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2023-09-21 00:00:00
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Joe
|
7.02.2018
|
Cederbluff, VA
|
bbt_bank
| 1 |
Worst bank ever. Can anyone tell me if it is legal for them to charge $8 to cash a check that was on their bank then wouldn't cash a check that was on their bank. I could understand a check that's not on that's just they said. Had to have the guy that wrote it to me to come out and tell. Cause him a trip out. That's not the first time. I recommend everyone stay away from that bank. Nothing but trouble every time I’ve been in there.
| 8 |
Cesar
|
2.02.2018
|
Germantown, MD
|
bbt_bank
| 1 |
I don't agree with their overdraft fee practices. They take as much overdraft fee as possible. They will take their time to post a transaction even though you have the funds and keep a positive balance on your account. They wait for an opportunity for another transaction to go in so that your account is negative. At this point is when they decide to post your early transaction so that they can charge you for two overdraft fees. It happened twice to me now. I have been a loyal customer for many years, but no more.
| 28 |
Denise
|
31.01.2018
|
Dallas, TX
|
bbt_bank
| 1 |
I have been with this bank briefly and I’m not happy at all. I've never been with a bank that takes days to post transactions. I keep a tight eye on my account but since I’ve opened this account I’ve paid over 8 overdraft fees. I’m not understanding cause I’ve banked with Chase and BofA and have never had this many issues with overdraft fees and transaction being there and then not there and then reappearing. Like I wish I could say it was me and first few times I thought it was. But I’m doing nothing different than I did with previous accounts.
| 7 |
Melody
|
30.01.2018
|
Fort Myers, FL
|
bbt_bank
| 1 |
The reason I first loved BB&T was because they did not rearrange your transactions to take the largest bill out first like their competitors. This all changed in 2017. Now they rearrange your transactions so they can take as many overdraft fees as possible even though you had enough money for 9 out of 10 of your transactions. They also hold "Previous Day overdraft fee" for weeks! When you call to complain they give you the classic "well you should have a ledger and keep track of your account". As soon as my tax return is deposited I am canceling my account. I am SO disappointed. This once amazing company has become greedy and robbing its loyal customers blind.
| 8 |
Tiffany
|
25.01.2018
|
Charlotte, NC
|
bbt_bank
| 1 |
I went to close my account, the agent advised me to take out as much as I needed but wait to close it until I switched everything to a new account. They charged me $12 a month for 8 months until I realized it! They 100% didn't tell me if I didn't leave $1500 or more in it then I would start to be charged monthly. Such a sneaky way to rob people. I used BBT for almost 10 years, but I will never go back.
| 6 |
Maria
|
23.01.2018
|
Patchogue, NY
|
bbt_bank
| 1 |
Refused to give me a 10 day payoff, refused to give me my lien release. I am done. I will make sure they will never get a referral from me! I want my lien release sent to me, it's not anyone else's! Why are you sending it to my job who had to call and get the payoff because I would have had to wait 15 days.
| 7 |
Janite
|
23.01.2018
|
Arlington, TX
|
bbt_bank
| 2 |
The online banking system is horrible. I am constantly having to change my username and password. It tells me that my password is incorrect and to call the bank to unlock the account. I wait on hold for 30 minutes for them to unlock the account. I log in one time and then I'm locked out again. I'm so, so tired of this happening over and over again. I'm looking for another bank.
| 12 |
Ann
|
21.01.2018
|
Centreville, VA
|
bbt_bank
| 1 |
I wish I had read the reviews about this bank earlier, then I would not have to deal with this. Long story short and I was charged overdraft fee twice because their really slow system. All the money is there, never one cents short, I swear. While they were already charged me $36 first time, I called and they told me this is only one time courtesy refunded. The Representative told me, "I have already made a reversed fee to your account". While on the phone with her, I checked my online banking. I told her I have not seen any changed. She told me to log out and log back in to refresh the system, So I did. Nothing changed. She said it 's already in the system, she already saw it on her monitor.
| 8 |
Elizabeth
|
18.01.2018
|
Covington, GA
|
bbt_bank
| 1 |
I am a BB&T customer and have been for a many of years. I have never had real issues with this bank until the chip enabled changeover of the atm machine was put in at my location. I am a server, and am constantly making cash deposits on a daily basis. My issue is that the atm is non-functioning 80% of the time leaving me unable to make the deposits that I need, then charging overdraft fees. The new maintenance fee just seemed to pop out of nowhere and it falls on different days of the month keeping me guessing which day it will be coming out. I am just not a happy customer anymore and looking for a new bank.
| 4 |
Jenifer
|
18.01.2018
|
Mt. Airy, MD
|
bbt_bank
| 1 |
If I could give this bank negative stars, I would. My account was hacked from out of state. BB&T allowed the hacker to keep making charges over a two day span putting my account into the negative. When it was all said and done the hackers charged over $1000. BB&T response? Tough luck. I am a single mother who lives paycheck to paycheck. Every penny I have in this world I entrusted to BB&T. Now I have to wait up to 20 days to "possibly" get my money back. This means I do not have money to pay my sitter, my car, my rent, buy food for my 3 year old, etc. With no sitter I have no job. With no job... etc.
| 7 |
Donald
|
16.01.2018
|
Washington, DC
|
bbt_bank
| 1 |
Recently I opened a new bank account with BB&T. I made two deposits one in cash and one with a money order. The money order deposit was made on 1/12. As of this date 1/16 I still don't have access to the full amount of this deposit. I was told that since Monday was a holiday no postings occurred and I would have to wait until after midnight to received full access to this deposit. In the meantime the bank manager will not return calls to discuss releasing funds. This local bank is located in the Dunn Loring area in Vienna VA. If I had known this would be so complicated to get access to my own money I would have never opened an account with BB&T. My advice stay away from this bank.
| 5 |
Robinson
|
10.01.2018
|
Hollywood, Other
|
bbt_bank
| 1 |
This is a bank kill you with overdraft fees and doing very bad business practice. Sad part is our lawmakers allow them to charge whatever they want from customers whenever they want, nobody to regulate those charges they put on consumers. My experience is I had $140 on the checking account. I made a payment using my debit card for $127.00 expecting to cover the amount. Then same day evening I made a another payment for $23.00. Bad part is I got $36 overdraft fee twice. One for $127.00 then the another for $23.00. When I call them back their explanation is both payment came same time. Go and figure it out. I have no words to explain more. Beware of this bank. Looks like bunch of crooks working in the back office. I hope somebody come up with class action lawsuit against their overdraft policy. I am more than happy to share my experience with them.
| 10 |
dawn
|
7.01.2018
|
Johnson City, NY
|
bbt_bank
| 2 |
We opened our account at one branch in FL and had huge problems for the branch putting in the wrong address in both accounts. It was beyond frustrating but fixed with a different branch in the same city. Using the second branch, we had a wonderful experience locally for 3 years. Hurricane Irma destroyed most everything we had so we returned back to NY. We had very little problems but opened a different bank there as the closest BB&T to us was in PA (Shavertown). We received a large wire transfer from a property of ours in Italy into this account and were using it to purchase a home and literally everything you can need for a home as we were staying in a motel until we could find a home and close.
