text
stringlengths 13
368
| topics
listlengths 0
1
| topics-suggestion
listlengths 1
6
⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
1
| sentiment-suggestion
stringclasses 3
values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
values | metadata
stringclasses 1
value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
My top-up was cancelled; will I receive a refund?
|
[] |
[
"cancel_transfer",
"Refund_not_showing_up",
"request_refund"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3609617054462433,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How do I fix a reverted top up?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.412564754486084,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Is it possible to tell if my top up has reverted?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.37086737155914307,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My top-up showed as complete, but it's no longer there! What's going on here?
|
[] |
[
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.35569900274276733,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.
|
[] |
[
"Refund_not_showing_up",
"request_refund",
"transaction_charged_twice"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3709750771522522,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
It seems my top up is reverted?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3634798526763916,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The app wouldn't accept my top up.
|
[] |
[
"exchange_via_app"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3404524624347687,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.34682387113571167,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I believe my money did not go through with my top up, was there a problem on your end?
|
[] |
[
"receiving_money"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3912424147129059,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My top-up was reverted, why did this happen?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.395223468542099,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I put money into my account for the minimum balance but the application didn't accept.
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3469286561012268,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can you tell me if my top-up has been cancelled?
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.35285308957099915,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I got topped up but the application reverted it.
|
[] |
[
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3411746919155121,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why would my top up be cancelled?
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.37226399779319763,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There appears to have been a reversion in my top up
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.35011303424835205,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The application reverted my top-up.
|
[] |
[
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36437076330184937,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I think my top-up was cancelled.
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36946260929107666,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3582417666912079,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I topped up but the app reverted it
|
[] |
[
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3539576232433319,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I went to top up and it is no longer there. Was it sent back?
|
[] |
[
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3462750315666199,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What happened to my top-up?
|
[] |
[
"pending_top_up",
"top_up_failed",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.34649547934532166,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can you tell me why my top up was reverted?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38341668248176575,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
For what reason would a top up be reverted and returned to my account?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38785648345947266,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
When I topped up, the app reverted my funds.
|
[] |
[
"exchange_via_app",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3801061511039734,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What happened to where my top-up was canceled?
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36604559421539307,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I tryed to make a top-up with cryptocurrency but the payment was referted.
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.40101730823516846,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The app reverted my top off.
|
[] |
[
"exchange_via_app",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.37988510727882385,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The app reverted my action when I topped up.
|
[] |
[
"exchange_via_app",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3663267195224762,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Was my top up reversed?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38860005140304565,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I see my top-up was canceled, but why?
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3614282011985779,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Do you know if my top-up has been cancelled?
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.35027435421943665,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
has my top-up has been cancelled
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36473554372787476,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My top-up was revoked.
|
[] |
[
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3782684803009033,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Causes of top-up cancellation
|
[] |
[
"cancel_transfer"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3778165876865387,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The app reverted what I topped up.
|
[] |
[
"exchange_via_app",
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.37920236587524414,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Has my top up been reverted?
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38298237323760986,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Im very upset as my top-up was canceled and I have no idea why.
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38251179456710815,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My top-up has been cancelled.
|
[] |
[
"cancel_transfer",
"pending_top_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36259353160858154,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
On my last transaction it seem that my top-up was not successful.
|
[] |
[
"top_up_failed"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.35574668645858765,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I'd like to know why my top-up was canceled please.
|
[] |
[
"cancel_transfer",
"pending_top_up",
"why_verify_identity"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3639606535434723,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4576653242111206,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How come I don't see my deposit in my account yet?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.38537466526031494,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Is there a reason why my account isn't updating because I used a check to balance my account?
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4500649571418762,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.
|
[] |
[
"why_verify_identity"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3929418623447418,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"receiving_money"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.35916054248809814,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where is my cash deposit?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.37653255462646484,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How can I get the cash deposit to show up on my account?
|
[] |
[
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.42522382736206055,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
When will I see the cash I deposited this morning as available?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.432270884513855,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
cash from this morning has not deposited
|
[] |
[
"cash_withdrawal_not_recognised"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3589298129081726,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where is the cash from my cheque I recently deposited?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.434827983379364,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Cash deposit to my account but it has not appeared.
