context
stringlengths 136
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stringclasses 96
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stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
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39
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|---|---|---|---|---|---|
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "my account ID is CH1QW72V0H"}, {"role": "user", "content": "Order ID: 6156128402"}, {"role": "assistant", "content": "Okay, and what is the current shipping status on your order"}, {"role": "user", "content": "It says \"Out for Delivery\""}, {"role": "assistant", "content": "Okay, and what would you like to change"}]
|
I need to change the shipping address, this was supposed to go to my brother in New York city
| 6 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "my account ID is CH1QW72V0H"}, {"role": "user", "content": "Order ID: 6156128402"}, {"role": "assistant", "content": "Okay, and what is the current shipping status on your order"}, {"role": "user", "content": "It says \"Out for Delivery\""}, {"role": "assistant", "content": "Okay, and what would you like to change"}, {"role": "user", "content": "I need to change the shipping address, this was supposed to go to my brother in New York city"}, {"role": "assistant", "content": "okay can you give me the new adress please"}]
|
Sure, its 3648 First Street, NY NY 67381
| 7 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo856@email.com. phone number is (681) 669-8775. order ID is 6156128402. purchase date was 2019-09-18. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 4466 lexington ave jacksonville, ny 21750.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ch1qw72v0h", "customer_name": "rodriguez domingo", "email": "rodriguezdomingo856@email.com", "member_level": "gold", "phone": "(681) 669-8775", "username": "rodriguezdomingo856"}, "order": {"street_address": "4466 lexington ave", "full_address": "4466 lexington ave jacksonville, ny 21750", "city": "jacksonville", "num_products": "2", "order_id": "6156128402", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-09-18", "shipping_status": "out for delivery", "state": "ny", "zip_code": "21750"}, "product": {"names": ["guess shirt", "guess boots"], "amounts": [59, 94]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can i help you today"}, {"role": "user", "content": "HI there, I need to make some changes to my order. Can you help me change some shipping details please?"}, {"role": "assistant", "content": "Sure, to start could i get your full name account ID and order ID please"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "my account ID is CH1QW72V0H"}, {"role": "user", "content": "Order ID: 6156128402"}, {"role": "assistant", "content": "Okay, and what is the current shipping status on your order"}, {"role": "user", "content": "It says \"Out for Delivery\""}, {"role": "assistant", "content": "Okay, and what would you like to change"}, {"role": "user", "content": "I need to change the shipping address, this was supposed to go to my brother in New York city"}, {"role": "assistant", "content": "okay can you give me the new adress please"}, {"role": "user", "content": "Sure, its 3648 First Street, NY NY 67381"}, {"role": "assistant", "content": "Okay done, is there anything else i can do for you"}]
|
That's all, thank you for such prompt and easy help!
| 8 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}]
|
Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it
| 1 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}]
|
Sanya Afzal
| 2 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}]
|
sa456627, sa456627@email.com, 7782592643
| 3 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}]
|
guest
| 4 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}]
|
I do not
| 5 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "I do not"}, {"role": "assistant", "content": "What date did you purchase the jacket?"}]
|
2019-10-30
| 6 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "I do not"}, {"role": "assistant", "content": "What date did you purchase the jacket?"}, {"role": "user", "content": "2019-10-30"}, {"role": "assistant", "content": "I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that."}]
|
Oh I see
| 7 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "I do not"}, {"role": "assistant", "content": "What date did you purchase the jacket?"}, {"role": "user", "content": "2019-10-30"}, {"role": "assistant", "content": "I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that."}, {"role": "user", "content": "Oh I see"}]
|
Ok well thank you
| 8 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "I do not"}, {"role": "assistant", "content": "What date did you purchase the jacket?"}, {"role": "user", "content": "2019-10-30"}, {"role": "assistant", "content": "I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that."}, {"role": "user", "content": "Oh I see"}, {"role": "user", "content": "Ok well thank you"}, {"role": "assistant", "content": "You're welcome. I'm sorry I couldn't be of more help. Is there anything else I can help you with?"}]
|
That is all I needed
| 9 |
Customer name is sanya afzal. membership level is guest. email is sa456627@email.com. phone number is (179) 782-8714. order ID is 7782592643. purchase date was 2019-10-30. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is debit card. delivery address is 2991 lincoln ave brighton, ca 93049.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sa456627@email.com", "member_level": "guest", "phone": "(179) 782-8714", "username": "sa456627"}, "order": {"street_address": "2991 lincoln ave", "full_address": "2991 lincoln ave brighton, ca 93049", "city": "brighton", "num_products": "1", "order_id": "7782592643", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-10-30", "state": "ca", "zip_code": "93049"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it"}, {"role": "assistant", "content": "I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Thank you. Can you verify your username, email address and the order ID for the jacket?"}, {"role": "user", "content": "sa456627, sa456627@email.com, 7782592643"}, {"role": "assistant", "content": "And what is your membership level with us?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "I do not"}, {"role": "assistant", "content": "What date did you purchase the jacket?"}, {"role": "user", "content": "2019-10-30"}, {"role": "assistant", "content": "I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that."}, {"role": "user", "content": "Oh I see"}, {"role": "user", "content": "Ok well thank you"}, {"role": "assistant", "content": "You're welcome. I'm sorry I couldn't be of more help. Is there anything else I can help you with?"}, {"role": "user", "content": "That is all I needed"}, {"role": "assistant", "content": "Okay. I hope you enjoy the rest of your day."}]
|
you too
| 10 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hello, can you check an order for me. The payment says credit card but that was not the way I payed.
