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stringlengths 136
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stringclasses 96
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stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
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stringlengths 1
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39
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|---|---|---|---|---|---|
Customer name is norman bouchard. membership level is silver. email is normanb3@email.com. phone number is (713) 112-6402. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 5740 brushwick dr raleigh, ny 18861.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb3@email.com", "member_level": "silver", "phone": "(713) 112-6402", "username": "normanb3"}, "order": {"street_address": "5740 brushwick dr", "full_address": "5740 brushwick dr raleigh, ny 18861", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "18861"}, "product": {"names": ["guess shirt"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands! How can I help you today?"}, {"role": "user", "content": "I have been trying to make a purchase but my credit card keeps getting rejected"}, {"role": "assistant", "content": "I'm sorry to hear that. Could I please have your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection?"}, {"role": "user", "content": "three times"}, {"role": "assistant", "content": "Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card?"}, {"role": "user", "content": "yes, still rejected"}, {"role": "assistant", "content": "I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed?"}]
|
okay, duh sorry, it expired last month
| 5 |
Customer name is norman bouchard. membership level is silver. email is normanb3@email.com. phone number is (713) 112-6402. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 5740 brushwick dr raleigh, ny 18861.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb3@email.com", "member_level": "silver", "phone": "(713) 112-6402", "username": "normanb3"}, "order": {"street_address": "5740 brushwick dr", "full_address": "5740 brushwick dr raleigh, ny 18861", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "18861"}, "product": {"names": ["guess shirt"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands! How can I help you today?"}, {"role": "user", "content": "I have been trying to make a purchase but my credit card keeps getting rejected"}, {"role": "assistant", "content": "I'm sorry to hear that. Could I please have your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection?"}, {"role": "user", "content": "three times"}, {"role": "assistant", "content": "Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card?"}, {"role": "user", "content": "yes, still rejected"}, {"role": "assistant", "content": "I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed?"}, {"role": "user", "content": "okay, duh sorry, it expired last month"}, {"role": "assistant", "content": "You'll need to contact your credit card company to get a new card to place the order or simply use a different form of payment to successfully place your order."}, {"role": "assistant", "content": "Or if you have another card, I can place the order for you directly."}]
|
I will do that. I think I have the new one here somewhere
| 6 |
Customer name is norman bouchard. membership level is silver. email is normanb3@email.com. phone number is (713) 112-6402. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 5740 brushwick dr raleigh, ny 18861.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb3@email.com", "member_level": "silver", "phone": "(713) 112-6402", "username": "normanb3"}, "order": {"street_address": "5740 brushwick dr", "full_address": "5740 brushwick dr raleigh, ny 18861", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "18861"}, "product": {"names": ["guess shirt"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands! How can I help you today?"}, {"role": "user", "content": "I have been trying to make a purchase but my credit card keeps getting rejected"}, {"role": "assistant", "content": "I'm sorry to hear that. Could I please have your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection?"}, {"role": "user", "content": "three times"}, {"role": "assistant", "content": "Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card?"}, {"role": "user", "content": "yes, still rejected"}, {"role": "assistant", "content": "I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed?"}, {"role": "user", "content": "okay, duh sorry, it expired last month"}, {"role": "assistant", "content": "You'll need to contact your credit card company to get a new card to place the order or simply use a different form of payment to successfully place your order."}, {"role": "assistant", "content": "Or if you have another card, I can place the order for you directly."}, {"role": "user", "content": "I will do that. I think I have the new one here somewhere"}]
|
No thanks, I want to keep the same card on file in the future.
