text
stringlengths 13
368
| topics
listlengths 0
1
| topics-suggestion
listlengths 1
6
⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
1
| sentiment-suggestion
stringclasses 3
values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
values | metadata
stringclasses 1
value | vectors
dict |
|---|---|---|---|---|---|---|---|---|---|
How much does it cost in fees to use your card?
|
[] |
[
"card_payment_fee_charged",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3600802421569824,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How can I get a physical card
|
[] |
[
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3605387508869171,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can I get a physical card through this app?
|
[] |
[
"exchange_via_app",
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3608385920524597,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
can I have a non virtual card?
|
[] |
[
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.36672377586364746,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How do I get a physical card?
|
[] |
[
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.36055657267570496,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What are the fees to get a physical card?
|
[] |
[
"card_payment_fee_charged",
"get_physical_card",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3475232720375061,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where can my card be delivered?
|
[] |
[
"card_arrival"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3664848208427429,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What will I be charged for a physical card?
|
[] |
[
"card_payment_fee_charged",
"get_physical_card",
"top_up_by_card_charge",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.40413108468055725,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where do I order my card?
|
[] |
[
"order_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3713304102420807,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What locations can a card be delivered to?
|
[] |
[
"card_arrival",
"country_support"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3556259870529175,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where can I receive my card?
|
[] |
[
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.4051409363746643,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where do you deliver cards by mail?
|
[] |
[
"card_arrival",
"transfer_not_received_by_recipient"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.34206023812294006,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How can I get a real-life card of my own?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.34869810938835144,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where will I find my card?
|
[] | null |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.4086853265762329,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
If I want a physical card, do I have to pay anything?
|
[] |
[
"card_payment_fee_charged",
"get_physical_card",
"receiving_money"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3866497278213501,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Where can cards be delivered?
|
[] |
[
"card_arrival"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.36250507831573486,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I need a physical card.
|
[] |
[
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.35644447803497314,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What are the fees for a physical card?
|
[] |
[
"card_payment_fee_charged",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.34780535101890564,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How do I get an actual card?
|
[] |
[
"get_physical_card",
"getting_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37807372212409973,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can I get a real card?
|
[] |
[
"getting_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.34855642914772034,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why is my disposable virtual card being denied?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.4120793342590332,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card doesn't seem to work
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38754045963287354,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card is broken.
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39349284768104553,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My non-physical card will not work
|
[] |
[
"card_not_working",
"contactless_not_working",
"get_physical_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3614773452281952,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why did the disposable virtual card which I used to pay a gym subscription get denied?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38836830854415894,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why is my virtual card is being declined?
|
[] |
[
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.449554979801178,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Are there restrictions for my disposable card since it does not seem to be working?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.43151071667671204,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I cannot get my virtual card to work.
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3788413405418396,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I was at the store earlier and my virtual card didn't work. What's the solution for this problem?
|
[] |
[
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37357833981513977,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card will not work
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38826078176498413,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I cannot use my disposable virtual card.
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.40706223249435425,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can I make multiple online transactions with my virtual card?
|
[] |
[
"getting_virtual_card",
"transaction_charged_twice",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3651979863643646,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why was my virtual card declined when attempting to setup automatic billing?
|
[] |
[
"automatic_top_up",
"declined_card_payment",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3983583450317383,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why doesn't my disposable virtual card work?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3842182755470276,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why can't I use my virtual card for subscription services?
|
[] |
[
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3518977463245392,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why isn't my virtual card working?
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37946417927742004,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I cannot make transactions with my virtual card.
|
[] |
[
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.36683887243270874,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
For some reason, the virtual card won't work for me.
|
[] |
[
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3634169399738312,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card has been rejected by the merchant earlier today. What should I do?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.40937361121177673,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How can I fix a problem where my virtual card is rejected?
|
[] |
[
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39605826139450073,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My virtual card isn't working. What do I do?
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38828814029693604,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
What do I do if my virtual card won't work.
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3828883767127991,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Is there a trick to get the disposable virtual card to work?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39202776551246643,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why can't I get my virtual card to work?
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38007473945617676,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My card is just not working at this time.
|
[] |
[
"card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3582707345485687,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable card seems not to be working am I doing something wrong?
|
[] |
[
"card_not_working",
"disposable_card_limits",
"get_disposable_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39109763503074646,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My payments from my virtual card keep getting rejected.
|
[] |
[
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3603496849536896,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.39289483428001404,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My transaction was just declined when I was using my disposable virtual card. What can I do?
|
[] |
[
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"disposable_card_limits",
"get_disposable_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.47360849380493164,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card is not working
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3805868327617645,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How do I get my disposable virtual card to work?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3731139004230499,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How come my disposable virtual card used to pay for a gym subscription got rejected?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.407241553068161,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Payments from my disposable virtual card don't work
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3594239354133606,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My disposable virtual card was rejected by the merchant, please help?
