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Reflexion – Learning Launch Challenge I am the head of a small science communication association in Austria named “De Crown”. We are focusing on science communication/education in primary and secondary schools and kindergarten. Every year we develop at least one new set of 4 corresponding 2h workshops for the teachers to choose from and we also try to find funding or sponsoring, so the courses can be free or at least halve priced for the kids. As a scientist it can be very challenging to meet the educational demands of the teachers AND the kids, appropriate of their age and of their prior education. We want to inspire, raise their curiosity and awareness, build scientific knowledge (in teachers and kids) and not to overstrain them. My challenge is to develop those “perfect” (age adaptable) workshops with a very limited budget Selection To test critical parts of the new workshops we decided to identify volunteer teachers who are willing to give feedback and allow us some testing in their classes and have a learning launch. A learning launch is all about assumption testing– an experiment conducted in real live situations, quickly and inexpensive. (in our case – will they like the new experiments as much as we do? Will the material we provide be sufficient? Will we be able to adapt to the different ages of the kids? Will it all work out with 25 over exited kids in a too small classroom?) Application To have our learning launch of those critical experiments we asked four teachers we had worked with before, if they would like to test some new experiment we developed with their class. They were all happy to help us developing courses and immediately agreed. Usually we have packages of four 2h-courses focussing on different topics, but the first 2h ours of each package are exactly the same in all of them, focussing on the nature of science. So we decided to use one of those two hours for the learning launch of our new prototype experiments, so that we would not take away too much time of the main topic. During the learning launch we focussed on our assumptions and on how the kids and the teachers reacted, what delighted them, what was frustrating? Did they get the insights we wanted them to achieve? Insight We found that in some experiments the materials we provided where not optimal for that age and we needed to simplify things for the next class. But most science communication concepts work out great. We were also thrilled to get very helpful feedback from the teachers and we had the impression that they really appreciated being involved in our work. In summary the learning launches worked out great and with very beneficial results for our course development and customer relationship. Approach When developing our next workshop block we will again work with the learning launch, since it was appreciated by teachers and also gave good results. Additionally, next term we are going to develop a new course format - tinkering for teachers in Austrian primary education - targeting a new (adult) audience. We already applied for funding so we hopefully will be financially able to use all the elements of the design thinking process for our course development.
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19,415
My reflection quality. Challenge: I am a Boy at the age of 23 and I have been working in the campany of tourism for 7 years and I opened my company in Cairo, Egypt, and I am from Alexandria, and she accepted the problem of residence and management because of my young age. Selection : I used the word "what wows " because at that time there were many companies that provided the same service for me, so I had to distinguish my own company in order to attract customers who instead of going to other companies. Application: I raised the level of my tour guides, reduced the price of trips, opened more than one service to facilitate reservations for customers, such as booking by phone or booking from home, paying at the hotel, creating offers on transport tickets , and made a lot of gifts when booking early. Insight: It affected me a lot when I focused on what is amazing that our company offers that is not available in another company, and the impact of that on attracting many new customers and making old customers feel special, which led to an increase in the company's profitability and increased competitiveness among other companies. Approach: I think the next time I will use the "what works " tool, this idea will allow me to try many different things that will help me grow my company and think outside the box.
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19,416
Challenge: The Hardware and Software Engineering world are very different but interdependent. However, the people working on them have expertise in their own streams. Being an Electrical Design Group, our biggest challenge was to communicate our requirements to the software team wherein all of us know only the hardware side of it. We needed our middleman who is not human. Selection: In one of our projects meeting where it was becoming very hard to communicate to the software team, we ended up reaching the whiteboard. We created all possible drawings and pictures which in the end gave some light to both the groups. We had used the visualization tool. It is very effective to use with two groups who speak different technical language. Application: We started with the hardware team who knew their requirements very clearly and started putting those hardware devices on board, how they are linked and how they function. Then we started putting the analogy of the plumbing system of a house which everyone will be familiar with. We drew the pictures of the plumbing devices next to each hardware device which relates to it. This helped us to give the software team a lot of clarity on how our hardware functions and what are the software controls required. Insight: This technique gave us some light on how better both the groups can communicate. That’s the time we started exploring the concept of design thinking. We dint need it for our actual designs but we needed it for the success of the project. After exploring a little bit more on the design thinking, we started using the visualization tool more effectively. We have made it as part of our project to have the complete system to be represented in the form of creative drawings. It is fun for the technical people to be creative sometimes and helped our non-technical stakeholders to have a clear understanding of our projects. Approach: In a company which cares and emphasizes a lot about its culture, it is very important to build and keep the work culture for generations. We are planning to use the creative storytelling and role plays to educate the people about the company culture and values.
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19,417
Challenge I am a member of my company’s marketing department and my challenge is to improve and manage the performance of our company’s website as it’s an asset for the company to draw in visitors, convert them and hit our targets. The one primary challenge that came along in improving of performance is that since it is a small company we don’t have enough skills and resources required to cover content, design and back-end website management. Selection We have used learning launch tool to overcome our challenge. Application For our first learning launch we focused first on the primary challenge by hiring a freelancer or through agency partners. We did that by conducting group meetings on how to hire a freelancer .We jotted down few points which included posting on face book, LinkedIn and other social media networks with a description on who we are looking for. We then bifurcated on who will post the job and go on with interview. Insight By applying learning launch tool we could actually hire a freelancer which benefitted for our team a lot. Our team will review this insight and incorporate it into future launch designs.
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19,418
Example Reflection –Learning Launch 1. Challenge Our company decided to invest in an online education platform on financial education issues with the intention of marketing these courses in the cooperative sector, in higher education colleges and the general public in Colombia. The technology on which the platform was assembled was revised and modernized and additionally a pedagogical and instructional review was made to allow meeting the pedagogical requirements of the schools. Additionally, a digital marketing process was started, generating paid campaigns on Google and Facebook in order to attract attention to the courses to potential customers and users. Contacts were also made with some public and private schools and officials from the Bogotá and Chía mayors. However, after a year of starting the project, the commercialization had not generated the expected results in either of the two selected market segments despite having a very good quality product, faced with the decision to continue with the project or not. 2. Selection As Stephan Naumann indicated in his lesson on Test Launches in Module 4 of the Design Thinking Course at the University of Darden, we in the company made a business plan and analyzed it theoretically and with the knowledge available on our part (limited because the line was new) and the business partner (whose main strength was to be the pedagogical expert) and we launched ourselves to execute it without previous tests. However, given that the results were not occurring after more than a year of having started and taking into account that the company was not in a position to make major investments in the project, it was decided before aborting the project to seek a less traditional approach to refine the business model and we found in the test launch methodology an interesting and appropriate alternative to “learn quickly and cheaply”. 3. Application Before deciding to use the chosen model, we had been operating the Financial Education Courses for free in four public schools in the Municipality of Chía (Colombia) with a view to publicizing the product and achieving that in 2020 it could be switched to a paid modality achieving that an item was included in the budget of these schools to be able to pay for the service. Additionally, the aim was to generate referrals to other schools, thus seeking to link a greater number of schools. However, seeing that the inclusion in the budget of this item was not easy because the subject of financial entrepreneurship in which this course was being included was not part of the formal curriculum and that investment decisions were not the exclusive power of the rectors the aforementioned revision stop was made to rethink the continuity of the model. Following the methodology defined by the model, the following elements were established: • Hypothesis: There is a significant number of people and entities that need training in financial education and are willing to pay for an excellent product and we have such a product which surpasses the products available in the market to meet this need. • People: Among the potential clients, the following types of people were identified:  Individuals interested in acquiring financial education to achieve proper and responsible management of their finances and to be able to generate financial stability and / or successfully advance in their ventures.  Cooperatives that within their social mission and support their associates want to offer them training in financial education.  Higher Education Colleges that as part of their training programs must include Financial Education topics to comply with the national government guidelines aimed at increasing financial inclusion (which in Colombia is well below developed countries) and improving PISA-type exam results that include such content. • The need: To have a high quality financial education program which is not geared towards selling you a financial product as is the case with most available programs. • The idea that meets the need: The financial education program which consists of three courses that cover the basic concepts required to make efficient use of financial resources and products:  Finance from home  Finances for entrepreneurs  Technical analysis • Better than current alternatives: In our review of the products offered, most are shallow courses developed by financial institutions to meet a Financial Education requirement of the Financial Superintendence and to promote the consumption of their products . On the other hand, there is an offer of seminars that promise to change the mentality regarding money and remain on motivational aspects and few practical recommendations. Therefore, it was decided to set up a pilot course with students from various schools, including public and private, some cooperatives and a representative sample of individual users with which to test our hypothesis and the basic assumptions of the business model described above. 4. Insight As a result of applying the Learning Release Tool, our team identified our hypotheses and assumptions and designed releases to test these assumptions. In addition, we thought about the possible results and how they would confirm or distort our assumptions through sprints similar to those we use in the company for software development. To date, we have not yet finished redefining the product's business model, nor are we fully certain that we will achieve that the business idea is the successful undertaking we want with a presence not only nationally but also internationally, but we are sure that the path we are traveling is the best approach to achieve it and that if we are wrong in our assumptions along this way we will know it as quickly and cheaply as possible. 5. Approach What we have learned as a team from carrying out this exercise is that the design of new products, especially technology, requires a less traditional approach and that Design Thinking tools such as Launch Design allow us to mature the business idea and gaining knowledge iteratively without incurring large capital investments that ultimately do not generate any results after a considerable time. We have decided to implement this methodology for the development of new products in the line of innovative solutions and we are seeking to apply it also for other types of internal change initiatives in which the level of certainty and available information is not the most adequate to handle it with traditional tools.
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19,420
REFLECTION - LEARNING LAUNCH (MODULE 4) TECHNICAL SUPPORT SERVICES Challenge & Selection Learning launch in Tech industry is undoubtedly one of the most important tool and skills to have. Being able to identify and sort out Technical Support problems in any organization, I myself apply the same to my customers who apply Technology in their daily tasks to do business. This is to enable their working environments comfortable which are always a challenge enough which come in different categories in the technology they use. Technology is unavoidable in this day and age and therefore with my technical expertise and being able to give tech solutions to clients is more important than ever. There are two parts in technical support services provisions that hold technologies true no matter which industry the client runs business. The Software and Hardware exists regardless of the business environment. The software problems are completely different according to what every client uses to do business due to the services they render, the hardware across for all of them is almost same only the specifications differ. The most challenging difference of technical support in Kenya is the technology hardware aspect where the prices of different devices are extremely high due to importation charges with completely different concepts of customer requirements. And with the experience i found that very difficult for customers to get used to hardware problems is one of the many aspects of Technology that is different in this industry but it is by far the key items. Although there are many technical services in this technology industry, I chose it in the face of technology applications in every business industry category because of my personal experience with it and hope to have many more in my lifetime. It is important that i have learned and understood how to diagnose different technology issues in both software and hardware industries for my future career and I am excited about future opportunities to do so. Application Technical support services I provide a range to users both for Software and computer systems used and to the continued operation of daily work. Another I represent in user assistance in solving problems and answer questions, through remote or virtual assistance. The help desk also I provide the demands of users, computers and give a solution to problem as they occur by converting the problems to experiences which have specialized on, ill-related to systems of the computer, the software used, the network or the problem of solid parts inside the computer. A major problem management in tech support describes tools that combine both software and hardware diagnosis in to a service which I use to give solutions. This process makes it possible to deal with user technical problems across the entire technology setting. The more efficient as a support specialist’s I am to help users about software and hardware configuration on upgrades and prior problems the more references I get from them hence enhance the growth of consultations from new customers. Technical problem management include; customer request, problem identification, evaluation status and problem diagnosis. One particularly useful feature to me is the ability to simultaneously track issues handled by myself as well as issues escalated to external third party support partners. With these features I can provide single point of contact to ensure that I am meeting my customer’s expectations and my support skills living up to their agreements with me. What’s most important is how all the functions work together and how I present in a logical way to the user. Insight & Approach Technical support Services is important for it allows users work on their tasks accurately without interference of Systems being fault, update information on their working environment effectively. Secondly it serves as a management about an organization’s asset technology base. With good management of technology assets pays for itself simply by putting a real value on a company’s current inventory of Computer Hardware, Software and network possessions. A good Technical support feature helps organizations;  Collect asset information with minimal effort.  Minimize number of unnecessary software  Enforce equipment policies regarding agreements, configurations, software upgrades and consumable supplies.  Scheduled Maintenance and upgrades of equipment which allows organizations make vital decisions. Example, how many PCs are there in the organization and their specifications including the serial numbers and what applications or systems run in each? The users connected to the server. All this information has an immediate, dramatic influence or your organization and can easily become an invaluable resource for future asset planning.
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19,421
Mind map Challenge Environmental pollution has become one of the greatest problems of our time. Thousands of tons of garbage are thrown into landfills because of our irresponsible way of dumping our waste products. So, I and my friends were thinking to design a smarter product that can stop environmental pollution regardless of our inattentiveness. we tried to re-design the current trash bins as nobody bothers to separate their trash adequately. Selection The tool we used was mind mapping. We know it would be hard for us to launch the prototype quickly, so we tried to enrich our ideas by using mind maps. Application In the beginning, we all gathered to share our ideas like what does the current trash bin lacks, and which one do people prefer to use. Since we all are students and we share a similar living environment, we agreed to go out of the campus and interview people of different occupations to share ideas. Some were office workers, some work in restaurants and cafes, and some in hospitals. This gives us a very broad perspective to approach the solution. We all gathered again after the interviews and got our sticky notes and pens that enables us to add whatever information we want. Firstly, we designed the bin to be one piece, not pieces for each type of material. Then, we agreed that it should contain four sectors, for the type of wastes that seem to be common around the areas we visited. They were domestic waste, glass waste, plastic waste, and metal waste. Here, we faced an obstacle. We have segregated parts inside a bin, but nobody ever thought about how the materials can be separated. After adding two or more stick notes we found the solution, and we agreed on using an ultrasonic sensor that is capable of detecting types of wastes. Insight By applying mind maps, my friends and I were able to broaden our perspectives. And we made assumptions about how our product could be practical and because we made the mind map more interactive, we got rich and ideas of solution. We even thought of what-ifs and made a plan for its structure and implementation. We got to know more details about things we did not know like the sensor, and we got a concrete approach because we shared the needs and wants of our interviewees. Approach This tool was an appropriate tool for us considering our lack of experience on the topic we chose. And the tool we used provides us with a very new and concrete idea regarding the problems the people are facing, not only our environment. This tool enables us to be aware that not only the environment but also us, the population felt the inconvenience.
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19,422
STORYTELLING • CHALLENGE: The first challenge I used was storytelling or preparing the mind for innovation. To achieve that state of mind where I can open my creative part of the brain and think of new designs innovation techniques or solutions. As being a mechanical design engineer, I have to always come up with some or the other design innovations where the storytelling tool helped me a lot. Before I was worried about the non-creative part of my brain guiding my design, by which I was unable to design differently from the existing designs, I often ended up taking references or design inspirations from the others. And wasn’t feeling growing in the sector. • SELECTION: I selected the storytelling tool because it helped me know the audience for which I was supposed to work. I basically used the illustration of evaluation of George’s and Geoff’s cycle. Which helped me to work on myself and my weak points. • APPLICATION: I started the process by analysing the parts where I lack or face problems, I figured most of my cycle seemed close to the George’s cycle. I always thought that life is an ongoing test and we all are being evaluated here, And I started fearing. As being a designer I never what kind of project is coming up or what a client wants, when I got a good opportunity like a different design, I used to avoid those projects and stick to the work I earlier did. I never felt growing in my field , when I saw other designing some critical sketches or models I always thought that they are professionals, I am just an immature I will also design them when I practice but it never happened because I had a narrow repertoire and I avoided new experiences. I always used client’s data and studied them, and come up with only dew ideas, which in turn leave me with no or less projects. I always thought of risking my life through analysis, that I should waste time on new experience etc. by this approach I never got to learn anything new. As a result, I failed more often, and I was thinking that where am I going wrong, I am good at what I do but why I am not getting new clients. Then I analysed myself with the George’s cycle and found me with a fixed mindset. Then one day I woke up and thought I have to change my fixed mindset and started following Geoff’s cycle, seeking new opportunities, always trying to learn something new. • INSIGHT: As I student I was trying to get internships, but failed. when I adapted the Geoff’s cycle I was growing more as a designer as well as a human being, I started challenging my life on every point to learn something new. Taking risks and seeking new experiences. Then I started in internships and got selected in one and still continuing with the company now and they are happy with my creative skills, and better solutions. • APPROACH: As I got benefitted with this approach in life, I am going to start using it more and more in life and aspire to be the greatest of all designers in the world. And a good human being over all. THANK YOU...
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19,423
Example Reflection-Mind Mapping Challenge I am working in the field of management consulting as a consultant and therefore our main challenge is to improve business activities and processes in order to increase key factors like sales, total revenue and profit. Our clients usually are from the insurance business and due to significant changes in this sector, the sustainable improvement of inner-company processes at all relevant interfaces is a key factor for improving success. The project scope I am talking about in the following sections includes the claim all department of a big insurance company. This all department should be totally reorganized. So the main challenge that we faced was who to structure the new all department in different departments – as little as possible but so much needed. Selection My team and I started this project by arranging several workshops to go through different design thinking tools. After analysing several options, we decided that mind mapping could be a very good option for us so we started to use it as our designing tool for our challenge. Despite of the other tools, mind mapping is a useful tool for the case where you have a lot of things to demonstrate and you want to extract your goals from it by focusing directly to the required things to achieve our goals in most efficient, simplest and practical ways. Application We started our mind mapping by two sessions divided in a week time, stating all scopes related to sustainability that each member might think of a stick it to our mapping board. We collected all approaches off the different points of views. At first there are the costumers which can use different ways who to get in contact with company in case of a claim (for example telephone, e-mail, etc.). After that we have different insurance divisions. Moreover, it can be useful to differ the claim in height. There can be good cases and arguments for specialists and generalists. After we stated all related topics, we planned 2 days per week workshops in a three weeks’ time-period. The aim of these workshops was to connect our ideas with the different people group (e.g. customers, employees from the different parts of the company, etc.) After this time, we connect all the different maps with a good feeling to have important inputs. Finally, we ended our mind mapping sessions by looking at where each member if our team has an interest and in what scope of work each member can do his best – not only in the project also in the time after for all the people of the claims all department. Insight The Outcome of this mind mapping tool was having 6 different types, how the new organisation of the claim all Department could be. We decided that each team consist of 2 members working on this specific type, to find a good reasons and arguments, why their type should be the new form of the organisations. By applying the mind mapping tool, we created our mind map that we can follow to structure an achieve the different types. Moreover, it helped us to design different thinking’s of how the new all department can look like. We considered a path for each type parallel to what we expected to achieve in it. At this stage, our team become more familiar with the work that should be carried in the different groups of employee. Approach The work done for the first 6 weeks starting with illustrating different design thinking tools and ended by applying a mind mapping as our design thinking tool. Using this tool presented a great impact in the work that the team carried within the year and resulted in achieving more than what expected for a short time of period. My team and I will stick to use this tool for our future work as we founded out that it suits our type of work which includes a lot of information, charts, graphs and tables that always need to be linked towards having the promised outcomes. We agreed to follow the mind mapping we already used for our future tasks and it always must demonstrate the insight within the work, the progress done, and focus more toward the impact that we are expecting.
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19,425
Reflection ­ Visualization Challenge The challenge that I’m facing is related to a global harmonization initiative and I would like to learn from a group  of stakeholders (in a certain business area) how they actually do a specific part of their work. To be more  precise, I would like to understand which particular steps are required within a certain business process; what  type of information they need and deliver; who else (besides themselves) are involved within this process and  which computer systems or applications are used within this process.     Important to know is that these different stakeholders are based in different countries, while each of them might  do their work in a different manner. Another important element is that these different stakeholders might not  exactly know how their peers from the other countries do their work.  To so summarize my challenge: a) I would like to learn how each of the stakeholders does their work; b) I would  like to achieve that all the stakeholders also understand how their various peers do their work. Selection The tool that I have chosen is ‘Visualization’. It was my impression that this would enable us to achieve our  required results. I have learned that drawing can really help to understand ‘the story’ that someone else is  explaining. When actually drawing ‘the story’ live in front of a group of people, it would allow the person that is  explaining a particular ‘story’ to verify that it is accurate and complete while the other persons in the room would  actually learn from the story as it unfolds. Drawing will help cultivating the right side of our brain and improve  visual thinking. It helps to keep people actively involved while better remembering the content that was  presented and/or (co)created.    A drawing can literally be anything, but it is important to stick to a certain structure that anyone can easily  follow. This would also make it easier for example to compare different processes with each other. I have  decided to draw the process on wide horizontal paper that would be sticked to the wall. I would start on the left  side (which is the beginning of the process) and would end on the right side (which is the end of the process).  For each process step I would try to draw a little doodle (a simple and fast drawing) that symbolizes the activity.  It can include people, computers, communication balloons, text, etc. Basically everything that can help to clarify  the activity. Drawing elements can also be added to express personal experiences that are related to certain  activities. Any emotional state could be added with a simple doodle and some supporting text if needed.     Information about visualization can be found in ‘Week 1’ of this Design Thinking for Innovation course. Application I was able to plan and conduct a 4 hour afternoon session with our stakeholders while everyone was together in  the same room. Prior to the meeting, I’ve prepared the room in order to smoothly start and execute our session.  The 4 stakeholders were sitting behind a desk, facing a wall. There was sufficient space in the room in order for  people to stand­up and walk around whenever one would feel like doing this. The wall was prepared with 4 wide  sheets of paper, each dedicated for a stakeholder process.   For each stakeholder we’ve taken 30­40 minutes to draw their process. It was important to ask the right  questions in order to: a) draw the appropriate level of detail; b) have a consistent set of drawings that can be  approached by our stakeholders in the same manner; c) have a consistent set of drawings that can be  compared with each other by our stakeholders.  Each of the drawings ended up as a colorful and playful representation of a business process. It contained  illustrations for the various people that are involved in the process as well as illustrations for material and  information that are used/created within the process. The drawings also presented problems, discomforts and frustrations that the stakeholders were experiencing (or seeing) within their process. These were drawn in a  playful manner in order to make them less personal and offencive. Insight During the 4 hours session I have experienced that the complete audience was actively involved. Instead of just  listening to someone who is telling about a process, they seemed to actually ‘experience’ the process. Other  participants also interacted various times and asked questions to the stakeholder that was explaining his/her  process. They would sometimes stand­up, walk to the drawing and actually use it to understand or deepen their  knowledge and improve the drawing (which made the drawing closer to the reality)  I have learned that this 4 hours session was extremely efficient: a) I was able to learn enough about their  current way of working and understand the main differences between the processes; b) The various  stakeholders experienced and learned about the processes of their peers; c) We have created valuable drawing  material which became a visual memory of all that we’ve learned in these 4 hours. By just looking at the  drawing (at any moment in time), the stakeholders will be able to directly connect with the information and  knowledge that was shared during that meeting.   Additionally, the drawings can be used to easily share knowledge with other persons that were not part of the  session. Approach A very important insight for me is that it is difficult to facilitate such a meeting while also doing the drawing work.  It requires someone to be comfortable in both skills. I have learned that facilitating meetings in a graphical  manner is a serious skill that requires to be developed. Personally I feel that I still need to develop this skill  much further. I have experienced positive results with my limited skills but do not feel fully comfortable in doing  it yet. I think I can become better in translating the story into a drawing, so I will continue developing this skill  because i’m fully convinced by its value.  Alternatively, in case a group is larger and requires more active facilitation effort, it would be worth to have a  dedicated graphical facilitator to create the drawings.
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19,429
Using story telling technique to persuade the service providers and convince them from committing societal wrong doings Selection & Challenges Storytelling is basically a tool we at times use in daily lives even without having proper knowledge of the design thinking tools. Our society has plenty of people with varied set of knowledge. Still many a times we do fail at understanding simple things. For me I always take part for the right thing even without the knowledge of what might later be the consequences, because I believe if we commit to the right no one can drag us down. Thus, for the reason all my close friends, colleagues share their personal problems, issues with me and also their happy moments wherein I try to help them out and also at times by encouraging them positively by sharing how I did overcome that particular challenge in life. Now I am going to share with all you how my storytelling method did help one of my close friends in saving extra bucks. Applications I have a story where I used storytelling technique to persuade a television service provider to change their way of operating and also not misguide customers and charge unreasonable sums without even providing a detailed bill or specified price of the repair parts that they used in the repair. One fine day we few friends have agreed to meet at the home of one of our colleagues. After we got there, we knew it was some problem remains on her television and she called the service provider and they'll meet and patch it at any time. Soon the repair was done and he paid a whooping sum of money that did not seem right to me so I stopped my friend paying it. He requested the service provider to have the right bill along with the price chart showing the quality of the repair items he used I had this idea of storytelling. Insights and Methodology Often, I feel we have to be little firm with people to get them to realize what is right. That's why I asked that person to sit down and I made him understand what was wrong with him. Here's the story I told him to persuade us that we had some flaw in our RO filter one fine day, so we also called the service provider that he did exactly the same way you do today. Thus, what I did was I asked him to display me the name of the goods they are using so that I can check the amount of those products online and to my shock costs they 're half the one they've given in the bill. Then what I did was I asked them to call senior for whom they initially rejected but they said that if I have any issue in my RO, they will provide me complete one-year service for free. But I instantly declined and told him I don't need a full- year service free I just need the right amount of money then he said they're bringing big amount of goods and he can't give me the original price. We had a huge argument about this afterwards and I comprehended that they are not the right people. And I called boss on my side by locating the number online and asking them What's the service provider doing and how he paid big extra money from us and what we told him to do, he didn't even call senior officials. So, then he invited us to come to the office to think about the matter. Office was close to our home so we flew there and said what was going on and they said we didn't encourage such activities that they showed us the right prices and said that one of the things Editions are given to all of the remaining workforce. Then I told him to give us an appropriate bill and also to keep tabs on their employees and take customer reviews in knowledge to fix all of these. And it won't deceive the consumers. And I think this has an effect on them and they're not going to repeat those acts again. This worked very well with these providers also in place of my colleague they promptly gave us a right bill and said sorry for much of what they did today but we tried to make sure to whine about them though and ask their businesses to take customer reviews and they provide service. That little story did quite a lot of good. I didn't had much idea about this story telling before using this resource it will allow me to plan and think tales that will allow me present my thoughts and illustrate them best.
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19,430
Challenge & Selection: A visualization is a tool for forming and expressing ideas and thoughts, and for me, it is also very useful as for organizing and sharing ideas or identify elements or specific pieces of information or perspectives, that otherwise would not have been possible using traditional and default ways of processing and displaying information. For me, although I have not yet worked in a professional field, I use the tool of Visualization frequently in my educational life as a student, whether for scholar projects or just to help me organize myself in my studies. I use the tool of visual thinking to help me with the process of thinking and organization when I work in teams for scholarly projects or to help me organize ideas and data in my daily life. For example, one way I find the tool of visualization extremely useful is for organizing data for my studies. I like to map ideas and information, as I find it more effective to learn. When I have team projects, I share my ideas and information and together we like to visualize the processes and steps, as well as organizing information and ideas for the project. Application: Some situations I find the tool of visualization very useful is when I have to do team projects. I use visualization for both creating the process and also presenting the information and solutions. One specific example is when I had to do a presentation for my English Class about an IRR I wrote previously. My IRR was about the economic impact of pregnancy during the teen years. However, in order to find what my research would be about, I had to do mind mapping to organize my ideas for possible topics and lenses I could use in my research. I would first write some topics and issues I was interested in researching (teen pregnancy, climate change, food marketing, school funding, etc) and then, for each topic, write more specifically what aspect and lenses I would like to research to finally end up with various research questions to choose from. After choosing my research question and writing my research paper I had to do a presentation. For this, I did not use a mind map but decided to rather organize my claims, sub-claims, and stakeholders in a template I created. This template was just giant cardboard divided into 10 squares, each classifying a part of the presentation ( Intro, Background, Problem, claims&subclaims, counterclaims, rebuttal, solutions, etc. ). I had written down all the claims, counterclaims, stakeholders, and supporting data in a post-it and started placing the post its where I thought they would be useful to have a strong and co-organized presentation. Finally, this huge template had helped me classify all my data and organize it thoroughly into a strong and organized presentation. Insight: By applying the tool of visualization to help me determine my research I was able to organize my ideas more clearly, stating all my possible options and making my process of selection easier and more effective for finding the best research question for me. Using visualization, I was able to organize all the supporting data, claims, sub-claims, stakeholders among others in an organized order that helped me create a stronger line of reasoning and therefore better presentations. Approach: Because I use the tool of visualization very often in my school life, I say it is an immense help for organizing ideas and information for almost any work that contains information and organization. However, as I mentioned before visualization can not only help with organization but can also be used to help you with almost anything. Sometimes I do not use visualization because I am lazy about the whole process and the time it takes, however I need to stop doing that and I know that I should apply the tool of visualization more often as it almost always helps me improve my work and results.