| 7 |
Customer name is norman bouchard. membership level is silver. email is normanb3@email.com. phone number is (713) 112-6402. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 5740 brushwick dr raleigh, ny 18861.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb3@email.com", "member_level": "silver", "phone": "(713) 112-6402", "username": "normanb3"}, "order": {"street_address": "5740 brushwick dr", "full_address": "5740 brushwick dr raleigh, ny 18861", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "18861"}, "product": {"names": ["guess shirt"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands! How can I help you today?"}, {"role": "user", "content": "I have been trying to make a purchase but my credit card keeps getting rejected"}, {"role": "assistant", "content": "I'm sorry to hear that. Could I please have your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection?"}, {"role": "user", "content": "three times"}, {"role": "assistant", "content": "Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card?"}, {"role": "user", "content": "yes, still rejected"}, {"role": "assistant", "content": "I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed?"}, {"role": "user", "content": "okay, duh sorry, it expired last month"}, {"role": "assistant", "content": "You'll need to contact your credit card company to get a new card to place the order or simply use a different form of payment to successfully place your order."}, {"role": "assistant", "content": "Or if you have another card, I can place the order for you directly."}, {"role": "user", "content": "I will do that. I think I have the new one here somewhere"}, {"role": "user", "content": "No thanks, I want to keep the same card on file in the future."}]
|
Thanks for your help.
| 8 |
Customer name is norman bouchard. membership level is silver. email is normanb3@email.com. phone number is (713) 112-6402. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 5740 brushwick dr raleigh, ny 18861.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb3@email.com", "member_level": "silver", "phone": "(713) 112-6402", "username": "normanb3"}, "order": {"street_address": "5740 brushwick dr", "full_address": "5740 brushwick dr raleigh, ny 18861", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ny", "zip_code": "18861"}, "product": {"names": ["guess shirt"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands! How can I help you today?"}, {"role": "user", "content": "I have been trying to make a purchase but my credit card keeps getting rejected"}, {"role": "assistant", "content": "I'm sorry to hear that. Could I please have your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Nice to meet you Mr. Bouchard. Have you tried to enter your credit card information again since getting the rejection?"}, {"role": "user", "content": "three times"}, {"role": "assistant", "content": "Okay. Log out of your account and then log back in and try to complete your order. Does it still reject your card?"}, {"role": "user", "content": "yes, still rejected"}, {"role": "assistant", "content": "I see. Can you check the information on the card that you're using and make sure that the expiration date hasn't passed?"}, {"role": "user", "content": "okay, duh sorry, it expired last month"}, {"role": "assistant", "content": "You'll need to contact your credit card company to get a new card to place the order or simply use a different form of payment to successfully place your order."}, {"role": "assistant", "content": "Or if you have another card, I can place the order for you directly."}, {"role": "user", "content": "I will do that. I think I have the new one here somewhere"}, {"role": "user", "content": "No thanks, I want to keep the same card on file in the future."}, {"role": "user", "content": "Thanks for your help."}, {"role": "assistant", "content": "You're welcome. Is there anything else I can assist you with today?"}]
|
Nope, that should do it.
| 9 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
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purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
yes, i'm little upset that this one item is out of stock
| 1 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
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purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "yes, i'm little upset that this one item is out of stock"}, {"role": "assistant", "content": "Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "yes, i'm little upset that this one item is out of stock"}, {"role": "assistant", "content": "Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi, Norman, what item seems to be out of stock?"}]
|
The Calvin Klein Jacket
| 3 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "yes, i'm little upset that this one item is out of stock"}, {"role": "assistant", "content": "Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi, Norman, what item seems to be out of stock?"}, {"role": "user", "content": "The Calvin Klein Jacket"}, {"role": "assistant", "content": "I'll write a report to our purchasing team to inform them of this. In the meantime, I can place the item on back-order for you, if you like."}]
|
okay, that would be great!
