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Problem Statement: Differential design pressure selection in the User Interface (UI) does not correspond to the engine parameters. Currently, the engine interprets a ''yes'' any value other than zero selected at the UI pull-down menu. A selection of zero is to leave a blank or the word ''program'' in the input cell for differential pressure design. A selection of non-zero is to leave a ''no'' or a ''yes'' in the input cell for differential pressure design. Any value other than zero (blank or program in the UI) corresponds to a selection of ''yes'' for the engine. This problem has been corrected and the correction will be available as a patch.
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Solution: Leave as ''0'' or ''program'' in the UI for NO differential pressure design in the calculation engine. Leave as ''No'' or ''Yes'' in the UI for YES differential pressure design in the calculation engine..
Keywords: Differential pressure design
References: None
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Problem Statement: Optimizer uses Outlook to send truck tender reports. Is there anyway that the emailing function of the Optimizer can be used by other email programs such as Lotus Notes?
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Solution: You can e-mail dispatches (Group Tenders) through Lotus Notes just like MS Outlook. To do this, go to:
Start
HMSE User Tools
Change Default Mail Program
Set your Default Mail Program to Lotus Notes
Keywords: Truck tender reports
Lotus notes
Outlook
References: None
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Problem Statement: How to handle an Invalid Cursor State ODBC error.
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Solution: In some of the Aspen Retail functions, it is possible to obtain the ODBC invalid cursor state error when doing I/O with Oracle.
The Microsoft ODBC support website advises users to update the ODBC driver. It was a known problem in the Microsoft ODBC drivers for Oracle version 2.0, versions Build 2.73.7269, Build 2.73.7283.01, Build 2.73.7283.03, Build 2.73.7356
This MicrosoftSolution document also offers a link to download a new driver:
http://support.microsoft.com/support/kb/articles/Q183/2/95.ASP?LN=EN-US&SD=gn&FR=0&qry=Invalid%20cursor%20state&rnk=2&src=DHCS_MSPSS_gn_SRCH&SPR=ODBC
Keywords:
References: None
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Problem Statement: After the Aspen InfoPlus.21 install, when the AFW Security - Configure Data Source screen appears, MS ACCESS radio button is grayed out.
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Solution: The problem occurs if SQL or Oracle RDB was previously selected in the Data Source Configuration Tool, or the registry keys for a previously installed Aspen Framework version remain.
In order to enable MS ACCESS radio button, the PROVIDER, DATABASE and DATASOURCE string values in the AFW Registry folder should be deleted. Alternatively, if the DATABASE and DATASOURCE string values are blank, you can double-click on the PROVIDER string value, delete the current entry and type in MSACCESS.
The AFW registry folder can be found by following the steps below:
1. Click on START/RUN and enter regedit.
2. Expand HKEY_LOCAL_MACHINE\SOFTWARE\AspenTech and select the AFW registry key.
3. In the right pane single click on the PROVIDER, DATABASE and DATASOURCE parameters to select and then right click and choose the delete option.
4. Rerun the Data Source Configuration Tool and select MS Access. The tool will recreate these parameters.
Keywords: ACCESS
radio button
References: None
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Problem Statement: When the Optimizer places loads on trucks it may put 6 loads on one driver and 3 on another. What can I do to balance the work?
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Solution: The optimizer algorithm is based totally on cost minimization not the loads per truck. Understanding how the optimizer works can result in strategies that better balance the work load.
During the optimization, cost minization is the primary objective, and utilization of trucks is related dependent variable. Better utilization of trucks drives down the costs.
Objective Function:
Lowest Cost
Constraints(parital list)
retain time
runout time
delivery restrictions
overtime
available truck hours
truck cost types
The objective function cannot be changed by the user, but the constraints can easily be changed by the user. Changing the contstraints results in different optimization scenarios - but each scenario will always result in the lowest cost for the current set of constraints.
Keywords: Optimizer
Trucks
References: None
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Problem Statement: Previous day's date displays on an inventory record when performing Exception Processing with Hold Forc turned on and both is displayed in the Data Mode box. In addition new data is posted on the SIIMP table but not yet picked up by NT Services/.
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Solution: The key with this scenario is the NT services. Since the new data had not yet been process indicated by the N_info_Flg being T in the SIIMP table, that's why the inventory date still displays in the Data Quality Manager as the previous date. Reviewing the previous day's record, both Sales and Inventory were reported, that's why the Data Mode displayed is Both. Once the NT Services reads the new data and N_info_Flg has changed to F the inventory date in the Data Quality Manager will update.
In this scenario the Hold Forc does not effect the inventory record date. The reason this customer's record displayed the previous day's date during Exception Processing with the Hold Forc turned on was due to an unsolved sales exception existing for that record. This can be verified by viewing the History list under utilities, the letter 'E' will display next to any record that may have an unsolved data exception.
Keywords: Data Quality Manager
Exception Processing
Hold Forc
References: None
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Problem Statement: This Knowledge Base article answers the following question: What parameters need to be set to define the location of the security server for Aspen InfoPlus.21 database?
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Solution: Only one parameter needs to be set to define the location of the security server for Aspen InfoPlus.21.
This parameter, URL, is changed using the AFW Tools utility located in the <drive>:\Program Files\AspenTech\BPE folder (or found at Start | Programs | AspenTech | AFW Tools). The URL defines the location of the security server's interface, pfwauthz.asp, which also contains the security server's domain name or IP Address. This parameter is located on the Client Registry Entries form. The utility must be run from an account with Administrative privileges.
Keywords: AFW Security
Local Security
References: None
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Problem Statement: Can truck schedules be uploaded into Aspen Fleet Optimizer?
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Solution: The Truck NT Service processes transport schedule information. The transport schedule information can come from an external process and feed into the Fleet Optimizer tables from the TCIF_TRUCK_SCHEDULE table. As the Truck Schedule Update Service runs, it selects records from TCIF_TRUCK_SCHEDULE and updates the truck schedule inside Aspen Fleet Optimizer. Transports are identified by license plate number and shift. Data can be entered for the truck schedule information on a weekly or daily basis for both day and night shifts.
Keywords: None
References: None
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Problem Statement: Two new options were introduced in AMS 5 to improve the performance of products using ALS or AFW security for some configurations. These options can also be used to improve user access to AspenTech data sources such as InfoPlus.21 when the ALS or AFW Security Server is not available.
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Solution: The Security Server in both ALS and AFW grant privileges to users according to the business process roles to which they belong. Administrators often prefer assigning users to roles within AFW Security Manager based on Win2k Active Directory or Windows NT4 Domain Groups. As a consequence, the security components must know the NT Groups to which a user belongs in order to determine their privileges based on his or her business process role. The ALS and AFW role-based security system is client-based. The client software that is invoked by the user communicates with the Security Server to determine the functions that user can perform. AMS data servers such as IP.21 use the AFW Security Client Windows Service to obtain role membership information from the Security Server for use within its security system.
In earlier versions of AMS, the client components that communicate with the Security Server delegated the task of retrieving the NT Group membership data from the user's login domain to the Security Server. This approach worked well for many systems but had three shortcomings. An enhancement introduced into AMS 5 addresses these shortcomings:
1. Delegating this task to the security server can be slow for some configurations. The SSTest diagnostic utility (version 2.3 or later) can be used to determine if your system has this problem. This new AMS 5 feature will improve performance if the Domain and Server ADs Path Test is slow but the Client ADSI Domain Test is fast when running the utility on a slow client.
2. The account on the Security Server that processes security requests must be configured so that it can read the NT Group information held by the user's login domain. Additional configuration is required if the Active Directory or Domain protects this information or the user does not belong to the same domain as the Security Server. By default, a local account with a name having the IUSR_<machine name> form will be assigned to process these requests.
3. The AFW Security Client Windows service that retrieves role membership information for data sources such as IP.21 will not be able to resolve roles for users if the Security Server is taken out of service or cannot be contacted. Users will have no privileges and will be blocked from accessing data in this case.
These three problems are solved by a new feature that enables the client component to retrieve the NT Group information directly for the user under his or her own context instead of delegating this function to the Security Server. This option, if enabled on IP.21 servers, will enable the AFW Security Client Service to resolve business process roles when the Security Server is offline or cannot be contacted. Since all requests are made to the domain and not a specific domain controller, a backup controller will automatically be queried if another controller fails. This feature provides a more robust and fault tolerant system for configurations that only have one Security Server. The client components will use an encrypted cache stored on the client when communication with the Security Server has been interrupted. Before AMS 5, the cache could not provide a true backup since the task of retrieving NT Groups was delegated to the Security Server.
This new feature is enabled by default starting in AMS 5. The feature can be turned off to provide the same functionality as earlier versions by setting the UseServerADSI parameter in AFW Tools to 1. This feature is set at the client level and is automatically disabled for backward compatibility reasons if an AMS 5 client connects to an AMS 4 Security Server.
Another performance improvement was introduced that changes how NT Groups are processed. In earlier versions, not only were domain groups retrieved for the user, all local groups on both the client and Security Server were retrieved. By default, only domain groups will be processed now to improve performance. This feature should be configured if the Administrators local group on the Security Server or any other local group is used in AFW Security Manager role specifications. The following options are available by changing the gnLocalGroupsLevel variable at the top of pfwauthz.asp to the following values. If the variable is set to 1, only the Administrators Local Group on the Security Server is processed in addition to the domain groups. All local groups on the Security Server are processed along with the domain groups if this variable is set to 2, and all local groups on both the client and server in addition to the domain groups are processed if this variable is set to 3. This change affects all clients that are connected to the security server. The pfwauthz.asp file is normally located in inetpub\wwwroot\AspenTech\Afw\Security folder.
Keywords: APEx
Process Explorer
AMS Client Components
NT Groups
References: None
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Problem Statement:
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Solution:
Keywords: Creation Date: 21-Aug-2002 08:20AM
Applicable Version(s):
7.4
References: None
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Problem Statement: How do the retain and runout buffers for a station affect the delivery window?
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Solution: Retain and Runout Buffers are time values set up for a customer (station) in Aspen Retail to guard against having too much product still in a station's inventory to accept a delivery (causing the shipment to be retained by the transport) or to prevent a station from running out of product before a delivery is received. As a station's sales may fluctuate from day to day, the buffers enforce a safety margin to ensure that the delivery is made at the optimum time.
