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stringlengths 136
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stringlengths 524
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stringlengths 2
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stringlengths 1
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|---|---|---|---|---|---|
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}]
|
The order statement says delivered
| 10 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}, {"role": "user", "content": "The order statement says delivered"}]
|
But I moved in that time period.
| 11 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}, {"role": "user", "content": "The order statement says delivered"}, {"role": "user", "content": "But I moved in that time period."}, {"role": "assistant", "content": "Yes, sometimes packages are marked as delivered before they actually are."}, {"role": "assistant", "content": "So this really isn't missing, because you moved and believe it went to the wrong address?"}]
|
Yes
| 12 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}, {"role": "user", "content": "The order statement says delivered"}, {"role": "user", "content": "But I moved in that time period."}, {"role": "assistant", "content": "Yes, sometimes packages are marked as delivered before they actually are."}, {"role": "assistant", "content": "So this really isn't missing, because you moved and believe it went to the wrong address?"}, {"role": "user", "content": "Yes"}]
|
That is correct.
| 13 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}, {"role": "user", "content": "The order statement says delivered"}, {"role": "user", "content": "But I moved in that time period."}, {"role": "assistant", "content": "Yes, sometimes packages are marked as delivered before they actually are."}, {"role": "assistant", "content": "So this really isn't missing, because you moved and believe it went to the wrong address?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "That is correct."}, {"role": "assistant", "content": "Lets get a new shipment out with the correct address then. One moment please."}, {"role": "assistant", "content": "What is the correct address?"}]
|
The correct address is 100 Vine Rd Monterey, WA 77409
| 14 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}, {"role": "user", "content": "order id is 1397366075"}, {"role": "assistant", "content": "How long have you been waiting for the package?"}, {"role": "user", "content": "The order statement says delivered"}, {"role": "user", "content": "But I moved in that time period."}, {"role": "assistant", "content": "Yes, sometimes packages are marked as delivered before they actually are."}, {"role": "assistant", "content": "So this really isn't missing, because you moved and believe it went to the wrong address?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "That is correct."}, {"role": "assistant", "content": "Lets get a new shipment out with the correct address then. One moment please."}, {"role": "assistant", "content": "What is the correct address?"}, {"role": "user", "content": "The correct address is 100 Vine Rd Monterey, WA 77409"}, {"role": "assistant", "content": "Alright Chloe, I updated your address and it should be sent to the new address. Was there anything else you needed help with today?"}]
|
No, that's all. Thank you.
| 15 |
Customer name is sanya afzal. membership level is gold. phone number is (895) 816-0778. delivery address is 1595 primrose ave newark, wa 88375.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(895) 816-0778"}, "order": {"street_address": "1595 primrose ave", "full_address": "1595 primrose ave newark, wa 88375", "city": "newark", "state": "wa", "zip_code": "88375"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you?"}]
|
Hi. I'd like to know when you guys open. I'm in Newark WA
| 1 |
Customer name is sanya afzal. membership level is gold. phone number is (895) 816-0778. delivery address is 1595 primrose ave newark, wa 88375.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(895) 816-0778"}, "order": {"street_address": "1595 primrose ave", "full_address": "1595 primrose ave newark, wa 88375", "city": "newark", "state": "wa", "zip_code": "88375"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you?"}, {"role": "user", "content": "Hi. I'd like to know when you guys open. I'm in Newark WA"}, {"role": "assistant", "content": "We open at 8 a.m."}]
|
Ok. Great. Thanks
| 2 |
Customer name is sanya afzal. membership level is gold. phone number is (895) 816-0778. delivery address is 1595 primrose ave newark, wa 88375.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(895) 816-0778"}, "order": {"street_address": "1595 primrose ave", "full_address": "1595 primrose ave newark, wa 88375", "city": "newark", "state": "wa", "zip_code": "88375"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you?"}, {"role": "user", "content": "Hi. I'd like to know when you guys open. I'm in Newark WA"}, {"role": "assistant", "content": "We open at 8 a.m."}, {"role": "user", "content": "Ok. Great. Thanks"}, {"role": "assistant", "content": "Is there anything else that I can help you?"}]
|
No thats it.
| 3 |
Customer name is sanya afzal. membership level is gold. phone number is (895) 816-0778. delivery address is 1595 primrose ave newark, wa 88375.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold", "phone": "(895) 816-0778"}, "order": {"street_address": "1595 primrose ave", "full_address": "1595 primrose ave newark, wa 88375", "city": "newark", "state": "wa", "zip_code": "88375"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you?"}, {"role": "user", "content": "Hi. I'd like to know when you guys open. I'm in Newark WA"}, {"role": "assistant", "content": "We open at 8 a.m."}, {"role": "user", "content": "Ok. Great. Thanks"}, {"role": "assistant", "content": "Is there anything else that I can help you?"}, {"role": "user", "content": "No thats it."}, {"role": "assistant", "content": "Great, have a nice day!"}]
|
You too
| 4 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[]
|
Hello
| 1 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
|
account_access: reset_2fa
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{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}]
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I went out sailing yesterday and I dropped my phone into the lake
| 2 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}]
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Now I can't get into my account because that was the phone that I used for the two-factor authentication
| 3 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}]
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Can you help me get into my account
| 4 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}]
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Sanya Afzal
| 5 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}, {"role": "user", "content": "Sanya Afzal"}]
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sa015576@email.com
| 6 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "sa015576@email.com"}, {"role": "assistant", "content": "Okay, i have sent you a link to your email. So you can reset your two factor authentication."}, {"role": "assistant", "content": "Is there anything else i cna help you with today"}]
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Okay let me check that
| 7 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "sa015576@email.com"}, {"role": "assistant", "content": "Okay, i have sent you a link to your email. So you can reset your two factor authentication."}, {"role": "assistant", "content": "Is there anything else i cna help you with today"}, {"role": "user", "content": "Okay let me check that"}]
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Oh i see the email
| 8 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "sa015576@email.com"}, {"role": "assistant", "content": "Okay, i have sent you a link to your email. So you can reset your two factor authentication."}, {"role": "assistant", "content": "Is there anything else i cna help you with today"}, {"role": "user", "content": "Okay let me check that"}, {"role": "user", "content": "Oh i see the email"}, {"role": "assistant", "content": "Great just follow the steps there and you will be able to get into your account."}]
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I just used the link to reset it and get in!
