context
stringlengths 136
615
| goal
stringclasses 96
values | metadata
stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
250
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int64 1
39
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|---|---|---|---|---|---|
Customer name is norman bouchard. membership level is guest. phone number is (727) 273-0631. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/michael_kors-shirt.jpeg'}]. delivery address is 3064 2nd ave jacksonville, mi 8508.
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single_item_query: shirt_how_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(727) 273-0631"}, "order": {"street_address": "3064 2nd ave", "full_address": "3064 2nd ave jacksonville, mi 8508", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "state": "mi", "zip_code": "8508"}, "product": {"names": ["michael_kors shirt"], "amounts": [89]}, "flow": "single_item_query", "subflow": "shirt_how_3"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_3", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, I would like to know how long the arm length is for the Michael Kors shirt?"}, {"role": "assistant", "content": "Okay, I can help with that. One moment, I'll check our detailed product guides"}, {"role": "assistant", "content": "For that item, the sleeve lengths run from 32 inches for small, to 34 inches on medium, and 36 inches on the large shirts"}, {"role": "assistant", "content": "Is there anything else that I can help you with?"}]
|
Ok great thank you, that is all I needed
| 2 |
Customer name is norman bouchard. membership level is guest. phone number is (727) 273-0631. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/michael_kors-shirt.jpeg'}]. delivery address is 3064 2nd ave jacksonville, mi 8508.
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single_item_query: shirt_how_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(727) 273-0631"}, "order": {"street_address": "3064 2nd ave", "full_address": "3064 2nd ave jacksonville, mi 8508", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "state": "mi", "zip_code": "8508"}, "product": {"names": ["michael_kors shirt"], "amounts": [89]}, "flow": "single_item_query", "subflow": "shirt_how_3"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_3", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, I would like to know how long the arm length is for the Michael Kors shirt?"}, {"role": "assistant", "content": "Okay, I can help with that. One moment, I'll check our detailed product guides"}, {"role": "assistant", "content": "For that item, the sleeve lengths run from 32 inches for small, to 34 inches on medium, and 36 inches on the large shirts"}, {"role": "assistant", "content": "Is there anything else that I can help you with?"}, {"role": "user", "content": "Ok great thank you, that is all I needed"}, {"role": "assistant", "content": "You're welcome. Have a great day"}]
|
you too
| 3 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[]
|
Hey
| 1 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}]
|
Thanks for the welcoming message my name is Joyce Wu and I am calling to complain
| 2 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}]
|
I want to buy an item but it was cheaper yesterday
| 3 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}]
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much cheaper
| 4 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}]
|
it was cheaper at your website
| 5 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}]
|
ok I can do that
| 6 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}]
|
Order ID: 9078678619
| 7 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}]
|
Account ID: QOELUDNBZP
| 8 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
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purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}]
|
I do is the price likely to go down over the next days_
| 9 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}, {"role": "user", "content": "I do is the price likely to go down over the next days_"}]
|
or could you give me a couppon to access a better price?
| 10 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}, {"role": "user", "content": "I do is the price likely to go down over the next days_"}, {"role": "user", "content": "or could you give me a couppon to access a better price?"}]
|
coupon*
| 11 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}, {"role": "user", "content": "I do is the price likely to go down over the next days_"}, {"role": "user", "content": "or could you give me a couppon to access a better price?"}, {"role": "user", "content": "coupon*"}, {"role": "assistant", "content": "Of course, Joyce. As a valued customer, I can help."}, {"role": "assistant", "content": "Please use promo code 30EF0"}]
|
Ok thanks a lot
| 12 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}, {"role": "user", "content": "I do is the price likely to go down over the next days_"}, {"role": "user", "content": "or could you give me a couppon to access a better price?"}, {"role": "user", "content": "coupon*"}, {"role": "assistant", "content": "Of course, Joyce. As a valued customer, I can help."}, {"role": "assistant", "content": "Please use promo code 30EF0"}, {"role": "user", "content": "Ok thanks a lot"}]
|
I will defintely use it.