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19,432
Mind Mapping tool experience Challenge Part of a large company, I got the responsibility to renegotiate the Health Insurance contract mandatory from an employer perspective for all employees. The scope I defined was to find a solution that would be financially acceptable and bring new benefits to all employees, improving the current one. The main challenge was to process input coming from interviews and feedbacks from employees, years of internal data, data provided by the different potential insurances, and define what we could look for in an uncertain time with multiple unpredictable external factors including Covid-19. Selection To align the organization around a common understanding of the current situation and bring completely different perspectives to be more innovative, I decided to involve the Employees Representative Committee and organize a mind mapping with them (12 people). Application With the 12 participants, I organized the mind mapping session in a large meeting room where all material, graphs, feedbacks and data were presented around the room on the walls. As a first step, I asked them to browse the room individually and pick what was relevant for each of them and put it together: they had 60 minutes to do so. After this first step, in separate meeting rooms, I divided the team in two groups of 6 to review their notes and start sharing their observations. As a team, with the sticky notes and material, they grouped them by theme and clustered them on a wall. They had 90 minutes for it. It created quite some discussions between them as their observations were often quite similar and sometimes different. Keeping the outliers on the edge showed them the importance of each of their input during the exercise but as well potential to be investigate furthermore. As last step, we opened the room divider between the two-meeting rooms to regroup the 12 participants and started the 2-hour part. Together they shared the outcome each team created and started to identify the inside statements. They marked them using big sticky notes on top of the notes and material they had grouped previously. The connection between the clusters took some time and quite some discussion. I concluded the afternoon explaining them what the next step with the generation of the design criteria statement will be, pivoting from the “what is “to the “what if”. Insights It was a fun activity and a beneficial experience as the outcome of the mind map tool, the criteria they identified, were much broader and varied that what I could have foreseen. It opened for more possible solutions and more creative options. My learning was that the outcome was offering the organization different observations and criteria that would never been identified without it. It was as well a fun team exercise, everyone feeling empowered to be involved with the possibility to have a voice and be involved in a company project. It also raised a lot of curiosity and questions from the colleagues having seen the material on the wall prepared for the activity and afterwards, the mind maps created. Approach Having experienced and discovered the valuable outcome created by the mind map tool, I would focus on using and sharing with my team more the design thinking tools to develop better solutions. What I under evaluated was the power these individuals grouped together developed and the sense of belonging, proudness and responsibility it created. The benefit to bring together a diverse team was a success for the project but also raise the inclusive feeling of this team created for this opportunity. They were the ones after the mapping tool exercise decided that they wanted to share with all employees their learning, experience and how they made a difference. We created a story out of it, published it and that improved the inclusion feeling. On top, several employees showed interest to take part in future projects.
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19,435
Reflection: choosing the mind-mapping tool to derive innovative ideas Challenge In 2008, I did an internship at an international company from the oil & gas industry. This company has a large chain of filling stations across central and south Eastern Europe. My internship was in the international marketing department, working under the senior brand strategy and foresight manager. This means I was supporting my boss in looking for trends and innovations that could easily and cost-effectively be implemented at filling stations internationally. The way I describe it here was exactly the brief I got on my first day. So I saw it as a challenge because I didn't know where to start, didn't have any criteria to narrow my search and also had no knowledge about the mind-set of the top-management (if they were really innovation-ready). However, I choose to see it also as an opportunity to think outside the box and to imagine that anything was possible. My direct manager supported me with this throughout my whole internship, however as it often happens in corporations, she was not as supported by the top-management, which only recently had created the foresight department themselves demanding innovations in their retail sector. I started to look where I knew for innovations, according to my experience: the news, technology websites, then decided to dive into the renewable energy discussion and looked at everything from websites of companies like Shell and BP to specialized blogs. As you can imagine, I started to deal with an information overload and decided I need some structure in my search for innovative ideas. Selection of tool At first, I gathered as much information as I could and made a list of sources for the secondary data that I used. Under each source, I additionally added links with interesting articles – some sources were dealing with one topic only, others with many topics of interest. I started building clusters of themes resulting from the sources and from the topics the sources were dealing with. Many insights resulted from this process which now, after this course, I recognized as the mind-mapping process/tool. As we learned, the mind-mapping tool helps you to look for themes and patterns in your data and hence helps you create more structure. With the help of this tool I could derive insights from my data and more easily present the relevant trends to my boss. Application of tool I am going to go in more detail as to how I applied the tool. Firstly, I sorted the resources into: news websites, blogs, trend research reports, big data companies that create reports (e.g. Euromonitor, Accenture, PlanetRetail) etc., meaning I sorted the sources according to their type. Then I sorted all my data: sources, articles and studies, according to themes like technology (/tech trends), energy, mobility, retail etc. In order to help me narrow down the data I, firstly, turned again to (more) secondary data; more specific I consulted trend reports from trend research agencies to see what macro and micro trends were relevant for 2017/2018. Keeping in mind this was an idea finding process, I, however, kept all ideas inside this framework. In my opinion, this was the effective part of how I used the tool, it helped me derive insights and create structure. My boss and me crosschecked and co-created this insights/challenges we would like to address with the top-management. As an example we derived that in the energy sector the main trend is the focus on electro- mobility and that in the retail industry it would be beneficial to consider the convenience, since that was what customers were longing for. However, I was working only with my boss on this, and hence, what I would call the ineffective application of the tool, was the fact that only her and me curated these ideas. In light of this course, I know now that it would be a much better approach to bring more, if not all, relevant stakeholders into this process. There was a lot of room for improvement in this part of the process. Insights The best thing that came out from applying the mind-mapping tool to my challenge of finding innovative ideas was that I suddenly knew what to do with all the data and didn't feel overwhelmed by it anymore but rather thankful that I have so much to choose from and that all possibilities of change were open to me. I was not aware during my internship that I was using the mind-mapping tool/design thinking. I only new I was part of the innovation research team and had lots of possibilities to create ideas. I think that not many companies, except maybe really big ones, have an innovation/trend research department and I think design thinking theory could make them accept it more easily, as it explains innovation with structure rather than with an "you're either creative and you can do it or you can leave it" approach. I know, because I am not a creative person myself, but this process lets even a not-so-creative person thrive in an innovation department. Approach There are, of course, a couple of things that I would do differently if I would deal with this challenge again. First of all, as above mentioned, I created themes and insights rather well but didn't think of the benefits of inviting many stakeholders in the idea curating process – I would definitely try and do so. It would be an alternative to my past approach that I'm sure would prove more efficient when pinning down good ideas or choosing relevant ones. Secondly, what I would like if I was to repeat such a challenge again is to have more theoretical knowledge in innovation research/design thinking. This course is a great base for a theoretical framework and I think every innovation but also any classic marketing department could benefit from it. I am sure this course is going to help me with new innovative challenges and also in pitching new ideas to my managers – I look forward to it.
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19,439
Example Reflection – Visualization Challenge & Selection As mechanical design engineers, we create drawings for the parts that we have designed. These drawings then go through a release process where the tech reviewers check the drawing for quality in terms of drawing correctness and if Corp standards have been followed. Most of the drawings are sent back due to not following of the drawing standards properly, thereby affecting First time right (FTR) and cycle time increase. I have used this Visualization tool for improving the quality of our drawings. As the tool describes, this is a process of writing down different error areas with charts, presentation, etc and discussing the presentation with other stakeholders. Through this process, we identified the different areas for improvement on our drawings. We created a step by step process to achieve this goal. Application We started writing a procedure/check-list by discussing with our team about different areas (notes, BOM, dimensions, etc.) of a drawing we need to review to avoid errors on our drawings. We first looked at the major contributor of the errors and created the procedure/check-list on ways to minimize/reduce them. We then looked at the next higher contributor of errors and so on and similarly created procedures/check-list to reduce the errors. We also looked at an alternative approach in improving the quality of drawing by automating certain drawing creation steps. Different sets of procedures/checklist were created for different types of drawings - sheet metal, machined part, gas line tubing, assemblies, etc. We also worked with different groups in the organization to identify their BKM’s and incorporate those in the check-list. We also looked to see if some of the steps in drawing creation is redundant (which increases the chances of errors) and discussed ways to automate those details. Insight & Approach Once we had the procedure/check-list ready, we called a meeting with complete team and explained them about the approach to be followed to improve the drawing quality. The team first looked at the different areas for errors and the highest contributors and insight of the areas for improvement. Finally, in a bigger forum, we discussed about the effect of incorporating this procedure/check-list and have moved forward with this approach. By implementing this procedure/check-list, we are making sure that we are reviewing all aspects of a drawing and improving FTR thereby saving time where resources would have otherwise had to spend time correcting a drawing on issues logged by tech reviewer. That time could well be used on other productive work! Our next step is to automate this process by incorporating this checklist into the drawing quality tool.
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19,440
Design Thinking-StoryTelling Challenges & Selection First on first design thinking is a tool or method to solve problems. Story Telling help people to connect among them for solution to find a problem. And its an important human activity inorder to solve harder or easier problems. Challenges in order to solve the problem we face is either getting a solution using design thinking tools and we need to understand the problem or element to more the efficient solution. Application So in order to apply Story Telling for selected problem we need to have to boost from low level esteem of customer to high level esteem. I applied this mechanism in low-income business sources people and high-income business source people in order to have a effective solution for low-income business source people.What i did is i analyised and understand is for them i listened their each story of bit of them and suggested a good solution in order to solve their in-efficient problem they have and many of low-income business loss their hope by comparing for high range of people and low-income business people many percent investing in less-profitable business or products they sell. Insight & Approach I analysed every story and resources of them and suggested the best. I collected the data of their business income and maked a model for an high effective business resources in order to have a good life. Coming to approach the main role of my story telling process is ask the questions for a problem they have in order to solve their problem and i followed the main concepts in story telling process like getting feedback from the customer and following iterative process and i followed an continuous process of talk and thats the main thing of story telling process i worked on.
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19,442
Example Reflection – Visualization & Storytelling Challenge & Selection I am a lawyer, in my work I mainly use a storytelling tool, because in order to resolve any legal issues, you need to understand the situation and the possible consequences of a particular decision. But it happens that with colleagues we also resort to such a tool as visualization, although in these matters it may not seem entirely appropriate. The problem that I want to describe concerned a group of displaced people who were refused to pay social benefits. The problematic issue was the ambiguous interpretation of the law. To resolve the issue, an integrated approach was required, obtaining information from displaced persons, employees assigning social benefits and studying judicial practice. Studying the situation from all sides allowed us to find an acceptable solution for all participants. Selection With team we decided to use two tools - Visualization & Storytelling. Storytelling was needed to get information from all participants in the process. Since there was a lot of information and participants, we decided to visualize it on our work board and update / supplement as we receive it Application For the beginning, with colleagues we collected information from all IDPs, studied legislation and judicial practice, and also held several meetings with social service department. After all meetings and discussion a gap in legislation regarding this issue was identified, and request for clarification was send to the Ministry of Social Policy. Also, claims were filed to the court, since the court's decision was determined by all parties as an acceptable option in resolving this issue. Then, upon receipt of the information, we visualized it, made a “map” of receiving these payments and marking participants, institutions and problematic zones. We tried to find meeting points and ways to resolve the issue. Insight & Approach Judicial practice in such cases was positive, representatives of the social protection service began to refuse to assign payments much less often, since they also received the necessary clarification and justifications for them to assign payments in specific cases that were not mentioned in regulatory legal acts. The social service department began to receive fewer complaints and lawsuits, and IDPs received their payments on time. It took more than 6 months to resolve this issue, but an integrated approach still allowed us to find it. I like to use the visualization tool where it seems unacceptable, and I find the tool storytelling very useful and informative, people without knowing it themselves can offer a lot of interesting ideas or directions in their search in a conversation.
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19,450
Reflection - Mind Mapping Challenge: My company is selling consumer goods online. The question is if we are presenting the products in a way to support and enable the decision making and product selection of our customers. We have collected a wide range of information around that issue. Sales data, website analytics data, customer reviews, feedback from detailed interviews with customers, feedback from our sales representatives (in-person, and via phone). Now, we need to put that data pieces together and create ideas for improvement. Selection: Mind Mapping should be a good tool for that as it looks for patterns and insights in large amounts of data to create design criteria for the idea generation phase. Application: We have used the yard sales analogy to start. First, we tried to put all the information on the walls of one room. We have been showing relevant sales and web analytics data with printed charts and tables. We have been put relevant quotes from the customer reviews and interviews on sticky notes. We did the same with feedback from our sales representatives. Then, we let the same mix of people explore this information. One after another alone in the room. We thought it is important to involve the same kind of people but not exactly the same people that provided us that data. We asked them to make notes and also encouraged them to use sticky notes to leave comments around those data pieces. Afterward, we have built small mixed teams and asked the members to share their notes and thoughts. We also asked them to re-arrange the data in a way to show which data support the same insight. Both were done by every team one after another. Insights: Every team stresses the insight, that majority of the users of our website seemed to be overwhelmed by the amount of information we are providing. Some were saying it directly, the others described it in a different way but with the same result at the end. Only a small portion of the customers seem to enjoy the depth of information provided. But although they were looking for different levels of information and they were having different levels of knowledge about our products, all customers seem to feel that the decision-making process is very difficult. Many were almost afraid to make the wrong decision. As a result, we defined the following design criteria: 1. Ideally, each customer is seeing the quantity of information about a product, that fits him best. 2. Each piece of information should provide clear value to the decision-making process of the customer. 3. It should be clear at every step of the funnel, that a sales representative is always available to support the decision-making of the customer. Approach: I would apply the same tool again but we will definitely improve the introduction and on-boarding for the participants of this workshop. Especially the people that are not used to sessions like that (our customers) have been very shy at the beginning and needed a lot of support to speak openly and without reservation.
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19,451
Challenge I decided to take somewhat of a risk and write this assignment to explain the process involved in creating a proposal for a Non-Profit Organisation. To apply for NGO status and funding a well thought out and comprehensive proposal is needed. The current and prospective suppliers / stakeholders are the directors of the company, the Department of Health and SADAG (The South African Depression and Anxiety Group). The customers are companies, retirement homes, schools and community centres. Selection I chose to use ‘Mind Mapping” as a tool. In this proposal Company X, who currently is involved in corporate events, saw a gap in the market to offer Health and Wellness services to a large and diverse group. Mind mapping will be used to analyse available data, sort through ideas and to approach ideas in a logical manner. (Please see the attached mind map) Application I created a mind map using the design thinking tools (what is, what if, what wows and what works). At the end of this assignment the goal is to bring together the services of the suppliers / stakeholders and the needs of the customers. The information in the map is colour-coded to see where the available information, needs and services overlap. As the group is too large and too diverse for interviews I had to draw on existing data, i.e. statistics to illustrate my points. (Please see below for references) Company X identified and opportunity in the market. One of the main problems is funding. This can be overcome if the proposal for funding is accepted. For this I provided proof (statistics) that the needs of the potential customers and the services of the potential suppliers / stakeholders overlap. I drew on the information gathered to explore different ideas that could fulfil the needs as seen in the statistics. These were then also colour-coded to show where they overlap with the needs and services. The colour-coded ideas were then streamlined into a manageable and working design that is ready to be tested. Insight With this assignment I learned the importance of using available data. Using the design tools and mind mapping helped me to compartmentalize the information into easy to understand units. It was also helpful to let me clearly see when an idea needed to go back on the shelf, such as when it does not overlap with any other ideas. Mind mapping helped me to take a step back and see the information more clearly. Approach I found Mind Mapping the most logical way to approach this assignment. For this proposal I won’t be using any of the other design tools, as this one I found the most comprehensive when I have only data available to me and not customers and stakeholders for feedback. References 1. South African Medical Research Council (mind map statistics) 2. Statistics SA (mind map statistics) 3. Unicef (mind map statistics) 4. Mental Health Federation of South Africa (mind map statistics) 5. Mind Mapping Lectures – Innovation for Design Thinking, Week 3 Company X What is Company ofering corporate functions and retreats Gap in South African market for health and wellness services Funding? Statistics: HIV (1 in 10) Obesity (men 29%, women 56%) Malnutrition (21.6% of children under 6 are malnourished) Mental Health (1 in 3) Poverty (39%) What if Apply for NGO status Partner with Department of Health Partner with SA Depression and Anxierty Group Supporting data from Health organizations (Proposal neccessary) What wows Health and Wellness for corporations, schools, retirement homes, community centres Conferences with specialist speakers Social media Newletters Updates on the Health Calendar Medical checks by Health Department Mental Health and Counselling Health education Chronic disease support Exercise programs Corporate massage therapy Teambuilding events Functions recognizing achievements Nutrition HIV Prevention and Treatment What works NGO for fnancial stability and support Actively involve community Use data from health organizations Rewards Program Support Program Stress Management Program Education Program
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19,455
Innovation strategies in food apps Challenge My personal challenge is to be able to bring this food app in view of the world, being able to implement all the strategies to be able to carry a large scale at the level of popularity and a good functioning of this app, this app has to carry a good functioning both at physical as well as at the level of inner functioning so that people can be retained, then let's implement our app with successful ideas. Selection First of all, we must visualize the panorama and ask ourselves several questions such as What is it ?, and yes ?, what impresses ?, what works? From here we can start with the points that is to know if the project will be able to work, which can impress the public, it seems to me that it is one of the most important factors because with the impact of the people it is more than certain that the project has a excellent performance with these questions can I put what is the app? This app will be a food app and yes? If it works since it will implement an impression to the public, how will it be to negotiate the delivery price with the delivery people? So they will be impressed since this does not have anyone, it is something innovative, what works? It will work to hire good marketing to reach everyone with these implementations. Application All the tools and questions could be applied effectively since we were able to count on a good team that knew what to implement in the selection questions since we were able to start with the creation of my challenge, we were able to give a few concise examples so we can pose that the ideas were put forth effectively for the project Prespective With these questions, it affected my perspective, but for the better since I was able to change my way of thinking and plan my projects well, thanks to this I was able to have a good understanding of what the field is like to bring something to the market and ideas are raised, with this approach I am sure that my project will be successful since it covers all the points for a good project work. Focus The next time I apply these tools I am sure that I will do much better since I will have more experience in creating projects with this type of tools I must clarify that in the same way it has helped to think in a different way even a little more orderly I conclude which is the best tool for the success of a project and I call on companies to use them to see how they can do with this tool.
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19,457
STORY TELLING-WEEK5 CHALLENGES In storytelling there are many challenges.for examples selecting a story is big challenge.and it should satisfies the listeners.and story must be good and more values. SELECTION Story selection is big task to the story teller because there many various types of stories and there are different contents.story must reache the listeners expectations and in this story there are human ethics and values.generally there are natural content. APPLICATIONS Applications of storytelling.this is great learning opportunities to learn a unknown content and improve knowledge and sharpening brain and mentally stable.and we can improve analyzing skill. INSIGHT Writing of story improves knowledge and writing skills .knows human values and deep learning and generates new ideas and concepts and etc. And there are many insights in the story telling APPROACH Approaches for storytelling is references books,online platforms ,internet,and library.collected information in internet for story telling and improves knowledge.and many storytelling websites.on this approaches we learn some thing which don’t know.
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1.Challenge As the newly announced leader of the supply chain organization within our company, it was my responsibility to drastically improve its performance. The supply chain organization I have inherited was “old” in every aspect. It operated like an organization of the 1960s or 70s. Decision making was based on biased experience instead of analytical and data driven approaches, that are paramount to get to the root of the problem. People were not adequately trained in purchasing and supply chain management. Many of the staff members working within the supply chain organization came from other professional backgrounds. Computer skills were lacking. Much of the work was not done digital, but still with a lot of pen and paper driven processes. Many processes were tracked on paper on not with computer software and/or an ERP System, to assistant in daily operational tasks. The supply chain organization did not have the best reputation within the company. Instead of being a department that created a lot of value to the organization, it was perceived as a department that just didn’t want to offer the best service for its internal customers and one that didn’t keep adapting to the challenges of technology. Every initiative to improve the organization and its people was futile up to this point in time. 2.Selection I have selected storytelling for the above described challenge. It picked storytelling because in my opinion, I think it is one of the strongest tools available to change the hearts and minds of people and therefore their behavior. In this particular case, it was very important to show all the team members where they are today and where they must be tomorrow in order to stay competitive, not only for the company they are working for, but also for themselves to stay competitive in the modern hyper competitive job market. 3.Application To make positive change happen, I used a story of how the supply chain organization currently is, and how it should be in the future. To make the story more vivid, I used two different characters. Peter was the old purchasing guy. Reluctant to change, only wanting to keep the current status quo. Mike was the newer guy, embracing change and using the newest technology to make a positive impact. It was paramount that the employees themselves began to see, that change is important. Through telling the story of Peter vs. Mike, I was able to uncover all the shortcomings of not innovating and struggling (in a positive way) to stay competitive. By using storytelling, the experience was vivid and personal for the employees. I was able to explain how Mike used technology to automate processes and improve overall decision making. It was also a great way of showing how learning new technology will improve your situation within the job market. 4. Insight & Approach The biggest insight for me was, that by using storytelling, I was able to deliver the message to our team not in a confronting way, but showing them by example, to what kind of problems their current behavior leads. Through storytelling, we were able to change the behavior of the department not by confrontation or condemnation, but by stimulating critical thinking and drawing out ideas and underlying presuppositions. I general the approach we used can be applied to all organization that want to drive sustainable change. The need to change must come from the people themselves – from within. It will fail if it is forced upon them.
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Example Reflection – Storytelling Challenge & Selection Storytelling is a great tool that I use all the time. I work with peoples who have long term diseases.Most of them lives comes to end very soon ,they all were mentally ill which directly showed in their faces.The challenge was to keep them happy until they life time.Thus ,I understood what is the problem within them and I thought to use Storytelling as a tool to make them happy. Application I have a story about using storytelling. In discussing policy changes with a social service agency, I was trying to explain to them the benefits of taking a more client focused approach, among other things, and in particular, of recognizing each person as a unique being, and addressing their individual needs first and foremost. I was also explaining how sometimes addressing the needs of one individual can impact everyone for the better, even if it seems extreme or out of the ordinary. I told a story about successful men and women and also giving the hope whatever happens is for good. The story I told was mostly moral story about original lives. Insight & Approach One man in the group was not doing well.Whatever story was said he was not intrested.Then I came up with a story which has lot of questions and surprise elements.The story not only made to interact but also made him that till the time he was a good man with positive vibes,the vibes came out of him and he became happy .This worked really well. He really needed individual attention for that brief time, and she ended up with that and a true support. He calmed down,his family who become worried about him, calmed down, and everyone around them calmed down. Peace reigned again in our little shelter. So I told this story to the agency, and I think it had a big impact on people there. The policies are being reevaluated and the caseworkers are going through new training. Sometimes a little story can do a lot of good. This course made me see this as a tool in a new way. When I've done it before it was really "ad hoc," but now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them. I have a design background, but I ended up as an entrepreneur in business. I had no idea this would ever be considered an asset, but I am so very grateful that it is!
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19,460
Reflection – Storytelling Challenge As an Urban planner, I work with a team of young professionals in planning for a sustainable urban transformation in an overpopulated developing country. This was a major challenge because more and more people keep migrating to the cities. The population density in cities increased consumption, production and pollution. These activities created problems like air pollution, greenhouse gas emissions, waste, and poverty. To achieve a successful sustainable urban transformation much emphasis is placed on structural transformation by focusing on Governance and Planning, Innovation and Business, and Lifestyle and Consumption. We are to develop policies for strategic planning quickly with a flexibility for rapidly changing urban conditions, and also encourage symbiotic relationships among industries, governments, universities, and citizens to ensure sustainable management. Selection Our team decided to use the storytelling tool to appeal/connect the policy made for the strategic urban planning to the values of our audience (Industries, Governments, Universities, and Citizens). Storytelling was also used to encourage our audience to act sustainably by outlining a pathway towards a well-planned and more compact city that prioritizes people, provides a walkable urban development scheme and approaches waste management sustainably. Application Coming up with these policies/strategies involved my team and I discussing future expectations of urban transformation with several Industries, Governments, and Citizens. We explained to them the goal of a sustainable city, how it provides people with high quality living environment without using huge amounts of natural resources. We made our audience understand that our natural resources are finite, and also understand the effects our consumption of these natural resources has on the environment in the long run. We told stories about energy in sustainable cities, the reliance on burning fossil fuels and how the installation of solar panels reduces energy use in buildings, this was done to encourage more energy efficient buildings. A sustainable city that offers high quality life, consumes energy efficiently and produces energy from renewable sources. We also told stories about creating other forms of transportation such as light rail networks, mass transport, bus networks, making our audience understand that the way a city is planned influences the ways in which people get around that city. We also shared stories addressing waste management, the process of collecting, transporting and treating waste for proper disposal, reuse, recycling, composting, and energy generation. Insight We realized that achieving urban sustainable development meant addressing other important goals of sustainability such as protecting biodiversity, reducing pollution, enabling equity and social justice. Approach We created a list of agencies, industries, and governmental bodies that are directly and indirectly involved in urban transformation that have a big influence on the planning of urban developments. We reached out to these agencies, industries and governmental bodies, sat at a round table and sold the challenge to them, spoke at length about the challenge and then presented them with possible solutions. A committee was then created to oversee urban developments. This committee is responsible for strategic planning and policymaking concerning urban planning which centers around urban infrastructure, urban mobility and Naturvation (Nature Based Solutions).
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19,466
Reflection – Learning Launch Challenge I’m part of my organization’s technical department in Oil Company and my/our challenge is to developed the workflow (activity / project) between the department in order to accelerate production of new oil well with electrical submersible pump while permanent electrical power not available yet. The project scope includes project department, electrical department as well as operation support department, with whom we work closely. The project is limited to internal resource (budget and time). The project should not exceed 60 business days and the solution must include clear breakdown activity with timing among involve departments. We will focus on trying to uncover what was the blocking factor from each department, consider to be ineffective or problematic with regards to the workflow Selection Based on the existing challenge our team has already gone through several design thinking activity/tools and study the existing problematic from each department, so we are ready to implemented learning launch tool. Frankly speaking, the learning launch is an experiment meant to quick test an idea and prototype Application For our first learning launch, we focus on the original workflow and activity time frame. In particular, we want to analyze if we could simplified, eliminate and substitute project, scope of work and process to adapt the method of scrum technical project for our work (e.g. technical review, time boxed, location acceptance, daily, specific meeting, etc.) in an effort to become slim and time frame achievable. This tested our assumption that the technical substitution and way of execution were the main cause of our project workflow challenge. Our team attending several technical meeting with project, electrical and operation support expert. Next we went to well site to plan the layout in order to arrange in such a way new method could be implemented. These to session occurred within a three-week timeframe. We continue the process to produce a document with a clear technical step, required material and clear time frame of our new, more efficient project execution method. For our second learning launch, we focus on gaining clarity about our task step and priority check list. This tested our assumption that our prioritization of task was the main cause of our workflow challenge. Our team completed all supported technical document, technical review, complete identification and specified of require material, agreed on well site layout and streamline timeframe for each activity. Including procuring required material and man power planning. Insight By implementing the learning launch control, our team able to identify our blocking factor to achieve the goal in detail. Is important to have understanding of the problem that going to solve. Succeed to understanding problem and expected goal, impacting on easier to solve the issue, listing all possible solution, define priority of the task, and set clear process step with timeframe. Finally the task execution could be proceed effectively and efficient, in result on goal achieve as per expectation and timeframe Approach In fact that our team has already gone through several design thinking activity / tool and are at this stage in the timeline, the learning launch is the suitable tool. It been mentioned that out team required to review the insight gained from our first two launches and incorporate this insight to the future launch design. Future launch design will be preferable solution ready to implemented
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19,467
REFLECTION - MIND MAPPING TOOL CHALLENGE: As a student studying interior designing, my challenge is to design a pen stand for the product designing subject. challenge was to find a effective way to design a product keeping in mind a list of criteria are given out by a user which included aims like coming up with the concept which explained the design and helps derive inspiration from a unique element eventually describing the user’s personality and trying to fit all of that in a product. This design process has many stages that requires a wide perspective on variety of ideas to achieve the desirable product design. The main focus was to make the design process more creative with a variety of options to choose from and inspirations to refer. SELECTION: After going through various design thinking tools and activities, I decided to go ahead with the mind mapping tool. Mind Map tool is a trigger method for brain, creating more space for creativity, sharing knowledge and innovation. They increase the probability of producing innovative ideas. Innovation is about originality and the leaning edge. They ensure our brain to guide ideas which normally lie in obscurity on the edge of your thinking. mind mapping Is an effective way to attain clarity and answers. It helped me to view the problem as a positive challenge. The sole purpose of designing this product was to make it more versatile and user friendly. For the concept development stage, mind mapping gives you control over all information relating to the problem. It gives you a secure and stable framework to give you a clearer picture on designing the pen stand for a wide user group. APPLICATION: I started Mind Map by setting the main idea, then Choose a reviving central image that represents the theme or topic I was addressing. From the central idea diffused every idea that came into my mind on that topic, splitting them into key ideas, or main brain branches. From the ideas, add sub ideas. I let the ideas flow as fast as possible. Finally, I had to search for the solution, decision, or realisation which was your original creative goal. This mostly involves doing more work on the Mind Map tool – making connections between branches and maybe adding more sub-branches. I had to focus on main points for the pen stand I was working on. First, for more aesthetic look I was jotting down the tones I can work on then shape of the product. Later I worked on to get more versatility on the same product too. I also tried online mind mapping tools for more efficiency and exploring purpose. After creating several maps, I was able to deliver the necessities. I’m happy I used mind map tool after all. INSIGHT: Mind map tool is an amazing tool which can be used by anyone for any problem-solving matters. Mind mapping is used to envision and categorise ideas to look for insights that give key design criteria. I was way behind and with under-developed ideas before using mind map tool but after using, the result was fascinating, and I don’t think I can stop myself from doing it from now on its also very interesting. Most interesting fact was It makes Complex issues Easier to Understand.