The retain buffers ensure that a shipment is scheduled to be delivered no sooner than a specified number of hours after the shipment is predicted to fit into the station's tanks. Retain buffers are normally set at different values for day and night shifts due to the different sales volumes of the shifts. Runout buffers ensure that a shipment is scheduled to be delivered no later than a specified number of hours before the station is forecasted to run out of a product.
When Aspen Retail is performing a transport Resource Scheduling Optimization, it ensures that the buffered delivery window of a station must be at least five hours. If the buffered delivery window is less than five hours, Aspen Retail will keep cutting the specified buffers in half until a five-hour window is created, or the buffers essentially no longer exist. Therefore, it is better to assign realistic buffers when setting up the station to avoid unecessary removal of the buffers altogether.
The use of Shortload logic will also affect buffer usage during optimization. If shortload logic is applied, smaller shipments may be accepted by the client than originally ordered. The Resource Scheduling Optimizer in Aspen Retail will successively try each trailer compartment configuration until a 12-hour delivery window is found, or else the load will be placed into an overflow area for the user to manually assign to a transport. If shortload logic is not applied for a station, then the original retain and runout buffers will be utilized as described above.
Keywords: retain buffer
runout buffer
delivery window
resource optimization
Aspen Retail
References: None
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Problem Statement: In 7.03.01.00, there is a new warning in the replenishment planner that says orders might not fit the tank of order entry customers. How can this warning be switched off. The warning appears when creating an order and changing an order.
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Solution: This warning is explained in the 7.03.01.00 Release notes. It is not controlled by an ini setting. So there is not a way to switch it off. A workaround would be to make the tank sizes at the locations larger.
Keywords:
References: None
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Problem Statement: If buffers are cut in half, is it true that fractions of an hour will be discarded? For example if the runout was 5 hrs and the retain was 2 hrs and the system cuts them in half, we assume the retain buffer will be one hour, but what happens to the runout buffer? Is it 2 1/2 or 2 hrs?
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Solution: The buffer reduction calculations are carried out internally in full precision (days, hours, minutes, seconds). For example, the buffers would follow this sequence (runout buffer/retain buffer).
5h/2h (Original)
2h30m/1h (First Cut)
1h15m/30m (Second Cut)
37m30s/15m (Third Cut)
Keywords:
References: None
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Problem Statement: How should the PSOFT.ini and PSOFTG.ini files be setup to handle the new dual login process for version 7.3.1?
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Solution: In version 7.3.1 and later, the new login dialogue box requires a separate login for the TPS and TCIF tables. The database connection is now handled in the PSOFTG.ini file instead of the PSOFT.ini file.
To make the database login connections to both sets of tables, modify the PsoftG.INI file with the following settings
[RetailTPS]
dataBase=ORACLE
Version=8
UserName=MyName1
Password=MyPassword1
DataSourceName=pso8
netLoginPath=pso8.world
[RetailTCIF]
dataBase=ORACLE
Version=8
UserName=MyName2
Password=MyPassword2
DataSourceName=pso8
netLoginPath=pso8.world
Keywords: database connection, TCIF, TPS
References: None
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Problem Statement: The default AFWDB database file that holds the security information for accessing InfoPlus.21 and layered products, is in MS Access 97 format which is not very secure. Some customers may want to take advantage of Microsoft Access 2000 or 2003 (MS Office 2000 or 2003) improved security features, so the question is:
Can one use MS Access 2000 or 2003 to better secure their Aspen Local Security AFWDB database?
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Solution: The answer is: Yes, they can. However, the file has to be first converted for use in Access 2000 before a password can be set. This conversion is safe and it will not affect the Local Security Server.
Below are the steps to follow:
1. First backup the database file (AFWDB) to a safe location. Then open it in MS Access 2000 (or 2003) and save it with a new file name; this step is necessary due to MS Access insisting on the name change before the conversion takes place. You will have to rename the file back to AFWDB after the conversion.
2. The change will not take place immediately so you will need to stop and restart the Aspen Registry Security Server service.
3. Go to the Datasource Configuration Tool and set the password for the database. The Test Connection will now fail if the incorrect password is entered.
If the password information is entered correctly and the Test Connection button is pressed again, a box will pop up with a message that Access was configured properly.
Keywords: AFW Security Manager
Access 2000
Office 2000
AFWDB
References: None
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Problem Statement: How does the Replace Trend Information utility work and what is its purpose?
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Solution: The primary purpose of the Replace Trend Information utility is to allow users to remove unusual sales data from a station's or multiple stations' trend information. If for example, a snow storm slowed traffic to the station up on Tuesday, the station should not have future sales forecast based on Tuesday's sales. The utility would replace the actual sales on this past Tuesday with a value calculated from average sales on Tuesdays. This utility can also be used to replace unusually high sales data due to holiday travel.
The way the Replace Trend Utility works is as follows:
The utility reads the NEWTREND table and finds the sale in question. The NEWTREND table stores sales data by the relative date: week x, Day y, Product z
Since there are there are no absolute dates (i.e. 11/30/2001) in the NEWTREND table, the utility references the actual gasoline transaction that needs to be replaced.
The utility then looks at the HISTORY table to find a similar sales transaction to the one needing replacement in the NEWTREND table.
If say for example, the transaction in question occured on a Tuesday, the utility would look at the history for all Tuesday transactions, average them and then replace the sales in the NEWTREND table with the average Tuesday sales.
Be sure to carefully read the message boxes that pop up before and after the utility runs. The first message box confirms the date, station, and terminal that you are targeting for replacement. The last message box confirms what transactions, if any, were replaced.
There are two things that can go wrong with this utility:
If there is no HISTORY data for a station, as might be the case with a new station, the utility will not attempt replacement.
If the daily sales in the SET SALES TREND form were modified by a user, the utility will not be able reference or find the corresponding transaction in the HISTORY table.
Keywords: Replace Trend Information
Holiday
Storm
HISTORY table
NEWTREND table
References: None
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Problem Statement: Replenishment Planner is used to place an order for a customer and the icon that allows me to place new orders is grayed out instead of being yellow.
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Solution: When a site is in process for instance their customer group is open in the optimizer, orders that are placed or modified for the site either through the IVR or the Replenishment Planner will automatically be placed in the TCIF_MANORD table. The user will only be able to view the order by selecting view manual orders through the menu option in the Replenishment Planner. To allow all new orders and modifications to be brought into the application, change the ManualOrders setting in the internal ini file to the number one (yes).
Keywords: Replenishment Planner
Manual Order
References: None
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Problem Statement: What does the Aspen Fleet Optimizer FITMATCH setting control?
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Solution: If this is set to 1 then order entry loads have to fit trucks exactly to be scheduled. If this is set to 0, then order entry loads will be fit onto trucks and highlighted in red if they don't fit.
Keywords: None
References: None
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Problem Statement: How Do I generate matrix using MapPoint?
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Solution: Using Microsoft MapPoint, Aspen Retail can automatically calculate the trip times and distances between terminals and stations using the Matrix Generator tool if the longitude and latitude or addresses are known for a station.
Matrix generation allows you to automatically populate the trip times and distances between stations, terminals, or terminals and stations. Microsoft MapPoint is the default mapping engine for the Aspen Retail Suite. However, other mapping software may be used to generate the matrices. The physical addresses for each station and terminal within a specified group are used to calculate accurate trip times and distances.
To generate a matrix, each station and terminal must have a valid address or valid latitude and longitude coordinates. Aspen Retail assumes that the location information provided is correct.
Generate a Matrix
Aspen Retail also allows you to generate a matrix that preserves or overrides any modified entries. Users can:
Dictate how to generate the matrix (such as: shortest time, shortest distance, cost)
Import a matrix generated by an application external to Aspen Retail Prerequisites Before you can create a matrix you must:
Install Microsoft MapPoint (or alternative mapping software) on the computer where Aspen Retail is installed.
Define the following settings in the Internal.ini file: maxDistance, maxHours, MaxAllowableTripTime, MaxAllowableTripDistance.
If you are using Microsoft MapPoint, set the Start Driving at and End Driving at fields to span a 24-hour period. For example, set both the Start Driving at and End Driving at fields to 6:00 AM. This will prevent the matrix generator from creating trip times that are greater than 24 hours in duration. Note:
Two versions of MapPoint are available - MapPoint North America and MapPoint Europe. Make sure the version of MapPoint you install is the correct version for your geographic area.
For information about matrix generation settings, see the INI Settings chapter in the Aspen Fuels Marketing Administration Guide. To Generate a Matrix: 1 From the Aspen Retail main dialog box, select Mapping | Matrix Generation. The Matrix Generation dialog box appears. 2 Select a Group for which you want to create a matrix. Then select from the following options: Station - Station Calculates trip times and distances from all stations to stations in the selected Group. Station - Terminal Calculates trip times and distances from all stations to all terminals in the selected Group. Terminal - Terminal Calculates trip times and distances from all terminals to terminals in the selected Group. Group By Zone Creates matrices between stations grouped in the same zone (or territory). Matrices are not created between stations in different zones. Do Bi-Directional Lookups Calculates the driving time and distances separately for trips to and from a destination. Select this option if the one-way drive times and distances are different between two points. Do not select this option if both one-way drive times and distances are the same. Override area Options to override the existing matrices
Auto-Overrides existing matrices for stations whose matrix information was created automatically.
Manual-Overrides only existing matrices for stations whose matrix information was entered manually.
Both-Overrides all existing matrices.
None-Does not override any existing matrices. It only generates matrix information for stations that are new. 3 Click Generate to create the matrix.
Keywords: Matrix, MapPoint, Generation
References: None
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Problem Statement: Why are Numrestric and the Restwin not the same? In the station table under Numrestric, you see one number of restrictions and in the restwin table you have a different number of restrictions.
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Solution: In Station table the Numrestric does not need to be the same as the Restwin. The Restwin is the time restrictions that you have for sites. For example, do not deliver between 2pm and 7pm.
Keywords: Restrictions
References: None
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Problem Statement: Why does my report show 1 gallon for station forecasts with no data?
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Solution: This is by design. The system is designed to display 1 gallon in reports to flag that there is no data.