| 5 |
Joshua
|
6.01.2018
|
Beaver Meadows, PA
|
bbt_bank
| 1 |
Today is Jan 5, 2018. Between cold weather and some things breaking in my home my accounts have dwindled a bit. I have always and still do keep a very good eye on my accounts. I check every day sometimes multiple times a day depending on where I swipe my card. Over the past couple of days I kept a very close eye as I was very close to over drafting but kept my checking in the positive. Last night (Jan. 4, 2018) I checked my accounts and still seen a positive number. Wake up today and check to see what my paycheck was and find out I have 4 in total overdraft fees. First dated on the 3rd and then 3 more got tacked on to me on the 4th. If I would've seen the first one I wouldn't have spent what I did when I did on the 4th.
| 4 |
Cinnamon
|
3.01.2018
|
Sumter, SC
|
bbt_bank
| 1 |
I overdrafted my account $40 last Thursday just to have gas and food to payday. Mind you I only had about five left. Just a little person, (don't make a lot) and I went to check my account this evening because I have direct deposit (set up to be paid tonight). Find I have been charged 8 overdraft fees of $36 a piece. I'm sure they rearranged my transactions just to get every bit they can scam you out of. Then they tell me they can only refund $36 of almost $300 they took. All they said they could do was set up a case file and send it to someone higher up who could easily just say no to refunding me the majority of my paycheck. Pending transactions my **, my BB&T app knows exactly what I have in my account in real time, but they can't give my hard earned money back on some ** pending excuse? Do not bank here, the whole thing is a scam. THEY DO NOT GIVE A DAMN ABOUT THEIR CUSTOMERS, JUST WHAT THEY CAN TAKE FROM YOU.
| 10 |
Amy
|
28.12.2017
|
Townsend, MT
|
bbt_bank
| 1 |
The company is garbage. When they take payments auto withdrawal from my checking account, they put it in an escrow account. They leave it there until the payment ends up late and then they charge me late fees. This company has rude and uneducated individuals for customer service. I'm so sick of this company. They should not be in business. Because of this my credit score has dropped badly and I can't refinance and go through a better company.
| 15 |
Marc
|
8.12.2017
|
Flowery Branch, GA
|
bbt_bank
| 1 |
If you are looking for the worst customer service team in the mortgage/banking business, then BB&T is your bank. For the Records. We both have a credit score of over 760. We were putting down 40% (money coming out of one of our accounts in the BB&T bank). We were buying new construction home. We had more than enough money in the BB&T system to cover the mortgage balance two times over. That said, we spent: 6+ weeks of watching them drop the ball, 6+ weeks of broken promises. 6+ weeks of doing the same exercise over and over again, 6+ weeks of listening to them passing the buck, 6+ weeks of rescheduling movers, painters and having to delay the sale of our home (so we were not homeless).
| 10 |
Robert
|
7.12.2017
|
Easton, PA
|
bbt_bank
| 1 |
BB&T bank took over for National Penn here in Pennsylvania and it has been a disaster. We were with National Penn since 2009 with all of our personal and business accounts. The branch managers don't have a clue what’s going on, only corporate controls everything. The fees for every little thing are outrageous. They are looking to steal and rob their customers with fees. This bank is a scam and in 2018 I will finally shred this institution, by the way who has come into the state of Pennsylvania and is doing business but is not governed by PA Banking Laws. This outfit can do whatever it wants in this state. Shame on you PA for letting this bank steal from PA residents. I'm sure someone on a yacht or vacation home is literally laughing all the way to the bank. STAY AWAY FROM THIS BANK. IT WILL BE THE BEST BUSINESS DECISION YOU WILL MAKE.
| 10 |
David
|
5.12.2017
|
Onancock, VA
|
bbt_bank
| 1 |
Charged me $110.00 for a $19.00 mistake. Call the bank 2 times to talk with customer service with no satisfaction...just excuses. Very dishonest, computer clears charges before deposits to maximizes NSF charges, does not care about their customers.
| 12 |
Rita
|
9.11.2017
|
Snellvile, GA
|
bbt_bank
| 1 |
BB&T is the absolute WORST bank that you can bank with possible. I have banked with other organizations previously and have NEVER had an experience like the one I have had with BB&T. This is by far the most underhanded, unprofessional and unethical company I have ever dealt with!!! A company has several unauthorized charges on my card. They have let the company take out thousands of dollars out of my account which ended up in me being charged tons of unauthorized overdraft fee on my card. They have refused to refund the charges and will not stop the unauthorized charges on my card.
| 12 |
Karen
|
8.11.2017
|
Herndon, PA
|
bbt_bank
| 1 |
This is a horrible bank. They made changes to our account that created service charges that we did not agree to. Their banking system is a mess. We closed all our accounts with them. We closed our home equity line of credit 8 months ago. However they never took the lien off our property. Now we are trying to get another loan from another bank but we can't close because BB&T still hasn't taken the lien off. It's been over a week and no success. Unfortunately we may have to sue the bank to get them to correct this matter. What a mess. DO NOT BANK WITH BB&T. YOU WILL REGRET IT!!!
| 14 |
Lorna
|
20.10.2017
|
Scotland Neck, NC
|
bbt_bank
| 1 |
We were getting ready to close out our checking acct. @ BB&T and I had checked the acct. online early one morning and noticed we had been charged an acct. maintenance fee. I called the bank and was told "our statement had been pulled" on the 18th of the previous month and that there had not been any direct deposits to the account since then and I was calling on the 19th of the current month. Well... a direct deposit had gone into the account on the 20th of that prior month from soc. sec., which was just 2 days after the beginning of the new month for the bank, but, and I still don't know how they managed to discount THAT deposit, but they did! We got charged an account maintenance fee of $10 and I could not close out the account until it was paid. Very poor business if you ask me. Would NOT refer anyone to them. Worst interest rates anywhere around also! No wonder they are one of the largest banks in the country!
| 12 |
Henley
|
19.10.2017
|
Covington, KY
|
bbt_bank
| 1 |
I hate this bank and have since the moment they took over my old bank that I had been banking with since literally getting my first job. For the minor annoyances, let’s start off with: they use Visa instead of Mastercard. They sent me a letter saying that because my account hadn't been used in a while that I had 90 days to do something to activate it or they were going to close my account. Now for the major annoyance: When they bought out my old bank, I was enrolled in online banking, just so I could see my account balance. Upon them buying out BoK they sent everyone a letter saying that everything would stay the same. That was a lie.
| 15 |
Rebecca
|
19.10.2017
|
Hammonton, NJ
|
bbt_bank
| 1 |
I recently received a post card alerting me to 2 overdraft fees of $36 each. I have text and email notifications set up as well as my accounts are linked for overdraft protection. I figured this must be a mistake. In addition my local branch usually calls if something is coming through that would cause accounts to go in the red. So again, I figured this must be some mistake. I log on to my account to find another $180 in fees that have been charged! I called and the customer service department. The representative tried to help me. She said I had no notifications set up! When I said that I most certainly had them set up I was told, "Well you must have deleted them." No, I would not delete something like that. She then said, "let me put it in the calculator to see if we can get those fees removed."