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19,469
Design thinking tool: Story telling tools Challenge and Selection Reflecting on the story of the blind boy next door. In my short life, there are many experiences that could qualify as life-changing. Every new experience was, at one time or another, the first experience. For good or bad, each instance changed the course that my life has taken. But, the most transformative experience was the blind boy next door. Application Bayo was a blind boy who hated himself just because he was blind. He hated everyone, except blessing his loving and pretty girlfriend because Blessing was always there for him. Bayo said that if he could only see the world he would marry blessing. One day, someone donated a pair of eyes to Bayo and then he could see everything, including blessing his girlfriend. Blessing asked him, “Now that you can see the world, will you marry me?” Bayo was shocked when she saw that his girlfriend was blind too, and refused to marry Blessing. Blessing walked away in tears, and later wrote a letter to him saying: “Just take care of my eyes dear.” He didn’t keep to the promise he made to his girlfriend which hurts because she sacrificed for the love she thought was there. Insight and Approach Lessons learnt; This is how human brain changes when the status changed. Only few remember what life was before, and who’s always been there even in the most painful situations. Life is a Gift Before you think of saying an unkind word- think of someone who can’t speak Before you complain about the taste of the food- think of someone who can’t taste. life is a gift – Live it,Enjoy it, Celebrate it, and Fulfill it.
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19,472
Visualization Challenge & Selection: The first method that I used was Visualization or Visual Thought method to achieve a specific understanding. A problem space within a diverse stakeholder community before attempting to recognize and define Possible problem-solving. I also use this strategy for our customers, who are in government. Agencies working to upgrade their mission or deliver their technological innovations. Its customer services, which could be U.S. residents, companies, and non-citizens. I used the one The technique of visualizing an issue domain with a series of questions or suggestions for using a straw man discussion helping a diverse community of stakeholders to benefit from each other through the identification process. The scope, the boundaries, the key elements, and the relationships to be considered when identifying. Pressure points and openings for strategies or changes. Application: I begin the process with the development of a problem domain straw man graph. I will draw from any existing material available to comprehend the environment to develop the straw man graphic. The New Items can include organizational or administrative records, instructional manuals, publicity materials, or other audit reports. If there are no resources available, instead I conduct informal interviews with one-three of the partners that serve as my key touchpoints for the campaign. If necessary, I will borrow the idea from previous research to "front-stage / back-stage" and address it in the book "The Connected Company" by David Gray. The front-stage / back-stage approach helps strengthen the idea that any company – including an internal service – has clients with whom the service provider communicates, as well as internal processes that allow the service to be delivered. The template for which I always begin also has a column on the left to define partners and interests. Network suppliers with an appropriate section describing enforcement bodies, such as Parliament, GAO, Trade organizations, activist groups and other bodies that can place restrictions on the way the entity operates. The graphics of the straw man are simple, using simple forms and icons available in Visio or on the Internet. If the front-stage/back-stage vision is not working, otherwise, I can create a different kind of image, either based on a high-level process flow for various stakeholders of swim lanes, or another style. I would split the members into groups of 5-6 representatives each representing another entity or field of concern for the operation. Every party gets a poster-size replica of the illustration of the straw man they can write directly on, or use sticky notes to comment. I'll give them two-three answers, like 1) What key elements are missing from the graphic? 2) What kind of graphic would you change to make it more realistic to represent your problem space? 3) What are the key insights into the relationships between the people in the problem space? I give them about 20 minutes to address the problems and display the graphics. Instead, when pointing to the mark-ups on their poster, I make each group comment on their responses to those three questions. I log commonalities in each group's observations as each group comes out, and then additional perspectives that emerge from the group conversation on an alternate copy of the graph. I digitize the poster of each group as an item after the workshop, create a view that integrates the existing and recent ideas from the community conversation, and then produce an updated graphic that reflects their input and potential improvements they commit on as a community. Insight & Approach: What I found from performing this exercise for many groups is that while the graphics particularly the updated graphics that include their input are important in improving their understanding of the problem they are trying to solve, the more useful part of the practice is the mutual experiences and learning that happens when trying to identify their problem. The graphic offers a forum for dialogue for the large community of stakeholders helping them to share their viewpoints and gain insights into the root causes of their problems. As while they Should collectively create the graphic from a blank canvas, beginning with a straw man kick beginning the dialogue for them. We can easily find where they are in the graphic – even where they are absent – and can learn new knowledge into interactions between main individuals more easily, rather than spending longer to locate them. You can also define variables in question space – that is, it lets them understand what they don't know, in which cases they need information or evidence to include the meanings for the variables. Since I learned that shared experiences and interaction was the most important thing, I will be using the simulation exercise as a starting point for a set of creative thinking exercises next time. The revamped diagram that reflects their collective input will then act as a reference guide for the remainder of their work.
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19,475
Challenge & Selection The tool I chose is the Storytelling. I work at an organization that was on a process to get more focused on the well-being of its workers by promoting some actions and policies that demonstrate its concern to their health, happiness and equity between genders and races. Aiming to concretize this policy, the organization created a group to propose actions related to the equity of gender and races and compile all of them into a plan format. This plan should have indicators, goals, deadlines and sectors responsible for the achievement of the objectives related to gender equality and race in the company. This group of approximately 10 individuals, which I was one of the members, was very heterogeneous and included people of different races, genders, social levels and, because of that, different points of view. I proposed the storytelling as a tool to help us to connect with each other and empathize with each other’s stories of life and points of view, so that we could cooperate to propose actions that would benefit the company, but sometimes would have to prioritize a specific group over another. The company where the project took place is a public agency that has not renewed its team for a while. Because of that, most of the workers were retiring or have had recently been admitted to the company. Because of that, the company, despite the good payments for managerial positions, was having problems to find workers who wanted to commit to that positions (because ones were almost retiring and want to slow down or because they were too young and didn’t feel prepared to assume the responsibility to run the company). Despite the existence of this problem, the group did not initially had the objective of solving this question, much less had thought about how to solve it. It was out of our scope. Application Despite not knowing about the design thinking process and tools, we used this tool more than once during the construction of this plan. I believe that the storytelling is a good tool to get the attention of people, especially during long meetings when people tend to lose the focus very easily. In my point of view, when the members feel empathy with the person talking, they stay more time focused and usually, respect and try to understand the person´s point of view, and also get inspired, motivated and engaged to the theme. First time we used storytelling was as a presentation tool to help us to know each other and also, build some empathy and see each other not only as a colleague, but also as a human being. The second time was in the moment when each member brought ideas of topics they considered that should be included in the equity plan. After the presentation of an idea, members should discuss this idea, refine it and decide whether or not it should be part of the plan. As an example of the tool being used, a member proposed that the mothers of children up to two years of age should have a reduction of work time of one hour a day. So that they would have more time to dedicate to their children, since babies need more contact with the mother during early childhood. In addition to this, it also benefits the emotional health of the mother. This member told how she felt guilty, stressed, overwhelmed and not worthy to assume a managerial position since she could not devote more time to work. The team not only agreed to this proposal but also suggested, after a study of how much it would impact the company, to extend this benefit to the fathers of children under two years and parents of children with mental disabilities. Insight and Approach This insight to extend the benefit to men and families, who have children with mental disabilities, was only possible because of the storytelling tool, which allowed each member to stand in others shoes. In addition, this measure solved the problem of filling positions of leadership, since these people felt able and supported by the institution to fill these positions. Moreover, after a long-term study, the data demonstrated that workers benefited by this measure were more committed to work, motivated and that there was a reduction in the number of absences within the benefited group. We used the storytelling many other times during the construction of the equity plan and I believe that, by using this tool, we could construct a plan that really represented and, mostly, embraced the diversity of the company. Thematic Axis: People Management OBJETIVE: GOAL DEADLINE (months) Indicator Responsible Unit Reduce one hour in the work day of workers who have children under 24 months or children with disabilities 100% of workers who fit in the terms benefited 6 months Policy implemented SEGP DETAIL OF ACTION Mid Terms Unity Involved 1.1. Elaborate Policy 3 months SEGP 1.2. Submit policy to Management 2 month SEGP 1.3. Implement Action 1 month DG
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19,478
Project Time Management – Learning Launch Tool Challenge and Selection A construction business has to deal with a lot of important and time-consuming works all together that it becomes had to manage the staff and the resources to complete the project under a given period of time. The problems could affect in lack of productivity and time of completion due to lack of project management and resource management – both human and materials. To solve the problem, one must first analyze on what are the necessary factors that needs to be checked to complete the project in time. Data could be collected from the previous projects and also from other companies of similar working capacity that follow a proper project management and understand the different strategies that could be applied to improve and increase the productivity. Application Data collection could be managed by a team of people to make sure the right amount of quality and quantity data can be sourced such that it does not include any bias and also helps to provide more data within the least amount of time possible as larger samples of data helps in understanding the overall issues and bottlenecks within the project that is preventing maximum efficiency in completing the project. It will also help in removing the bias including the conformation bias when producing an idea. In the initial stages the team could put themselves in the shoes of both the clients as well as the workers to understand what is required and what helps in providing better ideas to improve the time within which the work can be completed. Producing ideas from the data collected will help in eliminating the dependency on averages and guess works which would reduce efficiency in managing the project and resources in time. Even in each of the project the improvements and updates can be noted as more the data that can be studied, more efficient the ideas that could be developed out of it. A general guideline can also be formed on how many workers are necessary to do a particular function in a given and what are the material requirements to complete the work and also the minimum required materials in case of lack of storage facilities. It will work as a progressive improvement as the requirements of each projects varies with the previous project. Following such a method of Launch Tool will help in performing experiments with the data that make sure that the observations and experiments are in a way that the results and ideas that could be formed by it is in a way that is faster as well as cheaper. Insight and Approach Data is collected in a particular manner that helps in understanding and clearing the key assumptions that are formed and also through the process find out which among them works best for the company and later finalize the assumptions through fast and cheap tests and experiments conforming the efficiency of the ideas which will improve the management of projects and the time required. The developed ideas are then used to in a faster and an organized construction which will also help in boosting the efficiency of the company and also help in providing a better name and standard in the industry. It also helps in having an edge over other companies of the same nature by improved competition time completion standards. The tests helped to identify what they don’t know also understanding in what areas there is a need to obtain more information or data to provide the values for the variables which could finding the right innovative idea.
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19,479
Bitcoin – Storytelling Challenge & Selection I use storytelling to convince people for changing their ideas. Storytelling is an exceptional way in psychology management. Economy is the study of human behavior just as psychology and Bitcoin is the new era of Economy. When I started business life in sales department, my colleagues were responsible for Global and local sales and income of my colleagues was highly above from standard. Therefore, these people were not interested in investing money for extremely risky areas. My colleagues were traditionally investing in stock exchange, gold and foreign currency. When I worked with them, I share stories about my investments and how ı earn money from Bitcoin. They also shared me their stories about their investment and our relationship improved automatically. Trust that is the main point of the investing money. They feedback me on my actions that I have done on job. People were really impact others thinking methodology with storytelling. After they gave me feedbacks, I realized my failures about investing. Application Using storytelling made me taking positive attention in the office. I was showing how the trade was done and how I earned form BTC. The explanation of these transactions helps me to persuade them. The motivation of becoming rich person was clearly activated inside them. My manager said that you were a high potential to be a salesperson. I sold my idea to everyone in the office, and all they wanted to buy BTC. In addition to that, these people also wanted to hear something like advice. I told a story about when I increased my money for 5 times with Etherium based coins. Managers of other departments wanted to transfer me on their own department. I showed them one junior makes an influence on these people’s life. Then, these colleagues offered me to give money so that I also trade for them. This was highly hard for me to take others responsibilities and I rejected this offer. However, I am happy because of trusting me. Insight & Approach The main point of view was trust and convincing people with your ideas. I realized that storytelling worked really well. The listeners found something about themselves in these stories. Then, the link was connected between us. Sales people senior, manager or sale force person who did back office works trusted me with stories. When they offered me investing, these people saw me the master of investment. The math and data driven formulas and graphs were support my ideas about BTC. These people were eager to know that we were focusing on same thing that was earning. I showed them what if you lose low amount of money rather than earning a lot. It depends on the situation, but people were waiting silver spoon. That is why analyzing, researching and thinking are more important than trusting someone or their ideas.
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19,480
Occupational Health and Safety System Project. 1. Challenge: Describe your challenge, including all relevant information. My challenge is to create a product or service that helps companies in my country to implement and build their Occupational Health and Safety System, which is a requirement imposed by the government in order to function. The idea of this challenge is to make use of the Design Thinking tools to really know the needs of the end users of this service and be able to fulfill their wishes and expectations in an outstanding way. 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). I selected the Mind Mapping tool because i think that the first thing that i have to do after the exploration of “What Is”, is look for patterns in the data i´m going to build from applying the visualization tool, with surveys and interviews (journey mapping) with the target group of users and make them build their “journeys”. The most important thing in this process is separate what is important from this information, look for patterns and insights and créate a new visión that help me establish the criteria for the “what if” stage. The Mind Mapping Tool, Works in an amazing way by organizing all the data in a way that let me see and uncover all the hidden patterns and impications that muy Project or challenge have. After i discovered all those patterns, me and my collaborators will have to create a common mind about the qualities of the product or service that we are going to create (be aligned with the same goal). 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). The first thing that i did is gatter information with the visualization tool. I´ve made storyboards to sketch in a visual way their thinkings. I´ve created personas with all the insights that i gattered in my exploratory research, that where common to certain attributes founded. With this information i knew who muy customer was and be able to build an empathetic understanding of them. When i gattered all the information and process it in order to achieve better ideas. I put myself in the “inner detective” rol, trying to assemble all the “potential clues” into a coherent story. I had identified the pain points that doesn´t fit in the Project. To do this i´ve holded a yard sale with all the data i´ve collected for everybody to see (something like an arte gallery with walls filled with all the information gattered). In those information where Customer Journeys Maps, Personas, business trends, experiences and a lot of more insights that the visualization tool give us. (I think now that a good tool in order to do this is tha Trello tool in https://trello.com/ but anyways nothing is going to impact and generate so much please with their look than a real gallery of posters and data information). After i did my gallery i organized a kind of “Hackaton” of focus group and invited some of the best talented people that i´ve meet in Human Resources talks in the past year. (About 25 people). I´ve give them a marker and two stacks of medium pos-its notes in two different colors and one of large post-its, to each person. I´ve give them also a clipboard. I offered 15-minutes guided tours to explain to them all the content in the gallery and what each visual descibed. Each attendant browsed individually (without talking) and note in the medium post-its all the learning that he or she believes should inform new ideas, (one post-it for each idea). If they found wome important data that where missed in the gallery they could add their own ones in a different color post-it. After that, they spent five minutes privately sorting trough their pos-its and clustering into themes on their clipboards. And when they finished they worked as a group combining post-its into shared patterns and themes. 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). After the exercise we identified the insights related to each cluster and found connections between them. The people indentified the insights and wrote them on the large post-its and sticked all those insights in top of the relevant cluster. After that were asked to each one of them: “if anything were possible, our design would,,,,” and they answered a lot of valuable statements and design criteria. The last thing we did was to create a common criteria list with all the group of 25 people, this “master list” was compared across teams and give us a consensus about the desired qualities for the new product. 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. The next time I think that a digital tool might be interesting, (like trello.com) because we can visualize and make comments to any post in there, create labels to arrange them and watch a lot of visual thoughts like photographs and other resources in a more effective way. Also I think that maybe using with a lot of care a brainstorming tool in the visualization stage could be very valuable.
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19,481
Challenge: I am a software engineer by profession and also work with an environment NPO (Non- profit organization) as part time. I live in a suburb/ town with a population of 10,000. Like any other town/city in India, the plastic bags were being used heavily and now the problem has become so severe that it started to impact the environment around us. We are working towards to make our city free of plastic bags. Government authorities has tried this in the past but dropped this plan due to opposition from shopkeepers (who use plastic bag to distribute items) and citizens (who were highly inconvenienced with the sudden plastic ban) Now with our NGO we have tried to bring all stakeholders on the same page and making sure all communities (shopkeepers, citizens, local government body etc.) feels part of initiative to ban plastic and make this initiative a success. We formed different teams who will go in the real world and take inputs from various stakeholders their concern with respect to ban on plastic bags. As part of this process, I needed to concentrate on the shopkeeper community. Selection: Storytelling would be an ideal tool to connect with the shopkeeper community to understand their feelings and concerns through stories of life experiences of self and others. Their feedback would then definitely be helpful in visualizing the thinking process of the shopkeeper community and will help to go further in identifying the potential issues which can then be addressed to create win-win situation for all Application: In discussion with the shopkeepers, I could sense that the shopkeepers have a basic idea of plastic bags being an environmental hazard but they could not relate to the issue as it does not impact any of their lifestyles. Also, plastic bags being seen as useful utility which made their day to day business easy. I would completely disagree with them on plastic bags not impacting the lifestyles but what I needed is change of mindset and not a debate. I started using storytelling as tool to take some real life examples from neighborhood to communicate the point. I told a story about how the water treatment plant in our neighborhood was suddenly dysfunctional and the neighborhood had to rely on limited supply of drinking water from a nearby locality for a week. The reason for the water treatment plant to stop is that it could not process the huge amount of plastic bags which got thrown in the lake. People are aware that there is limited supply of water but do not know the cause why it happened. I also gave examples of various agriculture fields being impacted and producing less yield than the past due to fields being polluted by plastic bags which comes flying with air and gets settled in the fields. I could see that the shopkeeper start relating to the issues and told me a story when few cows died in the neighborhood and when their stomach got opened many kilograms of plastic bags were found. I also extrapolated the current problem (although it may seem small to shopkeepers at the moment) that how it will impact their children as well in the coming generations. Insight and approach: I could see that the storytelling could make shopkeepers develop broad and better understanding of the issue. This is basically touching on the daily lives so that people can connect emotionally to the cause. During discussions, there were ideas coming from shopkeeper themselves how we can bring this change. I could see a shift in mindset when there is a connect to the problem. I then discussed my experiences of discussion with the shopkeeper to our central meeting of the NGO and then with the local government authorities. Everyone was pleased to hear the experiences and agreed that shopkeepers needed to be on same page as the local government body before any rules are being implemented for them. We also made a proposal to local authorities to start a campaign so that the shopkeepers can relate to this issue and become part of it. As there were many stories coming up from shopkeeper themselves these were used in the campaign to make it more effective. I see that the storytelling helps to connect and prepare a broader mindset to think like as happened in the above example.
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19,482
1. Challenge: Describe your challenge, including all relevant information. I was working with a start-up , wherein we had to organise a promotional event in 2 weeks. We had money crunch , an approaching deadline & wanted to create maximum impact We wanted to create a Mental Spa Day for 29th Feburary ’20 , and market it as the EXTRA 24HRS FOR YOU 2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references). We used the Story Telling tool , because we wanted to make the customers to connect with the event , feel associated and have a good time 3. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). So most importantly we segmented our market and chose our target audience. Then we further segmented the audience to understand them & their expectations better. In an attempt to create a holistic event we wanted to understand what they wanted and would enjoy in due course. We took a sample of 10 women , interviewed them and tried to learn better.We conducted it over a 2 day span and got some great insights. This really helped us with the planning , resourcing and pricing of our event . 4. Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly). We took a sample of 10 women , interviewed them and tried to learn better.We conducted it over a 2 day span and got some great insights. Learnt about their tastes and preferences, willingness to spend , what is their idea of mindfulness and relaxation. This really helped us with the planning , resourcing and pricing of our event . 5. Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s) why. For the next time , I would really want to be more exhaustive and optimize my activities and outlay of the event . As now we have data to support what works an what did not. So I can organize better next time.
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19,484
Mind Mapping Challenge: I have two young sisters and I'm trying my best to encourage them to learn English cause I know how important it will be for them. But it gets tricky once I note they are not really into it, they are kids, they wanna play around and have fun. I tried to put them in private classes, bought books for beginners, but nothing worked out. Even my endless explanations on how I should have learned it with more compromise and how it affects me today (noticing I am self-taught with a lot yet to learn) Selection and Application: Using my ongoing skills in design thinking, I choose the mind mapping to help me to call their attention out. Even this is not a corporating example and does not gather many people, I sit with them and tried to find out what they like about the language, so I gave them two notebooks and asked them to write everything they like and associate most to it. In the end, I had bunches of drawings of famous actors, singers even animals. Insight: This brought me an idea. I could use this interest in music to light up their willingness to learn. So I did, asked them to chose a few songs they like and taught them lyrics meaning and how to sing it while I went along with the guitar. Finally, it worked so well for the girls, they even started to record videos about the singing e they really have a good voice. But what pleases me is I could get a spark of the importance of a second language on them and I can't tell if I would have this idea without the course. Approach: What I take from it is that we have to achieve our "customers" needs at the way that fits them better, so it's all about research and adaptness. I know you are probably expecting a model little more capitalist about increasing revenue or fulfilling a humanitarian mission but I'm not working and also tried to keep it real
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19,487
Mind Mapping Tool (Obs. My english is a work in progress so may have some mistakes) Challenge I am the teacher of a school and our challenge is to create a class / teaching model that makes students pay more attention in class so that they can learn in the best possible way the content passed by the teachers. This project will include all subjects (chemistry, physics, history ...) taught at school in all school grades, in total there are 11 different subjects, 11 school grades with 4 classes each. A commission of teachers of different subjects was set up to dedicate themselves to this project, meanwhile they continued to teach 50% of their classes, we will have 9 months to finish the project and we cannot forget the views and interests of our stakeholders. Selection Our team has already collected data and now we want to identify patterns and themes, so we will use the “Mind Mapping” tool. (Just like it was presented in the video that addresses the Me YouHealth development). Application In one of the classrooms we take all the data we collect and organize it by placing it on the walls, setting up a gallery. We called on students, parents, teachers, coordinators and the principal to visit our gallery, without speaking to the other visitors, and asked them to write down on post-its what caught their attention, we gave 30 minutes for this task. After visiting the gallery, we separated visitors into groups of 6 people, selected at random so that the different stakeholders could be mixed within the groups. For 10 minutes the visitors analyzed what they wrote, after that period one of the group members shared one of the themes he observed and other people added with what they noted similarly, so that at the end of the process all post-it notes were on wall, grouped or not. After this step, visitors were asked to identify the insights of each group of post-it notes and after this step they were asked to identify the relationships between the insights. After this dynamic, we analyzed the insights that were generated and developed the design criteria. Insight After using the tool, we group the same insights and identify the different insights that have been generated, some of these insights had already been anticipated, but others were new and surprising. From these generated insights we think about the design criteria of our project, to create a class that is more attractive and thus make students learn more and better. Approach Next time I would apply the tool differently, do the dynamics more than once, once with the different stakeholders separated and once with them mixed, so that we could better analyze the insights generated.
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19,493
Storytelling_Ecotourist Resort Challenge & Selection The challenge is to keep a small ecotourist resort on a 30,000 acre of private reserve, at the top-of-mind while the entire world is on lockdown from COVID-19 so that when they are free to travel again, this will be their first destination. This boutique resort boasts an extraordinary population of rare tropical birds and elusive wildlife living the pristine rain forest; animals like the jaguar, ocelot or panther. The rooms are standalone cabañas where guests can sit on wrap-around verandas and look for birds without walking more than a few feet. The lodge is run by staff who has lived on the property their entire lives and the rain forest is as familiar to them as our drive to work is for us. Application To accomplish this goal, I will opt to use Storytelling (Module 2) to engage past guests to learn about their experiences at the lodge. I will interview several groups to guests, broken down into the regions they are from, age brackets, those who are repeat guests, those who bring family, and those who are avid naturalists. Each will be asked to tell their story of visiting Chan Chich Lodge. They’ll be asked how they found it, what they enjoyed about their visit, and what special memories they came away with. Insight & Approach These insights will help develop a story of the adventure of visiting this remote lodge and build a scenario through storytelling that brings each of them, and potential guests, into our narrative. This will engage them through a well written story that “connects to the emotions, the characters and the values of the people that live the product every day.”1 In the first few interviews our past guests have told stories of how much fun they had tracking the jaguar. As a result, we have purchased several camera traps and we are now posting sightings on social media telling everyone what species were seen, when and where. Everything we post is about what we are doing and what is waiting for our guests when they return. One interviewee spoke about an agricultural tour they took of the farm connected with the lodge, to see the vegetable gardens and coffee plants. This experience engaged them in the Farm-to-table culinary style used by the kitchen. This made them feel like our intent and their experience was genuine. We are now preparing posts of the vegetables in bloom and recipes the chef is developing. All this, using the storytelling tool will assist us to find out what the consumer wants from the ecolodge and what we can do to keep the narrative alive until they can be a part of it again. Once the interviews are complete, I will know more about its efficacy and possibly structure future questions for the story differently. At present, we have past guests’ experiences to rely on for our content. 1 Mike Atkinson, Global Leadership Development Director, Mars, Inc.
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19,495
Challenge Reflection – Learning Launch In this pandemic, our physical engagement with out client was affected and hence our business has been greatly impacted. Our planning for growth was greatly affected by the current situation as our fight is more of trying to keep the business than growth. Hence, we find there is a need to reinvent ourselves and the business model of how to the new norm. We have limited budget for marketing and zero technical knowledge of know how to deal with our situation. We have to find a solution to our business model within 90 business day and the solution should include all the hardware and software needed. Selection Since this is our first time dealing with this situation and there since to be no other way except to move thing online. It’s difficult to imagine how and moving from the tradition, we decided to use visualisation as we find that it’s the tools that will allow us to enact any possibilities of issue that might arise and help us to visualise the expected outcome. As mentioned by lecturer Angela, visualization isn't really about drawing, though. It's actually about visual thinking, and we all do it. The beauty of using visualization is that we can tap into a single picture. The more you begin to use pictures, the more that you begin to diagram while you talk, and create a visual image for people of how you are thinking. The, the more likely you are to achieve a sense of agreement and consensus with people, the more you are likely to draw out conversation. In an environment where your, your ability to, to get things done and to solve problems is dependent on other people being able to understand you and align their ideas with yours. We are ready to try the learning launch tool. Broadly speaking, the learning launch is an experiment meant to quickly test an idea and prototype. Application and Approach We applied the visualisation on how to tackle what we facing as it was our first time encountering this COVID -19 situation and it’s impact on our business. Visualisation helps us by allowing us to firstly imagine and anticipate the possibilities of solution and secondly the challenge we may encounter after the actual launch. This whole application of visualisation encourage positive brainstorming and discussion and it also inspire us to look at any other possible options to our situation. Insight Visualisation allow us to think creatively and map out every possibilities. It also allow us to see the situation with clarity and insight and hope during the discussion. I may incorporate Visualisation with other brainstorming technique and not just rely on one tool. This allow us to see thing more in depth.
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19,499
How Mind Mapping helps me to redesign partnership with a strategic client? Context and Challenge Context: I am a Business Owner of a small private limited company, that provides onsite trainings and workshops, focused on Softskills and Project Management competences development. I am facilitating trainings myself together with other consultants, which one of us facilitating trainings regarding their own specializations. Challenge: One of my biggest clients is an international company. I have been working with this client for approximately 1 year, and I wanted like to develop business within this company, as I have noticed that business was actually stagnating with this client, with an increased number of cancelled courses. I would like to present to my client a creative commercial offer for next year, which is not basically a list of courses with a price in front but makes us really appear as a preferred partner for talent development. The first step was to have an in-depth view of my client environment, so called my “what is”. Tools and Application To do that, I selected the Mind Mapping tool as I realized I had to put together a lot of different information of many kinds:  Inputs were coming from several sources: o customers input via emails or conversation o inputs coming from other consultants facilitating courses for this client: facilitating trainings gives you a lot of information about employee’s concerns, challenges and company culture, and these inputs were very precious data to gather. o my own perception / feeling of the situation o information on competition o financial reports indicating revenue and margin per specific courses o List of courses confirmed and cancelled o etc…  I had also to integrate data regarding the decision-making process that includes many stakeholders (Team Leaders, Human Resources Business Partners, Learning & Development manager, etc.)  I also had to gather data on different locations within Europe each one having different challenges in term of talent developments I needed a tool to put together all the above-mentioned data and give sense to them. I also wanted to leverage on the other consultant insights to co-create a creative commercial proposal that consultants would be motivated to promote. Application: The video of Julian Moore helped me to define how I could conduct effectively a Mind Mapping session with all the consultants in order to have the best *what is * overview and get useful insights out of our reflections. In the example described in the video, I liked the possibility of organizing a complete Mind mapping session including time people working alone, working in groups, with the objective of gathering and organizing so many kinds of information. How did I myself organize the session? Begore the Mind Mapping session, I myself wrote down a list all relevant inputs I had coming from my client interactions (no matter if it come from participants to courses, Human Resources Business Partners, Learning & Development managers, Assistant, etc.). Then I organized an half day session with all the consultants involved in the workshop delivery as such:  First step: I decided not to ask any question. I just put the name of the client in the middle of a page and ask the team to react, that is tell whatever was in their mind. I myself was using a mindmap visual tool to organize the information as *a tree*. Please find image below as an example.  Second step: thanks to the insights that came out during the first step, I plan individual sessions where consultants had to think about the main action points that came out using post-its (new courses to suggest, courses to abandon, how to make our offer be know by all stakeholders ?)  Third step: The objective was to get some design criteria and move on to *what if*, in order to start the content of or new commercial offer. Insight and Approach Concretely for us, it was a very useful way to identify client decision making processes and new training concepts that we would like to discuss with clients. We realized that we were able to have a precise overview of clients training organization just by putting together the information we individually had *on the field* and analyzing this information together. It gives also to me insights on training needs presently uncovered by my company or our competitors. I plan to redo this exercise in approximately a year time from now, but I will schedule more time, probably one day (half day was not enough to actually explore all the subjects that raise). I am now investigating the Learning Launch tool. Some of the new themes for courses we suggested to client were selected. On our side it is time demanding to develop the courses with no guarantee there will be enrollment for employees. That’s why I decided to adopt the Learning Launch Tool approach. I want to start small with one or two courses, and then if we notice an increase of enrollment, we will develop the other courses. As you can see, using some Design Thinking tools was really useful for me in that case.
