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|---|---|---|
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
| 2negative
| 716 |
@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
| 2negative
| 717 |
@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago
| 0neutral
| 718 |
@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim
| 2negative
| 719 |
@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
| 2negative
| 720 |
@united Okay thank you
| 0neutral
| 721 |
@united I've filed the claim but have no way of calling for updates. Is there another way to do this?
| 0neutral
| 722 |
@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr
| 2negative
| 723 |
@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
| 2negative
| 724 |
@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
| 1positive
| 725 |
@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN
| 2negative
| 726 |
@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
| 2negative
| 727 |
@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
| 2negative
| 728 |
@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines
| 2negative
| 729 |
@united how we looking on getting those bags to Lusaka
| 2negative
| 730 |
@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!
| 2negative
| 731 |
@united thank you. Been trying for two days to set this up.
| 1positive
| 732 |
@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
| 2negative
| 733 |
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
| 2negative
| 734 |
@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx
| 0neutral
| 735 |
@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
| 2negative
| 736 |
@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
| 1positive
| 737 |
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
| 1positive
| 738 |
@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!
| 1positive
| 739 |
@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...
| 2negative
| 740 |
@united keep me updated. Let me know that the bags make the flight to j-burg
| 0neutral
| 741 |
@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!
| 2negative
| 742 |
@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
| 2negative
| 743 |
@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.
| 2negative
| 744 |
@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here.
| 2negative
| 745 |
@united Thanks for the lack of help and the canned response from the 1K desk!
| 2negative
| 746 |
@united It's too bad UA has had another unforeseeable operational issue on my return flight.
| 2negative
| 747 |
@united I would like to know what's going on before his current flight lands.
| 0neutral
| 748 |
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
| 2negative
| 749 |
@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
| 2negative
| 750 |
@united you are one great airline ??_?ü?
| 1positive
| 751 |
@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
| 2negative
| 752 |
@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
| 2negative
| 753 |
@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.
| 2negative
| 754 |
@united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?
| 0neutral
| 755 |
@united okay ase24766m. Find our luggage.
| 2negative
| 756 |
@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
| 2negative
| 757 |
@united I send you an urgent message via eservice@united.com. BG0KWM Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL
| 0neutral
| 758 |
@united thanks! Will you guys be getting the A380s anytime soon?
| 0neutral
| 759 |
@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
| 2negative
| 760 |
?ÛÏ@united: @MelanieSpring We'll see what we can do. ^KN?Û? We are running! Most of this plane is running. Thanks for the help!
| 1positive
| 761 |
@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!
| 2negative
| 762 |
@united what is that going to do for you? Nothing just like you always do
| 2negative
| 763 |
@united I sent in my feedback. Thank you.
| 0neutral
| 764 |
@united plus what about food? And taxis?
| 2negative
| 765 |
@united you are offering us 8 rooms for 32 people #FAIL
| 2negative
| 766 |
@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
| 2negative
| 767 |
@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
| 2negative
| 768 |
@united yes I do.
| 0neutral
| 769 |
@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
| 2negative
| 770 |
@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
| 2negative
| 771 |
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
| 2negative
| 772 |
"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
| 2negative
| 773 |
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
| 1positive
| 774 |
@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.
| 2negative
| 775 |
@united Deep Vein thrombosis
| 0neutral
| 776 |
@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!
| 2negative
| 777 |
@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
| 2negative
| 778 |
Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier
| 2negative
| 779 |
@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
| 2negative
| 780 |
@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
| 2negative
| 781 |
@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight
| 0neutral
| 782 |
?ÛÏ@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN?Û? I was finally able to secure my seat. Thx
| 2negative
| 783 |
@united what time does check in open for flight no UA80 from Manchester to Newark today ?
| 0neutral
| 784 |
"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
| 2negative
| 785 |
@united DM sent
| 0neutral
| 786 |
@united yea get me to phoenix already. Delays all day with you people. It's bullshit.
| 2negative
| 787 |
@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.
| 2negative
| 788 |
@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)
| 1positive
| 789 |
@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
| 2negative
| 790 |
@united But thanks for asking
| 1positive
| 791 |
@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
| 2negative
| 792 |
@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
| 2negative
| 793 |
@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
| 2negative
| 794 |
@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.
| 2negative
| 795 |
@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.
| 0neutral
| 796 |
@united you too!
| 1positive
| 797 |
@united is my favorite airline.
| 1positive
| 798 |
@united seriously #fail on making strangers share a room
| 2negative
| 799 |
@united @luke_mcintosh68 nah you wouldn't
| 0neutral
| 800 |
@united we needed them here asap. Will they make it on today's flight?
| 2negative
| 801 |
@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
| 2negative
| 802 |
@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?
| 0neutral
| 803 |
@united I sent the message. Let me know ASAP.
| 0neutral
| 804 |
@united why would they make me share a room?
| 2negative
| 805 |
@united tried calling too, but w/25 min phn wait means we'd miss options anyway
| 2negative
| 806 |
@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
| 2negative
| 807 |
@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
| 2negative
| 808 |
@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund
| 2negative
| 809 |
@united i understand, thanks
| 0neutral
| 810 |
@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.
| 2negative
| 811 |
@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
| 2negative
| 812 |
@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement
| 2negative
| 813 |
@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'
| 2negative
| 814 |
@united man I can't wait to book my ticket now! Thanks JP you're a life sabe
| 1positive
| 815 |
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