Dataset Viewer
id
int64 | text
string | category
string | audio
audio | selected_sample
string | confidence
float64 | selection_reasoning
string |
|---|---|---|---|---|---|---|
122
|
I have a card ending 6104 on file for this attempt. Is that correct?
|
card_readback_last4
|
sage_turner
| 1
|
sage_turner is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is flawlessly natural, which is a non-negotiable requirement. Most importantly, it excels in empathy and warmth; the tone is gentle, understanding, and reassuring, which is essential for de-escalating stress and building trust during a sensitive financial conversation. While 'sky_walker' was also very professional and clear, it lacked this crucial layer of warmth and came across as slightly too neutral and cold. The other samples were disqualified due to poor prosody, audio artifacts, or an inappropriate tone for the use case. 'sage_turner' is the only sample that a stressed customer would likely feel comfortable and reassured by.
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|
15
|
Appreciate your time today. You’re speaking with Taylor at Monarch Auto Finance, this call may be recorded for quality. May I please speak with Quinn Kim?
|
greeting_id
|
sky_walker
| 1
|
Sky_walker is the standout choice and perfectly aligns with all the critical criteria for a collection agent. The prosody is flawless and natural, which is a non-negotiable requirement. Most importantly, it excels in the crucial areas of empathy and warmth; the calm, reassuring, and professional tone would be highly effective at building trust with a customer in a sensitive financial situation. The pace is ideal for clear phone communication. Other samples were disqualified due to poor prosody (sage_turner, taylor_smith, blake_evans), inappropriate pacing and tone (casey_brown, morgan_davis), or a tonal mismatch for the specific role (riley_wilson). Sky_walker is the only sample that projects competence, trustworthiness, and genuine understanding.
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|
158
|
Good morning. Taylor here with Horizon Motor Credit, this call may be recorded or monitored. Is this Parker Adams?
|
greeting_id
|
jordan_lee
| 1
|
Jordan Lee is the standout winner. While Riley Wilson was also a very strong candidate, Jordan Lee possesses an exceptional balance of warmth, empathy, and professionalism that is perfectly suited for this difficult use case. The prosody is flawlessly human, and the voice sounds genuinely reassuring and approachable without sacrificing an ounce of credibility. A customer receiving a call from this voice would be more likely to feel understood and willing to cooperate. It masterfully avoids sounding robotic, aggressive, or overly casual, hitting the exact right tone to build trust in a sensitive situation.
|
|
147
|
Would you like to enroll in AutoPay so your monthly payment of $1197.90 drafts automatically on the 1 of each month?
|
autopay_offer
|
drew_martin
| 1
|
Drew Martin is the only sample that perfectly meets all the critical criteria for a collection agent. Its prosody is natural and flawless, which is the primary requirement. More importantly, it excels where others fail by delivering the line with a genuine sense of warmth, empathy, and reassurance. The pace is calm and measured, which would help to de-escalate a potentially stressful conversation. While other voices like Casey Brown were technically proficient, they lacked this crucial emotional layer, sounding too cold and robotic. Drew Martin sounds trustworthy, professional, and understanding, making it the ideal choice to build rapport with customers in sensitive financial situations.
|
|
14
|
If you prefer, enter the digits on your keypad for security. I’ll confirm once I receive them on my end.
|
security_keyboard_entry
|
riley_wilson
| 0.95
|
riley_wilson is the only sample that successfully meets all the critical criteria for a collection agent. Its prosody is natural and human-like, passing the primary disqualification test. Most importantly, it strikes an expert balance between professional authority and genuine warmth. The tone is reassuring and clear, which would help to de-escalate a potentially tense conversation and build trust with the customer. All other samples failed on critical points: several were too fast and lacked empathy (`river_stone`, `morgan_davis`, `alex_jones`), one was too cold (`taylor_smith`), and two had disqualifyingly poor prosody (`jordan_lee`, `casey_brown0`). riley_wilson is the clear and only acceptable choice.
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|
39
|
Thanks for your patience, and I apologize for any frustration. I’ll pause and follow your lead from here.
|
deescalation_apology
|
charlie_mac
| 1
|
While 'jordan_lee' was a very strong and professionally balanced candidate, 'charlie_mac' was selected as the best choice due to its superior performance on the most critical criteria for this use case: Empathy and Reassurance. The voice has an exceptional, human-like warmth that makes the apology sound genuine and disarming. For a collection call, where the customer is likely stressed or defensive, this gentle and understanding tone is invaluable for building trust and de-escalating tension. It passes all technical requirements for prosody and clarity, but its ability to convey sincere empathy makes it the most effective tool for navigating sensitive financial discussions successfully. The other samples were either technically flawed (sky_walker, riley_wilson), too robotic (morgan_davis), or lacked sufficient warmth (sage_turner, drew_martin).
|
|
71
|
I appreciate your time. You can contact us at 877-555-1513 or log in to MyAccount for future payments and details.
|
wrap_up
|
sky_walker
| 1
|
sky_walker is the clear and superior choice for this role. It excels in the two most critical criteria: naturalness and empathy. The prosody is flawless, with a smooth, human-like flow that builds immediate trust. The tone is exceptionally warm, caring, and reassuring without sounding patronizing or unprofessional. This voice strikes the perfect balance required to handle sensitive collection calls effectively, encouraging cooperation by making the customer feel understood and supported. All other samples either had disqualifying prosody issues or lacked the essential warmth and empathy for this specific use case.
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|
4
|
Just to confirm, I have a card ending 2739 for this transaction. Shall I proceed with that card?
|
card_readback_last4
|
quinn_adams
| 1
|
Quinn_adams is the standout choice for a collection agent. Its primary strength is the perfect balance of calm professionalism and reassuring empathy. The voice is steady, clear, and has a deliberate pace that inspires trust and suggests competence. In a high-stress situation like a collection call, this calm and composed tone is far more effective at de-escalating and building rapport than a voice that is overly friendly or chipper. While 'sage_turner' was also excellent, its slightly brighter tone is better suited for general customer service. 'Quinn_adams' has the gravitas and reassuring quality essential for navigating sensitive financial matters with distressed customers.
|
|
211
|
Thanks for your time today. If you need anything else, you can reach us at 877-555-6486 or through the MyAccount portal.
|
wrap_up
|
sky_walker
| 1
|
Sky_walker is the clear and superior choice for this role. The prosody is exceptionally natural and smooth, which is a critical first-pass requirement. Most importantly, it excels in the key criteria of empathy and trustworthiness. The voice has a gentle, reassuring warmth that would help de-escalate a stressful situation, while maintaining a high degree of professionalism. It sounds understanding and patient, which is vital for building trust with a customer about a sensitive financial matter. The clarity and pacing are also perfectly suited for phone communication. None of the other samples managed to successfully combine naturalness, empathy, and professionalism to this degree.
|
|
47
|
Would a secure text link help? I can deliver it to the phone ending 7522 right away.
|
text_payment_link_offer
|
charlie_mac
| 1
|
charlie_mac is the only sample that meets all the critical criteria for a collection agent. Its prosody is natural and flawless, which is the primary requirement. Most importantly, it excels in the crucial areas of empathy and reassurance. The tone is warm, calm, and professional, inspiring confidence and trust. Unlike other samples that were too fast, too robotic, or emotionally inappropriate (overly cheerful), charlie_mac sounds like a real, understanding person who is there to help resolve a difficult situation. This voice would be highly effective at de-escalating tension and successfully navigating sensitive financial conversations.
|
|
53
|
Are you still with me? I can stay on the line while you find your card or open your banking app.
|
are_you_there_check
|
alex_jones
| 1
|
While 'quinn_adams' was a very strong and professional candidate, 'alex_jones' was selected as the best option due to its superior level of empathy and reassurance. The soft, gentle, and patient quality of the 'alex_jones' voice is exceptionally well-suited for the delicate nature of collection calls, where de-escalation and building trust with a stressed customer are paramount. It sounds less like a standard agent and more like a caring financial guide. All other samples were disqualified for critical prosody failures (jordan_lee, charlie_mac, casey_brown, sky_walker) or for lacking the necessary depth of empathy for this specific use case (river_stone).
|
|
3
|
I’m sorry for repeating myself earlier. I’ll wait quietly, and you can let me know when you’re ready to continue.
|
deescalation_apology
|
charlie_mac
| 1
|
charlie_mac is the standout choice because it masterfully meets all the critical criteria for a collections agent. The prosody is flawless and human-like, which is the primary requirement. Most importantly, it excels in the 'Empathy & Warmth' category; the tone is genuinely soft, apologetic, and reassuring, which is crucial for discussing sensitive financial matters and de-escalating tension. The voice inspires trust and confidence without being pushy or overly familiar. While sage_turner was also a strong contender with good warmth, charlie_mac's delivery has a slightly more nuanced and sincere quality that makes it uniquely suited for this challenging use case. Other samples were disqualified for critical failures in prosody (riley_wilson, jordan_lee) or for lacking the essential emotional connection and warmth required for the role (alex_jones, sky_walker).
|
|
94
|
To protect your information, you can key in the digits rather than reading them aloud. Shall we start with the routing number?