| 1 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}]
|
My name is Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}]
|
My id is D8GU7E9K0A
| 3 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}]
|
The order statement says credit card, I got the order already.
| 4 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}]
|
My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877
| 5 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}, {"role": "user", "content": "My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877"}, {"role": "assistant", "content": "I'm not sure why my system is not verifying your identity."}, {"role": "assistant", "content": "So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?"}]
|
I paid for it by check
| 6 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}, {"role": "user", "content": "My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877"}, {"role": "assistant", "content": "I'm not sure why my system is not verifying your identity."}, {"role": "assistant", "content": "So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?"}, {"role": "user", "content": "I paid for it by check"}, {"role": "assistant", "content": "Alright, let me look this up again. I apologize for the wait Norman."}]
|
I don't want to be double charged for an order.
| 7 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}, {"role": "user", "content": "My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877"}, {"role": "assistant", "content": "I'm not sure why my system is not verifying your identity."}, {"role": "assistant", "content": "So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?"}, {"role": "user", "content": "I paid for it by check"}, {"role": "assistant", "content": "Alright, let me look this up again. I apologize for the wait Norman."}, {"role": "user", "content": "I don't want to be double charged for an order."}, {"role": "assistant", "content": "Oh of course not! We won't let that happen!"}, {"role": "assistant", "content": "What is your shipping status?"}]
|
It is delivered
| 8 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}, {"role": "user", "content": "My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877"}, {"role": "assistant", "content": "I'm not sure why my system is not verifying your identity."}, {"role": "assistant", "content": "So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?"}, {"role": "user", "content": "I paid for it by check"}, {"role": "assistant", "content": "Alright, let me look this up again. I apologize for the wait Norman."}, {"role": "user", "content": "I don't want to be double charged for an order."}, {"role": "assistant", "content": "Oh of course not! We won't let that happen!"}, {"role": "assistant", "content": "What is your shipping status?"}, {"role": "user", "content": "It is delivered"}, {"role": "assistant", "content": "I went in and made sure that your order was paid by check and you will not be charged on your credit card."}]
|
Okay, thank you.
| 9 |
Customer name is norman bouchard. membership level is guest. phone number is (003) 252-5446. order ID is 9133436877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is credit card. delivery address is 6727 lincoln ave monterey, wa 67385.
|
order_issue: status_payment_method
|
{"scenario": {"personal": {"account_id": "d8gu7e9k0a", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(003) 252-5446"}, "order": {"street_address": "6727 lincoln ave", "full_address": "6727 lincoln ave monterey, wa 67385", "city": "monterey", "num_products": "1", "order_id": "9133436877", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "67385"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_payment_method"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_payment_method", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, can you check an order for me. The payment says credit card but that was not the way I payed."}, {"role": "assistant", "content": "I can look in to this for you. Can I get your full name or Account ID?"}, {"role": "user", "content": "My name is Norman Bouchard"}, {"role": "user", "content": "My id is D8GU7E9K0A"}, {"role": "assistant", "content": "Thanks Norman. So you just wanted to change your payment method?"}, {"role": "user", "content": "The order statement says credit card, I got the order already."}, {"role": "assistant", "content": "Alright, let me look in to this. One moment please."}, {"role": "assistant", "content": "To verify your identity can I please get your zip code, telephone number and Order ID?"}, {"role": "user", "content": "My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877"}, {"role": "assistant", "content": "I'm not sure why my system is not verifying your identity."}, {"role": "assistant", "content": "So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?"}, {"role": "user", "content": "I paid for it by check"}, {"role": "assistant", "content": "Alright, let me look this up again. I apologize for the wait Norman."}, {"role": "user", "content": "I don't want to be double charged for an order."}, {"role": "assistant", "content": "Oh of course not! We won't let that happen!"}, {"role": "assistant", "content": "What is your shipping status?"}, {"role": "user", "content": "It is delivered"}, {"role": "assistant", "content": "I went in and made sure that your order was paid by check and you will not be charged on your credit card."}, {"role": "user", "content": "Okay, thank you."}, {"role": "assistant", "content": "Was there anything else I could help you with today Norman?"}]
|
No, that's it.
| 10 |
Customer name is alessandro phoenix. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5339 primrose ave monterey, tx 90042.
