to fail, at your expense. Stay Away!!! Go to your local lender and avoid Big Banks especially BBT and Bank of America. They are the worst! Can't say it enough.
| 14 |
L.
|
23.10.2018
|
Austell, GA
|
bbt_bank
| 1 |
I never write reviews but BB&T is the worst bank ever. Please do not bank with BB&T. This is a fraud banking company. They charged me $72 for being overdrafted $23. They claim they can only waive one fee every two years. There were fraudulent charges on my account and they allowed the charges to go through even though my account was already in the negative and charges me a $144 overdrafted fee and I had to wait until charges clear to be refunded. They then declined my dispute and refuse to give me my money back. Took two months to be refunded. If your account is $75 overdrafted they will not allow any charges to be made on the account but if it’s $100 or more overdrafted they allow charges to go through on your account to charge more overdrafted fees. This bank is terrible and the customer service sucks. I will be leaving BB&T I have never experienced the amount of disappointment with a bank that I have with BB&T.
| 22 |
William
|
23.10.2018
|
Crittenden, KY
|
bbt_bank
| 1 |
BB&T has shut down my card every time I've turned around. Last night after running out of gas on I 75 I walked to gas station to get gas. You needed cash for deposit to get gas can! So I went to ATM my card won't work. I walked to a BB&T bank there ATM rejects card. After calling the bank no answers or can't help is all I got. I ended up sleeping if you can call it that in my car on a 38 degree night Just to wake go to work by foot. Call BB&T 3 banks could not understand the code used to turn off card was no help. I called complaint department was told they would file a form and someone would call within 8 days lol. One more don't plan on using online banking if you’re thinking of using BB&T. It's never correct changes your balance even when nothing has gone thru account and it goes offline all the time. And if you call complaint department you cannot get a number for corporate office. The operator owns the company.
| 10 |
LJ
|
22.10.2018
|
Tallahassee, FL
|
bbt_bank
| 1 |
After a 45 minute hold since the initial customer service person refused to give me a payoff it seems if you want a loan payoff you have to FAX a request into some "special" department if you are doing a refi but no one at that department can give you a payoff over the phone, or even by email. Today is 10/22 and I wanted an 11/1 payoff since that is the day my payment is paid electronically by my bank.
| 6 |
Bill
|
16.10.2018
|
Ft Mitchell, KY
|
bbt_bank
| 1 |
My granddaughter lives with us, she was involved in a auto accident, other person fault, totaled her car. After two months of dealing with the other person’s insurance company, we finally got an reasonable settlement. My granddaughter received a check and she deposited it on a Friday, it was a large amount, BB&T put a 7 day hold plus 2 weekend which amounts to 11 day. I went to the bank and asked them why. I asked to talk to a manager, the teller told me that no one was there today, so I had to talk to the teller. She told me that it's up to the bank, at their discretion to hold the check, and that there was nothing that we could do about it. My granddaughter has be without a car for two months. Now she has to wait until the bank clears the check, and they are wrong about nothing we can do about it. As soon as the check clears, GOODBYE BB&T. I have heard many other horror story about this bank. DO NOT BANK AT BB&T.
| 9 |
Taga
|
11.10.2018
|
Waxhaw, NC
|
bbt_bank
| 1 |
This company is a fraud!!!! DO NOT sign up with this bank PLEASE. They steal your money. If you don't have enough funds and an automatic payment tries to come out they will still charge you $36 without the automatic payment going through. This company is the worst. I WOULD NOT recommend this company. My banker did not tell me about this until I called customer service. I've been with this company for over a year. PLEASE SEEK ANOTHER BANKING COMPANY!!!! Closing my account tomorrow.
| 15 |
Morgan
|
9.10.2018
|
Atlanta, GA
|
bbt_bank
| 1 |
Mad I have to give them one star. Been a customer since taking out a jumbo mortgage 8 years ago. Opened two checking accounts at same time to facilitate payments and for expenses for a rental property. Opened two credit cards for same purposes. Started having problems immediately applying payments to wrong accounts, holding funds for abnormally long periods, their auto phone system is archaic and ineffective getting you to anyone who knows what they are talking about - or even harder somebody who can get anything accomplished.
| 11 |
Briona
|
8.10.2018
|
Pottstown, PA
|
bbt_bank
| 1 |
So upset I had to even give one star. I've been branching with BB&T since they were Susquehanna. Never had any issues until BB&T took over. And now I always have issues. The newest issue happened Friday when they took money $280 to be exact from my personal bank acct and put it into the negative one of my husband's which my name is just on but I never use. He only has one card for the acct. I only use my personal acct and a separate joint acct we have. Anyway, my husband made 2 purchased using the wrong card since the cards are exactly alike. He didn't know his mistake since BB&T let the purchases go through. He spent about $45 total between two stores. Well I don't notice until a few weeks later when I am helping him check his acct that it's even negative. So he assures me he will pay it. So I don't worry about it because I don't use that acct.
| 5 |
GINA
|
5.10.2018
|
Saint Petersburg, FL
|
bbt_bank
| 1 |
I opened a Savings account 7 days ago, since BB&T recently financed my used car purchase. I thought this would facilitate ease of making payments, so I could transfer funds to the account before the payment was due, and schedule an auto-payment. So far, my funds are still on "Administrative Hold" after repeated inquiries. I was told 4 "business days, but today is the 5th business day. The account was opened online with a fund transfer, not even a check! So the funds are already out of the other account... So what is BB&T doing with my money, while I do not have access to it? I have emailed "my banker" from the site, and was told he requested the hold to be released. I will be closing this account later today, if they are not released in the next few hours. VERY DISAPPOINTED in the way they do business. Unfortunately, I am stuck with them for my car loan... UGH!!!
| 15 |
Cassie
|
4.10.2018
|
Jackson, TN
|
bbt_bank
| 1 |
BB&T closed our account for no reason after my husband's new business began to receive payments through the account. We have been a long time customer and just started receiving payments to our account from a new income stream. They flagged this as fraud and closed our account. They would not talk to him on the phone and said he must come into the branch and prove his business was legitimate. He had to travel to Miami to show all his business paper work, but before he got there they'd already closed the account.