|
security_keyboard_entry
|
alex_jones
| 1
|
alex_jones was selected as the best voice for the collection agent role because it perfectly balances all the critical criteria. The prosody is exceptionally natural and human-like, which is a primary requirement. Most importantly, the voice excels in warmth, empathy, and reassurance. Its calm, lower-pitched, and steady tone would be highly effective at building trust and de-escalating tension with a customer in a difficult financial situation. It sounds like a patient, understanding professional, which is precisely the persona needed. While casey_brown was also a very strong candidate, alex_jones has a slight edge in its grounded, mature quality that inspires the most confidence.
|
|
20
|
I can process a debit card or checking account at this time. Which do you want to use?
|
payment_method_choice
|
avery_clark
| 0.95
|
Avery_clark was selected as the clear winner because it excels in all critical criteria, especially the most important ones for this use case. The prosody is natural and flawless, which is the baseline requirement. Crucially, it possesses a distinct warmth and empathy in its tone that the other technically proficient samples (Jordan, Alex) lack. This empathetic quality is essential for a collections agent to build trust and reassure stressed customers. The voice sounds professional, understanding, and clear, making it perfectly suited to navigate sensitive financial conversations effectively over the phone.
|
|
43
|
For security, please confirm your mailing address and the last four digits of your phone number.
|
address_verify
|
morgan_davis
| 1
|
Morgan_davis is the standout choice because it perfectly embodies the required balance for a collection agent. The prosody is completely natural and human-like, which is the most critical initial requirement. More importantly, it excels in the key criteria of empathy and warmth. The tone is calm, reassuring, and understanding without sacrificing professionalism or clarity. This voice would be effective at building trust and de-escalating tension during a sensitive financial discussion. In contrast, other technically good samples like 'taylor_smith' were too cold and formal, while other warm samples had minor but noticeable prosody issues.
|
|
40
|
AutoPay can draft your monthly amount of $1235.60 on the 15 each month. Should I set that up for you?
|
autopay_offer
|
alex_jones
| 0.95
|
Both `alex_jones` and `quinn_adams` were top-tier candidates with excellent, natural prosody. However, `alex_jones` was selected as the superior choice for the specific collection agent use case. Its delivery is exceptionally calm, patient, and grounded. This tone is crucial for de-escalating potentially tense conversations with stressed customers about overdue accounts. The voice inspires a high degree of trust and reassurance without being pushy. While `quinn_adams` is also excellent and warm, its slightly more upbeat 'customer service' tone is less suited for the delicate nature of collections than the patient, empathetic, and calming presence of `alex_jones`. All other samples were disqualified due to critical failures in prosody or a complete lack of necessary empathy.
|
|
216
|
I’m seeing a 2015 Volkswagen Tiguan on your account—does that look right?
|
vehicle_verify
|
kai_chen
| 0.95
|
Kai_chen was selected as the best option because it masterfully balances all the critical criteria for a collection agent. The prosody is flawless and natural. Most importantly, the voice projects a unique combination of warmth, calm authority, and trustworthiness. Its deliberate pace and slightly lower register are incredibly reassuring and would help to maintain control of a sensitive financial conversation while still making the customer feel understood and respected. While riley_wilson was also excellent and highly empathetic, kai_chen's tone has an added layer of professional gravitas that makes it slightly more effective for the dual goals of showing empathy and securing a payment arrangement.
|
|
156
|
If needed, I can review assistance programs with you now. Would that help?
|
hardship_options
|
jordan_lee
| 1
|
jordan_lee is the only sample that successfully meets all the critical criteria. The prosody is exceptionally natural and smooth, which is a primary requirement. Most importantly, it excels in the 'Empathy & Warmth' category, conveying a sense of genuine care and understanding without sounding patronizing. The tone is perfectly balanced—professional, reassuring, and trustworthy—making it ideal for navigating sensitive collection calls. Its clarity and calm pace would ensure the customer feels heard and not rushed. All other samples were disqualified due to severe prosody flaws or a complete lack of the necessary empathetic tone.
|
|
206
|
You don’t have to pay the full balance; even $1818.90 today could help. Would you like to do that now?
|
partial_payment
|
avery_clark
| 1
|
Avery Clark was selected as the best voice for the collection agent role because it masterfully balances all the critical criteria. The prosody is perfectly natural and smooth, which is the primary requirement. Most importantly, the voice projects a genuine sense of warmth and empathy without sounding unprofessional or overly familiar. The calm, deliberate pace is ideal for a sensitive financial discussion over the phone, ensuring clarity and giving the customer time to process the information. This voice inspires trust and sounds reassuring, which is crucial for de-escalating tension and successfully negotiating a payment. While Quinn Adams was also very good, Avery Clark's voice has a slightly more confident, professional quality that perfectly embodies the ideal 'helpful expert' persona for this role.
|
|
203
|
The payment posted successfully. Your confirmation is CN-T2IBNA4C. I’ll send it to your email too.
|
confirmation_success
|
avery_clark
| 1
|
Avery_clark was selected as the best option because it most effectively balances all the critical criteria for a collection agent. The voice is warm and empathetic without sounding overly emotional, and its calm, lower-pitched, and steady delivery projects a strong sense of trustworthiness and professionalism. This combination is ideal for reassuring a stressed customer while guiding them through a sensitive financial conversation. While blake_evans was also a strong contender due to its warmth, avery_clark's tone feels more authoritative and grounded, making it slightly more suitable for the specific context of collections where confidence and competence are key.
|
|
141
|
I’ll add a note that you plan to pay $709.84 using the app today. This note doesn’t schedule or process a payment.
|
note_disclaimer
|
alex_jones
| 1
|
alex_jones was selected because it is the only sample that masterfully combines flawless, natural prosody with the critical emotional qualities required for a collection agent. The voice is exceptionally warm, empathetic, and reassuring, which would be crucial for de-escalating tense situations with customers. Its calm pace and clear articulation inspire trust and confidence. While other voices like `morgan_davis` were technically proficient, they lacked this essential empathetic warmth, sounding too neutral or impersonal for sensitive financial discussions. `alex_jones` strikes the perfect balance between professionalism and human understanding.
|
|
23
|
I’ve documented that you intend to pay $689.49 on September 6, 2025. This note doesn’t move any funds automatically.
|
promise_to_pay_note
|
drew_martin
| 1
|
Drew Martin is the standout choice because it excels in the most critical criteria for this use case: empathy and reassurance. The prosody is natural and smooth, the pace is calm and deliberate, and the tone is exceptionally warm and understanding. In a stressful collections scenario, this voice is the most likely to build trust, de-escalate tension, and guide the customer to a positive resolution. While 'blake_evans' was a strong professional contender, 'drew_martin' offers a superior level of sympathy and gentleness that is essential for discussing sensitive financial matters effectively. The other samples were disqualified due to poor prosody, inappropriate aggressive tones, or a complete lack of empathy.
|
|
5
|
Please confirm consent to draft $1285.97 from your debit card or ACH from your bank on August 27, 2025 for Blue Ridge Motor Finance. May I have your yes?
|
consent_disclaimer
|
sage_turner
| 1
|
Sage Turner is the standout choice because it uniquely fulfills all the critical criteria for a collection agent. The prosody is flawlessly natural, and the pace and clarity are perfect for phone communication. Most importantly, it possesses a distinct warmth and a calm, reassuring tone that is essential for building trust and showing empathy during sensitive financial discussions. While other voices like Kai Chen were technically proficient, they lacked this crucial empathetic quality. Sage Turner sounds professional, understanding, and trustworthy, making it the most effective option to navigate difficult conversations with customers.
|
|
136
|
Even $96.79 today improves your standing. Would you like to submit that now?
|
partial_payment
|
drew_martin
| 1
|
drew_martin is the clear winner as it perfectly aligns with all the critical criteria for a collection agent. The prosody is natural and smooth. Most importantly, it excels in empathy and trustworthiness; the calm, measured, and reassuring tone would be highly effective in de-escalating tension and building rapport with a stressed customer. It sounds like a professional, understanding advisor. While riley_wilson was a strong candidate, drew_martin's slightly more serious and grounded tone is better suited for the sensitive nature of financial collections. The other samples were disqualified for being too cold (avery_clark), having poor prosody (sage_turner, casey_brown, alex_jones), or having an inappropriate tone (quinn_adams).
|
|
96
|
Our records show $612.15 is due. Are you able to submit that payment today?
|
past_due_and_ask
|
riley_wilson
| 1
|
While 'river_stone' and 'sky_walker' were both excellent, 'riley_wilson' is the standout choice for this specific use case. The critical factors for a collection agent are empathy and reassurance, and this voice excels in both. It has a uniquely gentle and understanding quality that would be highly effective at de-escalating tense situations and building trust with a stressed customer. The pace is calm and patient, and the tone perfectly balances professionalism with genuine-sounding sympathy. A customer would be most likely to feel understood and reassured by this voice, making it the most effective for navigating sensitive financial matters.
|
|
140
|
It’s August 12, 2025. I can submit now or post-date to July 19, 2025, whichever you prefer.