| 4 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "yes, i'm little upset that this one item is out of stock"}, {"role": "assistant", "content": "Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi, Norman, what item seems to be out of stock?"}, {"role": "user", "content": "The Calvin Klein Jacket"}, {"role": "assistant", "content": "I'll write a report to our purchasing team to inform them of this. In the meantime, I can place the item on back-order for you, if you like."}, {"role": "user", "content": "okay, that would be great!"}, {"role": "assistant", "content": "Should I use the card on file?"}]
|
yes
| 5 |
Customer name is norman bouchard. membership level is gold. email is nb327576@email.com. phone number is (713) 682-8878. order ID is 4297819655. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 8520 kennedy st newark, tx 89829.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb327576@email.com", "member_level": "gold", "phone": "(713) 682-8878", "username": "nb327576"}, "order": {"street_address": "8520 kennedy st", "full_address": "8520 kennedy st newark, tx 89829", "city": "newark", "num_products": "1", "order_id": "4297819655", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "tx", "zip_code": "89829"}, "product": {"names": ["calvin_klein jacket"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "yes, i'm little upset that this one item is out of stock"}, {"role": "assistant", "content": "Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi, Norman, what item seems to be out of stock?"}, {"role": "user", "content": "The Calvin Klein Jacket"}, {"role": "assistant", "content": "I'll write a report to our purchasing team to inform them of this. In the meantime, I can place the item on back-order for you, if you like."}, {"role": "user", "content": "okay, that would be great!"}, {"role": "assistant", "content": "Should I use the card on file?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Okay, I've put in the order for you. Is there anything else I can help with?"}]
|
okay great! that will be all
| 6 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
Hello, I have a question about my subscription status.
| 1 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}]
|
Can you tell me if I owe anything to keep it active?
| 2 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}]
|
Albert Sanders
| 3 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}]
|
Account ID: CGVTHJ2OWR
| 4 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: CGVTHJ2OWR"}]
|
Order ID is 5602627061
| 5 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: CGVTHJ2OWR"}, {"role": "user", "content": "Order ID is 5602627061"}, {"role": "assistant", "content": "Hello, it looks like you have a balance of $55 that is due three days from now"}]
|
Ok, that isn't bad. Can I pay that now please?
| 6 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: CGVTHJ2OWR"}, {"role": "user", "content": "Order ID is 5602627061"}, {"role": "assistant", "content": "Hello, it looks like you have a balance of $55 that is due three days from now"}, {"role": "user", "content": "Ok, that isn't bad. Can I pay that now please?"}, {"role": "assistant", "content": "Yes, of course. Do you want to use the card on file?"}]
|
Yes please
| 7 |
Customer name is albert sanders. membership level is gold. phone number is (883) 780-2109. order ID is 5602627061. delivery address is 5906 kennedy st san lima, ca 62580.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "cgvthj2owr", "customer_name": "albert sanders", "member_level": "gold", "phone": "(883) 780-2109"}, "order": {"street_address": "5906 kennedy st", "full_address": "5906 kennedy st san lima, ca 62580", "city": "san lima", "order_id": "5602627061", "state": "ca", "zip_code": "62580"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hello, I have a question about my subscription status."}, {"role": "user", "content": "Can you tell me if I owe anything to keep it active?"}, {"role": "assistant", "content": "Let's check on that"}, {"role": "assistant", "content": "Can I get your full name account ID, and order ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: CGVTHJ2OWR"}, {"role": "user", "content": "Order ID is 5602627061"}, {"role": "assistant", "content": "Hello, it looks like you have a balance of $55 that is due three days from now"}, {"role": "user", "content": "Ok, that isn't bad. Can I pay that now please?"}, {"role": "assistant", "content": "Yes, of course. Do you want to use the card on file?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Great, I went ahead and processed the payment for you"}, {"role": "assistant", "content": "Anything else you need?"}]
|
wonderful, that is all for now, have a good day
| 8 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}]
|
Sure, it's Joseph Banter
| 1 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}]
|
I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse.
| 2 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}]
|
Sorry, I don't have either of those things available at the moment.
| 3 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}]
|
Ok.
| 4 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}]
|
Address: 8716 Lincoln Ave Monterey, TX 62251
| 5 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}, {"role": "user", "content": "Address: 8716 Lincoln Ave Monterey, TX 62251"}]
|
(632) 318-8481
| 6 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}, {"role": "user", "content": "Address: 8716 Lincoln Ave Monterey, TX 62251"}, {"role": "user", "content": "(632) 318-8481"}, {"role": "assistant", "content": "Alright great, do you happen to know what your membership level is?"}]
|
I believe it is "Guest"
| 7 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}, {"role": "user", "content": "Address: 8716 Lincoln Ave Monterey, TX 62251"}, {"role": "user", "content": "(632) 318-8481"}, {"role": "assistant", "content": "Alright great, do you happen to know what your membership level is?"}, {"role": "user", "content": "I believe it is \"Guest\""}, {"role": "assistant", "content": "Alright, well unfortunately because of the Regular member status I don't have late fee information on hand. I would have liked to offer an extension but that is a members service."}]
|
I see. Well, thanks a lot for you help!
