CocoRoF/hotel_review_data · Datasets at Hugging Face

user_review stringlengths 29 8.31k	user_rating stringclasses 5 values	response stringlengths 1 19.1k
Property was fantastic and the staff was very friendly. We had a really good and relaxing visit. The buffet breakfast while costly was amazing!! The pool area was inviting and for the most part quiet as no kids were around thankfully. Our waiter for breakfast was outstanding!!	5.0	No Exist
Very nice remodeled rooms. Great service throughout, especially breakfast servers. Just a bit noisy in the galleria area overnight - maybe rooms facing the back would have been better. Pool was also disappointing as it was smaller and very crowded.	4.0	No Exist
Excellent food from the restaurant. Magnificent drinks with an amazing display with the Old Smoky. Angela R was an amazing and attentive employee. She remembered us from the previous night and our drink of choice. Thank you for a great experience Angela!	5.0	No Exist
I love this property and will continue to come here often. The bar/restaurant team is amazing. I can’t say it enough. My friend’s bachelor party weekend was great, and the time we spent between events back at the hotel was exceptional because of the staff’s service and energy. I strongly recommend the hotel and people.	5.0	No Exist
Very comfortable business hotel. Check in quick, spacious room and thank goodness the air conditioning worked perfectly. There is a nice gym with an indoor/outdoor pool that was fun to relax in. The mall is across the street - it looked somewhat dauntingly big to me. But we walked to caracol for dinner- a Mexican seafood place that I highly recommend! Coffee place was nice in the morning but closed earlier than I expected. I would stay here again.	5.0	No Exist
I am a regular visitor of the lobby coffee shop (Starbucks) and I love that Silvia and Mimi always know my order and serve it with a smile. I’ve seen the line get super backed up but these ladies really hustle to get folks their Starbucks and on their way!	5.0	No Exist
Cecilia and Angela Are always my favorite people at the JW Marriott at the bar! They are two of the reasons I keep coming back there even though the wine is way over priced now, but not their fault.!! They have been there as long as I can remember, coming there and have been consistently fantastic. And gracious hostesses!!!	5.0	No Exist
Our server Mohammed is hands down one of the best servers I’ve ever experienced at the restaurant inside the hotel. We had been there for weeks last year in 2022 and we recently returned yesterday, he instantly remembered us and how we like our food and was very kind and diligent in bringing it out to us. He truly helps make the hotel special. The hotel staff is also very accommodating and thoughtful. They always provide the very best service and thoughtful	5.0	No Exist
I came in late off of a Sunday flight, hoping I could still get fed. All of my fears were in vain! Angela made me feel right at home. Custom order and late hour no problem. What a relief to find a hotel where they treat you like family. Home away from home!	5.0	No Exist
Beautiful hotel in a perfect location by Houston's Galleria. The staff was excellent and went above and beyond to make our stay memorable. Stray Horse, the hotel's restaurant had a great happy hour and truly delicious food.	5.0	No Exist
I can’t say enough about this property. Aaliyah made my check in super easy. The room is beautiful and the concierge lounge is great. All of the staff is friendly and helpful. I had every question. I asked answered quickly and efficiently. The best part is the galleria mall is across the street so there’s restaurants and cocktail places and shopping so it’s a great location. The restaurant in the hotel is also good.. Aaliyah made sure that I had an answer to every question. I asked quickly and efficiently. She made me feel like family when I checked in and that was awesome. She is an amazing employee. I can’t wait to come back here and stay again.	5.0	No Exist
I stayed at this hotel for 3 nights. Customer Service from the time of check in up until check out was phenomenal. Professionalism was at an all time high and much appreciated from the staff as every encounter I experienced was pleasant. The fact that a storm passed through Houston and knocked the power out of the hotel for a little over 10 hours, didn’t phase the employees at all. I appreciate and admire how each staff member went above and beyond to ensure every guests in the hotel was safe and accommodated to the fullest of their abilities due to the circumstances. I applaud the techniques utilize by employees at the hotel and how satisfied everyone were in a crisis. Although the the storm interrupted my plans during my stay in Houston, I didn’t feel disappointed or bothered…	5.0	No Exist
Stayed here 3 nights and the hotel is very nice. On the 2nd night lighting hit the transformer and the hotel lost power. Backup generator was a little help but not much. Two trips up and down 16 floors was a workout. Power came back on around 4pm on the 3rd day. Hotel went out of there way to compensate us for a bad experience. Would stay again if ever in Houston.	4.0	No Exist
I planned a 50 person business meeting at this hotel. Everything was just AWESOME! Special thanks to my hotel liaison Natalie! Without her this, event would not have been as successful as it was. Also, thanks to Maria, who managed food and beverage for our internal team meeting. She was epic and very kind with her support. Kudos to the audio visual team to pulling off this event so smoothly. I highly recommend you plan your next business meet at the JW Marriott Houston by the Galleria!	5.0	No Exist
What can i say!! This was an amazing stay for work! I went with my coworker who loves taylor swift and we happen to be in a layover during the same time she was in houston. We went to the bar to grab a drink and try to find tickets and Oriana helped us out. She gave us so much insight on what to do and how to be safe. I then remembered she was also the one checking us in. we chatted and figured out she does it all! works at the front desk, behind the bar, everywhere. a true superstar with an amazing smile that really set the tone high for other hotels. Hopefully we get to stay there again with work and see her in the future. Thank you Oriana!!!!	5.0	No Exist