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19,500
STORYTELLING TOOL REFLECTION Challenge and Selection The tool I have selected is the story telling tool. The tool can be defined simply as understanding the emotions of the customer. Storytelling is a vital tool at my workplace that I have learned to use with this course's help. I work with an agricultural firm, where we engage with farmers to collect data and sell various products, primarily in the rural areas where farmers have little to no extension services. The kinds of products we sell are like improved varieties and subsidized fertilizer, as the ministry of agriculture also licenses us to reach farmers in rural areas. The challenge that I faced is that at the beginning of the product sales, there was always a lag that I could not understand nor explain to my supervisor as farmers did not want to buy the product even though it would improve yields significantly. After developing various strategies associated with proven strategies,such as surveys and consumer journey mapping to understand the problem. the sales also did not pick, and hence I used this tool to resolve the challenge in the field. Application I made time and met withs seme farmers in private and offered them the product. They were skeptical about the product, and they began to tell me the issue that had been facing them with previous products and the new ones. Most rural farmers are the product skeptical about new products, and one farmer mentioned that it is because they have used the same products for a long and it had become impossible to trust a new product even with its proposed benefits. Using storytelling, I was able to gather more farmers and discuss the challenges they faced, the limitations of the current strategies that my company was employing, and how-to re-design and re-market the products to meet the needs of the rural farmers. Insight and Approach The amount of information received from the farmers was simply eye-opening. I realized why our products were not selling just by engaging with the farmers using the storytelling tool. After creating a presentation of the findings to my supervisor, we organized the whole sales team and came up with strategies such as farmer education, not just selling the products without engaging with farmers. Another strategy was to organize seminars to show the rural farmers what modern agriculture looks like, and they were thrilled to be included. Sales skyrocketed, and farmers' engagement has remained a hallmark of the sales work that I do. In applying this tool in the field again, I will be keener to develop a story that meets the needs of the customers even though I am not very comfortable with it. I will try to make the tool work for me rather than waiting until a challenge occurs, and then I am forced to rethink my approaches.
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19,501
My reflection (Visualization) Challenge & Selection I want start a new business. the tool I want to use to convey that business concept to others is its visualization or Visual Thinking. I believe visualization is the most power full tool for convey a message or idea and convince partners, stake holders and customers. Visualization is the most important tool for design thinking. It is the powerful way of communication is any technique creating images, videos, diagram’s, or animations to communicate a message Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas. This will make them seem more real, which will enhance motivational drive enhance. also, I believe that visualization has the potential to lead to success. Application I want to start Most of a new venture I believe that visualization is the most appropriate tool to make good use of and make changes. Then let's see how to use it. The first step is to create a prototype of the concept in my mind. For that I will choose the material that is most flexible and cost effective. Once the prototype is ready I will discuss with my partners and colleagues who help me in my project and collect feedback, knowledge and perspectives on them and based on that I will try to make the prototype more flexible and customer friendly by documenting the general ones. My team can then make a comparison with our prototype and other existing ventures to deliver the best product to customers Insight From discussions with several groups based on the prototype project we created learned that. About the problems of the project being started and its solutions. it will be help understood very easily. visualization can be capable provide a complete overview of the success or failure of a project. I believe in that. Approach Visualization helps to identify all the possibilities and shortcomings of a project. as well as Visualization plays a role in the design and development process. Visualization can be used in a very innovative and developmental way. So next time I will use visualization as a starting point for design thinking.
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19,503
Challenge I worked as a summer job employee of a private accounting firm during my undergrad and it is the big necessity for the company to check the procurement especially on the purchasing of the office supplies, since my course is accountancy it is in line with audit. I was assigned in the financial department. So basically I was not alone it was team we were 5 members each team. So the challenge is the team of the administrative department needs to procure supplies that are priced low and its quality would be equal to the ones that are expensive. As a member of the financial department or the accounting department we are tasked to audit or to check whether that challenged necessity were being met in order for the company would be effective and efficient as to the procurement system and possibly save for its end of the month threshold of expenses allocated. Selection The said responsible team had the brainstorming as to what were the possible ways to detect anomalies and possible connivance of employees in the same team. We experimented ways on how to do it as a group for all ideas aren’t good that’s why it’s needed to consider confirmation bias. Application Following the steps of learning launch, ideas were gathered especially on how to possibly detect problems on the said challenge. By letting the procurement team work as to the budgeting and choosing companies whom are our prospect creditors and giving them 1 week to submit it and not telling them that we are auditing in a surprise manner meaning to say we were there time to time checking the outputs with the span of 1 week. And it was every single day we supervised, to follow up the required papers and reports. Insights If we haven’t used the learning launch and waited for the span of 1 week without supervising the reports every single day in time there would be a big possibility of anomalies and connivance of employees of the said team or department. And whenever we were there to follow up the results they seemed to be stiff and they acting like there’s something fishy we can draw a conclusion to it that challenges the level of our skepticism that there was something wrong in that department. And by that they were being effective and efficient because of the said monitoring especially in internal control system of the company. Approach We can conclude that our team has a good team leader who communicates well, knows how to negotiate and knows how to solve problems in internal control system. We did a lot of brainstorming and drawn possible alternatives following the learning launch strategy.
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19,504
Learning Launch Challenge I am part of Human Resource Center of Expertise team and our challenge was to launch the Learning and Development framework for the organization. Our organization is made of up of 6 different entities operating out of different geographies. Our aim was to bring the entire organization under one L&D framework. The project scope included interviews from employees, Business Unit Heads, HR on the learning needs of the employees, and the learning and development requirements from business. Selection Our team had already signed an online learning portal with whom we were to collaborate for the training content. Our team went through several design thinking activities/tools, to consolidate the learning content into programs that are relevant for our employees and business, so we are ready to try the learning launch tool. Application For our first application, we focused on a small group of employees pertaining to few business units. We provided them with a predefined set of courses that they were required to do. The courses were selected for each employee by their managers. We wanted to gauge how the employees felt about the learning programs that they were provided. This tested our assumption that the structure and execution were the main challenge that we were facing in encouraging employees to take up learning. Our team got together and ran a mini survey with these selected employees to understand why they were not interested in taking up learning. What we learnt was that employees wanted a broader catalogue of courses to choose from and to be able to choose their own courses and not limited by the mandatory choice made by HR or their manager. Next, our team went through the program catalogues and instead of making it employee specific we made it business unit specific; i.e. employees could view a variety of courses to choose from which were aligned to the competencies that were required for the development and growth of the business unit. For our second launch, we focused on giving the employee a catalogue of courses to choose form. A choice to learn the courses that they felt were most appropriate to hone their competencies. While we kept the larger objective i.e. talent development to align with business goals, we opened the learning programs for employees. This allowed employees to take charge of their skills and competencies development. Instead of allocating a course to an employee, a catalogue of courses were given to employee to choose from. Insights By applying the learning launch tool, our team identified our assumptions and designed launches to test these assumptions. We thought through anticipated results, expecting to find that a more agile approach would help improve adoption of learning and that both our employees and Business unit heads would be open to the new concept of allowing employees to take charge of their learning by selected the courses from the learning catalogues. Moving forward, our team will review this insight and incorporate it into future launch designs. The ongoing incorporation of insight is particularly important at this stage, as launches come before a full rollout in the design thinking timeline. Approach Given that our team has already gone through several design thinking activities/tools and are at this stage in the timeline, the learning launch is the appropriate tool. We will review the insight gained from our first two launches and incorporate this insight into future launch designs for the launch of the modules within our Learning and Development framework.
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19,505
In my workplace we build very large machines made up of smaller assemblies, each of these smaller assemblies is built in its own area and some are more complex than others. Often the manufacturing process will be delayed waiting for the completion of a complex assembly. The challenge that we have is how can we reduce the time needed to build the more complex assemblies. All workstations are similar containing parts racks, tool boxes and work benches. For this problem we will apply mind mapping to help us find and solve the largest and most glaring problems first. What is happening now? We assembled a team with diverse talents from all across the business to observe the build process. Parts for the assembly are delivered in bins randomly, the assembler must search the bins for parts needed in sequence. Sometimes there are variations in the assemblies requiring that the assembler leave the area to get hardware. The assembler spends a lot of time bending over to work on the assembly which is uncomfortable and causes fatigue. During brainstorming and observing the assembler, we asked what if? What if we changed the way parts are presented? What if we assembled all hardware in one place? What if we made assembler comfort a priority? We asked assemblers what they would like to make their job more efficient and they agreed that our findings were a great place to start. All of these seem like good places to start and all seem feasible. So we will prototype our new process. First we will present all the parts in their build sequence eliminating rummaging through bins. Next we will gather and organize all hardware that may be needed into bins on a rack in the workstation to eliminate the assembler having to walk all over to find it. Then we will raise the work surface so that the assembler isn’t bending and can easily see and reach his work reducing fatigue. Indeed the prototype reduced the time taken to build an assembly considerably. We were able to reduce unnecessary movement, We reduced ergonomic stress , The assembler was happy to have a more organized work area and took pride in the improvement in his productivity. While observing the new process it was decided to repeat the mind mapping process again to uncover even more opportunities for improvement.
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19,507
CHALLENGE The objective of the project proposed by the Consumer Business Unit was to define the Omnichannel Customer Experience of a potential customer in our Telecommunication firm. Nowadays in the current market situation, the potential customer is interested to have a special relation with the brand of a firm, and he want to be free while moving from one Sales Channel to another when he want to get information and buy a product or a service. This means to share the information acquired by a Customer to all the other Sales Channel, destroying the classical barriers that separate them. SELECTION The tool I used was the tool of Visualization. I use this approach often with our internal customer – Sales Process or Mktg collegues – because it allows to clarify the ideas proposed, to achieve a shared understanding of the challenge among the different stakeholders, and especially to identify the impacts on the end customer experience. APPLICATION I started the process by designing a high-level Journey, in a simple Power Point presentation, from the point of view of the potential customer who start his experience in a physical channel and buy online. I represented the experience on the other way, and I continued with other more combination of sales channel interesting considering the market situation and the principle expressed by the collegues of Marketing department during the interviews I conducted with them. After that I have identified the possible impacts on our business processes and the new features to be developed in software systems used by our vendors At the end I distinguished the impacts in the vertical ones to a single sales channel involved and transversal ones relative to all the sales channel INSIGHT What I have learned from using this tool on several occasions with different groups of stakeholders is that the graphic is very useful to identify the impacts on the final customer's shopping experience that derive from the proposed ideas. The graphic becomes the focal point for discussion that allows the different groups of stakeholders to share their perspectives. Moreover it allows to direct business choices and to provide a complete scenario for carrying out economic evaluations of the necessary software development, by the Information Technology department. APPROACH Since I have experienced in the field that the use of this tool allows to clarify the scenario, and effectively share knowledge among all stakeholders, I would use the visualization tool to propose new ideas and project to my internal customer
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19,508
Reflection- Storytelling Challenge and Selection I love storytelling as a tool, first and foremost because I love conveying and providing insight through stories and examples, and I find it to be such an effective way of gaining stakeholder’s attention and building empathy with a user group and the situations we are designing for. I really connect with what Albert Louis, Chief Learning Officer, at Mars; is saying in the course session about Storytelling as a tool, that “Storytelling is the difference between solving a problem and creating a cause.” Coursera: Design Thinking for Innovation, week 2, video: “Storytelling Tool”. Application I particularly remember one incident in which storytelling became a powerful tool for the service I was working on. We were working on creating digital services for farmers to enhance the process of feed ordering. We needed to work with a range of industry specialists in order to build the service around the domain knowledge. In order to be able to quickly put them into the types of situations we were thinking of designing our service around, and to set the stage with the typical customer problems, jobs to be done, and how they currently are experiencing them- storytelling became an extremely efficient tool in onboarding them and get them to think about the subject from their own point of view. It is also effective in the other way Albert Louis is pointing out, that “Storytelling says it's not about the list of things we have to do, it's about the connection that we give to people about a piece of information that we're trying to share. A good story at its essence, is simply conveying a message that has logic.” (Coursera: Design Thinking for Innovation, week 2, video: “Storytelling Tool”). Insight We found that through using storytelling in our initial meetings and project description, we were able to quickly onboard stakeholders, team members and other interest into our vision, get them on our side, and motivated to contribute with their own views and ideas. Approach I would think about expanding the use of storytelling, finding more ways of using storytelling as a tool for onboarding and creating empathy with the user groups and personas we are working with, and support our main narratives with extended content, such as video, photos, illustrations and storymaps- to use storytelling as a tool for several purposes- in demos, onboarding, project presentations and so on.
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19,510
Reflection – Learning Launch Challenge At the firm I work for I belong to the marketing department, and my focus area is corporate image, communication and sales. My challenge is to improve the effectiveness of our work within projects and also the workflow from related activities of our daily work at the office, in order to communicate with our clients in a more effective way and therefore increase our sales number. In our project scope it is included the communication and sales team from the marketing department, as well as the head of the marketing department. Our projects have resources limitation, so we are able only to use internal resources, we also have some exceptions that we rely on external people for consultation, but that situation happens rarely. The project is scheduled in a way that they must be implemented in between 30-45 business days, depending on the solution agreed or the difficulties to take action implementing, and also work is equally distributed among all members of the team. Our focus to improve the effectiveness and our workflow as a team, therefore, we, the communication and sales team, with the main stakeholders will consider what is not appropriate, inefficient regarding our project workflow. Selection The team and I have used a wide diversity of design thinking activities and we have also researched for some tools in order to be aware and have a better knowledge of the topic, therefore we decided to use the learning launch tool. We are using this tool to test our ideas about some new way of communicating with our main customers to generate more customer loyalty and increase revenue. Application. We conducted some sessions of learning launch, in which we thought about our communication structure and how we deliver all the information for our sales tasks. We wanted to develop a new form to set our tasks, projects and all the process it involves when delivering all the required information, and we wanted to adapt that to a WBS (Work Break-down Structure) project management for our work (breaking the project into small tasks and reviewing each task after it is done) so we could make our big projects into more agile processes and also reducing our time to develop the whole project being more efficient. For the last track of the sessions, we wanted to get more insights about the method of task development, meaning the priorities and how our tasks are. We wrote some notes about our old process and manners of developing our projects in order to compare the information with the new methods we had learnt, also we made a round of thoughts to express our feelings about this change in order to get all the team involved in this change. Insight and approach With the application of the learning launch tool, the team identified some points and we designed some proves to test them. The stakeholders of our projects supported us in our new form to prioritize and manage the workflow of the projects as we were convinced in the first moment we thought about this new method. We, as a team, have gone through a new process to implement and develop a new workflow method, with this new design tool, the learning launch, the team was really involved and thinking ahead, in the form that this will support and help us in our projects.
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19,511
Reflection: Visualization Challenge Blue collar employees within our large organization have joined in partnership with the company in a concerted effort to address workplace health concerns for those same employees. This collaboration has been proven successful over the years and in time has grown to give rise to additional opportunities that enhance employee job skills, opportunities for education and further career development. The primary method to deliver communications, training and learning opportunities has been through a web site which, after many years, had grown increasingly stagnant. Employees were having difficulties finding the information they needed quickly and efficiently and training resources / delivery models were inconsistent. The site had become outdated and off the mark in our corporate brand visually and operationally. In a word, it was in need of an overhaul. Selection As a front-end web designer, Visualization has proved to be a valuable tool for me. I’ve utilized it at various levels of the design process, from using it as a bridge to help resolve divergent viewpoints, to rough mockups that help validate a position supporting a particular design direction. Like Angela Meyer mentions in her video, we have found that the Visualization tool has a role to play in each phase of the design process. Application As a part of the discovery process and to better aid us in getting to the root of the need, we sent out a simple questionnaire to many of the employees who used the site regularly. We invited them, in their own words, to help shed light on a few simple questions. (Two of the four questions and their answers are shown below): (1) What do you believe are the top three reasons people visit the web site? a. Show reimbursement b. Education/career explore c. Contacts, location, organization (2) What would cause people come to the site and visit it more often? a. Education b. Career advising c. Career advancement Because of this particular approach, there was a risk that our response rate would be very low. In fact, it turned out that our response rate was much greater than what we’d anticipated, both in number of responses and in the quality of advice we received. It reflected a personal ownership to these Company initiatives; something they believed in and took seriously – they wanted this effort to succeed. From this exercise, we were able to gain a better understanding of their mindset and what was important to them. Being empathetic to their needs set the tone for us to embark on our journey together towards an optimal solution. We began prototyping using simple primitive wireframes that promoted a higher visibility for reimbursements. The ability for reimbursement was frequently identified as a key element as it was presently buried in the current site. Employees would be reimbursed for safety shoes and there was a process which needed to be followed. On our home page wireframe, we promoted the reimbursement element front and center in addition to being accessible from a dropdown menu. We learned that consistency in the way education/ training was accessed was among the most important reason people visited the site. Through our site audit, we discovered a significant inconsistency in the way training/learning was presented in both the health portion and the career development portion of the web site. After reviewing the training modules and identifying consistent patterns we noticed in all of them, we were able to craft a common template in our concept primitives that included all the key elements and framing of information. We proposed a common approach to all relevant training. Insight The site audit, ensured the end user was a part of the reformulation process in the early stages of redesign and allowed empathy towards their needs, desires and concerns. It gave us a strong position in orienting them towards the most effective, beneficial, and usable web presence for their engagement and learning needs. We reviewed our concepts and wireframe with the business partner and were in agreement to begin development of the visual composites. This work is presently in progress, so we will continue to employ the Visualization tool in every aspect of the design process as appropriate. Applying the Visualization tool has led us to the position of a strong wireframe concept, one that we will build upon and develop. Approach We have been successful so far applying the Visualization tool to construct a viable and solid wireframe of the redesigned web presence, but in retrospect, had we initially met with a handful of employees as a sampling, and used the questionnaire as a companion for the body of users who engage the site, we might have gained an even greater understanding into the nuances of the user’s needs.
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19,513
Reflection – Story Telling Challenge and Selection I have been a snooker player for over 15 years and have played several local league tournaments back in India. One of the things that most successful players have done in this space is start early to play, practice, and subsequently master this game. In India where cricket is the national sport, and every child wants to be a great cricketer like Sachin Tendulkar or MS Dhoni, it is very difficult to get increased participation from students and more importantly educational institutions who know who a Ronnie O’Sullivan or Judd Trump is. The goal to get them to sign up with these games and to come to training facility was almost an impossible task. During my career as an Operations Managers in a large BPO organization I was based in New Delhi for a period of 2 years, when I decided that I would try and create an institution which will help train the future Indian stars in the world of Billiards and Snooker. It was easy to create and form SPIN (Snooker & Pool India Network) a startup focused on this one goal “to increase the number of players from India into the domestic professional circuit”. The missing link between visualizing this myself vs making this a reality was going to be getting everyone we went to offer this as service to understand the cause and not look at it as a problem which needs a solution. Therefore, coming up with a great story as well as connecting with the right audience became critical. Like mentioned by Milton Pineda in his video “it's not about the list of things we have to do, it's about the connection that we give to people via storytelling that brings a different element.” Application To create this really great story and to be able to effectively help the audience connect to it, I will have to be accurate about who was going to be listening to this story. I will consider and invite 4 group of individuals to come listen to the story and hopefully some or most of these individuals would be inspired to enroll with SPIN. 1. First group of individuals are the experts in the field (professional players, coaches and even local club owners who promoted the sport). This group will become my biggest critic and will be able to connect to the cause the quickest as they all would have faced difficulties coming up to the level they were at. These individuals in their time would have hoped to get access to a facility like the one SPIN would offer and benefit from the support of technology when they were amateurs. 2. The second group will be aspiring good players who play at a local club. These players may not necessarily be able to sponsor a membership to a training program or even if they could join were looking at playing the sport as a hobby. They were great players but had never been exposed to the benefits of structured training program, most would have learnt the game by chance just visiting a local pub for a party which had a pool table 3. The third group of individuals would be individuals on Sports Committees in schools who made final selections / recommendations of which sports are included into the school / college curriculum. They would almost have an unknown bias to include sports such as cricket, basketball or volleyball since these games were more widely watched, played, and wanted by parents. If we talk about large international education institutions in India, they will also promote sports such as Squash, Horse riding but they had no idea how big a sport snooker has been for the past 50 years let alone the fact that it actually started in India 4. The 4th and last group was a parents from different cultures, different walk of life. Parents of children who went to local school and parents of students who went to international school. The reason to mix this up was to extend the understanding of the sport to all type of students and parents. The goal of SPIN was to extend the facility to everyone who wanted to take up the game, one aspect of this meant to make it affordable to everyone. Once we had the right audience the first step was to sell the challenge. Utilizing very little data in this discussion and using combination of detailed questions along with feedback forms the audience was gathered in a club with snooker tables around them. As Milton has described in his video this helped create the required energy along with passion and excitement as the participants found a purpose for themselves in the story. While the players, coaches and other players felt at home, the parents were a bit unsure of the venue. As the session progressed, the players were given an opportunity to engage in a discussion to describe their struggle getting to the level of the game they are at. The coaches were able to provide the importance of these trainings and therefore more interest and sense of purpose behind enrolling for a structured program was understood. The parents and the Sports Committee team members were exposed to a new dimension of sport which existed, but they were completely unaware of its potential. Insight and Approach Story telling therefore resulted in increased awareness of the sport but most importantly for SPIN this meant we had been successful at grabbing the attention of mass population across different support groups. We saw that we had an increase of 12% more inquiries for such a session again. Parents of close to 30 students enrolled for the training program. 2 Colleges asked for a formal proposal on setting up a training facility in their premises to provide training to students who would like to opt for the program. The feedback which was gathered during this first session helped improve several other session and helped greatly during the visualization exercise. Through story telling the strategy to increase the number of professional snooker players had become very simple but more importantly each individual felt connected to the cause.
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19,514
Challenge: In work that I do with government infrastructure operational improvements, it seems that the participants on the team do not fully understand how insights might help them. They are preoccupied with the normal day to day operations and fires that need to be put out. Although usually the teams are able to produce good results, even with these constraints. The question is, “with some simple application of tools, could more be achieved?”. Part one of this is a more “Protected” time slot that should be provided for the team to do its work. This is an initiative that has already shown some benefit. But part two, is the application of tools considered in this class; specifically, the use of visualization. Tool Selection: Visualization might be an effective way for the team to be more proactive in their creative thinking. Too often, we rely on common spreadsheets to show information. This is true because, frankly, it is easy. But it might be worth the effort to transform the data needed to understand problems, into a more informative format. This effort to transform the information would be needed during the pre-team preparation phase, but could be implemented with minimal effort. Tool Application: In order to obtain usable visualization for the team, more than just data is needed. Explanations of why the data exists in the first place will help to provide team insights. For example, Separating the data on cost into functions preformed in various locations will show where potential duplication of effort might exist in the organization. This step requires taking the data provided on the spreadsheets, and “splitting” the cost to various functional areas. This “repackages” the data, in a clear visual format, next to post-it notes on a process map. All this can be done by one or two members of the team, and then presented to the entire team for discussion, recording insights, and also provides a baseline to compare the results of the team’s efforts. Insight: This new approach SHOWS the team where duplication of effort might exist in day to day activities. It is much more “active” then reading spreadsheets on the computer or projected on a screen. It is nothing more then the same data, but it is seen from a different perspective. Only one new insight is needed, even though the possibility exists for many. It provides teams with the realization that they “learned something new today”. So it builds momentum for more creativity. There is also a “loop-closing” with the data collection part of the organization…..that what they do is being used pro-actively, to help solve problems. Alternative Approach. Where else could visualization be applied? More learning on the mind mapping or customer journey mapping is next. Not only for understanding customers and end-users, but to internal customers/end- users WITHIN the organization. The main visualization benefit in this exercise is to aid the team to easily see data that was once “hidden” on spreadsheets. When shown in an easy to follow format, it is a great tool to improve what we do.
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19,516
Reflection – Learning launch 1. Challenge As I work with government agency I meet lots of people with their problems with bureaucracy and how to solve it. Most of them are struggling with basic thing as a simple information what document to fulfill and where they have to go after that. Above that, they want to know is that enough or they need one more paper above all gathered. Their opinion is government clerks have basic knowledge but they cannot solve their problems, even give them added value measured in process steps they have to do to fulfill requirements of government bureaucracy. Result of that lack of knowledge is wasting time, money and at last nerves of all customers on daily basis no matter what institution we speak about. They produce distorted picture on whole government structure with no hesitation to say negative comment loud. 2. Selection Tool such as learning launch is very important to me in this wide group with focus to solve one by one problem with high efficiency and in short period of time. I have an idea, based upon client interviews and research that can push forward the whole focus group, meet their needs and provide added value they have never had. Speaking with them I try to put myself into their shoes and see what the main groups of their problems are. They were open minded and honest to me as we speak about their needs and problems they encountered. It turned out that they only want to have a true, up to date, full and understandable information available at any time as a priority. 3. Application To collect data needed, I use simple questioner with a huge number of people regarding their age, geographical location, education level, last visit and last service they had to do within government institution, what was their source of information, do they use Internet and how often, what is the main device they use to connect on Internet and how they have found information the needed and was that information true and enough to solve their problem. Also, there is need to find current relevant information and compare them to their answers due to institution they mentioned and information that can be collected via Internet or with other ways of communication. 4. Insight Tremendously a lot of respondents said that their source of information was their friends, neighbors and relatives. Second most common source of information is visiting institution that can solve problem they have and on third place was Internet as an information source. The amazing fact is that majority of them have Internet access but they do not use it or they do not know where to search the information they need. As I am facing a huge population group I have to choose one test product that can resolve at least 80% of group population. Proposal is to make one stop hot spot which can give all information that fulfills customer needs and give the opportunity to interact with their technology they use. Further development could involve mobile app’s and info center but this is the key product that can be developed and tested fast with low cost and risk included. 5. Approach As an alternative to this approach I find mind mapping tool as a great tool that can provide continuously development of an idea and give more detailed insight in each customer needs. In next step I found this tool as an advance is more personal approach within groups and with more analytic approach that can lead their focus on other problems and solutions they can produce in a group.
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19,517
Challenge: As a busy mother of two small kids I keep myself caught up with a lot work that includes helping them with their homework’s after school. At a tender age they usually are difficult to keep them focused as they love playing games all the time. For me the best of tool of design thinking is visualization, to teach them with pictures and drawing. All the hard learning at the little age had become quite easy to absorb and learn with all subjects including science. I realized most kids would easily struggle because there was a lot to learn specially during exams. They would easily learn their subjects because it was not a drill method but instead was a fun kind of method (visualization) learning even cutting pictures and gluing in a notebook was another way of learning and memorizing. I selected the visualization tool because is the best tool to memorize especially for kids at a young age, because they learn everything observing and watching and get very attracted to colors drawings and visual things. Visualization allows us to decompose a big problem into small visualization graphics to comprehend and analyze with clarity. Application: I applied the visualization tool by teaching my kids, math’s and science subjects topics and theory with visualization. I drew graphs and images that represented the theory in drawing which allowed them to learn faster. This tool was very effective. Insight and Approach: Visualization is a core component in the way we see things. Whenever complex problems appear, we can use visualization as a tool to add more than just logic. Design thinking tools such as visualization can help us see things a different way using graph in a creative way. Visualization includes step such as listening, thinking and drawing which has to be incorporated in order to produce results. These results allow us to have a better understanding of the problem, by creating visuals to identify patterns and connections in a way we could interpret things in a much clear way. Design thinking itself is very helpful across any industry or profession. I would select the same tool of visualization because it can be used during any activity and within any situation. Once put into practice it can become a habit, strengthening our creativity and changes our way of thinking into organized ideas. Approaching this tool of design thinking kept me focused and help me during the tasks I had to complete throughout the week.