| 13 |
Customer name is joyce wu. membership level is gold. email is jw015141@email.com. phone number is (755) 939-4403. order ID is 9078678619. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8750 brushwick dr jacksonville, mi 24916.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "qoeludnbzp", "customer_name": "joyce wu", "email": "jw015141@email.com", "member_level": "gold", "phone": "(755) 939-4403", "username": "jw015141"}, "order": {"street_address": "8750 brushwick dr", "full_address": "8750 brushwick dr jacksonville, mi 24916", "city": "jacksonville", "num_products": "1", "order_id": "9078678619", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "24916"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "user", "content": "Hey"}, {"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Thanks for the welcoming message my name is Joyce Wu and I am calling to complain"}, {"role": "user", "content": "I want to buy an item but it was cheaper yesterday"}, {"role": "user", "content": "much cheaper"}, {"role": "assistant", "content": "OK. Was it cheaper on our website, or with a competitor?"}, {"role": "user", "content": "it was cheaper at your website"}, {"role": "assistant", "content": "Ok. Let me pull up your account and see what I can do."}, {"role": "assistant", "content": "OK Joyce. I have pulled up the account."}, {"role": "assistant", "content": "I will need your account id and order id next"}, {"role": "user", "content": "ok I can do that"}, {"role": "user", "content": "Order ID: 9078678619"}, {"role": "user", "content": "Account ID: QOELUDNBZP"}, {"role": "assistant", "content": "Thanks. I have verified your ID."}, {"role": "assistant", "content": "Our prices fluctuate due to an algorithm. It could be any numvber of variables."}, {"role": "assistant", "content": "Stock, shipping, demand"}, {"role": "assistant", "content": "I hope you understand."}, {"role": "user", "content": "I do is the price likely to go down over the next days_"}, {"role": "user", "content": "or could you give me a couppon to access a better price?"}, {"role": "user", "content": "coupon*"}, {"role": "assistant", "content": "Of course, Joyce. As a valued customer, I can help."}, {"role": "assistant", "content": "Please use promo code 30EF0"}, {"role": "user", "content": "Ok thanks a lot"}, {"role": "user", "content": "I will defintely use it."}, {"role": "assistant", "content": "You're welcome. Anything else, Joyce?"}]
|
no that would be all agent
| 14 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[]
|
Hi, can you et me know when my subscription expires?
| 1 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}]
|
when it is due
| 2 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}]
|
Albert Sanders
| 3 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}]
|
CAEPUJXAX4
| 4 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}]
|
5058530075
| 5 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}, {"role": "user", "content": "5058530075"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow."}]
|
ok
| 6 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}, {"role": "user", "content": "5058530075"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow."}, {"role": "user", "content": "ok"}]
|
can i pay it
| 7 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}, {"role": "user", "content": "5058530075"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow."}, {"role": "user", "content": "ok"}, {"role": "user", "content": "can i pay it"}, {"role": "assistant", "content": "I will provide you with a link to your account so that you can conveniently check your subscription status in the future."}, {"role": "assistant", "content": "Yes, sure."}, {"role": "assistant", "content": "Your payment of $49 has been processed."}]
|
thank you
| 8 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}, {"role": "user", "content": "5058530075"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow."}, {"role": "user", "content": "ok"}, {"role": "user", "content": "can i pay it"}, {"role": "assistant", "content": "I will provide you with a link to your account so that you can conveniently check your subscription status in the future."}, {"role": "assistant", "content": "Yes, sure."}, {"role": "assistant", "content": "Your payment of $49 has been processed."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "You are welcome."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
no
| 9 |
Customer name is albert sanders. membership level is guest. phone number is (593) 873-4645. order ID is 5058530075. delivery address is 6096 lincoln ave san mateo, wa 80370.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "caepujxax4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(593) 873-4645"}, "order": {"street_address": "6096 lincoln ave", "full_address": "6096 lincoln ave san mateo, wa 80370", "city": "san mateo", "order_id": "5058530075", "state": "wa", "zip_code": "80370"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi, can you et me know when my subscription expires?"}, {"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "assistant", "content": "I can certainly help you with that. Would you like to know when your payment is due or whether your subscription is currently active?"}, {"role": "user", "content": "when it is due"}, {"role": "assistant", "content": "Can you please provide me with your full name, account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "CAEPUJXAX4"}, {"role": "user", "content": "5058530075"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Your subscription is currently inactive. You have a subscription fee of $49 due tomorrow."}, {"role": "user", "content": "ok"}, {"role": "user", "content": "can i pay it"}, {"role": "assistant", "content": "I will provide you with a link to your account so that you can conveniently check your subscription status in the future."}, {"role": "assistant", "content": "Yes, sure."}, {"role": "assistant", "content": "Your payment of $49 has been processed."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "You are welcome."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "no"}]
|
thats it
| 10 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 5160 kennedy st la fayette, ca 30623.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "5160 kennedy st", "full_address": "5160 kennedy st la fayette, ca 30623", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "30623"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I help you?"}]
|
Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account
| 1 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 5160 kennedy st la fayette, ca 30623.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "5160 kennedy st", "full_address": "5160 kennedy st la fayette, ca 30623", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "30623"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I help you?"}, {"role": "user", "content": "Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account"}, {"role": "assistant", "content": "Sure I can help with that. Can I have your full name?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 5160 kennedy st la fayette, ca 30623.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "5160 kennedy st", "full_address": "5160 kennedy st la fayette, ca 30623", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "30623"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I help you?"}, {"role": "user", "content": "Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account"}, {"role": "assistant", "content": "Sure I can help with that. Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "How did you hear about this issue?"}]
|
I got an email saying my subscription was removed. I still want the subscription.
