context
stringlengths 136
615
| goal
stringclasses 96
values | metadata
stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
250
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int64 1
39
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|---|---|---|---|---|---|
Customer name is norman bouchard. membership level is bronze. email is normanbouchard547@email.com. phone number is (227) 624-1249. order ID is 7495718328. purchase date was 2019-12-05. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is credit card. delivery address is 4391 kennedy st baltimore, wa 14351.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard547@email.com", "member_level": "bronze", "phone": "(227) 624-1249", "username": "normanbouchard547"}, "order": {"street_address": "4391 kennedy st", "full_address": "4391 kennedy st baltimore, wa 14351", "city": "baltimore", "num_products": "1", "order_id": "7495718328", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-05", "state": "wa", "zip_code": "14351"}, "product": {"names": ["calvin_klein jeans"], "amounts": [54]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hello, I purchased an item and would like to get a refund as I have changed my mind about it"}, {"role": "assistant", "content": "Okay I can help you with that. Can I get your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you, Norman. Now can I also get your username, email address, and Order ID?"}, {"role": "user", "content": "normanbouchard547@email.com, normanbouchard547 and the order id is 7495718328"}, {"role": "assistant", "content": "Perfect! Thank you! Okay how would you like that refund today? We can refund it via a gift card, add value to your account, paper check, or back to the credit card on file."}, {"role": "user", "content": "yes please"}, {"role": "assistant", "content": "Which method of refund would you like?"}, {"role": "user", "content": "gift card please"}, {"role": "assistant", "content": "Okay can I get your address please for that gift card?"}, {"role": "user", "content": "4391 Kennedy St Baltimore, WA 14351"}, {"role": "assistant", "content": "And how much was the price of the item you want a refund for?"}]
|
$54
| 7 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard547@email.com. phone number is (227) 624-1249. order ID is 7495718328. purchase date was 2019-12-05. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is credit card. delivery address is 4391 kennedy st baltimore, wa 14351.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard547@email.com", "member_level": "bronze", "phone": "(227) 624-1249", "username": "normanbouchard547"}, "order": {"street_address": "4391 kennedy st", "full_address": "4391 kennedy st baltimore, wa 14351", "city": "baltimore", "num_products": "1", "order_id": "7495718328", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-05", "state": "wa", "zip_code": "14351"}, "product": {"names": ["calvin_klein jeans"], "amounts": [54]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hello, I purchased an item and would like to get a refund as I have changed my mind about it"}, {"role": "assistant", "content": "Okay I can help you with that. Can I get your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you, Norman. Now can I also get your username, email address, and Order ID?"}, {"role": "user", "content": "normanbouchard547@email.com, normanbouchard547 and the order id is 7495718328"}, {"role": "assistant", "content": "Perfect! Thank you! Okay how would you like that refund today? We can refund it via a gift card, add value to your account, paper check, or back to the credit card on file."}, {"role": "user", "content": "yes please"}, {"role": "assistant", "content": "Which method of refund would you like?"}, {"role": "user", "content": "gift card please"}, {"role": "assistant", "content": "Okay can I get your address please for that gift card?"}, {"role": "user", "content": "4391 Kennedy St Baltimore, WA 14351"}, {"role": "assistant", "content": "And how much was the price of the item you want a refund for?"}, {"role": "user", "content": "$54"}, {"role": "assistant", "content": "Perfect. I have loaded the gift card in the amount of $54 and we will get that sent to you immediately. Is there anything else I can help with?"}]
|
that is all, thank you
| 8 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[]
|
hello
| 1 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}]
|
a sucscription was added
| 2 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}]
|
????????
| 3 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}]
|
one was added
| 4 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}]
|
and i didnt want it
| 5 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}]
|
thank you it was an extra $40
| 6 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}]
|
david williams
| 7 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}]
|
i don't have my account id, but i am a gold member
| 8 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}, {"role": "user", "content": "i don't have my account id, but i am a gold member"}, {"role": "assistant", "content": "That's no problem. I was able to pull up your account."}, {"role": "assistant", "content": "How did you find out about this error?"}]
|
i saw it in my statement
| 9 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}, {"role": "user", "content": "i don't have my account id, but i am a gold member"}, {"role": "assistant", "content": "That's no problem. I was able to pull up your account."}, {"role": "assistant", "content": "How did you find out about this error?"}, {"role": "user", "content": "i saw it in my statement"}, {"role": "assistant", "content": "Via email?"}]
|
yes
| 10 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}, {"role": "user", "content": "i don't have my account id, but i am a gold member"}, {"role": "assistant", "content": "That's no problem. I was able to pull up your account."}, {"role": "assistant", "content": "How did you find out about this error?"}, {"role": "user", "content": "i saw it in my statement"}, {"role": "assistant", "content": "Via email?"}, {"role": "user", "content": "yes"}]
|
so are we done?
