---
license: apache-2.0
title: ChurnSight AI
sdk: docker
emoji: 🧠📊
colorFrom: indigo
colorTo: pink
pinned: true
app_file: Dockerfile
---

# 🧠 ChurnSight AI

**Multimodal Feedback Intelligence** using **Streamlit + FastAPI + Transformers**

Analyze customer reviews using GenAI-powered NLP pipelines:

- ✅ Summarization
- 😊 Sentiment & Emotion Detection
- 🧩 Aspect-Based Sentiment
- 🔁 LLM Q&A (Follow-Up)
- 🧠 Smart Clustering
- 📈 Visual Charts in Bulk Mode
- 🎧 Voice Summary Output (TTS)

---

## 🚀 Features

- Works across **10+ industries** and **12+ product categories**
- Dual UI Modes: **Single Review** & **Bulk CSV Upload**
- Smart Summary and Follow-Up Q&A powered by GenAI
- Audio Summary Output in 6 Languages
- “🧠 Intelligence Mode” toggle for deeper insights
- Deployable via **Docker** or **Hugging Face Spaces**

---

## 🧪 Demo Use-Cases

- 🏥 **Healthtech**: Analyze feedback from appointment apps or medical devices
- 🛒 **E-commerce**: Summarize customer reviews for mobile, delivery, or streaming apps
- 📱 **General Apps**: Discover UX issues across iOS, Android, and Web platforms

---

## 📁 Sample CSV Format

The CSV must include a `review` column. Optional: `industry`, `product_category`, `device`

```csv
review,industry,product_category,device
"This app helps me manage my appointments",Healthcare,Healthcare Devices,Android
"Good but drains battery fast",Electronics,Wearables,iOS