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manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest"}, "order": {"street_address": "5339 primrose ave", "full_address": "5339 primrose ave monterey, tx 90042", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "tx", "zip_code": "90042"}, "product": {"names": ["calvin_klein shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I assist you?"}]
|
Hi. My subscription was removed but I want to have it.
| 1 |
Customer name is alessandro phoenix. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5339 primrose ave monterey, tx 90042.
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manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest"}, "order": {"street_address": "5339 primrose ave", "full_address": "5339 primrose ave monterey, tx 90042", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "tx", "zip_code": "90042"}, "product": {"names": ["calvin_klein shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I assist you?"}, {"role": "user", "content": "Hi. My subscription was removed but I want to have it."}, {"role": "assistant", "content": "Sure, what's your name?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5339 primrose ave monterey, tx 90042.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest"}, "order": {"street_address": "5339 primrose ave", "full_address": "5339 primrose ave monterey, tx 90042", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "tx", "zip_code": "90042"}, "product": {"names": ["calvin_klein shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I assist you?"}, {"role": "user", "content": "Hi. My subscription was removed but I want to have it."}, {"role": "assistant", "content": "Sure, what's your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you Alessandro."}, {"role": "assistant", "content": "How did you learn that your subscription had been removed?"}]
|
I heard from a spouse
| 3 |
Customer name is alessandro phoenix. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5339 primrose ave monterey, tx 90042.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest"}, "order": {"street_address": "5339 primrose ave", "full_address": "5339 primrose ave monterey, tx 90042", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "tx", "zip_code": "90042"}, "product": {"names": ["calvin_klein shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I assist you?"}, {"role": "user", "content": "Hi. My subscription was removed but I want to have it."}, {"role": "assistant", "content": "Sure, what's your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you Alessandro."}, {"role": "assistant", "content": "How did you learn that your subscription had been removed?"}, {"role": "user", "content": "I heard from a spouse"}, {"role": "assistant", "content": "Gotcha. Let me see if it was actually removed from your account, just a moment."}, {"role": "assistant", "content": "It looks like the information you heard was correct, and it was in fact removed."}, {"role": "assistant", "content": "However, I have reinstated your subscription."}]
|
great. thanks so much
| 4 |
Customer name is alessandro phoenix. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5339 primrose ave monterey, tx 90042.
|
manage_account: status_service_removed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest"}, "order": {"street_address": "5339 primrose ave", "full_address": "5339 primrose ave monterey, tx 90042", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "tx", "zip_code": "90042"}, "product": {"names": ["calvin_klein shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_removed"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_removed", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I assist you?"}, {"role": "user", "content": "Hi. My subscription was removed but I want to have it."}, {"role": "assistant", "content": "Sure, what's your name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thank you Alessandro."}, {"role": "assistant", "content": "How did you learn that your subscription had been removed?"}, {"role": "user", "content": "I heard from a spouse"}, {"role": "assistant", "content": "Gotcha. Let me see if it was actually removed from your account, just a moment."}, {"role": "assistant", "content": "It looks like the information you heard was correct, and it was in fact removed."}, {"role": "assistant", "content": "However, I have reinstated your subscription."}, {"role": "user", "content": "great. thanks so much"}, {"role": "assistant", "content": "There's nothing to worry about, and you're not being charged extra or anything."}, {"role": "assistant", "content": "Is there anything else I can help with?"}]
|
no that's all
| 5 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}]
|
I'd like to check on a refund.
| 1 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}]
|
The status of it. I really need the cash back brosky
| 2 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}]
|
Yes
| 3 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}]
|
Sure
| 4 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}]
|
David Williams
| 5 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}]
|
Ok, what is the refund status
| 6 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}]
|
davidw07, davidw07@email.com, 3030896243
| 7 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}]
|
There ya go bro!
| 8 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}]
|
Ok, thanks
| 9 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}, {"role": "user", "content": "Ok, thanks"}]
|
Do you have the status?
| 10 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}, {"role": "user", "content": "Ok, thanks"}, {"role": "user", "content": "Do you have the status?"}, {"role": "assistant", "content": "It shows that your refund is in progress"}]
|
What does that mean?
