id
stringlengths 36
36
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stringclasses 1
value | _server_id
stringlengths 36
36
| text
stringlengths 13
368
| sentiment.suggestion
stringclasses 3
values | sentiment.suggestion.score
null | sentiment.suggestion.agent
null | topics.suggestion
listlengths 1
4
⌀ | topics.suggestion.score
null | topics.suggestion.agent
null |
|---|---|---|---|---|---|---|---|---|---|
39ae52b0-53aa-40e0-bb14-0b2e5efe1c00
|
pending
|
298d3316-9973-4ed8-bfbf-567d8adf573c
|
My card is gone I think it was stolen
|
negative
| null | null |
[
"lost_or_stolen_card"
] | null | null |
b85fbd28-1d55-4a5a-89b9-7765b8429d53
|
pending
|
35085871-4a84-49f2-a6ea-9ce2ba28b0a9
|
Is a copy of the police report necessary for completing the report process?
|
positive
| null | null | null | null | null |
167820bb-2e64-45f0-ab07-0b20068b5409
|
pending
|
8cd98b4d-5d6b-4d04-9caf-422214321262
|
I lost my wallet today with all my credit cards. Will you please block the card and send a replacement?
|
negative
| null | null |
[
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
8c957497-73ee-4358-848b-68a514477f5a
|
pending
|
a16c5c1c-14ca-49b3-b05b-3c9c2dfdf504
|
How do I deal with a stolen card?
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
107ad44e-078e-4919-b4f8-7422170678c4
|
pending
|
1e5f9c22-4488-4169-82fa-076f65bdd4c5
|
Can you freeze my card it was stolen
|
negative
| null | null |
[
"lost_or_stolen_card"
] | null | null |
d0d06a2b-a1da-4ce6-a7fb-5b86f17d9d81
|
pending
|
7eda2c06-f30b-4949-a84c-4e438ec113f6
|
Help! I can't find my card.
|
neutral
| null | null |
[
"verify_my_identity"
] | null | null |
efe31887-e1f4-4fa9-8716-d06c35c3707e
|
pending
|
522b7c7b-b4f2-4109-938e-356c068d67a3
|
What should I do if I lost my card?
|
negative
| null | null |
[
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
cffe3157-ede4-490d-b4a6-097a609dd757
|
pending
|
5014ee54-e560-4c73-aad8-cd7b4cc3c3e5
|
I need help with a lost card
|
negative
| null | null |
[
"lost_or_stolen_card"
] | null | null |
be3b07e1-d37e-474d-8ff4-9514207532b4
|
pending
|
f332aa09-1eea-44fe-92d2-af51cd8787a3
|
I think my card was stolen.
|
neutral
| null | null |
[
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
f13ba3c2-5f9a-4d1b-b525-f2dcb15b5749
|
pending
|
4dbd3c4a-4936-40dd-a2dd-f3f18f224941
|
Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?
|
neutral
| null | null |
[
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
3dd8e5b5-d826-4af3-b9a1-0137eb86b8fc
|
pending
|
d0f25d71-97f1-4934-81ec-fb236103f81f
|
I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?
|
negative
| null | null |
[
"card_about_to_expire",
"lost_or_stolen_card",
"transfer_timing"
] | null | null |
c8e10052-0ba2-4067-9b96-d72a20000d56
|
pending
|
15c87579-9a96-4c33-8dd3-f8f03c64334a
|
How can I freeze a stolen card?
|
negative
| null | null |
[
"lost_or_stolen_card"
] | null | null |
6bd837be-2761-4f41-9deb-5fa6720c615e
|
pending
|
a3c0ef88-334b-4c51-83b5-7d815aaab8bb
|
What should I do if my card is missing?