| 9 |
Customer name is sanya afzal. membership level is silver. email is sa015576@email.com. phone number is (367) 146-3659. delivery address is 9848 1st ave raleigh, mi 18991.
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account_access: reset_2fa
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{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa015576@email.com", "member_level": "silver", "phone": "(367) 146-3659", "username": "sa015576"}, "order": {"street_address": "9848 1st ave", "full_address": "9848 1st ave raleigh, mi 18991", "city": "raleigh", "state": "mi", "zip_code": "18991"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
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[{"role": "user", "content": "Hello"}, {"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "I went out sailing yesterday and I dropped my phone into the lake"}, {"role": "user", "content": "Now I can't get into my account because that was the phone that I used for the two-factor authentication"}, {"role": "user", "content": "Can you help me get into my account"}, {"role": "assistant", "content": "Okay. to reset your 2fa im gonna need your full name or account ID"}, {"role": "assistant", "content": "and im going to need your EMail"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "sa015576@email.com"}, {"role": "assistant", "content": "Okay, i have sent you a link to your email. So you can reset your two factor authentication."}, {"role": "assistant", "content": "Is there anything else i cna help you with today"}, {"role": "user", "content": "Okay let me check that"}, {"role": "user", "content": "Oh i see the email"}, {"role": "assistant", "content": "Great just follow the steps there and you will be able to get into your account."}, {"role": "user", "content": "I just used the link to reset it and get in!"}]
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Thanks so much!
| 10 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
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manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}]
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Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got
| 1 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
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manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}]
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Shoot right now i dont have that
| 2 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
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manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}, {"role": "user", "content": "Shoot right now i dont have that"}, {"role": "assistant", "content": "That's ok, can I have your full name?"}]
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Joyce Wu
| 3 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
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manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}, {"role": "user", "content": "Shoot right now i dont have that"}, {"role": "assistant", "content": "That's ok, can I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thank you, let me record the source of your credits in the system real quick."}]
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K thank you
| 4 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
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manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}, {"role": "user", "content": "Shoot right now i dont have that"}, {"role": "assistant", "content": "That's ok, can I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thank you, let me record the source of your credits in the system real quick."}, {"role": "user", "content": "K thank you"}, {"role": "assistant", "content": "Thanks for your patience, Joyce. It looks like the credits should have gone through, so this is likely an interface error. Can you try logging out and back into your account?"}]
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Let me see
| 5 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
|
manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}, {"role": "user", "content": "Shoot right now i dont have that"}, {"role": "assistant", "content": "That's ok, can I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thank you, let me record the source of your credits in the system real quick."}, {"role": "user", "content": "K thank you"}, {"role": "assistant", "content": "Thanks for your patience, Joyce. It looks like the credits should have gone through, so this is likely an interface error. Can you try logging out and back into your account?"}, {"role": "user", "content": "Let me see"}]
|
Hmm i see it now!
| 6 |
Customer name is joyce wu. membership level is bronze. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9123 1st ave jacksonville, ny 19198.
|
manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze"}, "order": {"street_address": "9123 1st ave", "full_address": "9123 1st ave jacksonville, ny 19198", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "19198"}, "product": {"names": ["guess shirt"], "amounts": [99]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi i just got an email stating the awesome benefits of the different subscriptions. Based on my level it seems im missing about 40 bucks worth of credits from a promotional package i got"}, {"role": "assistant", "content": "Sorry to hear that, I'd be happy to assist. Can you give me your account ID?"}, {"role": "user", "content": "Shoot right now i dont have that"}, {"role": "assistant", "content": "That's ok, can I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thank you, let me record the source of your credits in the system real quick."}, {"role": "user", "content": "K thank you"}, {"role": "assistant", "content": "Thanks for your patience, Joyce. It looks like the credits should have gone through, so this is likely an interface error. Can you try logging out and back into your account?"}, {"role": "user", "content": "Let me see"}, {"role": "user", "content": "Hmm i see it now!"}, {"role": "assistant", "content": "Glad to hear that! Is there anything else I can help with?"}]
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No thank yo
| 7 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}]
|
Hey, what's the status of my subscription?
| 1 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}]
|
Yes, Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}]
|
LEMOVY6ZB7, 4350259313
| 3 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}]
|
Thanks
| 4 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}]
|
Ok, can I pay it now?
