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|---|---|---|
@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
| 2negative
| 1,419 |
@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united
| 2negative
| 1,420 |
@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
| 2negative
| 1,421 |
@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
| 2negative
| 1,422 |
@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx
| 2negative
| 1,423 |
@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
| 2negative
| 1,424 |
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
| 2negative
| 1,425 |
@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded
| 2negative
| 1,426 |
@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD
| 2negative
| 1,427 |
@united Nope, no more chances. Your airline messed up both ways of our trip.
| 2negative
| 1,428 |
@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx
| 2negative
| 1,429 |
@united you're my early frontrunner for best airline! #oscars2016
| 1positive
| 1,430 |
@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.
| 2negative
| 1,431 |
@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
| 2negative
| 1,432 |
@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
| 2negative
| 1,433 |
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
| 1positive
| 1,434 |
@united will lose my bag but won't give me free pretzels #frauds
| 2negative
| 1,435 |
@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS
| 2negative
| 1,436 |
@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
| 2negative
| 1,437 |
@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
| 2negative
| 1,438 |
@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!
| 2negative
| 1,439 |
@united is it even legal for you guys to advertise flights that you cant honor??
| 2negative
| 1,440 |
@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
| 2negative
| 1,441 |
@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
| 2negative
| 1,442 |
@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away
| 2negative
| 1,443 |
@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).
| 2negative
| 1,444 |
@united it will be on a different airline.
| 2negative
| 1,445 |
@united and was told that its been the case for weeks but is still not resolved.
| 2negative
| 1,446 |
"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
| 2negative
| 1,447 |
@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
| 2negative
| 1,448 |
@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
| 2negative
| 1,449 |
@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?
| 0neutral
| 1,450 |
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
| 2negative
| 1,451 |
@united How do I get through @TSA to finally board UA 1534?
| 0neutral
| 1,452 |
@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.
| 2negative
| 1,453 |
@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
| 2negative
| 1,454 |
@united i need help but in spanish
| 2negative
| 1,455 |
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online
| 2negative
| 1,456 |
@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
| 2negative
| 1,457 |
@united @reccewife with the exception of everything you've asked for. Heh
| 0neutral
| 1,458 |
@united UA1731 - Denver to Austin... Still on the ground...
| 2negative
| 1,459 |
@united either your staff or whoever you contract with at PVD is failing you big time tonight...
| 2negative
| 1,460 |
@united UA1469. Just landed.
| 0neutral
| 1,461 |
@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
| 2negative
| 1,462 |
@united flight 435
| 0neutral
| 1,463 |
@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN
| 2negative
| 1,464 |
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
| 2negative
| 1,465 |
@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
| 2negative
| 1,466 |
@united will do. Thanks for the help. Cheers
| 1positive
| 1,467 |
@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA
| 2negative
| 1,468 |
@united yes I did. Terrible service from your courrier
| 2negative
| 1,469 |
@united compensate us for new clothes bet you won't
| 2negative
| 1,470 |
@united I have 8 flights with you in the next two weeks :) let's make some good memories!
| 1positive
| 1,471 |
@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)
| 2negative
| 1,472 |
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
| 2negative
| 1,473 |
@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
| 2negative
| 1,474 |
"@united I tried the online tracking and they said something like ""attempting to locate luggage"""
| 2negative
| 1,475 |
@united your worker told us not to call because we'd be talking to someone in Thailand...
| 2negative
| 1,476 |
@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
| 2negative
| 1,477 |
@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
| 2negative
| 1,478 |
@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united
| 2negative
| 1,479 |
@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
| 2negative
| 1,480 |
@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
| 2negative
| 1,481 |
@united if you don't like delayed bags, why do you let it happen so much?
| 2negative
| 1,482 |
@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay
| 2negative
| 1,483 |
@united he is so excellent and so reliable :) #happycustomer
| 1positive
| 1,484 |
@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
| 2negative
| 1,485 |
@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
| 2negative
| 1,486 |
@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow
| 0neutral
| 1,487 |
@united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you
| 0neutral
| 1,488 |
@united it was delivered! Thank you for making sure it arrived at my doorstep!
| 1positive
| 1,489 |
@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.
| 2negative
| 1,490 |
@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.
| 2negative
| 1,491 |
@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.
| 0neutral
| 1,492 |
?ÛÏ@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z?Û?
| 1positive
| 1,493 |
@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
| 2negative
| 1,494 |
@united Thanks for the vague canned response that doesn't address the issue!
| 2negative
| 1,495 |
@united thank you!
| 1positive
| 1,496 |
@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
| 2negative
| 1,497 |
@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
| 2negative
| 1,498 |
@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
| 2negative
| 1,499 |
@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
| 2negative
| 1,500 |
@united I did. It took about an hour and a half though
| 2negative
| 1,501 |
@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
| 2negative
| 1,502 |
@united i did but i got nothing from it. Just dissapointment =(
| 2negative
| 1,503 |
@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
| 2negative
| 1,504 |
@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
| 1positive
| 1,505 |
@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
| 2negative
| 1,506 |
@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
| 2negative
| 1,507 |
@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)
| 1positive
| 1,508 |
@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
| 2negative
| 1,509 |
@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
| 2negative
| 1,510 |
@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
| 2negative
| 1,511 |
@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
| 2negative
| 1,512 |
@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
| 2negative
| 1,513 |
@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing
| 2negative
| 1,514 |
"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
| 2negative
| 1,515 |
@united what about the poor customer service at checkin at Kansas KCI?!? That's it???
| 2negative
| 1,516 |
@united except all of that delayed the flight anyway.
| 2negative
| 1,517 |
@United maybe find a different gate #ua1758
| 2negative
| 1,518 |
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