| 11 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}, {"role": "user", "content": "i don't have my account id, but i am a gold member"}, {"role": "assistant", "content": "That's no problem. I was able to pull up your account."}, {"role": "assistant", "content": "How did you find out about this error?"}, {"role": "user", "content": "i saw it in my statement"}, {"role": "assistant", "content": "Via email?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "so are we done?"}, {"role": "assistant", "content": "One moment. Let me check my system about this problem."}, {"role": "assistant", "content": "All right. It looks like it was a scam email. If you check the sender, you will see that it's not from AmceCorp."}]
|
ok
| 12 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4606 kennedy st raleigh, tx 53586.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "4606 kennedy st", "full_address": "4606 kennedy st raleigh, tx 53586", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "53586"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "a sucscription was added"}, {"role": "user", "content": "????????"}, {"role": "assistant", "content": "Sorry"}, {"role": "assistant", "content": "Do you want to add a subcription?"}, {"role": "user", "content": "one was added"}, {"role": "user", "content": "and i didnt want it"}, {"role": "assistant", "content": "Okay. I will remove it for you."}, {"role": "user", "content": "thank you it was an extra $40"}, {"role": "assistant", "content": "Okay. May I have your full name and Account ID?"}, {"role": "user", "content": "david williams"}, {"role": "user", "content": "i don't have my account id, but i am a gold member"}, {"role": "assistant", "content": "That's no problem. I was able to pull up your account."}, {"role": "assistant", "content": "How did you find out about this error?"}, {"role": "user", "content": "i saw it in my statement"}, {"role": "assistant", "content": "Via email?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "so are we done?"}, {"role": "assistant", "content": "One moment. Let me check my system about this problem."}, {"role": "assistant", "content": "All right. It looks like it was a scam email. If you check the sender, you will see that it's not from AmceCorp."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Is there anything else I may help you with?"}]
|
no
| 13 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}]
|
Hello. I lost my phone and now I can't log in. I have the two factor authentication.
| 1 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}]
|
Ok thanks
| 2 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}]
|
I think my Tinder date stole it.
| 3 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}]
|
David Williams
| 4 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks David, I have pulled up your account."}, {"role": "assistant", "content": "May I have your email address"}]
|
dw322019@email.com
| 5 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks David, I have pulled up your account."}, {"role": "assistant", "content": "May I have your email address"}, {"role": "user", "content": "dw322019@email.com"}, {"role": "assistant", "content": "I will send the reset code to that email address. One moment."}]
|
Perfect thanks
| 6 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks David, I have pulled up your account."}, {"role": "assistant", "content": "May I have your email address"}, {"role": "user", "content": "dw322019@email.com"}, {"role": "assistant", "content": "I will send the reset code to that email address. One moment."}, {"role": "user", "content": "Perfect thanks"}, {"role": "assistant", "content": "Please use this link to find information on how to stay safe online"}]
|
I need to buy some clothes because she stole all those too
| 7 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks David, I have pulled up your account."}, {"role": "assistant", "content": "May I have your email address"}, {"role": "user", "content": "dw322019@email.com"}, {"role": "assistant", "content": "I will send the reset code to that email address. One moment."}, {"role": "user", "content": "Perfect thanks"}, {"role": "assistant", "content": "Please use this link to find information on how to stay safe online"}, {"role": "user", "content": "I need to buy some clothes because she stole all those too"}]
|
I will thank you
| 8 |
Customer name is david williams. membership level is bronze. email is dw322019@email.com. phone number is (056) 471-2724. delivery address is 0142 2nd ave newark, ca 7890.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw322019@email.com", "member_level": "bronze", "phone": "(056) 471-2724", "username": "dw322019"}, "order": {"street_address": "0142 2nd ave", "full_address": "0142 2nd ave newark, ca 7890", "city": "newark", "state": "ca", "zip_code": "7890"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hello. I lost my phone and now I can't log in. I have the two factor authentication."}, {"role": "assistant", "content": "OK. I can help. One moment."}, {"role": "user", "content": "Ok thanks"}, {"role": "user", "content": "I think my Tinder date stole it."}, {"role": "assistant", "content": "Oh boy. Sorry to hear."}, {"role": "assistant", "content": "May I have your account ID or full name"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks David, I have pulled up your account."}, {"role": "assistant", "content": "May I have your email address"}, {"role": "user", "content": "dw322019@email.com"}, {"role": "assistant", "content": "I will send the reset code to that email address. One moment."}, {"role": "user", "content": "Perfect thanks"}, {"role": "assistant", "content": "Please use this link to find information on how to stay safe online"}, {"role": "user", "content": "I need to buy some clothes because she stole all those too"}, {"role": "user", "content": "I will thank you"}, {"role": "assistant", "content": "Wow, perhaps you should have swiped the other way on that one. Good luck!"}, {"role": "assistant", "content": "Anything else?"}]
|
Haha! She was worth it. Thanks and have a great day!
| 9 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