Don was an excellent server at the Stray Horse downstairs off the lobby. He made our brunch experience the day after The Eras Tour a wonderful way to top off the trip. Highly recommend staying at the JW and visiting Don for brunch!	5.0	No Exist
Upon arriving I was greeted by friendly and helpful people at the registration desk. Don in the restaurant area was very polite and took good care of my dining wishes. The hotel is very clean and employees smiled and gave friendly greetings.	5.0	No Exist
I’ve been staying here regularly over the past two years. The familiar faces lead to a consistent guest experience. Renovations are complete and are well done - new exec lounge and rooms. If you have breakfast in the restaurant be sure to ask for Marta … She’s amazing!	5.0	No Exist
Excellent service as always at Stray Horse - Mohammed was a great help and accommodating with my special diet. Breakfast and dinner were both great quality. I stay here every time due to this very reason. It’s also close to the Galleria for access to other restaurants and shops	5.0	No Exist
Don is efficient & professional, handles orders promptly with a smile & good information about the menu. You can see him watching to be sure we & other clients are happy & have what we need. Definitely a pleasure to have him here & look forward to seeing him here when we return.	5.0	No Exist
Room nice. But the coffee Situation is unforgivable. No coffee in the room or lobby. Only option is the cafe. The line at 7 am was 20 minutes long. One gal working it, and working hard, with a smile. But I do not appreciate waiting 20 minutes for morning coffee. I expect far better from a JW	3.0	Dear Kelly, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality experience is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Food & Beverage leadership team to ensure the necessary guidelines are in place to avoid mentioned opportunity from occurring again. I hope you choose to stay with us again when your travels bring you back to the area.
I have been traveling to Houston for work, and have made the JW Galleria my home! Highlights have been the incredible staff: Martha, Graciela, and the host at the breakfast to name a few, and the gym - hard to find a hotel gym with a power rack! Have loved my stay here and would definitely recommend.	5.0	No Exist
After a very difficult start to our visit, we came to dinner at Stray Horse. We had a wonderful experience. Cecilia was helpful and warm and welcoming. She treated our grandsons with great kindness. When we told her that she redeemed our visit to the hotel, she contacted the hotel operations manager and alerted her to the fact that there were unhappy guests. The operations manager immediately appeared to learn what happened and what she could do to remedy the situation. We are very impressed by the initiative and the interest in fixing a bad situation shown by both hotel employees. We’re hopeful the rest of our visit continues to improve	5.0	No Exist
We used the the JW to host my companies Men’s Final Four VIP activations. We had the pleasure of working with Carlos and Olivia. The dynamic duo assisted with our daily meals setup and anything we needed in Liberty Hall. We were there over 5+ days. When Olivia and Carlos were on duty they were always so helpful!! I appreciate their hard work in making our stay great!	4.0	No Exist
Graciela gave great service during our stay! Also the front desk staff was very accommodating! This JW is in a great location, you can literally walk your way into some amazing food and drinks and spend a few dollars while you are at it!	5.0	No Exist
Wow! What an experience! Me and my family arrived at the restaurant located at the JW Marriot by the Galleria and everyone was extremely friendly and attentive. Herron was extremely nice and super friendly to us. Oriana was marvelous! She is an amazing host. As a mother myself sometimes is hard to go out with little children but she went above and beyond to entertained them. She was caring and attentive . She has such a carisma! My kids loved her! I would definitely recommend anyone to come and eat at the Stray Horse Rest. to enjoy an amazing night out. Michael was amazing to us as well. Everyone was extremely attentive to detail ensuring we had everything we needed in our table. Dinner was delicious! Starting with the crispy shrimp, the ceviche (best one I’ve ever…	5.0	No Exist
I stay here every time I come for business and everyone is so helpful and friendly. From the front desk, to the valets, to Graciela’s lovely smile when she is bringing, room service, you can tell the staff love their jobs!	5.0	No Exist
Cecilia, as always, was amazing. She is consistent, welcoming, friendly, and efficient. The staff at this hotel are always fantastic. The rooms & lobby always clean & comfy. Amy, in the lounge, was warm & welcoming. Unfortunately I missed Angela & ShawnLee this trip, but I’m hopeful future visits will be more fortuitous. I consider this my “home away from home” and that is unequivocally because of the people.	5.0	No Exist
Hotel is clean, newly remodeled. Plenty of staff and excellent service would highly reminded it for business or pleasure. Excellent bar and good food, close to everything. I have been coming here for about 6 years and it has been awhile and it only got bette.	5.0	No Exist
JW Marriott at the Galleria is an awesome place to stay while in Houston. It is closely located to everything where you can walk to. Came to Houston for the Final Four(Go Huskies !)and my stay was superb! Martha Q in the restaurant is oh so pleasant and helpful. She made sure our service was excellent daily and was very hospitable as well as the other staff. I must note: even if the staff was not waiting on our table staff were very hospitable. Christian also at the front desk was very friendly and helpful. Our room was very comfortable and large. Overall our stay was wonderful that’s why we always choose a Marriott property.	5.0	No Exist
