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@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!
| 2negative
| 13,559 |
@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted
| 2negative
| 13,560 |
@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.
| 2negative
| 13,561 |
@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
| 2negative
| 13,562 |
@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?
| 2negative
| 13,563 |
@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?
| 2negative
| 13,564 |
"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent."
| 2negative
| 13,565 |
@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.
| 2negative
| 13,566 |
@AmericanAir I need to be back in Cleveland as early as possible tomorrow
| 0neutral
| 13,567 |
@AmericanAir worst experience ever. @VirginAmerica all the way!
| 2negative
| 13,568 |
@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
| 2negative
| 13,569 |
"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
| 2negative
| 13,570 |
@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service
| 1positive
| 13,571 |
@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
| 2negative
| 13,572 |
@AmericanAir please message me for assistance - can't get through to anyone.
| 2negative
| 13,573 |
@AmericanAir - trying to track down backs for two of my attendees #help
| 0neutral
| 13,574 |
@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
| 2negative
| 13,575 |
@AmericanAir how comes no one has answered my calls or emails?
| 2negative
| 13,576 |
@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.
| 2negative
| 13,577 |
@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice
| 2negative
| 13,578 |
@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
| 2negative
| 13,579 |
@AmericanAir does that mean my ktn is not in my reservation?
| 0neutral
| 13,580 |
@AmericanAir thanks for responding ... will do!
| 1positive
| 13,581 |
@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology
| 2negative
| 13,582 |
@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
| 2negative
| 13,583 |
@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
| 1positive
| 13,584 |
@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
| 2negative
| 13,585 |
@AmericanAir I just sent a DM
| 0neutral
| 13,586 |
@AmericanAir @Eleonora7 good luck I've been waiting a week
| 2negative
| 13,587 |
@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
| 2negative
| 13,588 |
Direct email?"
| 2negative
| 13,590 |
@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ?Ïö?ü? brand http://t.co/XHSUUpHeZe
| 2negative
| 13,591 |
@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...
| 2negative
| 13,592 |
@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
| 2negative
| 13,593 |
@AmericanAir thank you so much that helps a lot.
| 1positive
| 13,594 |
"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""."
| 2negative
| 13,595 |
@AmericanAir I do not need an apology. I need you to fix it in a competent manner.
| 2negative
| 13,596 |
@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
| 2negative
| 13,597 |
@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
| 2negative
| 13,598 |
@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
| 2negative
| 13,599 |
@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?
| 0neutral
| 13,600 |
@AmericanAir But you called me - and hung up.
| 2negative
| 13,601 |
@AmericanAir thank you!
| 1positive
| 13,602 |
@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.
| 2negative
| 13,603 |
@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.
| 2negative
| 13,604 |
@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!
| 2negative
| 13,605 |
@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u
| 1positive
| 13,606 |
@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?
| 2negative
| 13,607 |
@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs
| 0neutral
| 13,608 |
@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.
| 2negative
| 13,609 |
@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.
| 2negative
| 13,610 |
@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off
| 2negative
| 13,611 |
@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?
| 2negative
| 13,612 |
@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
| 2negative
| 13,613 |
@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.
| 2negative
| 13,614 |
.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
| 2negative
| 13,615 |
"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
| 2negative
| 13,616 |
@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
| 2negative
| 13,617 |
@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
| 2negative
| 13,618 |
@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
| 2negative
| 13,619 |
@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!
| 2negative
| 13,620 |
@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.
| 2negative
| 13,621 |
@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)
| 0neutral
| 13,622 |
@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!
| 1positive
| 13,623 |
@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
| 2negative
| 13,624 |
@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
| 2negative
| 13,625 |
@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
| 2negative
| 13,626 |
@AmericanAir Will 2396 be Cancelled Flightled tonight?
| 0neutral
| 13,627 |
@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst
| 2negative
| 13,628 |
@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
| 2negative
| 13,629 |
@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
| 2negative
| 13,630 |
@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?
| 2negative
| 13,631 |
@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? _Ù÷ÜI love the company!
| 1positive
| 13,632 |
@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.
| 2negative
| 13,633 |
@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic .
| 2negative
| 13,634 |
@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
| 2negative
| 13,635 |
@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!
| 2negative
| 13,636 |
@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
| 2negative
| 13,637 |
@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke
| 2negative
| 13,638 |
@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA
| 2negative
| 13,639 |
@AmericanAir 2days 2plains 2fails
| 2negative
| 13,640 |
@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. _Ù÷¢ I'll never get back to work
| 2negative
| 13,641 |
"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
| 2negative
| 13,642 |
@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!
| 2negative
| 13,643 |
@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?
| 2negative
| 13,644 |
@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...
| 2negative
| 13,645 |
last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!
| 2negative
| 13,646 |
@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs
| 2negative
| 13,647 |
@AmericanAir no worries, loved flying with you guys. Thanks!
| 1positive
| 13,648 |
@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
| 2negative
| 13,649 |
@AmericanAir Understood. Integration takes time, but no excuse for poor customer service
| 2negative
| 13,650 |
@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
| 2negative
| 13,651 |
"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
| 2negative
| 13,652 |
@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned
| 2negative
| 13,653 |
@AmericanAir would also like say kind move on adding the points !
| 1positive
| 13,654 |
@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot
| 1positive
| 13,655 |
@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
| 2negative
| 13,656 |
@AmericanAir all right, but can you give me an email to write to ?
| 2negative
| 13,657 |
@AmericanAir is DFW accepting any arrivals or departures today?
| 0neutral
| 13,658 |
@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?
| 0neutral
| 13,659 |
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