Hi my subscription was removed but i still want it
| 1 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi my subscription was removed but i still want it"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi my subscription was removed but i still want it"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Could you tell me how you heard that the service was removed?"}]
|
Email
| 3 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi my subscription was removed but i still want it"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Could you tell me how you heard that the service was removed?"}, {"role": "user", "content": "Email"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Let me check the system"}, {"role": "assistant", "content": "The service was removed by mistake, let me add it back to your account."}]
|
Thanks
| 4 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi my subscription was removed but i still want it"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Could you tell me how you heard that the service was removed?"}, {"role": "user", "content": "Email"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Let me check the system"}, {"role": "assistant", "content": "The service was removed by mistake, let me add it back to your account."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "I am sorry that it happened."}, {"role": "assistant", "content": "Can you see the service back on your account?"}]
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yes it’s all good now
| 5 |
Customer name is norman bouchard. membership level is guest. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 4147 lexington ave la fayette, ca 37981.
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manage_account: status_service_removed
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{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest"}, "order": {"street_address": "4147 lexington ave", "full_address": "4147 lexington ave la fayette, ca 37981", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "ca", "zip_code": "37981"}, "product": {"names": ["michael_kors jeans"], "amounts": [64]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi my subscription was removed but i still want it"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Could you tell me how you heard that the service was removed?"}, {"role": "user", "content": "Email"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Let me check the system"}, {"role": "assistant", "content": "The service was removed by mistake, let me add it back to your account."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "I am sorry that it happened."}, {"role": "assistant", "content": "Can you see the service back on your account?"}, {"role": "user", "content": "yes it\u2019s all good now"}, {"role": "assistant", "content": "Can I help you with anything else?"}]
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that’s all
| 6 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}]
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The website seems to be moving at a slow pace.
| 1 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}]
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I keep getting the blue spinning wheel and the page isn't going anywhere
| 2 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}]
|
David Williams
| 3 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}]
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The search feature
| 4 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}, {"role": "user", "content": "The search feature"}, {"role": "assistant", "content": "Does it tell you that there are no results?"}]
|
No it just keeps spinning, it hasn't told me anything
| 5 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}, {"role": "user", "content": "The search feature"}, {"role": "assistant", "content": "Does it tell you that there are no results?"}, {"role": "user", "content": "No it just keeps spinning, it hasn't told me anything"}, {"role": "assistant", "content": "Okay, let's try a few things. Log out of your account and then log back in and see if you can get the website to load correctly."}]
|
That didn't seem to help. Still can't get the page to move forward
| 6 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}, {"role": "user", "content": "The search feature"}, {"role": "assistant", "content": "Does it tell you that there are no results?"}, {"role": "user", "content": "No it just keeps spinning, it hasn't told me anything"}, {"role": "assistant", "content": "Okay, let's try a few things. Log out of your account and then log back in and see if you can get the website to load correctly."}, {"role": "user", "content": "That didn't seem to help. Still can't get the page to move forward"}, {"role": "assistant", "content": "Can you try to visit another website and see if it loads? If they don't load, it may be your internet connection."}]
|
Other sites seem to be workng
| 7 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}, {"role": "user", "content": "The search feature"}, {"role": "assistant", "content": "Does it tell you that there are no results?"}, {"role": "user", "content": "No it just keeps spinning, it hasn't told me anything"}, {"role": "assistant", "content": "Okay, let's try a few things. Log out of your account and then log back in and see if you can get the website to load correctly."}, {"role": "user", "content": "That didn't seem to help. Still can't get the page to move forward"}, {"role": "assistant", "content": "Can you try to visit another website and see if it loads? If they don't load, it may be your internet connection."}, {"role": "user", "content": "Other sites seem to be workng"}, {"role": "assistant", "content": "Okay. Close all other tabs in your browser and other programs because it may cause the it to load slowly."}]
|
It seems to be working better now
| 8 |
Customer name is david williams. membership level is silver. email is dw455086@email.com. phone number is (644) 950-4895. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 8276 primrose ave san lima, ny 1080.