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19,518
Reflection Submission - Visualization Challenge: While most people would assume the advertising industry is a very innovative space it actually tends to be quite traditional in its processes. This is especially true at large organizations with even bigger, global clients. A large alcohol client of my advertising agency traditionally bought a lot of TV, out-of-home, and print media. However, with the changing consumer landscape (read: digital-first, phone attached to the hip), they recognized the need to develop a campaign that was more interactive, engaging, and inclusive. With a lot of stakeholders on the client side and internally at the agency I had to help everyone understand the user journey and mechanics of a multi-channel digital idea through visualization. Selection: I chose the visualization tool as a way to simplify a complex idea, to engage stakeholders in the process by drawing in real-time, and to help achieve a consensus on the plan. Application: In previous presentations, the creative team would simply read a script or somewhat enact what viewers will see on screen. For this idea, we needed to briefly explain what it was, but more importantly we needed to show how it would work to get stakeholder buy-in. Rather than simply speaking about how it works, I used visualization to take stakeholders on a journey. I first started out by visually showing a “day in the life” of a consumer to justify why we were recommending the platforms and experience. I showed a visual of our target persona surrounded by icons of the media they consume all day. This includes waking up and checking email, messages, Facebook and Instagram. Later they may stream audio, or visit Youtube to watch videos. Then, I visually showed what the campaign user journey would look like. I explained to the group that doing this exercise will help illuminate gaps and opportunities in the journey. I drew the entire user experience from awareness of the campaign, through to participating and sharing with their friends to drive earned media reach for the brand. Using thought bubbles, I showed what the user’s mindset was in each phase. I used emojis to illustrate ‘pains’ and ‘gains’, and I colour coded existing assets and new assets required to make for a great user experience. Once going through each phase in detail, I put the full journey up on one large screen so everyone involved could see it from start to finish. We discussed possibilities, requirements, and accountabilities. During this, I wrote down the list for each phase on screen so everyone could see what needed to be accomplished. Insight: Visualization is immensely helpful in illustrating ideas that could otherwise be considered complex, and as a result, fail to see the light of day. Oftentimes consumer journeys are presented in a linear, text-heavy way. By using visuals, icons, and even emojis, it helped to engage and maintain interest. It also provided a more natural way of highlighting everyone’s role in the process - and in some cases- elevating others, who may have been ignored in the past. Approach: Next time I will provide a document to read prior to the meeting, inclusive of key data points and insights about the consumer. That way, while going through the journey, everyone involved will already be aware of key channels, consumer insights, and other considerations. This will make the interaction flow easier versus fielding data questions on the go.
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19,519
I Just Wanna Pass Challenge & Selection The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are government agencies working to apply technology innovations to modernize their mission or the delivery of their services to their customer, which may be U.S. citizens, businesses, and non-citizens. I have used the technique of using a straw man visualization of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions. Application I start the process by creating a straw man graphic of the problem domain. To develop the straw man graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, GAO or other auditing reports. If materials are not available, then I conduct informal interviews with one-three of the stakeholders who serve as my main points of contact on the initiative. If appropriate to the situation, I will borrow the concept to “front-stage/back-stage” from previous research, and discussed in David Gray’s book, “The Connected Company”. The front-stage/back-stage approach helps to reinforce the notion that every service – even an internal service – has customers with whom the service provider interacts and internal processes that enable the organization to provide the service. The template I often start with also has a column on the left to identify Partners and Value Chain Providers and a column on the right to identify Oversight Organizations, such as Congress, GAO, labor unions, advocacy groups, and other entities that may add constraints to how the organization operates. The straw man graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front-stage/back-stage view doesn’t work, then I will create a different type of visual, either based on a high-level process flow with swim lanes for different stakeholders, or another format. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed changes that they agreed to as a group. Insight & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them. They can also identify variables in the problem space – that is, it helps them to identify what they don’t know, in what areas they need to obtain information or data to provide the values for the variables. Since I discovered that the most valuable aspect is the shared insights and learning, next time I would use the visualization activity as a starting point for a series of design thinking activities. Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work.
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19,520
Example: Mind Mapping Challenge and Selection First tool I used was Mind Mapping. I started the process by assessing what is—who the customers are, what they think of the product or service prototypes, and what resources there are for further development. This exploratory stage helps me identify data that needs to be translated into useful insights to help progress of project. Mind mapping is a tool that helps me to filter a huge amount of data into information and insights to be easily communicated. It’s a great alternative to PowerPoints, spreadsheets and charts. This tool captures and represents the minds of the customer. This means you need to enlist your customers help to truly gain deep insights. I had involved all stakeholders in the mind mapping process—this also includes colleagues (you need them on the same page about the challenge the company is facing). Consequently, it gives me meaningful data and allows patterns to emerge that might otherwise be missed. I often use this tool for most of my Telecom projects where I need to shift technology to digitally advance and at the same time ready customers and colleagues to adapt change as all these ideas discussed with them. Application and Approach I have started with Single Idea that was represented with Text, Color or Image. Further, I have encourage all stakeholders and started populating the space with More-subsidiary ideas around the main idea and connect with lines that link it with Central idea. For making this activity workable, I have took below steps:-  Create a place for interaction Invite customers and stakeholders to interact with product or service and give feedback. Invited at least 10-15 stakeholders—this will ensure that there is enough useable data.  Encourage ideation Equip each participant with paper, pens and sticky notes. As they interact with the product and service ask them to highlight what they think is good about it, what could be improved and any new ideas they might have. Remind them that no idea is a bad idea—sometimes the best ideas are initially the least obvious.  Organize the data Once the note taking is completed, it’s time to workshop. Split the group up into 3-4 participants per table. Before inviting them to share, have them group their ideas into clustered themes. Then have one participant present the theme, for example “Robotics”. After that, have another participant add any sticky notes that fit under the theme. It’s crucial not to ignore additional outlying ideas at this stage, simply group them together.  Turning ideas into insights Challenge participants to come up with an insight statement—a few words that turn what is implied by their thematic observations into a genuine insight. A good way to get started is to start asking “So what?”. Participants might need to be asked this several times until an insight is uncovered. Once it is revealed, write the insight statement down on a stick note and put it at the top of the theme. Once aforementioned activities completed my Mind-Mapping is ready for prototyping and workable future model. Now my next step is “What if “– which are the conditions that design solutions must satisfy to solve customer problems. Insight I have learn that visual thinking can sometimes be better than words when brainstorming, asking questions and connecting ideas previously thought to be connectable. And mind mapping makes visual thinking come alive. The old saying, “a photo is worth a thousand words” is certainly true as a mind map with photos, sketches, and data visualizations provide an alternative way to express and share complex ideas. Mind mapping is visual pathway of overall vision that can be used by anyone for any project irrespective of domain.
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19,521
Challenge: In one of my first projects as a professional engineer, I was asked to develop a lighting control system for The Jefferson Memorial building in Washington, D.C. The building was undergoing renovations to clean and enhance the appearance, and my organization, a global lighting control manufacturer was bidding to provide the lighting system. As I approached this challenge, I wanted to ensure that I was designing a product that served the needs of the National Parks Service who maintains the property, but to also ensure that the system would delight visitors to the exhibit which would number in the millions. Even a “backstage” product like lighting can influence the mood of visitors; when it works you may never notice, but poor lighting will stand out when not designed well. This was an opportunity to drive a large sale for my company and improve a national landmark. With this challenge, we understood that our existing product line might not be a perfect fit for this situation, and we would need to evolve our product in addition to our pitch. Our typical solution for lighting controls was used in corporate office buildings, and we understood that enhancing our product could lead to additional uses in the future. Selection: To evolve our product, and potentially enter a new type of application for our product, it was important to get close to our customers, and understand their needs. And, to truly get a sense for “What Wows”, we needed a means to understand our customers as much as the challenges they faced, and to use the opportunity to brainstorm new opportunities. For this challenge, I chose to implement the Storytelling tool where I on the design team would meet with key stakeholders and ask them questions without jumping to the process of formed conclusions. My company afforded me the ability to travel to the Jefferson Memorial, and take the time to speak with our prospective customer (the National Parks Service) to understand what challenges they faced with their existing system. Our stakeholders were responsible for the upkeep of the memorial, along with many other national sites and buildings. Visiting the site also allowed for the ability to engage tourists that were visiting the memorial to get additional perspectives on what they appreciated, and potential opportunities. Meeting with stakeholders in their “home” environment allowed for conversation to develop, and for these stakeholders to share their stories and experiences. Application and Insight: When you visit a historic site, or a national monument, the location itself has a story to tell. In addition to meeting with our stakeholders, I wanted to ensure that the site had an opportunity speak as well. The Jefferson Memorial sits on a tidal basin of the Potomac. On my first sight visit, I noticed that you could look across the basin and see the National Mall, with the White House in the distance. The large Thomas Jefferson statue within the memorial overlooks the basin focused directly on the White House. This along with other input was ultimately refined into an unexpressed need that the north side needs to have openness and focus to allow visibility from other key landmarks. When meeting with the National Parks Service onsite, the first think I observed was that we just met on the steps of the memorial. After asking questions about their roles, their support duties, their commutes, etc., I found out that each member of the service supported multiple locations, and their office was in a separate location. They had no onsite presence at the memorial, which they shared was a point of frustration, especially when the site needed maintenance like changing a light bulb. Further, the lights used at the memorial were the large gymnasium style bulbs, which required a special order to obtain them. For maintenance, this required periodic site visits to just check if the lights were on (often after hours for the staff), and then a subsequent visit to schedule and install the bulb once it had been ordered. We had used power metering technology in some of our lighting control products and thought this would be a great application – when the lights turned on, calibrate the system to understand how much power each circuit draws. Then, monitor the power continuously to determine when the power drops (e.g. a bulb is burned out). The system could maintain a database of power measurements and the type of bulbs used, and email a member of the National Parks Service any time a power reduction was observed, with the model number of the bulb needed to order. This ultimately helped to reduce the amount of time that it took for the National Parks Service to become aware of an issue, and to ensure that the lighting was replated in a timely manner. I also took the opportunity to speak with tourists in the area, at multiple times per day. The feedback from the tourist during the daytime was relatively positive, although nighttime exposed different reactions, especially whin visiting other monuments at night. When at the Lincoln Memorial, I asked one tourist “Will you be heading to the Jefferson Memorial tonight as well”? The tourist indicated that they had stopped there first, although left quickly because it was dimly lit and they did not feel safe (check; need more lighting to aid the feeling of public safety). Overall, the project was a resounding success. Not only did we win the bid for lighting controls because of our demonstration of power monitoring and proactive notifications when lights burned out, but the memorial saw an overall increase in tourist traffic, especially in the evening hours. Shortly after the project completed, there was a Monday Night NFL game broadcast. Once feature shot was a flyover of the Jefferson Memorial shining brightly against the D.C. backdrop. Approach: Overall, the approach worked very well. The process of learning through story telling was the right tool to discover potential pain points that were not evident in the original request for proposal. Identifying these unmet unexpressed needs was the key to success in this project. If anything were to be done differently, I would say it would be worthwhile to expand the number of conversations held with stakeholders identifying a broader base and more personas. A large number of stories would help to reinforce the themes discovered, and potentially develop additional personas or thems.
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19,522
Visualization Challenge & Selection Visualization is a very important tool when working with other people on a project or job. Sometimes when we want to express an idea that we have for the project, we don't know how to explain it, our heads are full of ideas, but we don't know how to organize them, this is where this tool comes in. I have had this problem before and I saw it in other classmates when we were doing a project at university or other group work, but now I can use this tool to explain my ideas without fear of being misunderstood by someone. This tool helps a lot to organize our ideas and not only helps you, it also helps the team, remember that when you work with a group of people, everyone's opinions and ideas are needed, some have difficulty expressing their ideas and They lose the opportunity to do a good job, but with the visualization tool they can do a better job and, with the collaboration of all, the group will achieve the goals they set. Application To put this tool into practice, when I have a group work at the university, which is very often, I will prepare a small presentation to explain my ideas, in this I must express my idea not only with words, I can use other resources such as images , graphics, etc. The first thing I must do is to have a clear idea so that the other members of the group can easily understand it, then I can look for visual tools that facilitate the understanding of my idea, after explaining my idea, I must ask if something was not clear, to explain it more calmly and not lose a single detail. This will help a lot to see how my idea develops and even the members of the group can contribute their ideas or suggest changes in them. I will share this tool with the group with which I am working on my future university projects, because not always we will have the best ideas, as it is a group work, everyone must contribute so that a good job is developed and that this gives us good results, as the phrase "two heads think more than one" says. Finally, with all the ideas that the group presents, we will match them, we will contribute our ideas and we can even use the different concepts that we have observed to make a new model, this is an essential part in any project, it needs a good base to make a nice job. The model will be a guide in our work, but this does not mean that it cannot present changes later, better ideas will come and we will not let them go. Insight By using this tool, a wide variety of opportunities opened in which they could present my ideas and understand the ideas of others. I learned that you can improve the results in group work with this tool, sometimes I thought that some colleagues had a bit silly ideas, but I realized that I did not understand them, but by using this tool, I was able to understand the ideas of other students and thanks to them the group was more united and guess what, we had very high marks in various courses. This tool has really helped me to obtain good results, it is a tool that I will use in future group work that I have in the university. Approach In my previous work groups, they had present some problems, sometimes when mentioning our ideas we did not understand each other and caused small discussions between the members of the group, but this tool has solved the conflicts, leaving the small discussions and achieving the union between the members of the group , thus achieving a better contribution from each of the members of the group that has given us good results.
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19,524
Story Telling Tool Challenge I work at a Mining Research company which employees mostly engineers and scientists. These are analytical thinkers who approach most projects with scientific method and where people typically speak in facts and figures. We employ the traditional "technology push" approach where research into the unknown results in a new invention, and we then try to find a need for that invention. One of our objectives is community upliftment where a struggling rural community is targeted for upliftment. The execution of these types of projects has been largely clinical in nature. First, a method of upliftment is selected, and this can include options such as training in jewellery manufacturing, ornament design, etc. Then the project is executed. The challenge is that we have not taken the time to properly engage with the community to determine their needs. And where we have had success, we have found it difficult to relay the importance of the work to other stakeholders. Selection I have selected the Story Telling Tool from the Design Thinking Toolkit to apply to this challenge. This tool was introduced to us by Andre Martin in week 2 of the lectures. It helps you convey emotions, connections and the larger purpose, instead of just facts and figures or a checklist. Andre mentioned that the story helps create a cause. People are looking to be inspired, and this tool can be a powerful for that purpose. Application To begin with, we have to understand the community we were trying to help and what their real problems are. We should avoid coming up with solutions without first really understanding the problem. To try to achieve this we have started interviewing members of the community. We ask open ended questions about their personal circumstances and what their goals are. We found that even the little training that we had implemented was making a difference in their lives. We have begun sharing the stories of these community members with some of the stakeholders. Instead of boring Power Point presentations, we now have personal stories of people’s expectations from our projects and the impact of the projects on their lives. We have learnt to structure our stories carefully, depending on the target audience e.g. the technical people require much more detail. Insights We realized that facts and figures were only part of the equation. The humanness of the problem must be captured in order to elicit the responses we need to help solve the underlying problems and storytelling turns out to be the perfect tool for this. We also realized that these stories we had already shared meant something to everyone who worked at the company. The tool helps motivate people and aligns them with a greater purpose. It had created a cause that we could use to rally more support. Approach The way that we perform research needs to be balanced. Instead of trying to push an invention to market, sometimes it is necessary to determine what people actually need first, this can then guide the research. Those are the principles of Design Thinking, but has not been the approach we have used in my company in the past. As part of an innovation team at my organization, I have plans to run Design Thinking workshops and training sessions so that the needs of the people play a vital role early on in any new development.
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19,525
tool_ mind mapping tool Challenge: My challenge is why we feel bore are stressed while studying. While studying or preparing for exams I usually feel bore or feel sleepy to learn .i think this is not only for me .many of the people feels the same .we need to find a solution for this problem through mind mapping. Selection: My main moto of selecting this tool is because, it defines various aspects, generate ideas and able to turn those ideas into solutions. Mind mapping helps us to surpass the initial chaos that occurs.to solve the problems that I face in future I want I will use this tool. not only any business problems or professional problems we can solve by using this tool.we can also solve any type of problems by using this technique. i think we can solve my problem through mindmapping in a simple way. Application: The first thing that I did is I understand the problem by doing many surveys in my circle like my friends ,do they feel the same or what makes them to feel like that ,how they overcome that .like that I gathered a lot of information about my problem. then with all the information I have ,I tried to solve the problem by using mind mapping Insight: By applying mind mapping I came to know that no person feels bore or sleepy while they are using social media apps or playing any games . I thought why cann’t we combine this social media and games in learning process.like if we select maths subject, we can make a platform where the problems are displayed to a lot of people .so, that everybody will solve in their own way .by seeing those solution the student may understand any of the solution .and we can motivate the children by giving the points to their work Approach: By using this tool I will try to solve the problems what I came across by using this techinique
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19,526
Reflection – Visualization Challenge As a Business Engineer I encounter a lot of different projects both with IT or non-IT impact. These projects are based on different methodologies: mostly Agile or classical waterfall. It is always a nice challenge for me to decide which set-up for a project fitting better. Here I do not have a receipt which methodology to go with - often depends on different factors. There are only several examples but the list can go on  the level of Agile knowledge in the whole company,  the degree to which employees and leaders are open for new concepts and approaches. Currently I am engaged in a project with a railway company. They encountered a big challenge: the employees feel need for changes but there is difficulty in isolating and describing all their needs. To the moment I joint in the project, the company’s IT department gathered already different kinds of ideas for  new services,  improvement of existing services,  staying complaint with the federal law,  etc. They received that through numerous different channels like eMail, during different breaks (coffee, lunch), informal and formal meetings, official application or customer feedbacks. The IT department could on one hand not keep track of all the different Input and on the other hand had no chance to prioritize all the floating input according the given budget constraints. Therefore, the company more often started failing keeping the internal and external customers happy. My challenge was to create a process how to collect all the input, prioritize and finally implement it or make it visible, why no implementation action had been taken. The requirement of the process solution itself had to be easy to adapt in the company and so transparent to everyone, that it would not scare people away because of an huge effort to formulate it or because the person felt not taken seriously. Additionally, the costumer wanted total transparency transparent so that all the prioritizing decisions were visible for everyone interested. To summarize the problem situation, the following problem point occurred in the start  Different kind of input (new services, improvements, complainants)  Different channels to report the input (email, meetings, coffee breaks, customer feedback)  Unhappy situation between Business and IT The goals were  To Create a process for the collection of the ideas  Total transparency Selection I like working with visualization and I use this method for quite some time now. I improved my skills by taking part in a Visual Facilitation training. I like using this method during all phases of an assignment – from the start by understanding the problem up to final solution documentation. I choose this tool, because it extremely helps in multilingual teams, which I faced in the described project (stakeholers where of German, Italian and French mother tongue). In a graphical representation no words are needed to be used and as Angela Meyer describes in her Lesson about Visualization that it is important to achieve a common sense of agreement for solving problems. I experienced, like Angela Meyers tells, that it is a great tool to illustrate something complex in a “easy” way. For the above described assignment, during workshops, I draw on whiteboards and flip charts all the problems, ideas and information provided by the stakeholders. Afterwards I draw a chart on my tablet and use it for further discussions as well as to document the workshops. I realized that the chart creates a better understanding of the problem/idea/solution and all stakeholders have a common understanding of the situation. Further, the visualization is across languages, which is a big advantage in multilingual teams. I would recommend it to everyone. Drawing skills are not the key success factor – it is the courage to stand on the whiteboard and start painting. Application In the example explained in the challenge section, I started with a first workshop with the main Business and IT stakeholders to illustrate the as-is process and to create a common understanding of the actual problem and the needs of the Business and IT world. Here I used flip charts for visualizing the initial situation to everyone and by visualizing the situation – the Business as well as the IT stakeholders clearly understood the issue. Afterwards, based on this as-is process picture, the team recognized areas, where improvements can be implemented. During the improvement process it showed up, that there were not only issues on the input side, but on the prioritizing and implementation side as well. Therefore, we have created a three- step process  Funnel  Analyze  Implement Further it was agreed to use an adapted agile methodology for the solution, so that the Business start using the IT language as well. For each process step we defined what need to be done and I drew the ideas on white boards. When we were pleased with the outcome, I draw the results in a nice drawing of the new created process and spread it to all stakeholders, to gather feedback. In a following workshop, we reviewed the process. The result was a new process called “Ideensammlung” (idea collection). Following you can find a drawing of the process (in German): The following section describes each process phase in few words. It was decided to use the tool Jira from the start till the end of the process for a trial period. Section Description Funnel Any Ideas are channeled on a central Backlog. No special form is required, and it is not limited to IT. The Backlog is managed by the CIO (and team)– he decides about IT impact and the steps (further Info needed, not done, parked (or on other backlog if no IT impact) or “let’s do it”) – the strategic fit is as well checked. Analyze The “let’s do it” item are prioritized on an overall backlog and there managed and put on a roadmap by the CIO. “Umsetzung” (Implementation) The implementation of an item is either a separate project or a EPIC, Feature or Story in an existing project. The agile approach fits the project management methodology and the specification approach is “just in time specification”. The approach was highly effective in the end because after finding a common sense of understanding based on the initial chart – all the stakeholders started talking about the same problem and solutions appeared quickly (see also section insight). I am sure, that with a text document we wouldn’t find the same good ideas in the short period of time. Insight Visualization was an excellent tool to create a common understanding of the initial situation an it’s problems as well as to document the final solution on a high level. To create a graphical overview of the initial problem situation helped the Business and IT Stakeholders to realize the source of the actual problem. Further an understanding for both sides has been created why not everything was build or fixed immediately. After the common understanding of the problem a good basic has been built to find solutions. Stakeholders started to walk up to the drawing and started to add their need directly in the picture – it was like an “ice breaker”. From this point in time my “job” started to be rather “easy” – because all the stakeholder started themselves to find solution. The best thing was, that they started painting into the initial situation and so the final process has been created with the customers own symbols. The group dynamics was promoted, and we had fun in cooperating. All I had to do in the end was to feature it nicely. In a way to do so I implemented a few iterations to finalize the whole drawing. After we have decided about the all over process all the set up had to be initialized and to be prepared. I will leave these steps out from this reflection. Even so I already used this tool during my work, this course approved my proceed about visualization. Overall, I realized that we were directly to focused on the problem statement, instead of moving one step back and thinking if we could involve external customer in the process as well as it was illustrated in the “good kitchen” example. This could have improved the solution process. Approach As mentioned, visualization is a great tool to create a common understanding, finding solution and document the all over solution. This course confirmed that this approach is useful and worth taking the effort. Nevertheless, other tools have to be added to sharpen and document the final solution. Examples are:  I used personas to find the need of each stakeholder (and to check in the end if all those need were fulfilled).  I used interviews with stakeholder from Business and IT department to be able to create these personas and to identify their needs and problems.  The example, the graphic representation of the process covers only the big picture without going into the details. The details were formulated in a text document including a description of each process step, artifact, method and responsibilities. Alternatively, I could have used the mind mapping tool. It helps in the process step “what is” (in my case initial situation) to the “what if”. In my opinion mind map is another great tool to make information more readable instead of writing giant reports with a lot of pros and contras. Basically, because Mind mapping is as well a kind of visualization of given information.
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19,530
Reflection – Storytelling Challenge & Selection The stigma on mental health resonates throughout our society. It usually leads to avoidant behaviors from people with these illnesses and thus leads to feeling more isolated than others. However, I believe that storytelling is a very helpful tool to aid in eradicating the stigma. I’ve dealt with anxiety and depression all my life. Throughout my treatment, I met many others that were dealing with mental illnesses as well, from depression to an eating disorder to bipolar disorder, etc. Once a day, we would gather together and we would go around the room discussing what happened the day before and the thoughts and feelings he/she was having at the time. For some people, it was difficult to open up, they felt embarrassed and that no one would understand them. But over time, people would start to talk more and feel comfortable confiding in others, and we were able to gain knowledge and realize that none of us were alone in this fight. We would bounce ideas off each other to come up with some possible strategies to help treatment. All in all, being able to talk about what you’re going through and having others willing to listen and provide advice is essential when overcoming mental illnesses and can help those feel less isolated and more supported. Application While the stigma on mental health usually pertains to those that are ill, it has an effect on those who aren’t as well. I was trying to explain to my friends that isolation is a symptom of anxiety and depression. I said to them that helping out those with mental health disorders requires patience and a willingness to listen so that he/she can open up about his/her struggles. I told them a story about one of my friends (let’s call her Susan) who was going through anxiety and depression herself. She had been sick for months and I had barely seen her before we decided to meet at a Starbucks to talk. She said that before she had mental health issues, she was incredibly social. She was very kind to others, never excluded people, and was always seen as the one who would organize gatherings/events. Susan was right, she truly was a delight to be around. She continued and said that she started to have horrible thoughts everyday. All of her worries stemmed around a fear of dying too quickly and that at any moment it would happen. The thoughts paralyzed her, she was too afraid to go outside her apartment, let alone get out of bed. Her friends asked to hang out multiple times, but every time it would be the same answer. “I can’t. I’m not feeling well, I’m sorry.” Her friends were hurt and felt neglected, so eventually they stopped texting her. She said she never felt so lonely than at that moment and she didn’t know what to do. Insight and Approach This was exactly what I was dealing with! I quickly realized that other people were dealing with very similar struggles to what I dealt with and still do today. I was not alone in this, and I felt obligated to help out Susan. So I opened up about my mental health. I told her that there was a time where I felt extremely lonely too. I began to believe that people didn’t like me and my friends were just putting up a façade to make me feel better. I knew I needed help, but at the same time, believed that I was a burden and didn’t deserve it. With a lot of treatment, I began to feel better over time, and the healthier I became; the more I came to realize how irrational it was to think I was alone. There was so much support for me and there was a light at the end of the tunnel. Susan needed to hear that. I told her to be patient and to keep fighting. There was a ton of support for her and there would be a day where she would feel much better and be as social as she was before. She left Starbucks feeling extremely hopeful and since then continues to get better each and every day. When I told this story to my friends, they seemed to have a much better understanding of the mental health stigma. I’m hopeful that if they know anyone that is struggling that they will support him/her, be patient and allow him/her to talk through their issues. At first, I thought storytelling was just my way of feeling better when I was feeling down, but now I know that it can be an extremely useful tool to help end the stigma. If I ever run into someone who’s struggling with a mental illness or even someone who wants to get a better understanding of the stigma and how we can eliminate it, I know I have the storytelling tool at my disposal and can use it at any time.
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19,531
Visualization Challenge & Selection Visualization tool is one of the clearest method of showing your point of view or upgrading discussion with customer about neuralgic millstones in the project. Technique of straw man can also bring workshops to higher level by easily showing different perspectives of one and same problem. Spreading the view of the issues is helping to rephrase initial problem and to solve it with better adjusted way. I have used it recently on workshops with customer. It helped to invent some updates in the process between us and customer. It showed what was the motivation behind customer’s request of the process update. Application In my opinion tool has been used quite effectively. For a place of showing the issue I have used white board and together with customer we have started with brain storming about the expectation and finding loose associations to the topic. Minute after minute associations were showing completely different way of understanding customer’s request. The graphic presentation was very easy way to guide brain storm as it was completely out of regular scheme as stakeholders were thinking very widely about the problem. Insight & Approach Graphical visualization is a very useful tool. It is helping understanding the problem and together with stakeholders rephrase it with actual issue that is behind it. It is important to use Visual Thinking in face to face meeting. Siting in the same room is helping to open and to narrate the discussion. Also the best approach is to invite people who are directly involved in the project or that can easily engaged into the project and in the same time have experience or great knowledge of the project’s area. Also very important thing is to summarize what have been discussed and what is the conclusion.
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19,533
Mind Mapping Tool As an employee of a team member, it was always difficult to express our thoughts and ideas easily and being understood by the rest of the team. To make our ideas more organized in our brainstorming meetings and problem-solving sessions, Mind Mapping was used as it is an efficient method that organized all the ideas in a formation and in a visually brain-friendly method. Mind Mapping is one of the most powerful design thinking tools that leads to a more creative solution. As am working in a university in the Institutional Excellence Department, we always seek to improve our processes and performance to maintain excellence. Therefore, we were trying to find the best tools for improving our processes and analyzing all the possible outcomes. To start the process, me and my team had a brain-storming meeting to collect all our ideas from an extensive research and benchmarking studies that we have done earlier. We gathered large quantity of data and information, but with using the mind mapping tool, it helped us to look for the patterns and insights and helped us to generate the what-if analysis to test it in our university processes and how this improvement may affect the everyday work. We started in a big white board and drawing each idea and its consequences with different colors, and the branches becomes bigger and bigger while we dig deep in analyzing the situation. We tried to capture and represent the minds of the other departments which are our customers, so we as a team developed a common mind among us regarding the current reality of a design challenge. After having those many ideas, we tried to find a connection between each other with the main idea till the shape looked so big. What I have learned from doing this exercise with my team members for the mind mapping tool is the importance on using single keywords rather than long text which will help to focus on one single idea and simplify the topic. Moreover, using visual elements such as colors, shapes, and icons are vital to represent the ideas. Mind mapping tool helped me to have efficient meeting time and communicating ideas, increased my productivity through better thinking methods, and improved the communication and collaboration between the team members.
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19,534
Storytelling Challenge I work in insurance industry. Insurance is a complex product and I often found myself struggling to explain the benefits of it to a prospect. As the product has a lot of clauses and legal terms customer has to put in a lot of cognitive power to understand. And the other problem was that customer misunderstood the terms in the insurance. Selection Human beings are only animals which can process an abstract and believe in it. Stories has been a powerful medium to explain complex concepts like god, honesty etc. I chose to use stories to explain benefits of Insurance. Application I created small stories around the different benefits of Insurance. I use one of it when and where required. For example, the survival benefit in life insurance will have small story. The story would have a one or two characters and I use some relatable everyday terms to explain the survival benefits. I even include humour at certain places, I found that this helps in keeping the listener interested in the story Insights The stories were very effective in not only in communicating the benefits but also retention of the knowledge. My customers trust with the product and me increased several folds. Approach The next time I use the stories of real incidents. I feel it will increase the authenticity of the story and would result in better customer satisfaction.