Keywords: Forecast report
References: None
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Problem Statement: What is the purpose of the new truck stop field that was added to the Terminal Setup form?
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Solution: This check box enables the new enhanced parking lot logic, new to version 7.3.1. The field allows the optimizer to account for 'dead-head' time. This is the time required for a truck to get from a parking lot (where the truck might be parked overnight) to the terminal.
There are terminals where the trucks are not stored on-site, and time allowances must be made to get the truck from some off-site parking lot to the terminal at the beginning of the shift or business day.
Keywords:
References: None
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Problem Statement: How can I update the default .ini settings in Aspen Fleet Optimizer?
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Solution: After installing a new copy of Fleet Optimizer at a site the first step should be to update the All Users account with the correct set of standard parameter values for the site. The recommended procedure for performing this update is as follows:
Log into a new Fleet Optimizer account. The configuration settings in the All Users account will be copied onto the new account. Next using the INI Configuration Utility, import the site’s standard set of INI files into the account. The configuration of the new account will match the standard configuration. Then use the CopyConfig procedure to copy the parameters from the account with the standard site parameters to the “All Users” account.
Keywords: None
References: None
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Problem Statement: How does marking a truck guarantee affect the cost calculation in Aspen Fleet Optimizer?
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Solution: If Guarantee is selected for a transport, Fleet Optimizer assumes that the labor cost for that transport equals the total number of hours available for that transport multiplied by the cost per hour or distance. Since the transport is marked as Guarantee, the labor cost always takes into account the total hours available. If there is a pre- or post-trip time, Fleet Optimizer incorporates these into the total available hours.
Keywords: None
References: None
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Problem Statement: The Microsoft JET Database Engine error, Could not delete from specified table, may be issued after attemping to either import an application from an XML definition file, or add, change or delete Local Security data for installations using Microsoft Access.
This error may also be reported as an Operation must use an updateable query Microsoft Access ODBC Driver failure.
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Solution: Microsoft Access requires a journal file when performing delete or write transactions. In order for Microsoft Access to successfully create this journal, NTFS CHANGE privilege must be granted to the folder containing the afwdb.mdb database for the Anonymous User.
Before the security components issue a transaction to change the security data, the operation name and time will be stored in a table called PFWGlobal. The above error can be triggered when the previous PFWGlobal entry is deleted before the current action is logged.
Keywords: PFWGlobal
Could not delete from specified tables
References: None
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Problem Statement: What is the advantage of the Forecast service in Aspen Fleet Optimizer?
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Solution: The Forecast service automates the process of generating a replenishment plan for every inventory-managed customer. The service runs continually and forecasts orders for all inventory-managed customers that are ready to be forecasted. The Forecast service is most often used with the Sales Import service. Together, they bring a high level of automation to the replenishment process and reduce the time required to generate a daily dispatch plan. The Forecast Services typically runs most of its work in the morning after sales and inventory information has arrived from customers. This insures that accounts are forecasted as quickly as possible and helps to limit supply shocks along with giving the dispatcher more time to react to any needed changes.
Keywords: None
References: None
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Problem Statement: How many customers are considered for a split loads in Aspen Fleet Optimizer?
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Solution: The SplitDepth setting is used to set the limit for the number of possible split candidates that the system will consider when it tries to create a split shipment. The system will consider up to N other customers when trying to create a split shipment. For example, if the system has an order for customer A and begins to go through the split logic, and the SplitDepth is set to 8, then the system could consider customers B,C,D,E,F,G,H,I.
Keywords: None
References: None
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Problem Statement: What is the pre-trip time in Aspen Fleet Optimizer?
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Solution: The period of time, in hours, at the beginning of a driving shift when a transport is being billed but not driven. The Pre-Trip is used to identify inspection periods or preparation time prior to the beginning of the driving shift. This time will be included in the total cost of the truck.
Keywords: None
References: None
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Problem Statement: When is an Order actually exported to the EXPORD table?
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Solution: The order is exported from the optimizer session once it has been assigned to a truck, the shift(s) optimized, and then the export option chosen at the end of the optimizer session. This is true even if the order is for a future date.
Keywords:
References: None
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Problem Statement: What can help reduce overflow orders in Aspen Fleet Optimizer?
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Solution: Additional post-optimization processing steps have been added to RSO to reduce the occurrence of must-go (and optionally can-go) orders in the overflow list. When enabled, selected orders in overflow will be tested against transports in either the current terminal or the entire group and placed on the transport if there is a match. This post-processing is not guaranteed to result in an optimal placement of such orders, but is intended to reduce or eliminate manual dispatching for orders which the optimizer does not place on a transport.
These settings are:
PostOptimizeCheckCanGoOrders
PostOptimizeFitOnAnyTerminals
PostOptimizeCheck
Keywords: None
References: None
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Problem Statement: Can 2 users process the same terminal simultaneoulsy in the Data Quality Manager?
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Solution: Yes, with caution.
Very often a terminal is so large that two dispatchers are needed to process the data quality manager exception processing in a timely manner. However, this can be a problem if the dispatchers ever try to work on the same customer at the same time.
One workaround is to break the terminal's customers into 2 zones. The first dispatcher handles the stations in zone 1, and the second dispatcher handles the stations in zone 2.
Keywords:
References: None
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Problem Statement: Why do we have 2 records per day regardless that we are using inventory only. My dispatchers would like to see just one per day. Is there any setting flag to use?
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Solution: This is done by design. This log records every transaction that happens to data. It will be normal to see at least two transactions. The first transaction tells us how the data was recieved. (POS, ECHAIN, IVR, MANUAL UPDATE,etc.) The second transaction is how the data was processed. (DQM (exception processing), Forecasting sevice, etc).
Keywords: records
manual update
References: None
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Problem Statement: This knowledge base article explains why the AFW Security Manager may not display newly configured roles or applications after the AFW Security Manager has been closed then re-opened.
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Solution: Within Internet Information Services (IIS) check the configuration of the AFW and Security virtual directories. The AFW virtual directory should use Anonymous Authentication for virtual directory security. Make sure this Internet user account (IUSR_machinename) or whatever account is configured as the anonymous user has write access to the following folders:
C:\Inetpub\wwwroot\AspenTech\Afw
C:\Inetpub\wwwroot\AspenTech\Afw\Security
Keywords: AFW Security Manager
Roles empty
Blank
References: None
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Problem Statement: How do customer service levels impact Aspen Fleet Optimizer?
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Solution: Service Levels impact the optimization of split loads as well as single customer deliveries. When creating split loads, Resource Scheduling Optimization (RSO) prioritizes pending orders by runout point, then by Service Level, to calculate an average prioritization level before assigning any of the orders to a split load. For each split-load delivery, the RSO calculates an average prioritization level for must-go orders that make up the delivery. Therefore, a customer with a Service Level of 25 and a runout date of June 3 will have a higher priority than a customer with a Service Level of 75 and a runout date of June 4.
Keywords: None
References: None
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Problem Statement: Knowledge Base item #103936 describes how to register the PfwXml.dll file to fix the following error message after the Aspen Security Manager is started:
<font face=Arial size=2> error ''80040e4d'' </font>
<p>
<font face=Arial size=2> /AspenTech/AFW/Security/pfwauthz.asp </font>
<font face=Arial size=2> ,line962 </font>
However, this error message can still occur, even after registering the dll, if version 4.0 of Internet Explorer is installed on the computer.
The Aspen Local Security Server Installation Manual indicates that the minimum platform requirements include IE 4.0. However, this is incorrect. The minimum requirement required by the ALS Server is Internet Explorer v 5.0. Without IE 5.0 (or higher) installed on the computer, the above error message will continue to appear every time the Aspen Security Manager is started.
This error in the Aspen Local Security Server Manual has been noted as a documentation bug and will be fixed.
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Solution: To eliminate the error messages, you must upgrade to Microsoft Internet Explorer v5.0 in addition to registering the dll file.
Keywords:
References: None
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Problem Statement: In the TSO (Transportation Scheduling Optimizer) shifts were being marked dispatched and saved by the users. Later the user would re-load the dispatched shift to make correction or changes to shift. The TSO was labeling the shift as optimized but not as dispatched. To the user it appeared as if the shift was never dispatched but only optimized even though the user correctly saved and dispatched the shift.
|
Solution: The user had his psoft.ini settings for maxdispshifts set to zero. This caused the system to think the max shift forward that can be dispatched was zero. The system then automatically flagged the shifts as optimized instead of dispatched because the software thought zero or no shifts ahead could ever be marked dispatched. We recommend that maxdispshifts be set to 10 for all customers.
Keywords: TSO
optimizer
dispatched
Max Disp Shifts
ini settings
References: None
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Problem Statement: On the Modify Tank form, there is a field called Safety Stock. What is its purpose and how is it used?
|
Solution: This is a feature in Release 7.4 and higher. The design of this along with the name maybe leading to some of the confusion on testing it and weather or not it is truly working correctly.
First, safety stock is not treated the same way as pump stop the system is still treating the safety stock as extra inventory in the ground and not as an absolute run out point. This basically means that the system will try and use the safety stock number but if the delivery window is too tight or the system cannot allow for it to be used the system will still revert back to the actually run out point or pump stop.
Secondly, safety stock is not going to affect the run out point at all. The displayed run out point in Aspen Retail will always be the actual non-buffered run out point. Safety stock will only affect the must-go shift of the load.
Now here is how the safety stock functionality works. First the system will take the volume that is in the safety stock field and translate that into and hours number based on projected sales and sales segments. Once it has this hour number for safety stock it will compare the number of hours to the run out buffer hours. It will then apply the bigger number as the new run out buffer.
For example:
Run out buffer = 12 hours
Safety Stock= 5000 liters / 5000 liters average sales= 24 hours
The system will apply a 24 hour buffer.
Run out buffer = 12 hours
Safety Stock = 5000/ 15000 liters average sales = 8 hours
The system will apply a 12 hour buffer.
The system will treat this run out buffer as a normal buffer therefore if the 24 hour buffer from our first example can not be applied to the load because of window restraints the system will then cut this buffer in half and try a 12 hour buffer.