|
date_anchor
|
charlie_mac
| 1
|
charlie_mac was selected as the best option because it masterfully balances all the critical criteria for a collection agent. The voice is exceptionally natural and clear (Criterion 1 & 4), which is essential for phone-based communication. Most importantly, it exudes a high degree of warmth and empathy without sounding overly familiar or unprofessional (Criterion 2). This empathetic tone is crucial for reassuring a stressed customer and building the trust necessary to discuss sensitive financial matters (Criterion 3). Compared to the other samples, charlie_mac's tone is perfectly calibrated—it's reassuring and professional, not demanding or cold (Criterion 5). While morgan_davis was also very empathetic, charlie_mac had a slightly more grounded and professional feel, making it the ideal choice to guide the conversation towards a resolution while maintaining customer rapport.
|
|
214
|
I’ll add a note that you plan to pay $1230.29 using the app today. This note doesn’t schedule or process a payment.
|
note_disclaimer
|
taylor_smith
| 1
|
Taylor_smith is the standout choice and the only sample that fully meets all the critical criteria for a collection agent. The prosody is natural and flawless, which is a non-negotiable requirement. Most importantly, it excels in empathy and warmth, striking the perfect balance between being professional and reassuring without sounding pushy or robotic. The pace is calm and clear, ensuring a stressed customer can easily understand sensitive information. This voice would build trust and de-escalate tension, making it highly effective for the use case. Other samples were disqualified for severe prosody flaws (drew_martin, blake_evans, charlie_mac), inappropriate tone (river_stone), or being too fast and lacking empathy (alex_jones, avery_clark).
|
|
75
|
By saying yes, you authorize Monarch Auto Finance to debit $1836.04 from your debit card or ACH from your bank on August 29, 2025. Do you agree?
|
consent_disclaimer
|
sage_turner
| 1
|
Sage Turner is the standout choice because it perfectly embodies the required persona for a collection agent. The prosody is flawless, making the voice sound natural and human. Most importantly, it strikes an expert balance between professionalism and empathy. The tone is calm, warm, and reassuring without being pushy or overly familiar, which is critical for building trust in sensitive financial discussions. The pace is deliberate, ensuring important details are clear and understandable over the phone. While 'river_stone' was also a high-quality professional voice, 'sage_turner' possessed the crucial layer of warmth and understanding that makes it far more suitable for this specific use case. All other samples were disqualified due to poor prosody or an inappropriate tone.
|
|
93
|
This payment attempt did not complete. I can bring in a live agent to assist immediately.
|
payment_failed
|
sage_turner
| 1
|
sage_turner was selected as the best option because it masterfully balances all the critical criteria for a collection agent. The prosody is exceptionally natural and human-like, which is the most important technical requirement. Critically, it excels in conveying warmth and empathy without sacrificing professionalism. The tone is incredibly reassuring and approachable, which is vital for de-escalating tension and building trust with a customer in a stressful financial situation. While casey_brown was also a very strong, professional candidate, sage_turner's slightly warmer, more conversational delivery gives it the edge in making the AI agent sound genuinely understanding and helpful.
|
|
49
|
To proceed with payment, I can take a debit card or checking account. Which works best for you right now?
|
payment_method_choice
|
sky_walker
| 1
|
sky_walker is the clear winner as it perfectly balances all the critical criteria. The prosody is flawless, creating a natural, human-like flow. Most importantly, the voice has a distinct quality of warmth and empathy that is essential for a collection call, making it sound reassuring and trustworthy. The pace is calm and deliberate, ensuring clarity over the phone without sounding robotic. While charlie_mac had an excellent reassuring tone, its mispronunciation of 'proceed' is a critical technical failure that makes it unreliable. sky_walker delivers the ideal combination of professionalism, empathy, and technical perfection required for this sensitive use case.
|
|
63
|
Your payment has been approved. Your confirmation number is CN-VHAX0WC4. You’ll also receive a receipt by email shortly.
|
confirmation_success
|
casey_brown
| 1
|
The selection of 'casey_brown' was made after a careful evaluation against all criteria, with a strong focus on the specific needs of a collection agent. Several samples were disqualified immediately for poor prosody ('river_stone', 'sky_walker'). Others, while technically proficient, were rejected for having a cold, flat tone that completely lacked the required empathy for this role ('blake_evans', 'jordan_lee'). The final choice came down to 'quinn_adams' and 'casey_brown'. While 'quinn_adams' is an excellent, warm customer service voice, 'casey_brown' is superior for this specific use case. Its calm, measured pace and genuinely reassuring warmth strike the perfect balance between professionalism and empathy. This voice is the most likely to build trust and de-escalate a potentially stressful conversation with a customer about an overdue account.
|
|
152
|
Good evening. I'm Taylor, an AI assistant from Cedar Grove Lending, this call may be recorded or monitored. May I please speak with Bailey Price?
|
greeting_id
|
alex_jones
| 0.95
|
alex_jones is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is flawless and human-like. Most importantly, it excels in warmth and empathy, projecting a gentle, calming, and trustworthy tone that would be highly effective in de-escalating tense conversations with customers about overdue accounts. While kai_chen was also a strong candidate with good warmth and professionalism, alex_jones possesses a softer, more reassuring quality that is uniquely suited to handling sensitive financial matters with empathy. The other samples were disqualified due to poor, unnatural prosody or a lack of the essential empathetic tone.
|
|
217
|
I see a total due of $250.00 on your account. Would today work for making that payment?
|
past_due_and_ask
|
kai_chen
| 1
|
kai_chen is the standout winner for this specific use case. The prosody is flawless, which is the primary requirement. More importantly, it excels in the most critical criteria for a collection agent: empathy and reassurance. The voice has a gentle, calm, and warm quality that inspires trust without being overly familiar or casual. Its measured pace is perfect for conveying sensitive information clearly over the phone and helping to keep a customer calm. While morgan_davis was also a strong, natural-sounding candidate, kai_chen's slightly more measured and serene tone is better suited for the delicate task of collections, where de-escalation and reassurance are paramount. The other samples were disqualified due to significant, show-stopping prosody failures or a tone/pace that was inappropriate for the role.
|
|
204
|
To proceed with payment, I can take a debit card or bank account. Which works best for you right now?
|
payment_method_choice
|
sky_walker
| 1
|
Sky_walker is the standout choice because it perfectly meets all the critical evaluation criteria. Its prosody is flawlessly natural and human-like, which is the primary requirement. Most importantly, it excels in the key areas of empathy and warmth; the tone is patient, reassuring, and understanding, which is essential for building trust with a customer in a stressful financial situation. The pace is calm and the clarity is excellent. Unlike other samples that were either technically flawed (blake_evans), too fast (taylor_smith), or emotionally mismatched (morgan_davis), sky_walker strikes the ideal balance of professionalism and compassion required for a collection agent.
|
|
36
|
By saying yes, you authorize Summit Auto Credit to debit $1042.58 from your debit card or bank account on September 1, 2025. Do you agree?
|
consent_disclaimer
|
alex_jones
| 0.95
|
While 'charlie_mac' was also an excellent candidate with outstanding warmth, 'alex_jones' was selected as the best fit for the collection agent role. This voice strikes the perfect balance between empathy and professional authority. The tone is warm and reassuring, which is critical for de-escalating a potentially stressful call, but it also carries a natural gravity and confidence that inspires trust in financial matters. The pacing is deliberate and every word is crystal clear, ensuring the customer understands the important details. This combination of warmth and quiet competence makes 'alex_jones' the most effective choice for guiding a customer through a sensitive financial resolution. Other samples were disqualified due to unnatural prosody, robotic tones, or severe audio quality issues.
|
|
207
|
When you’re ready, tell me your routing number and then your checking account number so I can start the transfer.
|
bank_details_request
|
charlie_mac
| 1
|
charlie_mac is the best choice because it excels in all the critical criteria for a collection agent. Its prosody is smooth and natural, which is a non-negotiable requirement. Most importantly, it achieves the difficult balance of sounding professional and trustworthy while also conveying genuine warmth and empathy. The calm, reassuring tone would be highly effective in de-escalating tense conversations and building rapport with customers about sensitive financial matters. Unlike other samples that were either too cold (jordan_lee), too perky (morgan_davis), or had disqualifying prosody issues (river_stone, alex_jones, etc.), charlie_mac sounds like a capable and understanding human agent.
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|
212
|
Good afternoon. Taylor here with Riverbend Auto Finance, on a recorded and monitored line. Did I reach Hayden Bennett?
|
greeting_id
|
casey_brown
| 1
|
Casey Brown is the clear and superior choice for the collection agent role. The sample excels in every critical category. The prosody is flawless, sounding completely natural and human-like. Most importantly, it nails the required tone: a perfect blend of warmth, empathy, and professionalism. This voice is reassuring and trustworthy, which is essential for de-escalating a potentially tense conversation and encouraging a collaborative solution. Other samples were either technically flawed (River Stone, Avery Clark) or missed the crucial emotional tone, being too cold (Blake Evans, Morgan Davis), too cheerful (Taylor Smith), or too authoritative (Drew Martin). Casey Brown is the only voice that would make a customer feel understood and willing to engage in a sensitive financial discussion.