| 5 |
Jen
|
2.10.2018
|
Hampstead, MD
|
bbt_bank
| 1 |
BB&T is usually good, I’ve been with them for 4 years and have never had a problem until now. However this problem is so beyond frustrating that I don’t even want to have an account with them anymore. Their overdraft fees are complete **. I paid someone $1,700 through Venmo and BB&T didn’t take it out until a week later! Since I technically still had that money in my account, I spent some money on food that I knew would take me into negative balance IF the 1,700 was taken out. However, I also had another sum of money that was being put in, but was still processing. So I knew it’d be fine because even though the money wasn’t in yet, it would be by the time I was charged the $1,700 and therefore I would not go into the negatives.
| 10 |
Dorothy
|
29.09.2018
|
Stokesdale, NC
|
bbt_bank
| 4 |
Just recently, I received a call from BB&T's fraud department, telling me that they had stopped a transaction from Utah. In the past year, BB&T stopped a charge from New England that was for meeting people online. Another time, I was in Sam's on the East coast, shopping for the month, and picking up medication. My card was denied, the bank had put a stop on it. Naturally I was upset, so I opened up my iPhone to call BB&T and discovered where I had missed several calls from the bank. I knew something was wrong and most assuredly, charges for a hotel reservation and charges at a restaurant from California were being stopped by the bank, and they were calling to see if they had acted accordingly. Embarrassment of the card being denied at Sam's was quickly forgotten. BB&T are not perfect but their diligence in monitoring charges far overrides their imperfection.
| 4 |
Esther
|
28.09.2018
|
Bryan, TX
|
bbt_bank
| 1 |
Please stay away from this bank! I got an alert that a transaction came through on my account. I immediately called the bank to report it as fraud. While on the phone with the bank, TWO MORE went through. These people had the nerve to tell me that they couldn’t do anything until the payments posted. I called back the next day and reported these transactions as fraud and a claim was filed. The following day more money had left the account but with no transaction history which put the account into negatives. I had to act out of my charting order to get the claim expedited which still had not been resolved. When/if this account is rectified, I am closing the account and going the other way! Stay away!!! They suck!
| 8 |
Marina
|
26.09.2018
|
Fort Lauderdale, FL
|
bbt_bank
| 1 |
I had a check that I wrote on a Friday afternoon to a vendor. I had deposited a check on the Monday before and it was returned. I found out on Saturday so on Sunday I deposited cash to make sure I had funds available I wrote on Friday after 5 pm. On Monday the check came through the account, I was showing the cash being deposit on hold. Who place a deposit cash on hold that I did they did before? They paid the check but they charged an overdraft with the cash being in the bank. They are thieves!!! Worst bank ever!!!
| 17 |
Iztok
|
21.09.2018
|
Easley, SC
|
bbt_bank
| 1 |
Stay away from this bank from Space if you have the ability to do so. I have thousands of dollars on the account but they blocked my card for security purposes cause I was trying to send some money thru Facebook to my wife which needed the money cause her car broke down on the highway. I understand security measures and I appreciate that but I have been on hold for the last 5 hours with BB&T and she is still stuck there with our little baby. Stay away from this bank.
| 14 |
Nucha
|
20.09.2018
|
West Jordan, UT
|
bbt_bank
| 1 |
From day 1, BB&T is very unprofessional and will do anything to suck your money out of your bank. They will send someone to drive by your house if they do not receive your payment on time and will charge you $20 for driving by. Why don't they call and ask you if you have sent in a payment. I sent $217,000 to BB&T to pay off the mortgage loan on August 15, 2018, but they said they cannot apply the money to my account until September 1st for various reason. I believe, they just want to charge you the interest for 15 more days is the reason. They stated they will make sure, we do not get charged for the extra 15 days, and the pay off amount would be the same.
| 9 |
Kenyetta
|
17.09.2018
|
Pineland, SC
|
bbt_bank
| 1 |
I have been a BB&T customer for 3 years now. My local branch in Hampton, South Carolina is WONDERFUL. Fast, friendly and efficient. Especially branch manager Ms. Kathy **. If I have the funds I'm sending her and all the ladies a fruit basket for Christmas. I'm very satisfied with them. But the company as a whole is officially my enemy. I hate it with a passion.
| 8 |
E.
|
10.09.2018
|
Smyrna, GA
|
bbt_bank
| 1 |
I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot.
| 10 |
Patrick
|
8.09.2018
|
Annapolis, MD
|
bbt_bank
| 1 |
Updated on 04/23/2019: Since opening a business credit card with BB&T Commercial Card Services, I have learned just how badly a bank can be. I used to think Wells Fargo was the worst (and it's pretty bad), but BB&T has taken the crown for worst service in every possible way. I have a credit card to pay for certain purchases relating to my business, as any business owner would, but I rarely get to use it. Others get to use it, but not me. More on that in a minute. First, they have banker's hours, so when you could really use their help over the phone, they aren't there. If you do manage to get a human being, after waiting upwards of 2 hours on hold (and pray you don't get "accidentally" disconnected when they finally answer), they will tell you that you will need to go into a Branch location to sort out whatever issue you're having.
| 5 |
Elizabeth
|
6.09.2018
|
Jenkintown, PA
|
bbt_bank
| 1 |
I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into it from my Vanguard account. Money never stayed in the account and it was almost always at a zero balance. This purpose was explained to the banking person who opened it. For almost 2 yrs there was never an issue.
| 8 |
ROD
|
5.09.2018
|
Atlanta, GA
|
bbt_bank
| 1 |
Bank sent my money card to wrong address. It was activated and used. Took 600.00 out of my acct. Contacted fraud department. They canceled card. Put purchase from card under fraud. Then came back 10 days later. STS card was activated using my phone #. Advised them phone is off... then stated employer gave them my phone # when direct deposit app was taken. Advised them again that a lie... refused to replace my money stating because was activate using my phone # they are not going to replace money... what do I do next?
| 4 |
Ariel
|
27.08.2018
|
Owings Mills, MD
|
bbt_bank
| 1 |
I gave a merchant my credit card details when I made an appointment for a $59 HVAC service. They NEVER provided that service (or any other service), but charged my card $137!!! I disputed the charge with BBT Credit cards. After making me jump through hoops and present all sorts of evidence regarding the false charge, they awarded the merchant the money anyway "because they said they provided the service". The merchant also presented a false invoice, and I presented irrefutable proof that it was falsified, but BBT found in favor of the merchant anyway. I am suing now BBT for malphisis and anything else I can find that they did wrong in this process. I am NOT letting them get away with it!!!