| 11 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}, {"role": "user", "content": "Ok, thanks"}, {"role": "user", "content": "Do you have the status?"}, {"role": "assistant", "content": "It shows that your refund is in progress"}, {"role": "user", "content": "What does that mean?"}, {"role": "assistant", "content": "and that you initiated it by phone."}, {"role": "assistant", "content": "It means the refund has been processed and approved so you should be receiving it soon."}]
|
Ok, thanks
| 12 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}, {"role": "user", "content": "Ok, thanks"}, {"role": "user", "content": "Do you have the status?"}, {"role": "assistant", "content": "It shows that your refund is in progress"}, {"role": "user", "content": "What does that mean?"}, {"role": "assistant", "content": "and that you initiated it by phone."}, {"role": "assistant", "content": "It means the refund has been processed and approved so you should be receiving it soon."}, {"role": "user", "content": "Ok, thanks"}]
|
Appreciate the help
| 13 |
Customer name is david williams. membership level is guest. email is davidw07@email.com. phone number is (753) 328-5267. order ID is 3030896243. purchase date was 2020-01-02. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1652 kennedy st newark, ca 70279.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "davidw07@email.com", "member_level": "guest", "phone": "(753) 328-5267", "username": "davidw07"}, "order": {"street_address": "1652 kennedy st", "full_address": "1652 kennedy st newark, ca 70279", "city": "newark", "num_products": "1", "order_id": "3030896243", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-02", "state": "ca", "zip_code": "70279"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I'd like to check on a refund."}, {"role": "assistant", "content": "Ok I can help you with that"}, {"role": "assistant", "content": "What do you want to check about the refund?"}, {"role": "user", "content": "The status of it. I really need the cash back brosky"}, {"role": "assistant", "content": "No problem. Have you already asked for a refund and you just want to check when it will be coming?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your full name or Account ID?"}, {"role": "user", "content": "Sure"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "Ok, what is the refund status"}, {"role": "assistant", "content": "Can I get your username, email and Order ID please?"}, {"role": "user", "content": "davidw07, davidw07@email.com, 3030896243"}, {"role": "user", "content": "There ya go bro!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "One moment please"}, {"role": "user", "content": "Ok, thanks"}, {"role": "user", "content": "Do you have the status?"}, {"role": "assistant", "content": "It shows that your refund is in progress"}, {"role": "user", "content": "What does that mean?"}, {"role": "assistant", "content": "and that you initiated it by phone."}, {"role": "assistant", "content": "It means the refund has been processed and approved so you should be receiving it soon."}, {"role": "user", "content": "Ok, thanks"}, {"role": "user", "content": "Appreciate the help"}, {"role": "assistant", "content": "Your welcome, you should be getting the cash you need soon"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
nope, that is it!
| 14 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}]
|
Hi I want to return my order
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}]
|
it's not the right size
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}]
|
Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}]
|
Username: rodriguezdomingo862
| 4 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}]
|
Email Address: rodriguezdomingo862@email.com
| 5 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}, {"role": "user", "content": "Email Address: rodriguezdomingo862@email.com"}]
|
Order ID: 0292225404
| 6 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}, {"role": "user", "content": "Email Address: rodriguezdomingo862@email.com"}, {"role": "user", "content": "Order ID: 0292225404"}, {"role": "assistant", "content": "What membership level do you have?"}]
|
Gold
| 7 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}, {"role": "user", "content": "Email Address: rodriguezdomingo862@email.com"}, {"role": "user", "content": "Order ID: 0292225404"}, {"role": "assistant", "content": "What membership level do you have?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great! That means you get unlimited returns. In order to print out a shipping label for your return, may I have your full address?"}]
|
7874 Primrose Ave Baltimore, TX 82334
| 8 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}, {"role": "user", "content": "Email Address: rodriguezdomingo862@email.com"}, {"role": "user", "content": "Order ID: 0292225404"}, {"role": "assistant", "content": "What membership level do you have?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great! That means you get unlimited returns. In order to print out a shipping label for your return, may I have your full address?"}, {"role": "user", "content": "7874 Primrose Ave Baltimore, TX 82334"}, {"role": "assistant", "content": "Thank you! Would you like your return processed via mail, in a store, or at a drop off center?"}]
|
Mail please
| 9 |