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|
7
|
I need your OK to debit $461.31 from your debit card or checking account on July 26, 2025 for Westlake Financial. Is that approved?
|
consent_disclaimer
|
alex_jones
| 1
|
alex_jones is the standout choice and perfectly aligns with all critical criteria for a collection agent. The prosody is flawless and human-like, which is the most crucial requirement. More importantly, it excels where others fail by conveying genuine warmth and empathy without sacrificing professionalism. The tone is reassuring and trustworthy, which would help in de-escalating a potentially tense call and building rapport with the customer. While 'charlie_mac' was a professional alternative, it lacked the essential empathetic quality. All other samples were disqualified due to significant, trust-destroying prosody issues.
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|
60
|
I have a card ending 4514 on file for this attempt. Is that correct?
|
card_readback_last4
|
casey_brown
| 1
|
Casey Brown is the standout choice and perfectly aligns with the requirements for a collection agent. Its primary strengths are its flawless, natural prosody and its exceptional tone, which masterfully balances professionalism with genuine-sounding empathy and warmth. This voice would be highly effective at building trust and reassuring a stressed customer, which is critical for navigating sensitive financial matters. Unlike other samples that were either technically flawed (morgan_davis, charlie_mac, river_stone) or tonally inappropriate (blake_evans was too cold, riley_wilson was too casual), Casey Brown sounds like a calm, understanding, and competent human agent.
|
|
112
|
Would a secure text link help? I can deliver it to the phone ending 6253 right away.
|
text_payment_link_offer
|
morgan_davis
| 1
|
Morgan_davis is the clear winner and an ideal fit for the collection agent role. It excels in the two most critical criteria: naturalness and empathy. The prosody is flawless, sounding completely human and smooth. The voice possesses a unique, genuine warmth and a calm, reassuring pace that would be highly effective in de-escalating tension and building trust with a customer in a sensitive financial situation. While 'riley_wilson' was a strong professional voice, 'morgan_davis' adds a crucial layer of gentle empathy that makes it far more suitable for navigating delicate conversations about overdue accounts. The other samples were disqualified due to poor prosody, technical flaws, or a complete lack of warmth.
|
|
19
|
I’ll note your promise to pay $576.82 on August 10, 2025. This is a record only and does not schedule a payment.
|
promise_to_pay_note
|
kai_chen
| 1
|
kai_chen is the only sample that meets all the critical criteria for a collection agent. Its prosody is exceptionally natural and smooth, which is a disqualifying factor for nearly all other samples. Critically, it excels in the most important areas: it conveys warmth and empathy without sounding overly familiar, and its calm, steady tone is reassuring and builds trust. The clarity and measured pace ensure that important details are easily understood over the phone. All other samples were disqualified due to severe prosody issues (robotic, rushed, unnatural cadence) that would immediately undermine customer trust and make the AI agent sound unprofessional and ineffective.
|
|
146
|
Good evening. I'm Taylor, an AI assistant from Monarch Auto Finance, on a recorded line. May I please speak with Casey Nguyen?
|
greeting_id
|
quinn_adams
| 1
|
quinn_adams is the standout choice because it is the only sample that successfully meets all critical criteria. The prosody is natural and human-like, which is the most important initial hurdle. It projects a perfect blend of professionalism and trustworthiness, which is essential for discussing sensitive financial matters. Crucially, it has an appropriate level of warmth and empathy; it sounds caring and reassuring without being overly emotional or casual. The clarity and pacing are ideal for phone communication. All other samples had disqualifying flaws, such as unnatural pacing (avery_clark), inappropriate cheerfulness (jordan_lee), robotic tone (sky_walker), aggressive delivery (kai_chen), or critical prosody glitches (sage_turner).
|
|
32
|
I’m seeing a debit card ending in 8341. Is that the card you’d like to use for today’s payment?
|
card_readback_last4
|
riley_wilson
| 1
|
Riley Wilson is the clear and only acceptable choice. The prosody is natural and smooth, which is the most critical requirement. It masterfully balances professionalism with a warm, empathetic tone that would be reassuring to a customer in a stressful situation. The pace is perfect for a phone call, and the numbers are read clearly as individual digits, which is essential for confirmation. All other samples had significant flaws: 'sage_turner', 'taylor_smith', and 'jordan_lee' had disqualifying prosody or number-reading errors, while 'casey_brown', 'sky_walker', and 'quinn_adams' were tonally inappropriate, lacking the genuine warmth and trustworthiness required for this sensitive use case.
|
|
69
|
Your account shows a past‑due balance of $1271.23. Are you able to make that payment today?
|
past_due_and_ask
|
avery_clark
| 1
|
Avery_clark is the ideal choice for a collection agent. The voice excels in all critical criteria, but particularly in striking the perfect balance between professionalism and empathy. Its calm, measured, and lower-pitched tone is exceptionally reassuring and inspires trust, which is paramount when discussing sensitive financial matters. Unlike other warm voices that could sound too casual (casey_brown) or have technical flaws, avery_clark projects a sense of serious, respectful authority. A customer hearing this voice would likely feel they are speaking with a competent professional who is there to help, not to judge or pressure them. The clarity and deliberate pace ensure the critical information is understood, making it the most effective and appropriate option for this challenging use case.
|
|
61
|
Appreciate your time today. You’re speaking with Taylor at Horizon Motor Credit, on a recorded and monitored line. May I please speak with Rowan Foster?
|
greeting_id
|
riley_wilson
| 1
|
While 'drew_martin' was a very strong and acceptable option, 'riley_wilson' is the superior choice for this specific use case. The primary goal is to balance professionalism with empathy in a potentially tense conversation. The calm, measured, and deeply reassuring tone of 'riley_wilson' is perfectly suited for this. It sounds exceptionally trustworthy and sympathetic without being unprofessional. This voice would be highly effective at building rapport and de-escalating tension with a stressed customer, which is critical for a successful collection call. The other samples were disqualified due to poor prosody, inappropriate tone (too cheerful or rushed), or a complete lack of warmth.
|
|
87
|
Credit cards aren’t supported for this loan, but I can help with a debit card or checking account today.
|
no_credit_card
|
charlie_mac
| 1
|
charlie_mac was selected because it perfectly balances all the critical criteria for a collection agent. The prosody is flawless and natural. Most importantly, the tone is the ideal blend of professionalism, reassurance, and empathy. The voice is calm and steady, which would help to de-escalate a stressed customer and build trust. It sounds like a competent professional who is there to help find a solution, not just demand payment. While casey_brown was also very good, its high degree of warmth bordered on overly familiar, whereas charlie_mac maintains a more appropriate professional-yet-caring distance. Other samples were either too cold (blake_evans), too upbeat (morgan_davis), or had disqualifying prosody issues (sky_walker).
|
|
201
|
Would you like to enroll in AutoPay so your monthly payment of $1791.09 drafts automatically on the 18 of each month?
|
autopay_offer
|
charlie_mac
| 1
|
charlie_mac is the standout winner because it perfectly aligns with all critical criteria for a collection agent. Its prosody is flawlessly natural and human-like, which is the most important initial hurdle. Critically, it excels in warmth and empathy; the tone is calm, understanding, and reassuring without being pushy or overly familiar. This voice inspires trust and would be highly effective at de-escalating a potentially tense conversation about overdue payments. Other candidates were either disqualified for poor prosody (riley_wilson, avery_clark, quinn_adams) or had an inappropriate tone—being either too cold (sky_walker) or too cheerful (taylor_smith).
|
|
143
|
Let’s do a quick verification—your mailing address and the last four of your phone, please.
|
address_verify
|
taylor_smith
| 1
|
Taylor_smith is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is flawlessly natural, which is the primary requirement. Most importantly, it excels in the 'Empathy & Warmth' category, conveying a sense of calm understanding and reassurance that would be highly effective in a sensitive financial conversation. Unlike other technically proficient samples like 'sky_walker' (which was too cold) or 'drew_martin' (which was inappropriately cheerful), 'taylor_smith' strikes the exact right tone. This voice would build trust and encourage cooperation, making it the most effective option for this specific use case. Several other samples were disqualified for unacceptable prosody issues.
|
|
66
|
Just to confirm, I have a card ending 7784 for this transaction. Shall I proceed with that card?
|
card_readback_last4
|
riley_wilson
| 1
|
Riley Wilson is the standout choice for the collection agent role. This voice perfectly balances all the critical criteria. The prosody is flawless and natural, which is the primary requirement. Most importantly, it excels in empathy and warmth; the tone is calm, gentle, and inherently reassuring without sounding patronizing or unprofessional. A customer in a stressful financial situation would be more likely to trust and engage with this voice. While 'quinn_adams' was also a very strong, professional option, 'riley_wilson' possesses a superior level of audible empathy, making it the most effective choice for de-escalating sensitive conversations and building rapport.
|
|
58
|
I’m seeing a debit card ending in 4992. Is that the card you’d like to use for today’s payment?
|
card_readback_last4
|
jordan_lee
| 1
|
jordan_lee is the ideal choice as it perfectly balances all the critical criteria. The prosody is flawless and human-like, which is the most important technical requirement. Crucially, it excels in the 'Empathy & Warmth' category, possessing a gentle, understanding, and reassuring tone that would be highly effective in de-escalating a potentially tense collection call. The voice is clear, trustworthy, and maintains professionalism while still being approachable. While quinn_adams was also a strong contender, jordan_lee's softer, more empathetic delivery is better suited for building trust with customers in sensitive financial situations.