| 8 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}, {"role": "user", "content": "Address: 8716 Lincoln Ave Monterey, TX 62251"}, {"role": "user", "content": "(632) 318-8481"}, {"role": "assistant", "content": "Alright great, do you happen to know what your membership level is?"}, {"role": "user", "content": "I believe it is \"Guest\""}, {"role": "assistant", "content": "Alright, well unfortunately because of the Regular member status I don't have late fee information on hand. I would have liked to offer an extension but that is a members service."}, {"role": "user", "content": "I see. Well, thanks a lot for you help!"}, {"role": "assistant", "content": "If you would like I can give you the information to email for more information"}]
|
That would be great
| 9 |
Customer name is joseph banter. membership level is guest. phone number is (632) 318-8481. delivery address is 8716 lincoln ave monterey, tx 62251.
|
storewide_query: policy_2
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "order_id": "any", "phone": "(632) 318-8481"}, "order": {"street_address": "8716 lincoln ave", "full_address": "8716 lincoln ave monterey, tx 62251", "city": "monterey", "state": "tx", "zip_code": "62251"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_2", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank oyu for contacting us today. To start can I please have your First and last name or Username?"}, {"role": "user", "content": "Sure, it's Joseph Banter"}, {"role": "assistant", "content": "Thank so much Joseph, what can I help you with today?"}, {"role": "user", "content": "I need to know the consequences of a late subscription payment. I'm thinking of making a rather large purchase and need to know what happens in case of a lapse."}, {"role": "assistant", "content": "Sure thing, First I'll need to verify a few things. Can I have your account ID and Order ID?"}, {"role": "user", "content": "Sorry, I don't have either of those things available at the moment."}, {"role": "assistant", "content": "Alright well lets see if I can help at least get a few things covered. Lets start with recovering your account info and we'll work from there"}, {"role": "user", "content": "Ok."}, {"role": "assistant", "content": "Can I get your address and phone number or E-mail address?"}, {"role": "user", "content": "Address: 8716 Lincoln Ave Monterey, TX 62251"}, {"role": "user", "content": "(632) 318-8481"}, {"role": "assistant", "content": "Alright great, do you happen to know what your membership level is?"}, {"role": "user", "content": "I believe it is \"Guest\""}, {"role": "assistant", "content": "Alright, well unfortunately because of the Regular member status I don't have late fee information on hand. I would have liked to offer an extension but that is a members service."}, {"role": "user", "content": "I see. Well, thanks a lot for you help!"}, {"role": "assistant", "content": "If you would like I can give you the information to email for more information"}, {"role": "user", "content": "That would be great"}, {"role": "assistant", "content": "You can bring up any concerns I failed to address here. I'm sorry I wasn't able to be of more help"}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
|
No, I think that will cover it. Thanks!
| 10 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}]
|
Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1.