| 5 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}, {"role": "user", "content": "Ok, can I pay it now?"}, {"role": "assistant", "content": "Of course, and you can always access your account at any time via this link and your username, which is nbouchard1."}]
|
Alright.
| 6 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}, {"role": "user", "content": "Ok, can I pay it now?"}, {"role": "assistant", "content": "Of course, and you can always access your account at any time via this link and your username, which is nbouchard1."}, {"role": "user", "content": "Alright."}, {"role": "assistant", "content": "Now, just a moment and I'll put in your payment."}]
|
Ok thanks a bunch.
| 7 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}, {"role": "user", "content": "Ok, can I pay it now?"}, {"role": "assistant", "content": "Of course, and you can always access your account at any time via this link and your username, which is nbouchard1."}, {"role": "user", "content": "Alright."}, {"role": "assistant", "content": "Now, just a moment and I'll put in your payment."}, {"role": "user", "content": "Ok thanks a bunch."}, {"role": "assistant", "content": "All set. Your payment for $55 has been made and your account is active!"}]
|
Groovy!
| 8 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}, {"role": "user", "content": "Ok, can I pay it now?"}, {"role": "assistant", "content": "Of course, and you can always access your account at any time via this link and your username, which is nbouchard1."}, {"role": "user", "content": "Alright."}, {"role": "assistant", "content": "Now, just a moment and I'll put in your payment."}, {"role": "user", "content": "Ok thanks a bunch."}, {"role": "assistant", "content": "All set. Your payment for $55 has been made and your account is active!"}, {"role": "user", "content": "Groovy!"}, {"role": "assistant", "content": "Is there anything else that I can do for you today?"}]
|
That is all for now.
| 9 |
Customer name is norman bouchard. membership level is silver. phone number is (729) 378-9349. order ID is 4350259313. delivery address is 9982 lincoln ave san mateo, ny 33322.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "lemovy6zb7", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(729) 378-9349"}, "order": {"street_address": "9982 lincoln ave", "full_address": "9982 lincoln ave san mateo, ny 33322", "city": "san mateo", "order_id": "4350259313", "state": "ny", "zip_code": "33322"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting Acme client support. How may I help you today?"}, {"role": "user", "content": "Hey, what's the status of my subscription?"}, {"role": "assistant", "content": "I'm happy to look that up for you. Can I get your full name?"}, {"role": "user", "content": "Yes, Norman Bouchard"}, {"role": "assistant", "content": "Can I also have your Account ID and your Order ID?"}, {"role": "user", "content": "LEMOVY6ZB7, 4350259313"}, {"role": "assistant", "content": "Great, just a moment while I look up your status."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Your account is active but you have an amount due of $55 and the due date is today."}, {"role": "user", "content": "Ok, can I pay it now?"}, {"role": "assistant", "content": "Of course, and you can always access your account at any time via this link and your username, which is nbouchard1."}, {"role": "user", "content": "Alright."}, {"role": "assistant", "content": "Now, just a moment and I'll put in your payment."}, {"role": "user", "content": "Ok thanks a bunch."}, {"role": "assistant", "content": "All set. Your payment for $55 has been made and your account is active!"}, {"role": "user", "content": "Groovy!"}, {"role": "assistant", "content": "Is there anything else that I can do for you today?"}, {"role": "user", "content": "That is all for now."}, {"role": "assistant", "content": "Thanks for shopping with Acme. Have a wonderful day!"}]
|
You also
| 10 |
Customer name is joyce wu. membership level is bronze. phone number is (760) 457-5693. delivery address is 2327 2nd ave san mateo, mi 94849.
|
storewide_query: timing_3
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze", "phone": "(760) 457-5693"}, "order": {"street_address": "2327 2nd ave", "full_address": "2327 2nd ave san mateo, mi 94849", "city": "san mateo", "state": "mi", "zip_code": "94849"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_3"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_3", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
Hi there, just looking to see if I can find out when the annual sale ends.
| 1 |
Customer name is joyce wu. membership level is bronze. phone number is (760) 457-5693. delivery address is 2327 2nd ave san mateo, mi 94849.
|
storewide_query: timing_3
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze", "phone": "(760) 457-5693"}, "order": {"street_address": "2327 2nd ave", "full_address": "2327 2nd ave san mateo, mi 94849", "city": "san mateo", "state": "mi", "zip_code": "94849"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_3"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_3", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi there, just looking to see if I can find out when the annual sale ends."}, {"role": "assistant", "content": "Hello, our annual sale ran from January 23rd to January 31st this year. If you missed it this time, I suggest subscribing to our newsletter so you can get notified when we have our sale next year!"}]
|
Okay, Thank you!
| 2 |
Customer name is joyce wu. membership level is bronze. phone number is (760) 457-5693. delivery address is 2327 2nd ave san mateo, mi 94849.
|
storewide_query: timing_3
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "bronze", "phone": "(760) 457-5693"}, "order": {"street_address": "2327 2nd ave", "full_address": "2327 2nd ave san mateo, mi 94849", "city": "san mateo", "state": "mi", "zip_code": "94849"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_3"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_3", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi there, just looking to see if I can find out when the annual sale ends."}, {"role": "assistant", "content": "Hello, our annual sale ran from January 23rd to January 31st this year. If you missed it this time, I suggest subscribing to our newsletter so you can get notified when we have our sale next year!"}, {"role": "user", "content": "Okay, Thank you!"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
That is everything. Thank you.