| 14 |
Lynn
|
19.10.2017
|
Hope Mills, NC
|
bbt_bank
| 1 |
My nightmare began about three years ago from today, 10-19-2017. I first received this notice from BB&T that I had late/overdraft charges to the amount of 500.00 on my mortgage. I inquired at my local branch, and they gave me a phone number in Greenville, S.C. They also curtly informed me that the local branch could not assist me, since mortgages were handled from afar. When I called the number, this man answered, who passed me to this woman, who passed me on to three more people. The last one was a man. This man told me that he wasn't seeing where I had any overdraft charges added to my mortgage, so I figured that the issue was resolved. A month later, however, I received a letter informing that they were still active.
| 11 |
Dawn
|
17.10.2017
|
Jupiter, FL
|
bbt_bank
| 1 |
I have been with this bank since they bought out Bank Atlantic. Never have I had a problem till the other day. I deposit my check into my account and the teller says there is going to be a two day hold on the check. Never happened before so why now? She argues with me so I tell her I'm calling customer service. Doing so, a representative says my funds will be available by 6:30 am the following morning. Well they weren't. Back on the phone with customer service the next morning and they can't do anything about it. Only the branch can. I will be removing my funds to another bank as soon as they are available and never refer this bank to anyone!
| 10 |
Tracey
|
16.10.2017
|
Cumming , GA
|
bbt_bank
| 1 |
If I could give negative stars I would. This bank has a $135, yes, one hundred thirty five dollars, interest in my house with an equity line and when I come in to get an insurance check endorsed for a roof they make it as difficult as possible. The manager is on lunch every single time I come in and this is the THIRD time!!! When my husband asked her about coming in on a Saturday when the branch is open she said "Well, I may not be here, I have a personal issue to handle." Unreal! And of course NO ONE else that works here can do anything.
| 10 |
Anna
|
6.10.2017
|
Goose Creek, SC
|
bbt_bank
| 2 |
I've been a client of BB&T since August of 2016. Recently, I have been tight on money. I decided to finally overdraft my account in order to pay for my siblings to go on their first field trips (they're in elementary school). BB&T charged me a $36 overdraft fee not once, but twice. I called and tried to get all of this sorted several times, and noticed my bank had once again had money taken out. I have been charged $2 per phone call I've made with them, plus another $36 overdraft fee because my account balance was negative for five consecutive days. I called and tried to get the fees waived, but they only allowed one, and won't allow another for two years. I recommend finding another place to bank completely, unless you're trying for savings.
| 8 |
Michael
|
23.09.2017
|
Virginia Beach, VA
|
bbt_bank
| 1 |
I am now join the long list of people who are getting ripped off by these overdraft fees. I open my account literally 3 weeks ago. Because one direct deposit did not go in on a Friday. They actually got my online username Wrong by adding an extra number that I don't use and I couldn't set up the parameters once I was told what was going on. I then had a returned check from someone that wrote me for $109 which they never told me it came back so all the transactions that I did for that hundred $9 was now being charged at $36 a piece. So a deposit of $272 was eating up and charges on top of that another $290 in fees. I am now taking my complaint to a TV station Wavy TV news on your side which investigates complaints like this crap. I will post who I'm talking to and get their email and if anybody on this site wants to join the complaint I will have it displayed here hopefully in a couple of days.
| 21 |
Jennifer
|
19.09.2017
|
Foley, AL
|
bbt_bank
| 1 |
I've had a couple of savings accounts for several years for my kids at BB&T Bank. I have money direct deposited into each account every month. The accounts were considered "dormant" because I haven't withdrawn any money from them. BB&T charged me $7.50 per month for each account without my knowledge. In my opinion, depositing money should make the account active and I feel it is an unfair practice for these fees. I have respectfully requested my money back but seriously doubt I will get it. I closed both accounts and moved money to another bank. Ridiculous!!
| 14 |
Adam
|
18.09.2017
|
Springfield, VA
|
bbt_bank
| 1 |
I have had so many negative experiences with this bank from extreme long wait periods on the phone for someone to talk to or problems with merchant account and agents lying and giving inconsistent information, never calling or emailing back when they say they would. Placing holds on large check deposit amounts which causes them to default. Double charging on overdrafts and they resist paying back where long amount of time is spent on the phone trying to get it back to a point where you may say "screw it, or just keep it" out of frustration. Just stay away from this bank and remain happy.
| 9 |
David
|
15.09.2017
|
North Charleston, SC
|
bbt_bank
| 1 |
Very horrible banking company that does not stand behind its customers, they post my paychecks and money in a late manner that has cost me overdraft charges and sometimes my money doesn't show up for almost a week!! Also ATMs are always down or malfunctioning! Beware of this bank like the plague!!!
| 13 |
Nikki
|
12.09.2017
|
Austin, TX
|
bbt_bank
| 1 |
I brought some Series I Treasury Bonds into an Austin, Texas branch, and they had no idea how to cash them. They began the process by pulling up my account and stamping every single Treasury Bond with a date stamp. After that, they phoned into their assistance line for guidance and had me fill out the backside of the bonds. Once all the bonds were completely filled out and stamped they told me that the bonds could not be cashed until they held for 365 days. That was fine. What bothered me is that they had already prepared the bonds to be cashed, and had me stamp them and fill them out before they actually knew how to cash them. THE MANAGER said, "here's the number to the Treasury Dept. You will have to call them to get this fixed", and did nothing to rectify the situation.
| 10 |
Lakia
|
1.09.2017
|
Washington, DC
|
bbt_bank
| 1 |
Never bank at BB&T. I’ve banked at BB&T for almost 3 years and today. I received the worst banking experience in my 41 years of life. On August 29, 2017 at 6:00 PM, I deposited a check into the Oxon Hill, MD ATM - a $3,000.00 personal check from Suntrust bank that was a personal loan and I admit I had a negative balance of $119.00 in my account. It was at 6PM and the bank was closed but I knew from past experience that it would clear the next day. However, I’ve never deposited this large amount and not ever from the check writer before and I never had a negative balance while depositing a check. This time around, I chose to use a bank near my local neighborhood (in the wrong side of town apparently) and not near my job where I have a personal relationship (the right side of town). But I never thought twice about it.
| 16 |
John
|
31.08.2017
|
Newport Beach, CA
|
bbt_bank
| 1 |
Absolutely awful service at this bank. They acquired National Penn Bank, which I banked with for 9 years prior. I've ran several hundred thousands of dollars thru it over the years, had their credit cards with 25K limits with them (that are now down to $5,000 and $3,500 respectively...) since BB&T acquired and switched it to their "bright" credit card. THIS takes the cake though. Grandma Jeanie passed away and left me a substantial sum of cash.
| 10 |
Daniel
|
23.08.2017
|
Asheville, North Carolina
|
bbt_bank
| 4 |
Pet peeve is receiving boiler plate answers to online questions. It's as if they don't even read my question. BB&T's computers isolate one word I used and give answers accordingly.
| 5 |
FRANCHESCA
|
15.08.2017
|
Garner, NC
|
bbt_bank
| 5 |
I was a victim of an employment scam wherein I was issued a fraudulent check. I was able to provide my bank with the details of issuer and other pertinent information. My bank was able to recover the money that I paid out from the check and refund me the money. I was truly thankful for the efforts of BB&T's fraud protection program as would have lost over $2,700.