| 1 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}]
|
Albert Sanders
| 2 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}]
|
2EV1DTMONK is the Account ID. 0489597983 is the order ID
| 3 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}]
|
2EV1DTMONK
| 4 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}]
|
If that doesn't work, you can try 2EV1DTM0NK
| 5 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}]
|
zero instead of the alphabet "O"
| 6 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}]
|
ok
| 7 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}]
|
Order received
| 8 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}, {"role": "user", "content": "Order received"}, {"role": "assistant", "content": "Okay, I can offer the refund. Your unwanted item has been removed from your order."}]
|
Thank you
| 9 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}, {"role": "user", "content": "Order received"}, {"role": "assistant", "content": "Okay, I can offer the refund. Your unwanted item has been removed from your order."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "How much the cost of the item is meant to be returned?"}]
|
$49
| 10 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}, {"role": "user", "content": "Order received"}, {"role": "assistant", "content": "Okay, I can offer the refund. Your unwanted item has been removed from your order."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "How much the cost of the item is meant to be returned?"}, {"role": "user", "content": "$49"}]
|
Thank you
| 11 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}, {"role": "user", "content": "Order received"}, {"role": "assistant", "content": "Okay, I can offer the refund. Your unwanted item has been removed from your order."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "How much the cost of the item is meant to be returned?"}, {"role": "user", "content": "$49"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
no. That will be all
| 12 |
Customer name is albert sanders. membership level is silver. phone number is (315) 308-9013. order ID is 0489597983. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5107 lexington ave raleigh, wa 55676.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "2ev1dtm0nk", "customer_name": "albert sanders", "member_level": "silver", "phone": "(315) 308-9013"}, "order": {"street_address": "5107 lexington ave", "full_address": "5107 lexington ave raleigh, wa 55676", "city": "raleigh", "num_products": "1", "order_id": "0489597983", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "55676"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1."}, {"role": "assistant", "content": "No problem, may I have your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next I also need your account id and order id, please."}, {"role": "user", "content": "2EV1DTMONK is the Account ID. 0489597983 is the order ID"}, {"role": "assistant", "content": "Can you reconfirm your account id please?"}, {"role": "user", "content": "2EV1DTMONK"}, {"role": "assistant", "content": "Just a moment, please."}, {"role": "user", "content": "If that doesn't work, you can try 2EV1DTM0NK"}, {"role": "user", "content": "zero instead of the alphabet \"O\""}, {"role": "assistant", "content": "Great, let me try."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Sorry it is a company mistake. What is the shipping status?"}, {"role": "user", "content": "Order received"}, {"role": "assistant", "content": "Okay, I can offer the refund. Your unwanted item has been removed from your order."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "How much the cost of the item is meant to be returned?"}, {"role": "user", "content": "$49"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "no. That will be all"}, {"role": "assistant", "content": "Have a nice day."}]
|
you too
| 13 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[]
|
Hi
| 1 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}]
|
I got charged twice for a subscription
| 2 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}]
|
Name: Norman Bouchard
| 3 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}, {"role": "user", "content": "Name: Norman Bouchard"}]
|
Account ID: 84IQWZIUPL
| 4 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}, {"role": "user", "content": "Name: Norman Bouchard"}, {"role": "user", "content": "Account ID: 84IQWZIUPL"}, {"role": "assistant", "content": "Thanks Norman. I have pulled up the account. What is your order ID"}]
|
Order ID: 4024960949
| 5 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}, {"role": "user", "content": "Name: Norman Bouchard"}, {"role": "user", "content": "Account ID: 84IQWZIUPL"}, {"role": "assistant", "content": "Thanks Norman. I have pulled up the account. What is your order ID"}, {"role": "user", "content": "Order ID: 4024960949"}, {"role": "assistant", "content": "What is your member level?"}]
|
Member Level: Silver
| 6 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}, {"role": "user", "content": "Name: Norman Bouchard"}, {"role": "user", "content": "Account ID: 84IQWZIUPL"}, {"role": "assistant", "content": "Thanks Norman. I have pulled up the account. What is your order ID"}, {"role": "user", "content": "Order ID: 4024960949"}, {"role": "assistant", "content": "What is your member level?"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "assistant", "content": "What was the amount disputed?"}]
|
Amount: $79
| 7 |
Customer name is norman bouchard. membership level is silver. phone number is (948) 929-0205. order ID is 4024960949. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8032 1st ave san lima, ca 52077.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "84iqwziupl", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(948) 929-0205"}, "order": {"street_address": "8032 1st ave", "full_address": "8032 1st ave san lima, ca 52077", "city": "san lima", "num_products": "1", "order_id": "4024960949", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ca", "zip_code": "52077"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Welcome toAcmeBrands. How may I help?"}, {"role": "user", "content": "I got charged twice for a subscription"}, {"role": "assistant", "content": "OK. Let me investigate."}, {"role": "assistant", "content": "May I have your full name and account ID"}, {"role": "user", "content": "Name: Norman Bouchard"}, {"role": "user", "content": "Account ID: 84IQWZIUPL"}, {"role": "assistant", "content": "Thanks Norman. I have pulled up the account. What is your order ID"}, {"role": "user", "content": "Order ID: 4024960949"}, {"role": "assistant", "content": "What is your member level?"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "assistant", "content": "What was the amount disputed?"}, {"role": "user", "content": "Amount: $79"}, {"role": "assistant", "content": "OK."}, {"role": "assistant", "content": "I have initiated the refund. Sorry for that processing error. Anything else?"}]
|
no, thank you
| 8 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}]
|
Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it.