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troubleshoot_site: search_results
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{"scenario": {"personal": {"customer_name": "david williams", "email": "dw455086@email.com", "member_level": "silver", "phone": "(644) 950-4895", "username": "dw455086"}, "order": {"street_address": "8276 primrose ave", "full_address": "8276 primrose ave san lima, ny 1080", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "ny", "zip_code": "1080"}, "product": {"names": ["guess jacket"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands. How may I help you today?"}, {"role": "user", "content": "The website seems to be moving at a slow pace."}, {"role": "user", "content": "I keep getting the blue spinning wheel and the page isn't going anywhere"}, {"role": "assistant", "content": "I'm sorry your experiencing problems with our online store. Could have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Is it the whole website, David, or is it the search feature or shopping cart?"}, {"role": "user", "content": "The search feature"}, {"role": "assistant", "content": "Does it tell you that there are no results?"}, {"role": "user", "content": "No it just keeps spinning, it hasn't told me anything"}, {"role": "assistant", "content": "Okay, let's try a few things. Log out of your account and then log back in and see if you can get the website to load correctly."}, {"role": "user", "content": "That didn't seem to help. Still can't get the page to move forward"}, {"role": "assistant", "content": "Can you try to visit another website and see if it loads? If they don't load, it may be your internet connection."}, {"role": "user", "content": "Other sites seem to be workng"}, {"role": "assistant", "content": "Okay. Close all other tabs in your browser and other programs because it may cause the it to load slowly."}, {"role": "user", "content": "It seems to be working better now"}, {"role": "assistant", "content": "Great! Is there anything else I can help you with today, David?"}]
|
Nope that is all. Thank you
| 9 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
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purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi how can I help you"}]
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Hey I got charged for an order that I never purchased.
| 1 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
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purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}]
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Crystal Minh
| 2 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
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purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}]
|
Username: crystalminh516
| 3 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
|
purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}, {"role": "user", "content": "Username: crystalminh516"}]
|
Email Address: crystalminh516@email.com
| 4 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
|
purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}, {"role": "user", "content": "Username: crystalminh516"}, {"role": "user", "content": "Email Address: crystalminh516@email.com"}]
|
Order ID: 8827660476
| 5 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
|
purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}, {"role": "user", "content": "Username: crystalminh516"}, {"role": "user", "content": "Email Address: crystalminh516@email.com"}, {"role": "user", "content": "Order ID: 8827660476"}, {"role": "assistant", "content": "Yes I see this is an error on our end, one moment and I will fix it"}]
|
O.k. great, so I won't be billed for that?
| 6 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
|
purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}, {"role": "user", "content": "Username: crystalminh516"}, {"role": "user", "content": "Email Address: crystalminh516@email.com"}, {"role": "user", "content": "Order ID: 8827660476"}, {"role": "assistant", "content": "Yes I see this is an error on our end, one moment and I will fix it"}, {"role": "user", "content": "O.k. great, so I won't be billed for that?"}, {"role": "assistant", "content": "Correct, I just pocessed a credit for he full amount to your account"}, {"role": "assistant", "content": "You should be all set now"}]
|
Great thank you so much!