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
92e4661e-0f9e-4ab4-b51f-4bdaa27a1e4b
|
pending
|
2d170275-9428-4587-ac63-39e7ec21ebea
|
My bags were stolen. I need a new card but need to cancel the stolen one.
|
negative
| null | null |
[
"cancel_transfer",
"lost_or_stolen_card"
] | null | null |
5abd1e20-3fa0-4f2b-8250-0c0f73b8ba2c
|
pending
|
dbe23284-3c49-4eb9-8a6d-9b5cc54bccfc
|
Somehow I am missing my card. What should I do?
|
neutral
| null | null |
[
"card_not_working"
] | null | null |
2bcf6cca-d83b-4cbe-ac4d-0768566b120c
|
pending
|
0306df57-9985-40ea-b729-cca71fe87e71
|
My card was taken from me
|
neutral
| null | null |
[
"verify_my_identity"
] | null | null |
ecce9187-2ba3-403b-b6a5-7c9a6c59a68f
|
pending
|
0aed352b-4402-4494-865a-4f328ad69ca8
|
My card got lost.
|
negative
| null | null |
[
"lost_or_stolen_card",
"top_up_failed"
] | null | null |
8d40253f-6941-4f05-a81c-f90ca9415325
|
pending
|
6c60196d-e1bc-46d1-8dd7-20354ff9c7b9
|
Some idiot stole my card.
|
neutral
| null | null |
[
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
d93e50c5-e51f-4bba-bd93-8f38364ac9d1
|
pending
|
2e0b8293-01ce-48db-9d5a-8eba76f14409
|
How do I report my card lost or stolen?
|
positive
| null | null |
[
"lost_or_stolen_card"
] | null | null |
c91baf19-8589-49d8-9d14-d7badec85904
|
pending
|
c15b23a9-530a-4572-ade1-fbebb5d79ada
|
My card is lost! What do I do now?
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
c98c666a-37c3-48ab-82ff-3ac910ebf4a3
|
pending
|
e3646998-e4ec-46f5-9a35-ea4a132cbe1d
|
I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.
|
neutral
| null | null | null | null | null |
ad7c95d3-cc58-4a9e-bff2-9ec58236d4c3
|
pending
|
a76ff8db-a517-4e72-8fe5-f715a590679f
|
I believe my credit card was stolen.
|
neutral
| null | null |
[
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
bdff5997-ac97-4869-b05b-6b1cda0514c3
|
pending
|
31724ea5-39ef-4a32-9aae-f3f6ebee259c
|
How do I report a stolen card?
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
5b19a1af-42d6-455e-a46f-fcec006df3cf
|
pending
|
14a24d5e-25aa-4206-bf01-fc63c5d08604
|
Somebody has stolen my card, I need help please.
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
7911d00c-aa53-449c-9d7d-8ecad0a7860a
|
pending
|
352b7079-8998-4cd6-a8a8-12c20778a15a
|
I cannot find my credit card.
|
neutral
| null | null |
[
"card_payment_not_recognised",
"verify_my_identity"
] | null | null |
0d9d759c-d5d5-4803-b980-ab897b9f1463
|
pending
|
a6fba456-1a17-4bf5-be00-ebb0b8c669ab
|
Are you able to locate my card?
|
positive
| null | null |
[
"verify_my_identity"
] | null | null |
7f5bb49b-39a0-4e10-90e8-6bfd134c399e
|
pending
|
e972b2ec-c07e-4d63-988c-9e13c4530ed3
|
My card got stolen!
|
positive
| null | null |
[
"lost_or_stolen_card"
] | null | null |
7c060420-2b4e-42a9-aa3e-1ce7804ed2df
|
pending
|
9516722d-84f5-440c-80ed-a39f4d580590
|
Help me please! My card was stolen!
|
neutral
| null | null |
[
"lost_or_stolen_card"
] | null | null |
733de40c-2dba-44de-a860-04a5b7602faf
|
pending
|
82a37dd6-299c-4156-aa84-04241aa82a3e
|
how old do i need to be to get an account for myself
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
dd1b479e-7d9a-44c3-984e-8e69759825e9
|
pending
|
e028e8d1-80be-4c76-a9bc-0815e56382d9
|
How young can I be to open my own account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
85e87df7-fb91-4fa7-822e-15cc8c978e5e
|
pending
|
2b9609b5-0454-4ee8-bd33-0c71b378c21e
|
How old do I have to be?
|
neutral
| null | null |
[
"age_limit"
] | null | null |
1f0417bd-6ba0-477e-ae23-995f352f7098
|
pending
|
8a502592-f6a8-4dba-96e7-8fe5588fe659
|
Can I open an account for a child?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
6edd9c6e-5052-4e94-8d8d-2b7bfc3d0615
|
pending
|
6b9a29bd-a4a1-49e4-82ca-920dbb2428d3
|
How old do we have to be?