| 1 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}]
|
used to*
| 2 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}, {"role": "user", "content": "used to*"}, {"role": "assistant", "content": "Gotcha. What's your full name?"}]
|
its Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}, {"role": "user", "content": "used to*"}, {"role": "assistant", "content": "Gotcha. What's your full name?"}, {"role": "user", "content": "its Rodriguez Domingo"}, {"role": "assistant", "content": "What's your email address Rodriguez?"}]
|
it's rdomingo@email.com
| 4 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}, {"role": "user", "content": "used to*"}, {"role": "assistant", "content": "Gotcha. What's your full name?"}, {"role": "user", "content": "its Rodriguez Domingo"}, {"role": "assistant", "content": "What's your email address Rodriguez?"}, {"role": "user", "content": "it's rdomingo@email.com"}, {"role": "assistant", "content": "Okay, I am sending you an email to reset the 2 factor authentication."}, {"role": "assistant", "content": "I am also going to send you a link about best practices for securing your account."}]
|
ok, thank you
| 5 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}, {"role": "user", "content": "used to*"}, {"role": "assistant", "content": "Gotcha. What's your full name?"}, {"role": "user", "content": "its Rodriguez Domingo"}, {"role": "assistant", "content": "What's your email address Rodriguez?"}, {"role": "user", "content": "it's rdomingo@email.com"}, {"role": "assistant", "content": "Okay, I am sending you an email to reset the 2 factor authentication."}, {"role": "assistant", "content": "I am also going to send you a link about best practices for securing your account."}, {"role": "user", "content": "ok, thank you"}, {"role": "assistant", "content": "Do you know your username?"}]
|
no i don't
| 6 |
Customer name is rodriguez domingo. membership level is gold. phone number is (400) 633-5677. delivery address is 4496 circle drive san lima, wa 30820.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(400) 633-5677", "pin_number": "263796"}, "order": {"street_address": "4496 circle drive", "full_address": "4496 circle drive san lima, wa 30820", "city": "san lima", "state": "wa", "zip_code": "30820"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you?"}, {"role": "user", "content": "Hello. I need to check my account for my info about my order. But I can't get past the two factor authentication because I no longer have the same phone number I used it."}, {"role": "user", "content": "used to*"}, {"role": "assistant", "content": "Gotcha. What's your full name?"}, {"role": "user", "content": "its Rodriguez Domingo"}, {"role": "assistant", "content": "What's your email address Rodriguez?"}, {"role": "user", "content": "it's rdomingo@email.com"}, {"role": "assistant", "content": "Okay, I am sending you an email to reset the 2 factor authentication."}, {"role": "assistant", "content": "I am also going to send you a link about best practices for securing your account."}, {"role": "user", "content": "ok, thank you"}, {"role": "assistant", "content": "Do you know your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "its rdomingo1"}, {"role": "assistant", "content": "Can I help with anything else?"}]
|
no that will do, thanks
| 7 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
Hi!
| 1 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}]
|
I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price.