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19,535
ASSIGNMENT REFLECTION: MIND MAPPING Challenge and Selection: The tool that I used is mind mapping. It is designed to help businesses improve brainstorming sessions, as well as collaboration and communication. Mind mapping is one of the best ways to capture your thoughts and bring them to life in visual form. Beyond just note-taking, though, mind maps can help you become more creative, remember more, and solve problems more effectively. A mind map can be used by businesses to brainstorm thoughts and ideas organically. By plotting ideas into a diagram it turns often complex, monotonous information into an organized, colourful and memorable format. Thus, this format helped me understand the organization I work for in a clear way and thus by making a chart, having an overall discussion and jotting down different criteria’s, it has helped me to draw attention to many different perspectives that need attention and needs work to be done. Application: I used a pen and paper because I could get my thoughts out more quickly and the act of drawing the branches out can aid recall. There are many digital tools to choose from which the following features have: the ability to add links and attachments, add notes, filter content. After choosing my tool to work I used the following seven steps: 1] I started in the centre of a blank page because it gives freedom to spread out in all directions and to express itself more freely and naturally. 2] I used an image to represent my central idea which was to focus on different working aspects of my organisation 3] I used colour throughout the presentation this added great vibrancy to the MAP. 4] I connected the main branch which is the main function of my organization to the central image and then connected them to different departments of my organization. Thus, this created a link between different departments 5] I used a one key word to describe what the department’s allocated job. Due to this, the Map I made was concise and readable. 6] Instead of using sentences to describe an action I used images throughout. This saved space and made my chart look even more interesting. 7] I highlighted the points which required some new changes and added post-it papers to jot down points. Insight and Approach: Mind mapping is a graphical tool which includes words, images, numbers, and colour, so it can be more memorable and enjoyable to create and review. The combination of words and pictures is better for remembering information than words alone. Mind maps link and group concepts together through natural associations thus helping to generate more ideas, find deeper meaning to the subject. A mind map can at once give you an overview of a large subject while also holding large amounts of information. Thus MIND MAPPING proved to be a very intuitive way to organize thoughts by generating ideas very quickly. Thus this technique encouraged and explore different creative pathways which proved to be a great problem technique for my organisation.
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19,538
Reflection - Storytelling Challenge & Selection I usually work with storytelling along with como other UX tools like Personas and Scenarios; since one of my clients is an online University, I must deal with people from different backgrounds: Peasants, seniors or people who dropped University a long time ago. Working with storytelling help me out to think more about their context, wondering question such as how they use my application, when, what for, etcétera. Since Storytelling is a tool that invite us to tell story through words or images, as a University we can use that tool not only to deliver a better education itself, but also to get a better picture of our students and their context. Application At the very beginning of this project, we couldn’t bring the product to the people in an efficient way; our potencial customers hesitated about us (a new brand) and most of the people we subscribed to the university drop the service in a short period of time. The firs stage was to design the educational model, so we benchmark thousands of the most popular education videos on the internet and we abstracted the narrative meta structure they apply to generate an entertaining and meaningful educational experience. By using this tool, we were also able to deliver a much better ad campaign with videos and graphic materials which tell a story; we were able to connect to the audience by recognizing their effort and all kind of challenge they have to deal in order to continue with the university education: Combine work with studies, being a full-time housewife, work as a farmer 18 hours a day; not having ultimate generation smartphones or having bad internet service, etcétera. We not only saw this new context as a chance to sell better the product, but also it made us renew our education model and the platform user experience. Insight & Approach The wow effect or the big idea came out after few months: We as the manager team, and the investors, saw not only an economic opportunity but also a social challenge: they were people who were not able to get university education because their social and economic context: They live far universities, they did not have access to technology and they had to work more than 8 hours a day. So, beside renew our pedagogic model and the user experience of our platform, and besides improving our ad campaign, we decided to offer not only full scholarships, but also give away ultimate generation smartphones and pay appropriate internet service.
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19,539
Challenge & selection: - Identified the challenge in process where employees are tracking their data in an old excel based formats. By using the technique of visualization understood that the challenges in the process & selected the best possible means to discuss in a forum & put forth the idea of various individuals from various segments which will help track the data in an efficient & in a dynamic way Application: - After identifying the challenge & looking after ways on how to implement is our next step. We’ll collaborate with various departments & we’ll try to discuss the problems. We’ll put our problems in the forum then the expertise from various departments will share their view on how they have managed to do those in past with their experience or they come up with the nearer solution which they implemented during their time. Insight & Approach: - Using collaboration & applying design thinking techniques it was possible to derive at the solution which was purely unknown before applying. Keeping in open forum helped everyone to learn & apply newly learned techniques if those were relevant to their process
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19,540
STORY TELLING CHALLENGE AND SELECTION: Story telling is wonderful tool to convey a message or moral ,strongly ,deeply to people .in this modern world ,things are getting advanced day by day but still there are people who are not aware of what is getting advanced or what is happening around them, especially the underprivileged students. I am good at some technology , especially at aurdino and programming. Since aurdino is an easy platform for students to get a knowledge about electronics and programming . So I use this story thinking tool to insist about the importance of the technology and the benefits which they get after learning it .So nowadays students prefer listening rather than reading by themselves and i like to explore a lot of things and also to convey the things which I have learned, to someone . So I decided to make understand the students about what I have learned and how valuable the education is going to be within a short span of time. So this story telling tool is the apt tool for making this challenge possible. It is the truth that this tool became an important component to leadership in tomorrow’s world. And hence the selected tool has been absolutely useful and important to convey this valid message to the students APPLICATION: The tool story telling will create a greater impact on people especially on students. So to the underprivileged students who don’t know how technology has got developed greater in the world. I tried my level best make a huge impact by using this wonderful tool to students. First of all I made a flowchart on what I am going to explain .So this made a curiosity among the students to ask questions about the terms which I made as an outlook .So at first I told my life story , where I came across a lot of difficulties in studying. I made the point that ,I was also the student who was bad at writing exams but can capture ideas like a camphor. So this point was made because nowadays students are very good at innovating new ideas but they are incapable to re-produce it on papers and are making themselves inferior . This makes sure that story telling also connects people emotionally. So apart from this, I gave a tale of many passed out students and research scholars who were dedicated towards the aurdino technology, where many were received offers from various companies and sponsors to go for higher education. Since getting the attention of people is essential for making the story impactful, one should represent the story impressive and attractive to the students. Also explained that what wows. By saying that what wows after learning the subject will make the students curious that how they can make a start to the subject or get into the subject. People are good at many things but they are unknown of what they are good at . Later on this story made a positive change on their faces, which gave hope to everyone . And finally feedbacks are welcomed from the students. Since it is important to get feedbacks for the improvement of the tool. INSIGHTS & APPROACH: From this story which I have told to the students, made a clear cut thought to myself, that story connects people in various ways like mentally and physically. This tool also makes the students to think logically that how to make best decisions ,since story telling offers a large scope of information to the listeners. And what I understood is information must not be conveyed too formally, it must also contain some humor and that too should not overrule the important data which we are supposed to say and the tool which can offer all these, is story telling. This story telling tool became an eye opener for many people. and this made the students to decide on what they are supposed to do for a quality future and what they can do better on it. This tool also made them to learn about themselves and at what they are good at!. So it makes a deep point that one can convey even a lot of information via story telling but it should be informative with some hints and examples ,and should not be more formal .sometimes a good story can make a huge impact. So I like to make even more impressive, the same tool with little more examples and some good humor to keep them attentive towards the story. This story telling tool in design thinking has also made a good and progressive impact on me. Which will make me to work towards to the betterment of design thinking tomorrow’s world.
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19,542
Challenge: I was working on a project to design a table-top extension to enable users to have a space for putting away things they didn’t actively want to use off their desk. I created a prototype that would attach onto most desks with a clamp and would give a long adjustable arm for the user with a large flat surface for placing objects like books, laptops and tablets. The design of the prototype was informed by research and surveys – so expectations were that the design should indeed improve user experience. Selection: However, this had to be tested out and while I had shown potential users drawings and use- case scenarios for the product, a true test of the products worth would be when the user would be able to interact with the product and intuitively understand how to use it and figure out its benefits. Because I had a working prototype, the approach I used to test the design was obviously, the learning launch. The prototype was a result of a couple of months of research and would reveal any assumptions or mistakes in my previous work, giving me a chance to fix the final designs as the deadline for a commercially viable design came closer. Application: I reached out to random volunteers from our target market and requested them to test out my prototype. I tried my best to keep the set of volunteers as broad as possible, with different interests in changing their approach to working on their desks, and in trying out a new product. I had a document of set questions that I would ask depending on their interests and answers to other questions during the interaction. These questions were based off of our design’s end goals and so tested whether those goals were met or not. For example, because I wanted the product to be attractive and intuitive once a user sees it on a store shelf, I allowed the test users to interact with the product and guess on their own what the purpose of the design was. Insight: The application, was fairly effective and revealed many insights to which I was not initially completely aware. I realized that the design’s strength was not in how much mass it could lift (because this had been a factor that required quite a bit of work to achieve success in), but about how intuitively the user could use the product. In fact, intuitiveness was one of the major factors that inspired the design. The results of the tests were pretty positive and indicated that the initial research that the current prototype had been backed by proved to be rather effective. Approach: However, I still feel that having more test users for the learning launch would have enabled me to get clearer insights on how the target market will react to the product. In the current stage, most of my test users belonged to the same ethnic group and had a similar socio-economic background – maybe I could have also tested the design with users that lied in the lowest and highest percentiles of our user-interest expectations. Since this was an academic project, without a strong intention on actually mass producing the product, it served to be a very insightful experience not only teaching me a lot of other soft skills that I may have not learnt had I just trusted that my initial research would work.
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19,545
Reflection – Learning Launch Challenge Waste disposal in college campus has been one of major problem I had to deal with.One must think of this as very trivial challenge for design thinking. A simple solution to this challenge is to install waste-bins all over university campus. Although one might be tempted to end discussion with simple solution, this problem, I believe needs more thought. I am from Kerala,India.Here people tend to dispose waste on public grounds, litter empty juice cans,toffee wrappers, plastic bags on road.This is a sociocultural problem which could not be solved by installing waste disposal bins.Students are not interested in finding one and disposing instead of littering. Littering also leads to pollution,outbreak of seasonal diseases etc. We needed to find much better solution for this issue. Selection I choose learning launch as a design tool for this challenge.Learning launch is a small experiment that tests an idea in real environment or a real market place.It follows the principle of fail cheap and fast instead of building large scale plans and failing incurring huge losses.I think learning launch is an amazing design for this challenge as it helps us in finding flaws in our plan and perfect it.We could track how students respond to a solution and this gives us a chance to improvise. Application First our group of student committee brainstormed for exact problem we face. Years of conditioning to throw waste around public places was one of them.So interest should be generated among student population in proper waste disposal.We created survey forms,passed it around faculty and students to inquire about the reluctance in using normal waste bins, what would spark interest in using them,how they feel while using one and while not using a waste bin, etc. A lot of responses were received and analyzed. We decided to create an IoT based waste bin and test one in most crowded place in campus.It had automatic opening system. A mobile app was made specifically for this and people were awarded points based on amount of waste they disposed. Students could track their points with that mobile app.Every week a winner was selected and awarded special titles. Response from student community was mind-blowing.At first only very few students started using it.Then number of students grew rapidly.Winner series became a hit and competitions became high.Since that one bin became success we decided to implement the same in different parts of campus.As a result of these efforts campus became waste free and much more beautiful than before. Insights Even with this idea we never expected this outcome.Interest shown by students were really good.More than the interest in the product what shocked us was sheer support by faculty,students in realizing this project.A positive change in very few people’s outlook could be projected outwards and gradually it can change the entire society.These waste bins were installed only inside campus, but people started using waste bins even when they are out somewhere else.More students came with ideas to improvise these.We thus succeeded in creating a new positive outlook among student community which supported proper waste disposal methods and recycling. Approach Learning launch was a very good technique to use for this particular challenge. But all the data collected from students and faculty were analyzed collectively by our student committee and every member focused on what they found to be a very good idea. This resulted in loss of many other ideas and factors which were ignored by majority members.Also in this method opinion of one member can influence opinion of other.So I would combine it with mind mapping technique.In mind mapping we could arrange all the data extracted into various groups and then displayed. Every member would not down what they find interesting and at the end these suggestions can be pasted on a board and can be easily analyzed.In this way we can ensure that every member is equally given a chance to present their opinions without influence of anyone else. This can result in much better idea generation and brain storming sessions.
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19,547
Reflection - Learning Launch Challenge I work in the Project Management department in my organization and the challenge my organization is currently posed with is not having a Business Continuity Strategy in place in the case where an unpredicted or unplanned event takes place and disrupts the business thereby, workers cannot go about their daily activities. My organization is set to implement a Business Continuity Management System to cater for uncertainties if a disruption occurs. The project scope is implementing a business continuity strategy for all business units in the organization while prioritizing the IT department. The project must be implemented within two months with key stakeholders from Project Management, Credit Risk and IT comprises of the core project team. We have been mandated by management to conduct Business Continuity Management System training for key stakeholders, alongside Business Impact Analysis Workshops, Risk Assessment for identified critical processes before arriving at strategies to be implemented, all within a two-month period. Selection The project team has gone through several workshops using various design thinking activities and tools, and we agreed to make use of the learning launch tool. This was selected so we can quickly test the strategies the team came up with and see if it yields the expected result before its finally implemented Application For the first learning launch, we moved all staff to another location to test if they can work effectively and yield the same result as with their current location in the event a disruption occurs in the current location. We discovered majority of the staff were restless as they were not used to this location. We proceeded to make an exact replicate of their work location for them so as not to fill out of place. We then carried out another exercise and found out that employees were less distracted this time around and were more comfortable For our second learning launch, we asked all employees to work remotely to check if they could work effectively with little or no supervision. We discovered some employees could not access some of the organization’s critical applications outside the office building. We then proceeded to make these applications accessible via VPN in the case where the office building or alternate location is not accessible during a disruption. Insight By applying the learning launch tool through carrying out these exercises we discovered some loopholes in the strategies to be created and made necessary fixes to make it effective in the case where a disruption occurs. The initial results were different from what we anticipated, however, as the fixes were made the results yielded were positive. These strategies will be implemented as we have seen that they are efficient. This made the team realize that it is important to carry out tests and not just base your ideas on assumptions that they will yield expected results Approach Having gone through several design thinking activities, I will be making use of the learning lunch tool in situations where necessary and make it an iterative process until the expected result is derived. This is because with this tool you know what to expect.
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19,548
Example Reflection – Storytelling Challenge I am a Technical Salesman. I usually have a lot of meetings with customers for introducing our technical solutions and services to IT persons and Business users on the customer side. Even though we are selling very popurlar brand names like Microsoft, Google or Amazon... but customers always have big concerts in the making decision process. Most IT people are interested in learning new technologies, and have much understanding after some training sessions, but they still don’t agree to move to the next steps of the project. It is more difficult on the Business users side, they don’t have much technical understanding, so always refuse to make final decisions for investment. It takes a lot of time in our selling process and has a low winning ratio. Selection We spend time and resources to know why. Ninety percent of the selected case, customers had understood how we solve their paint-points, see the benefits and better ROI. But after some analysis and testing, we found in those cases, customers did not make sure that the solutions we offered were the best solution for them. Then we apply a Storytelling method to help improve those cases. The showing of successful case study helps customers be more confident in making investment for our project. Application In each customer, we discuss to have a plan how apply Storytelling to. We try to understand the situation of this customer as much as we can. And then we select the most related success story to deliver this purpose, and plan how to tell this story to customer. First, we list down clearly purpose to easily follow. It may be the pain-point was solved, how our solution improved the business, how the solution help to saving the cost, or how customer leveraged advanced technology to have and advantage competitive…Second, we plan to adress this purpose to each person in customer, it may be the IT team, Business users or C level. After planning, we deliver it. The skill of the storyteller determines a large part of the success to drive the effectively of the meeting. This person have to create the connection between the story and current customer, using the customer language to help audience have deeply understand the story as their view. Storyteller should ask more questions to get feedback from audience and let them be a part of this story. Sometime storyteller just ask a open question that build suspense, build intrigue, get more interesting for this meeting, and let audience answer it to get more interactive. Slide presentation, note board and meeting minutes after discussion is another tool to make the Storytelling meeting more effective, including next actions to follow after it. But the most importance thing is following the directions and purpose of the meeting, the storyteller have to focus and finish it. Insight and Approach Storytelling helped us shorten our sales cycle faster from this time, it helped increase two time on closing deal. Via some big powerfull questions, we make reflection of leader from customer side, it help leaders figure out some challenge inside their orgnization, even some challenge they maybe face in future. Storytelling merthod help ourseflves and customer undertanding more things happen in digital tranformation journey. Not only good for technical selling like our company, this tool aslo can be good for appling to another industries selling, or may be a nother business activities not only selling.
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19,550
Challenge & selection: Effective visual thinking begins with having tools that allow an uninhibited exchange between mind and matter. Ideally, one negotiates between sketching and making to formulate, verify and modify representations of thought. This activity helps in making a cognitive connection to both purposeful and discovered information. If student abilities are limited in either area – can only draw or only make - then the kinds of information that will be understood and the possibilities that can be generated are diminished. Because making requires more preparation, varied materials and tools, and is not as nimble or economic as drawing, it is often most effective in the supporting role. Consequently, drawing has emerged as the dominant tool in visualization, particularly in the early phases. Application: Drawing is an innate ability that is typically suppressed in early childhood. The consequence is that adult students tend to be fearful of drawing because of an often misplaced notion of goals. Typically when one thinks of drawing it is thought of from either the artistic or technical approach. The images of beautifully illustrated works of art or highly specified documentations often come to mind. However the goals of many who desire to communicate visually fall between these extremes. Insight: Design drawing offers an approach that is better supportive of their goals. By placing drawing in the context of a tool for thinking and effective communication, the clarity of the idea becomes paramount enabling one to express information without overly critical assessment of artistic or technical merit. This allows inexperienced drawers to gain confidence and ability in visual thought and expression.
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19,551
Mind Mapping Tool – Solving Extra Coaching Classes Problem | 1 P a g e Design Thinking and Innovation Tool Assignment – Mind Mapping Challenge and Selection My son is a 9th grader and is studying in one of the best schools in our locality. Most of the students in his grade, including him go for extra coaching classes in spite of which they do not score high, struggle to complete their school work, do not get enough time to perform sport activity and many of them are getting excessively overweight as per their age and height. We have a What’s App group for parent’s of 9th graders and within the group many of us believe that if our child goes to the best school, then there shouldn’t be a need for extra coaching classes and it is because of the time spent in the coaching classes that there is dearth of time and the child struggles to perform extra-curricular activities. I decided to collect a group of 8 mothers, one of them who was also a Parent-Teacher co-ordinator to form a team in order to understand the reason for the above challenge mentioned and come up with proposed solutions. The tool that we chose to use was “Mind Mapping tool”, since we had understood that in our quest to resolve the challenge there would be varied people right from school Principal, teachers, parents, students that we would be interacting with. The data gathered due to the interaction would be large and there would be patterns and insights that would have to be established from this large data. Application With the help of the mother who was a Parent-Teacher coordinator, we got a buy-in from the school principal for the above challenge mentioned. Using the school database we selected the participants for the Mind Mapping exercise and they were invited for a 3 hour workshop at the school. The participants selected were as follows 1) Parents of children wherein both parents are working – 3 sets 2) Parents of children wherein only 1 parent is working – 3 sets 3) School Principal - 1 number 4) Class Co-ordinator – Teacher for grade 9 – 1 number 5) Teacher of Maths, Science, because most of the students go for extra coaching classes for these subjects – 4 numbers 6) Students who score 80% and above – 2 numbers 7) Students who score 70% - 79% - 2 numbers 8) Students who score 60% - 69% - 2 numbers 9) Students who score less than 60% - 2 numbers The following procedure was followed. 1) 3 flip boards were arranged, one each for the Parent group, Principal and Teacher group and Student group and provided post-its and green dot stickers to each of the participants. 2) Each group was given clear instruction not to converse within and across groups 3) The challenge was announced that each participant needs to provide their thoughts on the pain area that “Why do students need to go for extra coaching classes”. The thoughts were to be Mind Mapping Tool – Solving Extra Coaching Classes Problem | 2 P a g e written on the post-it and stuck on the assigned flip board. The time given for this activity was 20 mins. 4) Each group was then allowed to review the post-its of their group as well as across groups. If the participant aligns to the thought of some other participant he/she can put a green dot on the requisite post it. The time given for this activity was 20 mins. 5) The post-its that gained the maximum number of green dots was chosen as the design criteria for the next stage. Some of the design criteria that were identified were as follows a. Unable to apply the concepts while solving numerical in Maths and Physics. b. Reinforcement of concepts missing. c. Teachers rush with syllabus. d. Teachers pay attention to the ones who are bright students and the average and/or shy students are left behind. e. Some of school teachers conduct coaching classes after school hours, where the concepts are clarified better. Insight I have found Mind Mapping tool be an excellent tool to bring out unarticulated facts. It lets the participants express their thoughts without being intimidated, influenced by the stature, age, sex etc. of the other participants i.e. everyone gets an equal opportunity. For e.g. It was the student group and the parent group who had voiced that the “Teachers rush with syllabus” which otherwise the students would have feared to mention in front of their teachers. Approach For any future design thinking requirement I would continue to use the Mind Mapping tool to answer the “What is ?” part of the design thinking process, because of its ease of use and unbiased output it provides, in case the right set of participants are chosen. Another tool that I would experiment on is the “Personas” tool. This tool I would use to gather data from the student group and organize the data to identify students of particular set of characteristics. In order to identify the personas, I would ask questions like 1) Why do you think you need to study Maths and Science? 2) Would you enjoy solving Maths and Science in the form of puzzle or straight numerical questions? 3) Would you want to have more practical/laboratory time or the current time slot provided is sufficient? Once the personas are identified then would move to identifying solutions for each of the personas.
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19,554
Challenge : An Auto Manufacturing plant has several production unit and assembly lines, namely- Engine Foundry, Engine Assembly, Transmission Assembly, Vehicle Assembly etc. All these production processes are very energy intensive process. Among these, Engine Foundry was the most Energy Intensive due to the working for 2 Electric Furnaces. Since the plant was not equipped with cutting edge Data Acquisition Systems, there was no visibility whether the processes were executed at optimum efficiency. There were old PLC and SCADA systems but the data was stored in disparate stand alone computers. As a result, collection of data for reporting and optimisation process was a painstaking task for the Foundry Managers and Foundry Head. Any form of optimisation leading to cost saving required installation of a centralised data aggregation platform with proper analytics tools and proper visualisation to ease the decision making process. Problems & their Impact: 1. Lack of visibility of the foundry process. 2. No Centralised database for real-time analysis, visualisation reporting and decision making. 3. Increased cost due to less efficient processes. 4. Low productivity of the unit leading to less output of the plant Foundry process included, • Loading the scrap metals cubes from the trucks into the bins • Creating a mix of scrap metals along with aluminium and other metals • adding them to the furnace for the melting cycle to begin • once molten, the metal is then transported to the foundry machine where the hot metal is poured into sand moulds to form engine blocks • these blocks are then cured, hardened and polished. Insights : Energy wastage happens during the starting-melting-holding and idle times of the furnace. This wastage leads to increased cost and reduced energy efficiency as well as productivity of the plant. • Smart Energy meters were connected at the source transformers and power lines which supplied the furnaces, machines and other peripheral loads of the foundry unit. • These meters are then connected to a network of controllers and data aggregators which sent the data(electrical parameters) to a common database. • This enabled the analytics team to fetch real-time data with 1 second interval. • Data collected included, current, voltages, power, energy, power factor, frequency and 21 others. • There was a total of 32 such data points generating 672 data points/second • The data when populated in the data base allowed the team to plot the entire process on a real-time basis and compare the same to the theoretical process suggested. • Parameters like power/energy/current/voltages etc showed when the furnaces and machine are idle, and what efficiency are they working at. This was then correlated with process cycle- "Cold start of furnace, melting cycle, holding cycle and refill cycle" with time on the x-axis • This exposed shortcomings of the processes like - human interventions, overstretched breaks, careless operations of the furnaces(like heating of empty furnaces, filling up cold furnaces etc.) • The shortcomings identified in the analysis were validated by the ground operations team during the "gemba". • Root cause analysis of the "human intervention" problem was done using 5-Why methodology and it was found that, "The scrap material cube sourced from the supplier were bigger than the instructed dimension.This took more time to melt in the furnace. The operator had to chip the cubes and break them into smaller pieces which took more time." All this while the Furnace was kept in cold start mode which consumed energy. Application: • The scrap metal supplier was fined for violating the SLA and was asked to comply with the norms. • The operators and ground workers were made aware of the new process and the monitoring system which increased their work efficiency. • The extended breaks were cut down. • These combined steps led to an overall reduction in energy consumption by 15% and overall cost reduction by 17% which translated to roughly 7 lac INR per month. • The reporting in now done on a single click instead of manual records which saved 720 man-hours/month. • The visibility of the entire data has increased the speed of decision making process due to attractive n yet informative graphs and charts. • The entire project broke even with 3 months. Approach: • The new stricter SLA was drafted for the scrap metal supplier and the consignment was now received with proper quality assurance documentation from the supplier side. • The processes are regularly audited. • The supervisors are trained to use the monitoring dashboard to identify and report anomalies and generate production reports, cost reports, billing and consumption of energy all through the portal. • The senior management like the foundry head and plant head are given access and training to the executive level view of the portal which help them in fast decision making • The ground team is backed by a tech team with IT which provides 24x7 support for issues on the portal and a vendor partner who is available on call of the maintenance of the meters and the controllers.
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19,555
Reflection – Storytelling Challenge & Selection The tool I used was the tool of Storytelling, to achieve a shared understanding of problems and help them visualize situation or ideas from my perspective in a more simplified manner, as I wanted nothing too complicated for an age group ranging 8 – 16 year olds. The children though of diverse backgrounds and characters do share a love and understanding of stories or storytelling. I use this approach often with our children and teenagers because they need something that engages them, and holds their attention especially for children with ADHD. For younger children I used a fairy tale/fable type of storytelling as well as more imaginative methods as they have very active and fantastical ways of imagining things and ideas, and for older children I used a more mature style with help from novels, as well as encouraging them to tell their own stories. This helps especially with subjects that would be otherwise boring for the age group. It also helped me connect more, and made for a more open mode of conversing with them. Leading them to be more vocal about their problems and open to suggestions from me. Application I start the process by stating the topics and asking what they know about it, I encourage them to participate and not worry about giving a wrong answer. This establishes a level of trust and openness. I will draw from any existing material available, the internet, articles I’ve read and experiences of both myself and the students. This also acts to reduce the pressure on them that a more formal setting would induce. I borrow ideas and example from various sources and encourage the student to state and elaborate on their own perspective, there are breaks between though in other to help them relax and regroup. I sometimes for them into group to work together, discuss and learn from one another’s experiences and ideas. I encouraged activities that helped them learn together, especially for the younger group as they are more playful. To help me determine how well I am getting across to them I set some guidelines for myself: 1) What is the problem? 2) What do I and in extension my students already know about it? 3) What am I hoping we learn? 4) Are my students able to learn by themselves as well as from each other and develop their own ideas from the study? I also encourage them to be creative with their ideas. And then I take feedback and insights from how they work to improve my methods. Insight & Approach From the exercises and group works that while I used storytelling to pass a message across, it was to open to interpretation by the recipient. Along with trying to shape their thinking on a subject, they should still be allowed to form their own ideas, and I should only guide not impose. Storytelling does work for a large range of matters and concepts. While storytelling is good, it is better if the recipient finds the situations and ideas relatable.
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19,557
REFLECTION - VISUALIZATION Title: Visualisation in Client Servicing & Product Development Challenge I work as a designer and engineer at a technology startup that develops IoT and software parking solutions. Until a few months ago, we developed SaaS-based parking solutions for real estate properties. The recent pandemic has shut down the workspaces and has forced us to pivot into a service-based business. I work as a designer and developer at this company which recently downsized into just engineers and designers due to the pandemic layoffs. This pivot from product-based to service-based business has left us figuring out on how to change our internal workflow, understand client servicing and hence found this transformation quite challenging. I have embarked on the task of tackling these challenges for me and my team using design thinking to achieve a smoother transition of our company. Selection Our team is now downsized to engineers and the shift to services-based business required a tool which helped us understand and visualize the customers’ needs. The recent work from home culture made our internal workflow challenging. Hence, visualization is an apt tool for these challenges and help our team communication and understand each other. Application During our first iteration of product design and development, a lot of miscommunication and unclear communication was encountered since this was our first time dealing with a client and we were unable to comprehend the client’s requirements. Unlike our previous approach of product-based business where we were the only ones accountable and the ones to take action, we now had to consider the clients’ expectation in a visual manner that was previously overlooked. I created a system requirement flow which was followed by the team members listing down the clients’ needs and requirements and the purpose of the product. These documents were then used internally to visualise the flow of the product. We devised personas and scenarios of a customer’s flow of using our product so we could understand the problems and drawbacks from different perspectives. After documenting the requirements, personas and scenarios we had daily internal meetings where we shared the documents in the pictorial representation, flowcharts, and use case diagrams to visualize the complete process of product development and flow of a user. Insights By applying visualization, we realised that we went through fewer iterations of finalising the design specifications and requirements. We achieved faster results in each step of product development. We took fewer meetings to grasp the clients’ expectations clearly and presenting our results to the clients visually was found quite appealing to the client. Internally, as a team, we had a better understanding of the process since we documented our research and results in a visual manner. We avoided a lot of misunderstanding and miscommunication within our team. Visualisation helped our entire team get a clearer picture of the process of product development. Approach Having gone through the implementation of visualisation in our service-based requirement, we would use this approach and tool in other aspects of our business since it reduces and optimized the effort gone into designing and developing a product. We would use this technique in the development of our inhouse products in the future. Visualisation has successfully created a better working flow within our company internally as well as with our clients that we would like to improve over time.