| 9 |
Mo
|
25.08.2018
|
Jonesboro, GA
|
bbt_bank
| 1 |
I have been a customer of BB&T Bank for 5 years and have always kept a high savings account and a lower checking account information. I signed up for the student account which is suppose to provide protections for your account and no minimum balance or monthly fees. I signed up for overdraft protection which is suppose to stop payments from being made from my checking account that could overdraft my account and also a link savings and checking protection plan which takes money from my savings to my checking if I fall short of money. That way I will always be covered I assumed. However, I woke up one day to 3 returned item fees of 36$ a piece.
| 14 |
Pedro
|
24.08.2018
|
Pompano Beach, FL
|
bbt_bank
| 1 |
I can't believe I cannot speak to someone in the bank. I have been on hold for over an hour. Thank God for speaker phone. I had dinner, and guess what, I'm still on hold. Can you imagine if this was fraud alert. And this is at all hours. You can never get someone on the line immediately. So guess what, after 10 years I'm done. I'm taking my money to another bank. I'M DONE WITH YOU.
| 15 |
Robert
|
18.08.2018
|
Usa, USA
|
bbt_bank
| 1 |
I decided to purchase a pre-owned vehicle from a dealer I have used 4x previously. The payoff amount exceeded my liquid reserves so my loan officer obtained a small loan for just over $5000 @ 3.90%. At 12 months that cost me $272 in interest. The only downside was that the lowest rate available was at BB&T. Shoot me now. I have NEVER received ANY communication from BB&T to date even though the loan 37 days ago. No welcome letter, no payment book, no anything. When I called Customer (In)service I was told that my service address was incorrect on BOTH loans. BOTH loans? I have never used BB&T in my life (partially due to reviews such as these).
| 13 |
So
|
13.08.2018
|
Sterling, VA
|
bbt_bank
| 1 |
The system automatically charges $5 from my saving even not one billing period. It happens not one but very often. When I tried to claim back I have to put request form, wait for 3 business days to able to process blah blah... but when the system charged the money, it happens right away. Decided to close account right away.
| 11 |
Faramarz
|
11.08.2018
|
Laurel, MD
|
bbt_bank
| 1 |
A total disaster in customer service!!! I did apply for a construction loan in 2018 and I told them that as a Certified / insured Home Builder, I want to build a house for myself. I own the land and I've almost 30% of the construction as cash deposit in my BB&T account and I was qualified for the loan. BB&T Mortgage group are very slow in processing, very conservative in qualification process, their interest rates are higher than anyone else in the market and also the loan officer that I was working with, had no idea about the construction loan.
| 13 |
Carl
|
31.07.2018
|
Jacksonville, FL
|
bbt_bank
| 1 |
I've been with BB&T for many years and have had several different kinds of accounts. But the customer Service has gotten so bad the within the last year, that I will be changing banks. The local branches don't even have managers that are trained in the banks policies and therefore are unable to answer questions or assist clients. Occasionally there will be a teller that can help but for the most part they can't either without calling the corporate headquarters. Where they are put on hold. This is the same thing you get if you call customer service number. They always have at least a 1 hr wait. Customer service at banks should be their #1 Priority but with BB&T their #1 Priority is holding on to YOUR money. And their latest policies basically deny you access to your funds.
| 15 |
aja
|
28.07.2018
|
Baltimore, MD
|
bbt_bank
| 1 |
I have been charged for 5 overdraft fees when I had money in my account for all but one of them! They told me that the available credit did not account for pending transactions which took my account below where I thought it was, however even the pending transactions that came out of the presented balance got overdraft fees! How can a transaction get overdraft fees if it came out successful with money left over? I really gotta figure out how to live bank free because these banks will rip you off and swear you are the one doing something wrong. I know the difference between a negative and positive account. If an account is not yet negative, then no transactions that took place BEFORE it became negative should incur a fee. The people at BB&T don't seem to agree. $200 of my hard earned bill money (over 2 full days pay) gone because they are allowed to do this kind of thing.
| 23 |
Kaye
|
22.07.2018
|
Centreville, VA
|
bbt_bank
| 1 |
I have with BB&T since 1987 (prior to the acquisitions). It is my opinion that the Bank is using dirty tactics to add to their profits. First when you arrive to deposit money via check or cash, you treated like a criminal. That is the verification process is ridiculously. Particularly when you have money in your account to cover the cost.
| 14 |
Toprecious
|
21.07.2018
|
Orlando, FL
|
bbt_bank
| 1 |
Avoid this bank at all costs. I opened an account late June for a settlement I received. They put a 7 day hold on the check, even though it would have been a simple verification of funds. Almost a month later I deposited a personal check given to me on a Saturday. The teller tells me that it’s going to be a 7 day hold because my account is new. Fast forward to Monday they still don’t have the check posted. When I call there’s no comments in the system that I made a deposit so they need to call me back. She calls back and leaves a message that my check will need to be held for 7 business days. This is strange because my settlement check was held for 7 calendar days. These people make up their own rules to hold your money hostage. I will be closing out my account once my money is released. BB&T it’s my money and I want it NOW!!!
| 15 |
Lindsay
|
20.07.2018
|
Gardendale, AL
|
bbt_bank
| 1 |
I am extremely disappointed with the attitude of the lady that I interacted with this afternoon, at the BB&T branch in Bluffton, SC. My parents (who I must say have been loyal to BB&T for more than 30 years) live in the area. I reside in Alabama but am here for vacation. There was an issue with my account that I needed to handle. While this customer relations representative seemed to know what she was doing, her poor attitude towards me and my father (who visits this bank on a weekly basis) was disrespectful at best. It’s evident that she isn’t pleased with her profession and it’s best that I refrain from dealing with her as often as possible. The branch manager is a wonderful person and have no doubt they will handle this issue. Out of respect, I will not put names on this consumer review. However, I will say that this female who looks to be in her mid to late thirties needs to work on her professional etiquette.
| 7 |
Jeff
|
17.07.2018
|
Pelion, SC
|
bbt_bank
| 1 |
My wife and I opened a joint account. We went into a branch, presented our IDs. They locked my wife out of our online account after 4 yrs of service. She called to unlock it and said her information was incorrect. That's the banks fault. Now we have to take time off work to go in and correct their stupid ** mistakes. I filed a complaint through email. Auto response said we will contact you in 15 days. Good luck, we will be banking with someone else by then. This bank is worthless as a far in the wind!!!!