|
negative
| null | null |
[
"age_limit"
] | null | null |
05c67eed-19ad-4f0c-846e-49ce8402682b
|
pending
|
f4229bfd-da4b-4e10-bef9-382b88b7c2eb
|
How do I go about setting up an account for my daughter?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
8ed59e4b-7ced-4bbd-a11e-a253314d17ca
|
pending
|
07567217-233f-4be0-b416-39fbd92a7ee6
|
Is there an age minimum?
|
negative
| null | null |
[
"age_limit"
] | null | null |
93817656-078a-4340-8ca8-01cd8ecb9c61
|
pending
|
2480477f-8d99-49b6-ae84-4cfe2cdb6c3e
|
What is the youngest age in order to have an account?
|
negative
| null | null |
[
"age_limit"
] | null | null |
e076a87c-dac8-46c5-8bd9-4bb27a17bbe7
|
pending
|
8b659058-9c19-4344-a35a-4348b2dfcd06
|
What age do I have to be?
|
neutral
| null | null |
[
"age_limit"
] | null | null |
55348f7f-0f4d-454a-9b01-afeeeb2cf63f
|
pending
|
d6baffab-81a4-45bf-aed9-ce82d5e36357
|
Can my daughter open an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
406d42fe-423c-468b-99a6-759c22b5a6a7
|
pending
|
95c2cfe8-c7bb-48fd-ad1c-67b1cbfe4b29
|
What is the minimum age to open an account?
|
negative
| null | null |
[
"age_limit"
] | null | null |
2f749241-4e62-4b39-b33a-a70259cfbada
|
pending
|
f1a633c9-d567-486c-814f-e554fca4afa0
|
What is the minimum age?
|
negative
| null | null |
[
"age_limit"
] | null | null |
d70b2f53-441b-4056-b781-de531b4d87b1
|
pending
|
382e3972-4310-422e-9bb4-00407a94d3ef
|
I am only 17. Can I make an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
b66f7bb4-a022-43d5-8dd3-8875faf4e837
|
pending
|
7c15ca71-2e7c-4f5d-91cb-01d4c35e7003
|
Could I open an account for my children?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
d8048cbd-b8a9-423e-a1e9-cf6ea0b89226
|
pending
|
3bf7453e-b629-4d55-8f19-eb605d2faa7b
|
What is the age to open an account?
|
negative
| null | null |
[
"age_limit"
] | null | null |
9a5f1ec6-f284-4f77-8dd7-5decd1bf4dd8
|
pending
|
cb9f5c91-ecf5-45d1-9969-2d5171d59bcd
|
How do I open up an account for my child?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
3f0f13c1-73ab-42fa-a060-2bd5c85d3512
|
pending
|
05dc0e6c-4d84-48fc-b60f-6141fd86020e
|
Can I open a bank account for my newborn baby?
|
negative
| null | null |
[
"top_up_by_bank_transfer_charge"
] | null | null |
124a345d-1bfe-4e18-b012-a8566f739aa7
|
pending
|
30156089-b475-4748-88de-17e1c443ff20
|
How old do I have to be to open an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
be859eb6-3ae9-496a-9946-8007b0440eb9
|
pending
|
7809a337-7a6c-44c2-9e92-776f8cca669f
|
Do you offer services for children to have money saving experience?
|
negative
| null | null |
[
"age_limit",
"receiving_money"
] | null | null |
047da1ac-ec31-4746-b32e-69fa4e51da3d
|
pending
|
6105430a-874a-4a98-8467-481675898181
|
If my kids wanted to use your service how old would they have to be?
|
negative
| null | null |
[
"age_limit"
] | null | null |
c493702e-0f49-45db-8d09-8357ff516f19
|
pending
|
e62e7258-2ef3-4295-a004-d3342cb741d5
|
Can my 19 year old daughter open a savings account at the bank?
