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united adamkarren zj76 how did you save the 200 on checked snowboard trying to check in this morning website wants 200 premgold
1
southwestair well my mom called earlier and you guys had her on hold for close to an hour
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usairways only the jfk baggage office is open to help rebook all of us on cancelled flightled flight 3121 to dca shameful
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usairways standby so far for two of us with snow storm hitting iowa tomorrow we could be stuck here for two days
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jetblue only middle seats sfo gt bos not fun she keeps getting 10 credits would much rather have a working tv
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united caught earlier flight to ord gate checked bag and youve lost it at ohare original flight lands in 20minutes frustrating
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americanair always love opening the upgrade email
2
southwestair cancelled flighting flights 45 minutes before takeoff amp sitting for 45 min on the runway of the rescheduled flight badservice
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virginamerica congrats you just got all my business from ewr to sfolax fuck you united fl1289 sfoewr was the clincher
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usairways you denied a mom her am flight because she needed her breast pumping parts on a full flight please fix this asap freeflight
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jetblue ready to go to disneyworld for the rundisney princesshalf httptcostqy9v8256
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americanair so break whatever you want take no responsibilitytoo bad for customer media filmcrew chicagotribune wsj nytimes cnn
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jetblue s free wifi on board is the best thing thats happened since sliced bread
2
virginamerica are the hours of operation for the club at sfo that are posted online current
1
southwestair been on hold 34 min so far trying to book seat for my infant price increased 42 in meantime what do i do
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united i am signed up for notifications this is the first trip i was not updated on not sure why this happened
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jetblue love it as always
2
virginamerica i am in seat 4c and i cannot even open my laptop and i paid extra for this seat
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americanairif i miss saying goodbye to my friend cause of your crappy service i swear you will never hear the end of itamericanairlines
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united appreciate it but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue
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we didnt need this rt jetblue our fleets on fleek httptcocpzb285o71
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usairways can you get me home to syracuse after 6 cancelled flightled flights one re routing three of us are sitting in charlotte
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jetblue yup he said there would be flight change fee but the plane should be here in 45 minutes apparently
1
usairways stuck in florida with no flights service sucks here nofood nodrinks nohelp
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americanair when will you be issuing a weather advisory for rdu the entire state of nc has shut down from the overnight winter storm
1
americanair nice 2 know i paid 4 a seat then you sold my seat now i bought a 3rd seat its a good scam but a scam all the same
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united what a pointless tweet at least americanair asked me to follow them to try and resolve
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americanair if sna curfew causes diversion do you provide transportation from lax on aa1237 now pilot not sure if we have time
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usairways seriously i should keep trying after seven hours that is your corporate policy usairwaysfail
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united is it on a flight now thanks for reply
1
united appreciate the early arrival of ua1002 but any chance ord will ever bring the bags out
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united thats what i have been told but refund doesnt really makeup for the inconvenience caused and the missed meeting does it
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jetblue i appreciate the speedy response but the longer you delay the more inconvenience you put on your customers please nix change fee
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americanair thanks
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southwestair not possible to carryon and put in a closetoverhead had success doing that with other airlines thanks
1
united each flight is worse than last flight attendants dont even know whether the plane is equipped with power outlets at the seats
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usairways 44 minutes on hold so far and still havent spoke to a human never using you again
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americanair amen
1
southwestair have you considered adding the well call you back when we have someone free feature to your support line
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usairways your saving grace was our flight attendant dallas who was amazing wish he would transfer to delta where i would see him again
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jetblue rt wmcactionnews5 new airline expected to make its way to mem httptcogbd5r1olsi
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jetblue i believe that the website said i could receive credit for upcoming flights since i cancelled flighted my last one is this true
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americanair my flight to dfw from lit on my way to pdx tomorrow was cancelled flighted can you help me
1
usairways awesome usair tysvm lt3
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united can you maybe have more than 1 person working customer service desk in houston airport line 3 rows deep 1 person working
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southwestair amazing cs today by sw thank you so very much this is the reason we fly you southwest
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united flight ua3364 been sitting on tarmac for 30 mins with no report as to whyany input
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americanair great flight experience again sfojfk dare i say it a consistent high quality on a legacy airline keep it up guys
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southwestair i paid for inflight wifi only for it not to work download speed was 021mbps amp i ended up watching the free tv instead
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jetblue why are we delayed flight 1601
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usairways dealing w fam emergency was told was rebooked this am to aa flight 4297 out of ord and now its not in system need help asap