Keywords: safety stock, runout buffer, modify tank, customer setup
References: None
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Problem Statement: Large swings in Diesel sales trends viewed on customer setup report
|
Solution: The Trend spike percentage value greatly influences the estimate sales numbers used in demand planning. This value is a limit to control how much influence current day- to-day trends impact sales estimates. Lowering this value will allow a greater influence, raising this value will have an opposite effect.
To test, modify a particular product's Trend Spike Percentage, then select a customer whose setup includes this product. Once this has been done, select reforecast under the utilities menu. Changes to sales estimates can then be viewed on the Customer Setup Report.
*Remember changes to a product's Trend Spike Percentage are global. To affect sales for a single customer, it's recommended to utilize the Holiday/Storm planner. In addition there is the capability to set the Trend Spike Percentage independently by product.
Keywords: Trend Spike Percentage
References: None
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Problem Statement: Is there a way to get the delivery manager to default to the same customer?
|
Solution: Yes. Go to the PSOFT.ini and look for [Userprefs]. Under the userprefs, make sure you have:
statlist=1
Keywords: Delivery Manager
References: None
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Problem Statement: I go into Customer setup and the Credit Hold Button is grayed out (read only). What do I need to do to correct this?
|
Solution: Inside of the Database table structure there is a table called TPS_SEKURITY (this table holds all the security functions for the applications and database) within in this table is a row called Credit Manager change the code from '0' (read only) to '1' (read and write) under the appropriate user preference .
Keywords: Credit Hold
Security
References: None
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Problem Statement: Why are loads being forecasted for quantities larger than my customer's tanks?
|
Solution: The reason that loads are getting forecasted bigger than the size of the tanks is because of the virtual truck set up. Here is an example,
TRUCK 1 Fill level 1 45000
TRUCK 1 Fill level 2 35000
TRUCK 1 Fill level 3 30000
CUSTOMER A TANK SIZE 1 12000
CUSTOMER A TANK SIZE 2 12000
When forecasting in this case the system will go to the lowest fill level available. In this case that would be fill level 3 or 30000 liters. In our exaggerated case even if both tanks were completely empty this station could only hold 24000 liters and the system would be forced to forecast 30000 liters. In order to fix this problem we would need to add additional smaller fill levels to this truck. The best way to figure out what size trucks are need in a particular market is to run the sustainable loads report inside Aspen Retail. This report queries a station's storage capacity and average daily sales and displays how large of a load we can consistently deliver based on the desired window size. The sustainable loads report can be found under File and then Print Reports.
Keywords:
References: None
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Problem Statement: What is Allocation Hold and what 3rd party application is recommended for setting this?
|
Solution: Functionality inside of Aspen Retail makes it possible to place a customer on Allocation Hold by product. This is done by using a third party software package. The information is written to and stored in the TCIF_CPT table. If a customer is placed on allocation hold for a certain product, all other products will be available for shipment. The product and tanks setup GUI; inside customer setup has been modified to include a column for Allocation Hold. This is a web-based product and it is sold separately.
Keywords: Allocation Hold
3rd party application
References: None
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Problem Statement: Parking logic does not seem to work.
|
Solution: Trip times between parking, depot and customers are in place. A very high cost was given to loads in the overflow. The trucks were dedicated or even proprietry.
If customers are linked to the main terminal. 80 % of the trucks are stationed in that main terminal. If there is too much work, one can use sub-carriers (terminal with no product and truck stop = on). It is impossible to link stations to the parking because it will not always be used. These sub-carriers are not always close to the main terminal (100 km is possible). During the optimisation Retails prefers to put loads in the overflow instead of giving them to the parking.
To make the Parkings logic work, one would need to link customers to that parking or to activate the guarantee flag.
Keywords: Parking
Terminal
References: None
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Problem Statement: This is related to European settings. When you are in the optimiser and open the Search screen (edit and search), you can find loads that belong to a particular customer. When you do this with a load that happens to be a split load and has been planned on a truck, an incorrect date format would be showing up. That is, when you use the country setting =2 in the ini file, you would expect to see DD/MM but for the split load you would instead see MM/DD.
|
Solution: To be fixed
Keywords: Search
Date Format
References: None
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Problem Statement: Why are orders not being processed by the MANORD service?
|
Solution: If orders are not being correctly processed by the MANORD service the best thing to do is to compare a record written by the application to a record written by the interface placing orders into the table.
The best way to do this is the following:
1. Open a customer in customer setup.
2. Open replenishment planner and place an order for the same > customer that you opened in customer setup.
3. This will cause the order to be written to the MANORD table.
4. Then compare this order in the MANORD table against orders that are getting written by the interface and identify any differences.
Keywords: MANORD
References: None
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Problem Statement: Will there be a delay from the time the order is placed through IVR until the time we actually can update the load in the replenishment planner. Can the process be modified to shorten the time delay between order placement and arrival of order into replenishment planner?
|
Solution: There will be a delay the system will pass the orders through the current IVR to our manual order table and then the orders will be brought in to the system by the manual order service. This delay will depend on how often the manual order service is setup to import orders. The service has a interval timer' on it that tells it how often to go out and look for new orders in the table. The service can be set up to run every minute every five minutes etc. Obviously by having this service run more often it will cut down the wait for the order. The other question that will need to be address in tandem with this how often will you feed the orders the Manual Order table.
Unfortunately, the only thing that you can do is wait for the order to be processed in. You can take steps as described above to try and minimize this time but there is no easy way to avoid it. In theory it would be possible to write a program to allow users to edit the comments field in the manord table but this type of process is full of pitfalls and dangers.
Keywords:
References: None
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Problem Statement: When double clicking on the AspenSelector.exe I get an error that reads. Component 'COMDLG32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid.
|
Solution: If you are getting this error you will need to get a copy of the comdlg32.ocx and put this file into the system32 folder. Once you have done this you should be able to open the AspenSelector.exe
Keywords: AspenSelector
ALM
comdlg32.ocx
References: None
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Problem Statement: When configuring Aspen Local Security (ALS) for InfoPlus.21, is there a limitation on the number
of roles that can be created?
of users that can be added to roles?
of simultaneous users connected?
|
Solution: The answer to the first two questions is No, there are no limits.
The answer to the 3rd question needs some elaboration. Only 10 simultaneous users are allowed if ALS has been installed on NT Workstation with Personal Web Server (PWS). Even though there is only a 10 user limit, we haven''t noticed this to be a real problem. All queries to the ALS are short in duration; clients issue short http requests and the server passes back a couple of XML files. Each session is short-lived.
Most people run ALS with NT Server and IIS, which doesn''t have this 10 user limit.
Simultaneous user limits are more a function of memory size, state of network, amount of disk space, processor speed, etc.
Keywords: Security
ALS
limitation
References: None
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Problem Statement: What is the tank certification feature, and how does it work?
|
Solution: The tank certification feature allows Aspen Retail to keep track of the tank certification expiration date. When the date has expired, orders will still be generated, however the optimizer will flag these orders as gray, problem orders.
To enable the tank certification feature, you must first modify the section of the PSOFT.ini file:
tankCertificationCheck=1
Note: If you forget to make this change in the INI file, the tank certification field will be grayed out and inactive on the CUSTOMER SETUP - PRODUCTS AND TANKS
From Customer Setup, click on the tank icon on the toolbar. Change the certification date as necessary on the bottom center of the CUSTOMER SETUP - PRODUCTS AND TANKS form (see attached screen capture).
Keywords: Tank certification
References: None
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Problem Statement: How to Find Multiple Orders?
|
Solution: The multiple order finder will find multiple loads from either manual order customers or for forecasted customers. The only thing that dispatchers need to remember is that this functionality will only work after the system has optimized the work. The system will not show duplicate loads on the same shift if the work has not been optimized.
Keywords:
References: None
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Problem Statement: Scripts for creating new users in Oracle
|
Solution: The attached four scripts are used to create new users in Oracle for Retail (all versions of Retail and Oracle). You need to login with a user that has the dba privilege in order to run these scripts. You will need to edit the username to suit your needs. Please make sure you download the attached scripts. The scripts and their purposes are noted below:
ATAdmin_user.sql creates an Oracle user with the ROLE_MIM_ADMIN as the default role.
ATCoord_user.sql creates an Oracle user with the ROLE_MIM_COORD as the default role.
ATMgr_user.sql creates an Oracle user with the ROLE_MIM_MGR as the default role.
ATSupprt_user.sql creates an Oracle user with the ROLE_MIM_SUPPORT as the default role.
Keywords: Scripts
Oracle
New User
References: None
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Problem Statement: Background
Application security has been implemented for Process Explorer (meaning the Pe.xml file has been imported into Local Security.) So any users not granted specific application privileges will have them denied. For example, as shown here, the Supervisor role has been granted the right to use File - New in Process Explorer:
Now the permission is available for accounts in the Supervisor role:
So once implemented, as shown above how can application security be safely removed (Process Explorer, IP.21 Browser Graphic Studio, etc.)? Is there any danger of locking out users by just removing the application? Do users need to be removed from Roles first?
|
Solution: Removing the Application from Local Security is all that needs to be done. At startup client applications check Local Security to see if their Security application has been imported. If it is not foundany security restrictions have been implemented. By simply removing the Application, security goes back to a wide-open state from the application perspective, and all users once more have all privileges granted.
Keywords: disable
lockout
locked out
References: None
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Problem Statement: Attempting to Refresh Cache in AFW Security Client results in an Unhandled Exception:
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL)).
|
Solution: 1. Open IIS Manager and navigate to Sites > Default Web Site > Aspentech > Left click on Afw
2. Select Basic Settings at the right hand side column and attempt a Test Settings command. It should display an error message such as There was an error while performing the operation - Invalid application path
3. Click on Connect As and change the path credentials from Application User to Specific User > in this case the same resource account running the AFW Security Client Service. Make sure Test Settings works before going to the next step. If the test fails again, re-check permissions of the service account.
4. Restart IIS and refresh cache in AFW Security Client.
Keywords: HRESULT: 0x80004005 (E_FAIL)
Unhandled Exception
References: None
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Problem Statement: The optimizer was not correctly respecting the MATCH TRUCK option. The optimizer was matching the order to the truck when it should not - the system was changing the gallons on loads to match the truck even if the customers did not have the match truck option checked.