|
|
34
|
I’m going to transfer you to a live representative who can assist further. Please stay on the line for a warm handoff.
|
transfer_live_agent
|
jordan_lee
| 1
|
jordan_lee is the standout choice because it is the only sample that masterfully combines flawless, natural prosody with a genuinely warm and empathetic tone. This balance is critical for a collection agent who must build trust and de-escalate sensitive situations. While other voices like 'alex_jones' and 'casey_brown' were professional and clear, they lacked the crucial element of warmth, sounding more like standard, neutral IVR systems. 'jordan_lee' sounds understanding, reassuring, and human, making a customer more likely to engage positively in a difficult conversation. All other candidates were disqualified due to poor prosody or an inappropriate tone.
|
|
30
|
Can you confirm the vehicle on your loan is a 2014 Subaru Impreza?
|
vehicle_verify
|
taylor_smith
| 1
|
Taylor_smith is the standout choice and the only sample that fully meets all critical criteria for a collection agent. The prosody is exceptionally natural and smooth, which is a non-negotiable requirement. Most importantly, it achieves the difficult balance of sounding warm, empathetic, and reassuring while maintaining a professional and trustworthy tone. The pace is calm and deliberate, allowing the customer to process the information without feeling rushed. Other samples failed due to critical flaws: several had disqualifying prosody issues (sage_turner, drew_martin), others were too robotic and cold (blake_evans, riley_wilson), one was far too fast (quinn_adams), and another was too cheerful and sing-songy for the context (avery_clark). Taylor_smith is the only voice that would inspire confidence and encourage a collaborative conversation with a customer about a sensitive financial matter.
|
|
83
|
You can pay using a debit card or ACH from your bank. Which option would you like to use today?
|
payment_method_choice
|
riley_wilson
| 1
|
Riley Wilson is the standout choice and the only sample that meets all the critical criteria for a collection agent. The prosody is perfectly natural and human-like, which is the most important technical hurdle. Critically, the voice's tone masterfully blends warmth and empathy with professionalism. It sounds reassuring and trustworthy, which would help to de-escalate a potentially stressful conversation and encourage customer cooperation. All other viable samples either lacked the necessary warmth (Sage Turner, Quinn Adams) or had an inappropriate tone (Kai Chen), while several were disqualified outright for severe prosodic failures.
|
|
41
|
AutoPay can draft your monthly amount of $616.49 on the 25 each month. Should I set that up for you?
|
autopay_offer
|
drew_martin
| 1
|
Drew_martin is the standout choice because it is the only sample that excels across all critical criteria, especially the most important ones for this use case. Its prosody is natural and human-like, with no awkward pauses or glitches. Critically, it projects a high degree of warmth and empathy, making it sound patient and understanding—essential qualities for de-escalating a tense collection call. The pace is calm and deliberate, ensuring clarity over the phone, and the tone strikes the perfect balance of professionalism and reassurance. A customer interacting with this voice would feel heard and respected, which is key to maintaining trust while discussing sensitive financial matters. The other viable candidates either had minor prosody issues (sky_walker) or lacked the necessary empathy (riley_wilson).
|
|
86
|
When you’re ready, please read the sixteen digits on the front of your debit card, and I’ll capture them securely.
|
card_details_request
|
quinn_adams
| 1
|
quinn_adams is the only sample that masterfully balances all the critical criteria. The prosody is exceptionally natural and human-like, which is the most important first step. Critically, the voice has a distinct warmth and gentleness that conveys empathy without sounding patronizing. The calm, unhurried pace is reassuring and helps build trust, which is essential when discussing sensitive financial matters. Other samples were either disqualified for poor prosody (sage_turner), had an inappropriate tone (jordan_lee), or lacked the necessary empathy, sounding either too cold (charlie_mac) or too generically cheerful (avery_clark, drew_martin). quinn_adams is the clear and superior choice for this role.
|
|
67
|
The payment posted successfully. Your confirmation is CN-64YGC8QU. I’ll send it to your email too.
|
confirmation_success
|
taylor_smith
| 1
|
Taylor_smith is the standout choice because it uniquely fulfills all the critical criteria for a collection agent. The prosody is exceptionally natural, making it sound human and trustworthy. Most importantly, it has a distinct warmth and empathetic quality without sacrificing professionalism. This balance is crucial for navigating sensitive financial conversations. The pacing is perfect—clear and reassuring, not rushed. While other voices were either too cold and robotic (casey_brown) or had unnatural prosody (sage_turner, drew_martin, quinn_adams), taylor_smith is the only sample that a customer would likely feel comfortable and reassured speaking with.
|
|
107
|
I’m ready to schedule $519.68 for September 7, 2025. May I have your authorization to post this payment?
|
schedule_payment
|
sage_turner
| 1
|
Sage Turner is the standout choice because it perfectly balances all the critical criteria for a collection agent. The prosody is natural and human-like, which is the baseline requirement. Most importantly, it excels in warmth and empathy, sounding genuinely understanding and reassuring without being unprofessional. This tone is crucial for de-escalating tense conversations and building the trust needed to discuss sensitive financial matters. While Blake Evans was also a strong contender in terms of clarity and professionalism, it lacked the critical empathetic quality that Sage Turner possesses. Other samples were disqualified due to poor prosody, inappropriate tone (too fast or too cheerful), or critical errors.
|
|
54
|
There may be relief options we can explore together. Would you like me to check eligibility with you?
|
hardship_options
|
quinn_adams
| 1
|
Several samples (`sage_turner`, `sky_walker`, `charlie_mac`, `alex_jones`) were immediately disqualified due to critical prosody failures, such as unnatural pauses, robotic cadence, and choppy flow. Of the remaining candidates, `river_stone` was good but its tone was slightly too fast and bright for the sensitive nature of a collection call. The final decision came down to `jordan_lee` and `quinn_adams`, both of which were excellent. `quinn_adams` was selected as the superior choice because its slightly slower, more deliberate pace and grounded, mature tone are exceptionally well-suited for this use case. This delivery is more likely to de-escalate a stressful situation, convey profound empathy, and build the trust necessary to discuss sensitive financial matters effectively.
|
|
116
|
For an ACH transfer, please share your routing number followed by the account number, and I’ll enter them securely.
|
bank_details_request
|
blake_evans
| 1
|
Blake_evans is the only sample that meets and exceeds all the critical criteria for this role. Its prosody is flawlessly natural, which is a non-negotiable requirement. Most importantly, it masterfully balances professionalism with a genuine-sounding warmth and empathy, making it ideal for navigating sensitive collection calls. The voice is clear, reassuring, and trustworthy, which is essential for gaining customer confidence. All other samples were disqualified due to significant, distracting flaws in prosody and naturalness, rendering them completely unsuitable for this use case.
|
|
222
|
It’s August 12, 2025. I can submit now or post-date to September 10, 2025, whichever you prefer.
|
date_anchor
|
quinn_adams
| 1
|
Quinn Adams is the standout choice because it perfectly balances all the critical criteria for a collection agent. The prosody is flawless and human-like, which is the essential first requirement. Most importantly, it excels where others fail: it projects genuine warmth, empathy, and reassurance without sounding unprofessional or overly familiar. The calm, measured pace is ideal for a sensitive phone call, allowing the customer to process information without feeling rushed. While 'avery_clark' was technically proficient, it lacked the necessary empathy. Other candidates were disqualified due to poor, robotic prosody. 'quinn_adams' is the only sample that sounds both trustworthy and genuinely caring, making it the most effective for de-escalating a stressful situation and building rapport.
|
|
6
|
For your debit card, please provide the sixteen digits, the expiration date, and the three-digit security code when ready.
|
card_details_request
|
sky_walker
| 1
|
Sky_walker is the clear winner as it perfectly aligns with the critical requirements for a collection agent. The prosody is flawlessly natural. Most importantly, the tone strikes an ideal balance of professionalism and empathy. It is calm, reassuring, and warm without being overly familiar or cheerful. The deliberate pace and gentle inflection would help de-escalate a tense conversation and build trust with a customer discussing sensitive financial matters. While other voices like alex_jones and riley_wilson were technically good, sky_walker's tone is uniquely suited to conveying the necessary patience and understanding for this specific, challenging use case.
|
|
154
|
I'm calling because your auto loan is past due with a balance of $619.34. Could you take care of that today?
|
past_due_and_ask
|
alex_jones
| 1
|
alex_jones is the standout choice because it masterfully balances all the critical criteria for a collection agent. The prosody is flawlessly natural, which is a non-negotiable requirement. Most importantly, it conveys warmth and empathy without sounding overly emotional or unprofessional. The tone is reassuring and trustworthy, which is essential for discussing sensitive financial matters. The pace and clarity are perfect for phone communication, ensuring the customer can easily understand important details. Other samples were either technically flawed (morgan_davis, casey_brown), lacked the necessary empathy (quinn_adams, riley_wilson), had an inappropriate tone (blake_evans), or had potential usability issues due to pacing (river_stone). alex_jones is the only sample that would be effective and reliable in this role.
|
|
110
|
If you prefer, I can text a secure payment link to the phone ending in 2097. Would you like me to send that now?