| 11 |
SUSAN
|
14.07.2018
|
Fort Myers, FL
|
bbt_bank
| 1 |
This bank is a mess. I go deposit paycheck pm Friday. She gives me the receipt back and says 2-day hold. I asked her why. I deposited this check 2 weeks ago and they told me no hold. She asked me for the receipt back. I went and got another lady. They were typing on the computer. She gives me a receipt and tells me I'm good, no hold!! Well I'm sure you know what happened. There is a hold even though they told me no, my receipt says no hold. And of course today Saturday that branch is not open. The 1 800 BB&T people cannot help me or any branch that's open. I have to wait for this Branch to open.
| 9 |
Bob
|
7.07.2018
|
Clearwater Florida, VA
|
bbt_bank
| 1 |
I recently opened an account at BB&T. I deposited a check from my account in Florida. Ray signed me up and was deceptive in his info. I deposited $700.00 from my account in Florida to BB&T. They put a hold on the check for 10 days. I had to pay rent and they said they would pay my rent since I had overdraft. Nevertheless they returned my rent check after telling me by three different people that they would pay it. I was trying to develop a relationship with a bank because I have more funds to bring up from Florida. BB&T failed me and I am now forced to cancel my account. Beware of BB&T as their employees cannot be trusted. Check them out. They have only earned 1 star for customer satisfaction. I should have done my homework. Don't make the same mistake I did.
| 13 |
Madge
|
6.07.2018
|
Franklin, TN
|
bbt_bank
| 1 |
First, let me say, that my husband and I decided to apply for a HELOC with BB&T because we had an auto loan with them, and we never had an issue with our auto loan. I have since closed out my auto loan, and will be transferring my HELOC as well. I feel that BB&T used false advertising and deceptive lending practices when dealing with out HELOC. There was a distinct ad on their front door (the branch we used) stating: (NO CLOSING cost, NO fee loan). Well, this wasn’t true, and we were hit with over $600+ geez to pay after closing our loan. Of course, this was NEVER stated during the underwriting phase, not upon closing. We were also charged a $50.00 fee for setting up a fixed option only payment.
| 11 |
Andy
|
30.06.2018
|
Lithia, FL
|
bbt_bank
| 1 |
Been banking with BB&T for many years with multiple accounts. All I can say is that over the years this bank has really turned for the worth. Not only did they close down my local branch but now my only was to do all my deposits online delaying was once was a 1 day delay to now 3-5 days. I believe the only reason this bank stays afloat is from the shady practices they use to obtain fee's from hard working individuals. Not easy moving 5 accounts to another bank and I have been putting off but enough is enough BB&T. You guys hands down win the award for most unethical banking practices. I would love to talk to someone nearby about a charge but oh that's right you can't today because it's Saturday and almost every branch is closed. Ugh!
| 12 |
Paul
|
28.06.2018
|
Boca Raton, FL
|
bbt_bank
| 1 |
BB&T have continued to steal my money and have the policy of never returning bank fees. They charged me overdraft fees when my account had a positive balance, made adjustments to my account (without my permission or signature) to incur fees and return payments. When I confronted them, they said that they did not do it. BB&T actions continue to cross the line of morals and ethical behavior. It is time for the FDIC to investigate this bank and end this criminal activity like they did for Wells Fargo.
| 15 |
Kevin
|
26.06.2018
|
Rockville, MD
|
bbt_bank
| 4 |
They change the mortgage payment address and do not let customers know, charge extra fees and cause credit issues? Every BBT employee should be drawn and quartered for allowing such despicable behavior. I am moving away from and never recommending such an underhanded bank! Is there not a requirement to notify customers prior to changing an address or is BB&T just being thieves desiring fees?
| 9 |
Rachel
|
25.06.2018
|
San A Ntonio, TX
|
bbt_bank
| 2 |
First of all the hold to reach a representative is too long. They say fifteen minutes, you are on hold for thirty. It does not what time you call, early in the morning or in the evening. My issue is that my payments have been reversed for the past six months because my account info was incorrect. I never changed anything. I opened the account in 2016; what happened in January! This is very frustrating!
| 7 |
Barbara
|
25.06.2018
|
Stafford, VA
|
bbt_bank
| 1 |
When I first had BB&T, I thought! It was great - Now not very much at all. They don't have your back with anything. I have lost money to them. CC on the ATM - Oh well??? Yes, card stuck in the ATM unit. I am told, “Well, nothing we can do.” Went to bank- filled out papers etc. Their customer service sticks altogether. Meaning, you have to talk to a minimum of 4 people to get to right place, after LONG LONG wait times. I am switching ASAP... DONE, I kept saying, now I will do it.
| 6 |
Denise
|
12.06.2018
|
Crofton, MD
|
bbt_bank
| 1 |
I recently had to open an account for a small non-profit I volunteer for. When the bank opened the account they made a few errors. Instead of providing me with an account for my local group, they put me on access to see the entire organization's financial records, from all the regional offices. So, I had access to hundreds of different accounts. What a mistake! I had to call and tell them!
| 4 |
Lani
|
12.06.2018
|
Slatington, PA
|
bbt_bank
| 1 |
Every time I call customer service, they give different information. They make every task a challenge even processing a simple loan payment. I have 2 loan accounts with them, and they frequently apply payments to the wrong account even with the account number included on the payment. They reversed the application of a payment with no notice, funds were available in the account used to process the payment, and then had them never to charge me a late charge. This is customer service at its finest!
| 10 |
REBECCA
|
4.06.2018
|
Hickory, NC
|
bbt_bank
| 1 |
The loan officer informed us before doing the application that we could not afford a home and we would be forever renters. My husband had an account that was a trust fund at this bank and wanted to use it for a down payment. We had to get the President of the downtown Hickory NC involved and got the mortgage and paid it off 6 years early.
| 8 |
TJ
|
3.06.2018
|
Plowville, PA
|
bbt_bank
| 1 |
I recently experienced an extraordinary event where my father was suddenly stricken with a serious health issue which ultimately took his life. I lost track of my checking account during his hospitalization which lasted from 05/07 until 05/31. During that time several charges caused my account to become negative, despite continuing weekly payroll deposits. For the amount of $872 I was charged $824 in interest. Though cleverly disguised as fees and charges specifically crafted to circumvent the law, it was clearly usury at a rate of nearly 100% on the outstanding funds. While the branch manager dutifully recited the bank’s policy, he refunded only $112. Criminal usury in Pennsylvania is defined as an interest rate greater than 25%.