| 7 |
Jennifer
|
14.08.2017
|
Charlotte, NC
|
bbt_bank
| 1 |
BB&T's overdraft fee system and the amount of time things take to clear the account suck. They usually have no idea what's going on when you call them for answers.
| 15 |
Jeanne
|
13.08.2017
|
Saint Petersburg, FL
|
bbt_bank
| 4 |
Our local BB&T branch bank is very strong customer service. They have always been able to solve any problem I have had. We have been with this bank 21 years, and have been pleased.
| 2 |
Eileen
|
12.08.2017
|
Margate, FL
|
bbt_bank
| 1 |
This bank is awful. I had a checking account - I just requested for it to be closed. I accidentally used this account to pay a bill online. (I have another account I should have selected) Because the money to cover the bill was in the other account. This past Monday the charge went thru. I am told and was returned -unpaid by BB&T. Still no alert was on my dashboard showing the pending charge. On Tuesday I received my text balance alert which was a positive balance. On Wednesday I received my first email saying I had an overdraft fee. Upon calling the bank I was informed of the payment I made on Monday using the wrong account.
| 7 |
George
|
24.07.2017
|
Lexington, NC
|
bbt_bank
| 1 |
My wife and I keep between 5k-10k in a checking account with BB&T for the past ten years, we also have a saving account that pays pennies each month so we had not added anymore to the savings. BB&T then hit us with a $7.50 charge for dormant activity saying that after 24 months it is their right. Not once, except maybe in the small print ten years ago when the account was created, were we notified that this was their right. The banker assigned to us won't even return a email or telephone call. Needless to say we are closing all our accounts with BB&T and feel everyone should know of this. BB&T is far from the friendly farm bank created years ago in Whiteville, NC. They strive for their own greed to be a big bank. Please share with your family and friends this poor customer service.
| 20 |
Jacqueline
|
22.07.2017
|
Wake Forest, NC
|
bbt_bank
| 1 |
I arrived at the ATM at BB&T. I deposited my cash of 400.00. The ATM shuts down, suddenly, and takes my 400.00 in to the machine. The ATM does not give me a receipt. I called the 1800 number on the ATM machine and explain the situation to the customer service representative. The customer representative didn’t seem to care. He stated that my money would deposit into my account within 24 hours at 6 am. I waited until the next morning. Of course no money was deposited into my account. I had bills to pay and couldn't because BB&T’s ATM decided to scoop my funds in their account and not credit my account according.
| 13 |
Alexandra
|
20.07.2017
|
Egg Harbor Township, NJ
|
bbt_bank
| 1 |
I should probably start by saying that I, myself, have worked at a local bank in New Jersey for quite some time. I am also a business owner and have been trained extensively in customer service. BB&T on Garden Road, in Finland, New Jersey has the WORST customer service possible. Shawn ** and Rodney (not sure of the last name) Are the rudest people in customer service I have ever met. It's a joke that Shawn is the "manager." My fiance did not have a check with him, so he asked a teller for withdrawal from his account that had about $5000 in it, instead she made the mistake of withdrawing from an account without the funds and overdrawing the account. Okay, no HUGE deal, right? Stuff happens.
| 12 |
Cheryll
|
19.07.2017
|
Forest City, NC
|
bbt_bank
| 1 |
I am so disgusted with BB&T and would not advise anyone to get a mortgage loan or home equity loan from BB&T EVER. I have had nothing but problems with them since getting this. Now I am on SSN only and this has been one hassle right after another. Every time I call them about the issue, they give me a different answer. When I make a payment and want to apply it to principal only then they want another payment in addition to what I am already paying which is more than what they say I owe for the month. Over and over again and they keep adding late assessments because they said I wanted my payment to apply to principal... How stressful, in 3 yrs I have been made a widow, diagnosed with Leukemia and lost my job due to a RIF...
| 11 |
John
|
17.07.2017
|
Garner, NC
|
bbt_bank
| 1 |
I have a BB&T credit card. I was notified that my card was compromised. After a detailed discussion about the charges I receive a call from customer service about a survey I filled out. I find out at this point nothing is done and I have to redo everything again. This BANK has the worst CUSTOMER SERVICE, I am going to cancel my service with them. Stay AWAY from this INCOMPETENT BANK.
| 7 |
Janet
|
7.07.2017
|
Fletcher, NC
|
bbt_bank
| 1 |
In January I received a refund for a Cuisinart food processor from Amazon and the same day I called about this food processor they said they would refund the $147.00 and it would take 3-5 business days for my bank to make this transaction and show up on my statement. Well, I am not good at all at following up on things because I trust people way too much to do what they say and to resolve any matter as thoroughly as it could be. So I did not check on this for several months. Anyway, when I did the bank said they never received the $147.00 into my account from Amazon.
| 8 |
Ken
|
6.07.2017
|
Florence, AL
|
bbt_bank
| 1 |
Two months ago I had called to receive my 401k benefits, which was a $10,000 check!!! It took TWO MONTHS for them to even send me the check. After the check had been sent the idiots misspelled my address and apartment number after I had SPELLED IT CORRECTLY FOR THEM!!! Then they were forced to overnight the check which took them FOUR DAYS!? So how was it overnighted if it took FOUR DAYS? I will never do BUSINESS with a lying, scamming company like BB&T EVER AGAIN!
| 7 |
Christopher
|
29.06.2017
|
Marietta, GA
|
bbt_bank
| 1 |
Whatever you do don't do business with this co. 1st I wanna say after my 94 year old grandma been with this co. for ages they forced her to close her acct. Every chance they get they're trying to manipulate the system. Reorganizing transactions and doing things that make no sense just to get an insufficient fund fee. This bank is garbage.
| 11 |
James
|
21.06.2017
|
West Columbia, SC
|
bbt_bank
| 1 |
I actually had two separate experiences as a BB&T customer... One more awful than the previous. Several years ago I was running my own small business, and being a fairly "local" bank with several branches in my area it seemed like a solid choice to bank with them. However, as my time with BB&T progressed, I became aware of service charges and other "fees" that had not been disclosed to me upfront, nor when I had asked about such fees during the initial opening of my accounts; they just began to appear on my accounts.
| 8 |
Tierra
|
20.06.2017
|
Washington, DC
|
bbt_bank
| 1 |
Today I had to call BB&T because I opened an account with them on may 30th and still haven't received my card in the mail. Today is JUNE 20th!!! I called card services at approximately 11:30 am. It is now 12:37 and I'm STILL ON HOLD!!! Wth!!! BB&T really need to do something about their hold times because this is crazy. The average person does not have an hour+ to hold on the phone. I am really regretting opening an account with them!!!
| 5 |
Tracy
|
20.06.2017
|
Wilmington, Other
|
bbt_bank
| 1 |
This is one of the worst banks I have ever dealt with in the processing of overdraft fees. They do everything they can to make sure the debit comes out causing fees before a credit is put in. They do not care that their poor business practices are hurting their customers. I made an error and used the incorrect card to make an online payment. The charge for this payment was pending and I have asked the online vendor to reverse the charge, but I took the cash to the bank to make sure it was covered just in case. The charge is still pending but I am being charged $36 for an overdraft charge. When I called to ask why they advised that the pending charge, caused a charge that cleared to be insufficient.