Customer name is rodriguez domingo. membership level is gold. email is rodriguezdomingo862@email.com. phone number is (891) 347-5053. order ID is 0292225404. purchase date was 2019-10-06. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is credit card. delivery address is 7874 primrose ave baltimore, tx 82334.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo862@email.com", "member_level": "gold", "phone": "(891) 347-5053", "username": "rodriguezdomingo862"}, "order": {"street_address": "7874 primrose ave", "full_address": "7874 primrose ave baltimore, tx 82334", "city": "baltimore", "num_products": "1", "order_id": "0292225404", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 99, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-10-06", "state": "tx", "zip_code": "82334"}, "product": {"names": ["michael_kors boots"], "amounts": [99]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi I want to return my order"}, {"role": "assistant", "content": "Sure, I can help you with that. Why would you like to return it?"}, {"role": "user", "content": "it's not the right size"}, {"role": "assistant", "content": "I understand. May I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thanks! Now to validate your purchase, may I have your username, email address, and order ID?"}, {"role": "user", "content": "Username: rodriguezdomingo862"}, {"role": "user", "content": "Email Address: rodriguezdomingo862@email.com"}, {"role": "user", "content": "Order ID: 0292225404"}, {"role": "assistant", "content": "What membership level do you have?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great! That means you get unlimited returns. In order to print out a shipping label for your return, may I have your full address?"}, {"role": "user", "content": "7874 Primrose Ave Baltimore, TX 82334"}, {"role": "assistant", "content": "Thank you! Would you like your return processed via mail, in a store, or at a drop off center?"}, {"role": "user", "content": "Mail please"}, {"role": "assistant", "content": "I have updated your account with the return. You will receive your shipping label soon. Is there anything else I can help you with?"}]
|
thanks. That's all
| 10 |
Customer name is chloe zhang. membership level is guest. phone number is (220) 546-3497. delivery address is 1280 2nd ave la fayette, wa 54459.
|
storewide_query: membership_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(220) 546-3497"}, "order": {"street_address": "1280 2nd ave", "full_address": "1280 2nd ave la fayette, wa 54459", "city": "la fayette", "state": "wa", "zip_code": "54459"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_3"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "How can I help you?"}]
|
I would like to know about the benefits of getting a premium membership.
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (220) 546-3497. delivery address is 1280 2nd ave la fayette, wa 54459.
|
storewide_query: membership_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(220) 546-3497"}, "order": {"street_address": "1280 2nd ave", "full_address": "1280 2nd ave la fayette, wa 54459", "city": "la fayette", "state": "wa", "zip_code": "54459"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_3"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know about the benefits of getting a premium membership."}, {"role": "assistant", "content": "Okay, I'd be glad to help."}, {"role": "assistant", "content": "Do you have questions about how you can qualify for premium membership?"}]
|
I would like to know why I should even get one. What does it include?
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (220) 546-3497. delivery address is 1280 2nd ave la fayette, wa 54459.
|
storewide_query: membership_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(220) 546-3497"}, "order": {"street_address": "1280 2nd ave", "full_address": "1280 2nd ave la fayette, wa 54459", "city": "la fayette", "state": "wa", "zip_code": "54459"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_3"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know about the benefits of getting a premium membership."}, {"role": "assistant", "content": "Okay, I'd be glad to help."}, {"role": "assistant", "content": "Do you have questions about how you can qualify for premium membership?"}, {"role": "user", "content": "I would like to know why I should even get one. What does it include?"}, {"role": "assistant", "content": "Okay, well all of our members are invited to the annual holiday extravaganza that has an open bar and free air flights from anywhere in the US."}]
|
Oh wow
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (220) 546-3497. delivery address is 1280 2nd ave la fayette, wa 54459.
|
storewide_query: membership_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(220) 546-3497"}, "order": {"street_address": "1280 2nd ave", "full_address": "1280 2nd ave la fayette, wa 54459", "city": "la fayette", "state": "wa", "zip_code": "54459"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_3"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know about the benefits of getting a premium membership."}, {"role": "assistant", "content": "Okay, I'd be glad to help."}, {"role": "assistant", "content": "Do you have questions about how you can qualify for premium membership?"}, {"role": "user", "content": "I would like to know why I should even get one. What does it include?"}, {"role": "assistant", "content": "Okay, well all of our members are invited to the annual holiday extravaganza that has an open bar and free air flights from anywhere in the US."}, {"role": "user", "content": "Oh wow"}, {"role": "assistant", "content": "Membership will allow you to save on shipping and many other things depending on the level of membership."}, {"role": "assistant", "content": "Do you have more questions?"}]
|
No, thank you
| 4 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[]
|
i love my subscription and want to check the status
| 1 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}]
|
i want to see when the annual fee is due
| 2 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}]
|
my name is Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}]
|
I already gave it to you
| 4 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}]
|
Rodriguez Domingo
| 5 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}]
|
account id - EBEOYAK5GX
| 6 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}]
|
Order ID: 0220176622
| 7 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}]
|
okay
| 8 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}]
|
can i pay the fee now
| 9 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}, {"role": "user", "content": "can i pay the fee now"}, {"role": "assistant", "content": "Do you happen to know your username so you'll be able to log in next time?"}]
|
i do!