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19,559
1. Challenge: Describe your challenge, including all relevant information: I'm a teacher in Iran and teach UI/UX course and design thinking as you know is important side of designing user experience. Reading books and articles in Internet is very important side of learning but many student is lazy about reading and attention about before experience and research that exist. They think that this work is only Theory and academic and don’t work in real world. May challenge is make student interesting in reading 2.Selection: In your own words, briefly describe the tool you selected (e.g., what it is and why you selected it for your challenge -- including any appropriate video lecture references): I decided to use the mind mapping technique with a set of tree structure to analyze the idea of investing in such structures. I have already used this tool to define what would be the locks and opportunities towards implementing an innovative solution. 3.Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively).: I present the tool (mind mapping) to the students Then, I continued with an example. With an Infographic I told that why best way of learning is teaching to other and then explain we need more reading books so now we must find a way between reading and teaching. they must be thinking about it and compare ways 4.Insight: Describe the insight you gained from applying the tool you selected to your challenge (e.g., how an insight affected your thinking about the challenge and about design thinking more broadly).: We find it , we have exercise but this practice is teamwork. I list all book subject that we need to reading during this course and student must search in internet and find best books with 10 review…after 30 minute they must select 10 book that all of student is more like to read…each person 1 book…he or she must read book and teaching other student in group that created in one social network such as the WhatsApp Approach: Describe what you might do differently next time -- applying the same tool you selected or a different one -- and : What I have also learned from the experience to share the mind map graphic to a wider population is that they may not provide substantial changes to the current mind map. However, in this specific case, sharing the graphic with the users and getting their feedbacks increase the transparency and users’ acceptance of the project. Since the insights and tree hierarchy is effective in the decision making process and visualizing all information about a project, I would use the same process next time I would use the mind mapping tool; I would start with a first session where I present the tool to the group and present a clear example (that can be close to the discussed thematic. Then, I will continue with another session where the group create its own mind map and review it.
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19,561
Example Reflection – Storytelling Challenge & Selection As a management consultant, I have been using storytelling quite often than I ever expected to. And I also find it to be one of the most effective ways of communicating. I am able to catch the attention of a senior board member and a line manager at the same time while narrating the same story, which makes my job little easier. I work with airlines around the world to help them turn profitable and provide a good service to their customers. Recently, I started to realize that there were a lot of leakages in collections and service issues at airports. Many passengers purchase additional services at the airport. These services could be excess baggage, lounge access, upgrades, paid seats, etc. When we were working with the senior management we realized that the revenue from these services were much longer than what we had expected. Also, the transactions some time causes delays and affects the experience of other customers. Application We realized that we need to understand the problem and find an optimal solution for the same. As there were many stakeholders involved everyone felt that they were doing their job well and shouldn’t in anyway be blamed for poor service. Thus, I decided to spend time with all the key stakeholders and understand their story so that we could all appreciate and understand the real problem and find an optimal solution. I met all key stakeholders the following few weeks. From product designers, pricing experts to operations on ground staff and mapped the customer journey to understand the touchpoints and where exactly does the problem lie. It was important to understand their story and communicate it to the other parties in such a way that they understand and are willing to help. Insight & Approach I visited a couple of airports and spent days with the check-in staff to understand their story. I realized that there were some real problems and there was no simple solution for the same. Most passengers bought the service last minute as they were not aware that they could purchase them earlier online. Since the product portfolio was wide the agents were not aware how much to charge for the services. The on-ground staff did not have a ready reckoner to refer to make the process quick. Thus, long queues would force the airline staff to not charge for these services or sometimes delay the flights to collect everything. When I told this to the senior management back at the headquarters, I think that is when they could really appreciate the problem which lied in the myriad decisions that were made. The policies were reassessed and the ground staff is undergoing training. This is how storytelling helped in happier employees, higher customer satisfaction and more revenue. The course has provided me with a systematic framework to approach these problems going forward. The video in Week 2 by Dario Fagan, Global Leadership Development Director, Mars, Inc. was every insightful and provide important tips for me to use this tool more effectively. I have an engineering and finance background still I have come to appreciate how effective this storytelling tool is.
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19,563
Mind Mapping Challenge My team is interested in investing in a new food delivery system in Peru. Nowadays, our country has some issues finding an effective way to transport food and other essential products from markets and neighborhood stores to homes, due to the current Covid-19 mandatory quarantine. For this reason, we want to create a new alternative delivery system, that would be effective, faster, safer, and would reduce the risk of infection than the existing systems in the Peruvian market (for example Uber Eats). Selection Our team has used the Mind Mapping tool to hear some experiences from customers and market providers (stakeholders), and looking for patterns and insights that will help us identify delivery food alternatives. Application We started doing some interviews with stakeholders, customers that either use or not a delivery system, market providers, and with people working on deliveries. Because of the quarantine, all the interviews were done through the Zoom platform. In every interview, we have the opportunity to learn more about the current delivery system, how it works, and what’s more important for costumers. For example, most customers prefer to pay by credit card to avoid direct contact with the delivery person. Also, some of them would pay extra for a drone service, where the product is left in their front door, avoiding contact with other people. Food providers indicated that they had to reinvent their business. In some cases, they closed their restaurants and started to deliver fruits and vegetables in their neighborhoods. After we completed the interviews, my team and I used Google Slide to put some ideas in virtual sticky notes, clustering the ideas that were similar and identify the insights of our stakeholders. For us, and because of the current quarantine, the Mind Mapping tool is an effective tool and a very good option to reach out to the stakeholders. Insight By applying the Mind Mapping tool, I learned about how the food delivery system works as a business. Also, I was able to be in touch with the real costumers of these services and see how their priorities have changed due to Covid-19. Now, they prefer clean and sanitized products rather than a fast delivery, and after-sale service. In the case of the providers, most of them have closed their business and changed the line of it or renewed. Some of them, are indebted to banks, and to survive, they use their cars or bicycles to transport food for a very low price, creating a new form of delivery in our country. With this tool, I discovered other ways to deliver essentials products, I also got the opportunity to meet people who despite losing their jobs or have closed their business, have kept high sanitary standards. We can create opportunities as social labor while at the same time protecting people from Covid-19. Approach For me, this tool is amazing and I will use it in other projects. The Gallery portion of this tool is very useful for research, because of the given the circumstances, it was impossible to gather with people in person. Instead, the video call was a good alternative for our research.
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19,565
Challenge and Selection: With a deep expertise and keenness for working with individuals with schizophrenia, Danielle Schlosser wanted to vary the way we expect about schizophrenia treatment. While working toward this goal at the University of California San Francisco , she became interested by the planning thinking approach and the way IDEO could also be ready to help. Application: Shortly after meeting Silvia and her team at IDEO, Danielle was surprised by the kinds questions they asked and therefore the sort of their approach. “The design thinkers asked me numerous questions that made me think differently a few problems I’d been brooding about for a very while. I loved being asked questions about ideas in a way that I’d thought I was an expert already.” Insight and Approach: An early insight came for Danielle when Silvia conducted her first interview of a schizophrenia patient. “She didn’t use clinical terms during the interview and she or he connected so well with the patient, putting him comfortable and getting him to open up and express himself.” Danielle realized that Silvia was anticipating lecture an individual while she herself was anticipating lecture a patient. “I realized that the providers within the clinical system itself are a part of the matter because I used to be not seeing my patient as an individual first. This was tough for me to admit to myself.” As a results of the work between UCSF and IDEO, Danielle and Silvia’s team created Prime an app that helps individuals with schizophrenia achieve goals and have interaction with others for support. The aim is to enhance quality of life and alleviate hard-to-treat symptoms within this population, then far the first trial results are promising. “I realized that the persons in the medical system itself are part of the problem because they were not seeing my patient as a person first.” Start by defining the problem you’re trying to solve early. Before moving toward solutions, spend time gaining a deeper understanding of the requirements of the people you’re serving. Find the pockets of creative work happening call at the sector , go out, and obtain inspired; get in context with people. Once you have an understanding of the people you’re serving, start ideating. Brainstorm, what could be some solutions; what could be some ways of approaching this? With an extended list of things to undertake, you’ll feel easier experimenting and failing, knowing that you simply have more ideas. The idea isn’t to succeed immediately but to learn as much as possible.
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19,567
Reflection: Visualization tool Challenge: I am working as Manager/ Project lead at one of Indian government organization which is responsible for the Vehicle testing and validation for India. As part of being testing and validation organization there are set of standards like European , Automotive India Standard (AIS) etc by which vehicle passing and fail depends. I am working in team which develops the test rig in-house by interpreting the standard e.g., ECE R 15 standard is about front bumper impact testing of four wheeler vehicles. My team consists of four core member expert from various engineering steam as electronic, mechanical, Instrumentation & Control. And other nine personnel as actual activity transaction, so total team of thirteen people. Selection: Visualization tool help me and my team, in making pictorial images after reading/interpreting the standard. This tool gives us glimpse of communication, cultivating thinking, and thinking in non-verbal way (Reference: Video of visualization by Angela Meyer). In my words visualization helps me in whether me or my team members on same page of thought / imagination or not. If there is/are differences then need to know what those are and how we can achieve / tackle so all team members on one page. Application: We use white board for the representing project work. After interpreting standard, first we simply draw the sketch of test rig , how it would be look alike. At this stage much more brain storming session needed. As by having different person from different back ground it add more diversified solution. Secondly we go for the engineering concept/formulation e.g. for bumper impact test rig, pendulum impactor (weight around 3 ton) must be released fall from angle of 30 deg, then what would be power required for motor to drag pendulum impactor. At this stage much more needed core knowledge of engineering field. At third stage we chop the activity in several phases like studying already market available test rig, convert concept into engineering drawing (like AutoCAD), physical transaction activity (procurement of material), assembly of all parts. in last stage we give each activity target date of completion according to lead time required for completion. Typically our white board goes into following phases as our project visualization moves forward, as shown below, Insight: In project visualization we need the aspect. As per my experience and indirectly increases the success and suggestion from senior, core member (expert from mechanical, electrical, electronic), vendor, engineering drawing expert, (Reference: Video of What is design thinking? H Institute of Technology). Most important if we want to increase the success rate then we should have much more and suggestion without hesitate. Approach: for at this instant we were using were made at time of actual transaction Hence forth I will apply four question concept itself at WHAT IS: study of present available test rig/ concept. WHAT IF: brainstorming session so can adopt / select as per the organization. WHAT WOW: which factor makes user to use our product as compare to market available. Customized approach may be in touch feel, visual WHAT MAKES: visualization test rig so we can market and sale the product to other Pictorial formation of test rig •Brainstroming session •add of everyones comment, suggestion and experitse •chceking / studying arleady market available test rig and modify it as per our/organisation requirement. Engineering calcutlation •use of engineering concept for tricky and important parameter calcultaion like, weight calculation, size, electric power Chopping of activities •convert the whole project into small small activities as per the common string like, drawing, mechanical, electrical, electronic, control etc Process Target •at this last stage assign the targets to each activity as per the completion requirement and follow the process visualization we need have to more and more comment and suggestion from all experience having more and more suggestion our project enrich its matu success rate. For bumper impact test rig I have considered comment and suggestion from senior, core member (expert from mechanical, electrical, electronic), expert, field expert from other department, user experience What is design thinking? Hear from expert by Jah Page, Illinios we want to increase the success rate then we should have much more for at this instant we were using visualization only while kick start of project and changes ansaction of work. will apply four question concept itself at visualization stage as follows, WHAT IS: study of present available test rig/ concept. session so can adopt / select as per the requirement of standard and WHAT WOW: which factor makes user to use our product as compare to market available. may be in touch feel, visual appearances etc. test rig so we can market and sale the product to other Brainstroming session add of everyones comment, suggestion and experitse chceking / studying arleady market available test rig and modify it as per our/organisation use of engineering concept for tricky and important parameter calcultaion like, weight calculation, size, electric power convert the whole project into small small activities as per the common string like, drawing, mechanical, electrical, electronic, control etc at this last stage assign the targets to each activity as per the completion requirement and follow the comment and suggestion from all having more and more suggestion our project enrich its maturity, have considered comment and suggestion from senior, core member (expert from mechanical, electrical, electronic), market experience, etc. from expert by Jah Page, Illinios we want to increase the success rate then we should have much more comment only while kick start of project and changes requirement of standard and WHAT WOW: which factor makes user to use our product as compare to market available. test rig so we can market and sale the product to other organizations. chceking / studying arleady market available test rig and modify it as per our/organisation use of engineering concept for tricky and important parameter calcultaion like, weight calculation, convert the whole project into small small activities as per the common string like, drawing, at this last stage assign the targets to each activity as per the completion requirement and follow the
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19,569
Mind Mapping Challenge With my fellow students (Biotechnology Engineering) we are close to graduating, so our degree project is to develop a prototype of a temporary immersion system (SIT), with a patent projection. A SIT is a semi-automated or fully automated system that allows the in vitro propagation of plant species in controlled environments and under temporary immersion (Afreen, 2008). There is a wide variety of SITs on the market, which are patented and commercialized, so we need new ideas so that the SIT works with a different mechanism, has a different structure, that is, it has novel characteristics that are different from the existing ones. So, our challenge is based on how we can analyze the information from the SITs, to discard existing ideas and visualize what remains to be invented, that is, what competitive advantages are we going to require for the construction of the prototype. Selection We chose the mind map, because it is a tool that facilitates the search for patterns and themes, in addition, as mentioned by Liedtka and Ogilvie (2011) in their book, it helps to generate knowledge that is given from exploration activities and is used to create design criteria. Having mentioned this, the mind map will help us to separate the mechanisms, materials, advantages and disadvantages of immersion systems. It is a visual way of transferring the information text to a simple map with key points to identify the relevant points of each SIT, in such a way that it can solve the challenge that was presented to us. Application He then presented certain steps that we follow to develop the mind map. First, we search for information, which is found in scientific research and review articles, as well as patent platforms such as Google Patent, Espacenet and Patentscope, as there are three members in the project, we divided each platform to cover more information in less weather. Next, we proceeded to read all the information collected, we pointed out the necessary parts to include in the mental map (the mechanisms, materials, advantages and disadvantages of each temporary immersion system). The next step, we look for programs or applications that allow us to make digital mind maps, for example, Canva, Lucidchart, power point, among others. In our case, we chose a simple program, power point, because we need the mind map to summarize and search for ideas, allowing me to easily manipulate the information. Then, in the center of the sheet we put the title "SITs", and each member of the group with their information obtained we began to draw arrows to place the different systems and characteristics mentioned above. In such a way, that all relevant aspects of the SITS can be viewed in a summarized way. Insight Once the mental map was finished, we proceeded to its respective analysis in a careful and meticulous way. And thanks to this visual form of the map, we are able to identify what aspects or characteristics need to be improved in current immersion systems. With this, we were able to come up with new ideas and features that would make our prototype innovative. Regarding the design thinking aspect, the mind map helped us to hypothesize ideas that would work in the prototype. Well, thanks to the compendium of information and organization on the map, each member placed from their point of view what was important for each system to reach a common goal. Approach Something that would add to the next mind map you make, would be to apply colors, you could enclose the information in boxes with different colors that represent a classification code, in such a way that you can identify similar ideas. Which makes the mind map a more attractive and visual tool. On the other hand, another tool that I would consider using is visualization, because, with a representative drawing of the subject to be discussed, in my case temporary immersion systems, I was able to make a bioreactor with different parts, to identify the advantages and disadvantages of the different systems. This would be another visual and attractive way to solve a challenge. Bibliographic references Afreen, F. (2008). Temporary immersion bioreactor: Engineering considerations and applications in plant micropropagation. In Plant Tissue Culture Engineering. Liedtka, J. & Ogilvie, T. (2011). Designing for Growth: A Design Thinking Tool Kit for Managers. New York, NY: Columbia Business School Publishing.
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19,572
Reflection - Visualization Challenge I am a student at master’s program devoted to the policy making in the public sector and private sector in regard to the development of science, technology and innovations. One of my assignments was to analyze the information about joint research centers (laboratories) – a scientific units which involve different actors like scientists, industry workers, government representatives, civil society actors, etc. to cooperate in the process of research and development. Such centers have various specializations of their research like trending technologies, e.g. artificial intelligence, 5G networks, social sciences and humanities, cognitive sciences and so on. For my task I collected more than 50 documents with data about joint research centers’ specializations like reports from centres’ official sites, scientific articles devoted to the performance of these units, news from media outlets regarding activities of this centers, etc. My main goal was to systematize the data about different laboratories’ specializations and to point out different streams of research specialties to divide them into several thematic groups. Selection For this task I decided to implement visualization tool introduced to course listeners by Angela Myer, an experienced designer. Broadly speaking, visualization is everything concerned with visual thinking and graphic representation of information via usage of symbols, colors, shapes, schemes, images, videos, photos, etc. I suppose that this visualization tool will be especially beneficial for me in the process of collected data analysis allowing to find connections between different elements (specializations of laboratories) and map some connections between these areas of research in order to eventually group them visually and provide a systemic overview of various specializations of research laboratories in my country. Application In order to systematize all of the information I firstly decided to use whiteboard and stickers on which I wrote each laboratory’s specialization. Then I decided to group them by their area of research. I decided to rearrange stickers and group them into different clusters on the white board. Then I tried to create a single chart in which all of the laboratories were divided into several groups according to their research specialization. After rearranging different stickers I found out that the process was rather time consuming and not as efficient as I wanted because I had to constantly rearrange different stickers and also think about their place on the white board, some of them constantly peeled off, sometimes it was hard to find necessary sticker due to the abundance of information on the board. Later I decide to switch to digital format and make digital copy of my visualization with different clusters and arrange them in a more structured way. Firstly, I used standard toolbox included in Microsoft Word application but after some research I found a special software called XMind Zen geared towards creation of such types of visualizations. Insight The tool employed in my project helped me to categorize all of the documents and divide laboratories specializations into 7 different groups like information and communications technologies; laboratories specializing in so-called trending technologies, like 5G networks, AR/VR technologies, blockchain; centers devoted to the development of artificial intelligence and machine learning; electronics and computer sciences laboratories; data science laboratories; social sciences centers and cognitive sciences centers; laboratories devoted to the research on different materials. With the help of the visualization tool I also found several patterns, for example, the majority of laboratories were concentrated on very knowledge and technology intensive areas of research like artificial intelligence or blockchain technologies. The categories themselves can be grouped together and divided into specializations concerned with high-technologies and information, laboratories devoted to non-technical social fields of research and laboratories that are more focused on manufacturing industry (research on different materials). Approach By applying visualization tool to my research project I came to conclusion that for me it is more convenient and efficient to use software instead of whiteboard and stickers in order to create necessary graphs and maps in order to systematize data and find patterns and connections between different elements. The reason for that is that I can quickly adjust my graph and rearrange several elements. Overall, visualization tool was very effective in the data analysis of collected information and I will try to implement it in my further research projects. For my next research project I will continue to use Xmind Zen visualization software due to its user-friendly interface and great functionality.
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19,573
National Land Administration and Regulatory Authority Classification: Internal Promote IT Services – Mind Mapping Challenges I am part of an IT Department in a huge organization where the role of the Department is to provide services and solutions that will support the business. Since the organization population is very huge and separated in different geographical locations, which is making it very difficult for the users to know all the services and solutions that IT Department is providing. Therefore, the management created IT Promo Team. Promo team members were selected from ITD Staff and I had been assigned to lead the team. The main objective of the new team is to promote ITD services and solutions by reaching end users. Selection The promo team started generating ideas in how they will promote and market the available ITD services and solutions to business users. Huge amount of ideas where generated and the team needed a tool to organize them. So as a leader of the team I used mind mapping technique to arrange the ideas in groups. Mind mapping is a technique that uses visual diagram to arrange the information. Application By using mind mapping the promo team were able to arrange the generated ideas into themes using a diagram. We started by organizing the themes with the related ideas. Then we focused to detail and work on one theme every two weeks. The details include what, how, when, who and where questions which we added them in the same diagram. The diagram where posted in a place visible for all the team members. After completing one theme we moved to detail another theme. This diagram was the base for our planning activities. Insight By using mind mapping technique, IT Promo Team were able to achieve the main goal which is to promote IT services and solutions to the business users in different geographical locations. The achievements of the team were remarkable as users were satisfied in knowing about the existing services and solutions that they could use to support their daily work activities. Mind mapping technique helped the promo team to know from where to start and how they accomplish their goals as they organized the massive generated ideas into one diagram. National Land Administration and Regulatory Authority Classification: Internal Approach As the IT Promo Team already experienced mind mapping and saw the results of this tool, we will continue using this tool for next period of promo activities. By next time we can use multiple diagrams instead of one so we can have more visual details of our promo plan. In addition, individual team member can have their own mind mapping diagram to arrange their tasks in order to achieve the goals effectively and efficiently. Mind mapping can be used for any type of projects as this technique will give the team visualization on what need to be done to complete the work.
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19,574
Storytelling Reflection Challenge & Selection Storytelling is a great tool that I use all the time. I teaches graduate students with a local University. One of the topic I covered is the understanding of the different modalities of change brought about by digitisation, digitalisation and transformation in a business. My challenges is to be able to explain these often-used concepts to the class. All are some form of changes brought about by use of technology or digital tools. Many participants have vague understanding what these concepts clearly mean and like any lay-person used them loosely in everyday business context. Most will consider any use of IT or automation as digital change and any change to introduce technology is thereby transformational. I usually share stories to help students better appreciate the differences between these 3 types of digital change. Application One aspect that I wanted the students to understand is what makes the use of technology transformational. It is not adopting the latest technology or the new technology that matters. While technology is at the core of digital transformation, it is the way how technology are being adapted to fundamentally change the way work is carried out that differentiate transformation from other change. I use this story which I experienced some years ago to bring this across. It used to be an era where offices own separate laser printers, black-and-white or colour printers. In addition, they will have other standalone machines such as photocopiers, scanners, fax machines etc. Operating cost of inventory and maintenance of these separate equipment are high. There were other sustainability issues such as wastage uncollected print outs, health hazards with toners dust when machines are placed around working staff etc. How do we think about transforming the printing business? “Cloud Printing” was implemented, the company introduced networked multi-function devices that can perform all the functions of print, scan, copy and fax. These Smart devices can be remotely managed and integrated to staff passes where one will need to tap to collect print outs, one could send printing securely to different buildings or overseas locations and have them picked up by the designated recipients. It simplifies the accounting of usage as the device can track who is printing what, this help to manage waste from printing the unnecessary. This initiative drastically improve the management of printers, reduces the number of devices and change the way people uses printing in the organisation. Insight & Approach This is a simple story to illustrate the transformation of work arrangement through the use of technology. It happens 10- years ago but had big impact on the way the people works during those days. In class, while there can be textbook definitions of concepts, it is easier to visualise them when a story is used to explain. The ideas presented can be best illustrate through story telling when one used of the same technology may be transformational in one company but not in another. As part of the lesson, I would invite the participants to also think along the same and share their own stories, their own examples about digital transformation in their own organisation. This part is often appreciated and the student feedback such sharing through story telling is useful to their learning.
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19,577
Reflection – Storytelling Challenges and Selection: Storytelling is a great tool that I and everyone use most of the time. I work, developmentally disabled individuals, senior citizens, and poor people. Many of these people deal with oppression in every aspect of their lives, they need to be empowered and inspiration is a path to empowerment and success. We believe that the collaborative process of storytelling has enabled us to critically unravel implicit and tacit beliefs and actions associated with developing curriculum and teaching. I use their feedback with the context of my story to ascertain goals, and sometimes we use stories to better understand their interests and thought processes. I use this information in a positive way which can help the individual to find a way and help them out to the best way possible and developing strategies to find in a best way possible solution. Application: I would love to tell the story using storytelling. While discussing some changes with the social service (NGO), I was trying to explain some psychological aspect of knowing the person well that is clint focused approach, with certain other thins as well. The NGO was In the grip of “compliance in culture” and client and the owner it self was under no-empathetic structure. I tried to explain the sometimes approaching to the thoughts of the other person and talking to them can make them feel special and light and can impact everyone for the better, even if it seems tough. Telling one of my experience was, when I ran an emergency shelter after the natural disaster happened there I meet a lady sitting alone in the corner without any word to any of them around, rest every one of doing well except her. I could tell she need someone to hear her inside thoughts so, I made a cup of coffee and sat beside her to tell her open up with be and share things which are making her annoyed and emotional and week. I turned out that her mother, who was with her, had survived a brain aneurysm and she was terrified that she would fall or that some other crisis would befall her during this disaster while in the shelter. Insight and approach: well this was a good conversation. Her mother was very calm and going really well for herself and her family. Now it was my turn to tell my story which will make her more comfortable and help more to open up for comfort. I told her how scary it was when my uncle was suffering from leukemia and how difficult and scary was it to take him to the hospital and told whole of my story to her about how he recovered and now after 10 years of struggle he doing well. This worked really well. She really needed individual attention for that brief time, and she ended up with that and a true support. She calmed down, her mother, who had become worried about her, calmed down, and everyone around them calmed down. Peace reigned again in our little shelter. So, I told this story to the NGO and I think it had a big impact on people there. The policies are being revaluated and the caseworkers are going through new training. Sometimes a little story can do a lot of good. This course made me see this as a tool in a new way though I have a design background, I had no idea this would ever be considered as an asset, but I am so very grateful that it is to me.
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19,580
Example reflection – mind mapping Challenge & Selection The first tool I used was a mind mapping or brainstorming tool to gather all the information surrounding the problem to get the best results for my design process. Mind mapping is one of the most powerful tools in the design thinker's toolbox It's used to look for patterns, it's used to look for Mind mapping is looking for patterns and insights in a large quantity of data you collected during your exploration of what is the current reality The goal is to establish criteria for the what-if idea generation phase Which comes next This phase is pivotal in the design thinking process Mind mapping provides a segway from what is to what if . For example I was required to work a place for students at my university providing them comfort and the ability to focus and creativity. It used the mind mapping tool and collected all the information surrounding the project such as the class used, the requirements, the known design rules, the students' needs, problems, and everything that surrounds the project to reach the best results. Application Start the process by creating Mind Planning is an attractive alternative to this giant report that we may have written to summarize and communicate with prose, charts and spreadsheets. Mapping is more intuitive. It's more creative It is more clear and attractive. Arrange the mind well to help you create. For example, I started to work out graphs of all problems, design requirements, problems, defects, features and all the information surrounding the project, whether it is near or far. It also helped to arrange my thoughts in a proper and orderly manner, which helps the designer in correct thinking and access For the best results, mind maps brought me closer to the problem and put myself in the position of the user and the clarity of all problems in front of my eyes, which made me more aware of the problems and requirements and finally I acheave to put a great desgin Insight & Approach What I have learned from conducting this exercise with mindmapping is that while especially the revised information that incorporates their feedback is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem The mind mapping gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems he revise charts that incorporates their combined feedback can serve as a reference tool throughout the
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19,582
Challenge & Selection The biggest challenge that could ever think when we hear design thinking is how we picture out the ideas we want to share to our peers and colleagues. Sometimes, just discussion using words and sentences is still not enough to make them understand and emphasize the things we want to share with them and the most effective way is to make a picture of it and explain it to them visually. Visualization never required a person to be good in drawing or painting. It only requires your idea, your solution, the processes you need in order to solve the problem and your possible output. Anybody can visualize, just like in English it only involves the 4Ws and 1H. What, when, where, why and how. A person should not limit themselves whenever they want to discuss their ideas because as long as they have these 4Ws and 1H, they can start to visualize things. The tool that I used was Visualization, to present all my ideas in a way that my peers could understand easily by using graphs and other visual appealing materials. This tool is very important especially when you are attempting to think of how a problem is to be solved and explaining to your peers what could be the possible output you might get when you try visualizing things. I often use this tool in ideas exchange and making alternative solutions in innovation. Since today is age of technology, the very first part to do is to make an overview – a picture of your solutions that can be integrated in your innovation. I have used a graphical hierarchy of SME’s (Small and Medium Enterprises) which can be benefited by my idea of innovation. By this, I can see the flow of how the process would be. Normally, flowcharts and process flows are also used in visualization to explain the process in a more understandable way. I also used the 4Ws and 1H to make things easier. What – refers what will be the idea/innovation would be, where – refers what kind of interface or platform that my idea would be applied, when – refers the timeline or the Gantt chart to be used in order to make the innovation, why – refers to the reason why this innovation must be implemented and how – refers to the process and what are the things to be used to make this one possible. By integrating all of this, I already made a concrete picture of the innovation I want to achieve. Application I’m taking this for example. I start the visualization by grouping the people that could take advantage to the application I am supposed to create. It is important to know who the people that would take most out of it for they are the reason why you are making an innovation at the very first place. So they are grouped by 3, the main users who could use all the features of the application, Secondary users are people who are limited but can use most of the features and View-only users are people that could only monitor all the processes of the application and has a very limited use. This method is not to limit the users but to be also considerate of any security breaches that could happen since the initial idea is about Business which requires strict security. This method is like in networking AD Groups. Each of them has corresponding username and accounts and by that the application would specify/know which would be the main users (Managers), Secondary (Supervisors), and View-only (Clerk or Cashier). Second, the breakdown of all the main feature that can be seen in the application was identified and enumerated. I put them into chart and list all the possible features that can be used. For example – For Managers (Pay Bills, Monthly Income, Generate Reports). After identifying all the possible main feature, they are broken down into sub-features in order to think for the view of the 2 users. This method is very effective when you don’t have a finalized picture. It helps you think broadly by making sub categories and breaking down the things you want to integrate on your application. At first you need to think big, but as you get deeper to your idea, you should know how to cut your ideas so that you can have a back-up idea when change comes. After breaking down the features, a wireframe is generated. Wireframe is like a draft of the User Interface of the application. It may not be finalized but it helps one visualize the placings of the buttons, texts, features and cursors. This type of method will never limit you on thinking of the design of your UI. You should also be considerate of the 3 users you have specified earlier by thinking of the appropriate size of the text, buttons and color of the UI. I always make sure that the first thing I consider when making an interface is the users because they are the one that would use your application. The interface should be user friendly and appropriate to their age and that’s the job of a wireframe. To picture out what your application would looked even in a simple draft of drawing. After making a wireframe, I specified which interface the application will be created. Is it android mobile app? Is it a desktop app (windows or linux)? Is it for windows phone? Or IOS? Those are the questions that could be ones guide in creating an application. As of today, most people are android users so I go for the android application. I also considered the budget and the difficulty of the process of making one. Lastly, the most important of all graphical material are the flow charts and process flows. I made a process flow of the end to end transaction of the application. Flow charts and process flow is not too different from one another but to differentiate things, flow charts are the detailed process of each module of the application. How the data is passed using shapes and lines to make it more understandable to the people who are reading it. While process flows are the summary of the flow chart. It is more like an end to end flow of the application by also using shapes. These graphical representations are normally made using Visio and are also very important in documenting your application for future alterations and updates. Insight and Approach While there are many ways to share your ideas to other people, visualization is still the most effective for me. It feels like you are showing them what you really want to do and what you really mean to the idea you are sharing. Like now, most people get easily bored by reading and listening, showing them a picture will make your presentation more fun and understandable. By this you could also get their feedback if they have better picture than what you have already pictured. Like I always think, people should not limit their ideas because they can’t have a concrete picture of it. If you ever have thought like that, you should try sharing it by using visualization and ask for their feedback. Since people are afraid to speak up with other people, I would use this activity for ideas exchange and innovation so that I can start to think out of the box. People got different ideas and by sharing mine through picture, a good start is by asking for other recommendations that could make me to think more broadly while having interaction with other people. Because one of the most important aspect of innovation is not only output, but also the inputs of other people that could make your innovation better and more possible.