| 3 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 5160 kennedy st la fayette, ca 30623.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "5160 kennedy st", "full_address": "5160 kennedy st la fayette, ca 30623", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "30623"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I help you?"}, {"role": "user", "content": "Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account"}, {"role": "assistant", "content": "Sure I can help with that. Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "How did you hear about this issue?"}, {"role": "user", "content": "I got an email saying my subscription was removed. I still want the subscription."}, {"role": "assistant", "content": "I just looked into our system and your subscription is still active. It appears that it was a spam email. Please disregard it."}]
|
Perfect, thank you so much for helping me out.
| 4 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 5160 kennedy st la fayette, ca 30623.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "5160 kennedy st", "full_address": "5160 kennedy st la fayette, ca 30623", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "30623"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme today. How may I help you?"}, {"role": "user", "content": "Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account"}, {"role": "assistant", "content": "Sure I can help with that. Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "How did you hear about this issue?"}, {"role": "user", "content": "I got an email saying my subscription was removed. I still want the subscription."}, {"role": "assistant", "content": "I just looked into our system and your subscription is still active. It appears that it was a spam email. Please disregard it."}, {"role": "user", "content": "Perfect, thank you so much for helping me out."}, {"role": "assistant", "content": "You're Welcome. Can I help with anything else today?"}]
|
Nope, that'll be it
| 5 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}]
|
my subscription was removed, but I want it
| 1 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}]
|
I want my subscription back
| 2 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}]
|
Name: Rodriguez Domingo Member Level: Silver
| 3 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}]
|
not sure
| 4 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}]
|
There is neither
| 5 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}]
|
Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59
| 6 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}]
|
I dont have it
| 7 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}, {"role": "user", "content": "I dont have it"}]
|
all the info I have has been given
| 8 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}, {"role": "user", "content": "I dont have it"}, {"role": "user", "content": "all the info I have has been given"}, {"role": "assistant", "content": "do you want the subscription, or to order those boots?"}]
|
I wanted to know my subscription status
| 9 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}, {"role": "user", "content": "I dont have it"}, {"role": "user", "content": "all the info I have has been given"}, {"role": "assistant", "content": "do you want the subscription, or to order those boots?"}, {"role": "user", "content": "I wanted to know my subscription status"}, {"role": "assistant", "content": "i cannot give you a subscription status without a valid account id # and order ID #"}, {"role": "assistant", "content": "as i do not know which account is yours by name alone"}]
|
Okay nevermind then
| 10 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}, {"role": "user", "content": "I dont have it"}, {"role": "user", "content": "all the info I have has been given"}, {"role": "assistant", "content": "do you want the subscription, or to order those boots?"}, {"role": "user", "content": "I wanted to know my subscription status"}, {"role": "assistant", "content": "i cannot give you a subscription status without a valid account id # and order ID #"}, {"role": "assistant", "content": "as i do not know which account is yours by name alone"}, {"role": "user", "content": "Okay nevermind then"}, {"role": "assistant", "content": "did you want to know your shipping status?"}, {"role": "assistant", "content": "or a status on an order"}]
|
no
| 11 |
Customer name is rodriguez domingo. membership level is silver. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 7035 circle drive la fayette, wa 10175.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "silver"}, "order": {"street_address": "7035 circle drive", "full_address": "7035 circle drive la fayette, wa 10175", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "wa", "zip_code": "10175"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "How may I help you today?"}, {"role": "user", "content": "my subscription was removed, but I want it"}, {"role": "assistant", "content": "i see, so you wish to pay the past due amount on your subscription?"}, {"role": "assistant", "content": "or just check the status?"}, {"role": "user", "content": "I want my subscription back"}, {"role": "user", "content": "Name: Rodriguez Domingo Member Level: Silver"}, {"role": "assistant", "content": "ok, do you know why it was removed? did you forget to pay the bill?"}, {"role": "user", "content": "not sure"}, {"role": "assistant", "content": "ok, I will look into this for you, can i have your account id and order id please"}, {"role": "assistant", "content": "i will need the account and order id's to pull up your info"}, {"role": "user", "content": "There is neither"}, {"role": "user", "content": "Address: 7035 Circle Drive La Fayette, WA 10175 Product: Boots Brand: Michael_Kors Amount: $59"}, {"role": "assistant", "content": "Sir, if you are inquiring about your subscription, you must have had an account and order # when you bought it"}, {"role": "assistant", "content": "i need this info to look into your subscription"}, {"role": "user", "content": "I dont have it"}, {"role": "user", "content": "all the info I have has been given"}, {"role": "assistant", "content": "do you want the subscription, or to order those boots?"}, {"role": "user", "content": "I wanted to know my subscription status"}, {"role": "assistant", "content": "i cannot give you a subscription status without a valid account id # and order ID #"}, {"role": "assistant", "content": "as i do not know which account is yours by name alone"}, {"role": "user", "content": "Okay nevermind then"}, {"role": "assistant", "content": "did you want to know your shipping status?"}, {"role": "assistant", "content": "or a status on an order"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "is there anything else i can help you with today"}]
