ID
stringclasses 56
values | subset
stringclasses 2
values | title
stringclasses 56
values | sentence
stringlengths 1
1.28k
⌀ | relevant
bool 2
classes | cluster
float64 1
12
⌀ | skill
stringlengths 4
85
⌀ |
|---|---|---|---|---|---|---|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 1 |
manage customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 1 |
customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 2 |
respond to customers' inquiries
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 2 |
communicate with customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 2 |
respond to enquiries
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Job Summary:Customer Care Specialists are responsible for providing excellent customer service by answering all inbound communication, providing accurate information to customers, and transferring calls and messages to the correct department.
| true | 3 |
provide information
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 1 |
troubleshoot
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 1 |
analyse issues
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 1 |
identify problems
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 2 |
customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 2 |
manage customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 2 |
maintain customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 2 |
provide high quality customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Customer Care Specialists are also the primary point of contact for completed accounts that need troubleshooting and services.
| true | 2 |
assist customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Responsibilities and Duties:
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Answer inbound calls and messages promptly and professionally
| true | 1 |
answer incoming calls
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Answer inbound calls and messages promptly and professionally
| true | 2 |
respond to enquiries
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Answer inbound calls and messages promptly and professionally
| true | 2 |
respond to customers' inquiries
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide customers with installation, product, and service information
| true | 1 |
respond to customers' inquiries
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 1 |
keep records of customer interaction
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 1 |
maintain customer records
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 2 |
maintain records of financial transactions
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 2 |
maintain transaction's reports
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 2 |
keep records on sales
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 3 |
use customer relationship management software
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Record details of customer interactions and transactions in the CRM system
| true | 3 |
customer relationship management
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Manage and resolve customer complaints or concerns related to solar installations or services
| true | 1 |
handle customer complaints
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Manage and resolve customer complaints or concerns related to solar installations or services
| true | 1 |
handle complaints
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Manage and resolve customer complaints or concerns related to solar installations or services
| true | 2 |
provide information on solar panels
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Identify and escalate priority issues
| true | 1 |
identify problems
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Identify and escalate priority issues
| true | 1 |
analyse issues
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Identify and escalate priority issues
| true | 1 |
troubleshoot
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Identify and escalate priority issues
| true | 2 |
perform escalation procedure
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Identify and escalate priority issues
| true | 2 |
prioritise requests
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Follow up on customer interactions
| true | 1 |
provide customer follow-up
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Follow up on customer interactions
| true | 1 |
implement customer follow-up
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Follow up on customer interactions
| true | 1 |
provide customer follow-up services
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Follow up on customer interactions
| true | 1 |
contact customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Monitor and meet call handling and customer satisfaction targets
| true | 1 |
maintain high quality of calls
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Monitor and meet call handling and customer satisfaction targets
| true | 1 |
call quality assurance management
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Monitor and meet call handling and customer satisfaction targets
| true | 2 |
guarantee customer satisfaction
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Monitor and meet call handling and customer satisfaction targets
| true | 2 |
satisfy customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Monitor and meet call handling and customer satisfaction targets
| true | 3 |
meet productivity targets
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 1 |
provide technical expertise
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 1 |
provide ICT support
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 2 |
troubleshoot
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 2 |
identify problems
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 2 |
analyse issues
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 3 |
provide high quality customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 3 |
customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 3 |
maintain customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 3 |
manage customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Provide technical support, troubleshooting, and services for completed accounts
| true | 3 |
assist customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work collaboratively with other departments to move projects forward and resolve customer issues
| true | 1 |
ensure cross-department cooperation
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work collaboratively with other departments to move projects forward and resolve customer issues
| true | 1 |
cooperate at inter-professional level
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work collaboratively with other departments to move projects forward and resolve customer issues
| true | 1 |
cooperate with colleagues
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work collaboratively with other departments to move projects forward and resolve customer issues
| true | 2 |
handle customer complaints
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work collaboratively with other departments to move projects forward and resolve customer issues
| true | 2 |
handle complaints
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 1 |
think proactively
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 1 |
apply strategic thinking
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 1 |
show initiative
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 2 |
identify process improvements
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 2 |
improve business processes
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Taking initiative on solving problems or breaks in the process
| true | 2 |
identify improvement actions
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Skills
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 1 |
communication
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 1 |
communication principles
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 1 |
use communication techniques
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 2 |
apply diplomatic crisis management
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 2 |
conflict management
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 2 |
crisis intervention
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Excellent communication and de-escalation skills
| true | 2 |
react calmly in stressful situations
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Outstanding problem-solving capabilities
| true | 1 |
solve problems
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Outstanding problem-solving capabilities
| true | 1 |
create solutions to problems
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Ability to handle stressful situations and high call volumes
| true | 1 |
handle stressful situations
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Ability to handle stressful situations and high call volumes
| true | 1 |
cope with stress
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Ability to handle stressful situations and high call volumes
| true | 1 |
tolerate stress
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Ability to handle stressful situations and high call volumes
| true | 1 |
react calmly in stressful situations
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Attention to detail while working quickly
| true | 1 |
attend to detail
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Attention to detail while working quickly
| true | 2 |
work efficiently
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Effective time management
| true | 1 |
manage time
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Qualifications
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
High school diploma or equivalent is required
| true | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Spanish fluency is a plus
| true | 1 |
understand spoken Spanish
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Spanish fluency is a plus
| true | 1 |
understand written Spanish
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Spanish fluency is a plus
| true | 1 |
interact verbally in Spanish
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Spanish fluency is a plus
| true | 1 |
Spanish
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 1 |
customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 1 |
manage customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 1 |
maintain customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 1 |
provide high quality customer service
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 1 |
assist customers
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 2 |
call-centre technologies
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Previous customer service or call center experience is a plus
| true | 2 |
answer incoming calls
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Basic understanding of solar energy systems and components is a plus
| true | 1 |
provide information on solar panels
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Basic understanding of solar energy systems and components is a plus
| true | 1 |
solar energy
|
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Work Conditions
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
This is a full-time position starting at 8:00 a.m.
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
You will be required to work in an open office
| false | null | null |
c69dab80-6b78-4cc5-929c-c4ccb4ae3698
|
RANDOM
|
Customer Care Specialist
|
Standard office conditions apply, including the use of computers and phones for extended periods.
| false | null | null |
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