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|---|---|---|
@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
| 2negative
| 13,660 |
@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
| 2negative
| 13,661 |
@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.
| 1positive
| 13,662 |
@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?
| 0neutral
| 13,663 |
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
| 1positive
| 13,664 |
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
| 2negative
| 13,665 |
@AmericanAir If you care, could you have someone call me to explain what is going on.
| 2negative
| 13,666 |
Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
| 2negative
| 13,667 |
@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
| 2negative
| 13,668 |
@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.
| 2negative
| 13,669 |
@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
| 2negative
| 13,670 |
@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
| 2negative
| 13,671 |
@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
| 2negative
| 13,672 |
@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool
| 2negative
| 13,673 |
@AmericanAir @SouthwestAir ÛÓ Y'all will like this one. http://t.co/hF8aJZ4ffl
| 0neutral
| 13,674 |
@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
| 2negative
| 13,675 |
@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
| 2negative
| 13,676 |
@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
| 2negative
| 13,677 |
?ÛÏ@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked??Û? -got call back after 10 hours. Bad.
| 2negative
| 13,678 |
@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left
| 2negative
| 13,679 |
@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
| 2negative
| 13,680 |
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW
| 2negative
| 13,681 |
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
| 2negative
| 13,682 |
@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
| 2negative
| 13,683 |
@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...
| 0neutral
| 13,684 |
@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!
| 1positive
| 13,685 |
@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
| 2negative
| 13,686 |
@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.
| 2negative
| 13,687 |
@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?
| 2negative
| 13,688 |
.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
| 2negative
| 13,689 |
@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
| 2negative
| 13,690 |
@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
| 2negative
| 13,691 |
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
| 2negative
| 13,692 |
@AmericanAir .. UMM hello?
| 0neutral
| 13,693 |
@AmericanAir QSVGRU when would the next flight arrive?
| 0neutral
| 13,694 |
@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether
| 2negative
| 13,695 |
@AmericanAir how do I see your report team?
| 2negative
| 13,696 |
@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines
| 2negative
| 13,697 |
"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
| 2negative
| 13,698 |
@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.
| 2negative
| 13,699 |
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
| 2negative
| 13,700 |
@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
| 2negative
| 13,701 |
"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"
| 2negative
| 13,702 |
@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer
| 2negative
| 13,703 |
@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.
| 2negative
| 13,704 |
@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
| 2negative
| 13,705 |
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.
| 2negative
| 13,706 |
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
| 2negative
| 13,707 |
@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help
| 2negative
| 13,708 |
@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back
| 2negative
| 13,709 |
@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?
| 2negative
| 13,710 |
@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
| 2negative
| 13,711 |
@AmericanAir thank you!
| 1positive
| 13,712 |
@AmericanAir I Love American Airlines :D
| 1positive
| 13,713 |
"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
| 2negative
| 13,714 |
@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call
| 2negative
| 13,715 |
@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
| 1positive
| 13,716 |
@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?
| 2negative
| 13,717 |
@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
| 2negative
| 13,718 |
@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
| 2negative
| 13,719 |
@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no
| 0neutral
| 13,720 |
@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
| 2negative
| 13,721 |
@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.
| 2negative
| 13,722 |
@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
| 2negative
| 13,723 |
@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
| 2negative
| 13,724 |
@AmericanAir , CHECK DM PLEASE!
| 0neutral
| 13,725 |
@AmericanAir got a callback at 1 am, took care of it. thanks.
| 0neutral
| 13,726 |
@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
| 2negative
| 13,727 |
@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
| 2negative
| 13,728 |
@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop
| 2negative
| 13,729 |
@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
| 2negative
| 13,730 |
@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
| 2negative
| 13,731 |
@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
| 1positive
| 13,732 |
@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
| 2negative
| 13,733 |
"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume."""
| 2negative
| 13,734 |
@AmericanAir is flight 2413 to LA delayed?
| 0neutral
| 13,735 |
@AmericanAir Thanks :-) Good to be back safely. See you again soon!
| 1positive
| 13,736 |
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow
| 2negative
| 13,737 |
@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
| 2negative
| 13,738 |
"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?"
| 0neutral
| 13,739 |
@AmericanAir When did they start to sell water @AdmiralsClub ?
| 0neutral
| 13,740 |
@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
| 2negative
| 13,741 |
@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
| 2negative
| 13,742 |
@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.
| 0neutral
| 13,743 |
@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
| 2negative
| 13,744 |
@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
| 2negative
| 13,745 |
@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
| 2negative
| 13,746 |
@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.
| 2negative
| 13,747 |
@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
| 2negative
| 13,748 |
@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather?Ïö?ü?
| 2negative
| 13,749 |
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
| 2negative
| 13,750 |
@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
| 2negative
| 13,751 |
@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
| 2negative
| 13,752 |
@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)
| 1positive
| 13,753 |
@AmericanAir 953 our fligth Somthing to talk about this?
| 2negative
| 13,754 |
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
| 2negative
| 13,755 |
@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
| 2negative
| 13,756 |
@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
| 2negative
| 13,757 |
@AmericanAir thanks. They did not charge anything in the end so all is good.
| 1positive
| 13,758 |
@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day!
| 1positive
| 13,759 |
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