| 13 |
P. H.
|
31.05.2018
|
Cary, NC
|
bbt_bank
| 1 |
Be very careful of BB&T's stated available account balance information shown online. I deposited cash into my account after 6pm. I logged in online that same evening and was shown an available balance that reflected the same cash deposit I had just made. My available balance was enough to cover upcoming transactions as well as a payment I decided to make to a BB&T credit card. I scheduled the transfer to my credit card (that wasn't yet due) because again, my available balance was enough to cover it.
| 20 |
Ming
|
22.05.2018
|
Emaus, PE
|
bbt_bank
| 1 |
It took me having to find the EVP for the region for me to get a call back from the branch manager - this was after calls and 2 emails - advising that I was closing my account. The attitude of the branch manager was dismissive. I would had stayed with them, notwithstanding their fees, had the branch manager cared to provide attention to their customer. Always have several bank accounts at different banks so you can easily switch. Most people stay with the same bank because it is difficult to switch if you have all "your eggs in one basket". Your most powerful weapon is having a diversity of banks so you can move. Also send letters and complaints to their managers, especially when they fail to get back to you. Employees are still rated on their customer service and enough complaints, or praises, gets them moved.
| 10 |
Pamela
|
19.05.2018
|
Sandston, VA
|
bbt_bank
| 1 |
I Closed my Checking Account because of their $10 charge Minimum Balance Requirement! My Question/Concern is why does BB&T Charge a fee of $5 for a New Card? Now, I have a Savings Account but NO Card and paying BB&T for my Inconvenience. :( VERY DISSATISFIED CUSTOMER. '(
| 7 |
Robert
|
18.05.2018
|
Columbia, MD
|
bbt_bank
| 1 |
I am an independent contractor who gets paid by personal check from a variety of clients, who bank at a variety of financial institutions. Whenever I cash checks at banks with which I do not have accounts, I simply provide multiple forms of ID...Wells Fargo even has me put my thumbprint on the check (smart). NO BANK ever charges me a fee to cash a check...EXCEPT BB&T.
| 9 |
Hanneke
|
18.05.2018
|
Silver Springs, FL
|
bbt_bank
| 1 |
For years now BB&T has found any reason to charge overdraft fees. I have put up with this behavior because I thought these were the rules, but after having been hit up with OD fees too often now I decided to call and find out. I am going to deal with my last experience only as not to bore you all. I get disability so check is automatically deposited each month and my bills are all automatic payments. I check my account balance every day to make sure all is well. My auto payment is scheduled to be paid on the 17th of each month. I noticed that my account was short $7, so on 5/17/2018 I ran to the ATM after a procedure done that prevented me to get to the branch. I deposited $50 cash through their ATM at 9.25 p.m. Got my receipt which stated my available balance was $221.32 as of 9.25 pm 5/17/2018.
| 16 |
susan
|
17.05.2018
|
Coconut Creek, FL
|
bbt_bank
| 1 |
Vendor dispute: I documented many times through letters and verification invoices I should not have been charged $900 from Nuisance Wildlife Rangers (Pest Control). Despite BB&T ruling in my favor for the credit, they refused because of elapsed time from the incident. I even wrote to the CEO. BBT - please if you are reading this, find a way to credit the $900 back.
| 4 |
Jong
|
10.05.2018
|
Fairfax, VA
|
bbt_bank
| 1 |
When I bought a new car in 2017, I chose BB&T to do my auto loan. I was delighted with the service and a very user-friendly interface for the online and the bank app. Just this year, I decided to switch my bank because they were offering a better APR and there was no problem with that. My new bank notified me that I made an overpayment of $545.47 and probably should contact BB&T for a refund check. While getting no notification about an overpayment on BB&T I decided to call them. To my surprise they were aware of this issue. The first customer agent told me that they sent the check to my old address and I did apologize to them by not providing my current address. They said it was fine and that they will mail my check to the new address.
| 5 |
Cindy
|
23.04.2018
|
Plano, TX
|
bbt_bank
| 1 |
I decided to switch from BofA to BB&T for my merchant services as BB&T is an active Plano Chamber member and I wanted to do business with another Chamber member. After the first meeting with my "personal banker", she had me call to get my AMEX merchant ID so they could get it set up in their systems to be able to process payments. After several calls to them to find out why I wasn't able to process certain transactions, not just AMEX, I was told it was something with the other bank I was trying to charge to and I would have to contact them. Thankfully I hadn't shut my service off with BofA yet and tried them and payments went through with no issues. I tried to contact my personal banker many times and would not receive return calls and someone else in the bank would tell me to contact merchant services. I had to discontinue using BB&T due to these and other issues and went back to BofA where there were no issues.
| 8 |
Jeremy
|
20.04.2018
|
Bradenton, FL
|
bbt_bank
| 1 |
The worst banking experience I have ever had and I have removed all my accounts from this bank. Most times I have entered the office to do banking, they don't know how to do the transaction and have to call for help. They offered me free checking, then 4 months later automatically started to charge me $30/month. I needed a payoff statement from them, it has been more than a week, still no payoff statement and it has delayed my closing. I called customer service to get help, they literally hung up on me when I said it was unacceptable not to get a payoff in a week. They need to be investigated for poor business practices. Stay far away.
| 8 |
Elli
|
19.04.2018
|
Bridgeton, NJ
|
bbt_bank
| 1 |
Over the past few years that I’ve been with BB&T I’ve had nothing but displeasure. I’ll start from the beginning, around May of 2015 I opened my account with a woman named Jackie, very nice lady, she asked me if I wanted to be opted in to overdraft fees or not, I said, “No I didn’t want that” so I was supposedly opted out. I was also told that I would receive a debit card in the mail in 3-5 business days. 2 weeks go by and no card! I call the branch and they tell me she messed up my address, so they sent my debit card to the wrong address with money in my account because I deposited $50 or $100 when I started. If the wrong person would've got that, that would’ve been my money down the drain. Thankfully that didn’t happen.
| 5 |
Buddy
|
19.04.2018
|
Chambersburg, PA
|
bbt_bank
| 1 |
BB&T restacked my debit card transactions to assess NSF fees. I watched and documented it as it was happening and finally called them out on it. I went back and forth with them via email and they have not admitted it and kept telling me it "could" be this, it "may" have been that, it is "possible" of that... I never got a straight answer from them as if they didn't know what to say. Finally I ordered a transaction report from their system and it shows all the transactions were in fact restacked and not in the order that they came in per BB&T online banking. Legal charges are now pending.