| 7 |
Customer name is crystal minh. membership level is silver. email is crystalminh516@email.com. phone number is (286) 363-5897. order ID is 8827660476. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6414 lincoln ave san lima, wa 22843.
|
purchase_dispute: mistimed_billing_never_bought
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalminh516@email.com", "member_level": "silver", "phone": "(286) 363-5897", "username": "crystalminh516"}, "order": {"street_address": "6414 lincoln ave", "full_address": "6414 lincoln ave san lima, wa 22843", "city": "san lima", "num_products": "1", "order_id": "8827660476", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "22843"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_never_bought", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "Hey I got charged for an order that I never purchased."}, {"role": "assistant", "content": "OK lets look into it"}, {"role": "assistant", "content": "can I get your full name"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Can I get your user name, email and order id"}, {"role": "user", "content": "Username: crystalminh516"}, {"role": "user", "content": "Email Address: crystalminh516@email.com"}, {"role": "user", "content": "Order ID: 8827660476"}, {"role": "assistant", "content": "Yes I see this is an error on our end, one moment and I will fix it"}, {"role": "user", "content": "O.k. great, so I won't be billed for that?"}, {"role": "assistant", "content": "Correct, I just pocessed a credit for he full amount to your account"}, {"role": "assistant", "content": "You should be all set now"}, {"role": "user", "content": "Great thank you so much!"}, {"role": "assistant", "content": "Anything else?"}]
|
nope that's all. have a nice day
| 8 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}]
|
yes
| 1 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}]
|
I have a question for you?
| 2 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "I have a question for you?"}, {"role": "assistant", "content": "Yes, what is your question"}]
|
I see a jacket that I would like to buy and need some info?
| 3 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "I have a question for you?"}, {"role": "assistant", "content": "Yes, what is your question"}, {"role": "user", "content": "I see a jacket that I would like to buy and need some info?"}, {"role": "assistant", "content": "Ok, I can assist with that. What information did you need about the jacket"}]
|
the jackety by michael kors for $69, how often should it be washed?
| 4 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "I have a question for you?"}, {"role": "assistant", "content": "Yes, what is your question"}, {"role": "user", "content": "I see a jacket that I would like to buy and need some info?"}, {"role": "assistant", "content": "Ok, I can assist with that. What information did you need about the jacket"}, {"role": "user", "content": "the jackety by michael kors for $69, how often should it be washed?"}, {"role": "assistant", "content": "The jacket can be washed as often as you would like. It can be washed and dried right at home and I would recommend low heat to prevent shrinkage"}, {"role": "assistant", "content": "Personally, I would suggest washing the jacket at least twice a season"}]
|
That's good to hear. Should the jacket be washed in hot or cold water
| 5 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "I have a question for you?"}, {"role": "assistant", "content": "Yes, what is your question"}, {"role": "user", "content": "I see a jacket that I would like to buy and need some info?"}, {"role": "assistant", "content": "Ok, I can assist with that. What information did you need about the jacket"}, {"role": "user", "content": "the jackety by michael kors for $69, how often should it be washed?"}, {"role": "assistant", "content": "The jacket can be washed as often as you would like. It can be washed and dried right at home and I would recommend low heat to prevent shrinkage"}, {"role": "assistant", "content": "Personally, I would suggest washing the jacket at least twice a season"}, {"role": "user", "content": "That's good to hear. Should the jacket be washed in hot or cold water"}, {"role": "assistant", "content": "It should be washed in cold water"}]
|
thanks for the information. you have been a great help
| 6 |
Customer name is david williams. membership level is guest. phone number is (545) 913-4703. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7858 kennedy st monterey, ny 70355.