|
no
| 12 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}]
|
Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid
| 1 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}]
|
Ok
| 2 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}]
|
Yes
| 3 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay can I get your full name please?"}]
|
My name is Chloe Zhang
| 4 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay can I get your full name please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "can i get your account ID and order ID please?"}]
|
My account ID is 3LXHBLMHGJ and my order ID is 7848182656
| 5 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay can I get your full name please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "can i get your account ID and order ID please?"}, {"role": "user", "content": "My account ID is 3LXHBLMHGJ and my order ID is 7848182656"}, {"role": "assistant", "content": "What is your membership level?"}]
|
Silver
| 6 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay can I get your full name please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "can i get your account ID and order ID please?"}, {"role": "user", "content": "My account ID is 3LXHBLMHGJ and my order ID is 7848182656"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "So I can offer you a one day extension"}]
|
Okay, I will see what I can do to get the amount for a payment as soon as possible.
| 7 |
Customer name is chloe zhang. membership level is silver. phone number is (552) 194-2549. order ID is 7848182656. delivery address is 5149 brushwick dr monterey, wa 74790.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "3lxhblmhgj", "customer_name": "chloe zhang", "member_level": "silver", "phone": "(552) 194-2549"}, "order": {"street_address": "5149 brushwick dr", "full_address": "5149 brushwick dr monterey, wa 74790", "city": "monterey", "order_id": "7848182656", "state": "wa", "zip_code": "74790"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. How can i help you today?"}, {"role": "user", "content": "Hi, I signed up for the subscription service, but I do not have the funds to pay for it right now. I wondered if I could go ahead and use the benefits and then pay for it next Friday when I get paid"}, {"role": "assistant", "content": "I'd be happy to look into this for you give me just a moment please"}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "So your wondering if you could have an extension and pay your subscription a little bit late?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay can I get your full name please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "can i get your account ID and order ID please?"}, {"role": "user", "content": "My account ID is 3LXHBLMHGJ and my order ID is 7848182656"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "So I can offer you a one day extension"}, {"role": "user", "content": "Okay, I will see what I can do to get the amount for a payment as soon as possible."}, {"role": "assistant", "content": "Okay I have added the extension to your account."}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
|
No, that is all
| 8 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix844@email.com. phone number is (939) 333-7702. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4493 lexington ave brighton, ny 78072.
|
manage_account: manage_change_phone
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix844@email.com", "member_level": "bronze", "phone": "(939) 333-7702", "pin_number": "727544", "username": "aphoenix844"}, "order": {"street_address": "4493 lexington ave", "full_address": "4493 lexington ave brighton, ny 78072", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "78072"}, "product": {"names": ["guess shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "manage_change_phone"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_phone", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[]
|
Hello there
| 1 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix844@email.com. phone number is (939) 333-7702. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4493 lexington ave brighton, ny 78072.
|
manage_account: manage_change_phone
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix844@email.com", "member_level": "bronze", "phone": "(939) 333-7702", "pin_number": "727544", "username": "aphoenix844"}, "order": {"street_address": "4493 lexington ave", "full_address": "4493 lexington ave brighton, ny 78072", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "78072"}, "product": {"names": ["guess shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "manage_change_phone"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_phone", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "user", "content": "Hello there"}, {"role": "assistant", "content": "Hello Thank you for contacting us today."}]
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I was hoping to try to change the phone number on my account. I accidentally put one of the numbers wrong/
| 2 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix844@email.com. phone number is (939) 333-7702. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4493 lexington ave brighton, ny 78072.