| 3 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}]
|
HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening.
| 1 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}]
|
yes
| 2 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}]
|
Alessandro Phoenix
| 3 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}]
|
Okay
| 4 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}]
|
Sure
| 5 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}]
|
Everything worked fine on the other site
| 6 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}]
|
Yes, I will do that
| 7 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}, {"role": "user", "content": "Yes, I will do that"}]
|
done
| 8 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}, {"role": "user", "content": "Yes, I will do that"}, {"role": "user", "content": "done"}, {"role": "assistant", "content": "Did that fix the problem at all?"}]
|
Nope.
| 9 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}, {"role": "user", "content": "Yes, I will do that"}, {"role": "user", "content": "done"}, {"role": "assistant", "content": "Did that fix the problem at all?"}, {"role": "user", "content": "Nope."}, {"role": "assistant", "content": "Can you try logging out of your account and then back in please."}]
|
I sure will. Give me a few seconds.
| 10 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}, {"role": "user", "content": "Yes, I will do that"}, {"role": "user", "content": "done"}, {"role": "assistant", "content": "Did that fix the problem at all?"}, {"role": "user", "content": "Nope."}, {"role": "assistant", "content": "Can you try logging out of your account and then back in please."}, {"role": "user", "content": "I sure will. Give me a few seconds."}]
|
Looks like that worked!
| 11 |
Customer name is alessandro phoenix. membership level is bronze. email is alessandrop827@email.com. phone number is (681) 365-3445. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4266 kennedy st san mateo, ny 37321.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "alessandrop827@email.com", "member_level": "bronze", "phone": "(681) 365-3445", "username": "alessandrop827"}, "order": {"street_address": "4266 kennedy st", "full_address": "4266 kennedy st san mateo, ny 37321", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "ny", "zip_code": "37321"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening."}, {"role": "assistant", "content": "I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can I please have your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "Everything worked fine on the other site"}, {"role": "assistant", "content": "Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs."}, {"role": "user", "content": "Yes, I will do that"}, {"role": "user", "content": "done"}, {"role": "assistant", "content": "Did that fix the problem at all?"}, {"role": "user", "content": "Nope."}, {"role": "assistant", "content": "Can you try logging out of your account and then back in please."}, {"role": "user", "content": "I sure will. Give me a few seconds."}, {"role": "user", "content": "Looks like that worked!"}, {"role": "assistant", "content": "Awesome! I'm glad we could find a solution. Is there anything else for you today?"}]
|
Nope! Thank you so much!
| 12 |
Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}]
|
Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind"}, {"role": "assistant", "content": "Okay, could i get your full name account ID Username Email adress and Order ID plz"}]
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Name: Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind"}, {"role": "assistant", "content": "Okay, could i get your full name account ID Username Email adress and Order ID plz"}, {"role": "user", "content": "Name: Rodriguez Domingo"}]
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Account ID: OLG9I43BBM
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind"}, {"role": "assistant", "content": "Okay, could i get your full name account ID Username Email adress and Order ID plz"}, {"role": "user", "content": "Name: Rodriguez Domingo"}, {"role": "user", "content": "Account ID: OLG9I43BBM"}]
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Username: rd970922
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Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind"}, {"role": "assistant", "content": "Okay, could i get your full name account ID Username Email adress and Order ID plz"}, {"role": "user", "content": "Name: Rodriguez Domingo"}, {"role": "user", "content": "Account ID: OLG9I43BBM"}, {"role": "user", "content": "Username: rd970922"}]
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Email Address: rd970922@email.com
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Customer name is rodriguez domingo. membership level is silver. email is rd970922@email.com. phone number is (200) 184-4496. order ID is 6991683611. purchase date was 2019-11-29. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0579 1st ave jacksonville, ca 32696.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "olg9i43bbm", "customer_name": "rodriguez domingo", "email": "rd970922@email.com", "member_level": "silver", "phone": "(200) 184-4496", "username": "rd970922"}, "order": {"street_address": "0579 1st ave", "full_address": "0579 1st ave jacksonville, ca 32696", "city": "jacksonville", "num_products": "1", "order_id": "6991683611", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-29", "state": "ca", "zip_code": "32696"}, "product": {"names": ["michael_kors shirt"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "Hi I like a refund because I just bought a Michael Kors shirt but I changed my mind"}, {"role": "assistant", "content": "Okay, could i get your full name account ID Username Email adress and Order ID plz"}, {"role": "user", "content": "Name: Rodriguez Domingo"}, {"role": "user", "content": "Account ID: OLG9I43BBM"}, {"role": "user", "content": "Username: rd970922"}, {"role": "user", "content": "Email Address: rd970922@email.com"}]
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Order ID: 6991683611
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Customer name is crystal minh. membership level is bronze. phone number is (120) 245-4899. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5468 1st ave san mateo, mi 35945.
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single_item_query: shirt_how_2
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{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze", "phone": "(120) 245-4899"}, "order": {"street_address": "5468 1st ave", "full_address": "5468 1st ave san mateo, mi 35945", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "mi", "zip_code": "35945"}, "product": {"names": ["calvin_klein shirt"], "amounts": [69]}, "flow": "single_item_query", "subflow": "shirt_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_2", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}]
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Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering
| 1 |
Customer name is crystal minh. membership level is bronze. phone number is (120) 245-4899. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5468 1st ave san mateo, mi 35945.