|
single_item_query: jacket_how_3
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(545) 913-4703"}, "order": {"street_address": "7858 kennedy st", "full_address": "7858 kennedy st monterey, ny 70355", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ny", "zip_code": "70355"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_how_3"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_3", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I assist you"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "I have a question for you?"}, {"role": "assistant", "content": "Yes, what is your question"}, {"role": "user", "content": "I see a jacket that I would like to buy and need some info?"}, {"role": "assistant", "content": "Ok, I can assist with that. What information did you need about the jacket"}, {"role": "user", "content": "the jackety by michael kors for $69, how often should it be washed?"}, {"role": "assistant", "content": "The jacket can be washed as often as you would like. It can be washed and dried right at home and I would recommend low heat to prevent shrinkage"}, {"role": "assistant", "content": "Personally, I would suggest washing the jacket at least twice a season"}, {"role": "user", "content": "That's good to hear. Should the jacket be washed in hot or cold water"}, {"role": "assistant", "content": "It should be washed in cold water"}, {"role": "user", "content": "thanks for the information. you have been a great help"}, {"role": "assistant", "content": "I am glad I could be of assistance. Is there any other questions I can answer today?"}]
|
that's all for now and thank you
| 7 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}]
|
Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?
| 1 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}]
|
Sanya Afzal
| 2 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}]
|
LTKOYPMLPU
| 3 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}]
|
0913902565
| 4 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}]
|
guest
| 5 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "I am sorry, due to your membership level I cannot offer an extension"}]
|
oh no are you sure?
| 6 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "I am sorry, due to your membership level I cannot offer an extension"}, {"role": "user", "content": "oh no are you sure?"}, {"role": "assistant", "content": "I will excalate this matter to a manager"}]
|
thanks
| 7 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "I am sorry, due to your membership level I cannot offer an extension"}, {"role": "user", "content": "oh no are you sure?"}, {"role": "assistant", "content": "I will excalate this matter to a manager"}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "Can I have a phone number"}]
|
(892) 544-5855
| 8 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "I am sorry, due to your membership level I cannot offer an extension"}, {"role": "user", "content": "oh no are you sure?"}, {"role": "assistant", "content": "I will excalate this matter to a manager"}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "Can I have a phone number"}, {"role": "user", "content": "(892) 544-5855"}, {"role": "assistant", "content": "A manager has been notified and they will contact you shortly to discuss an extension"}]
|
ok thanks
| 9 |
Customer name is sanya afzal. membership level is guest. phone number is (892) 544-5855. order ID is 0913902565. delivery address is 9127 1st ave baltimore, wa 21031.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "ltkoypmlpu", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(892) 544-5855"}, "order": {"street_address": "9127 1st ave", "full_address": "9127 1st ave baltimore, wa 21031", "city": "baltimore", "order_id": "0913902565", "state": "wa", "zip_code": "21031"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hi I have a question about my account. I signed up for a premium subscription and it's going to be expiring soon. I'm waiting for the stimulus check to be deposited but wanted to know if I can get an extension on payment?"}, {"role": "assistant", "content": "I can look into for you."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Can I have your acount Id and order ID?"}, {"role": "user", "content": " LTKOYPMLPU"}, {"role": "user", "content": "0913902565"}, {"role": "assistant", "content": "what membership level are you?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "I am sorry, due to your membership level I cannot offer an extension"}, {"role": "user", "content": "oh no are you sure?"}, {"role": "assistant", "content": "I will excalate this matter to a manager"}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "Can I have a phone number"}, {"role": "user", "content": "(892) 544-5855"}, {"role": "assistant", "content": "A manager has been notified and they will contact you shortly to discuss an extension"}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
that's it
| 10 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}]
|
Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed
| 1 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}]
|
I was hoping you could help me with that
| 2 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}]
|
Chloe Zhang
| 3 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}]
|
Username: chloez24
| 4 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}]
|
chloez24@email.com
| 5 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}]
|
Order ID: 1313561488
| 6 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}]
|
Its been over 10 days
| 7 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}, {"role": "user", "content": "Its been over 10 days"}, {"role": "assistant", "content": "May I have your membership level please?"}]
|
Guest