On the other hand, when the flag called match truck is checked, the system is supposed to change order - but only for those orders there the flag is checked. However, the system was changing it on all orders.
|
Solution: Fixed in 7.03.01.17 and 7.04
Keywords:
References: None
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Problem Statement: What does the INI Setting DisplayMovedOrders do?
|
Solution: The DisplayMovedOrders ini setting was added that allows you to specify
whether or not to display (in RSO) the dispatched orders for a station that
was moved out of the selected group and for the selected shift.
Keywords: RSO
References: None
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Problem Statement: AFW Security Manager content suddenly becomes empty. All previously configured Applications and Roles have disappeared.
While observing this behavior, all related InfoPlus 21 applications run normally without any security access issues.
|
Solution: Reset the IIS application.
From a command prompt type: iisreset and press Enter
Once completed all Applications and Role settings in AFW Security Manager should display correctly.
Keywords: AFW Security manager
empty
disappear
Vanish
References: None
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Problem Statement: After the user closes the optimizer (and some of the other Aspen Retail programs), the connection to the Oracle Database is lost.
|
Solution: This condition can be caused by exceeding 8 characters in the user ID login field. Try assigning unique login IDs to each user which are less than 8 characters. This will usually fix thisd condition.
Keywords: Optimizer connection
Oracle Database
References: None
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Problem Statement: How does the system do the forecast?
|
Solution: When Sales and/or Inventory information are input into the system, the information is written into the following tables:
Unreconciled Sales and Inventory data
-- TPS_CURINFO
Unreconciled Sales Only data --
TPS_NEWINFO
Unreconciled Inventory Only data
-- TPS_NEWINFO
Unreconciled 2nd Inventory Only Data
-- TPS_UPINFO
Reconciled data --
TPS_YESTINFO
The only data that either the Replenishment Planner or the Resource Scheduling Optimization use is the data in the TPS_YESTINFO table. All other data is pre- data reconciliation and considered unreliable.
If either a Sales Only record or an Inventory Only record is input into the system, the system will wait to forecast the station until the time specified in the Forecast Delay Cutoff. If both a Sales record and Inventory record are input either as one record or two separate records, the system will forecast the station immediately.
If the information that is input reconciles with the previously reconciled sales and inventory information, the station will be forecasted if necessary existing shipments will be updated to reflect new quantities, new retain and run out times, etc. and new shipment will also be generated, if applicable.
If the information that is input does not reconcile with the previously reconciled sales and inventory information, then an exception is generated inside the Data Quality Manager and user intervention is needed before the station can be forecasted. Note that because the Sales data or the Inventory data that was input created an exception the Sales and Inventory information is now yet written to the TPS_YESTINFO table, therefore the 'bad' data will not be used in the forecast. When the user corrects the exception and either 'overrides' or 'accepts' the data, it is then written to the TPS_YESTINFO table and that Sales and Inventory information will be used in the forecast.
Keywords:
References: None
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Problem Statement: Where is the configuration of NT Services Aspen Exchange and has it been modified to include the configuration of the NT Services?
|
Solution: Parts of the PSCONFIG capability are now on the Utilities pull down menu in the app GUI. The services can be configured in the INI files or the Exchange utility.
Keywords: NT Services
PSCONFIG
Aspen Exchange
References: None
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Problem Statement: An error is received after selecting the Test Connection button on the AFW Security - Configure Data Source screen.
The main screen displays the status:
Error number: 80040e4d
Cannot start your application. The workgroup information file is missing or opened exclusively by another user.
|
Solution: Ensure that the Login ID field is set to Admin and the Password and Confirm Password fields are blank as shown below:
Keywords: Unable to connect to the database
AFW Security Manager Initialization Failed
References: None
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Problem Statement: Is there an ini setting that can be used to set a percentage variance by compartment when running Load Confirmation?
|
Solution: There is an ini setting called LoadConfirmByCompartmentWarningPercent
This percentage is a deviation tolerance between the compartment?s load confirm quantities (when LoadConfirmByCompartment=1) and the planned deliveries (ordered quantity). If a confirmed quantity exceeds the tolerance a warning is issued; if a confirmed quantity is within tolerance no warning is issued.
Acceptable Values: 0 (default) to 100.
If ?0? is selected, a warning is generated when a compartment-confirmed quantity differs from the planned quantity. If ?100? is selected, a warning is issued if the confirmed quantity is either 0 or 2*X (where X is the planned quantity, which is a 100% deviation from planned quantity). Generally, the confirmed quantity can vary from X-X*P/100 and X+X*P/100, where X is the planned compartment quantity and P is the value of LoadConfirmByCompartmentWarningPerCent.
Example Assume the LoadConfirmByCompartment
WarningPercent=75 (P) and the planned quantity is 2,500
units (X) and if the load confirm quantities is either 625
units or less (less than 75%) or 4375 or more (more than
75%), then the ordered quantity warning is issued.
Keywords: Percentage
Load Confirmation
References: None
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Problem Statement: Is there an ini setting that limits the amount of product a station receives under certain circumstances?
|
Solution: The ini setting MaxMinDaySupply minimizes the problem of a station receiving more than 30 days of product supply under certain conditions. With this setting enabled, the forecasting logic will schedule a delivery of the first runout product to meet the minimum days supply (set up at the customer level) and use the remainder of the truck?s capacity to maximize the minimum days supply for the second runout product. This will, in effect, extend the runout time of the next order forecasted because there is some quantity included for the second product in the current order. For metered trucks, this change works only for non-TIM customers. For sealed and metered trucks it works for both TIM and non-TIM customers.
Acceptable Values:
0 = Normal forecasting.
1 = Maximize the minimum day supply quantity for the next
runout product.
Use: Use this setting with customers that have a combination of high and very low sales tanks setup with large storage capacity. Applies to forecasted customers only. Applies only when trucks are configured to use weight-by-axle.
Keywords: weight by axle
max day supply
forecasting
References: None
|
Problem Statement: Why are loads being dispatched that we aren't aware even exist?
|
Solution: There is an INI setting called 'ALLOWOVERFLOW = 1' When the optimization is complete and the dispatcher exports the shift, if this ini setting is equal to 1, then all orders in overflow will be marked as dispatched. The transport that will be used is the transport the order is oringinally forcasted on.
To receive a warning that there are shipments in overflow prior to exporting a shift, turn the ini setting to equal 0.
Keywords: Dispatched Loads
Allow overflow
Overflow
exporting
References: None
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Problem Statement: After you change terminal with in the customer setup screen. Then you go to the replenishment planner and you export an order. The only terminal that shows up is the home terminal.
|
Solution: The reason for this is because you need to go back into the customer setup screen and add trip times into all of there terminals that this site will be pulling out of.
Keywords: Exporting
Replenishment Planner
Trip Times
Terminal
Customer Update
References: None
|
Problem Statement: Is there a way for the RSO to automatically pick a terminal where product is available? That is if the station source terminal has the product set to no.
|
Solution: If you export an order, then set the product availability at the customer's source terminal to No, the RSO will change the source terminal for the exported order to a terminal that has available product. If you reload the exported order in RSO, you have the option of keeping the newly assigned terminal or reassigning the order back to the original source terminal. Use the AllowChangeTerminalLoading ini setting in the Customize.ini file to set this option.
Keywords: RSO
Products
References: None
|
Problem Statement: What are the upcoming improvements in organizing the INI files?
|
Solution: The entire ini switches were restructured to the following starting version 7.5 of Retail and 2.3 of Bulk 3.0 :
Customize.ini - Contains switches that may need to be modified by the customer. Internal.ini - Contains switches that should not be directly modified by the customer. Services.ini - Contains switches used by the Win32 services.
The switches within Customize.ini and Services.ini will be fully described and a complete documentation will be shipped along with the release notes.
The switches within internal.ini are reserved and are not to be modified by customers.
A conversion application will be shipping along the 7.5 version to convert :
psoft.ini
psoftg.ini
to
Customize.ini
Internal.ini
Services.ini
Keywords:
References: None
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Problem Statement: After installing Aspen Local Security V7.1 on a Windows 2008 server with IIS 7.0 , the following error message is returned when testing security in Internet Explorer:
|
Solution: The above error message indicates the ASP role in IIS is missing. Adding the ASP role to IIS (as illustrated on the screen grab below) resolves the problem.
Keywords: HTTP Error 404.3 - Not found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map.
References: None
|
Problem Statement: The kinetic model can use a mass transfer coefficient that is either :
Constant
Effective, when coefficient is based on effective mass transfer rate
Estimated
Uses the Stanton number, when the mass transfer coefficient is based on the superficial fluid velocity
Is given by a User Submodel
The documentation explaining how the coefficient estimated is missing in 2004.1 and earlier versions.
|
Solution: With Estimated selected, the overall mass transfer coefficient is estimated from the molecular diffusion coefficient. The following equations are used:
The film coefficient, ke, is estimated from the Wilson-Geankopolis equation. The Wilson-Geankopolis equation relates the Sherwood number, Sh, to the Schmidt, Sc, and Reynolds, Re, numbers:
The molecular diffusion, Dm, is normally supplied as a constant value. The pore/effective diffusion coefficient is estimated as follows:
and
The internal film coefficient, ki, is estimated by:
Notation:
= Pore/effective diffusion coefficient
= Interparticle/external voidage
= Intraparticle/internal voidage
k = Overall mass transfer coefficient
= External film coefficient
= Internal film coefficient
= Fluid phase viscosity
= Fluid phase density
= Particle radius
Re = Reynolds number
Sc = Schmidt number
Sh = Sherwood number
= Fluid superficial velocity
Keywords: Liquid
Chromatography
General
Process
References: None
|
Problem Statement: What would be a reason for turning off the book inventory feature
|
Solution: There is a new Book Inventory flag inside the customer setup field. This flag is used in conjunction with the meter sales service and the book inventory service. This flag does not impact the normal book inventory calculation, but will only impact book inventory calculations created by the book inventory service. For example, let's say that you are getting information feeds on sales and inventory ever hour - with some of the accounts getting both sales and inventory and some just getting sales. Previously if Aspen Retail is getting both sales and inventory for an account, it would overwrite the actual inventory with a book inventory. Now this new flag will stop this. It is important to note that this indicator is only used by the book inventory service and it will not have an impact on anyone not running this service.