| 8 |
Jaclyn
|
20.06.2017
|
Mount Holly, NC
|
bbt_bank
| 1 |
I've been with this bank for almost 4 years and after instructing them TWICE to not overdraft my account they have multiple times. I've probably spent at least $200 in overdraft fees because the "many forms of overdraft protection" this bank offers, mean absolutely nothing. So this morning, I log on to check my account and I was charged $144 in overdraft fees which is almost triple what my account went over by. So for the third time, I call to see why it is over drafting after I've specifically instructed them not to and she tells me that she sees where I've instructed them not to but that they can only refund me $72.
| 5 |
Kerian
|
17.06.2017
|
Miramar, FL
|
bbt_bank
| 1 |
First off it takes forever to get into contact with them when you want to call them about any information. I had an overdraft of 3.48 and I look on my account that I have a negative balance of -204.61. And no one can help me. This company is a complete joke. I knew this company was a joke when they had me waiting on the phone to talk to someone for about 30 minutes. I will be closing my accounts taking my business elsewhere.
| 3 |
Temeka
|
16.06.2017
|
Atlanta, GA
|
bbt_bank
| 1 |
On 6.13.2017 a wire transfer of $40,000.00 was wired to my account. On 6.14.2017 the wire was approved and I should have been allowed to withdraw money from my account. I along with my 7 year old son went to the Campcreek BB&T branch to withdraw money. The teller looked upset. As I was approaching her she never smiled nor greeted me. I informed her that I need to withdraw about $39,000.00 some odd dollars. She then picked up the phone and called Jenny ** whom had the teller asking me inappropriate questions like, "Who sent you this money, what are you buying with this money, why did they send you this money, what kind of business do you have," etc.
| 10 |
Marc
|
7.06.2017
|
Prospect, KY
|
bbt_bank
| 1 |
AVOID opening a business account with this bank! After promising that I would have an account with no monthly fees, I learned that BB&T charges you $15 a month to download your transactions! The bank will block online access to keep programs like Quicken from working unless you pay them this fee. It costs the bank absolutely nothing to allow online access, since they have the transactions online, anyway. But you can't download any data, unless you pay them a monthly fee. This saves the bank money of printing and mailing statements, and most banks do not charge such a "software fee" to access your data online. I have half a mind to go into the branch and get a list of my transactions each week; BBT should encourage online banking, instead of charging customers extra to access their data online.
| 6 |
Mario
|
5.06.2017
|
Charlotte, NC
|
bbt_bank
| 1 |
I have been having problems contacting a merchant that is billing me for services that I no longer use. I get this associate Carlos, who tells me that I have to cancel my card. When I ask him why, since it's obviously one rogue merchant who has a number that is out of service and others on the web are having the same contact issues. His answer was "Well, that's our policies and procedures." I ask him to tell me why. We go around and around but he obviously had no idea as to the why and kept repeating the same answer, and to boot literally said "I'm going now and hung up the phone". Poor customer service. Great job BB&T.
| 3 |
Kelly
|
4.06.2017
|
Ocala, FL
|
bbt_bank
| 1 |
BB&T makes a practice of calculating debits before deposits to illegally incur excessive overdraft charges. This happened to my boyfriend but not to my account because I did not opt-in for overdraft protection. None of my deposits ever went into pending status because I did not opt-in. That is how you avoid their nightmare theft period. If you have overdraft protection any deposits that you make whether you make them cash or checks will all be considered mixed deposits allowing them to be put in pending status for average of three or four days which means that anything that comes through as a debit will probably overdraft and incur an overdraft fee of $36 each. So by the time your deposits are factored in you will be significantly in the hole.
| 10 |
LeAnn
|
24.05.2017
|
Todd, NC
|
bbt_bank
| 1 |
BB&T has charged mine and my husband's account for our son's negative balance when I tried to put money in the account before a check cleared that he (our son) deposited that I felt would be NSF. The bank entered the check wrong (entered as a cash deposit) and told me I did not need to transfer money. That it was a cash deposit (they argued on the call that it was not a check deposit when I stated it was. I was only taking care of this as my son ended up in the hospital, he is 18). The local branch nor corporate would admit their mistake even though I have the documents to prove they entered the deposit wrong and gave me misinformation (because I was trying to keep fees from accruing). BB&T will NOT accept ownership of their mistake or reverse the charges. If I could give them zero stars, I would!
| 3 |
Natasa
|
22.05.2017
|
Stone Mountain, GA
|
bbt_bank
| 1 |
I had a checking account with BB&T. I had a negative balance on my account that I was in the process of paying off. I was a victim of identity theft and 1,700 dollars was withdrawn from my account at an ATM teller without my authorization or knowledge. I reported the incident to BB&T right away and I was told to provide a police report before they could help me with this matter. I then contacted BB&T centralized fraud department with my report and claim once I obtained it.
| 5 |
Joann
|
20.05.2017
|
Broomfield, CO
|
bbt_bank
| 1 |
Tried to close deceased mother's account. I already proved to them I am executor on account and gave them death certificate. I was told I have to hire a lawyer to provide them with proof that I am executor with the same Will which costs about 300.00 dollars. There was only 104.00 left in the account. They REFUSED to close the account unless I paid to have a document that a lawyer sells me. Her will was NOT accepted.
| 5 |
Lisa
|
12.05.2017
|
Reading, PA
|
bbt_bank
| 1 |
BB&T, upon merger with Susquehanna Bank, switched over my mom to a checking account with an attached $15 monthly fee. Account has been incurring these fees since June 2016 and I discovered this 2 weeks ago. They refunded 2 months of fees and refuse to do the right thing by an 85 year old, income-constrained, senior citizen and refund ALL incurred fees because "this is our policy and we need to be consistent for all our customers."
| 8 |
Thomas
|
8.05.2017
|
Seattle, WA
|
bbt_bank
| 1 |
I've owned a BB&T account for just about 15 years now and I am shutting it down. I have moved to another bank because of convenience. BB&T charges you 5$ maintenance fees every month regardless of the amount in your account. Other banks will waive the fees if you have over $10,000 in the account and they can have ATMs across the nation. Since BB&T is primarily East Coast located it's extremely hard managing them after moving to the West Coast. Their phone app only allows up to $2000 in remote check deposits every so many days despite their website stating otherwise. You also cannot make any wire transfers to accounts outside of BB&T unless you have a "business account"... needless to say it was time to drop them.
| null |
billy
|
5.05.2017
|
Lewisville, TX
|
bbt_bank
| 1 |
Beware banking with them as they don't post transactions in timely manner. Hence, your balance may be much lower than anticipated making you very susceptible to overdrafts. Once you start racking up those charges, they keep all but one. Worst bank and should be avoided.
| 9 |
Zakk
|
1.05.2017
|
Whitehouse Sta, NJ
|
bbt_bank
| 1 |
This has to be the rudest company I have ever dealt with. Tried to set up online payments for my new truck with no avail. Called for assistance, woman was rude and had no desire to help me at all. I was put on hold twice and finally after 15 minutes I hung up. Nice start to a new relationship with this bank (but they don't seem to care). I wouldn't even give this bank a 2nd chance.
