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|---|---|---|
@AmericanAir delayed.....wow
| 2negative
| 14,465 |
@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help
| 2negative
| 14,466 |
@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed
| 2negative
| 14,467 |
@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.
| 2negative
| 14,468 |
@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(
| 2negative
| 14,469 |
@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
| 2negative
| 14,470 |
@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
| 2negative
| 14,471 |
@AmericanAir is rude a hiring requirement at key west airport shaking my head
| 2negative
| 14,472 |
@AmericanAir can I DM you info?
| 0neutral
| 14,473 |
@AmericanAir 11 out of 11 delayed flights, you suck and getting worse
| 2negative
| 14,474 |
@AmericanAir Tired of sitting on a delayed #1702 again and again computer down
| 2negative
| 14,475 |
@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
| 2negative
| 14,476 |
@AmericanAir awesome! Thx
| 1positive
| 14,477 |
@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.
| 2negative
| 14,478 |
@AmericanAir yes, and rebooked incorrectly.
| 2negative
| 14,479 |
@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me
| 2negative
| 14,480 |
@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome
| 2negative
| 14,481 |
@AmericanAir 2293 is the Cancelled Flightled one
| 2negative
| 14,482 |
@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
| 1positive
| 14,483 |
@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.
| 2negative
| 14,484 |
"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
| 2negative
| 14,485 |
@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.
| 2negative
| 14,486 |
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day Ïö :-)
| 1positive
| 14,487 |
@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
| 2negative
| 14,488 |
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.
| 2negative
| 14,489 |
@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!
| 1positive
| 14,490 |
@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing
| 2negative
| 14,491 |
@AmericanAir five times at last count
| 2negative
| 14,492 |
@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
| 2negative
| 14,493 |
@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(
| 2negative
| 14,494 |
"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago."
| 2negative
| 14,495 |
@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.
| 2negative
| 14,496 |
@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp
| 2negative
| 14,497 |
@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
| 2negative
| 14,498 |
@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!
| 2negative
| 14,499 |
@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...
| 2negative
| 14,500 |
@AmericanAir flights have been on time Late Flightly though!
| 1positive
| 14,501 |
@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
| 2negative
| 14,502 |
@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst
| 2negative
| 14,503 |
@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu
| 2negative
| 14,504 |
@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
| 2negative
| 14,505 |
"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
| 2negative
| 14,506 |
@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful
| 2negative
| 14,507 |
@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
| 2negative
| 14,508 |
@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
| 2negative
| 14,509 |
@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
| 2negative
| 14,510 |
@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!
| 2negative
| 14,511 |
@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.
| 2negative
| 14,512 |
@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz
| 0neutral
| 14,513 |
@AmericanAir she should not only get a refund but also an apology for the deplorable service.
| 2negative
| 14,514 |
"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable"
| 2negative
| 14,515 |
@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins
| 2negative
| 14,516 |
@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
| 2negative
| 14,517 |
@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.
| 2negative
| 14,518 |
@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher
| 2negative
| 14,519 |
@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?
| 2negative
| 14,520 |
@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0
| 2negative
| 14,521 |
@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)
| 2negative
| 14,522 |
@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
| 2negative
| 14,523 |
@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.
| 2negative
| 14,524 |
@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
| 1positive
| 14,525 |
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
| 2negative
| 14,527 |
@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?
| 2negative
| 14,528 |
@AmericanAir yes called your UK number on skypeÛ_well worth the $.50. i recommend others do the same.
| 1positive
| 14,529 |
@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job
| 2negative
| 14,530 |
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
| 2negative
| 14,532 |
@AmericanAir @travisamex please please American call me so I can rebook ticket .
| 2negative
| 14,533 |
@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer
| 2negative
| 14,534 |
@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
| 2negative
| 14,535 |
@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
| 2negative
| 14,536 |
@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.
| 2negative
| 14,537 |
@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?
| 2negative
| 14,538 |
.@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.
| 2negative
| 14,539 |
@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.
| 2negative
| 14,540 |
@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
| 1positive
| 14,541 |
@AmericanAir I let a crew member know every time this happens. Which is most of the time.
| 2negative
| 14,542 |
@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal
| 2negative
| 14,543 |
@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
| 2negative
| 14,544 |
@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
| 2negative
| 14,545 |
@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?
| 0neutral
| 14,546 |
@AmericanAir your message was delayed I just responded
| 0neutral
| 14,547 |
@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A?_Á?ü?8C _Ù÷¥
| 2negative
| 14,548 |
@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife
| 1positive
| 14,549 |
@AmericanAir Always enjoy my time. Now on the plane to DFW!
| 1positive
| 14,550 |
Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."
| 2negative
| 14,552 |
"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg"
| 2negative
| 14,553 |
@AmericanAir I want to speak to a human being! !! This is not an obscene request!
| 2negative
| 14,554 |
@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?
| 2negative
| 14,555 |
@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.
| 2negative
| 14,556 |
@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
| 2negative
| 14,557 |
@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.
| 2negative
| 14,558 |
@AmericanAir AA2416 on time and awesome flight. Great job American!
| 1positive
| 14,559 |
@AmericanAir no response to DM or email yet. customer service?
| 2negative
| 14,560 |
@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
| 2negative
| 14,561 |
@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
| 2negative
| 14,562 |
@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
| 2negative
| 14,563 |
@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.
| 2negative
| 14,564 |
@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?
| 2negative
| 14,565 |
@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.
| 2negative
| 14,566 |
@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.
| 2negative
| 14,567 |
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