|
negative
| null | null |
[
"age_limit",
"top_up_by_bank_transfer_charge"
] | null | null |
a6d7e766-5ee5-4fff-b8d9-cf9737af7708
|
pending
|
88e00ae7-a84b-4c87-9321-3bf2f333d942
|
How old do you have to be to get an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
ca8b1cad-3b98-4919-aa87-5a2cd3e5d23b
|
pending
|
c6bfd166-a453-4095-bd35-dbb4f719a2e2
|
What's the minimum age for opening an account?
|
negative
| null | null |
[
"age_limit"
] | null | null |
c7103ff1-382c-4e4e-bc44-44dc7f3aa066
|
pending
|
317d2912-c9cd-4666-8094-00208ff0a6f1
|
I would like an account for my children, how do I go about doing this?
|
negative
| null | null |
[
"transfer_into_account"
] | null | null |
11f33cea-eb4c-4013-b3bd-c9efb86fa0e2
|
pending
|
a6c0bf8d-ff1d-4b1e-92e8-7bef9cce4dcf
|
Can my children have their own account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
10ba06e7-c182-4685-b266-fe7d25a024e2
|
pending
|
20b2b326-78aa-403a-8370-4f3fce12d8c5
|
Is it possible to open an account for my children?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
b104f4aa-abd3-4ccf-9cc7-0948e9e809b4
|
pending
|
61c8bb38-d795-4926-9b6b-767baf9b89fa
|
Do my kids have to be a certain age to use this service?
|
negative
| null | null |
[
"age_limit"
] | null | null |
d8e6a8a4-96ba-4362-a190-2bb8af016497
|
pending
|
69466c5e-ce22-4d02-b570-382da3f7e307
|
How old do you have to be to be able to open an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
465a3e5c-9cb6-4964-93c2-eb337404667f
|
pending
|
3380b842-4a78-4540-8af1-de55a54df6fa
|
Is there an age limit?
|
negative
| null | null |
[
"age_limit"
] | null | null |
7e7d0baf-4e82-4688-9ffb-19ba6dc805a7
|
pending
|
14b246af-08a1-4c29-a2f7-9935516accca
|
What are the age requirements for opening an account?
|
negative
| null | null |
[
"age_limit"
] | null | null |
438f2007-a435-4273-af05-67c1993a3a99
|
pending
|
41d1361a-a705-451b-ba27-d718a412232c
|
will i be able to open an account for my daughter
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
5af6d72e-9b54-4744-b2f4-65f5d206b75a
|
pending
|
3147994f-05d7-4dbe-b92d-1342084ddc7d
|
How old do I need to be to open an account?
|
negative
| null | null |
[
"age_limit",
"transfer_into_account"
] | null | null |
9c7afd41-a2cc-4d3a-9554-6fac1192df24
|
pending
|
a9b2a3b5-bac9-42fe-8e2d-c2c27df51a85
|
I did not get the right amount of money when I used a different country's currency.
|
neutral
| null | null |
[
"country_support",
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
a5ac69d6-003a-491a-8dd4-305a722d745a
|
pending
|
e28d07c5-cea5-4991-ae19-8806f0cc1694
|
I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!
|
neutral
| null | null |
[
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
02abc813-53a5-475c-a65b-d004d4ebfa41
|
pending
|
a53fea7b-6383-4465-a101-37042a8ccccc
|
I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw.
|
neutral
| null | null |
[
"atm_support",
"cash_withdrawal_charge"
] | null | null |
b65caa55-5a20-43f2-81e8-8dd17ba3cab3
|
pending
|
82998907-338d-411e-944b-8592ecd7e015
|
Can you look to make sure the exchange rate is correct
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"verify_top_up"
] | null | null |
414d3116-7b0a-4d37-b24e-5ddc844266ab
|
pending
|
e6b55c6d-61af-4919-813d-cc2dde9a35cb
|
Exchange rate for my cash withdrawal is wrong
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
d622d0ec-badc-4246-8cf9-92367b01e962
|
pending
|
3e83bbeb-d861-426d-85b5-7d7ada5b992b
|
Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?
|
neutral
| null | null |
[
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised"
] | null | null |
2be5c036-c817-4002-8420-df066687331c
|
pending
|
b7f010c8-4b7c-46da-a572-9bffd3639272
|
Why was the exchange rate wrong when I got cash
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
25750cbf-2b8b-4e8b-ba12-dcdf2de354e2
|
pending
|
d511ae0b-4b03-47c5-a513-d39506b24326
|
I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!
|
neutral
| null | null |
[
"atm_support",
"receiving_money"
] | null | null |
39e83212-c50d-476d-a794-b71a226dcacb
|
pending
|
f2faacf8-add3-4ebb-b3d8-ee956a5d29c7
|
Why is the exchange rate wrong for my international withdrawal?