Got drinks and the margarita pizza. Everything was great. Thanks Don for your great service and better mojito. We were there at lunch and got a spot at the bar. Greeted right away, drinks came out quick and so did the pizza.	5.0	No Exist
We spent 5 days at JW Mariott by the Galleria, the location is great, easy to get on highways and close to many places. Room is nice, but not quite as JW standard. Check in is fine, the only problem with the room key to access the parking garage it failed twice. The decor is nice, overall, the stay was nice. underground parking is easy, $29 per night not as bad as most the hotels in the area. Only complain is the Executive Lounge the food was same every day, there was not a lot of choice. quality is not good at all compared to many M clubs.	4.0	No Exist
We celebrated our 9th Anniversary and we had a wonderful time. The bed was made up with towels shaped into a heart and rose petals were spread out over the bed and the floor. Candy was by the tv and wine was brought to the room as well that made it even more special. We had excellent service, Gwen made sure we had everything we needed and our room was very clean. The entire floor smelled good and is very clean. We enjoyed our stay and will return😁!!!	5.0	No Exist
Martha Q was the best waitress. She went beyond the call of duty to make my day special. I asked for a Coke and Marriott only has Pepsi. She somehow found me a coke and made my day. It wasn’t so much about the coke but the fact she did this for me. Little acts of kindness go a long way. Thank you Martha Q for you act of kindness.	5.0	No Exist
The Stray horse customer service was the best! Mohammed offered excellent customer service. The hotel is beautiful, excellent and clean. The luxurious and comfort of the rooms is perfect for relaxing and the concierge is the absolute best.	5.0	No Exist
From check in to breakfast at the Stray House (Mohammed was our waiter), the team at the JW Galleria did everything to make our first trip to Texas memorable and welcoming! We were delayed getting in and checked in at midnight, and the overnight team was so welcoming and recommended breakfast to us. We’re so glad we checked it out! I had the buffet — the omelet bar was awesome! My wife had the breakfast tacos and those took the cake — the tortillas were so high quality, nothing like what we’ve had in the Midwest. We’ll definitely stay here again. What a great team!	5.0	No Exist
Pro-Herron is a spectacular waiter and completes the meal. Overworked and understaffed, yet a customer would never notice. Offers suggestions and remembers diet needs. Con- present front desk checkin staff in the evening arrival non-responsive until I had to ask for assistance	5.0	No Exist
Wow! What an incredible team and an awesome customer experience. From check in to check out, it was a brief but pleasant stay. The food and beverage team were attentive, helped me understand what fun things to do in the area, and they even helped me get a bit of juice in my phone before I headed out for the night. 100/10 would recommend.	5.0	No Exist
Excellent service by Oriana during dinner @ Stray Horse! Impressive attention to details, you feel like eating at home. She is the manager, but worked like anyone else in the team to make guests welcome. She took the time to suggest off-menu combinations of salads with proteins. I also noticed the great chemistry she had with her team of waiters and bartenders. 5 stars!!!	5.0	No Exist
The staff are so warm and welcoming. The rooms are spotless. The restaurant is wonderful. The menu choices are all first class. Martha, our daily server, could not have been nicer. She went out of her way to make sure we had everything we needed, and always did it with a smile.	5.0	No Exist
Love this hotel. All staff are great. Mohammed at breakfast makes guests feel at home. We stayed as a family but have been many times on business as well. Good location in Houston with access to Galleria locations	5.0	No Exist
I wish I could give a zero rating I was charged $53.00 For a long distance call from Houston to Mississippi because my phone died will not ever stay here again Staff was friendly.they should warn up when you pick up the phone & dial the number of how much it would be .	1.0	Dear Joey, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future. Sincerely, Noor Alibraheemi
The hotel has been kept up quite well, the room was relatively quiet, and the gym was very good. However, for the price, the room was no overly special and at the lower end of recent JW Marriott rooms I’ve stayed at while traveling or in comparison to rooms at some higher end Hilton properties. Staff was also very attentive.	4.0	No Exist
Room was immaculate and clean, bed comfortable. The service at the restaurant downstairs, Stray Horse for breakfast was amazing! Martha is so kind, welcoming and overly attentive making you feel truly at home. Highly recommend the food and thank you to Martha for another great experience.	5.0	No Exist
For 18 years this has been an excellent way to unplug and enjoy service at a refreshing level. I’ve remembered staff like Mohaurued in the hotel restaurant. His consistency to provide kindness and excellent expression of he work blows me away. Very rare and should be honored for this type of company loyalty.	5.0	No Exist
We come late to breakfast right when it closed but luckily the goat darcel was there and let us get the last of breakfast! he da goat for real. he’s the realest one up in houston. the pancakes were the best i had in a while and the orange juice got me turnt.	5.0	No Exist
Love the hotel, valet was always so helpful, really appreciated Allen he was very polite and ensure when I need my vehicle at anytime it would be down stairs waiting on me. 10/10 experience. Room service food and restaurant down stairs was good as well,	5.0	No Exist