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single_item_query: shirt_how_2
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{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze", "phone": "(120) 245-4899"}, "order": {"street_address": "5468 1st ave", "full_address": "5468 1st ave san mateo, mi 35945", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "mi", "zip_code": "35945"}, "product": {"names": ["calvin_klein shirt"], "amounts": [69]}, "flow": "single_item_query", "subflow": "shirt_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_2", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering"}, {"role": "assistant", "content": "I'll be glad to help you with that!"}]
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Great thank you
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Customer name is crystal minh. membership level is bronze. phone number is (120) 245-4899. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5468 1st ave san mateo, mi 35945.
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single_item_query: shirt_how_2
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{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze", "phone": "(120) 245-4899"}, "order": {"street_address": "5468 1st ave", "full_address": "5468 1st ave san mateo, mi 35945", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "mi", "zip_code": "35945"}, "product": {"names": ["calvin_klein shirt"], "amounts": [69]}, "flow": "single_item_query", "subflow": "shirt_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_2", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering"}, {"role": "assistant", "content": "I'll be glad to help you with that!"}, {"role": "user", "content": "Great thank you"}, {"role": "assistant", "content": "Although this is a premium shirt, it's actually quite low-maintenance."}, {"role": "assistant", "content": "You can wash it alongside your other clothes on a normal cycle."}, {"role": "assistant", "content": "We do recommend using a color guard detergent to preserve color, and drying on permanent press when possible."}]
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Oh perfect, that is low maintenance
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Customer name is crystal minh. membership level is bronze. phone number is (120) 245-4899. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5468 1st ave san mateo, mi 35945.
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single_item_query: shirt_how_2
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{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze", "phone": "(120) 245-4899"}, "order": {"street_address": "5468 1st ave", "full_address": "5468 1st ave san mateo, mi 35945", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "mi", "zip_code": "35945"}, "product": {"names": ["calvin_klein shirt"], "amounts": [69]}, "flow": "single_item_query", "subflow": "shirt_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_2", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering"}, {"role": "assistant", "content": "I'll be glad to help you with that!"}, {"role": "user", "content": "Great thank you"}, {"role": "assistant", "content": "Although this is a premium shirt, it's actually quite low-maintenance."}, {"role": "assistant", "content": "You can wash it alongside your other clothes on a normal cycle."}, {"role": "assistant", "content": "We do recommend using a color guard detergent to preserve color, and drying on permanent press when possible."}, {"role": "user", "content": "Oh perfect, that is low maintenance"}]
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Thank you for that information
| 4 |
Customer name is crystal minh. membership level is bronze. phone number is (120) 245-4899. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5468 1st ave san mateo, mi 35945.
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single_item_query: shirt_how_2
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{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze", "phone": "(120) 245-4899"}, "order": {"street_address": "5468 1st ave", "full_address": "5468 1st ave san mateo, mi 35945", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "mi", "zip_code": "35945"}, "product": {"names": ["calvin_klein shirt"], "amounts": [69]}, "flow": "single_item_query", "subflow": "shirt_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_how_2", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hello, I would like to inquire as to the washing instructions of a shirt I am thinking about ordering"}, {"role": "assistant", "content": "I'll be glad to help you with that!"}, {"role": "user", "content": "Great thank you"}, {"role": "assistant", "content": "Although this is a premium shirt, it's actually quite low-maintenance."}, {"role": "assistant", "content": "You can wash it alongside your other clothes on a normal cycle."}, {"role": "assistant", "content": "We do recommend using a color guard detergent to preserve color, and drying on permanent press when possible."}, {"role": "user", "content": "Oh perfect, that is low maintenance"}, {"role": "user", "content": "Thank you for that information"}, {"role": "assistant", "content": "You're welcome!"}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}]
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No, have a good day!
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Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}]
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Hey I'm trying to buy something buy my card keeps getting declined, what's going on?
| 1 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}]
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I definitely have available credit on the card.
| 2 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}, {"role": "user", "content": "I definitely have available credit on the card."}]
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Okay, I'll give that a shot. One second here
| 3 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}, {"role": "user", "content": "I definitely have available credit on the card."}, {"role": "user", "content": "Okay, I'll give that a shot. One second here"}, {"role": "assistant", "content": "No problem, just let me know :)"}]
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No, that didn't work. Still not taking my card.
| 4 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
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{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}, {"role": "user", "content": "I definitely have available credit on the card."}, {"role": "user", "content": "Okay, I'll give that a shot. One second here"}, {"role": "assistant", "content": "No problem, just let me know :)"}, {"role": "user", "content": "No, that didn't work. Still not taking my card."}, {"role": "assistant", "content": "Okay, we have a couple more things we can look at. What about the expiration date on your card? Is that still valid?"}]
|
Oh my, well I feel silly. It expired last summer!
| 5 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}, {"role": "user", "content": "I definitely have available credit on the card."}, {"role": "user", "content": "Okay, I'll give that a shot. One second here"}, {"role": "assistant", "content": "No problem, just let me know :)"}, {"role": "user", "content": "No, that didn't work. Still not taking my card."}, {"role": "assistant", "content": "Okay, we have a couple more things we can look at. What about the expiration date on your card? Is that still valid?"}, {"role": "user", "content": "Oh my, well I feel silly. It expired last summer!"}]
|
I feel like a total knucklehead, I'm sorry I wasted your time.
| 6 |
Customer name is joyce wu. membership level is silver. email is jw621229@email.com. phone number is (230) 402-5428. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9999 1st ave newark, ny 82124.