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
f10838a7-d1e9-4d94-a978-620ae86b2c11
|
pending
|
a078ee2d-7fd2-4e20-b1e1-597543dc406c
|
A wrong exchange rate was applied to a transaction made abroad.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"country_support",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
03dcbb40-942d-4c37-a8b7-a430ee6a3315
|
pending
|
2bd34534-2c49-4074-bfb4-b6a637480e32
|
The exchange rate you gave me for my cash withdrawal is wrong
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
3e4933c6-d319-44c9-87ea-1fa9ea0f4e9d
|
pending
|
59bf997c-1541-4fc1-9fed-63b3a9806f94
|
Is there a fee for exchanging cash?
|
neutral
| null | null |
[
"transfer_fee_charged"
] | null | null |
6685c6c0-9cd5-4973-aaa6-f4f51fd07eef
|
pending
|
4c961f51-e57d-4d58-a552-114a654ecee7
|
Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.
|
neutral
| null | null |
[
"exchange_rate",
"why_verify_identity",
"wrong_amount_of_cash_received"
] | null | null |
d34b81ca-a378-40b8-b143-9858c47f48ae
|
pending
|
da12b6e8-0e29-471f-b9c2-d2eb257065b1
|
Why was the exchange rate different when I withdrew my cash?
|
neutral
| null | null |
[
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
a191463d-5436-4160-b411-603320a720ed
|
pending
|
d70bc9a1-6c63-44cd-9152-3e96e1bf1407
|
When I got cash, my exchange rate was wrong.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate"
] | null | null |
bbb55324-3f6d-469f-afe8-08592d7b3547
|
pending
|
475747ff-141b-4f24-a568-bca3b5ab0b48
|
Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home
|
negative
| null | null |
[
"atm_support"
] | null | null |
d5d37e20-11de-4e1b-afdb-ce954a622d40
|
pending
|
8839e4fb-6356-4461-95e3-d1d622c34bd9
|
It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.
|
neutral
| null | null |
[
"atm_support",
"transfer_fee_charged"
] | null | null |
d464684a-250d-4bae-9b62-859be212d9fd
|
pending
|
189e4882-981c-4637-ae49-ce7679965d17
|
I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.
|
neutral
| null | null |
[
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
33cf615f-3a97-480c-a2cd-07d2b424f9ed
|
pending
|
c2c25783-a644-4f6f-a15d-9605e904133a
|
In receiving cash, the wrong exchange rate was used for my transaction.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5ed6ce59-00a1-400f-a241-c12f7cd6e3dc
|
pending
|
d90ecfbe-6cb4-4d24-8554-67073465fc1c
|
Can I make a withdraw if I am out of country from with out any fees at an ATM?
|
neutral
| null | null |
[
"atm_support",
"country_support"
] | null | null |
ccddefac-4b24-4c27-9d01-1de797b78b0d
|
pending
|
6434caa9-ae35-4773-8aa4-d01ae5bbc197
|
I took out a foreign currency and the exchange rate is wrong.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate"
] | null | null |
a8de878b-1783-4d80-94d4-7c0c5c7c04ee
|
pending
|
ce067750-1ddc-4584-aeac-f87eb0f04b1a
|
I feel like too much money was taken during my currency exchange.
|
neutral
| null | null |
[
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
172a6cf3-d9d7-4ea7-ba51-caec31904e47
|
pending
|
32d55ceb-e53a-4b66-ac52-7fe62e9da242
|
There was an error in exchange rate for my cash withdrawal
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
74e560f6-765e-4798-8524-4473a5bc9723
|
pending
|
4332306e-41fb-4ab7-8ada-ed7b457b660d
|
I need the right foreign money, at the right rate, at ATMs, when I go abroad.