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manage_account: manage_change_phone
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{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix844@email.com", "member_level": "bronze", "phone": "(939) 333-7702", "pin_number": "727544", "username": "aphoenix844"}, "order": {"street_address": "4493 lexington ave", "full_address": "4493 lexington ave brighton, ny 78072", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "78072"}, "product": {"names": ["guess shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "manage_change_phone"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_phone", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "user", "content": "Hello there"}, {"role": "assistant", "content": "Hello Thank you for contacting us today."}, {"role": "user", "content": "I was hoping to try to change the phone number on my account. I accidentally put one of the numbers wrong/"}, {"role": "assistant", "content": "That shouldn't be a problem, can I have your First and last name please?"}]
|
Alessandro Phoenix
| 3 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix844@email.com. phone number is (939) 333-7702. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4493 lexington ave brighton, ny 78072.
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manage_account: manage_change_phone
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix844@email.com", "member_level": "bronze", "phone": "(939) 333-7702", "pin_number": "727544", "username": "aphoenix844"}, "order": {"street_address": "4493 lexington ave", "full_address": "4493 lexington ave brighton, ny 78072", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "78072"}, "product": {"names": ["guess shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "manage_change_phone"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_phone", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "user", "content": "Hello there"}, {"role": "assistant", "content": "Hello Thank you for contacting us today."}, {"role": "user", "content": "I was hoping to try to change the phone number on my account. I accidentally put one of the numbers wrong/"}, {"role": "assistant", "content": "That shouldn't be a problem, can I have your First and last name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Alright, in order to get the phone number changed I'll need to you provide the number currently on the account and two of the following: Zip code, Pin number Username, Email or an old Oder ID."}, {"role": "assistant", "content": "Order*"}]
|
Phone Number: (939) 333-7702 Member Level: Bronze Email Address: aphoenix844@email.com Pin Number: 727544 Username: aphoenix844
| 4 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix844@email.com. phone number is (939) 333-7702. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4493 lexington ave brighton, ny 78072.
|
manage_account: manage_change_phone
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix844@email.com", "member_level": "bronze", "phone": "(939) 333-7702", "pin_number": "727544", "username": "aphoenix844"}, "order": {"street_address": "4493 lexington ave", "full_address": "4493 lexington ave brighton, ny 78072", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "78072"}, "product": {"names": ["guess shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "manage_change_phone"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_phone", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "user", "content": "Hello there"}, {"role": "assistant", "content": "Hello Thank you for contacting us today."}, {"role": "user", "content": "I was hoping to try to change the phone number on my account. I accidentally put one of the numbers wrong/"}, {"role": "assistant", "content": "That shouldn't be a problem, can I have your First and last name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Alright, in order to get the phone number changed I'll need to you provide the number currently on the account and two of the following: Zip code, Pin number Username, Email or an old Oder ID."}, {"role": "assistant", "content": "Order*"}, {"role": "user", "content": "Phone Number: (939) 333-7702 Member Level: Bronze Email Address: aphoenix844@email.com Pin Number: 727544 Username: aphoenix844"}]
|
I'm not seeing a order ID but I do have the address?
| 5 |
Customer name is sanya afzal. membership level is gold. phone number is (428) 677-1297. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4547 2nd ave newark, ca 69745.
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single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(428) 677-1297"}, "order": {"street_address": "4547 2nd ave", "full_address": "4547 2nd ave newark, ca 69745", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "69745"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[]
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I would to know more about the jacket I am purchasing.
| 1 |
Customer name is sanya afzal. membership level is gold. phone number is (428) 677-1297. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4547 2nd ave newark, ca 69745.
|
single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(428) 677-1297"}, "order": {"street_address": "4547 2nd ave", "full_address": "4547 2nd ave newark, ca 69745", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "69745"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "I would to know more about the jacket I am purchasing."}]
|
I am wondering what is the jacket material?
| 2 |
Customer name is sanya afzal. membership level is gold. phone number is (428) 677-1297. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4547 2nd ave newark, ca 69745.
|
single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(428) 677-1297"}, "order": {"street_address": "4547 2nd ave", "full_address": "4547 2nd ave newark, ca 69745", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "69745"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "I would to know more about the jacket I am purchasing."}, {"role": "user", "content": "I am wondering what is the jacket material?"}, {"role": "assistant", "content": "No problem, one moment please!"}, {"role": "assistant", "content": "The outside is made with synthetic materials, which is a combination of Polyester, Nylon, and tricot. This ensures it is windproof. But, the inside is lined with cotton which optimizes it for insulation and allows your body to retain as much heat as"}, {"role": "assistant", "content": "as much heat as possible."}]
|
That is definitely a comfortable material! Thanks for the info
| 3 |
Customer name is sanya afzal. membership level is gold. phone number is (428) 677-1297. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4547 2nd ave newark, ca 69745.