| 10 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}, {"role": "user", "content": "can i pay the fee now"}, {"role": "assistant", "content": "Do you happen to know your username so you'll be able to log in next time?"}, {"role": "user", "content": "i do!"}, {"role": "assistant", "content": "Wonderful!"}, {"role": "assistant", "content": "Yes, I'll be happy to assist you with paying your bill."}]
|
thanks!
| 11 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}, {"role": "user", "content": "can i pay the fee now"}, {"role": "assistant", "content": "Do you happen to know your username so you'll be able to log in next time?"}, {"role": "user", "content": "i do!"}, {"role": "assistant", "content": "Wonderful!"}, {"role": "assistant", "content": "Yes, I'll be happy to assist you with paying your bill."}, {"role": "user", "content": "thanks!"}, {"role": "assistant", "content": "Would you like to charge the $55 due to your credit card on file?"}]
|
yep
| 12 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}, {"role": "user", "content": "can i pay the fee now"}, {"role": "assistant", "content": "Do you happen to know your username so you'll be able to log in next time?"}, {"role": "user", "content": "i do!"}, {"role": "assistant", "content": "Wonderful!"}, {"role": "assistant", "content": "Yes, I'll be happy to assist you with paying your bill."}, {"role": "user", "content": "thanks!"}, {"role": "assistant", "content": "Would you like to charge the $55 due to your credit card on file?"}, {"role": "user", "content": "yep"}]
|
thats perfect
| 13 |
Customer name is rodriguez domingo. membership level is gold. phone number is (242) 556-4034. order ID is 0220176622. delivery address is 0499 kennedy st san lima, wa 93965.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "ebeoyak5gx", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(242) 556-4034"}, "order": {"street_address": "0499 kennedy st", "full_address": "0499 kennedy st san lima, wa 93965", "city": "san lima", "order_id": "0220176622", "state": "wa", "zip_code": "93965"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "i love my subscription and want to check the status"}, {"role": "user", "content": "i want to see when the annual fee is due"}, {"role": "user", "content": "my name is Rodriguez Domingo"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to help you with that."}, {"role": "assistant", "content": "Your full name, please?"}, {"role": "user", "content": "I already gave it to you"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "So sorry about that, Rodriguez!"}, {"role": "assistant", "content": "To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "account id - EBEOYAK5GX"}, {"role": "user", "content": "Order ID: 0220176622"}, {"role": "assistant", "content": "Thank you, Rodriguez! It looks like your subscription has not been activated yet. The amount due is $55 and the due date is tomorrow."}, {"role": "assistant", "content": "I'll be glad to email you a link so that you're able to access your account login in the future."}, {"role": "user", "content": "okay"}, {"role": "user", "content": "can i pay the fee now"}, {"role": "assistant", "content": "Do you happen to know your username so you'll be able to log in next time?"}, {"role": "user", "content": "i do!"}, {"role": "assistant", "content": "Wonderful!"}, {"role": "assistant", "content": "Yes, I'll be happy to assist you with paying your bill."}, {"role": "user", "content": "thanks!"}, {"role": "assistant", "content": "Would you like to charge the $55 due to your credit card on file?"}, {"role": "user", "content": "yep"}, {"role": "user", "content": "thats perfect"}, {"role": "assistant", "content": "You're all set! Is there anything more I may help you with?"}]
|
that's all
| 14 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}]
|
Whenever I search it just has the spinning wheel like it is loading for some reason.
| 1 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}]
|
It seems to keep happening anytime I try and search on the site
| 2 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}]
|
yes sorry
| 3 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}]
|
dogs
| 4 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}]
|
Albert Sanders
| 5 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking \"more details.\""}]
|
alright I have done that but it is still acting the same
| 6 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking \"more details.\""}, {"role": "user", "content": "alright I have done that but it is still acting the same"}, {"role": "assistant", "content": "What was the original search? Could you try searching for a different item and see if it works for that?"}]
|
Yes I had already tried searching for different items
| 7 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking \"more details.\""}, {"role": "user", "content": "alright I have done that but it is still acting the same"}, {"role": "assistant", "content": "What was the original search? Could you try searching for a different item and see if it works for that?"}, {"role": "user", "content": "Yes I had already tried searching for different items"}, {"role": "assistant", "content": "Alright. Can you try logging out and back in?"}]
|
Alright, that seems to have worked. Not sure what happened there.