|
text_payment_link_offer
|
river_stone
| 1
|
river_stone is the standout choice because it masterfully balances all the critical criteria for a collection agent. Its prosody is flawless and natural. Most importantly, it projects a strong sense of calm empathy and warmth without sacrificing professionalism. This combination is crucial for building trust and reassuring a customer in a stressful financial situation. While `sage_turner` was also warm, it leaned slightly too casual. `charlie_mac` was professional but lacked the necessary empathetic tone. `river_stone` hits the perfect sweet spot, making it the most effective and appropriate voice for this sensitive use case. The remaining samples were disqualified due to severe prosody issues or a complete lack of empathy.
|
|
74
|
If you prefer, I can text a secure payment link to the phone ending in 9369. Would you like me to send that now?
|
text_payment_link_offer
|
river_stone
| 1
|
river_stone is the standout choice and the only sample that fully meets all the critical criteria for a collection agent. Its prosody is natural and smooth, which is a minimum requirement. Most importantly, it excels in warmth, empathy, and reassurance. The voice is calm, professional, and trustworthy, making it ideal for navigating sensitive financial discussions without causing additional stress for the customer. All other samples were disqualified due to either severe prosody issues (charlie_mac, kai_chen, riley_wilson) or a completely inappropriate tone for the use case (sage_turner's coldness, avery_clark's rushed delivery, casey_brown's over-casualness). river_stone is not just the best of a bad lot; it is a genuinely excellent fit for the role.
|
|
150
|
By saying yes, you authorize Granite Peak Auto Finance to debit $1782.42 from your debit card or checking account on July 26, 2025. Do you agree?
|
consent_disclaimer
|
sage_turner
| 1
|
sage_turner is the standout choice and the only sample that fully meets all critical criteria for a collection agent. The prosody is flawless, sounding completely natural and human-like. Most importantly, it excels in warmth and empathy, projecting a calm, reassuring, and trustworthy tone that is essential for discussing sensitive financial matters. The clarity is perfect for phone communication, and the pace allows the customer to easily process the important details. This voice would be highly effective at building rapport and navigating difficult conversations with professionalism and understanding, which is precisely what this role requires.
|
|
202
|
I’ll record a promise to pay $878.84 on November 16, 2025. It’s just a note, not a scheduled draft.
|
promise_to_pay_note
|
charlie_mac
| 1
|
charlie_mac is the standout winner because it excels in the most critical criteria for a collection agent: empathy and trustworthiness. While other samples like blake_evans and alex_jones were also very good with natural prosody and warmth, charlie_mac's delivery has an exceptional level of genuine-sounding empathy and reassurance. The calm, gentle, and understanding tone would be incredibly effective at building rapport and de-escalating tension during a sensitive financial discussion. The prosody is flawless, and the clarity is perfect for phone communication. This voice is the most likely to achieve a positive outcome in a difficult customer interaction.
|
|
76
|
Good morning. You’re speaking with Taylor at Blue Ridge Motor Finance, on a recorded and monitored line. Am I speaking with Morgan Carter?
|
greeting_id
|
sky_walker
| 1
|
sky_walker is the only sample that successfully meets all the critical criteria for a collection agent. Its prosody is exceptionally natural and smooth, which is a primary requirement. Most importantly, it projects a tone of calm professionalism blended with genuine warmth and empathy, making it reassuring and trustworthy. The pace is measured and clear, perfect for phone-based communication. Other candidates were disqualified for severe prosody issues (blake_evans, avery_clark, charlie_mac) or for having an inappropriate tone that was either too cold (river_stone) or too fast and cheerful (riley_wilson, morgan_davis), which would undermine the agent's effectiveness in a sensitive collections scenario.
|
|
21
|
I see a total due of $948.37 on your account. Would today work for making that payment?
|
past_due_and_ask
|
sage_turner
| 0.95
|
Sage_turner was selected as the best voice for the collection agent role because it masterfully balances all the critical criteria. The prosody is flawless and human-like, which is the most important technical requirement. Critically, the voice projects significant warmth and empathy, making it sound understanding and reassuring to a customer in a stressful financial situation. It strikes the perfect tone – professional and clear, yet approachable and non-threatening. This voice would build trust and de-escalate tension, making a difficult conversation more productive. While casey_brown was also excellent and highly empathetic, sage_turner had a slight edge in projecting a calm confidence that is essential for guiding the conversation towards a resolution. All other samples were disqualified due to poor prosody, inappropriate tone (either too cold or too chipper), or a lack of empathy.
|
|
42
|
I’ll connect you now with a colleague who can finalize this for you. One moment please.
|
transfer_live_agent
|
charlie_mac
| 1
|
charlie_mac is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is flawlessly natural, which is a non-negotiable requirement. Most importantly, it excels in warmth and empathy; the tone is calm, reassuring, and understanding, which is essential for de-escalating tense financial conversations and building trust. It sounds professional and capable without being cold or robotic. The other samples were disqualified due to severe prosody flaws (kai_chen, blake_evans, avery_clark, sage_turner) or a lack of the specific empathetic tone required for this sensitive use case (riley_wilson, casey_brown).
|
|
50
|
I see a total due of $1242.59 on your account. Would today work for making that payment?
|
past_due_and_ask
|
quinn_adams
| 1
|
quinn_adams was selected as the best voice for the collection agent role because it masterfully meets all the critical criteria. The prosody is flawlessly natural, which is a non-negotiable requirement. Most importantly, the voice embodies the perfect balance of empathy and professionalism. It is warm and reassuring, which would help de-escalate a potentially stressful conversation, yet it maintains a calm authority that inspires trust and confidence. The clarity and pacing are ideal for phone communication, ensuring the customer can easily understand sensitive financial details. While drew_martin was also excellent and highly empathetic, quinn_adams has a slightly more grounded and mature tone that projects a higher degree of competence, which is crucial for a customer to feel they are in capable hands. The other samples were disqualified due to poor prosody, lack of warmth, or an inappropriate tone for the specific use case.
|
|
200
|
Hello. You’re speaking with Taylor at Riverbend Auto Finance, this call may be recorded for quality. Is this Logan Parker?
|
greeting_id
|
charlie_mac
| 1
|
charlie_mac is the clear winner because it perfectly aligns with the most critical requirements for a collection agent: naturalness and empathy. The prosody is flawless and sounds entirely human. Most importantly, the voice has a genuine warmth and a calm, reassuring pace that would be highly effective in de-escalating a stressful financial conversation. While 'sky_walker' was a strong professional-sounding option, 'charlie_mac' possesses a superior level of empathy and trustworthiness, making it the ideal choice to build rapport and handle sensitive matters effectively.
|
|
78
|
I can set up a single payment of $462.89 dated October 6, 2025. Please confirm that you approve this transaction.
|
schedule_payment
|
casey_brown
| 1
|
casey_brown is the best choice because it masterfully balances all the critical criteria for a collection agent. The prosody is flawless and natural. Most importantly, the voice has a distinct warmth and an approachable, reassuring quality without sounding unprofessional or overly familiar. The clarity is exceptional, and the pace is deliberate and easy to understand, which is vital for communicating important financial details over the phone. Compared to the other strong candidate, quinn_adams, casey_brown's slightly friendlier tone is more likely to build trust and de-escalate stress with a customer in a difficult situation.
|
|
109
|
I need your OK to debit $254.51 from your debit card or bank account on August 12, 2025 for Horizon Motor Credit. Is that approved?
|
consent_disclaimer
|
river_stone
| 1
|
river_stone is the standout choice and the only sample that fully meets all critical criteria for a collection agent. Its prosody is natural and smooth, which is a non-negotiable requirement. Most importantly, it excels in the crucial areas of empathy and tone. The voice is warm and reassuring without being overly familiar or cheerful, striking the perfect balance for discussing sensitive financial matters. A customer would likely feel they are speaking with a calm, understanding professional, which is essential for de-escalating stress and achieving a positive outcome. Other samples were disqualified for either severe prosody/pacing issues (drew_martin, casey_brown, avery_clark, sage_turner, jordan_lee) or a tonal mismatch for the specific collections use case (morgan_davis).
|
|
64
|
We can accept a smaller amount today, such as $1592.22. Would that work better for you?
|
partial_payment
|
charlie_mac
| 1
|
charlie_mac is the standout choice for a collection agent role. While blake_evans was also excellent and highly professional, charlie_mac possesses a superior level of warmth and gentle empathy that is critical for this specific use case. The tone is exceptionally reassuring and non-judgmental, which would be highly effective in disarming a stressed or defensive customer. The voice builds trust and encourages cooperation by sounding genuinely caring and understanding. The prosody is flawless, the pace is calm and measured, and all details are crystal clear, making it the perfect blend of empathy and professional competence required for sensitive financial conversations.
|
|
9
|
We offer an online portal called MyAccount to manage payments and view history. Should I send a signup link to your email?
|
myaccount_portal
|
drew_martin
| 0.95
|
drew_martin was selected as the best voice for the collection agent role because it masterfully balances all the critical criteria. The prosody is flawless, making it sound completely natural and human. Most importantly, it achieves the difficult balance of sounding warm and empathetic while maintaining a professional and trustworthy tone. This voice would be highly effective at reassuring a stressed customer and building the rapport necessary to discuss sensitive financial matters, without sounding either pushy or like a pushover. Its clarity and perfect pacing are ideal for phone communication. While alex_jones was also excellent on empathy, drew_martin's slightly more professional edge makes it more versatile for the entire lifecycle of a collection call.