|
single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(428) 677-1297"}, "order": {"street_address": "4547 2nd ave", "full_address": "4547 2nd ave newark, ca 69745", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "69745"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "I would to know more about the jacket I am purchasing."}, {"role": "user", "content": "I am wondering what is the jacket material?"}, {"role": "assistant", "content": "No problem, one moment please!"}, {"role": "assistant", "content": "The outside is made with synthetic materials, which is a combination of Polyester, Nylon, and tricot. This ensures it is windproof. But, the inside is lined with cotton which optimizes it for insulation and allows your body to retain as much heat as"}, {"role": "assistant", "content": "as much heat as possible."}, {"role": "user", "content": "That is definitely a comfortable material! Thanks for the info"}, {"role": "assistant", "content": "No problem! Is there anything else I can help with today?"}]
|
Nothing else, Have a good day!
| 4 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
hi
| 1 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}]
|
I want to get an item, but my card was rejected
| 2 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}]
|
Chloe Zhang
| 3 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}]
|
Yes I did
| 4 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}]
|
okay.
| 5 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}, {"role": "user", "content": "okay."}]
|
Thanks
| 6 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}, {"role": "user", "content": "okay."}, {"role": "user", "content": "Thanks"}]
|
this worked
| 7 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}, {"role": "user", "content": "okay."}, {"role": "user", "content": "Thanks"}, {"role": "user", "content": "this worked"}]
|
What do you think could have triggered this
| 8 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
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troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}, {"role": "user", "content": "okay."}, {"role": "user", "content": "Thanks"}, {"role": "user", "content": "this worked"}, {"role": "user", "content": "What do you think could have triggered this"}, {"role": "assistant", "content": "You are welcome. Is there anything else that I can help you with?"}]
|
No that's all
| 9 |
Customer name is chloe zhang. membership level is silver. email is cz681157@email.com. phone number is (793) 439-1233. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 6921 2nd ave la fayette, wa 882.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz681157@email.com", "member_level": "silver", "phone": "(793) 439-1233", "username": "cz681157"}, "order": {"street_address": "6921 2nd ave", "full_address": "6921 2nd ave la fayette, wa 882", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 69, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "882"}, "product": {"names": ["calvin_klein boots"], "amounts": [69]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "hi"}, {"role": "user", "content": "I want to get an item, but my card was rejected"}, {"role": "assistant", "content": "Glad to help. May I have your full name please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "thanks Chloe."}, {"role": "assistant", "content": "did your try entering the credit card information again?"}, {"role": "user", "content": "Yes I did"}, {"role": "assistant", "content": "then try logging out and logging back in."}, {"role": "user", "content": "okay."}, {"role": "user", "content": "Thanks"}, {"role": "user", "content": "this worked"}, {"role": "user", "content": "What do you think could have triggered this"}, {"role": "assistant", "content": "You are welcome. Is there anything else that I can help you with?"}, {"role": "user", "content": "No that's all"}, {"role": "assistant", "content": "This is a technical issue maybe."}]
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Okay
| 10 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
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[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}]
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Hello, I need to move my shipping to next week.
| 1 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}]
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I need to save on shipping honestly, it's too much.
| 2 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}]
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Albert Sanders
| 3 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}]
|
and my order ID is 9034852634
| 4 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}]
|
8XLYMDW1L4
| 5 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}]
|
Order Received
| 6 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "And your membership level, please?"}]
|
I'm a guest member
| 7 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "And your membership level, please?"}, {"role": "user", "content": "I'm a guest member"}, {"role": "assistant", "content": "Great! And just to confirm, you would like to downgrade your shipping to next week, correct?"}]
|
Yes that is correct
| 8 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
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order_issue: manage_downgrade
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{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "And your membership level, please?"}, {"role": "user", "content": "I'm a guest member"}, {"role": "assistant", "content": "Great! And just to confirm, you would like to downgrade your shipping to next week, correct?"}, {"role": "user", "content": "Yes that is correct"}]
|
Hopefully I don't need a gold membership for that.
| 9 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
|
order_issue: manage_downgrade
|
{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "And your membership level, please?"}, {"role": "user", "content": "I'm a guest member"}, {"role": "assistant", "content": "Great! And just to confirm, you would like to downgrade your shipping to next week, correct?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "user", "content": "Hopefully I don't need a gold membership for that."}, {"role": "assistant", "content": "Not at all! Thankfully you contacted us early, before your order went into processing or shipment."}, {"role": "assistant", "content": "You're all set; the delivery has been changed to next week."}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}]
|
Oh okay great! Thank you so much, I appreciate it.
