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|---|---|---|
"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS"
| 2negative
| 13,861 |
@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
| 2negative
| 13,862 |
@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
| 2negative
| 13,863 |
@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks
| 0neutral
| 13,864 |
@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
| 2negative
| 13,865 |
@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
| 2negative
| 13,866 |
@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
| 2negative
| 13,867 |
@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.
| 2negative
| 13,868 |
@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
| 2negative
| 13,869 |
@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
| 2negative
| 13,870 |
@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?
| 0neutral
| 13,871 |
@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service
| 2negative
| 13,872 |
@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
| 2negative
| 13,873 |
@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
| 2negative
| 13,874 |
@AmericanAir bag turned up, no thanks to your useless call-centre and useless website
| 2negative
| 13,875 |
@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin
| 2negative
| 13,876 |
@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.
| 2negative
| 13,877 |
@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
| 2negative
| 13,878 |
@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.
| 1positive
| 13,879 |
@AmericanAir would like to talk to someone, please follow.
| 0neutral
| 13,880 |
@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
| 2negative
| 13,881 |
@AmericanAir @Nashinmypants lmao this is so funny
| 0neutral
| 13,882 |
@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??
| 2negative
| 13,883 |
@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
| 2negative
| 13,884 |
@AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me!
| 0neutral
| 13,885 |
@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
| 2negative
| 13,886 |
@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
| 1positive
| 13,887 |
@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250
| 2negative
| 13,888 |
@AmericanAir Understood. Thanks anyway
| 1positive
| 13,889 |
@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?
| 2negative
| 13,890 |
@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
| 1positive
| 13,891 |
@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
| 2negative
| 13,892 |
@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
| 2negative
| 13,893 |
@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
| 1positive
| 13,894 |
@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?
| 2negative
| 13,895 |
@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!
| 2negative
| 13,896 |
@AmericanAir you're my early frontrunner for best airline! #oscars2016
| 1positive
| 13,897 |
@AmericanAir can I get home before 12 or no?
| 2negative
| 13,898 |
@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.
| 0neutral
| 13,899 |
"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
| 2negative
| 13,900 |
@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?
| 2negative
| 13,901 |
@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.
| 1positive
| 13,902 |
@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.
| 2negative
| 13,903 |
@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.
| 2negative
| 13,904 |
@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?
| 0neutral
| 13,905 |
@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?
| 2negative
| 13,906 |
@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!
| 2negative
| 13,907 |
@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
| 2negative
| 13,908 |
@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.
| 2negative
| 13,909 |
@AmericanAir your customer service is a disgrace.
| 2negative
| 13,910 |
@AmericanAir Joanna did a WONDERFUL job! Thank her for me?
| 1positive
| 13,911 |
@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad weÛªve relatives nearby.
| 2negative
| 13,912 |
@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
| 2negative
| 13,913 |
@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
| 2negative
| 13,914 |
@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.
| 2negative
| 13,915 |
@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
| 1positive
| 13,916 |
@AmericanAir Toby hates you lol
| 2negative
| 13,917 |
@AmericanAir Thanx for replying. DM sent
| 1positive
| 13,918 |
@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
| 2negative
| 13,919 |
@AmericanAir not anymore.
| 2negative
| 13,920 |
@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.
| 2negative
| 13,921 |
@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.
| 0neutral
| 13,922 |
@AmericanAir No, when I call AA now I can't even get on hold...can you help me?
| 2negative
| 13,923 |
@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia
| 2negative
| 13,924 |
@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...
| 2negative
| 13,925 |
"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."
| 2negative
| 13,926 |
@AmericanAir thanks
| 1positive
| 13,927 |
@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol
| 0neutral
| 13,928 |
@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic
| 2negative
| 13,929 |
@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow
| 0neutral
| 13,930 |
@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?
| 0neutral
| 13,931 |
@AmericanAir _Ùª? in my hotel now. Thank you!
| 1positive
| 13,932 |
@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke
| 2negative
| 13,933 |
@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.
| 2negative
| 13,934 |
@AmericanAir Weather was not involved.
| 2negative
| 13,935 |
@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd...
| 2negative
| 13,936 |
@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal
| 2negative
| 13,937 |
@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job
| 2negative
| 13,938 |
@AmericanAir @nrosenb1 it says changes can't be made online
| 2negative
| 13,939 |
@AmericanAir what's the status of flights for Tuesday out of Dallas??
| 0neutral
| 13,940 |
@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?
| 2negative
| 13,941 |
@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc
| 2negative
| 13,942 |
@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.
| 2negative
| 13,943 |
@AmericanAir by far the best example of the worst company @Cowboycerrone
| 2negative
| 13,944 |
@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.
| 2negative
| 13,945 |
@AmericanAir Got my bags this morning! Thanks!
| 1positive
| 13,946 |
@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!
| 1positive
| 13,947 |
@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
| 2negative
| 13,948 |
@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
| 2negative
| 13,949 |
@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
| 2negative
| 13,950 |
@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
| 1positive
| 13,951 |
@AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up
| 0neutral
| 13,952 |
@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
| 2negative
| 13,953 |
@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?
| 0neutral
| 13,954 |
@AmericanAir that luggage you forgot...#mia.....he just won an oscar_Ù÷ã_ÙÕ?_ÙÕ?_ÙÕ?
| 2negative
| 13,955 |
@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
| 2negative
| 13,956 |
@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou
| 2negative
| 13,957 |
@AmericanAir flight number #2386
| 0neutral
| 13,958 |
@AmericanAir it looks like a mistake
| 0neutral
| 13,959 |
@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr
| 2negative
| 13,960 |
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