Keywords: Inventory
Sales
Book Inventory
Flag
References: None
|
Problem Statement: Where does the orders number in the delivered loads log go?
|
Solution: The OLDORDS is what stores all of the order number that is in the delivered loads log.
Keywords: Order Number
Delivered loads log
References: None
|
Problem Statement: Under specific circumstances, the following warning message will appear in the Aspen Production Record Manager (formerly Aspen Batch.21) Administrator and Query Tools:
Fig.1
Note: This message is for informational purposes only. In other words, it does not affect functionality.
|
Solution: In version 2006.5, Aspen Production Record Manager performs a run-time license check routine in which the number of licensed Batch Areas is verified. The message above (Fig1) may occur under the following circumstances:
1. When the Licensing Information for the machine on which Production Record Manager is installed has not been properly configured.
The Licensing information can be configured using the SLM Configuration Wizard.
The following KB Articles describe how to use this tool based on the license type:
- KB 121648: How do I install and configure my dongle-free STANDALONE license with SLM v2006 and above?
- KB 115030: How do I install and configure my dongle-free NETWORK license with SLM v2006 and above?
- KB 118722: How to install and configure your Standalone license file with your yellow USB dongle
- KB 115262: Quick Installation Guide for SLM NETWORK license (dongle-locked)
2. When the communication to the SLM Server has been interrupted (if using a Network License):
- Verify that there is a two way communication between the Production Record Manager server and the SLM Server. The Windows tools ping and nslookup can be used for this purpose.
- If there is a firewall between the Aspen InfoPlus.21and SLM Servers, the following ports will need to be open (see KB 116963):
Port 5093 TCP
Port 5094 TCP
Port 5093 UDP
Port 5094 UDP
3. When the SLM_BATCH21_AREAS license has actually been exceeded:
Examine the SLM_BATCH21_AREAS limit by using the SLM License Profiler. For more information on how to use this tool, please refer to KB 118066.
4. In rare circumstances, Aspen Production Record Manager will no longer be able to check out Batch Areas from the SLM Server.
This problem may occur even if all of the possible causes listed above are not an issue, and other Aspen applications from the same machine are checking out licensed from the same SLM Server. This locked license behavior can be observed by examining the SLM_BATCH21_AREAS key using the WLMAdmin tool (Fig.2). The In Use field will show a 0 (zero), even though Total shows that licenses are available:
Fig.2
In order to fix this issue, please follow these steps:
- From the Production Record Manager Administrator, create a new Area by expanding Data Sources, then the Data Source itself and right-clicking in Area and selecting New Area...
- Run the SLM Configuration Wizard as directed above (point #1)
- Close any running Production Record Manager tools
- Invoke the Aspen Production Record Manager Administrator, browse and expand Areas. At this point, the corresponding number of licences for each Area should have been checked out. The WLMAdmin tool can be used to verify the license checkout process.
Additional Information
In V7.1 and newer the Aspen Production Record Manager is licensed based on the number of servers, while in version 2006.5 it was on the basis of areas. For version V7.1 and later the following troubleshooting items may be used:
1. Make sure the license is being used with just one Aspen Production Record Manager server.
2. Make sure that the license is configured correctly. Step through the SLM Configuration Wizard and make sure one or more buckets appear. If no buckets appear please remove and re-add the server. In the advanced settings 'Enable network broadcasting' may need to be toggled along with 'Ignore local keys'.
3. Make sure the SLM_BATCH_AREAS key has a value of at least 1 (this can be seen va the SLM License Profiler).
IMPORTANT NOTE: After following the above-mentioned troubleshooting steps you must restart the Aspen Production Record Manager Services service in the Services snap-in.
Keywords: Unable to acquire BATCH21_areas License
Batch.21 License Error
SLM_BATCH21_AREAS
References: None
|
Problem Statement: How to make better use of available trucks?
|
Solution: Putting all of the trucks in the same size group, improved the utilization of the transports. Utilization in this case, went from 63% utilization to 90%.
Using size groupings can speed up the performance of the optimization, but it degrades the quality of theSolution because it relies on a pre-optimization grouping of truck options for orders. Once these groupings are set, the optimization does not consider moving orders between groupings.
ThisSolution was designed to solve extraordinarily long optimization times. Basically if a customer has a lot of trucks that are very similiar, and a lot of orders that are similiar, grouping the trucks reduces the number of iterations that needs to take place for any particular order to find a home. Unfortunately, it also reduces the chance that certain orders will find a home.
The only issue we may run into here is we may need to look at other options to speed up the optimization time if that is perceived to be a problem. There are a number of set-up options that can be altered to bring this time down. Modifying the compartment sizes in the database as it stands. This will not only potentially help certain orders find a home, but it could also help to speed up the optimization. If there are currently have a lot of compartmentation options that are very similiar. This not only provides very little flexibility, but also causes the optimizer to look at options that aren't of much value... considering the cost (in processing time) of these other variables.
Keywords: Size Groups
Compartmentation
Utilization
References: None
|
Problem Statement: What Do Optimizer Warnings Codes Tell Us?
|
Solution: Run Out in/(during) Shift - This would be telling me that the order I am about to place on the truck/transport is going to run out on the current shift I am working with (or placing the order on the truck for.) So if the order has a run out of 14:00 hours and the terminal start time was 4:00 AM and I was placing the order onto the truck as a first load for example I would expect that I am going to get a message telling me that this customer will/is going to run out on the shift and that if this order does not get delivered for some reason on this shift this site will be out of one or more products based on everything the system has learned about the station through the DQM and Forecasting processes.
Retain in(during) Shift - This would be telling me that the order I am about to place on the truck/transport is going to retain on the current shift I am working with (or placing the order on the truck for.) So if the order has a retain time of 10:00 AM and the terminal start time was 4:00 AM and I would not want this order to be placed on the truck prior to the time of retain. For example I would see this type of load being a last load on the truck and I would also that I am going to get a message telling me that this customer will/is going to retain on the shift and that if this order does not get delivered in the specified order for some reason on this shift this site will retain one or more products based on everything the system has learned about the station through the DQM and Forecasting processes.
Run Out Before Shift - This would be telling me that the order I am about to place on the truck/transport is probably already out or if this is not the case that the data I processed in the DQM was not the most accurate. For example if the shift is 4/25 Night and the user pick up a load out of the overflow and the Run Out time on the order reads 4/25 08:00 this station is out by Aspen thinking. This info (run out time) is generated by the info that the system got in the DQM and through the Forecasting processes.
Retain After Shift - This would be telling me that the order I am about to place onto the given truck will not fit on the shift I am working with. So for example if the shift is 4/25 Day and I am trying to place an order with a retain time of 4/25 18:00 hours this message would be generated.
Out of Sequence - This is the message generated when the user would grab an order from the available list for example and the order is not the first order in the list of orders for that customer. The message would be more like 'There are earlier unscheduled shipments for the same customer.'
Keywords: Warnings
References: None
|
Problem Statement: Is there a table in Aspen Retail that stores driver classification information?
|
Solution: There is a table that exists in the database that does stores this information; however it is not currently functional and will be used in a future driver system. The table is called TPS_DRIVERCLASSIFICATION and lists available classifications for drivers. It permits the addition of user-defined classifications and associates them with drivers. This table is a lookup table of all the available classifications a driver may have.
Keywords: Driver Information
Classification
References: None
|
Problem Statement: Is there a way to verify that I have installed the application correctly?
|
Solution: 1 After installing Aspen Retail, ensure that the following directories exist on
your computer:
<drive>\Program Files\AspenTech\?
<drive>\Program Files\Common Files\AspenTech Shared\?
2 Open Aspen Retail by selecting the following from the Windows Start
menu:
Start | Programs | AspenTech | Aspen Retail | Aspen Retail
3 Enter data such as products, terminals, transports, and so forth. For
guidance on gathering and entering this data, see the Aspen Retail
Modeling Guide.
4 Run reports to ensure that the data entered was stored correctly in the
database. For a list of these reports, see the ?Aspen Retail Reports? topic
in Retail Help.
5 Ensure you can access the Customer Credit Utility by selecting the
following from the Windows Start menu:
Start | Programs | AspenTech | Aspen Retail | Aspen Retail
Customer Credit Utility.
6 Ensure you can access the Remote Access Terminal module by selecting
the following from the Windows Start menu:
Start | Programs | AspenTech | Aspen Retail | Aspen Retail
Remote Access Terminal.
7 Ensure you can access the Customize.ini and LTConfig.ini files by selecting
the following from the Windows Start menu:
Start | Programs | AspenTech | Aspen Retail | Aspen Retail
Settings
Keywords:
References: None
|
Problem Statement: Does Aspen Retail Support SQL Server version 2006.5?
|
Solution: As mentioned on page 20 of the Aspen Retail Installation and Configuration Guild for 2006.5 - we are not supporting version 2005 of SQL Server.
2006.5 is the first version that officially supports this version of SQL Server, however, we are unofficially using it for versions 2006 and 2006.1 as well.
Keywords: SQL SERVER, Installation, Database
References: None
|
Problem Statement: Why wont any of my orders go onto Trucks marked Carrier Non-Dedicated that are Bill by Shipment?
|
Solution: There has been a new ini Setting added to allow Can-Go orders to go onto Carrier Trucks that are Bill-by-Shipment
The new setting is in the Customize.ini and it is either On or Off .. (0 or 1)
AllowCanGoLoadsForCarriers=1
With this setting set to 1, the Can-Go orders will be able to go onto the carrier trucks as the Optimizer sees them financially advisable.
Keywords: Can-Go Orders, Carrier Trucks
References: None
|
Problem Statement: This knowledge base article describes where the user log information is stored for Aspen Local Security (ALS) and Aspen Frame Work (AFW) databases.
|
Solution: The user log information is stored in the AFW/ALS database in the PFWLog table.
This database log table contains the following information:
Connection Time
Username
Whether or not the connection was successful
The AFW/ALS database location can be found from the 'Configure Data Source' tool. To launch this tool go to:
Start | Programs | AspenTech | Data Source Configuration Tool
If the database is in SQL Server or Oracle the name of the database will be listed. If the database is MS Access then it will be called AFWDB and it will likely be located in
Program Files | AspenTech | Local Security | Access97
This database does not log the name of the application that the user launched (Aspen Process Explorer, etc.) it only logs the username, time, and success of logging into the AFW/ALS database.