| 10 |
Customer name is albert sanders. membership level is guest. phone number is (655) 293-1032. order ID is 9034852634. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9365 circle drive jacksonville, ca 55413.
|
order_issue: manage_downgrade
|
{"scenario": {"personal": {"account_id": "8xlymdw1l4", "customer_name": "albert sanders", "member_level": "guest", "phone": "(655) 293-1032"}, "order": {"street_address": "9365 circle drive", "full_address": "9365 circle drive jacksonville, ca 55413", "city": "jacksonville", "num_products": "1", "order_id": "9034852634", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "order received", "state": "ca", "zip_code": "55413"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "manage_downgrade"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_downgrade", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I need to move my shipping to next week."}, {"role": "user", "content": "I need to save on shipping honestly, it's too much."}, {"role": "assistant", "content": "I completely understand, and I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "and my order ID is 9034852634"}, {"role": "assistant", "content": "Thank you, Albert. To continue assisting you, may I please get your Account ID as well?"}, {"role": "user", "content": "8XLYMDW1L4"}, {"role": "assistant", "content": "What is the shipping status on your order? It may say \"Order Received\", \"In Transit\", \"Out For Delivery\", or \"Delivered\"."}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "And your membership level, please?"}, {"role": "user", "content": "I'm a guest member"}, {"role": "assistant", "content": "Great! And just to confirm, you would like to downgrade your shipping to next week, correct?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "user", "content": "Hopefully I don't need a gold membership for that."}, {"role": "assistant", "content": "Not at all! Thankfully you contacted us early, before your order went into processing or shipment."}, {"role": "assistant", "content": "You're all set; the delivery has been changed to next week."}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}, {"role": "user", "content": "Oh okay great! Thank you so much, I appreciate it."}]
|
That's all I needed today
| 11 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one
| 1 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}]
|
ok
| 2 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}]
|
Name: Sanya Afzal
| 3 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}]
|
Account ID: F5Q8PTYU91
| 4 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}, {"role": "user", "content": "Account ID: F5Q8PTYU91"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have the order ID please?"}]
|
Order ID: 1177478183
| 5 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}, {"role": "user", "content": "Account ID: F5Q8PTYU91"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have the order ID please?"}, {"role": "user", "content": "Order ID: 1177478183"}, {"role": "assistant", "content": "Thanks."}, {"role": "assistant", "content": "Could I ask your membership level with us?"}]
|
Guest
| 6 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}, {"role": "user", "content": "Account ID: F5Q8PTYU91"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have the order ID please?"}, {"role": "user", "content": "Order ID: 1177478183"}, {"role": "assistant", "content": "Thanks."}, {"role": "assistant", "content": "Could I ask your membership level with us?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "What is the refund amount that you'd like?"}]
|
$94
| 7 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}, {"role": "user", "content": "Account ID: F5Q8PTYU91"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have the order ID please?"}, {"role": "user", "content": "Order ID: 1177478183"}, {"role": "assistant", "content": "Thanks."}, {"role": "assistant", "content": "Could I ask your membership level with us?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "What is the refund amount that you'd like?"}, {"role": "user", "content": "$94"}]
|
thanks!
| 8 |
Customer name is sanya afzal. membership level is guest. phone number is (771) 591-8366. order ID is 1177478183. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 1090 kennedy st baltimore, tx 7702.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "f5q8ptyu91", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(771) 591-8366"}, "order": {"street_address": "1090 kennedy st", "full_address": "1090 kennedy st baltimore, tx 7702", "city": "baltimore", "num_products": "1", "order_id": "1177478183", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "order received", "state": "tx", "zip_code": "7702"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me. I only wanted one"}, {"role": "assistant", "content": "I see, let me look into that for you."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I get your name or account ID?"}, {"role": "user", "content": "Name: Sanya Afzal"}, {"role": "user", "content": "Account ID: F5Q8PTYU91"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have the order ID please?"}, {"role": "user", "content": "Order ID: 1177478183"}, {"role": "assistant", "content": "Thanks."}, {"role": "assistant", "content": "Could I ask your membership level with us?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "What is the refund amount that you'd like?"}, {"role": "user", "content": "$94"}, {"role": "user", "content": "thanks!"}, {"role": "assistant", "content": "Is there anything else I can help with today?"}]
|
nope, that's it.
