metadata
license: mit
tags:
- infinite-dataset-hub
- synthetic
CustomerFeedbackClaims
tags: Classification, Insurance, Claims
Note: This is an AI-generated dataset so its content may be inaccurate or false
Dataset Description: The dataset CustomerFeedbackClaims comprises customer feedback specifically related to insurance claims. The feedback is categorized into various classes that represent the nature of the customer's experience with the claims process. These categories are designed to help an ML practitioner understand the sentiment and key points of customer feedback for analysis and improvements.
CSV Content Preview:
Title,Feedback,Labels
"Efficient Claims Process","The claim was resolved quickly and the process was straightforward.","Positive,Efficient"
"Delay in Claims Handling","I've been waiting for weeks to get my claim processed. It's very frustrating.","Negative,Delayed"
"Customer Support Excellence","The agent was very helpful and went above and beyond to assist with my claim.","Positive,Supportive"
"Miscommunication with Claims Department","The claims department kept changing the information I provided, which was very confusing.","Negative,Inconsistent"
"Satisfactory Resolution","The claim was resolved to my satisfaction, although the waiting period was long.","Neutral,FairResolution"
Source of the data:
The dataset was generated using the Infinite Dataset Hub and microsoft/Phi-3-mini-4k-instruct using the query 'customer feedback for an insurance company with categories':
- Dataset Generation Page: https://huggingface.co/spaces/infinite-dataset-hub/infinite-dataset-hub?q=customer+feedback+for+an+insurance+company+with+categories&dataset=CustomerFeedbackClaims&tags=Classification,+Insurance,+Claims
- Model: https://huggingface.co/microsoft/Phi-3-mini-4k-instruct
- More Datasets: https://huggingface.co/datasets?other=infinite-dataset-hub