| 2 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Joyce Wu, and my account id is VUGLL2E3BD
| 3 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}]
|
Acc id is VUGLL2E3BD, and the order id is 6785991680
| 4 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "Acc id is VUGLL2E3BD, and the order id is 6785991680"}, {"role": "assistant", "content": "Thank you"}]
|
You are welcome
| 5 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "Acc id is VUGLL2E3BD, and the order id is 6785991680"}, {"role": "assistant", "content": "Thank you"}, {"role": "user", "content": "You are welcome"}, {"role": "assistant", "content": "Checking on the item, it was cheaper yesterday that is because AcmeCorp uses an algorithm to change the prices of the items."}, {"role": "assistant", "content": "I cannot alter the the prices."}]
|
Do you think you can issue me a rebate or something?
| 6 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "Acc id is VUGLL2E3BD, and the order id is 6785991680"}, {"role": "assistant", "content": "Thank you"}, {"role": "user", "content": "You are welcome"}, {"role": "assistant", "content": "Checking on the item, it was cheaper yesterday that is because AcmeCorp uses an algorithm to change the prices of the items."}, {"role": "assistant", "content": "I cannot alter the the prices."}, {"role": "user", "content": "Do you think you can issue me a rebate or something?"}, {"role": "assistant", "content": "I can offer you a promo code."}]
|
That would be great
| 7 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "Acc id is VUGLL2E3BD, and the order id is 6785991680"}, {"role": "assistant", "content": "Thank you"}, {"role": "user", "content": "You are welcome"}, {"role": "assistant", "content": "Checking on the item, it was cheaper yesterday that is because AcmeCorp uses an algorithm to change the prices of the items."}, {"role": "assistant", "content": "I cannot alter the the prices."}, {"role": "user", "content": "Do you think you can issue me a rebate or something?"}, {"role": "assistant", "content": "I can offer you a promo code."}, {"role": "user", "content": "That would be great"}, {"role": "assistant", "content": "The following promo code TF08N will give you a discount."}]
|
Thank you, that was wonderful.
| 8 |
Customer name is joyce wu. membership level is silver. email is joycewu9@email.com. phone number is (143) 466-2190. order ID is 6785991680. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 8903 lexington ave jacksonville, mi 81554.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "vugll2e3bd", "customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "silver", "phone": "(143) 466-2190", "username": "joycewu9"}, "order": {"street_address": "8903 lexington ave", "full_address": "8903 lexington ave jacksonville, mi 81554", "city": "jacksonville", "num_products": "1", "order_id": "6785991680", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81554"}, "product": {"names": ["calvin_klein jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi"}, {"role": "user", "content": "I wanted to buy the Calvin Klein jeans and I checked it on you site yesterday - it was much cheaper then than today's price."}, {"role": "assistant", "content": "Let me see what I can do."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu, and my account id is VUGLL2E3BD"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "Acc id is VUGLL2E3BD, and the order id is 6785991680"}, {"role": "assistant", "content": "Thank you"}, {"role": "user", "content": "You are welcome"}, {"role": "assistant", "content": "Checking on the item, it was cheaper yesterday that is because AcmeCorp uses an algorithm to change the prices of the items."}, {"role": "assistant", "content": "I cannot alter the the prices."}, {"role": "user", "content": "Do you think you can issue me a rebate or something?"}, {"role": "assistant", "content": "I can offer you a promo code."}, {"role": "user", "content": "That would be great"}, {"role": "assistant", "content": "The following promo code TF08N will give you a discount."}, {"role": "user", "content": "Thank you, that was wonderful."}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
Thanks again, bye.
| 9 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hi, I was just wondering if the Calvin Klein boots are waterproof.
| 1 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi, I was just wondering if the Calvin Klein boots are waterproof."}, {"role": "assistant", "content": "Happy to help, may I have your name please?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi, I was just wondering if the Calvin Klein boots are waterproof."}, {"role": "assistant", "content": "Happy to help, may I have your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "thanks Norman."}, {"role": "assistant", "content": "give me a second please."}, {"role": "assistant", "content": "Most of our boots are waterproof."}]
|
Do you know if these in particular are waterproof.