Keywords: authentication
list
denied
deny
References: None
|
Problem Statement: One station split more than one time on one shift or same day
|
Solution: If you do not want your customers to split more than one time a per shift. There is an INI setting that can be set to prevent this from occurring. It is in the Psoft.ini and it is called SplitCustomerOncePerShift it should be turned on (set to =1).
The only thing we would caution you about is that there may be some customers that are getting split twice in the same shift because of their split partners. If this is the case and you turn this on, you may see additional loads appear in the overflow because now they cannot both be split with the same person. What you would need to do in this case is to make sure they are paired up with a variety of potential partners in case one of them is used by another partner on the same shift.
Keywords: splits
INI
psoft
References: None
|
Problem Statement: Why would the trend info for week 4 overwrite the info for weeks 1 & 2 and not populate week 4?
|
Solution: This would happen when the numfullwks field in the stations table is incorrect. This field is populated by the number of completed weeks for calculating Average Daily Sales. When entering a new station with 3 weeks of trend history you will need to go to the stations table and populate the numfullwks field with the number 3.
Keywords: Trends
numfullwks
Average Daily Sales
References: None
|
Problem Statement: How to Handle the Holiday Storm Planner after a station is remodelled with larger tanks
|
Solution: This is how the holiday storm planner works. It will take last years sales and this years sales will set and avg. of the two days. Now you will have to figure out how much you want to raise or lower your %. You could setup the sites at 5% to 10% and it worked well.
Keywords: Holiday Storm Planner
References: None
|
Problem Statement: Can I get a description of the Warnings that can be turned on in the INI settings and what each of them do?
|
Solution: Each of these warning can be turned on or off. Here is what the system is designed to do if they are turned on:
PrintDataWarnings - if this is turned on it will write all warnings with data containing zeros to the Warnings Manager.
DispLockWarnings - if this is turned on it will write warnings for shipments that are locked or dispatched and will cause a retain or runout to the Warnings Manager.
UndispLockWarnings - if this is turned on it will write all warnings for shipments that will cause a retain or a runout to the Warnings Manager.
PrintUnDelDispWarn - if this is turned on it will write all warnings for shipments that put into the delivered shipment log and are not dispatched to the Warnings Manager.
Keywords: INI Warnings
References: None
|
Problem Statement: Is there a way to validation fuel category restriction on manual orders?
|
Solution: There is an ini setting that when this option is enabled and a manual order is imported, the system runs a validation check to ensure that an add or change order does not violate a side-by-side fuel category restriction.
The ini setting is called CheckSidebySideOrderImport
0= Validation logic is off
1= Validation logic is on
The use is for manual accounts that have FCAT restrictions
Example:
Each product has a matrix of FCats indicating side-by-side restrictions to follow. When the system imports a new order or order change for a station, logic will go through the FCat restrictions matrix to ensure that the new order or change does not violate side-by-side restrictions. If the new order or change does violate side-by-side restrictions, the system will not import the manual order and will update the record with an error message
Keywords: FCAT restrictions
Manual Accounts
Manual Orders
References: None
|
Problem Statement: What table stores the archived sales and inventory information that is used by the Holiday Storm Planner?
|
Solution: TPS_HOLIDAYDATE and TPS_HOLIDAYNOTES store the sales and inventory archive history that is used by the Holiday Storm Planner.
Keywords: TPS Tables
Holiday Storm Planner
Sales and Inventory
References: None
|
Problem Statement: What operating systems and Oracle databases are supported by Aspen Retail 7.03.02.00 and later?
|
Solution: Effective July 15, 2001, version 7.03.02.00, and future versions of Aspen Retail Software will be compiled in Unicode. Aspen will no longer ship single-byte software. If you are currently using single-byte software, you will continue to receive single-byte software until version 7.03.02.00. Aspen Retail will require a user's operating system to be either Windows NT (SP 5 or higher) or Windows 2000. When installing Windows NT or Windows 2000, please be sure to include Unicode extensions, as operating system Unicode DLL's will not be provided. Aspen Retail will not work on any other platform.
In addition to new operating system requirements, Aspen Retail will no longer support Oracle Client and Server version 7. Aspen Retail will support Oracle Client and Server version 8.0.5 and higher. Again if you are currently using software supported by Oracle 7, you will continue to receive software supported by Oracle 7 until version 7.03.02.00.
Keywords: operating system, oracle, NT, 2000
References: None
|
Problem Statement: How can I add members from domains, when the domain is not reachable from AFW / Aspen Local Security?
When opening the AFW Security manager, you expand down through the machine name, application and roles, and a role is selected and the members tab is used to ADD a member, the following message occurs if the user account is a member of domain that is not reachable:
|
Solution: In this case, use the Advanced tab, which will enable you to provide the user account name and the domain.
This may generate the following message:
Click yes to add the account.
The important thing to remember here, is to confirm the account you are adding is a valid account on the identified domain.
You can test this addition, by going to the AFW Security Client Tool. Use the Refresh Cache now button, then the Advanced, Test Security Functions, Refresh Cache, Get Roles, provide the User and Domain, Get User Roles. This should present the role for which you have just added the user account.
The use of this Advanced option was added in the event a domain could not be reached for configuring and adding user accounts. This method is acceptable for configuring the AFW Security Manager / Aspen Local Security.
Keywords: None
References: None
|
Problem Statement: When the local Anonymous user under the Authentication Method in the AspenTech virtual web page in IIS is replaced by a Domain user, it is no longer possible to access the local security page at:
http://local-host/AspenTech/AFW/Security/pfwauthz.asp
When that happens, one will get an error:
Server object error asp:0178:xxxxxxxx
Server create object failed, asp authorized page line 240
|
Solution: This happens when the Domain user is a member of the local system USER group, not the GUEST group. By default the Anonymous user is a member of the local system GUEST group.
Once the Domain user is changed to be a member of the local system GUEST group the error is not occurring anymore.
Keywords: anonymous authentication method security
References: None
|
Problem Statement: This knowledge base article describes how to determine which Aspen Local Security roles are associated with given user account.
|
Solution: 1. Go to Start | Programs | AspenTech | AFW Security Client Tool
2. Click the Advanced Options button
3. Click Test Security Functions
4. Click Refresh Cache
5. Click Get Roles (will become available once the Refresh Cache button is pressed)
6. 6. Enter your user name and domain then click Get User Roles. If no roles are returned then click the Get All Roles button to see if any roles are recognized in the Aspen Security server.
Important: If no user roles are returned in step 6, repeat the procedure but this time select the 'In Process (Authorization DLL)' option before pressing the Refresh Cache button in step 4.
Keywords: Aspen Framework
AFW
Aspen Local Security
ALS
References: None
|
Problem Statement: How does Aspen Retail decide between short and split loads?
|
Solution: The Short -vs- Split scenarios are explained by the below two examples.
CUSTOMER A :
ROUNTRIP TIME = 2.0 HR
LABOR RATE = $45.00 / hour
FORECASTED Delivery: 30,000 LITERS
Truck Capacity: 40,000 LITERS
INI setting
The first thing the system is going to do is figure out the cost per volume (CPV) for the split load. The round trip time is 2.0 HRS and the .ini setting (short vs split) is 45 mins this tells the system the shortest split load will take 2 HRS and 45mins (i.e. if the .ini setting was 30 then the system would think the shortest split load was 2HRS and 30 mins.)
SPLIT LOAD COST Calculation
40,000 liters
DELIVERY TIME = 2.75 hours
TOTAL COST = $123.75 (2.75 hours X $45/hour)
CPV=.00309375 ($123.75/40000 liters)
NEXT THE SYSTEM CALCUALTES THE BREAK EVEN SHORT VOLUME
CUSTOMER A Break Even Volume Calculation
DELIVERY TIME = 2.0 hours
TOTAL COST= $90.00 (2.0 hours X $45/hour)
CPV=.00309375 ($90 / 30000 liters)
BREAK EVEN VOLUME = 29090 liters [COST / CPV or $90/($.0309375/liter)]
The break even volume takes the CPV from the split load and divides that into the cost of the load in our case $90.00 divided by .00309375.
In this case the system thinks that if it has more than 29090 liters on the truck that there can not be a cheaper split load out there because the .ini setting is telling it the shortest split load takes at least 2HRS and 45 mins so the system does not even look for a split load. The question to ask your self when setting the short vs split number is how long are my average times between stations? If my average time between stations is 5 minutes and my short vs split .ini setting is set up at 45 minutes this is causing the system to not even look at these sites as possible split partners. It is important to realize that if the system performs the above test and the liters are greater than the break even point the system does not even look a split partner.
Keywords:
References: None
|
Problem Statement: In terminal setup it is possible to setup MONTHLY FIXED COSTS. Is it also possible to set up the volume cost of getting fuel to the terminal, ie the refinery to terminal delivery cost per litre of fuel?
How does or is the MONTHLY FIXED COST used in the optimizer calculations. For example, if a customer is equal distance thus same cost from one terminal than another, will the optimizer favor the terminal with the lowest fixed cost? Or, if there is a significant difference, it could be that the a customer coud be closer to one terminal than another, but the montly fixed cost is higher from the closer terminal, thus it is cheaper to deliver from the terminal that is further away? Does the optimizer work in this way?
|
Solution: If a customer is equal distance thus same cost from one terminal than another, will the optimizer favor the terminal with the lowest fixed cost? The answer is No, it doesn't work that way,. A fixed cost is just that-fixed. It is going to happen no matter what so what we try to do is minimize variable costs. So fixed cost will never influence sourcing decisions.
Then what is the point of having the fixed cost entered then? How do you enter the variable cost of getting the product to the terminal in the first place?
One way to do it is to put it into the volume cost charts of the transports, ie inflate the current cost charts including the primary cost, however this is not the best as it will require the addition of a lot of new cost options, and also the need to change the transport cost each time they move from one terminal to another. Ie A lot of maintenance will be required but it would give a much more accurate decision and at least ensure sourcing is done more intelligently. The best option would be to have a variable cost setup if possible for the terminals?
The only thing the fixed cost does is take the total that is put into terminal set up and then depending on the month of year, divide the total evenly between the number of shifts (60 or 62).