The staff in the Executive lounge went out of their way, to ensure we had non-pork products for a satisfying breakfast. Especially Felipe, from the kitchen staff!! Great job to everyone who provided exceptional service during our stay.	5.0	No Exist
I have been her since Jan 27 and have experienced some lofty service levels. To say that people are doing their jobs seems trite and the individuals I am about to mention are truly best of breed. They have been attentive, caring and classy. I was expecting a time-sensitive package on a Saturday via UPS ad Tasha at the front desk not only took the responsibility for making sure I had access to the mail room but introduced me to the person who would ultimately keep me apprised and deliver. Joel in the mail room made sure I got the package. Together they made a difference. A few notable mentions at the front desk Allen, Cyndi, Tasha, Oriana and Juan M. The Valet service was also fantastic and a notable stand out was Allen (yes there are two of them). In the executive lounge, Delia…	5.0	No Exist
The staff at the JW Marriott in the Houston Galleria are so attentive and go above and beyond. Cecilia in the lounge bar is especially hospitable and provides excellent service. This has become my go to hotel for business and personal trips in Houston!	5.0	No Exist
Booked online; hotel was not busy. Arrived 3pm and was assigned room that did not match online description. Went back down to the front desk to a different clerk and was moved to a different room. New room also did not match description. Went back down to front desk and original clerk was clearly impatient and she asked "what do you want me to do, get the manager?" Decided to leave and go elsewhere. Fully refunded.	3.0	Dear W3770DVjw, Thank you for taking the time to let us know about your experience while staying with us. We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are presently in the process of updating our website’s information and apologize for not delivering the experience that you had expected when staying with us. The interaction that you mentioned having with our Front Desk associate is not to our standards and I apologize that it was on this note that your time with us ended. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the associates, and we have discussed our service standards and reviewed improvement opportunities in the service they provide. I would love to make this experience up to you, and should you choose to stay with us again, please contact me directly as I would be delighted to make your next stay with us an exceptional one. Please let me know if there is anything further you would like to share with us regarding your recent experience with us, we remain at your service. Sincerely, Nicole Emms Assistant Rooms Operations Manager JW Marriott Houston by the Galleria nicole.emms@marriott.com 713-961-1500
I spent a week in the JW Marriott in Galleria and overall it was a good experience but could be so much better. The positives were the friendly bar staff and great (but expensive) cocktails, the gym was very well equipped But on the negative side: check in was so unfriendly and no recognition that I am an elite member, the room was clean but rather basic. The executive lounge is really poor (closed on weekends and no alcohol included). Overall a 3.5 star but I was really generous a gave a 4 star rating. Come on Marriott raise the bar for a JW hotel!	4.0	No Exist
We visited from San Antonio. It’s a beautiful hotel with modern decor. The room was just the right size. It’s in a nice location. We were here for a few days. Great service from Don at the bar. We enjoyed our time here.	5.0	No Exist
The valet folks are great and Allen is the best. The updating is a real improvement. Gym, pretty good but the bikes could need some servicing. The front desk is always extremely friendly and helpful. The restaurant has been improved but it’s still just so so.	5.0	No Exist
Superb 2 night stay with excellent accommodations and service. Hats of to Angela at the bar. Delicious drinks especially the Smokey Old Fashion🙌👍. Front desk Christen took care of me when I called front desk leaving my glasses and he secured them for me. Cheers, Jack	5.0	No Exist
I chose this hotel for 1 night staying in my trip to Houston, but ended up extended my staying there 6 nights! The hospitality and kindness of the staff was beyond what can be explained through words! Olu and Tasha were AMAZING and both made my staying there so pleasant and memorable! I’ll definitely go back again the next time I go back to Houston!	5.0	No Exist
Post Ranch has been a bucket-list destination for me and my wife for many years. We finally treated ourselves to four days there. The setting, the rooms, the service, the food, the hot tub, are everything they say. We truly enjoyed ourselves. I've given four stars (instead of five) for two reasons. First, they allow smoking outside. Our neighbors lit up marijuana joint after joint for two days and we had to hide inside instead of enjoying worm afternoon breezes on our balcony. The website says that rooms are nonsmoking but that doesn't mean much if the smoke is blowing in from the balcony below. And second, the price. $100 an hour, base. Dinner is extra and with a glass of wine is $400 for two people. There is one (fabulous) choice: the tasting menu, which as wonderful as it is, is too much food. Granted, no one (including us) that stays here is on a budget; and also granted, the place was full to capacity midweek in October, but it's still a bit breathtaking.…	4.0	Dear JandFF, We are honored that you and your wife listed Post Ranch Inn as a must stay on your bucket-list. We are glad that we met your expectations. Very sorry to hear that your neighbor was smoking next door. We certainly would have asked our guest to discontinue smoking if we were informed. We are a non-smoking resort and we are unable to watch every guests as you are aware. Our talented culinary team and popular menus make us fully committed year round. We are glad that you were able to have a dining experience with us. Our warmest regards for your stay, Tim Lee General Manager Post Ranch Inn