| 6 |
b
|
26.04.2017
|
Fort Worth, TX
|
bbt_bank
| 5 |
I love bb&t. I've been banking with them for about two years, and only just recently have I decided that I love my bank. I have both a savings and checking account and a debit card. I appreciate that they always handle my ATM transaction charges! I like using the U by BB&T app on my phone. It's simple to use and you can just submit check deposits through the app instead of having to go into the bank. The app also makes transfers between my accounts really simple. I recently traveled overseas and had no issues with using my card at ATMs in Japan because I called in advance and let the bank know my travel plans.
| 3 |
Jason
|
21.04.2017
|
Bethel, PA
|
bbt_bank
| 1 |
I was originally with Nation Penn Bank, so far I have not had personal issues with BB&T on my own accounts today. However today I did have to deal with a situation my girlfriend was having with them. Turns out they charged my girlfriend a total of 9 overdraft fees at $36 and 3 negative balance fees at $8. On her payday she started using her card after the BB&T banking app stated she had funds available. They ended up charging her 2 overdraft fees even before the account was overdrawn. They stated it was because the account was overdrawn before the money was posted to the account. However, the money was posted to the account at 8am and she did not use the bank card until later in the afternoon.
| 8 |
C.
|
18.04.2017
|
Riviera Beach, FL
|
bbt_bank
| 1 |
I had heard stories about BB&T but for some strange reason decided to give them a try. Boy am I so sorry I did. They operate in smoke and mirrors to get fees out of you. Very deceptive. They are in the business of hiding transactions and making everyday banking into some crazy algebra equation. I knew something was up when every time I use their card for gas and do debit they only withhold $1.00. Debit is supposed to come off within 15 mins but it NEVER does with them. They lie on the phone too. Told me I had time to put cash in my bank to cover a check because I had accidentally used the wrong account to pay a bill and then they had returned the check already. LIES AND DECEPTION.
| 8 |
Mildred
|
18.04.2017
|
Tifton, GA
|
bbt_bank
| 1 |
This bank is the worst bank ever. They are crooks, they charged me 117.00 overdraft on 9.00. And balance from ATM was not correct, Anyone banking here should find another bank as soon as possible!!! This bank is run by greedy crooked, evil people. I'm 70 years old, on SS, a small check each month, but they don't care if they take your last dime. They should be investigated!!!
| 8 |
Jennifer
|
18.04.2017
|
Bethlehem, PA
|
bbt_bank
| 1 |
I had accounts for my under age children, they didn't make a deposit since BB&T took over and they closed their accounts without proper notification. I realized it was closed when I went to make a deposit into their accounts and they told me that they have a 0 balance... So not only did they close their accounts but they took all of my kids' money and have no answers for me as to where it is or if I can even get it back!!! What kind of bank does this? Where was the notification? Where is the money that I had deposited into my children's accounts over the years??? So basically if you don't touch an account, it can become dormant and they can close your account and take your money without proper notification?! I would think twice about letting this bank handle my money again!!!
| 8 |
frank
|
14.04.2017
|
Williamstown, NJ
|
bbt_bank
| 1 |
OK so one of my issues with BB&T's overdraft fees is all the banks in my area close at either 5:00 or 6:00 PM. I work a normal 9:00 to 5:00. With that being said it's extremely hard to get to a branch in time to deposit money. With that being said yesterday I tried calling BB&T's customer service line to let them know my auto-deposit from work will hit my account early tom morning. So here is a recap! I went over $-9.50 I was hit with 100.00 fee for a total $9.50!!! My auto deposit hit so I was only in the negatives for around 24hrs. I called & emailed customer service did everything I could to help the situation or stop it from ever occurring. BB&T DID NOTHING to help! Told me, "Sorry I don't know what to tell you, maybe leave work early." LOL I almost fell out of my seat when she told me to leave work early. SMH!! They want you to get hit with these fees! This bank IS THE WORST!!! I need to go back to my old bank!
| 6 |
Omega
|
7.04.2017
|
Farmville, VA
|
bbt_bank
| 1 |
Ok. I have been banking with BB&T for sometime now I have two accounts. My banker suggested using the new banking app. For the life of me I can't seem to understand why am I being charged double late fees two days before my direct deposit every two weeks. I'm being told some lame story each time I inquire about my money.
| 3 |
none of your business
|
6.04.2017
|
Memphis, TN
|
bbt_bank
| 1 |
Phone service is consistent lies with consistently conflicting information and rudeness, even from the telephone supervisors. The automated system shouts out your new pin number when you change your pin to a new pin (UNSAFE, UNSECURE, MORONIC, AND EVIL). Their training is about zero for their phone reps, even for the supervisors which is highly unusual in the banking industry. The wrong information I was given cost me about 3000 dollars. Friends don't let friends bank with BB&T. STAY AWAY. I worked for years as a banking professional. Get some other account somewhere else, ANYWHERE ELSE IS BETTER THAN BBT.
| 5 |
Roberto
|
29.03.2017
|
Duluth, GA
|
bbt_bank
| 1 |
I had a gym membership billed to this account monthly and I recently changed it to another bank account I have now. Before this, there was a charge from the gym on the account and my account was in the red for a bit and they kept piling on more return fees and overdraft fees even after I changed the bank account on my gym membership.
| 6 |
Karen
|
26.03.2017
|
Alpharetta, GA
|
bbt_bank
| 1 |
First off their fee's are ridiculous! They bounced a check once even though online and on the phone it said my available balance was way more than the check. I was told to not pay attention to available balance never rely on it! WHAT? I also got caught up on debits being deducted before deposits are credited. $36.00 bucks here, $36.00 bucks there, they have refused each time to credit the fee's back! Oh this bank is awful and really needs to be investigated, their practices suck! My old bank "Colonial" was wonderful but then it was taken over by these God Awful Vultures! I'm out of there!
| 8 |
Lane
|
24.03.2017
|
New York, NY
|
bbt_bank
| 1 |
I have had many problems with BB&T. First of all, I have asked for a new debit card three times and 6 months later I still don't have one!! This is not my primary checking account as I live out of state, but if I ask THREE TIMES I better get one. No word on when I will, I keep asking... Next major problem is that I set up a WIRE transfer. I had to call five or six people to figure out why it was taking a week to go through. I specifically asked each about the WIRE. They all failed to tell me that I couldn't do a wire transfer online and had to sit in a bank to get one done so they mailed a check without asking me. What?! Then they locked me out of my account without notifying me when the wire did finally go through. I have my primary bank account on BB&T account and here's a fun one. You can only move $5k at a time and only $5k every 30 days??? Good luck if you need to get anything done. Nobody knows what they are talking about. I hate this bank.
| 4 |
Rosalinda
|
20.03.2017
|
Irving, TX
|
bbt_bank
| 1 |
After banking with CITI for so many years, I wasn't given the option to switch to BB&T. Since the switch it has been one fee after another. Even though I didn't sign up for overdraft protection they still charge overdraft fees for ridiculous charges, such as Netflix or Ipsy which is automatically deducted from my account. If the money is not there, BB&T still charges $35 for Netflix or Ipsy for overdraft fee. I have disputed so many times with these people however there has been no change or refund.