| 8 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking \"more details.\""}, {"role": "user", "content": "alright I have done that but it is still acting the same"}, {"role": "assistant", "content": "What was the original search? Could you try searching for a different item and see if it works for that?"}, {"role": "user", "content": "Yes I had already tried searching for different items"}, {"role": "assistant", "content": "Alright. Can you try logging out and back in?"}, {"role": "user", "content": "Alright, that seems to have worked. Not sure what happened there."}]
|
thanks for the help though
| 9 |
Customer name is albert sanders. membership level is gold. email is as856111@email.com. phone number is (422) 436-7133. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 0357 1st ave monterey, ny 1691.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as856111@email.com", "member_level": "gold", "phone": "(422) 436-7133", "username": "as856111"}, "order": {"street_address": "0357 1st ave", "full_address": "0357 1st ave monterey, ny 1691", "city": "monterey", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "1691"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Whenever I search it just has the spinning wheel like it is loading for some reason."}, {"role": "user", "content": "It seems to keep happening anytime I try and search on the site"}, {"role": "assistant", "content": "Oh no. Let's see if we can resolve that today. Can I get your name please?"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "yes sorry"}, {"role": "user", "content": "dogs"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Okay, Albert, first can you try to clear your cookies and see if that works. You can do so by checking the settings option in your browser and clicking \"more details.\""}, {"role": "user", "content": "alright I have done that but it is still acting the same"}, {"role": "assistant", "content": "What was the original search? Could you try searching for a different item and see if it works for that?"}, {"role": "user", "content": "Yes I had already tried searching for different items"}, {"role": "assistant", "content": "Alright. Can you try logging out and back in?"}, {"role": "user", "content": "Alright, that seems to have worked. Not sure what happened there."}, {"role": "user", "content": "thanks for the help though"}, {"role": "assistant", "content": "Strange. Is there anything else I can help you with today?"}]
|
No that was all
| 10 |
Customer name is chloe zhang. membership level is guest. phone number is (205) 270-0480. delivery address is 0511 kennedy st monterey, ny 42145.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(205) 270-0480"}, "order": {"street_address": "0511 kennedy st", "full_address": "0511 kennedy st monterey, ny 42145", "city": "monterey", "state": "ny", "zip_code": "42145"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}]
|
How long does a premium membership last? I am thinking about purchasing it.
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (205) 270-0480. delivery address is 0511 kennedy st monterey, ny 42145.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(205) 270-0480"}, "order": {"street_address": "0511 kennedy st", "full_address": "0511 kennedy st monterey, ny 42145", "city": "monterey", "state": "ny", "zip_code": "42145"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "How long does a premium membership last? I am thinking about purchasing it."}, {"role": "assistant", "content": "Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. It is calculated at the beginning of each month. For example, if you spent $501 on June 15th, then you will become a bronze member starting"}, {"role": "assistant", "content": "Does this answer your question?"}]
|
Yes, thank you!
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (205) 270-0480. delivery address is 0511 kennedy st monterey, ny 42145.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(205) 270-0480"}, "order": {"street_address": "0511 kennedy st", "full_address": "0511 kennedy st monterey, ny 42145", "city": "monterey", "state": "ny", "zip_code": "42145"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "How long does a premium membership last? I am thinking about purchasing it."}, {"role": "assistant", "content": "Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. It is calculated at the beginning of each month. For example, if you spent $501 on June 15th, then you will become a bronze member starting"}, {"role": "assistant", "content": "Does this answer your question?"}, {"role": "user", "content": "Yes, thank you!"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
No, all good!
| 3 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[]
|
Hello I need to change my shipping info
| 1 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}]
|
No, I just need to cancel the order for now please
| 3 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}, {"role": "user", "content": "No, I just need to cancel the order for now please"}, {"role": "assistant", "content": "Okay, are you cancelling because the cost is too high or did you order a wrong item?"}]
|
I ordered the wrong item, sorry
| 4 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}, {"role": "user", "content": "No, I just need to cancel the order for now please"}, {"role": "assistant", "content": "Okay, are you cancelling because the cost is too high or did you order a wrong item?"}, {"role": "user", "content": "I ordered the wrong item, sorry"}, {"role": "assistant", "content": "No problem, thank you sir. What is the shipping status of the order?"}]
|
Order Received
| 5 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}, {"role": "user", "content": "No, I just need to cancel the order for now please"}, {"role": "assistant", "content": "Okay, are you cancelling because the cost is too high or did you order a wrong item?"}, {"role": "user", "content": "I ordered the wrong item, sorry"}, {"role": "assistant", "content": "No problem, thank you sir. What is the shipping status of the order?"}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "Okay, I'll also need your username, email, and order ID."}]
|
ap557258, ap557258@email.com, 9038133454
| 6 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}, {"role": "user", "content": "No, I just need to cancel the order for now please"}, {"role": "assistant", "content": "Okay, are you cancelling because the cost is too high or did you order a wrong item?"}, {"role": "user", "content": "I ordered the wrong item, sorry"}, {"role": "assistant", "content": "No problem, thank you sir. What is the shipping status of the order?"}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "Okay, I'll also need your username, email, and order ID."}, {"role": "user", "content": "ap557258, ap557258@email.com, 9038133454"}, {"role": "assistant", "content": "Great, I'll go ahead and cancel that order for you."}, {"role": "assistant", "content": "Okay, the order is cancelled and you're all set, is there anything else I can do for you?"}]
|
Oh thank you so much. I appreciate your help.