Property was fantastic and the staff was very friendly. We had a really good and relaxing visit. The buffet breakfast while costly was amazing!! The pool area was inviting and for the most part quiet as no kids were around thankfully. Our waiter for breakfast was outstanding!!

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Very nice remodeled rooms. Great service throughout, especially breakfast servers. Just a bit noisy in the galleria area overnight - maybe rooms facing the back would have been better. Pool was also disappointing as it was smaller and very crowded.

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Excellent food from the restaurant. Magnificent drinks with an amazing display with the Old Smoky. Angela R was an amazing and attentive employee. She remembered us from the previous night and our drink of choice. Thank you for a great experience Angela!

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I love this property and will continue to come here often. The bar/restaurant team is amazing. I can’t say it enough. My friend’s bachelor party weekend was great, and the time we spent between events back at the hotel was exceptional because of the staff’s service and energy. I strongly recommend the hotel and people.

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Very comfortable business hotel. Check in quick, spacious room and thank goodness the air conditioning worked perfectly. There is a nice gym with an indoor/outdoor pool that was fun to relax in. The mall is across the street - it looked somewhat dauntingly big to me. But we walked to caracol for dinner- a Mexican seafood place that I highly recommend! Coffee place was nice in the morning but closed earlier than I expected. I would stay here again.

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I am a regular visitor of the lobby coffee shop (Starbucks) and I love that Silvia and Mimi always know my order and serve it with a smile. I’ve seen the line get super backed up but these ladies really hustle to get folks their Starbucks and on their way!

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Cecilia and Angela Are always my favorite people at the JW Marriott at the bar! They are two of the reasons I keep coming back there even though the wine is way over priced now, but not their fault.!! They have been there as long as I can remember, coming there and have been consistently fantastic. And gracious hostesses!!!

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Our server Mohammed is hands down one of the best servers I’ve ever experienced at the restaurant inside the hotel. We had been there for weeks last year in 2022 and we recently returned yesterday, he instantly remembered us and how we like our food and was very kind and diligent in bringing it out to us. He truly helps make the hotel special. The hotel staff is also very accommodating and thoughtful. They always provide the very best service and thoughtful

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I came in late off of a Sunday flight, hoping I could still get fed. All of my fears were in vain! Angela made me feel right at home. Custom order and late hour no problem. What a relief to find a hotel where they treat you like family. Home away from home!

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Beautiful hotel in a perfect location by Houston's Galleria. The staff was excellent and went above and beyond to make our stay memorable. Stray Horse, the hotel's restaurant had a great happy hour and truly delicious food.

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I can’t say enough about this property. Aaliyah made my check in super easy. The room is beautiful and the concierge lounge is great. All of the staff is friendly and helpful. I had every question. I asked answered quickly and efficiently. The best part is the galleria mall is across the street so there’s restaurants and cocktail places and shopping so it’s a great location. The restaurant in the hotel is also good.. Aaliyah made sure that I had an answer to every question. I asked quickly and efficiently. She made me feel like family when I checked in and that was awesome. She is an amazing employee. I can’t wait to come back here and stay again.

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I stayed at this hotel for 3 nights. Customer Service from the time of check in up until check out was phenomenal. Professionalism was at an all time high and much appreciated from the staff as every encounter I experienced was pleasant. The fact that a storm passed through Houston and knocked the power out of the hotel for a little over 10 hours, didn’t phase the employees at all. I appreciate and admire how each staff member went above and beyond to ensure every guests in the hotel was safe and accommodated to the fullest of their abilities due to the circumstances. I applaud the techniques utilize by employees at the hotel and how satisfied everyone were in a crisis. Although the the storm interrupted my plans during my stay in Houston, I didn’t feel disappointed or bothered…

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Stayed here 3 nights and the hotel is very nice. On the 2nd night lighting hit the transformer and the hotel lost power. Backup generator was a little help but not much. Two trips up and down 16 floors was a workout. Power came back on around 4pm on the 3rd day. Hotel went out of there way to compensate us for a bad experience. Would stay again if ever in Houston.

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I planned a 50 person business meeting at this hotel. Everything was just AWESOME! Special thanks to my hotel liaison Natalie! Without her this, event would not have been as successful as it was. Also, thanks to Maria, who managed food and beverage for our internal team meeting. She was epic and very kind with her support. Kudos to the audio visual team to pulling off this event so smoothly. I highly recommend you plan your next business meet at the JW Marriott Houston by the Galleria!

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What can i say!! This was an amazing stay for work! I went with my coworker who loves taylor swift and we happen to be in a layover during the same time she was in houston. We went to the bar to grab a drink and try to find tickets and Oriana helped us out. She gave us so much insight on what to do and how to be safe. I then remembered she was also the one checking us in. we chatted and figured out she does it all! works at the front desk, behind the bar, everywhere. a true superstar with an amazing smile that really set the tone high for other hotels. Hopefully we get to stay there again with work and see her in the future. Thank you Oriana!!!!