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troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw621229@email.com", "member_level": "silver", "phone": "(230) 402-5428", "username": "jw621229"}, "order": {"street_address": "9999 1st ave", "full_address": "9999 1st ave newark, ny 82124", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "82124"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hey I'm trying to buy something buy my card keeps getting declined, what's going on?"}, {"role": "assistant", "content": "Sorry to hear you're having issues. I'd be happy to help. Let's start with you logging out and back in and see if that resolves it. Sometimes that will do the trick."}, {"role": "user", "content": "I definitely have available credit on the card."}, {"role": "user", "content": "Okay, I'll give that a shot. One second here"}, {"role": "assistant", "content": "No problem, just let me know :)"}, {"role": "user", "content": "No, that didn't work. Still not taking my card."}, {"role": "assistant", "content": "Okay, we have a couple more things we can look at. What about the expiration date on your card? Is that still valid?"}, {"role": "user", "content": "Oh my, well I feel silly. It expired last summer!"}, {"role": "user", "content": "I feel like a total knucklehead, I'm sorry I wasted your time."}, {"role": "assistant", "content": "Hey, it happens!"}, {"role": "assistant", "content": "Don't worry about it. I'm glad I could help you figure it out!"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
That was it, thank you so much
| 7 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
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purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
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Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!
| 1 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
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purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}]
|
I'm trying to buy some boots and they've been out of stock for the longest time now.
| 2 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}]
|
Alessandro Phoenix
| 3 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}]
|
I'm afraid I don't have my account number
| 4 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}, {"role": "user", "content": "I'm afraid I don't have my account number"}]
|
Everything in general is out of stock, it's so annoying.
| 5 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
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purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}, {"role": "user", "content": "I'm afraid I don't have my account number"}, {"role": "user", "content": "Everything in general is out of stock, it's so annoying."}, {"role": "assistant", "content": "I am very sorry to hear that. Our Purchasing Department will try to correct it as soon as possible."}]
|
All the shirts, all the jeans, just about everything.
| 6 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}, {"role": "user", "content": "I'm afraid I don't have my account number"}, {"role": "user", "content": "Everything in general is out of stock, it's so annoying."}, {"role": "assistant", "content": "I am very sorry to hear that. Our Purchasing Department will try to correct it as soon as possible."}, {"role": "user", "content": "All the shirts, all the jeans, just about everything."}, {"role": "assistant", "content": "May I offer you a 20% off promo code to make up for the inconvenience?"}]
|
Yeah, that sounds fair!
| 7 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}, {"role": "user", "content": "I'm afraid I don't have my account number"}, {"role": "user", "content": "Everything in general is out of stock, it's so annoying."}, {"role": "assistant", "content": "I am very sorry to hear that. Our Purchasing Department will try to correct it as soon as possible."}, {"role": "user", "content": "All the shirts, all the jeans, just about everything."}, {"role": "assistant", "content": "May I offer you a 20% off promo code to make up for the inconvenience?"}, {"role": "user", "content": "Yeah, that sounds fair!"}, {"role": "assistant", "content": "Okay, your promo code is: YTOAJ"}, {"role": "assistant", "content": "It's good for 20% off your order"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
Nope that's it, hopefully some stuff goes in stock so I can use this promo code.
| 8 |
Customer name is alessandro phoenix. membership level is bronze. email is aphoenix774@email.com. phone number is (411) 750-5478. order ID is 2649523341. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0869 1st ave la fayette, ca 3871.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix774@email.com", "member_level": "bronze", "phone": "(411) 750-5478", "username": "aphoenix774"}, "order": {"street_address": "0869 1st ave", "full_address": "0869 1st ave la fayette, ca 3871", "city": "la fayette", "num_products": "1", "order_id": "2649523341", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "3871"}, "product": {"names": ["calvin_klein boots"], "amounts": [99]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi, honestly I'm just frustrated right now because everytime I go on the site, everything is out of stock!"}, {"role": "assistant", "content": "I'm sorry to hear that"}, {"role": "user", "content": "I'm trying to buy some boots and they've been out of stock for the longest time now."}, {"role": "assistant", "content": "Can I get your full name and account number, and I'll pass them on to our Purchasing Department"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "I'll be sure to let them know how frustrating this issue was"}, {"role": "user", "content": "I'm afraid I don't have my account number"}, {"role": "user", "content": "Everything in general is out of stock, it's so annoying."}, {"role": "assistant", "content": "I am very sorry to hear that. Our Purchasing Department will try to correct it as soon as possible."}, {"role": "user", "content": "All the shirts, all the jeans, just about everything."}, {"role": "assistant", "content": "May I offer you a 20% off promo code to make up for the inconvenience?"}, {"role": "user", "content": "Yeah, that sounds fair!"}, {"role": "assistant", "content": "Okay, your promo code is: YTOAJ"}, {"role": "assistant", "content": "It's good for 20% off your order"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}, {"role": "user", "content": "Nope that's it, hopefully some stuff goes in stock so I can use this promo code."}]
|
Thank you!
| 9 |
Customer name is chloe zhang. membership level is guest. phone number is (063) 135-5773. delivery address is 8972 primrose ave baltimore, tx 34537.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(063) 135-5773"}, "order": {"street_address": "8972 primrose ave", "full_address": "8972 primrose ave baltimore, tx 34537", "city": "baltimore", "state": "tx", "zip_code": "34537"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[]
|
How long does a premium membership last?
