dataset.csv

questions,answers,categories,tags
"How do I resolve reset password?","To reset your password, visit the self-service portal or contact IT support.","Password & Access","password, access, login, security"
"I'm facing an issue with reset password.","To reset your password, visit the self-service portal or contact IT support.","Password & Access","password, access, login, security"
"Need help with reset password, please.","To reset your password, visit the self-service portal or contact IT support.","Password & Access","password, access, login, security"
"Can someone assist me regarding reset password?","To reset your password, visit the self-service portal or contact IT support.","Password & Access","password, access, login, security"
"What should I do if reset password occurs?","To reset your password, visit the self-service portal or contact IT support.","Password & Access","password, access, login, security"
"How do I resolve unlock account?","Accounts are locked after failed attempts. Wait 30 mins or contact the helpdesk.","Password & Access","password, access, login, security"
"I'm facing an issue with unlock account.","Accounts are locked after failed attempts. Wait 30 mins or contact the helpdesk.","Password & Access","password, access, login, security"
"Need help with unlock account, please.","Accounts are locked after failed attempts. Wait 30 mins or contact the helpdesk.","Password & Access","password, access, login, security"
"Can someone assist me regarding unlock account?","Accounts are locked after failed attempts. Wait 30 mins or contact the helpdesk.","Password & Access","password, access, login, security"
"What should I do if unlock account occurs?","Accounts are locked after failed attempts. Wait 30 mins or contact the helpdesk.","Password & Access","password, access, login, security"
"How do I resolve VPN issues?","Ensure you're using the latest VPN client and have a stable internet connection.","Connectivity","vpn, network, remote, connection"
"I'm facing an issue with VPN issues.","Ensure you're using the latest VPN client and have a stable internet connection.","Connectivity","vpn, network, remote, connection"
"Need help with VPN issues, please.","Ensure you're using the latest VPN client and have a stable internet connection.","Connectivity","vpn, network, remote, connection"
"Can someone assist me regarding VPN issues?","Ensure you're using the latest VPN client and have a stable internet connection.","Connectivity","vpn, network, remote, connection"
"What should I do if VPN issues occurs?","Ensure you're using the latest VPN client and have a stable internet connection.","Connectivity","vpn, network, remote, connection"
"How do I resolve Wi-Fi problems?","Try restarting your router and computer. Check if other devices can connect.","Connectivity","wifi, network, internet, connection"
"I'm facing an issue with Wi-Fi problems.","Try restarting your router and computer. Check if other devices can connect.","Connectivity","wifi, network, internet, connection"
"Need help with Wi-Fi problems, please.","Try restarting your router and computer. Check if other devices can connect.","Connectivity","wifi, network, internet, connection"
"Can someone assist me regarding Wi-Fi problems?","Try restarting your router and computer. Check if other devices can connect.","Connectivity","wifi, network, internet, connection"
"What should I do if Wi-Fi problems occurs?","Try restarting your router and computer. Check if other devices can connect.","Connectivity","wifi, network, internet, connection"
"How do I resolve software installation?","Submit a request through the IT portal. Software requires approval.","Software","software, install, application, request"
"I'm facing an issue with software installation.","Submit a request through the IT portal. Software requires approval.","Software","software, install, application, request"
"Need help with software installation, please.","Submit a request through the IT portal. Software requires approval.","Software","software, install, application, request"
"Can someone assist me regarding software installation?","Submit a request through the IT portal. Software requires approval.","Software","software, install, application, request"
"What should I do if software installation occurs?","Submit a request through the IT portal. Software requires approval.","Software","software, install, application, request"
"How do I resolve hardware request?","For new hardware, get manager approval and submit a request via the portal.","Hardware","hardware, request, computer, monitor"
"I'm facing an issue with hardware request.","For new hardware, get manager approval and submit a request via the portal.","Hardware","hardware, request, computer, monitor"
"Need help with hardware request, please.","For new hardware, get manager approval and submit a request via the portal.","Hardware","hardware, request, computer, monitor"
"Can someone assist me regarding hardware request?","For new hardware, get manager approval and submit a request via the portal.","Hardware","hardware, request, computer, monitor"
"What should I do if hardware request occurs?","For new hardware, get manager approval and submit a request via the portal.","Hardware","hardware, request, computer, monitor"
"How do I resolve email issues?","Check your email client settings and ensure you have internet access.","Communication","email, outlook, mail, communication"
"I'm facing an issue with email issues.","Check your email client settings and ensure you have internet access.","Communication","email, outlook, mail, communication"
"Need help with email issues, please.","Check your email client settings and ensure you have internet access.","Communication","email, outlook, mail, communication"