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Don was an excellent server at the Stray Horse downstairs off the lobby. He made our brunch experience the day after The Eras Tour a wonderful way to top off the trip. Highly recommend staying at the JW and visiting Don for brunch!

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Upon arriving I was greeted by friendly and helpful people at the registration desk. Don in the restaurant area was very polite and took good care of my dining wishes. The hotel is very clean and employees smiled and gave friendly greetings.

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I’ve been staying here regularly over the past two years. The familiar faces lead to a consistent guest experience. Renovations are complete and are well done - new exec lounge and rooms. If you have breakfast in the restaurant be sure to ask for Marta … She’s amazing!

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Excellent service as always at Stray Horse - Mohammed was a great help and accommodating with my special diet. Breakfast and dinner were both great quality. I stay here every time due to this very reason. It’s also close to the Galleria for access to other restaurants and shops

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Don is efficient & professional, handles orders promptly with a smile & good information about the menu. You can see him watching to be sure we & other clients are happy & have what we need. Definitely a pleasure to have him here & look forward to seeing him here when we return.

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Room nice. But the coffee Situation is unforgivable. No coffee in the room or lobby. Only option is the cafe. The line at 7 am was 20 minutes long. One gal working it, and working hard, with a smile. But I do not appreciate waiting 20 minutes for morning coffee. I expect far better from a JW

3.0

Dear Kelly, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality experience is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Food & Beverage leadership team to ensure the necessary guidelines are in place to avoid mentioned opportunity from occurring again. I hope you choose to stay with us again when your travels bring you back to the area.

I have been traveling to Houston for work, and have made the JW Galleria my home! Highlights have been the incredible staff: Martha, Graciela, and the host at the breakfast to name a few, and the gym - hard to find a hotel gym with a power rack! Have loved my stay here and would definitely recommend.

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After a very difficult start to our visit, we came to dinner at Stray Horse. We had a wonderful experience. Cecilia was helpful and warm and welcoming. She treated our grandsons with great kindness. When we told her that she redeemed our visit to the hotel, she contacted the hotel operations manager and alerted her to the fact that there were unhappy guests. The operations manager immediately appeared to learn what happened and what she could do to remedy the situation. We are very impressed by the initiative and the interest in fixing a bad situation shown by both hotel employees. We’re hopeful the rest of our visit continues to improve

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We used the the JW to host my companies Men’s Final Four VIP activations. We had the pleasure of working with Carlos and Olivia. The dynamic duo assisted with our daily meals setup and anything we needed in Liberty Hall. We were there over 5+ days. When Olivia and Carlos were on duty they were always so helpful!! I appreciate their hard work in making our stay great!

4.0

No Exist

Graciela gave great service during our stay! Also the front desk staff was very accommodating! This JW is in a great location, you can literally walk your way into some amazing food and drinks and spend a few dollars while you are at it!

5.0

No Exist

Wow! What an experience! Me and my family arrived at the restaurant located at the JW Marriot by the Galleria and everyone was extremely friendly and attentive. Herron was extremely nice and super friendly to us. Oriana was marvelous! She is an amazing host. As a mother myself sometimes is hard to go out with little children but she went above and beyond to entertained them. She was caring and attentive . She has such a carisma! My kids loved her! I would definitely recommend anyone to come and eat at the Stray Horse Rest. to enjoy an amazing night out. Michael was amazing to us as well. Everyone was extremely attentive to detail ensuring we had everything we needed in our table. Dinner was delicious! Starting with the crispy shrimp, the ceviche (best one I’ve ever…

5.0

No Exist

I stay here every time I come for business and everyone is so helpful and friendly. From the front desk, to the valets, to Graciela’s lovely smile when she is bringing, room service, you can tell the staff love their jobs!

5.0

No Exist

Cecilia, as always, was amazing. She is consistent, welcoming, friendly, and efficient. The staff at this hotel are always fantastic. The rooms & lobby always clean & comfy. Amy, in the lounge, was warm & welcoming. Unfortunately I missed Angela & ShawnLee this trip, but I’m hopeful future visits will be more fortuitous. I consider this my “home away from home” and that is unequivocally because of the people.

5.0

No Exist

Hotel is clean, newly remodeled. Plenty of staff and excellent service would highly reminded it for business or pleasure. Excellent bar and good food, close to everything. I have been coming here for about 6 years and it has been awhile and it only got bette.

5.0

No Exist

JW Marriott at the Galleria is an awesome place to stay while in Houston. It is closely located to everything where you can walk to. Came to Houston for the Final Four(Go Huskies !)and my stay was superb! Martha Q in the restaurant is oh so pleasant and helpful. She made sure our service was excellent daily and was very hospitable as well as the other staff. I must note: even if the staff was not waiting on our table staff were very hospitable. Christian also at the front desk was very friendly and helpful. Our room was very comfortable and large. Overall our stay was wonderful that’s why we always choose a Marriott property.