| 9 |
Customer name is sanya afzal. membership level is gold. phone number is (249) 853-7471. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1874 brushwick dr newark, ca 12063.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(249) 853-7471"}, "order": {"street_address": "1874 brushwick dr", "full_address": "1874 brushwick dr newark, ca 12063", "city": "newark", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "12063"}, "product": {"names": ["michael_kors boots", "calvin_klein jeans", "calvin_klein jeans"], "amounts": [84, 64, 54]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How can I help you?"}]
|
Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order?
| 1 |
Customer name is sanya afzal. membership level is gold. phone number is (249) 853-7471. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1874 brushwick dr newark, ca 12063.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(249) 853-7471"}, "order": {"street_address": "1874 brushwick dr", "full_address": "1874 brushwick dr newark, ca 12063", "city": "newark", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "12063"}, "product": {"names": ["michael_kors boots", "calvin_klein jeans", "calvin_klein jeans"], "amounts": [84, 64, 54]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How can I help you?"}, {"role": "user", "content": "Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order?"}, {"role": "assistant", "content": "I will need a few items of information first. May I have your full name?"}]
|
Yes, certainly! My name is Sanya Afzal.
| 2 |
Customer name is sanya afzal. membership level is gold. phone number is (249) 853-7471. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1874 brushwick dr newark, ca 12063.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(249) 853-7471"}, "order": {"street_address": "1874 brushwick dr", "full_address": "1874 brushwick dr newark, ca 12063", "city": "newark", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "12063"}, "product": {"names": ["michael_kors boots", "calvin_klein jeans", "calvin_klein jeans"], "amounts": [84, 64, 54]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How can I help you?"}, {"role": "user", "content": "Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order?"}, {"role": "assistant", "content": "I will need a few items of information first. May I have your full name?"}, {"role": "user", "content": "Yes, certainly! My name is Sanya Afzal."}, {"role": "assistant", "content": "Thank you! Do you have a membership with us, Sanya?"}]
|
I do. I am a Gold Level Member.
| 3 |
Customer name is sanya afzal. membership level is gold. phone number is (249) 853-7471. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1874 brushwick dr newark, ca 12063.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(249) 853-7471"}, "order": {"street_address": "1874 brushwick dr", "full_address": "1874 brushwick dr newark, ca 12063", "city": "newark", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "12063"}, "product": {"names": ["michael_kors boots", "calvin_klein jeans", "calvin_klein jeans"], "amounts": [84, 64, 54]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How can I help you?"}, {"role": "user", "content": "Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order?"}, {"role": "assistant", "content": "I will need a few items of information first. May I have your full name?"}, {"role": "user", "content": "Yes, certainly! My name is Sanya Afzal."}, {"role": "assistant", "content": "Thank you! Do you have a membership with us, Sanya?"}, {"role": "user", "content": "I do. I am a Gold Level Member."}, {"role": "assistant", "content": "Gold members always get free shipping with all of their orders, so feel free to place your order knowing you will have no shipping charges."}]
|
Thank you so much. It has been a pleasure.
| 4 |
Customer name is sanya afzal. membership level is gold. phone number is (249) 853-7471. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1874 brushwick dr newark, ca 12063.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(249) 853-7471"}, "order": {"street_address": "1874 brushwick dr", "full_address": "1874 brushwick dr newark, ca 12063", "city": "newark", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "12063"}, "product": {"names": ["michael_kors boots", "calvin_klein jeans", "calvin_klein jeans"], "amounts": [84, 64, 54]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How can I help you?"}, {"role": "user", "content": "Hi, I have found a great deal today! I was wondering if the things in my shopping cart will get free shipping if I go through with the order?"}, {"role": "assistant", "content": "I will need a few items of information first. May I have your full name?"}, {"role": "user", "content": "Yes, certainly! My name is Sanya Afzal."}, {"role": "assistant", "content": "Thank you! Do you have a membership with us, Sanya?"}, {"role": "user", "content": "I do. I am a Gold Level Member."}, {"role": "assistant", "content": "Gold members always get free shipping with all of their orders, so feel free to place your order knowing you will have no shipping charges."}, {"role": "user", "content": "Thank you so much. It has been a pleasure."}, {"role": "assistant", "content": "Is there anything else you need today?"}]
|
No, that will be it.
| 5 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}]
|
HI there, I need to make some changes to my order. Can you help me change some shipping details please?
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}]
|
my account ID is CH1QW72V0H
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "my account ID is CH1QW72V0H"}]
|
Order ID: 6156128402
| 4 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "my account ID is CH1QW72V0H"}, {"role": "user", "content": "Order ID: 6156128402"}, {"role": "assistant", "content": "Okay, and what is the current shipping status on your order"}]
|
It says "Out for Delivery"
| 5 |
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