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.351313054561615,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
When I deposit cheques and cash, my balance does not update.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4477098286151886,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I made a deposit this morning but it is still pending?
|
[] |
[
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.36925360560417175,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
cash deposit to my account has shown a red flag.
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3717765510082245,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I have paid money into my account but it doesn't show.
|
[] |
[
"receiving_money",
"Refund_not_showing_up",
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38142263889312744,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The balance on my account wasn't updated after I made a depost.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"direct_debit_payment_not_recognised"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38176703453063965,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Are cheques accepted to my account? Mine didn't seem to work.
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4593353271484375,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I deposited a check but my balance is still the same.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4391515254974365,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
IM still waiting for my account to update from a cash deposit?
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.38899850845336914,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4494228959083557,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where is my deposit?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3973824083805084,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My bank statement doesn't show the cash deposit I made recently.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_bank_transfer_charge"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.40398865938186646,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.4098774790763855,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why didn't my balance update after my cash or checque deposit?
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4448325037956238,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why is the cash deposit not showing up in my account?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3883524537086487,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I made a deposit of cash and check that has not been added to my balance.
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38672083616256714,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why hasn't my balance increased after depositing a check?
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37746384739875793,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why does my account not accept cash deposits?
|
[] |
[
"card_acceptance"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.35309532284736633,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What happened to the cash that I tried to deposit into my account? It's gone!
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.34916579723358154,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I had a cheque deposited, but I still haven't seen the cash.
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4296572804450989,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
A cheque deposit hasn't posted to my account, when will my balance update?
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4296795427799225,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I submitted a cash deposit to my account but it hasn't posted yet.
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.40020307898521423,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I sent a cheque a few days ago and nothing has happened to my account yet. Can you please check on this for me?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.45212599635124207,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Has the check I deposited cleared to I can get the cash?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.41832688450813293,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How long does it take to process cheque deposits?
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque",
"transfer_timing"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4065263569355011,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap.
|
[] |
[
"Refund_not_showing_up",
"wrong_amount_of_cash_received"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3806762993335724,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I deposited cash this morning and I am still waiting
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"pending_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.40845414996147156,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Balance hasn't been updated following a cheque or cash deposit
|
[] |
[
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4569912552833557,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I tired to deposit some cash into my account but it's not there
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.35559120774269104,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money??
|
[] |
[
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.42587488889694214,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I have a strange payment in my statement
|
[] |
[
"card_payment_not_recognised",
"card_payment_wrong_exchange_rate",
"declined_card_payment",
"extra_charge_on_statement",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37951409816741943,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There is a charge on my card that I did not make
|
[] |
[
"card_payment_fee_charged",
"top_up_by_card_charge"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3911639153957367,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I saw a payment i did not do
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3863403797149658,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There is a payment that is not mine in the app. Please advise/
|
[] |
[
"card_payment_not_recognised",
"exchange_via_app",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.383459210395813,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
An unauthorized payment is in my app
|
[] |
[
"exchange_via_app"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37352389097213745,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I did not make this card payment.
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3813803195953369,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What should I do if I see a payment I didn't make?
|
[] |
[
"card_payment_not_recognised",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3817113935947418,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I found an unauthorized card payment
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"compromised_card",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.39195507764816284,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
there is a transaction on my account that i didnt make
|
[] |
[
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.40483587980270386,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I don't recall making that payment?
|
[] |
[
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3638237416744232,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!
|
[] |
[
"reverted_card_payment?",
"top_up_reverted"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3860129415988922,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Has someone accessed my card there are payments I did not make that are showing up on the app.
|
[] |
[
"exchange_via_app"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3710012435913086,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges?
|
[] |
[
"lost_or_stolen_card",
"Refund_not_showing_up"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3680502474308014,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why would there be a payment on my account I don't recognize?
|
[] |
[
"card_payment_not_recognised",
"why_verify_identity"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.40498068928718567,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I have a payment I didn't do
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37474873661994934,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There is a payment that is not mine.
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3965591788291931,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this?
|
[] |
[
"transfer_into_account"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3742738366127014,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There is a card payment I do not recognise.
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4039543569087982,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I don't recognise a card payment
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3963721990585327,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Payment i did not do
|
[] |
[
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"pending_card_payment"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39456266164779663,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
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