|
neutral
| null | null |
[
"atm_support",
"receiving_money"
] | null | null |
7616d344-74c0-4420-9c12-8d1fb5b281e2
|
pending
|
a283deb7-c9d8-4a2b-a0bd-f5acdf8fb9ff
|
The conversion rate on the ATM that I used with foreign currency was wrong.
|
neutral
| null | null |
[
"atm_support",
"card_payment_wrong_exchange_rate"
] | null | null |
ae8c69cb-10a7-4d80-8e71-fe26eef3e230
|
pending
|
15504cf9-38f0-4a1f-b812-b2d5c8995542
|
why is the exchange rate for a Foreign ATM different
|
neutral
| null | null |
[
"atm_support",
"why_verify_identity"
] | null | null |
86c6fe60-acb5-44bd-8cb8-d3628d5aa314
|
pending
|
c36285a2-2109-427a-9170-16ec76f0c320
|
My cash withdrawal charged me the wrong exchange rate
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
f11722d0-bb11-4dce-bd97-a734dfddbf3a
|
pending
|
218e2d43-5a43-4a62-aab6-ab6a0d276ab9
|
I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!
|
neutral
| null | null |
[
"atm_support",
"cash_withdrawal_charge",
"transfer_fee_charged"
] | null | null |
77bef0a0-09da-4eed-afc2-303dd783c5b9
|
pending
|
7499b777-1b60-4546-b321-d494a75f3777
|
The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
2e107d38-ff5a-49bc-b4ae-590024d7a969
|
pending
|
fee4fa95-280b-426a-9dc2-42f903d40d3e
|
Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.
|
neutral
| null | null |
[
"atm_support",
"wrong_amount_of_cash_received"
] | null | null |
7febf245-bd4d-4695-8389-53e701136191
|
pending
|
cd12872b-d8f3-4cd8-a2df-14f959bc4a21
|
My ecchange rate was wrong for a cash transaction.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5e07639d-a972-4640-a4ab-ccbc12c7d9f2
|
pending
|
d0116822-5d64-40c6-9935-ebc1898a5788
|
I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?
|
neutral
| null | null |
[
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
b108b1b2-855a-4df8-9164-02134c006ee6
|
pending
|
81a8b983-4b9a-4bad-8e0d-ece4238f66db
|
The see the rate applied to my transaction was wrong at the atm.
|
neutral
| null | null |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
01b0009e-aa28-428d-8929-030af7298e8a
|
pending
|
b4b5166b-15e6-479a-9179-d130bd7df36e
|
The rate of exchange isn't right for my cash withdrawal.
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
154dd4c7-120c-4435-a3b4-47994f3ce9ac
|
pending
|
4700dcc6-6250-4bac-a50f-67ab97fd9560
|
I took out cash abroad and the exchange rate isn't correct.
|
neutral
| null | null |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
70e703ad-fad2-44f9-b5da-c7aa73a8c031
|
pending
|
f4eb6ddd-178f-4595-bdc4-1fa12da079df
|
I used an ATM in a foreign currency but the rate applied is wrong!
|
neutral
| null | null |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5093fc95-9596-4fd3-b285-c2475640349c
|
pending
|
854b9ee5-c6d7-4038-851c-6bd10ee00117
|
how do you determine your exchange rates because one of yours was off when i got cash
|
neutral
| null | null |
[
"exchange_rate",
"verify_my_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
d81845f7-5dc2-463d-bcf2-c6ac3c877c07
|
pending
|
200877ae-b369-4f15-b03a-5f5fd1f7f4ad
|
I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!
|
negative
| null | null |
[
"atm_support",
"why_verify_identity"
] | null | null |
4d1b5bad-0ad7-4d5f-95d6-39cbe1b3f5d0
|
pending
|
2f3f5a61-eb20-4d28-aa24-fa2b7e967324
|
The cash withdrawal exchange rate is not correct.
|
neutral
| null | null |
[
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
14217e57-661c-4558-901b-2cd27e6243f9
|
pending
|
536a71dd-5f46-496d-bd8f-582016c22005
|
Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges?
|
neutral
| null | null |
[
"atm_support",
"cash_withdrawal_charge"
] | null | null |
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