|
|
103
|
I can set up a single payment of $572.65 dated September 7, 2025. Please confirm that you approve this transaction.
|
schedule_payment
|
morgan_davis
| 1
|
morgan_davis is the clear winner as it perfectly aligns with all the critical criteria for a collection agent. The prosody is exceptionally natural and smooth, which is the most important baseline requirement. Crucially, the voice projects a calm, professional warmth that fosters trust and empathy without being overly familiar or emotional. This balance is key for reassuring a customer in a stressful financial situation. The pace is perfect for phone communication, and the tone is authoritative yet understanding. While 'alex_jones' was technically proficient, it was too cheerful, and 'jordan_lee' was too casual. The other samples were disqualified due to severe, unnatural prosody issues.
|
|
31
|
To set up the bank draft, I’ll need your nine-digit routing number and your account number from the bottom of your check.
|
bank_details_request
|
kai_chen
| 1
|
kai_chen is the only sample that meets all the critical criteria for a collection agent role. Its prosody is exceptionally natural and smooth, which is a disqualifying factor for all other samples. It masterfully balances professionalism with warmth and empathy, creating a tone that is reassuring and trustworthy. The clarity and measured pace are perfect for discussing sensitive financial information over the phone. This voice would be highly effective at building rapport and navigating difficult conversations with customers, making it the clear and superior choice.
|
|
25
|
We can accept a debit card or checking account. Which would you prefer to use today?
|
payment_method_choice
|
avery_clark
| 1
|
Avery Clark is the standout choice because it perfectly embodies the critical attributes for a collection agent. The prosody is flawless and human-like. Most importantly, it excels in the crucial area of tone, balancing professionalism with genuine warmth and empathy. The calm, measured pace and reassuring quality would be highly effective in building trust and de-escalating tension during sensitive financial discussions. Unlike other samples that were either too cheerful (Sage Turner), too robotic (River Stone), or had disqualifying prosody errors (Taylor Smith, Blake Evans), Avery Clark sounds like a competent, understanding professional who is there to help the customer find a solution.
|
|
219
|
I can set up a single payment of $557.24 dated September 15, 2025. Please confirm that you approve this transaction.
|
schedule_payment
|
quinn_adams
| 1
|
quinn_adams was selected as the clear winner for this use case. The prosody is exceptionally natural and smooth, which is a critical requirement. Most importantly, it achieves the difficult balance of sounding empathetic and warm without sacrificing professionalism or authority. The tone is reassuring and trustworthy, which would help in de-escalating a potentially stressful conversation with a customer about overdue payments. The clarity and pace are perfect for phone communication, ensuring that important details like amounts and dates are easily understood. While 'sage_turner' was also warm, 'quinn_adams' projected a greater sense of calm competence, making it the superior choice for handling sensitive financial matters.
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|
28
|
Your loan reflects a due balance of $1086.57. Would you like to pay that now?
|
past_due_and_ask
|
sage_turner
| 1
|
Sage Turner is the only sample that masterfully balances all the required criteria. Its prosody is exceptionally natural and human-like, which is the foundational requirement. Most importantly, it excels in the crucial areas of empathy and warmth. The tone is calm, reassuring, and understanding, which is exactly what's needed to de-escalate a potentially stressful collection call and build trust with the customer. It sounds professional yet caring, a difficult balance to achieve. All other voices either had disqualifying prosody issues (Kai, River), a complete lack of empathy (Morgan), or an inappropriate tone for the sensitive context (Casey, Blake). Sage Turner is the clear and superior choice for this role.
|
|
102
|
Appreciate your time today. Taylor here with Granite Peak Auto Finance, this call may be recorded or monitored. Did I reach Avery Lopez?
|
greeting_id
|
casey_brown
| 1
|
Casey_brown is the ideal choice for a collection agent. The voice excels in every critical category, but especially in reassurance and trustworthiness. The prosody is perfectly natural, and the pace is calm and deliberate, which is crucial for discussing sensitive financial matters. Compared to the other strong contender, taylor_smith, casey_brown's slightly lower pitch and exceptionally patient tone project a stronger sense of calm authority and reassurance. This quality would be invaluable for de-escalating tense conversations with stressed customers. While taylor_smith is also excellent and friendly, casey_brown's voice feels more like a seasoned, understanding professional who can be trusted to handle the situation with care and confidence.
|
|
108
|
I’ll bring a live specialist on the line to help finish up. Please remain on the call during the transfer.
|
transfer_live_agent
|
sage_turner
| 0.95
|
Sage Turner is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is flawlessly natural and human-like, which is a non-negotiable requirement. Most importantly, it excels in the 'Empathy & Warmth' category, conveying a tone that is genuinely caring, reassuring, and trustworthy. This is essential for de-escalating tense financial conversations and encouraging customer cooperation. While 'quinn_adams' was also a strong contender with good professionalism and warmth, 'sage_turner' possessed a superior, more authentic level of empathy that would be more effective in this sensitive use case. The other samples were disqualified due to poor prosody (alex_jones, sky_walker), an inappropriately rushed pace (river_stone), or a lack of sufficient warmth (drew_martin).
|
|
11
|
A partial payment of $254.16 would help bring your account closer to current. Would that be manageable today?
|
partial_payment
|
river_stone
| 1
|
river_stone is the ideal choice as it perfectly embodies all the critical criteria for a collection agent. Its prosody is flawlessly natural, ensuring it sounds human and not robotic. Most importantly, it excels in warmth and empathy; the tone is gentle, calm, and understanding, which is crucial for reassuring a stressed customer and building trust. While 'drew_martin' was also a strong contender with good professionalism, 'river_stone' has a superior, more nuanced empathetic quality that makes it the most effective voice for navigating sensitive financial discussions. The other samples were disqualified due to poor prosody, inappropriate tone (either too aggressive or too transactional), or a lack of genuine warmth.
|
|
65
|
AutoPay can draft your monthly amount of $1440.57 on the 19 each month. Should I set that up for you?
|
autopay_offer
|
drew_martin
| 0.95
|
Drew Martin is the standout choice because it excels in the most critical criteria for this specific use case: empathy and reassurance. While other voices like Blake Evans are professionally warm, Drew Martin's gentle, understanding, and slightly softer tone is perfectly suited to the delicate nature of a collection call. The prosody is exceptionally natural, the pace is calm and unhurried, and the voice inspires a high degree of trust. A stressed customer would be more likely to feel understood and willing to cooperate when hearing this voice, making it the most effective tool for balancing collection duties with customer retention.
|
|
18
|
I’ve documented that you intend to pay $1158.04 on September 30, 2025. This note doesn’t move any funds automatically.
|
promise_to_pay_note
|
casey_brown
| 1
|
Casey_brown was selected as the best option because it most effectively embodies the critical attributes of empathy and reassurance, which are paramount in a collection call scenario. While several voices had excellent prosody and clarity, casey_brown's gentle, warm, and non-judgmental tone is ideal for building trust and de-escalating tension with customers in a sensitive financial situation. The voice is exceptionally clear, the pace is calm and deliberate, and it masterfully balances professionalism with a caring demeanor, making a customer feel heard and supported rather than pressured. This unique combination makes it the most effective choice for maintaining a positive customer relationship during a difficult conversation.
|
|
210
|
Thanks for speaking with me. For help later, call 877-555-1349 or visit MyAccount to manage your loan.
|
wrap_up
|
riley_wilson
| 1
|
Riley Wilson is the best choice because it perfectly balances all the critical criteria for a collections agent. The prosody is flawless and natural. Most importantly, the voice has a distinct warmth and gentle empathy that would be crucial for de-escalating tense conversations about overdue accounts. It sounds reassuring and trustworthy without being pushy or overly familiar. The clarity and pace are ideal for phone communication, ensuring important details are understood. While Drew Martin was also a strong, professional candidate, Riley Wilson's softer, more understanding tone makes it uniquely suited to building the trust necessary for sensitive financial matters.
|
|
57
|
Would you like to enroll in AutoPay so your monthly payment of $265.36 drafts automatically on the 5 of each month?
|
autopay_offer
|
jordan_lee
| 1
|
jordan_lee was selected as the best option because it most effectively balances all the critical criteria for a collection agent. The prosody is flawless and natural. Most importantly, the voice projects a unique combination of warmth, calmness, and professionalism. This tone is crucial for building trust and reassuring a customer during a sensitive financial discussion. It sounds empathetic without being overly familiar, and authoritative without being demanding. While river_stone and taylor_smith were also excellent, jordan_lee's grounded and patient delivery feels perfectly calibrated for the gravity of a collection call, making customers feel understood and supported rather than pressured.
|
|
26
|
By saying yes, you authorize Riverbend Auto Finance to debit $414.42 from your debit card or bank account on July 8, 2025. Do you agree?
|
consent_disclaimer
|
quinn_adams
| 1
|
Quinn Adams is the standout choice and the only sample that meets all critical criteria for a collection agent. The prosody is exceptionally natural and smooth, which is the most important foundational requirement. Crucially, the voice projects a high degree of warmth, empathy, and trustworthiness without sounding overly familiar or unprofessional. The pace is perfect—clear and deliberate—ensuring that sensitive information like amounts and dates is easily understood over the phone. A customer in a stressful situation would likely feel reassured by this voice, making it the most effective option for navigating difficult financial conversations.