"Can someone assist me regarding email issues?","Check your email client settings and ensure you have internet access.","Communication","email, outlook, mail, communication"
"What should I do if email issues occurs?","Check your email client settings and ensure you have internet access.","Communication","email, outlook, mail, communication"
"How do I resolve printer problems?","Ensure the printer is on, connected to the network, and has paper and toner.","Hardware","printer, printing, hardware, office"
"I'm facing an issue with printer problems.","Ensure the printer is on, connected to the network, and has paper and toner.","Hardware","printer, printing, hardware, office"
"Need help with printer problems, please.","Ensure the printer is on, connected to the network, and has paper and toner.","Hardware","printer, printing, hardware, office"
"Can someone assist me regarding printer problems?","Ensure the printer is on, connected to the network, and has paper and toner.","Hardware","printer, printing, hardware, office"
"What should I do if printer problems occurs?","Ensure the printer is on, connected to the network, and has paper and toner.","Hardware","printer, printing, hardware, office"
"How do I resolve slow computer?","Close unnecessary applications, restart your computer, and run a disk cleanup.","Performance","slow, performance, speed, computer"
"I'm facing an issue with slow computer.","Close unnecessary applications, restart your computer, and run a disk cleanup.","Performance","slow, performance, speed, computer"
"Need help with slow computer, please.","Close unnecessary applications, restart your computer, and run a disk cleanup.","Performance","slow, performance, speed, computer"
"Can someone assist me regarding slow computer?","Close unnecessary applications, restart your computer, and run a disk cleanup.","Performance","slow, performance, speed, computer"
"What should I do if slow computer occurs?","Close unnecessary applications, restart your computer, and run a disk cleanup.","Performance","slow, performance, speed, computer"
"How do I resolve security concern?","Report any security concerns immediately to the IT security team.","Security","security, phishing, virus, malware"
"I'm facing an issue with security concern.","Report any security concerns immediately to the IT security team.","Security","security, phishing, virus, malware"
"Need help with security concern, please.","Report any security concerns immediately to the IT security team.","Security","security, phishing, virus, malware"
"Can someone assist me regarding security concern?","Report any security concerns immediately to the IT security team.","Security","security, phishing, virus, malware"
"What should I do if security concern occurs?","Report any security concerns immediately to the IT security team.","Security","security, phishing, virus, malware"
"How do I find the company's data retention policy?","The data retention policy is available on the company's intranet portal under the 'Policies' section.","Policies","policy, data, retention"
"I need to get my computer's CMOS battery replaced","The CMOS battery maintains BIOS settings. We can replace it for you. Please bring your device to the IT helpdesk.","Hardware","cmos, battery, bios"
"How do I find the company's acceptable use policy?","The AUP is available on the company's intranet portal. All employees must read and acknowledge it.","Policies","aup, policy, acceptable use"
"I need to request a new software for project management","We have standard licenses for Jira and Asana. Please specify which one you need in your IT portal request.","Software","project management, jira, asana"
"My computer is not recognizing my Thunderbolt port","Thunderbolt ports are high-speed. Ensure you are using a certified Thunderbolt cable and device, not a standard USB-C cable.","Hardware","thunderbolt, port, connection"
"How do I find the company's incident response plan?","The incident response plan is a confidential document managed by the IT security team. Access is restricted.","Security","incident response, security"
"I need to get my computer's fan replaced","A loud or failing fan can cause overheating. Please bring your computer to the helpdesk for a replacement.","Hardware","fan, cooling, overheat"
"How do I find the company's BYOD policy?","The Bring Your Own Device policy is available on the intranet. It outlines the requirements for using personal devices for work.","Policies","byod, policy, personal device"
"I need to request a new software for graphic design","We have licenses for the Adobe Creative Cloud suite. Please specify which apps you need (e.g., Photoshop, Illustrator) in your request.","Software","adobe, photoshop, design"
"My computer is not recognizing my SD card reader","Ensure the SD card is inserted correctly. Try a different SD card to see if the card itself is the issue. The reader may be faulty.","Hardware","sd card, reader, storage"
"How do I find the company's password policy?","Our password policy requires a minimum of 12 characters, including uppercase, lowercase, numbers, and symbols. It's detailed on the intranet.","Security","password, policy, security"
"I need to get my computer's RAM upgraded","RAM upgrades can improve performance. Please submit a request with your manager's approval and your computer's model number.","Hardware","ram, memory, upgrade"
"How do I find the company's remote access policy?","The policy for accessing company resources remotely is on the intranet. It covers VPN usage and security requirements.","Policies","remote access, vpn, policy"