5.0

No Exist

Got drinks and the margarita pizza. Everything was great. Thanks Don for your great service and better mojito. We were there at lunch and got a spot at the bar. Greeted right away, drinks came out quick and so did the pizza.

5.0

No Exist

We spent 5 days at JW Mariott by the Galleria, the location is great, easy to get on highways and close to many places. Room is nice, but not quite as JW standard. Check in is fine, the only problem with the room key to access the parking garage it failed twice. The decor is nice, overall, the stay was nice. underground parking is easy, $29 per night not as bad as most the hotels in the area. Only complain is the Executive Lounge the food was same every day, there was not a lot of choice. quality is not good at all compared to many M clubs.

4.0

No Exist

We celebrated our 9th Anniversary and we had a wonderful time. The bed was made up with towels shaped into a heart and rose petals were spread out over the bed and the floor. Candy was by the tv and wine was brought to the room as well that made it even more special. We had excellent service, Gwen made sure we had everything we needed and our room was very clean. The entire floor smelled good and is very clean. We enjoyed our stay and will return😁!!!

5.0

No Exist

Martha Q was the best waitress. She went beyond the call of duty to make my day special. I asked for a Coke and Marriott only has Pepsi. She somehow found me a coke and made my day. It wasn’t so much about the coke but the fact she did this for me. Little acts of kindness go a long way. Thank you Martha Q for you act of kindness.

5.0

No Exist

The Stray horse customer service was the best! Mohammed offered excellent customer service. The hotel is beautiful, excellent and clean. The luxurious and comfort of the rooms is perfect for relaxing and the concierge is the absolute best.

5.0

No Exist

From check in to breakfast at the Stray House (Mohammed was our waiter), the team at the JW Galleria did everything to make our first trip to Texas memorable and welcoming! We were delayed getting in and checked in at midnight, and the overnight team was so welcoming and recommended breakfast to us. We’re so glad we checked it out! I had the buffet — the omelet bar was awesome! My wife had the breakfast tacos and those took the cake — the tortillas were so high quality, nothing like what we’ve had in the Midwest. We’ll definitely stay here again. What a great team!

5.0

No Exist

Pro-Herron is a spectacular waiter and completes the meal. Overworked and understaffed, yet a customer would never notice. Offers suggestions and remembers diet needs. Con- present front desk checkin staff in the evening arrival non-responsive until I had to ask for assistance

5.0

No Exist

Wow! What an incredible team and an awesome customer experience. From check in to check out, it was a brief but pleasant stay. The food and beverage team were attentive, helped me understand what fun things to do in the area, and they even helped me get a bit of juice in my phone before I headed out for the night. 100/10 would recommend.

5.0

No Exist

Excellent service by Oriana during dinner @ Stray Horse! Impressive attention to details, you feel like eating at home. She is the manager, but worked like anyone else in the team to make guests welcome. She took the time to suggest off-menu combinations of salads with proteins. I also noticed the great chemistry she had with her team of waiters and bartenders. 5 stars!!!

5.0

No Exist

The staff are so warm and welcoming. The rooms are spotless. The restaurant is wonderful. The menu choices are all first class. Martha, our daily server, could not have been nicer. She went out of her way to make sure we had everything we needed, and always did it with a smile.

5.0

No Exist

Love this hotel. All staff are great. Mohammed at breakfast makes guests feel at home. We stayed as a family but have been many times on business as well. Good location in Houston with access to Galleria locations

5.0

No Exist

I wish I could give a zero rating I was charged $53.00 For a long distance call from Houston to Mississippi because my phone died will not ever stay here again Staff was friendly.they should warn up when you pick up the phone & dial the number of how much it would be .

1.0

Dear Joey, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future. Sincerely, Noor Alibraheemi

The hotel has been kept up quite well, the room was relatively quiet, and the gym was very good. However, for the price, the room was no overly special and at the lower end of recent JW Marriott rooms I’ve stayed at while traveling or in comparison to rooms at some higher end Hilton properties. Staff was also very attentive.

4.0

No Exist

Room was immaculate and clean, bed comfortable. The service at the restaurant downstairs, Stray Horse for breakfast was amazing! Martha is so kind, welcoming and overly attentive making you feel truly at home. Highly recommend the food and thank you to Martha for another great experience.

5.0

No Exist

For 18 years this has been an excellent way to unplug and enjoy service at a refreshing level. I’ve remembered staff like Mohaurued in the hotel restaurant. His consistency to provide kindness and excellent expression of he work blows me away. Very rare and should be honored for this type of company loyalty.

5.0

No Exist

We come late to breakfast right when it closed but luckily the goat darcel was there and let us get the last of breakfast! he da goat for real. he’s the realest one up in houston. the pancakes were the best i had in a while and the orange juice got me turnt.

5.0

No Exist

Love the hotel, valet was always so helpful, really appreciated Allen he was very polite and ensure when I need my vehicle at anytime it would be down stairs waiting on me. 10/10 experience. Room service food and restaurant down stairs was good as well,

5.0

No Exist

The staff in the Executive lounge went out of their way, to ensure we had non-pork products for a satisfying breakfast. Especially Felipe, from the kitchen staff!! Great job to everyone who provided exceptional service during our stay.