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3934180736541748,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My virtual card won't work.
|
[] |
[
"card_not_working",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3821852207183838,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Tell me why my virtual disposable card won't work.
|
[] |
[
"disposable_card_limits",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3996639847755432,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I need help getting the virtual card to work.
|
[] |
[
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.36227524280548096,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?
|
[] |
[
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.36518076062202454,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
How do I make my virtual card work?
|
[] |
[
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3760016858577728,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
virtual card is not working for me
|
[] |
[
"card_not_working",
"get_disposable_virtual_card",
"getting_virtual_card",
"virtual_card_not_working"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.37564054131507874,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I did not get the right amount of money when I used a different country's currency.
|
[] |
[
"country_support",
"receiving_money",
"wrong_amount_of_cash_received"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.35299962759017944,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!
|
[] |
[
"card_payment_wrong_exchange_rate",
"wrong_amount_of_cash_received"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4101327061653137,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw.
|
[] |
[
"atm_support",
"cash_withdrawal_charge"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3988150954246521,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can you look to make sure the exchange rate is correct
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"verify_top_up",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.41684240102767944,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Exchange rate for my cash withdrawal is wrong
|
[] |
[
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3759554922580719,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?
|
[] |
[
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"pending_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3973666727542877,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why was the exchange rate wrong when I got cash
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3942147195339203,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"exchange_rate",
"fiat_currency_support",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.341318279504776,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why is the exchange rate wrong for my international withdrawal?
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4184323847293854,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
A wrong exchange rate was applied to a transaction made abroad.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4054010808467865,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The exchange rate you gave me for my cash withdrawal is wrong
|
[] |
[
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38115304708480835,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Is there a fee for exchanging cash?
|
[] |
[
"receiving_money",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4020877778530121,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.36892473697662354,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Why was the exchange rate different when I withdrew my cash?
|
[] |
[
"cash_withdrawal_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.43089842796325684,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
When I got cash, my exchange rate was wrong.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.40323635935783386,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home
|
[] |
[
"atm_support",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3463602066040039,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.
|
[] |
[
"atm_support",
"card_payment_fee_charged",
"transfer_fee_charged"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.35860708355903625,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.
|
[] |
[
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.43568646907806396,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
In receiving cash, the wrong exchange rate was used for my transaction.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.41499269008636475,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can I make a withdraw if I am out of country from with out any fees at an ATM?
|
[] |
[
"atm_support",
"cash_withdrawal_charge",
"country_support"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.38917988538742065,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I took out a foreign currency and the exchange rate is wrong.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4407591223716736,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I feel like too much money was taken during my currency exchange.
|
[] |
[
"fiat_currency_support",
"wrong_amount_of_cash_received"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3711916506290436,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
There was an error in exchange rate for my cash withdrawal
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3761805593967438,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I need the right foreign money, at the right rate, at ATMs, when I go abroad.
|
[] |
[
"atm_support",
"country_support"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
positive
|
{
"type": null,
"score": 0.3632577061653137,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The conversion rate on the ATM that I used with foreign currency was wrong.
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3738439381122589,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
why is the exchange rate for a Foreign ATM different
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"exchange_rate",
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.41050246357917786,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My cash withdrawal charged me the wrong exchange rate
|
[] |
[
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4145681858062744,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!
|
[] |
[
"atm_support",
"cash_withdrawal_charge"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.389626145362854,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4163200259208679,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3957400918006897,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
My ecchange rate was wrong for a cash transaction.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3919687569141388,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?
|
[] |
[
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.41095659136772156,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The see the rate applied to my transaction was wrong at the atm.
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3613728880882263,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The rate of exchange isn't right for my cash withdrawal.
|
[] |
[
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"exchange_rate",
"pending_cash_withdrawal",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3898888826370239,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I took out cash abroad and the exchange rate isn't correct.
|
[] |
[
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.44456541538238525,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I used an ATM in a foreign currency but the rate applied is wrong!
|
[] |
[
"atm_support",
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3689301311969757,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
how do you determine your exchange rates because one of yours was off when i got cash
|
[] |
[
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.4281407594680786,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!
|
[] |
[
"atm_support",
"why_verify_identity"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.3828912377357483,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
The cash withdrawal exchange rate is not correct.
|
[] |
[
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
negative
|
{
"type": null,
"score": 0.38379764556884766,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges?
|
[] |
[
"atm_support",
"cash_withdrawal_charge"
] |
{
"type": null,
"score": null,
"agent": null
}
|
[] |
neutral
|
{
"type": null,
"score": 0.3761409521102905,
"agent": null
}
| null |
{}
|
{
"test_vector": null
}
|
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