| 23 |
Aisha
|
14.04.2018
|
Miami, FL
|
bbt_bank
| 1 |
I opened an account in January and put in 50 dollars to open the account. Within days I tried to access the funds and they informed my account was "blocked" because my address could not be verified. I more than 5 times had to jump hoops to provide proof of my address, I could not get through customer service because my account was blocked and had to keep going to the branch, I gave my lease agreement, pay stub, credit card statement, utility bill, all of that to a teller in the branch for her to scan to the "fraud" department. Are you kidding me? I even provided them with their own bank statements that I received on the blocked account at the address they have on file.
| 5 |
Scarlett
|
13.04.2018
|
Austell, GA
|
bbt_bank
| 1 |
My savings account was closed by the BB&T. This account was set up for my direct deposits. I went into the branch to find out my options. They advised me to open a checking account to make transfers from my savings and that would keep the saving account active. However; those transfers ended up closing the saving account because you cannot do 6 transactions per month from savings.
| 4 |
Crystal
|
10.04.2018
|
Hampton, VA
|
bbt_bank
| 1 |
What’s the point of setting up a bill pay & it comes out 5 days before it post on your account. So I set up a bill to be paid out of my account on Monday 04/09/18. That bill pay was then sent to pending on 04/05/18. I had a direct deposit set to come into my account within hours of setting up the bill pay. The next day I notice I was charged for an overdraft that had not even happened yet. Contacted the bank wondering how could I be charged for something that hasn’t even post yet. That bill wasn’t posted to my account until 4 days later. The bank then refuse to refund me the overdraft. I could see if I always get overdraft fees on my account but it’s only happened twice including this time since I’ve open the account.
| 9 |
Eric
|
7.04.2018
|
Arlington, VA
|
bbt_bank
| 1 |
BB&T Construction To Perm Loan disaster - For a company the size of BB&T, not very well organized and extremely slow in their process and paperwork. Not friendly/helpful employees for the most part with a decent one here and there. My builder won't even use them on new jobs and will pass on the work.
| 2 |
Jordan
|
5.04.2018
|
Houston, TX
|
bbt_bank
| 1 |
I sent a Zelle payment the other day and I have sent and received multiple of them before. They have not put the money back into my account even after them sending me an email saying that it had failed. They have also locked me out from being able to see my online and mobile account. I can’t see my purchases and they won’t let me log in. When I went into a branch the guy I talked to was very rude. He told me that I needed to leave because he needed to call someone and I couldn’t listen? I have yet to receive a call or email telling me what I need to do. I DON'T recommend this bank. Go somewhere else. I now have to call and get an automated call and not able to get a person.
| 6 |
Dan
|
3.04.2018
|
Bomley, KY
|
bbt_bank
| 1 | null | 10 |
Shawante
|
2.04.2018
|
Stone Mountain, GA
|
bbt_bank
| 1 |
I hate BB&T. This bank will make you want to make you lose all peace. Every week I've been getting a late and return fee even when Iknow for a fact I had the money in my account. It's taking them 22 days to post payments! Even when you used debit. For example I had a payment to sos.ga.gov for $50 on 3/20. On my bank status it says posted, I called this morning, the lady tell me that the payment is still pending and when it goes through it will be 2 freaking payments for $36, one for a late fee and the other for a return fee! Yes I'm pissed! Because this is gauging and stealing!
| 9 |
Tim
|
28.03.2018
|
Lebanon, PA
|
bbt_bank
| 1 |
OMGoodness. These guys are a rip off. I'd post a -10 star rating if I could. I understand amortization, reverse amortization and yada yada yada... But this is terrible. I won't get into too many specifics, but they make it HARD to make a large payment on your car loan. Then you can only make a certain # of payments in a certain time frame. What? I'M TRYING TO GIVE YOU MONEY. HA! So I call the phone # to speak w/ someone, on hold for 27 min... "Nope, sorry sir, you'll need to mail in your payment." WHAT!!?? So I mail in a payment, which isn't due now for another 4 months with a check specifically stating to post on my principal balance only. So I check my account a few days later, yep. They charged me more interest! Hahaha! Never again with these clowns. NEVER EVER EVER AGAIN.
| 14 |
Robert
|
27.03.2018
|
North Port, FL
|
bbt_bank
| 1 |
So I recently applied for BB&T Visa CC. I transferred two balance, 1) 6K 2) 4. Total $10K. So I get my new card and guess what the credit limit was. RIGHT. $10k... Card is virtually useless. I begin to be embarrassed at stores who are declining my card. So I contact "my banker" and ask them to increase my credit limit by 1 or 2 thousand dollars, I think that is a reasonable request... They proceed to do a "hard credit inquiry" which has lowered my credit rating (thanks BB&T).
| 2 |
Robin
|
27.03.2018
|
Rockville, MD
|
bbt_bank
| 2 |
I was assessed an overdraft fee due to a pending item that would result in an overdraft when posted. Ex. 2/18 $100 posted balance. 2/19 $75 posted item + $36 overdraft fee for a pending item that has not yet posted (-11). 2/20 pending item posted $30 + overdraft fee for same item that put me in the negative to begin with. Can you say double Jeopardy? When I asked, “What if the pending item never posted would you refund me the fees”, The response was, “No.”
| 8 |
Jolene
|
24.03.2018
|
Burlington, NC
|
bbt_bank
| 1 |
Bank likes to set 'due dates' for payments on dates that they will not accept payment. They are fond of setting Sunday due dates when the closest day payment can actually be made is 2 days prior (Friday). So you can make a payment the day before the due date (a Saturday) and they will still collect a late fee from that customer who actually paid 24 hours BEFORE the payment was due. This seems shady - done on purpose to collect 'late' fees from people who made their payments before the due date.
| 10 |
Kum
|
22.03.2018
|
Fayetteville, KY
|
bbt_bank
| 1 |
They hold onto certain transactions to cause you to overdraft. Some take a week to come out, others a mere few minutes. I really DO NOT understand them. They scammed me out of 242 dollars. Thank you so much but I will be taking my business elsewhere. I keep opting out so I don't get overdraft and surprise surprise I'm always opted back in to let them pick and choose what to let overdraft my account.
| 9 |
Samantha
|
21.03.2018
|
Acworth, GA
|
bbt_bank
| 1 |
I had this bank from October 2017 until February 2018, and it was the worst experience. Between my account stating I had “x” dollars, but really not having any, being accused of fraud, and having to deal with RUDE customer service, it was an awful experience. They closed my account without consent, even though it being overdrawn WAS NOT MY FAULT. I will NEVER recommend this bank to anyone!