|
|
208
|
Hello. Taylor here with Pine Valley Auto Finance, on a recorded and monitored line. Is this Taylor Henderson?
|
greeting_id
|
charlie_mac
| 1
|
charlie_mac is the standout choice because it perfectly balances all the critical criteria for a collection agent. Its prosody is exceptionally natural and smooth, making it sound human and trustworthy. Most importantly, it nails the required tone: it's warm and empathetic without being overly familiar, and professional without being cold or demanding. This voice sounds calm and reassuring, which is essential for navigating sensitive financial discussions and maintaining customer trust. Other contenders were either disqualified for poor, robotic prosody (riley_wilson, blake_evans, sky_walker) or lacked the ideal tonal balance, being either too bright (taylor_smith) or too neutral and lacking in warmth (jordan_lee).
|
|
13
|
Good afternoon. Taylor here with Summit Auto Credit, this call may be recorded or monitored. May I please speak with Parker Adams?
|
greeting_id
|
casey_brown
| 1
|
Casey_brown is the only sample that masterfully balances all the critical criteria for a collection agent. The prosody is natural and human-like, which is a primary requirement. Most importantly, the tone conveys genuine warmth and empathy, which is essential for building trust and reassuring customers in a stressful situation. The pace is calm and deliberate, allowing the customer to process the information without feeling rushed. Other samples failed due to disqualifying issues like unnatural pacing (alex_jones, morgan_davis, river_stone), a lack of empathy (blake_evans), or a tone that was either too artificial (charlie_mac) or too casual (jordan_lee). Casey_brown is the clear and superior choice for this sensitive use case.
|
|
55
|
Credit cards aren’t supported for this loan, but I can help with a debit card or ACH from your bank today.
|
no_credit_card
|
kai_chen
| 1
|
While 'riley_wilson' and 'taylor_smith' were also extremely strong contenders due to their warmth, 'kai_chen' was selected as the best fit for the specific context of a collection call. This voice excels in projecting calm, professional reassurance and trustworthiness, which is paramount when discussing sensitive financial matters. Its prosody is flawless, the pace is perfect for phone communication, and it strikes an ideal balance between empathy and authority. A stressed customer would likely feel they are speaking with a capable professional who is there to help solve their problem, which is the ultimate goal. The voice is warm enough to be understanding, but its primary strengths are its clarity, composure, and confidence-inspiring tone.
|
|
81
|
Please confirm consent to draft $329.89 from your debit card or ACH from your bank on September 14, 2025 for Granite Peak Auto Finance. May I have your yes?
|
consent_disclaimer
|
alex_jones
| 1
|
Alex Jones is the standout winner and the only sample that fully meets all the critical criteria for a collection agent. Its prosody is exceptionally natural and human-like, which is a non-negotiable requirement. Most importantly, it excels in the crucial area of empathy and warmth; the tone is genuinely caring, reassuring, and professional, striking the perfect balance to build trust during a sensitive financial discussion. The pace is deliberate and clear, ensuring the customer can easily understand the important details without feeling rushed. In contrast, other viable samples like Casey Brown were too cold and transactional, while all other contenders were disqualified due to severe and unacceptable prosody issues (unnatural pauses, choppiness, or excessive speed).
|
|
22
|
Your account shows a past‑due balance of $493.25. Are you able to make that payment today?
|
past_due_and_ask
|
kai_chen
| 1
|
Kai Chen was selected because it is the only sample that excels across all critical criteria. The prosody is flawless and human-like. Most importantly, the tone masterfully combines warmth and empathy with professionalism, making it ideal for navigating sensitive collection calls. It sounds reassuring and trustworthy, which is crucial for maintaining customer trust and de-escalating potentially stressful situations. While Blake Evans was a strong second, Kai Chen's prosody is more seamless and its overall tone is perfectly calibrated for the use case.
|
|
99
|
I can schedule a one-time debit card payment of $1001.21 for September 16, 2025. Do I have your authorization to proceed?
|
schedule_payment
|
blake_evans
| 1
|
Blake Evans is the clear and superior choice for a collection agent. The voice excels in the two most critical areas: naturalness and empathy. The prosody is flawless, sounding completely human and smooth. Most importantly, the tone conveys a perfect blend of warmth, calm reassurance, and professionalism. A customer hearing this voice would feel respected and understood, which is essential for de-escalating a stressful situation and building the trust needed to discuss financial matters. Other samples were either disqualified for poor prosody (Casey Brown, Alex Jones, Avery Clark) or lacked the necessary warmth and empathetic tone for this sensitive use case (Morgan Davis, Sage Turner, Drew Martin).
|
|
89
|
I’ll record a promise to pay $895.63 on August 6, 2025. It’s just a note, not a scheduled draft.
|
promise_to_pay_note
|
alex_jones
| 1
|
alex_jones is the standout choice because it uniquely excels at the most critical criteria for this use case: naturalness and empathy. The prosody is flawless, making the agent sound human and trustworthy. Most importantly, the voice has a distinct warmth and a patient, reassuring tone that would be incredibly effective at de-escalating tension and building rapport with a stressed customer. While morgan_davis is also a high-quality, professional voice, alex_jones possesses a superior level of empathy that makes it perfectly suited for the delicate nature of collection calls. Other samples were disqualified due to poor prosody (sky_walker, blake_evans) or a complete mismatch in tone (taylor_smith, river_stone).
|
|
91
|
It’s August 12, 2025. Would you like the payment dated today, or shall I set it for a later date?
|
date_anchor
|
casey_brown
| 1
|
Casey_brown is the clear winner as it perfectly embodies the required persona for a collection agent. The prosody is exceptionally natural and smooth, which is a baseline requirement. Most importantly, it masterfully balances professionalism with genuine-sounding warmth and empathy. The calm, reassuring, and gentle tone is ideal for building trust and de-escalating tension during sensitive financial conversations. Other samples were either disqualified for poor prosody (quinn_adams), were too cold and robotic (jordan_lee, taylor_smith), or had a tone that was too cheerful and less appropriate for the specific gravity of a collections call (riley_wilson, morgan_davis).
|
|
70
|
If helpful, AutoPay will draft $170.60 on the 14 every month. Should I enroll you?
|
autopay_offer
|
drew_martin
| 1
|
drew_martin is the clear winner as it excels in all critical criteria for a collection agent. The prosody is flawless and human-like, which is a non-negotiable requirement. Most importantly, it has a remarkable blend of warmth and professionalism that conveys genuine empathy without sounding overly familiar. The calm, deliberate pace is perfect for phone communication, ensuring clarity while also being reassuring to a potentially stressed customer. This voice is the most likely to build trust and successfully navigate a sensitive financial conversation, making it the ideal choice for this use case.
|
|
48
|
Given that it’s August 12, 2025, do you want to complete the payment now, or should I schedule it for July 14, 2025?
|
date_anchor
|
taylor_smith
| 1
|
Taylor Smith is the standout choice because it masterfully balances the critical requirements for this use case. The prosody is flawless, sounding completely natural and human-like. Most importantly, it excels in the 'Empathy & Warmth' category, which is paramount for a collection agent. The voice is calm, measured, and has a lower-pitched warmth that sounds genuinely understanding and reassuring without being pushy or overly familiar. This tone is ideal for building trust with a customer during a sensitive financial conversation.
In comparison, other viable samples like 'morgan_davis' were too formal and lacked empathy, while 'sage_turner' was too upbeat and could sound insincere. 'taylor_smith' hits the perfect note of professional empathy, making it the most effective and trustworthy option for an AI collection agent. The samples 'alex_jones', 'quinn_adams', and 'jordan_lee' were disqualified for failing the minimum quality standard for natural prosody.
|
|
46
|
Your loan reflects a due balance of $244.39. Would you like to pay that now?
|
past_due_and_ask
|
blake_evans
| 1
|
blake_evans is the clear winner as it perfectly meets all the critical criteria for a collection agent. The prosody is flawless and completely natural. Most importantly, it excels in conveying warmth and empathy, sounding genuinely caring and understanding. This reassuring and trustworthy tone is ideal for navigating sensitive financial discussions without being pushy. The clarity is excellent, and the pace is measured and professional, ensuring the customer can easily understand the information. It strikes the exact balance required to maintain professionalism while building rapport and trust with the customer.
|
|
157
|
I appreciate your time. You can contact us at 877-555-8510 or log in to MyAccount for future payments and details.
|
wrap_up
|
river_stone
| 1
|
river_stone is the standout choice because it uniquely fulfills all the critical criteria for a collection agent. Its prosody is flawlessly natural, ensuring it sounds human and not robotic. Most importantly, it possesses a remarkable balance of warmth, empathy, and professionalism. The tone is calm and reassuring, which is essential for building trust and de-escalating tension during sensitive financial conversations. Other samples either had poor prosody (avery_clark) or failed the empathy test, sounding too cold and robotic (blake_evans, sage_turner) or tonally inappropriate (riley_wilson). river_stone is the only voice that a stressed customer would likely find both trustworthy and understanding.
|
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