| 5 |
ROGER
|
7.03.2017
|
Blue Ridge, GA
|
bbt_bank
| 1 |
This is the worst bank for customer service. They can raise your escrow account without even giving a reason. And when you try to lower it you have to go through a nightmare. They gave a free checking account for having a mortgage with them. Then they charged me $12.00 a month for maintenance and I closed it. They gave me a BB&T Visa and charged me $25.00 fee even when there was no balance. Had to go into their bank twice to get it off my account. Closed that account too. Being a senior citizen they should have the best customer service. I would cancel my mortgage with them if I could.
| 9 |
Jabez
|
4.03.2017
|
Lancaster, PA
|
bbt_bank
| 1 |
Comcast withdrew money from my checking account without my knowledge. I tell multiple representatives of BB&T and Comcast about this personally and over the phone before 2/18/2017. I am then given a new checking account (due to fraudulent activity from Comcast) and then told to transfer all of my funds from my old to the new account. I do exactly what I was told, meaning that my old checking account had a ZERO BALANCE. Comcast/BB&T already obtained my money for this bill prior to me opening a new checking account. The next day, I am given a $36.00 fee from BB&T. Today I do business with neither and now I do business with lawyers. Have a good day BB&T and Comcast.
| 5 |
David
|
2.03.2017
|
Raleigh, NC
|
bbt_bank
| 1 |
BB&T 'relationship managers' will court you & promise your business the world. Once you sign-up, the party is over, and you're left holding a bag of snakes. Let's start with outrageous fees ($36 returned item fees). This is a terrible problem because BB&T puts onerous holds on all non-cash deposits, well after 6 months of opening! Make a deposit, it gets subtracted from the source account that evening, but doesn't show up in your account FOR DAYS! BB&T is basically floating your money. I had one $20k deposit they put a 10-DAY HOLD ON. This wreaked havoc with my AP & then they had the audacity to charge me multiple NSF fees!
| 15 |
Lori
|
23.02.2017
|
Nazareth, PA
|
bbt_bank
| 1 |
I have a BB&T checking account with overdraft protection. I recently made a small purchase that overdrafted my account in the amount of $5.88. I also had three other debit card transactions that were previously pending. They posted the three debit card transactions, which after they posted, I still had a positive balance. The bank then assessed me two overdraft fees. I called customer service and asked them why I was being assessed two overdraft fees when at the end of the posting, I have a positive balance. They informed me that the bank deducted my pending transaction for the small purchase before posting the other three transactions. This caused the assessment of the overdraft fees. On what planet is this type of math kosher?
| 15 |
ANGELICA
|
22.02.2017
|
Midland, TX
|
bbt_bank
| 1 |
If you try and close your account they will come back 2 years later trying to tell you that you owe them money and that it has been sent to collections. They won't be able to give you the information as to what you are being charged for or why you even owe money and won't transfer you to a supervisor. If you go to close your account make sure they give you a form confirming that they closed your account for your records and that no other fees will be applied to your account, otherwise the amount will keep racking up and you'll be in debt.
| 9 |
Sister Teresa
|
21.02.2017
|
Rising Sun, MD
|
bbt_bank
| 1 |
We have 3 business accounts with BB&T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called cyber- terrorism. It was a terrifying experience involving threats and blackmail. My first call after the police was to BB&T. The fraud people were understanding as I was very shaky and upset. I authorized the closing of two of the three accounts but did NOT authorize the closing of the operating account as I had to get to Atlanta ASAP to say goodbye to my father who is in Hospice. I already had plane, car and hotel reservations made and would need the debit card when I arrived in Atlanta. The attack happened on Saturday night of a 3 day weekend and the banks were closed today being Monday. The fraud people were explained that I would have to go in person to the bank to get a new card and since the local branches didn't open until 9 and I had to be at the airport by 9.
| 11 |
ARTHUR
|
18.02.2017
|
Ormond Beach, FL
|
bbt_bank
| 1 |
I have a loan with BB&T and trying to pay it off early so I am doubling my monthly payment amounts in an effort to pay more towards the principal. Instead BB&T is collecting the same interest and crediting my payments forward, in other words it shows 8 months ahead. I contacted BB&T last month and was told to make the payment on the 17th and it will reduce my interest amount. Great, it worked but this month it didn't work. I called BB&T today and the girl kept repeating the same thing which made no sense to me. I asked her to explain why last month's advice worked but it didn't work this month. She was rude and continued to state, "You're not listening to what I'm saying." She should not be on the CS phone. I will go see the branch manager on Monday to pay off my loan and never use BB&T again.
| 8 |
Tammy
|
15.02.2017
|
Gastonia, NC
|
bbt_bank
| 1 |
THIS ** bank has screwed up my mom's finances in SO many ways! RUN!!! Whatever you do, don't go to this bank! This bank forced my 83 year old mom out of their bank, sent her a letter threatening that whether or not she had her money out, the account would be closed on September 1 of 2016! THEN!!! After she dragged herself out to the branch and took ALL her money elsewhere to appease them, BB&T left the account open with 1 cent in it, and let VA and dad's firefighters pension go into an account that was "closed SEPT 1 2016" according to BB&T's so nicely written letter from corporate office.
| 12 |
Wm
|
2.02.2017
|
Salisbury, MD
|
bbt_bank
| 1 |
Customer service is awful. Deposit terminal is often out of service or takes the deposit and then doesn't credit account. Recently, my debit card was charged twice for the same transaction and BB&T fraud claim is taking forever. When I call, I stay on hold for 10+ minutes and then get a rep who provides no help. I'm closing my two accounts.
| 6 |
Lisa
|
2.02.2017
|
Greenville, NC
|
bbt_bank
| 1 |
My sister is a wealth mgt VP and I emailed her asking what would be something good to invest 80,000 in for my neighbor who is 79 and I am her POA. I have tried to ask her twice. This time by email. She tells me she doesn't know. "I don't know her whole picture," even though I have told her. My guess is that the amount of money is so small she doesn't want to mess with it. This bank also did multiple withdrawals for my father who is 78 and has dementia for him to send over $100000 to scammers. We were not aware until my sister (the banker) looked into it. No one contacted my mother who is on the account to notify her that they had suspicions that my father was being scammed. My father told them that he was paying tax money so he could win 40 million dollars. I was extremely disappointed in this bank that they continued to perform multiple transactions without contacting my mother.
| 5 |
Kathy
|
1.02.2017
|
Warsaw, KY
|
bbt_bank
| 1 |
I am the Treasurer for a local church. The church tellers who take the weekly offerings to the bank, put the offerings in a money bag along with the entire deposit slip book and drop it in the night deposit at BB&T each week. BB&T suddenly refused to return the bag and the deposit book until the elders of the church signed a new "Resolution and Agreement for Deposit Account." The money bags were the property of the bank and with that I'm not arguing. However, the deposit books themselves are the property of the church, purchased from a third party vendor with church funds. The deposit book in no way shape or form belongs to BB&T and BB&T had no legal authority to keep them. But BB&T held the books until the church agreed to sign their document. That, to me, is wrong. I asked the manager "What if I had mistakenly dropped my wedding ring in the money bag? Would you keep my wedding ring until I signed your forms?" Worst bank ever!