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19,583
Reflection: Visualisation and Mind Mapping Challenge One of the key challenges while I was building my own tech community in our college was bringing different areas of people together and finding value as a group of people contributing to a community.It was quite difficult initially as most of them were clueless on how they can contribute to such a multi disciplinary community where every member has a different field of experience than the other.My goal was to build a mixed community with people of different disciplines coming together to build various projects and solve real world problems.The challenge was to align everybody to a common goal i.e. to contribute great ideas and convert them into projects with the community. Selection While meeting these different people, I had recognised the fact that they were all ready to join only if they could find some value for themselves by being a part of the community.So to understand these expectations from these experts in different fields,I used the design tools called visualisation and mind mapping.The reasons to choose these tools was the realistic inference that we may avail at the end of the process and having the potential members to decide for the value they were searching and have them involved in self discovering their organisational goals. Application We invited all these different people to a small workshop and asked them to visualise themselves in an organisation and picture it in the form of images or flow diagrams to the path they want to acquire.The participants were then asked to explain the visuals that they had created. In the second part of workshop,the participants were divided into different groups in such a manner that each group had a diverse set of people.Each group was asked to list simple problems in their daily life and come up with different solutions by having a group discussion. In the third phase ,the participants were asked to write what they lacked in their current way if work.These writings were aligned to the first phase visuals with the drawings and visuals they had drawn in the first phase as the destination and how they can bridge it by solving simple problems with a community giving them a broad way of thinking.The grouping of these ideas and forming maps helped the participants clearly define the value they were trying to seek. Insights The workshop had given significant insights on what the members were looking for and expecting from a community.And we found that almost 90 % of them were looking for social life while working on real life projects.The visuals portrayed that many of them wanted acceptance and collective understanding from people they work with.The members looked for work satisfaction and a support system while contributing to a great cause.The workshops also helped a lot of people bond while having the group discussions and many of these parts turned fun and enriching for the participants as they could find that social space while designing some of the most creative ideas. Approach The approach used was very open ended and result driven.Having the stakeholders involve in designing the organisational goals helped them figure out their purpose and therefore helped us in bringing these different people to work on a common cause.Hence the design tools had helped us redefine our challenge and improve on the feedbacks received.
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19,584
Visualization Tool Challenge My task, as an art director, was to create a mobile application for calling a taxi. This includes the following steps: description of the target audience, creation of a visual brand language, application development, presentation of the finished product. Selection I chose the Visualization Tool for my project. The fact is that people do not think in words, but in images, so it is more effective to convey your thoughts through pictures. This method allows you to engage the right and left hemispheres of the brain more deeply and qualitatively. Application I used Visual Thinking most successfully when creating Moodboard. This is the earliest stage in the development of the visual language of the brand. Sometimes it is difficult to find the words and express your feeling, but a few photos placed side by side are able to convey the mood and the idea of the brand better than any report. At this moment, the most daring ideas and associations are born. It is not always possible to find words for them, but the underlying meaning is unconsciously read. In this course, it was said that each member of the team wants to participate in the creation of the product, to make a small contribution. This is true, and the consumer also wants to feel involved, that he has solved the riddle, understood the idea of the logo. This is what Picasso was talking about, you don't need to finish the painting, you need to let the viewer share this joy with the viewer. Thus, Visual Thinking allows you to unlock the infinite potential that is contained in the project. Insight This is amazing, but the Visualization tool was equally necessary both at the first stages of work and at the last. In my case, the visualization worked as a sketch at the beginning, when the brainstorm of the command occurred. Unlike words, everyone sees an image in their own way, which creates the potential for new interpretations and ideas. At the same time, the presentation of the finished product cannot do without visualization, since images are read and remembered better than words. And what could be more convincing than a photo of a phone with your logo? Approach It was a successful experience working on a project, Visual Thinking is an indispensable and effective tool in the work of an art director. Next time I will integrate this method into other stages of the work, as well as expand the visualization methods. For example, I will make a video addition to the presentation, it will better reveal my mobile application.
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19,587
Visualization or visualisation (see spelling differences) is any technique for creating images, diagrams, or animations to communicate a message. Visualization through visual imagery has been an effective way to communicate both abstract and concrete ideas since the dawn of humanity. Examples from history include cave paintings, Egyptian hieroglyphs, Greek geometry, and Leonardo da Vinci's revolutionary methods of technical drawing for engineering and scientific purposes. Visualization today has ever-expanding applications in science, education, engineering (e.g., product visualization), interactive multimedia, medicine, etc. Typical of a visualization application is the field of computer graphics. The invention of computer graphics (and 3D computer graphics) may be the most important development in visualization since the invention of central perspective in the Renaissance period. The development of animation also helped advance visualization. Computer graphics has from its beginning been used to study scientific problems. However, in its early days the lack of graphics power often limited its usefulness. The recent emphasis on visualization started in 1987 with the publication of Visualization in Scientific Computing, a special issue of Computer Graphics.[4] Since then, there have been several conferences and workshops, co-sponsored by the IEEE Computer Society and ACM SIGGRAPH, devoted to the general topic, and special areas in the field, for example volume visualization. Most people are familiar with the digital animations produced to present meteorological data during weather reports on television, though few can distinguish between those models of reality and the satellite photos that are also shown on such programs. TV also offers scientific visualizations when it shows computer drawn and animated reconstructions of road or airplane accidents. Some of the most popular examples of scientific visualizations are computer-generated images that show real spacecraft in action, out in the void far beyond Earth, or on other planets.[citation needed] Dynamic forms of visualization, such as educational animation or timelines, have the potential to enhance learning about systems that change over time. For the activity, I will divide the stakeholders into groups of 5-6 participants each representing a different organization or area of interest. Each group receives a poster-size copy of the straw man graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 20 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insightsthatcomefromthegroupdiscussiononanadditionalcopyofthegraphic. Afterthesession,I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback ht & Approach What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve, the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems. While they could create the graphic from a blank slate in a collaborative manner, starting with a straw man jump starts the conversation for them. Visualization
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19,589
Visualization Challenge:Visual analytics focuses on human interaction with visualization systems as part of a larger process of data analysis. Visual analytics has been defined as "the science of analytical reasoning supported by the interactive visual interface".Its focus is on human information discourse (interaction) within massive, dynamically changing information spaces. Visual analytics research concentrates on support for perceptual and cognitive operations that enable users to detect the expected and discover the unexpected in complex information spaces.Technologies resulting from visual analytics find their application in almost all fields, but are being driven by critical needs (and funding) in biology and national security. Selection:In life and work, success begins with a goal. It could be losing weight, asking for a raise, quitting smoking or starting your own business. Big or small, goals give us purpose and, like a compass, keep us headed in the right direction. Of course, it then takes lots of hard work and determination to reach your destination.Writing over 2,000 years ago, Aristotle described the process this way: "First, have a definite, clear, practical ideal; a goal, an objective. Second, have the necessary means to achieve your ends: wisdom, money, materials, and methods. Third, adjust all your means to that end."Unfortunately, many of us remain stuck at the goal stage. We start out with good intentions and perhaps a plan, but then we can't seem to make it happen. Application:It’s hard to think of a professional industry that doesn’t benefit from making data more understandable. Every STEM field benefits from understanding data—and so do fields in government, finance, marketing, history, consumer goods, service industries, education, sports, and so on.While we’ll always wax poetically about data visualization (you’re on the Tableau website, after all) there are practical, real-life applications that are undeniable. And, since visualization is so prolific, it’s also one of the most useful professional skills to develop. The better you can convey your points visually, whether in a dashboard or a slide deck, the better you can leverage that information.The concept of the citizen data scientist is on the rise. Skill sets are changing to accommodate a data-driven world. It is increasingly valuable for professionals to be able to use data to make decisions and use visuals to tell stories of when data informs the who, what, when, where, and how. While traditional education typically draws a distinct line between creative storytelling and technical analysis, the modern professional world also values those who can cross between the two: data visualization sits right in the middle of analysis and visual storytelling. Insight and Approach :Well, wow, that was an eye-opener. Her mother was a calm presence and doing very well. Clearly it was time for me to open up with my story. I told her how scary it was when my father had his brain aneurysm in front of me and how I had to get him to the hospital and how difficult and scary that all was. I shared how he recovered well, and then tied us together, by noting how she and I both have parents who survived brain aneurysms. This worked really well. She really needed individual attention for that brief time, and she ended up with that and a true support. She calmed down, her mother, who had become worried about her, calmed down, and everyone around them calmed down. Peace reignedagain in our little shelter.So I told this story to the agency, and I think it had a big impact on people there. The policies are being reevaluated and the caseworkers are going through new training. Sometimes visualisation can do a lot of good.This course made me see this as a tool in a new way. When I've done it before it was really "ad hoc," but now I can visualise that will assist me in presenting my ideas and best illuminate them.I have a design background, but I ended up as an entrepreneur in business. I had no idea this would ever be considered an asset, but I am so very grateful that it is!
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19,591
Example reflection – Learning Launch Challenge I´m an interior designer, usually the way I work is, first, I visit the clients to know what is the space they want to design or redesign, depending in the type of project it is (residential, commercial, offices, hospitality, restaurants). Second, I make them some questions to get more information about what they need and want, third, I make them some personality test to know them better and so I can select the best interior design style for the project. Then I search for some visual references to show the clients and if they are satisfied I continue working in their projects. After that I give the clients a budget and a work schedule about the project, once they approved I go to the place to take space measurements and to look if it has any humidity problem or something similar and to take photos of the place. Then I make some spatial distributions so that the client chooses the option that they like the most. Then I select the materials, color palette and furniture selection, so I put all in a 3d model, then I made some renders and I make a presentation for the client, and when the client is happy with the project I start the construction. But when COVID-19 arrived to my country the government quarantined the whole country, so we can only go out of our homes if it’s only absolutely necessary, for example, to buy food or to go to the doctor, so I can´t meet my clients and I can´t work as I used to. Selection After thinking what design thinking tool fits me the best, I decided to use the learning launch tool, that it’s a tool to test a new idea in the real marketplace by doing small, fast and cheap experiments. I decided to use this tool because when the COVID-19 arrived in my country, I couldn´t work as I used to, so I had to find a new way to work during the quarantine and after it. So the first thing I do, was to come up with a hypothesis. My hypothesis was that I can offer my clients an e-design service through video calls, where I can give them some advices to improve their work spaces and give them some ideas to redecorate their houses. Application I used the first quarantine week to made experiments with some clients. So I started making video calls with my clients and ask them some questions. I asked them about their needs to work in their homes, what is the job of each one and I also asked them to give me a virtual tour of their work place in their homes and also I asked them if they can measure the space to know the dimensions, also I asked them if there is another place they want to redecorate so I can help them. With the information I had I made some proposals and sent them so they can choose the option they liked the most. After doing the experiment I decided two important things, first, it was better to send a survey asking them about their needs and preferences before making the video call, so then when the clients and I make the video call I already have the necessary information to help them and also I can have some visual references, so during the video call they can give me a virtual tour and helping me taking space measurements so I can have a clear idea of the space and how to achieve a suitable work space, where my clients feel comfortable and happy. Second, I need to offer different types of interior design advisory, for instance, I offer the basic advisory, in which I send the survey to know the client’s needs and I make one video call to give them some ideas to improve any space they want. Also, I offer an advanced advisory, in which also I send a survey to the clients, but I make at least three video calls with the clients to give them a more complete advice and also if they require I can send them some paint if they want to change the color of the wall or some decoration. Insight By applying the learning launch tool, I have learned that by making small and cheap experiments I can save a lot of money and time. This tool taught me that it´s important to have many ideas before I decide which one is the best and test it. This tool helped me to understand that design thinking helps you to innovate and uncover creative opportunities, by using this tool I learned that I can offer the e-design service during the quarantine and also after it and also I can offer it not only in Ecuador but also in other countries. Approach I think the learning launch tool was the perfect tool to use in this case, but the next time I have to make the experiments with a few more clients and I have to make more specific questions, both, in the survey and during the video call to collect as much information as possible to help my clients as soon as possible.
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19,592
Reflection – Mind Mapping Challenge & Selection The challenge I chose was mind mapping, a tool for graphic thinking and a tool for expressing thinking using graphical thinking aids. The idea of using a central keyword or idea to visualize the construction and classification; it uses a central keyword or idea to illuminate all graphical representations of words, ideas, tasks, or other associated projects. It can use different ways to express people's ideas, such as quotation, visible visualization, construction of systematic and classification. Application I applied the selected tool to my reading notes. The steps include: summarizing the main points in the book, reflecting on the logical relationship, and repeatedly modifying the hand, adding the soft body, and decomposing the large image into small images. Insight & Approach The insight I gained through the use of mind maps in reading notes is to organize the scattered knowledge into an outputable, logical system and to record my own ideas or abstracts. I will use my mind maps at work because it can be used to organize complex ideas or as tips for memorizing.
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19,594
Design Thinking for Business Innovation – Peer graded assignment – Mind Mapping 1. Challenge: I work as a Learning & Development consultant for a global Fortune 500 IT company on various Organizational Development projects mainly supporting Middle Managers and Leaders developing the skills, behaviors and mindsets, they need to lead positive change and transformation. This particular challenge was posed by a Business Unit Manager of a Professional Services business unit. The corporate strategy had been reformulated last year and Customer Focus and Innovation were now new growth drivers. His felt his team could improve both their customer focus and innovation capabilities. Regarding innovation capabilities, the team had a good track record of coming up with a lot of great ideas and they were quite good at assessing the desirability, viability and feasibility of the ideas, however only a few ideas moved into the What wows phase and even fewer made it to the What works phase. According to the Manager they operated with a 1:100 ratio (one idea was turned into an innovation out of the portfolio of ideas). We started out by clarifying root-cause of the desire to increase innovation capabilities and mapping out their current practices (What is). The main insights from this discovery was that the Manager had a business degree in Business Innovation and felt very passionately about innovation. He had a lot of knowledge around Intrapreneurship and it turned out that he had tried to increase the team’s ability to push more ideas through the “system” however felt it was very difficult and felt very frustrated about the Managers on a higher level and the company’s culture around innovation. He described that most managers would rather kill than foster ideas. When diving deeper into the specific actions and behaviors of the Manager and team it became apparent that they had mainly tried to enforce innovation tools, which had proven unsuccessful as they had experience more resistance than collaboration. 2. Selection: With this clear picture of “What is”, we agreed to move into discovering what options might be desirable, viable and feasible to address the root-cause of the challenge. We elaborated a little bit about which way forward we help us in the most efficient manner. We touched upon a couple of different tool such as the Fishbone tool and the ME-CE tool. We ended up opting for the Mind Mapping tool as a driver for identifying and uncovering options, as we both felt it would be tool that would allow us to think freely but at the same time apply structure and visual overview, we would need. The Manager was comfortable with the Mind-Mapping tool and had used it himself a couple of times, however mainly for technical trouble shooting. 3. Application: We took four pieces of flip chart paper and put them in a 2x2 box structure and mounted them on the wall using Blue tac. We put the theme “Enablers to increase innovation capabilities as a driver for business growth” in the middle of the matrix. We decided to use three different colored markers, to give us a visual indication of where the majority of the effort could be put – RED for technology, GREEN for people/skills/leadership and BLUE for tools/processes. We transcribed our main findings from the “What is” phase and put those on a flit chart and put them on the wall next to the Mind map. We decided to do two rounds of Mind mapping. The first round was done using our individual and collective knowledge of proven corporate innovation practices. For the second round we used desk-research to add findings to our Mind map. We mainly used Google to search for guiding information such as white papers and case studies on proven corporate innovation practices. Using the two ideation rounds proved quite powerful as it added valuable insights, however we struggled determining what had been the success factors for other corporations and that made it difficult to initially assess how the practice would work in our company – or what would be needed to be done at the core to make it work. Using three different colored to categorize the options proved valuable but slightly difficult to manage in the process. We ended up spending some time clarifying which category an option would fit in as well as spending time on elaborating on the dependencies of the options from the other categories. At the end we both agreed that despite the difficulties categorizing options and diving into the nature of the dependencies, the categorization was valuable and provided a great overview. A reflection is that we could have spent less time on mapping dependencies of the options and going into depth of them. 4. Insight: I would say that the insight I personally gained from applying the mind mapping tool folds into two categories – one being the discovery of the multitude of possible options and their dependencies and how important the leadership of the Manager would be in changing the situation. Secondly seeing the (positive) effect the mind mapping tool had on the Manager and I observed how this exercise gave new energy and hope. Reflection upon the insights in retrospect and on Design Thinking in a broader sense, I see more clearly how embedding the Mind Mapping tool into the Design Thinking process gives a richer result – both in terms of quantity and quality of options discovered. 5. Approach: In terms of what I might do differently next time applying the Mind Mapping tool, the key learning from this exercise is to keep it simple. Adding more complexity to the mapping process might exhaust participants and deep diving too much into the mapped solutions may not at this stage be the most beneficial thing to do. I think I rather stress the importance of mapping a max. of 2-3 additional i. e. dependencies and then move on to the next idea or solution. The desirability, feasibility and viability of the solutions can be scrutinized more at a later stage.
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19,596
Final Assignment: Design thinking for Innovation I am a student who is pursuing her MBA in India. I am passionate towards business and its dealings, that why I chose doing a MBA. I am looking forward to starting my own business in India with the concept of Sustainability and Zero waste living as people in my country aren’t much aware of this concept. I want to generate awareness and employment opportunities. To start your own business important to visualise how are you going to start, your product development, whether your product has a place in the market, whether it is meeting the need of the customer and solving the problem and the most important, is it an Innovative Product. To deal with the challenging task of starting a business, I’ve chose MIND MAPPING tool as it will help me to attend to the future. (The course starts with this tool or switch to week 3, video 4) The first step in the mind mapping tool is WHAT IS: This has helped me in exploring the reality. Before this I just was focusing on my idea on starting the business which seemed to be superficial as I didn’t focus on the Present Scenario, without studying the market it is difficult to start your own business. The next step comes, WHAT IF: here am trying to generate ideas and solutions to the problems, before I was focusing on just making a new product, forgetting to check whether my product would be Helpful to the customers, is it convenient to use, the Problem was identified in WHAT IS and we are generating solutions in what if. Now comes, WHAT WOWS? We are trying to figure out the WOW SPOT: We try to check about evaluating our design with the value we want to deliver. We transform the concepts to prototype and in the last step: WHAT WORKS? We check the prototype with the customers. (TEST MARKETING) My insights in this process: Before learning the concept of design thinking and mind mapping I was jumping right away in making the prototype forgetting whether the product I want to make is needed by the customers or not. Forgetting to evaluate the value I want to deliver. Making a prototype is easy but without studying your market, the needs of customers, your product won’t sustain in the business. The application of this tool has helped me in understanding the importance of market study and customer need, it is important to place your idea with balance with the customer need. This course is making me look forward in launching my own business now. Thank you so much! Different Approach: After I start my business I definitely want to deliver my product using the story telling tool, through advertisements as I feel it will help the customers in engaging emotionally with our product.
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19,599
Challenge The Covid-19 pandemic was one of the worst health crises that shut down all economies for the first time in history. However, it impacted the healthcare sector specifically as there were not many support applications and systems that were equipped to deal with this number of patients in terms of tracking and monitoring. The healthcare challenge that we as a team faced during the beginning of the pandemic was to establish an easy-to-use technology to monitor and track employees who test positive/negative for covid 19 apart of the covid-19 company initiative. The project had multiple stakeholders internally and externally such as IT Department, Corporate Communications and external such as 3rd party software developers. The timeline for the project was to create a prototype in 4 weeks with the involvement of all stakeholders. The plan was for IT, and 3rd party software company to develop a beta prototype. Once the prototype was completed, the corporate communications team will assist in the go to market strategy. Selection: The team have agreed to utilize the learning launch tool as the tool is designed to assist in developing a seamless technology for all users through careful experimentation to create value generated assumptions apart of the covid 19 initiative. Application: Describe how you applied the tool you selected to your challenge (e.g., what you did and how the tool was applied effectively or ineffectively). The first launch we focused on providing an easy-to-use beta mobile application that runs on IOS with only the location feature to ensure the team captures all needed information about covid cases. The main focus was to collect, process and observe data related to covid cases. However, after 1 week of data collection, observation and brainstorming, the team concluded that the application requires additional improvements using a more human centric approach. Therefore, the team have launched the 2nd version of the application with adaptability on Android and added features such as real time location, facial recognition, and contact tracing capabilities. Our second launch was to release the new platform to a group of farmers to see how they will interact with it. Our focus was to observe to see if there were any gaps. Through this process it helped us understand our market and what our users considered simple. After testing the second platform we conducted interviews with the farmers who interacted with it to understand their experiences and to find out if this second prototype was easy to navigate. Our priority was to ensure that the farmers could use the platform with ease. • Insight We applied the learning tool via the learning approach where the team was able to design and test the optimal application through rapid experimentation and continuously improving to meet a human centric user base. However, through the process, the team have learned that incorporating several design thinking tools can be beneficial such as utilizing the storytelling and Visualization activities to develop a marketing campaign for the application. • Approach: For our team, we saw the learning launch tool as the suitable tool for our challenge. However, as a team the next steps would be to revise the application and insights from the 2 versions for future lessons learned.
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19,605
Challenge: I am an IT analyst working for the development of a large sports goods manufacturing organization’s Product Planning tool. The Product Planning tool consists of 250+ attributes to be filled during the creation process of the product. The attributes are dependent on each other with each having its own independent validations. The products that gets created is of massive scale and roughly 8000 products get planned per season by 200 creators. Filling up 250+ attributes per product is an extremely tedious task. The challenge was to place the 250+ attributes in a meaningful way in the creation template which would avoid the inefficiencies and delays in the product creation process. Yet another challenge was to understand the usage of the attributes by the creators, which would help us in grouping the attributes. Selection: We from the IT team, thought through the design thinking tools and decided to go ahead with Visualization via card sorting. The research technique that we used was Card sorting exercise, which helped us in understanding the creators’ constructs in placing the 250+ attributes in logical groups. Most importantly, card sorting exercise gave us insights on how the creators perceive the domain of each of the attributes in their daily work. Application: Since the card sorting exercise was with limited set of users and could not be done with all 200 creators, we built the logical grouping of attributes iteratively, consuming the feedback received by all the users later from business operations. For our first go-live with the new form of creation, we focused on basic set of attributes which are business critical and important for the creators. The first iteration of creation form tested our understanding of the attributes and their usage by the creators. Iteratively, we included other complex attributes with a continuous feedback from the creators. The second and third iterations tested our assumption - ‘prioritization of complex attributes against the business milestones was the main cause of the challenge in developing the creation form’. Again, with the continuous feedback by the creators, we were able to implement a meaningful structure of attributes covering all aspects of the business in the application. Insight: Every consecutive iteration while building the new creation form not just built the creation form for the creators in a non-intrusive way, it also helped us understand that business milestones was the key for each of the attributes in creation form. This was the leverage for us to make the impact and build an efficient creation form. A noteworthy mention: by our first iteration we also placed a backend auto reporting tool which traces sequentially the number of clicks, tabular movements & other user interface usage metrics. The tracking tool was made aware to the creators as well during the card sorting exercise. With the additional information from the tracking tool of UI, we were able to provide more value-adds to the creators in their daily work of creation process. For example, creators use multiple text attributes and type in the same value in different attributes which was traced by the tracking tool. Accordingly, we developed a simple multiple select and copy-paste feature within the form view. Approach: The application with the new creation form proved to be the right approach which resulted in creation efficiency increase by 95% in comparison with the old school excel and email exchange mode of creation. Then onwards every product that was built was created by the tool. The simple creation form led to a development of complex lifecycle management tool and continues to be built in an iterative way.
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19,611
Reflection - Mind Mapping Challenge It was the aftermath of the housing bubble in 2008 when many homeowners owed more on their mortgages than their home’s market value, mortgage defaults were rampant, and Realtors were starved for work as traditional real estate transactions dried up. My challenge as an entrepreneur was to create a viable business that is beneficial to the homeowners, mortgage lenders, and Realtors in distress. Selection At the time, I was not aware of the design thinking approach. My engineering background led me to choose mind mapping to help me visually think through the problem, make connections, and create ideas. Application After speaking to various stakeholders, I mind mapped the then current reality: 1) Homeowners can’t afford their mortgage payments and can’t sell their home because selling their home can’t cover the mortgage their owed. They wanted a feasible way out to avoid foreclosure. 2) Mortgage lenders were understaffed in their loss mitigation departments and did not have the processes and systems in place to handle the surging volume of short sale requests. They wanted to process as many short sales as possible to avoid the costs associated with foreclosing. 3) Realtors did not possess the skill set to negotiate short sales, so the bulk of their clients ended up in foreclosure despite tons of extra work. They wanted to close short sales so they can continue to make a living from commissions. 4) Homebuyers losing out on the home they wanted after months of waiting to foreclosure. They wanted to settle the transaction quickly and move into their new home. Insight: The insights gained from mind mapping was that: 1) Homeowners were not aware that short sale is a viable option to avoid foreclosure, 2) Mortgage lenders were not educating Realtors on how to pre-qualified short sales and only send in complete and viable files, 3) Realtors assumed that they needed to negotiate short sales themselves because distressed homeowners can’t afford to pay out of pocket, and 4) Home buyers were not equipped to decipher the odds of success of a particular short sale. When I challenged the assumption that distressed homeowners need a good, fast, and cheap solution -- I realized that good and fast are absolute musts to avoid foreclosure, whereas cheap is only a relative term to the consequences of foreclosure. I.e. cheap did NOT mean $0 out of pocket as assumed. In fact, the $0 assumed constraint is costing all stakeholders dearly -- homeowners got foreclosed, lenders incurred costs to foreclose, Realtors made no commission when their listing is foreclosed, and homebuyers wasted months waiting to buy a home that ended up in foreclosure. Based on the insights, we created a loss mitigation company that focused on: 1) educating homeowners about the short sale option, 2) accepted only pre-screened short sale listings that were straight forward enough to obtain mortgage lender approval fast, and 3) took over short sale negotiation work from Realtors and charged homeowners and homebuyers a fee for loss mitigation work that is due only when the deal closes. Our premium pricing strategy was designed as a win-win-win-win solution for all stakeholders, despite appearing counter-intuitive in a distressed market. We were able to deliver a 90-day cycle time with an 80% success rate, trouncing peer group average of 365-day and 20%. We received raving testimonials from homeowners, home buyers, and Realtors, enjoyed dramatic revenue growth and profitability, and led the local market in the first one year of operations. Approach The next time, I would go several steps deeper with a service blueprint to gain additional insights along the journey for all key stakeholders. I think doing so will help refine the service process and deliver an even better experience for all involved.
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