| 8 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}, {"role": "user", "content": "Its been over 10 days"}, {"role": "assistant", "content": "May I have your membership level please?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately, it will not let me give the credit back but I will flag the account for a manager to review."}]
|
Please do
| 9 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}, {"role": "user", "content": "Its been over 10 days"}, {"role": "assistant", "content": "May I have your membership level please?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately, it will not let me give the credit back but I will flag the account for a manager to review."}, {"role": "user", "content": "Please do"}]
|
Thank you
| 10 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}, {"role": "user", "content": "Its been over 10 days"}, {"role": "assistant", "content": "May I have your membership level please?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately, it will not let me give the credit back but I will flag the account for a manager to review."}, {"role": "user", "content": "Please do"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I would give it atleast four more days, sometimes returns take longer."}, {"role": "assistant", "content": "Is there anything else I may help with today?"}]
|
Oh okay
| 11 |
Customer name is chloe zhang. membership level is guest. email is chloez24@email.com. phone number is (977) 076-3520. order ID is 1313561488. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2699 lincoln ave brighton, mi 47671.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloez24@email.com", "member_level": "guest", "phone": "(977) 076-3520", "username": "chloez24"}, "order": {"street_address": "2699 lincoln ave", "full_address": "2699 lincoln ave brighton, mi 47671", "city": "brighton", "num_products": "1", "order_id": "1313561488", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "47671"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hi! I recently had made a return and even though I have completed the return, the charge on my billing statement has not been reversed"}, {"role": "user", "content": "I was hoping you could help me with that"}, {"role": "assistant", "content": "Oh no, I apologize. I would be happy to help."}, {"role": "assistant", "content": "May I have your full name or account id please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you may I please have your username, email address, and Order ID?"}, {"role": "user", "content": "Username: chloez24"}, {"role": "user", "content": "chloez24@email.com"}, {"role": "user", "content": "Order ID: 1313561488"}, {"role": "assistant", "content": "How many days since you returned the item?"}, {"role": "user", "content": "Its been over 10 days"}, {"role": "assistant", "content": "May I have your membership level please?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately, it will not let me give the credit back but I will flag the account for a manager to review."}, {"role": "user", "content": "Please do"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I would give it atleast four more days, sometimes returns take longer."}, {"role": "assistant", "content": "Is there anything else I may help with today?"}, {"role": "user", "content": "Oh okay"}]
|
That is all. Thank you
| 12 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}]
|
I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday
| 1 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}, {"role": "user", "content": "I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday"}, {"role": "assistant", "content": "Okay, let me look that up for you. Can I please have your full name?"}]
|
Albert Sanders
| 2 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}, {"role": "user", "content": "I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday"}, {"role": "assistant", "content": "Okay, let me look that up for you. Can I please have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "I see. The price did just go up, but our pricing is handles through our pricing algorithm and is subject to change without notice."}, {"role": "assistant", "content": "I'm not allowed to make price adjustments."}]
|
Well who can?
| 3 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}, {"role": "user", "content": "I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday"}, {"role": "assistant", "content": "Okay, let me look that up for you. Can I please have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "I see. The price did just go up, but our pricing is handles through our pricing algorithm and is subject to change without notice."}, {"role": "assistant", "content": "I'm not allowed to make price adjustments."}, {"role": "user", "content": "Well who can?"}, {"role": "assistant", "content": "I can either leave a message for my manager or I can offer you a 20% off promo code. Would either of those options be okay for you today?"}]
|
I'll take the 20% promo
| 4 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}, {"role": "user", "content": "I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday"}, {"role": "assistant", "content": "Okay, let me look that up for you. Can I please have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "I see. The price did just go up, but our pricing is handles through our pricing algorithm and is subject to change without notice."}, {"role": "assistant", "content": "I'm not allowed to make price adjustments."}, {"role": "user", "content": "Well who can?"}, {"role": "assistant", "content": "I can either leave a message for my manager or I can offer you a 20% off promo code. Would either of those options be okay for you today?"}, {"role": "user", "content": "I'll take the 20% promo"}, {"role": "assistant", "content": "Of course, coming right up."}, {"role": "assistant", "content": "This code is good for 7 days. 3G8LU"}]
|
Great. Thanks.
