text
stringlengths 2
229
| label
class label 3
classes | idx
int32 0
14.8k
|
|---|---|---|
@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
| 2negative
| 1,218 |
@united please see dm!!
| 0neutral
| 1,219 |
@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
| 2negative
| 1,220 |
@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
| 2negative
| 1,221 |
@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
| 2negative
| 1,222 |
@united still no response??
| 2negative
| 1,223 |
@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December
| 0neutral
| 1,224 |
@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
| 2negative
| 1,225 |
"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
| 2negative
| 1,226 |
@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
| 2negative
| 1,227 |
@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
| 2negative
| 1,228 |
@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
| 2negative
| 1,229 |
@united Thanks!
| 1positive
| 1,230 |
@united 768 SFO to BOS and no internet it is 2015 what gives?
| 2negative
| 1,231 |
@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!
| 2negative
| 1,232 |
@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
| 2negative
| 1,233 |
@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way
| 2negative
| 1,234 |
@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
| 2negative
| 1,235 |
@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
| 2negative
| 1,236 |
@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
| 2negative
| 1,237 |
@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!
| 1positive
| 1,238 |
@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.
| 2negative
| 1,239 |
@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
| 2negative
| 1,240 |
@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
| 2negative
| 1,241 |
@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
| 2negative
| 1,242 |
@united at the gate! IAD to RDU
| 0neutral
| 1,243 |
@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...
| 2negative
| 1,244 |
@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek
| 0neutral
| 1,245 |
@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
| 2negative
| 1,246 |
@united Hi! what is the phone number for reservations in Venezuela? Thanks
| 0neutral
| 1,247 |
@united can I request a ticket change through twitter ?
| 0neutral
| 1,248 |
@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues
| 2negative
| 1,249 |
@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek
| 0neutral
| 1,250 |
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek
| 0neutral
| 1,251 |
@united has the best customer experience via twitter - huge fan!!!
| 1positive
| 1,252 |
@united Thank you for your response!
| 0neutral
| 1,253 |
@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
| 2negative
| 1,254 |
@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help
| 2negative
| 1,255 |
@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.
| 2negative
| 1,256 |
@united love the new 1st class breakfast!
| 1positive
| 1,257 |
@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
| 2negative
| 1,258 |
@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!
| 2negative
| 1,259 |
@united so is the ^JJ standing for Just Joking? I am not finding the humor.
| 2negative
| 1,260 |
@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report
| 0neutral
| 1,261 |
@united at this point I made it home on my own.
| 2negative
| 1,262 |
@united I DM'd child's birthdate and full name.
| 0neutral
| 1,263 |
@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
| 1positive
| 1,264 |
J"
| 2negative
| 1,266 |
@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.
| 2negative
| 1,267 |
@united it wasn't a comment. It was a question. But thanks for your copy and paste response
| 2negative
| 1,268 |
@united Lisa J is amazing the guy not so much.
| 0neutral
| 1,269 |
@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!
| 2negative
| 1,270 |
@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
| 2negative
| 1,271 |
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
| 1positive
| 1,272 |
@united two years old. Birthdate 11/13/2012
| 0neutral
| 1,273 |
@united how about starting without the robotic response?
| 2negative
| 1,274 |
@united I already did.
| 0neutral
| 1,275 |
@united You can't control turbulence, but you can control customer experience, lot of scared people up here.
| 2negative
| 1,276 |
@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.
| 2negative
| 1,277 |
@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR
| 2negative
| 1,278 |
@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
| 2negative
| 1,279 |
@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
| 2negative
| 1,280 |
@united what would it cost
| 0neutral
| 1,281 |
@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
| 2negative
| 1,282 |
@united Cool. Thank you.
| 1positive
| 1,283 |
@united I've got a campus visit in an hour and I'm still wearing the same clothes...
| 0neutral
| 1,284 |
@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx
| 0neutral
| 1,285 |
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
| 1positive
| 1,286 |
@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
| 2negative
| 1,287 |
@united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please
| 0neutral
| 1,288 |
@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
| 2negative
| 1,289 |
@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.
| 2negative
| 1,290 |
@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?
| 2negative
| 1,291 |
@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
| 2negative
| 1,292 |
@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
| 2negative
| 1,293 |
@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
| 2negative
| 1,294 |
.@united Not what's been shared by the pilot with passengers!
| 2negative
| 1,295 |
@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
| 2negative
| 1,296 |
@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.
| 2negative
| 1,297 |
@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.
| 2negative
| 1,298 |
@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
| 2negative
| 1,299 |
@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
| 2negative
| 1,300 |
@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?
| 2negative
| 1,301 |
".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
| 2negative
| 1,302 |
@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
| 2negative
| 1,303 |
@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks
| 0neutral
| 1,304 |
@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit
| 2negative
| 1,305 |
@united please help http://t.co/t5mRj5Yw6I
| 0neutral
| 1,306 |
@united Making sure your flights aren't delayed due to poor maintenance would be a start.
| 2negative
| 1,307 |
@united hilarious
| 2negative
| 1,308 |
@united hahahahaha ya tried that already
| 2negative
| 1,309 |
@united WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?
| 0neutral
| 1,310 |
"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
| 2negative
| 1,311 |
@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
| 2negative
| 1,312 |
@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm
| 2negative
| 1,313 |
@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee
| 2negative
| 1,314 |
@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
| 2negative
| 1,315 |
@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
| 2negative
| 1,316 |
@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!
| 2negative
| 1,317 |
@united sitting in the middle for the first time .. Hope it works out well
| 0neutral
| 1,318 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.