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united will the kudos to capt herman be relayed to his chief pilot or should i be emailing someone
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united you are one great airline
2
united my luggage is set to go to dca however i am rerouted to dulles currently in nolo however bags are in houston can you fix this
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united thanks im booked just spent an extra 7 hrs in the ten w no explanation now flying middle seat to char instead of memphis
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americanair great thanks followed
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united in ethiopia adopting a child need flight home from add to grr late flight 227 or very early 228 need to change existing reservation
1
americanair unamerican airlines just lies and poor customer services
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southwestair had to let us off the plane bc the toilets done even work there goes my family vacay to playa del carmen mexico neveragain
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americanair i understand but why is this the only flight of the day not going out twice im now out of extra meds and diapers for baby
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united 877 from amsterdam to ewr 02272015 737300
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usairways did you know that suicide is the second leading cause of death among teens 1024
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americanair can you use the aa credit platinum select world mastercard for alaska flights or just american
1
united once again your lack of customer service astounds me you are the worst airline in the history of airlines train your staff
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southwestair employees spreading a bit of mardigras cheer at 730 this morning in atlanta nftyconvention httptcottbty89ilo
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southwestairs ceo kelly draws record crowd to bwiairport business partnership breakfast httptcocvba4olcbl httptcowta5px70a5
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americanair thats the number i called it wouldnt let me speak to an agent because of the issues with weather today
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southwestair lost bag on flight to vegas now to el paso going to dallas love gate attendant said see if can coordinate to get it to love
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thanks "usairways fispahani weather disruptions have caused some of our crew to run late flight were sorry for the delay to your flight"
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jetblue lol the fleet on fleek i see yall ballin new jets on deck
1
americanair theres an employee at gate 45 of jfk telling people their bag doesnt fit and needs to be checked when it clearly fits aa291
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southwestair pls help me get this resolved amp reimbursement made gracias rico pls send me private msg with phone number or email address
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southwestair thx for the note flight was cancelled flightled and today is all booked so had to go with another carrier
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united and i was denied an upgrade because of catering issues poorservice
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southwestair but to make us tru to find space in other flights this customer service is as bad as spiritairlines
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usairways americanair best u could doi might get my refund within 2 billing cycles months of u guys asking for another chance im done
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usairways i tried reaching out to you guys im running out time and patience i just want my flight to be honor and i want a confirmation
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united 5 hours 3 gates and 3 planes late flightr still not an update explanation or apology to be had worstairlineever unitedairlines
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united i got it at the gate thanks for checking
2
united time for a rantyou delayed my flight and still forgot my luggagethen delayed on the tarmac moments i love you united
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americanair its the abcs of pr let your customers have the most info possible might want to go brush up on the basics
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jetblue thanks so much cant wait to fly with you guys
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jetblue i do the best airline wifi ever thank you
2
southwestair great flight from phoenix to dallas tonightgreat service and on time makes timieyancey very happy httptcotkvcmhbpim
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americanair i was suppose to be in fl 4 hours ago and im not ive been waiting for hours this is just ridiculous
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united she has crossed 4 prior times with other carriers and no issue karen was rude untrained and unhelpful i also spoke
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americanair thank you its much appreciated we have been on the plane for 90 min now at the gate
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americanair retrain in customer service first make proper adjustments when cancelled flightling flights own up to your mistakes
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jetblue why does my tsapre work with every airline but you i pay good money for that spent 30 mins on phone to fix to zero success
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virginamerica is my new go to airline
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united morning 4603 has been delayed by 7 hours can you get me to newark for my 10am meeting
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usairways mad love httptco4ojrsdwpkk nyc
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united thank you for compensating us for our 4 lost bags we will fly with you again unitedairlines
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usairways i was told a return call by a human
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southwestair easy fix let the business select actually board 1st then board the preboards
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united i will be patient in my luxurious middle seat on my next delayed flight
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united unsmiling rep told us hotel shuttle comes like every 15 minutes breezy 30 min late flightr were taking a cab you going to reimburse
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southwestair how can i check to see if my flight to nyc is expected to be delayed or cancelled flightled for this tuesday
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usairways hii have a travel question could you please follow me so i can dm you
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americanair i have been trying to speak with an agent the whole day about my cancelled flightled flight what i can do
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