"I need to request a new software for video editing","We have licenses for Adobe Premiere Pro and Final Cut Pro. Please specify your requirement in the IT portal request.","Software","video editing, premiere, final cut"
"My computer is not recognizing my external hard drive","Ensure the drive is powered on and connected properly. Try a different USB port and cable. The drive may require its own power source.","Hardware","hard drive, usb, storage"
"How do I find the company's social media policy?","The company's policy on social media use is managed by the HR and Corporate Communications departments. Please check the intranet.","Policies","social media, policy"
"I need to get my computer's keyboard replaced","If your laptop keyboard is faulty, please bring the device to the helpdesk. For external keyboards, please submit a hardware request.","Hardware","keyboard, input, typing"
"How do I find the company's clean desk policy?","The clean desk policy is part of our security guidelines to protect sensitive information. It's available on the intranet.","Security","clean desk, policy, security"
"I need to request a new software for CRM","Our company standard for CRM is Salesforce. Please request access through the IT portal with your manager's approval.","Software","crm, salesforce, customer"
"My computer is not recognizing my webcam","Ensure the webcam is not covered. Check your privacy settings to make sure apps have permission to use the camera. Reinstalling drivers can also help.","Hardware","webcam, camera, video"
"How do I find the company's information classification policy?","The policy for classifying data (e.g., Public, Internal, Confidential) is a key part of our security strategy and is available on the intranet.","Security","data classification, policy"
"I need to get my computer's power supply unit (PSU) replaced","A failing PSU can cause random shutdowns. This is a desktop computer component. Please bring your tower to the helpdesk for service.","Hardware","psu, power supply, desktop"
"How do I find the company's disaster recovery plan?","The disaster recovery plan is a confidential document managed by the IT leadership team to ensure business continuity.","Policies","disaster recovery, business continuity"
"I need to request a new software for accounting","Our finance department uses QuickBooks and SAP. Please coordinate with your manager to determine which system you need access to.","Software","accounting, quickbooks, sap"
"My computer is not recognizing my microphone","Check if the microphone is muted. Ensure it's selected as the default input device in your sound settings. Test with another application.","Hardware","microphone, audio, sound"
"How do I find the company's vendor security assessment process?","The process for assessing the security of third-party vendors is managed by the IT security and procurement teams.","Security","vendor, third-party, security"
"I need to get my computer's motherboard replaced","A motherboard replacement is a major repair, essentially rebuilding the computer. Please bring your device to the helpdesk for a full diagnostic.","Hardware","motherboard, mainboard, repair"
"How do I find the company's software development lifecycle (SDLC) policy?","The SDLC policy is for our engineering teams and outlines the process for building and deploying secure software. It's on our developer portal.","Policies","sdlc, development, policy"
"I need to request a new software for data visualization","We have licenses for Tableau and Power BI. Please discuss with your team which tool is standard for your needs and submit a request.","Software","tableau, power bi, data"
"My computer is not recognizing my ethernet port","Ensure the cable is plugged in securely at both ends. Look for blinking lights on the port, which indicate a connection. The port or cable may be faulty.","Hardware","ethernet, network, lan"
"How do I find the company's encryption policy?","Our encryption policy mandates that all company laptops have full-disk encryption enabled and that sensitive data in transit is encrypted.","Security","encryption, policy, security"
"I need to get my computer's hard drive (HDD/SSD) replaced","If your hard drive is failing or you need more space, we can replace it. Please ensure you have a recent backup of your data before bringing it in.","Hardware","hdd, ssd, storage"
"How do I find the company's change management policy?","The IT change management policy ensures that all changes to production systems are properly tested and approved. It's managed by the IT operations team.","Policies","change management, itil"
"I need to request a new software for e-learning development","Our L&D team uses Articulate 360. Please coordinate with them before submitting a software request to IT.","Software","articulate, e-learning"
"My computer is not recognizing my second monitor","Ensure the monitor is powered on and the cable is connected securely. Press Windows Key + P to check your display projection settings.","Hardware","monitor, display, screen"
"How do I find the company's physical security policy?","The policy regarding office access, ID badges, and securing physical assets is managed by the Facilities and Security departments.","Security","physical security, office"
"I need to get my computer's screen replaced","A cracked or malfunctioning screen can be replaced. Please bring your laptop to the helpdesk for an assessment and repair.","Hardware","screen, display, repair"
"How do I find the company's mobile device management (MDM) policy?","The MDM policy outlines how we secure company data on mobile devices. Enrollment is required for accessing company email on personal phones.","Policies","mdm, mobile, security"