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (063) 135-5773. delivery address is 8972 primrose ave baltimore, tx 34537.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(063) 135-5773"}, "order": {"street_address": "8972 primrose ave", "full_address": "8972 primrose ave baltimore, tx 34537", "city": "baltimore", "state": "tx", "zip_code": "34537"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "How long does a premium membership last?"}, {"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "assistant", "content": "I can look up information for you. Who am I speaking with today?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (063) 135-5773. delivery address is 8972 primrose ave baltimore, tx 34537.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(063) 135-5773"}, "order": {"street_address": "8972 primrose ave", "full_address": "8972 primrose ave baltimore, tx 34537", "city": "baltimore", "state": "tx", "zip_code": "34537"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "How long does a premium membership last?"}, {"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "assistant", "content": "I can look up information for you. Who am I speaking with today?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thanks Chloe. Membership lasts for the remainder of the calendar year that you receive it and the next full calendar year."}]
|
thanks
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (063) 135-5773. delivery address is 8972 primrose ave baltimore, tx 34537.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(063) 135-5773"}, "order": {"street_address": "8972 primrose ave", "full_address": "8972 primrose ave baltimore, tx 34537", "city": "baltimore", "state": "tx", "zip_code": "34537"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "How long does a premium membership last?"}, {"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "assistant", "content": "I can look up information for you. Who am I speaking with today?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thanks Chloe. Membership lasts for the remainder of the calendar year that you receive it and the next full calendar year."}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "I hope that answered your question. Is there anything else I can help you with?"}]
|
no
| 4 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}]
|
Hi, I placed an order and...
| 1 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}]
|
now I want to upgrade to overnight shipping
| 2 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}]
|
Joseph Banter
| 3 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}]
|
I'd like to get my order as soon as possible
| 4 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}]
|
Account ID: G21IZ4UNDB
| 5 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}]
|
Order ID: 5457045444
| 6 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}, {"role": "user", "content": "Order ID: 5457045444"}, {"role": "assistant", "content": "Thank you, I've just located your account with us."}]
|
ok thx
| 7 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}, {"role": "user", "content": "Order ID: 5457045444"}, {"role": "assistant", "content": "Thank you, I've just located your account with us."}, {"role": "user", "content": "ok thx"}, {"role": "assistant", "content": "What is the shipping status of the order?"}]
|
In Transit
| 8 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}, {"role": "user", "content": "Order ID: 5457045444"}, {"role": "assistant", "content": "Thank you, I've just located your account with us."}, {"role": "user", "content": "ok thx"}, {"role": "assistant", "content": "What is the shipping status of the order?"}, {"role": "user", "content": "In Transit"}, {"role": "assistant", "content": "Unfortunately, that means it has already left our facility, and it's too late to make any changes to the shipping status."}, {"role": "assistant", "content": "I am sorry about that!"}, {"role": "assistant", "content": "On the bright side, it will probably arrive today or tomorrow anyway."}]
|
Oh ok, I should have contacted you sooner. I meant to but just got busy
| 9 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}, {"role": "user", "content": "Order ID: 5457045444"}, {"role": "assistant", "content": "Thank you, I've just located your account with us."}, {"role": "user", "content": "ok thx"}, {"role": "assistant", "content": "What is the shipping status of the order?"}, {"role": "user", "content": "In Transit"}, {"role": "assistant", "content": "Unfortunately, that means it has already left our facility, and it's too late to make any changes to the shipping status."}, {"role": "assistant", "content": "I am sorry about that!"}, {"role": "assistant", "content": "On the bright side, it will probably arrive today or tomorrow anyway."}, {"role": "user", "content": "Oh ok, I should have contacted you sooner. I meant to but just got busy"}]
|
Thank you for your help!
| 10 |
Customer name is joseph banter. membership level is guest. phone number is (494) 383-7710. order ID is 5457045444. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 6562 brushwick dr san mateo, wa 1045.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "g21iz4undb", "customer_name": "joseph banter", "member_level": "guest", "phone": "(494) 383-7710"}, "order": {"street_address": "6562 brushwick dr", "full_address": "6562 brushwick dr san mateo, wa 1045", "city": "san mateo", "num_products": "1", "order_id": "5457045444", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "in transit", "state": "wa", "zip_code": "1045"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello. How can I assist you today?"}, {"role": "user", "content": "Hi, I placed an order and..."}, {"role": "user", "content": "now I want to upgrade to overnight shipping"}, {"role": "assistant", "content": "Okay, what's your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "user", "content": "I'd like to get my order as soon as possible"}, {"role": "assistant", "content": "Can I have your account and order IDs as well?"}, {"role": "user", "content": "Account ID: G21IZ4UNDB"}, {"role": "user", "content": "Order ID: 5457045444"}, {"role": "assistant", "content": "Thank you, I've just located your account with us."}, {"role": "user", "content": "ok thx"}, {"role": "assistant", "content": "What is the shipping status of the order?"}, {"role": "user", "content": "In Transit"}, {"role": "assistant", "content": "Unfortunately, that means it has already left our facility, and it's too late to make any changes to the shipping status."}, {"role": "assistant", "content": "I am sorry about that!"}, {"role": "assistant", "content": "On the bright side, it will probably arrive today or tomorrow anyway."}, {"role": "user", "content": "Oh ok, I should have contacted you sooner. I meant to but just got busy"}, {"role": "user", "content": "Thank you for your help!"}, {"role": "assistant", "content": "You're very welcome."}, {"role": "assistant", "content": "Can I assist you with anything else today?"}]
|
Nope, that's all. thx
| 11 |
Customer name is david williams. membership level is gold. phone number is (065) 359-0014. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5566 circle drive newark, mi 14379.