| 11 |
K.
|
21.03.2018
|
Grapevine, TX
|
bbt_bank
| 1 |
I have been with BB&T Bank of Southlake, 270 Kimbell Blvd. Texas for only 2 months. I applied with them in February of 2018. The initial guy that open my account was very pleasant and nice. I was excited to get started. However that is not his normal branch. Two weeks of having my bank account open $60 came up missing out of my account overnight. I received a message from the bank saying that there was some type of glitch in the system and that everything will be corrected. However that never happened. Two more weeks went past and another $109 came up missing out of my account. I immediately went to the branch office to sit down to try to figure out what is going on. The guy that assisted me his name is ** he was very impatient and didn't seem to know what he was doing. He called a lady named ** in the back office. ** was very rude and could not give me an explanation over the phone as to why my funds were missing.
| 6 |
Joyce
|
19.03.2018
|
Hurt, VA
|
bbt_bank
| 1 |
Had wind damage to our home March 3 and got the adjuster to come out and look at the home. Received the check on 3-19, took it to the bank and they said they couldn't cash it because we were due on our mortgage. The people that done the work was waiting on their money and now they won't get paid. I told them to just take the payment out of the check. They said they couldn't do that. BB&T is terrible. Wish we could go somewhere else.
| 6 |
John
|
14.03.2018
|
Clayton, NC
|
bbt_bank
| 1 |
My wife and I are customers of BB&T. We have direct deposit every month that amounts over 10000 dollars. Our credit scores are good and our accounts are always paid on time. I'm so disappointed that every time I go to get a loan from my bank I have to get it elsewhere. This to me is not building any relationship with the customer. We have 3 car loans, a mortgage, and 2 personal loans. None of which are through this bank. It's for these reasons we will be looking for another bank especially with my growing company to use. Again just such severe disappointment that this bank can't help a loyal and always current customer. Just not a good bank!
| 13 |
Laura
|
9.03.2018
|
Cape Coral, FL
|
bbt_bank
| 1 |
First I keep a ledger of my account balance. I also have the BB&T online so I can see my balance and pending transactions which coincide with my ledger. I had a positive balance. I went to the store, used my debit card twice and looked at my new balance which was accurate. Next day I went to the bank and used my card for gas; next morning I wake up and see I'm negative $166 and I was charge $36.00 overdraft fee 4 times. I went to the branch met with the Branch Manager. He said he investigated it and the vendor had put my transactions through but then backed it out which caused my account to be negative but then ran the same transactions again.
| 20 |
Mark
|
5.03.2018
|
Loganville, GA
|
bbt_bank
| 1 |
My 18 year old daughter had thought she misplaced her ATM card so she borrows her mom's who was on her account as she is primary on our account and our kids as secondary. She notified BB&T when she realized the misplaced card was stolen and being used. l or a duplicate was being used. Then she starts getting charges NSF charges on the fraudulent withdrawals. She makes minimum wage at Zaxby’s and works 22 - 30 hrs per week. She now owes BB&T close to $2200.00 for the fraud and NSF as BB&T denied the fraud claim, because they think she had something to do with it.
| 14 |
Jay
|
5.03.2018
|
Lauderhill, FL
|
bbt_bank
| 1 |
On February 22nd, 2018, the bank lost outage and left customer out dry until the February 27,2018. Due to some technical online issue, the bank cards, ATMs, and even deposits were not submitted. My IRS check was sent to my account February 22, 2018 and today is March 5, 2018. I’ve called this bank over 50 times, sent every form possible, confirmed the amount just to be informed we can’t do nothing about that yet have they already apologize to every customer about the outage that lasted 4 days but my money not being in my account but in space is not there fault. I’m facing eviction and nothing has been confirmed to me by this bank. I feel used, betrayed, disrespected for me to put my trust into a company and receive nothing, no sense of ownership taking to resolve a matter which was not dictated by me.
| 16 |
Janssen
|
4.03.2018
|
Ringgold, GA
|
bbt_bank
| 1 |
We have been having an issue with them holding certain transactions and not others to what seems like cause NSF fees and from reading other reviews, we aren't the only people having this issue. It seems to be their #1 complaint from consumers. That they are absolute thieves. They just had this huge system crash and nobody could see their accounts for days. They said they were working to restore everyone's accounts and make things right so, let's go over how they made things right for me. We have 2 checking accounts. One that rarely ever gets used and the other as our primary. Well, during this process, the one that never gets used (we don't even have a card tied to it) had about 20 different balances over a 4 day period. Which we knew they were having the issues they were having so we thought, “Hey, give them a chance to fix it and no worries right?” WRONG.
| 9 |
Anna
|
3.03.2018
|
Henrico, VA
|
bbt_bank
| 1 |
I'm still dealing with the aftermath of this "collapse" and today I'm in the negative when I deposited money on Thursday? Money transactions missing from my account then reappearing days later. Today customer service claims they cannot remedy the situation bc on their end the deposit wasn't in there yesterday, it's scheduled for Monday, then try to blame the vendor. Yeah a decade of loyal service in leaving today. @BB&T just lost another customer and will be reported to the BBB and whomever else needs to know.
| 9 |
Debbie
|
2.03.2018
|
Benson, NC
|
bbt_bank
| 1 |
This is the absolutely worst bank ever for a business account! Their level 3 banker knows nothing and can’t even explain the difference between availability and posted balances. We have over 1k floating around that no one can explain where it’s at!!! Is one star the lowest because I rate them a flat ZERO.
| 13 |
Brian
|
28.02.2018
|
Sainte Genevieve, MO
|
bbt_bank
| 1 |
I cannot stress enough. Do Not Bank Here. These guys are absolutely terrible. Somehow they managed to change my payoff quote on my mortgage into a 45k+ increase to my loan balance. Their customer service flat out lies and after a week it’s still unresolved with no glimmer of hope it’s going to be resolved. Do not use them. For anything. Use a loan shark instead. It would be less stress or bury your money in your yard. Literally anything is better than BB&T.