"I need to request a new software for legal research","Our legal team uses Westlaw and LexisNexis. Please get approval from the legal department before requesting access from IT.","Software","westlaw, lexisnexis, legal"
"My computer is not recognizing my docking station","Ensure the docking station has power and is connected to your laptop with the correct cable (often USB-C or Thunderbolt). Try reinstalling the dock's drivers.","Hardware","docking station, dock, peripherals"
"How do I find the company's insider threat program details?","Details of our insider threat program are confidential and managed by the IT security and HR departments.","Security","insider threat, security"
"I need to request a new software for statistical analysis","We support licenses for SPSS and RStudio. Please specify which one you need based on your project requirements.","Software","spss, rstudio, statistics"
"My computer is not recognizing my biometric scanner (fingerprint/face ID)","Biometric issues are often driver-related. Go to the Device Manager, find the biometric device, and try updating or reinstalling the driver.","Hardware","fingerprint, face id, biometric"
"How do I find the company's security awareness training materials?","All employees are required to complete security awareness training annually. The materials and courses are available on our learning management system (LMS).","Security","training, security awareness"
"I need to request a new software for CAD design","Our engineering teams use AutoCAD and SolidWorks. These are specialized licenses, so please ensure you have project approval.","Software","autocad, solidworks, cad"
"My computer is not recognizing my smart card reader","Ensure the smart card is inserted correctly. The reader's drivers may need to be reinstalled. Some readers are built into keyboards.","Hardware","smart card, security"
"How do I find the company's vulnerability management program details?","We regularly scan our systems for vulnerabilities. The specifics of the program, including tools and findings, are confidential to the IT security team.","Security","vulnerability, scanning"
"I need to request a new software for marketing automation","Our marketing team uses HubSpot and Marketo. Please coordinate with the marketing operations team to get access.","Software","hubspot, marketo, marketing"
"My computer is not recognizing my optical drive (CD/DVD)","Optical drives are becoming less common. Ensure the disc is clean and not scratched. The drive itself may have failed.","Hardware","cd, dvd, optical drive"
"How do I find the company's security audit and compliance reports?","Our compliance reports (e.g., SOC 2, ISO 27001) are confidential and shared with clients under NDA. Access is restricted.","Security","audit, compliance, soc 2"
"I need to request a new software for human resources management (HRM)","Our HR department uses Workday as the official system of record. Access requests must be initiated by HR.","Software","workday, hrm, hr"
"My computer is not recognizing my graphics card properly","This can happen after a driver update. Try rolling back to a previous driver version or doing a clean install of the latest stable driver from the manufacturer's website (NVIDIA/AMD).","Hardware","graphics card, gpu, nvidia, amd"
"How do I find the company's bug bounty program details?","We do not have a public bug bounty program. Security vulnerabilities should be reported directly to our IT security team.","Security","bug bounty, vulnerability"
"I need to request a new software for supply chain management","Our operations team uses SAP for supply chain management. Access to this system is highly restricted and requires senior management approval.","Software","sap, supply chain"
"My computer is not recognizing my network attached storage (NAS)","Ensure you are on the same network as the NAS. You may need to map it as a network drive using its IP address. Check your firewall settings.","Hardware","nas, storage, network"
"How do I find the company's security architecture documentation?","Our security architecture is confidential and access is limited to the IT security and architecture teams.","Security","architecture, security"
"I need to request a new software for alumni relations","This is a specialized software. Please check with the relevant department, such as HR or corporate communications, to see what systems they use.","Software","alumni"
"My computer is not recognizing my usb power delivery port","A USB-PD port is for high-speed charging. It should also support data. If it is not working, try a different cable and device. The port itself may be faulty.","Hardware","usb-pd"
"How do I find the company's penetration testing policy?","Our policy and schedule for conducting penetration tests against our own systems are confidential and managed by the IT security team.","Security","pen testing"
"I need to get my computer's vrm heatsink replaced","The VRM (Voltage Regulator Module) is part of the motherboard. Its heatsink is not a replaceable part. A failure here would likely require a motherboard replacement.","Hardware","motherboard"
"How do I find the company's red team exercise details?","Details of our internal ""red team"" hacking exercises are confidential and used to test our security defenses.","Security","red team"
"I need to request a new software for volunteer management","This is a specialized software. Please check with the relevant department, such as corporate social responsibility or HR, to see what systems they use.","Software","volunteer"
"My computer is not recognizing my usb alternate mode port","USB Alternate Mode allows a USB-C port to carry other signals like DisplayPort or HDMI. This requires a compatible device, cable, and port. Check your device's specifications to ensure compatibility.","Hardware","usb-alt-mode"