|
single_item_query: jacket_how_1
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold", "phone": "(065) 359-0014"}, "order": {"street_address": "5566 circle drive", "full_address": "5566 circle drive newark, mi 14379", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "mi", "zip_code": "14379"}, "product": {"names": ["michael_kors jacket"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jacket_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_1", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
Oh my stars, please can you help me? My wife is going to KILL me!
| 1 |
Customer name is david williams. membership level is gold. phone number is (065) 359-0014. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5566 circle drive newark, mi 14379.
|
single_item_query: jacket_how_1
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold", "phone": "(065) 359-0014"}, "order": {"street_address": "5566 circle drive", "full_address": "5566 circle drive newark, mi 14379", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "mi", "zip_code": "14379"}, "product": {"names": ["michael_kors jacket"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jacket_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_1", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Oh my stars, please can you help me? My wife is going to KILL me!"}]
|
I got a massive wine stain on her new Michael Kors jacket. Please tell me you have some tips on how to get stains out?
| 2 |
Customer name is david williams. membership level is gold. phone number is (065) 359-0014. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5566 circle drive newark, mi 14379.
|
single_item_query: jacket_how_1
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold", "phone": "(065) 359-0014"}, "order": {"street_address": "5566 circle drive", "full_address": "5566 circle drive newark, mi 14379", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "mi", "zip_code": "14379"}, "product": {"names": ["michael_kors jacket"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jacket_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_1", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Oh my stars, please can you help me? My wife is going to KILL me!"}, {"role": "user", "content": "I got a massive wine stain on her new Michael Kors jacket. Please tell me you have some tips on how to get stains out?"}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}]
|
Sure take your time
| 3 |
Customer name is david williams. membership level is gold. phone number is (065) 359-0014. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5566 circle drive newark, mi 14379.
|
single_item_query: jacket_how_1
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold", "phone": "(065) 359-0014"}, "order": {"street_address": "5566 circle drive", "full_address": "5566 circle drive newark, mi 14379", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "mi", "zip_code": "14379"}, "product": {"names": ["michael_kors jacket"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jacket_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_1", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Oh my stars, please can you help me? My wife is going to KILL me!"}, {"role": "user", "content": "I got a massive wine stain on her new Michael Kors jacket. Please tell me you have some tips on how to get stains out?"}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "Sure take your time"}, {"role": "assistant", "content": "First, wet the stained area by gently dabbing on it with a wet cotton cloth. Then, sprinkle a bit of salt on the area and let it sit for about five minutes to absorb the excess water."}, {"role": "assistant", "content": "After that, pour some hot water on the area to flush out the stain. This should get rid of most of the stain."}, {"role": "assistant", "content": "To remove any remaining stain, wash the jacket in the washer with the hottest water setting."}, {"role": "assistant", "content": "As for drying, please either line dry or use a low-heat setting."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
Wow, that's a ton of useful information!
| 4 |
Customer name is david williams. membership level is gold. phone number is (065) 359-0014. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5566 circle drive newark, mi 14379.
|
single_item_query: jacket_how_1
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold", "phone": "(065) 359-0014"}, "order": {"street_address": "5566 circle drive", "full_address": "5566 circle drive newark, mi 14379", "city": "newark", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "mi", "zip_code": "14379"}, "product": {"names": ["michael_kors jacket"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jacket_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_how_1", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Oh my stars, please can you help me? My wife is going to KILL me!"}, {"role": "user", "content": "I got a massive wine stain on her new Michael Kors jacket. Please tell me you have some tips on how to get stains out?"}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "Sure take your time"}, {"role": "assistant", "content": "First, wet the stained area by gently dabbing on it with a wet cotton cloth. Then, sprinkle a bit of salt on the area and let it sit for about five minutes to absorb the excess water."}, {"role": "assistant", "content": "After that, pour some hot water on the area to flush out the stain. This should get rid of most of the stain."}, {"role": "assistant", "content": "To remove any remaining stain, wash the jacket in the washer with the hottest water setting."}, {"role": "assistant", "content": "As for drying, please either line dry or use a low-heat setting."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "Wow, that's a ton of useful information!"}]
|
Thanks, that's it!
| 5 |
Customer name is crystal minh. membership level is silver. email is cm805039@email.com. phone number is (273) 492-5695. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 4628 lexington ave baltimore, wa 65483.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm805039@email.com", "member_level": "silver", "phone": "(273) 492-5695", "username": "cm805039"}, "order": {"street_address": "4628 lexington ave", "full_address": "4628 lexington ave baltimore, wa 65483", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "65483"}, "product": {"names": ["guess jacket"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! How can I help you today?"}]
|
I am trying to place an order, but all I see is a circle spinning on the screen. Nothing ever loads.
| 1 |
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