Keywords: Monthly Fixed Cost
Fixed Costs
References: None
|
Problem Statement: When checking the code calculations of an Aspen Shell & Tube Mechanical file, the results have the same format than the old versions. How can I activate the new display format for code calculations in V8.8.2?
|
Solution: Starting in V8.8.2, the reports shown in Results | Code Calculations have a new rich text format. To activate it go to File | Options | Execution and in Code Calculations Display Format, check the box for Use Rich Text display for code calculations.
Run the simulation again to update the results.
Keywords: Code Calculations, rich text format.
References: None
|
Problem Statement: Background
Application security has been implemented for Process Explorer (meaning the Pe.xml file has been imported into Local Security.) So any users not granted specific application privileges will have them denied. For example, as shown here, the Supervisor role has been granted the right to use File - New in Process Explorer:
Now the permission is available for accounts in the Supervisor role:
So once implemented, as shown above how can application security be safely removed (Process Explorer, IP.21 Browser Graphic Studio, etc.)? Is there any danger of locking out users by just removing the application? Do users need to be removed from Roles first?
|
Solution: Removing the Application from Local Security is all that needs to be done. At startup client applications check Local Security to see if their Security application has been imported. If it is not foundany security restrictions have been implemented. By simply removing the Application, security goes back to a wide-open state from the application perspective, and all users once more have all privileges granted.
Keywords: disable
lockout
locked out
References: None
|
Problem Statement: Attempting to Refresh Cache in AFW Security Client results in an Unhandled Exception:
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL)).
|
Solution: 1. Open IIS Manager and navigate to Sites > Default Web Site > Aspentech > Left click on Afw
2. Select Basic Settings at the right hand side column and attempt a Test Settings command. It should display an error message such as There was an error while performing the operation - Invalid application path
3. Click on Connect As and change the path credentials from Application User to Specific User > in this case the same resource account running the AFW Security Client Service. Make sure Test Settings works before going to the next step. If the test fails again, re-check permissions of the service account.
4. Restart IIS and refresh cache in AFW Security Client.
Keywords: HRESULT: 0x80004005 (E_FAIL)
Unhandled Exception
References: None
|
Problem Statement: During data quality manager procedures, a customer needs new information. With no information available, it is overritten. The customer status report shows customer as forecasted.
A new inventory is later added through the manual information collection. After this, the customer status report still shows customer as forecasted. On the replenishment planner 'what if' screen, the inventories have not been updated to the new levels, nor has the time.
Later, the customer status report for this customer indicated that new inventory available. Customer can now be demand planned, thus updating inventories on 'what if' screen and time.
What is happening here? Why does customer status report initially show forecasted, and then change to inventory available, even though through initial pass of data quality manager, customer was overriden?
|
Solution: The users should not override customer who need new information inside exception processing. This is throwing the system a little off. The system is geared so that if a user does not report then the system will go off the previous forecast. For customers who do not report the correct thing to do is to do nothing at all just skip them. Most users will turn the no data flag in exception processing off until they have gone through all their exceptions. After that some users will turn the flag back on and call the sites to get the information ,however, if no information comes in the correct thing to do is to do nothing. This will leave the status of the customer on the report as needs new information not as forecasted. It is recommend that for NO DATA accounts you do not override them but leave them alone.
As soon as the new inventory goes into the system the status on this report should say Inventory Only Data, Unchecked. The system should say this when new data has come into the system but has not yet been processed. The system only changes this flag from forecasted to Inventory Only Data, Unchecked if the data is a new date. If you update the data for the same data this will not change. The system should then place the updated information into the What if screen.
Keywords:
References: None
|
Problem Statement: Trying to open a site and it takes a long time to come up or does not come up at all.
|
Solution: May have reached the hard code limit for the sites in the Open customer screen. Suggest unchecking the list and this should speed it up. The hard code limit for the station in the list screen was a 1,000 but now it is 10,000.
Keywords: Station
References: None
|
Problem Statement: After installation, the error AFW Security Manager Initialization Failed appears when attempting to open the AFW Security Manager. Also, upon opening Process Explorer, the following errors may appear: Unknown security error. Check Access (2) or Security Initialization Error: ** Init Cache COM Error, Number: -2147467259.
|
Solution: Solution #1:
Verify that Internet Information Services (IIS) is the default web server.
Go to Start > Run and type: inetmgr to open the IIS Manager. Navigate to Default Web Site and select Properties from the context menu. IIS is the default web server if the TCP Port field has a value of 80:
Note that if another web server besides IIS is installed as the default, AFW will not be able to open the URL http://<machine_name>/Aspentech/AFW/Security/pfwauthz.asp as indicated in the Client Registry Tab of the AFW Tools utility.
To obtain additional information on the default web server, open a browser on the web server and direct it to URL: http://localhost/ . This will open the home page of the web server currently set as default.
Option A: Set IIS to be the default web server
Reconfigure the current default web server to a port other than 80 and restart the associated service. As shown above, set the TCP Port field in the IIS Default Web Site to 80. Close the IIS Manager and restart the IIS Admin service:
1. On the task bar click Start, point to Programs, point to Administrative Tools, and then click Services.
2. Right-click IISAdmin Service and click Stop. Note any other services that may depend on the IIS Admin Service.
3. Once the IISAdmin and related services are stopped, restart each.
Open a browser to http://localhost/ and verify that it displays an IIS page.
Option B: Redirect Aspen security calls to a non-default port
Change the URL in the Client Registry Tab of AFW Tools to http://<machine_name>:ZZZZ/Aspentech/AFW/Security/pfwauthz.asp Where ZZZZ is value of the TCP Port field in the IIS Default Web Site.
Solution #2
The security server may be configured to allow anonymous authentication, but the local IUSR account may not have sufficient permissions to the drive. Changing the anonymous account in IIS to a different local account with read permissions to the drive may resolve the problem.
To change the IUSR account, perform the following steps on the web server:
Open the IIS Manager (Start > Run > inetmgr) and drill down to the AFW folder as shown:
From the context menu on the AFW folder, select Properties. Pull up the Directory Security tab and select Edit under Anonymous access and authentication control The User name is configurable as shown below. Note that if the new account is a local or domain account, the associated password must also be supplied (uncheck Allow IIS to control password).
Restart the IIS Admin service as described above inSolution 1, Option A.
Keywords: PE
References: None
|
Problem Statement: Must-Go loads are still being created for Sundays even though no loads are possible.
|
Solution: The system will forcast loads for Sunday inside the replinshment planner the only place these loads should get changed is inside the optimizer when dispatching these shifts. In addition, this logic is not 100% and it is possible that there are some loads that are still going to get forecasted for Sunday.
Suggestions.
Make sure that Sunday is completely restricted with one restriction. Make this restriction 0-24 Sunday for all terminals so that there is no possible delivery time window on Sundays
Make sure all trucks are turned off on Sunday.
Make sure all customers are restricted from Sunday.
Optimize one shift beyond the last restricted shifted. (such as Monday Day Shift)
Keywords: Must-go loads
Sundays
restriction
References: None
|
Problem Statement: An initialization error can occur when the Aspen Framework (AFW) Security Manager is first started after installing either Aspen Framework or Aspen Local Security if the computer is unplugged from the network. An AFW Security Manager dialog box will be issued with the message: AFW Security Manager initialization failed.
SSTest, a dynamic test utility (
|
Solution: 106497), will fail the Cache Subtest with a Failed to Initialize Security Cache message. All other tests in SSTest will pass. The Cache Subtest is part of the last test called Client Component Security Tests.
Other client software running on the server such as Process Explorer will also have security errors if the Framework Post Installation procedure is skipped. Running AFW Security Manager is part of this procedure.Solution
The client security component that initializes the local cache uses a Microsoft component to determine if a network connection is available for the client component. If a network connection is not available, the local security cache will be used. An empty local cache immediately after an installation will cause the initialization failure. This problem will affect all client PCs not connected to a network and may be encountered more frequently by laptop users.
The problem can be solved by connecting to a Security Server and running the AFW Security Manager. At least one role or application must be specified to enable AFW Security Manager to initialize the cache (the cache cannot be empty). If the client components and security server are installed on the same machine, a network connection must still be made before running the AFW Security Manager as previously described.
The computer can now be unplugged and operated locally using the same login account that was used to build the cache using AFW Security Manager.
This problem will be fixed an upcoming version.
Keywords: Security cache, initCache, SStest, Failed to Initialize Security Cache
References: None
|
Problem Statement: When we do Done For The Day why do we get warning messages on all the Order Entry accounts also.
|
Solution: When Done For The Day runs it resets the Staus of each account in the Stations table to a 0 (which means new information is needed. If you donot want to see order Entry accounts, adjust the field, within the psoft.ini, doneDayWarn to equal 0.
Keywords: Done For Day
References: None
|
Problem Statement: Are there any special considerations that should be made when importing cluster information into Aspen Retail?
|
Solution: When importing cluster information using PILOT.EXE, the STATIONS.SPLITLOAD field does not get initialized.
Until this enhancement is added to the Pilot.exe), you must set STATIONS.SPLITLOAD to the CLUSTER.CLUSTNUM value if the station is assigned to a given cluster. If this is not done, you can see the account in a cluster in Cluster Setup, but the Optimizer will not consider the customer when preparing split-cluster loads in the pre-process. The Find command in Cluster setup will also not find the station unless STATIONS.SPLITLOAD is set. If you have this problem, do the following:
SQL> create table temp_list (statnum number(10),tmpvar number(10));
SQL>
insert into temp_list (statnum,tmpvar)
select member1,clustnum from cluster where nummembers > 0; insert into temp_list (statnum,tmpvar)
select member2,clustnum from cluster where nummembers > 1; insert into temp_list (statnum,tmpvar)
select member3,clustnum from cluster where nummembers > 2; insert into temp_list (statnum,tmpvar)
select member4,clustnum from cluster where nummembers > 3; insert into temp_list (statnum,tmpvar)
select member5,clustnum from cluster where nummembers > 4; insert into temp_list (statnum,tmpvar)
select member6,clustnum from cluster where nummembers > 5; commit;
SQL>
update stations a set splitload =
(select tmpvar from temp_list b where a.statnum=b.statnum); commit;
Keywords:
References: None
|
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