| 7 |
Pamela
|
28.01.2017
|
Burtonsville, MD
|
bbt_bank
| 1 |
Mishandling of long term clients. Attitude from the staff most of the time. I have given multiple proof driver license number, social security number, address information and last payment etc. That is not enough. You are pushed and treated with total attitude and obnoxious behavior. I am tired of being mistreated by this bank. They do not know how to treat their client with respect. I spoke to Samatha who continued to be so cold and uncaring after I gave her multiple information. Only after her supervisor got on the phone and I was mistreated did I get to make a payment on my bill. Why does anyone have to be treated like this to pay their bill.
| 5 |
Tonya
|
18.01.2017
|
Staunton, VA
|
bbt_bank
| 1 |
My husband and I have owned our own small business for going on 7 years now, and have banked with BB&T and used their merchant services for the same amount of time. We had no problems with them until recently. We had to update our credit card machine because our old one didn't support chip cards. So this past summer, we bought a new machine that is also itself supposed to be PCI compliant and secure. Well, during the month of October, someone was able to gain access to our SECURE machine, which is connected directly by ethernet, and send through over 21k AMEX authorizations using our merchant account. These were supposedly done at one time, almost all swiped (no one has access to our machine aside from my husband and I. We have no employees.).
| 4 |
Aida
|
16.01.2017
|
Charlotte, NC
|
bbt_bank
| 1 |
More than 3 months ago we refinance our mortgage with another bank. The first flag was that they calculated our "payoff balance" 2 payments higher than actual balance. Even though we never been a single day late for our payments! That made us bring $1300.00 more to our closing (with another bank) - BB&T refunded us overage 3 weeks later. The second (still going on) they took $2200.00 from our escrow for paying our tax which they never paid!!! Nor refunded to us!!!! We had to bring from our pocket $2200.00 more for property tax to a new closing. 3 months later BB&T have not refunded us for $2,200.00!!! So many phone calls to BB&T. They lied that they paid tax. We called Tax Services and confirmed that they did not (we paid at closing), then BB&T lied that they will refund in 2-3 days, 24 hours... we haven't seen dime yet!!!
| 8 |
Julia
|
16.01.2017
|
Craigsville, WV
|
bbt_bank
| 1 |
BB&T may have more local access available, but better services can be found for your needs. I have had to find out the hard way that I cannot do an online money transfer from my BB&T savings to my BB&T checking on weekends or holidays. Any other day it is immediate. However, my savings acct can be used for overdraft purposes for a $12 fee. Also, deposits made on Saturdays, before the bank has closed, does not post until the following business day. Other banks offer much better services than this.
| 5 |
Michael
|
11.01.2017
|
Charlotte, NC
|
bbt_bank
| 1 |
In 2008 my wife at the time went in the Carmel branch in CLT and in a period of 2 1/2 months, forged my signature 14 times until my acct was closed. I did not give the bank permission nor did I give my wife to withdraw my 25000. I saved this money for a very long time and I need some sort of closure. The banker that let her have the money was named Copper. What made me more angry was the bank is blaming me.
| 6 |
Christopher
|
18.10.2021
|
Seattle, WA
|
compass_bank
| 1 |
My BBVA credit card account is being transitioned to PNC. Customer service took my call after a half hour wait, then routed me to a phone number that was responding (during business) hours that I needed to call back during business hours. I think this is the worst experience I have ever had with a bank customer service.
| null |
hanunah
|
7.10.2021
|
Houston, TX
|
compass_bank
| 1 |
It is really a shame that you can never get someone to help to solve a problem in this bank. I had a car loan with them and I had put it direct deposit for five years there was no missed payment or late charges. They were withdrawing money from my account, when it came to the last payment, they didn't get it directly as usual saying I had to go pay it in the bank. That wasn't on the agreement when I was buying the car. After I paid off the last payment, then they came back after two weeks saying that, there was a payment again missing and I asked them which month and year. They kept on changing different months and years, at the same time I was giving them my bank statements showing payments but nothing was solved from bank manager (who said, she could see the truth but has nothing she could do about it since it is controlled by back office) to different departments.
| 3 |
Kelly Anne
|
17.09.2021
|
Stockholm, NJ
|
compass_bank
| 1 |
BBVA has to be the absolute worst bank I have ever worked with. In September of this year I had made a couple debit card purchases on the first of the month. They claim it took nine days for these purchases to clear my account (even though on the app I can clearly see that these transactions were already taken out of the account) and then proceeded to charge me with five overdraft fees for very small purchases under $15 a piece. It seems to me they wait until your account balance is low or overdrafts a few dollars and then they let these so-called pending charges go through your account. These are debit card transactions with are instantaneously authorized and should not take nine days to post to your account.
| 3 |
Lauren
|
14.09.2021
|
Boulder, CO
|
compass_bank
| 1 |
I will NEVER do business with BBVA again. I had a large balance during the pandemic. I recently paid it off with a $10K payment on July 26th, sent electronically, which took into account several days of interest in the transit time. The payment left my bank the following day, but BBVA put a hold on that payment ON THEIR END and didn't post it on my account until August 10th. During that time, the account racked up another $106 in interest. I called, they said they'd check into it and call back in 4 days. I waited two weeks - no call. I called back. Not only do they refuse to removed the additional interest from their holding my payment, it had accumulated more interest. Such a lack of integrity. I will do all I can to persuade people not to support this ** enterprise.
| 5 |
Yulya
|
2.09.2021
|
Jesup, GA
|
compass_bank
| 1 |
I have never seen a more incompetent bank. It is impossible to just make an online payment. Their website hasn't worked in months in any browser and the mobile app gives me a dumb error. If I did not already transfer a large balance I would just close my account. It is like dealing with a bank from a Third World Country.
| 8 |
William
|
30.08.2021
|
Tampa, FL
|
compass_bank
| 1 |
Every time I call, I get the same result, I get the apology, and then the statement that there's nothing they can do about it, they refuse to allow you to speak to a supervisor, and eventually hang up on you. They speak with a thick accent, so you and the csr have to repeat themselves often. It's aggravating, and there's so many options out there, PNC may never get to meet the potential new customers that they would acquire from the buyout of BBVA if they continue to not care in the least.
| 5 |
Robert
|
24.08.2021
|
Rogers, AR
|
compass_bank
| 1 |
I just recently took out an auto loan for a brand new car with BBVA. 1st month goes smooth, I set up my account online. 2nd month it hiccups and auto drafts me twice, no big deal - tried to get a refund but was a pain so pushed it to next month's payment. 3rd month comes around, I get auto drafted my payment along with 2 additional payments - called to get a refund and the woman on the other line is confused and says "I don't see a payment for that amount" after she did the world's worst math I'm assuming. I call back to speak with Jorge who is just as confused and lets me know that basically there is nothing to do and the accounting/refund department takes forever. I have already started looking at re-financing my auto loan elsewhere.
| 7 |
Scott
|
18.08.2021
|
Sunset, TX
|
compass_bank
| 1 |
Bought a car from a dealership and they put me with BBVA. Never again. They wanted me to enter my username and password to my personal bank account to allow me to make an online payment. Very sketchy.
| 3 |
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