| 17 |
JUSTIN
|
28.02.2018
|
Effort, PA
|
bbt_bank
| 1 |
All customers are having problems with this bank. On Monday Feb 26, 2018 I had over 80$ in my bank account but due to an unknown BB&T error I am -40$ in my account. I called the bank that day and they said there was a bank error and that everything would be fixed by that night. Two days later I am still negative in my account. I called them again to report fraud on the company and their department had a waiting list of over 37 mins at 8 am in the morning. When they answered they had no helpful information besides that they would have problem resolved by tomorrow morning. This is fraud. I have no gas money to get to work, to eat or to do anything. Can anyone help me with a class action lawsuit because I'm not the only person that got screwed over here. There are thousands of people with this problem. Help us!
| 27 |
D
|
25.02.2018
|
Lyman, SC
|
bbt_bank
| 1 |
Boycott Big Banks! Hey 3rd day no access to my hard earned money! On 26 Feb, I will open an account with a small local bank, then after I’m paid the money I overpaid to the IRS, I will close my BB&T account plus 3 additional accounts I have at this bank! We are the people. We have power, let’s show how much power by depleting BB&T pockets during the next week! This is ridiculous. At least in Europe you receive an alert, plus the banks face big government fines? What’s going on in our country, this is theft! Maybe we can call the police on BB&T, that they have stolen our money the same as your everyday crook!
| 13 |
Joyce
|
24.02.2018
|
Goldsboro, NC
|
bbt_bank
| 1 |
I get so tired of BB&T taking money from me. Mind you, I admit that sometimes I may have a check returned, but why do they make you pay for it over and over. They have taken $400 from my account because of 2 checks in the amounts of $15 and $20. That is highway robbery. I do not have a lot of money and I really try hard not to overdraft, but with my limited income because of retirement. There must be a limit on this practice of taking money in the name of bank fees. This time it is $300 because of a $50 check and a draft for $50 that did not make it. Please tell me this is illegal. I have direct deposits coming in monthly.
| 16 |
Dixon
|
23.02.2018
|
Virginia Beach, VA
|
bbt_bank
| 1 |
Wow, I've considered changing banks for a while but really didn't want to deal with it. After today however I'm over it. So you have a "system malfunction" on payday so my direct deposit that happened at midnight last night isn't there. You don't answer or return phone calls and when I go by the branch I get no answers. Now it is 3:41 in the afternoon and I have no money, I guess I'll tell my kids it's cereal for dinner because the money I worked so hard for all week isn't there because of BB&T's "system malfunction". I'm sure they are all knocking off right on time today too.
| 19 |
Nikki
|
23.02.2018
|
Gaston, SC
|
bbt_bank
| 1 |
Let’s first start off by saying, "DONT BANK HERE. You’ll save yourself the stress!" The online system and the phone system has been down for the 2nd day now! There is no way of finding out your balance or anything unless you go into the branch which is time wasting because even once you go into the branch they take forever and they are unprofessional! This is not the first time the system has been down. One day I went to 4 ATM’s at different locations and they were all down! They don’t email you to let you know anything! They don’t post your ACCURATE transactions! Don’t bank here. I would close my account today but I need my bank card for Uber but tomorrow I will be closing my account!
| 8 |
Paul
|
23.02.2018
|
Mocksville, NC
|
bbt_bank
| 1 |
As I write this on 2/23/18 at 10:15 in the morning all avenues to access BB&T accounts via web, phone and ATM are down. This is the worst experience in banking I have ever seen in my 58 years. Feed the squirrels, crank the handle, do whatever it takes to keep your antiquated system up and running. These folks are behind the times.
| 10 |
Vaughn
|
23.02.2018
|
Tavres, FL
|
bbt_bank
| 1 |
BB&T for the last 4 hrs in my area have reported the website down, mobile app and phone automated systems are down. They are not saying anything, not providing any updates or anything. It's just amazing on the day that the tax deposits went in they are having systems issues.
| 11 |
Suzanne
|
22.02.2018
|
South Weymouth, MA
|
bbt_bank
| 1 |
Disgraceful that their phone menu does not even have an avenue to talk to an actual human being... I am so mad about this that I will be finding another bank to deal with my home mortgage! Really BB&T not cool, I will tell everyone what a joke you are!!!
| 13 |
Stacy
|
21.02.2018
|
Midland, TX
|
bbt_bank
| 1 |
Recently financed a vehicle thru BB&T, called for a pay off to move the note to my credit union. Good luck getting a person to answer. They will not give you a ten-day pay off over the phone only by mail. POOR CUSTOMER SERVICE, RUN DON'T WALK AWAY FROM THIS BANK. They will only send by mail so that they can per diem you and get that last bit of money from you. Even if you sign up online and access your account you cannot get a payoff from your account info. This is by far the worst experience I have ever had with a financial institution!!!
| 11 |
Jo
|
18.02.2018
|
Jacksonville, FL
|
bbt_bank
| 1 |
Each time I have tried to pay association fees at BB&T it has taken 15-20 min at the window and inside the bank as well. I don't and won't bank there ever. Just need to pay association fees without taking my entire lunch break to do so.
| 7 |
martha
|
11.02.2018
|
Clemmons, NC
|
bbt_bank
| 1 |
Time is worth money and that goes for a future customer. Clueless branch manager and staff in opening an account. One hand did not know what the other was doing. Instead of giving them fancy offices and name plaques, possibly hiring staff who know basic banking and computer skills might do a world of good. Bermuda Run branch horrible and Clemmons branch no better. Find skilled labor and pay them accordingly. You not only lost me as a potential customer but also my business accounts. Very happy that I now found an excellent bank that listens and has skilled staff to take my transactions.
| 12 |
Minny
|
11.02.2018
|
Independence, KY
|
bbt_bank
| 1 |
I was questioned by Deanna ** an employee at Nicholson Branch Bank in Independence about being on FMLA because she heard that I was off work from of a co-worker who was a relative to someone who sat next to me where I was employed. Apparently, they have no privacy act in place with their employees. That is a severe violation of my privacy and she should not be discussing my private or work life to anyone. I highly advise changing to another bank since corporate won't do anything with this big mouth. Seriously, don't she have anything else to do at work except for gossip. Stay away from BB&T if you want your privacy invaded. They also use this as a selling tool. Get your information and try to shove their services down your throat. They are a sinking ship. Do your due diligence. I closed all my accounts with BB&T.
| 7 |
Richard
|
9.02.2018
|
Delray Beach, FL
|
bbt_bank
| 2 |
I changed to BBT Bank partly because the company I work for uses the bank and were offering a promotion and also because I am moving to NC where the bank has a strong presence. I have had accounts there for several months now and started to experience some odd things happening, things that I had never come across in years and years of banking at B of A and Suntrust.
| 10 |
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