| 5 |
Customer name is albert sanders. membership level is guest. email is alberts9@email.com. phone number is (439) 896-6059. order ID is 3480626236. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6171 kennedy st monterey, wa 24765.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "ndxjwvbia1", "customer_name": "albert sanders", "email": "alberts9@email.com", "member_level": "guest", "phone": "(439) 896-6059", "username": "alberts9"}, "order": {"street_address": "6171 kennedy st", "full_address": "6171 kennedy st monterey, wa 24765", "city": "monterey", "num_products": "1", "order_id": "3480626236", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "24765"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to Acme client support. How can I help you today?"}, {"role": "user", "content": "I want to buy a jacket that I'm looking at but it was a lot cheaper yesterday"}, {"role": "assistant", "content": "Okay, let me look that up for you. Can I please have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "I see. The price did just go up, but our pricing is handles through our pricing algorithm and is subject to change without notice."}, {"role": "assistant", "content": "I'm not allowed to make price adjustments."}, {"role": "user", "content": "Well who can?"}, {"role": "assistant", "content": "I can either leave a message for my manager or I can offer you a 20% off promo code. Would either of those options be okay for you today?"}, {"role": "user", "content": "I'll take the 20% promo"}, {"role": "assistant", "content": "Of course, coming right up."}, {"role": "assistant", "content": "This code is good for 7 days. 3G8LU"}, {"role": "user", "content": "Great. Thanks."}, {"role": "assistant", "content": "Of course. Is there anything else that I can help you with today?"}]
|
No, that's all
| 6 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
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storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}]
|
Hi, I wanted to go shopping today but I have no idea what time my store opens.
| 1 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
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storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}, {"role": "user", "content": "Hi, I wanted to go shopping today but I have no idea what time my store opens."}, {"role": "assistant", "content": "i see, so you need help finding the local store hours"}, {"role": "assistant", "content": "i can assist you with that today"}]
|
Yes, exactly!
| 2 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}, {"role": "user", "content": "Hi, I wanted to go shopping today but I have no idea what time my store opens."}, {"role": "assistant", "content": "i see, so you need help finding the local store hours"}, {"role": "assistant", "content": "i can assist you with that today"}, {"role": "user", "content": "Yes, exactly!"}]
|
Thanks
| 3 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}, {"role": "user", "content": "Hi, I wanted to go shopping today but I have no idea what time my store opens."}, {"role": "assistant", "content": "i see, so you need help finding the local store hours"}, {"role": "assistant", "content": "i can assist you with that today"}, {"role": "user", "content": "Yes, exactly!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "may i have your name"}]
|
Joseph Banter
| 4 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}, {"role": "user", "content": "Hi, I wanted to go shopping today but I have no idea what time my store opens."}, {"role": "assistant", "content": "i see, so you need help finding the local store hours"}, {"role": "assistant", "content": "i can assist you with that today"}, {"role": "user", "content": "Yes, exactly!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "may i have your name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "ok joseph"}, {"role": "assistant", "content": "local hours may vary, so feel free to call the store to be sure. However, we enourage all our stores to be open from 8 am to 11 pm. also our website is available 24/7"}]
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Great!
| 5 |
Customer name is joseph banter. membership level is gold. phone number is (865) 195-1482. delivery address is 0699 lexington ave la fayette, ny 91964.
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storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "gold", "phone": "(865) 195-1482"}, "order": {"street_address": "0699 lexington ave", "full_address": "0699 lexington ave la fayette, ny 91964", "city": "la fayette", "state": "ny", "zip_code": "91964"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "how may i help you today?"}, {"role": "user", "content": "Hi, I wanted to go shopping today but I have no idea what time my store opens."}, {"role": "assistant", "content": "i see, so you need help finding the local store hours"}, {"role": "assistant", "content": "i can assist you with that today"}, {"role": "user", "content": "Yes, exactly!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "may i have your name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "ok joseph"}, {"role": "assistant", "content": "local hours may vary, so feel free to call the store to be sure. However, we enourage all our stores to be open from 8 am to 11 pm. also our website is available 24/7"}, {"role": "user", "content": "Great!"}, {"role": "assistant", "content": "if that answers your question, is there anything else i can help with?"}]
|
No, that's all. I'm just excited I have time to buy a fuzzy steering wheel cover before work today.
| 6 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
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account_access: reset_2fa
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{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}]
|
can you help me get back into my account?
| 1 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}]
|
I lost my phone, so I cannot chek on my order
| 2 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}]
|
yes pls
| 3 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}]
|
Norman Bouchard
| 4 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}]
|
oh.
| 5 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}]
|
unfortunately, I don't use email
| 6 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}]
|
is there any other way?
| 7 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}]
|
um
| 8 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}]
|
how would I get that?
| 9 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}]
|
That I know!!!
| 10 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}]
|
Livingston
| 11 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}]
|
phew
| 12 |
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