| 7 |
Customer name is alessandro phoenix. membership level is gold. email is ap557258@email.com. phone number is (915) 611-3398. order ID is 9038133454. purchase date was 2019-10-30. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 5228 kennedy st san mateo, ca 53077.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ledlpgxaf2", "customer_name": "alessandro phoenix", "email": "ap557258@email.com", "member_level": "gold", "phone": "(915) 611-3398", "username": "ap557258"}, "order": {"street_address": "5228 kennedy st", "full_address": "5228 kennedy st san mateo, ca 53077", "city": "san mateo", "num_products": "1", "order_id": "9038133454", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-10-30", "shipping_status": "order received", "state": "ca", "zip_code": "53077"}, "product": {"names": ["guess jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "Hello I need to change my shipping info"}, {"role": "assistant", "content": "Hello and welcome. I can help with that."}, {"role": "assistant", "content": "Could I get your full name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Hi, Alessandro. You want to change the address on an open order?"}, {"role": "user", "content": "No, I just need to cancel the order for now please"}, {"role": "assistant", "content": "Okay, are you cancelling because the cost is too high or did you order a wrong item?"}, {"role": "user", "content": "I ordered the wrong item, sorry"}, {"role": "assistant", "content": "No problem, thank you sir. What is the shipping status of the order?"}, {"role": "user", "content": "Order Received"}, {"role": "assistant", "content": "Okay, I'll also need your username, email, and order ID."}, {"role": "user", "content": "ap557258, ap557258@email.com, 9038133454"}, {"role": "assistant", "content": "Great, I'll go ahead and cancel that order for you."}, {"role": "assistant", "content": "Okay, the order is cancelled and you're all set, is there anything else I can do for you?"}, {"role": "user", "content": "Oh thank you so much. I appreciate your help."}]
|
That is all for now
| 8 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hello, I need to change my shipping details. I've recently moved.
| 1 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}]
|
I ordered something and it says it was delivered.
| 2 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}]
|
But I believe it was sent to the wrong address.
| 3 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}]
|
Yes
| 4 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}]
|
Chloe Zhang
| 5 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}]
|
IDMUVPKCMN is my ID
| 6 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}]
|
Username is chloezhang226
| 7 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}]
|
email is chloezhang226@email.com
| 8 |
Customer name is chloe zhang. membership level is silver. email is chloezhang226@email.com. phone number is (925) 782-0173. order ID is 1397366075. purchase date was 2020-01-08. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 4751 primrose ave monterey, wa 77409.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "idmuvpkcmn", "customer_name": "chloe zhang", "email": "chloezhang226@email.com", "member_level": "silver", "phone": "(925) 782-0173", "username": "chloezhang226"}, "order": {"street_address": "4751 primrose ave", "full_address": "4751 primrose ave monterey, wa 77409", "city": "monterey", "num_products": "2", "order_id": "1397366075", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2020-01-08", "shipping_status": "delivered", "state": "wa", "zip_code": "77409"}, "product": {"names": ["tommy_hilfiger jeans", "tommy_hilfiger jeans"], "amounts": [64, 54]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I need to change my shipping details. I've recently moved."}, {"role": "assistant", "content": "Alright, you just wanted to update your address on your account?"}, {"role": "assistant", "content": "I'll need your full name or Account ID to pull up your account."}, {"role": "user", "content": "I ordered something and it says it was delivered."}, {"role": "user", "content": "But I believe it was sent to the wrong address."}, {"role": "assistant", "content": "Oh, so you are missing a shipment?"}, {"role": "assistant", "content": "I will still need your full name or Account ID."}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "IDMUVPKCMN is my ID"}, {"role": "assistant", "content": "I have to validate your purchase. To do that I will need your username, email address and Order ID."}, {"role": "user", "content": "Username is chloezhang226"}, {"role": "user", "content": "email is chloezhang226@email.com"}]
|
order id is 1397366075
| 9 |
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