5.0

No Exist

I have been her since Jan 27 and have experienced some lofty service levels. To say that people are doing their jobs seems trite and the individuals I am about to mention are truly best of breed. They have been attentive, caring and classy. I was expecting a time-sensitive package on a Saturday via UPS ad Tasha at the front desk not only took the responsibility for making sure I had access to the mail room but introduced me to the person who would ultimately keep me apprised and deliver. Joel in the mail room made sure I got the package. Together they made a difference. A few notable mentions at the front desk Allen, Cyndi, Tasha, Oriana and Juan M. The Valet service was also fantastic and a notable stand out was Allen (yes there are two of them). In the executive lounge, Delia…

5.0

No Exist

The staff at the JW Marriott in the Houston Galleria are so attentive and go above and beyond. Cecilia in the lounge bar is especially hospitable and provides excellent service. This has become my go to hotel for business and personal trips in Houston!

5.0

No Exist

Booked online; hotel was not busy. Arrived 3pm and was assigned room that did not match online description. Went back down to the front desk to a different clerk and was moved to a different room. New room also did not match description. Went back down to front desk and original clerk was clearly impatient and she asked "what do you want me to do, get the manager?" Decided to leave and go elsewhere. Fully refunded.

3.0

Dear W3770DVjw, Thank you for taking the time to let us know about your experience while staying with us. We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are presently in the process of updating our website’s information and apologize for not delivering the experience that you had expected when staying with us. The interaction that you mentioned having with our Front Desk associate is not to our standards and I apologize that it was on this note that your time with us ended. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the associates, and we have discussed our service standards and reviewed improvement opportunities in the service they provide. I would love to make this experience up to you, and should you choose to stay with us again, please contact me directly as I would be delighted to make your next stay with us an exceptional one. Please let me know if there is anything further you would like to share with us regarding your recent experience with us, we remain at your service. Sincerely, Nicole Emms Assistant Rooms Operations Manager JW Marriott Houston by the Galleria nicole.emms@marriott.com 713-961-1500

I spent a week in the JW Marriott in Galleria and overall it was a good experience but could be so much better. The positives were the friendly bar staff and great (but expensive) cocktails, the gym was very well equipped But on the negative side: check in was so unfriendly and no recognition that I am an elite member, the room was clean but rather basic. The executive lounge is really poor (closed on weekends and no alcohol included). Overall a 3.5 star but I was really generous a gave a 4 star rating. Come on Marriott raise the bar for a JW hotel!

4.0

No Exist

We visited from San Antonio. It’s a beautiful hotel with modern decor. The room was just the right size. It’s in a nice location. We were here for a few days. Great service from Don at the bar. We enjoyed our time here.

5.0

No Exist

The valet folks are great and Allen is the best. The updating is a real improvement. Gym, pretty good but the bikes could need some servicing. The front desk is always extremely friendly and helpful. The restaurant has been improved but it’s still just so so.

5.0

No Exist

Superb 2 night stay with excellent accommodations and service. Hats of to Angela at the bar. Delicious drinks especially the Smokey Old Fashion🙌👍. Front desk Christen took care of me when I called front desk leaving my glasses and he secured them for me. Cheers, Jack

5.0

No Exist

I chose this hotel for 1 night staying in my trip to Houston, but ended up extended my staying there 6 nights! The hospitality and kindness of the staff was beyond what can be explained through words! Olu and Tasha were AMAZING and both made my staying there so pleasant and memorable! I’ll definitely go back again the next time I go back to Houston!

5.0

No Exist

Post Ranch has been a bucket-list destination for me and my wife for many years. We finally treated ourselves to four days there. The setting, the rooms, the service, the food, the hot tub, are everything they say. We truly enjoyed ourselves. I've given four stars (instead of five) for two reasons. First, they allow smoking outside. Our neighbors lit up marijuana joint after joint for two days and we had to hide inside instead of enjoying worm afternoon breezes on our balcony. The website says that rooms are nonsmoking but that doesn't mean much if the smoke is blowing in from the balcony below. And second, the price. $100 an hour, base. Dinner is extra and with a glass of wine is $400 for two people. There is one (fabulous) choice: the tasting menu, which as wonderful as it is, is too much food. Granted, no one (including us) that stays here is on a budget; and also granted, the place was full to capacity midweek in October, but it's still a bit breathtaking.…

4.0

Dear JandFF, We are honored that you and your wife listed Post Ranch Inn as a must stay on your bucket-list. We are glad that we met your expectations. Very sorry to hear that your neighbor was smoking next door. We certainly would have asked our guest to discontinue smoking if we were informed. We are a non-smoking resort and we are unable to watch every guests as you are aware. Our talented culinary team and popular menus make us fully committed year round. We are glad that you were able to have a dining experience with us. Our warmest regards for your stay, Tim Lee General Manager Post Ranch Inn