| 3 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi, I was just wondering if the Calvin Klein boots are waterproof."}, {"role": "assistant", "content": "Happy to help, may I have your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "thanks Norman."}, {"role": "assistant", "content": "give me a second please."}, {"role": "assistant", "content": "Most of our boots are waterproof."}, {"role": "user", "content": "Do you know if these in particular are waterproof."}, {"role": "assistant", "content": "You can check the guarantee that is attached upon purchase to find out if it is waterproof."}]
|
ok, thanks
| 4 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi, I was just wondering if the Calvin Klein boots are waterproof."}, {"role": "assistant", "content": "Happy to help, may I have your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "thanks Norman."}, {"role": "assistant", "content": "give me a second please."}, {"role": "assistant", "content": "Most of our boots are waterproof."}, {"role": "user", "content": "Do you know if these in particular are waterproof."}, {"role": "assistant", "content": "You can check the guarantee that is attached upon purchase to find out if it is waterproof."}, {"role": "user", "content": "ok, thanks"}, {"role": "assistant", "content": "Great, is there anything else that I can help you with?"}]
|
No, that's all
| 5 |
Customer name is norman bouchard. membership level is silver. phone number is (260) 927-9136. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 5666 circle drive raleigh, ca 97158.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "silver", "phone": "(260) 927-9136"}, "order": {"street_address": "5666 circle drive", "full_address": "5666 circle drive raleigh, ca 97158", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "97158"}, "product": {"names": ["calvin_klein boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi, I was just wondering if the Calvin Klein boots are waterproof."}, {"role": "assistant", "content": "Happy to help, may I have your name please?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "thanks Norman."}, {"role": "assistant", "content": "give me a second please."}, {"role": "assistant", "content": "Most of our boots are waterproof."}, {"role": "user", "content": "Do you know if these in particular are waterproof."}, {"role": "assistant", "content": "You can check the guarantee that is attached upon purchase to find out if it is waterproof."}, {"role": "user", "content": "ok, thanks"}, {"role": "assistant", "content": "Great, is there anything else that I can help you with?"}, {"role": "user", "content": "No, that's all"}, {"role": "assistant", "content": "Have a nice day."}]
|
thanks
| 6 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}]
|
i need to remove an item from my order because my wife decided after i placed the order that she did not want something.
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}]
|
TK60Y0KLJN 8579248178
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}]
|
delivered
| 4 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}]
|
guest
| 5 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Okay. Since it has already arrived, we can start the return process."}]
|
ok
| 6 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Okay. Since it has already arrived, we can start the return process."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "May I have your username and email address?"}]
|
username chloez and email czhang777@email.com
| 7 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Okay. Since it has already arrived, we can start the return process."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "May I have your username and email address?"}, {"role": "user", "content": "username chloez and email czhang777@email.com"}, {"role": "assistant", "content": "Thanks! How would you like your refund to be processed? You can do it via gift card, having the amount added back to your account, receive a paper check, or have it directly put back onto your credit card."}]
|
put back onto my credit card
| 8 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Okay. Since it has already arrived, we can start the return process."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "May I have your username and email address?"}, {"role": "user", "content": "username chloez and email czhang777@email.com"}, {"role": "assistant", "content": "Thanks! How would you like your refund to be processed? You can do it via gift card, having the amount added back to your account, receive a paper check, or have it directly put back onto your credit card."}, {"role": "user", "content": "put back onto my credit card"}, {"role": "assistant", "content": "Great! Now, how much was the item you need to return?"}]
|
$84
| 9 |
Customer name is chloe zhang. membership level is guest. phone number is (113) 605-2713. order ID is 8579248178. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7869 kennedy st newark, wa 20600.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "tk60y0kljn", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(113) 605-2713"}, "order": {"street_address": "7869 kennedy st", "full_address": "7869 kennedy st newark, wa 20600", "city": "newark", "num_products": "2", "order_id": "8579248178", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/guess-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "shipping_status": "delivered", "state": "wa", "zip_code": "20600"}, "product": {"names": ["guess jacket", "tommy_hilfiger shirt"], "amounts": [84, 84]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i need to remove an item from my order because my wife decided after i placed the order that she did not want something."}, {"role": "assistant", "content": "I can help you with that. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you. May I also have your account ID and order ID?"}, {"role": "user", "content": "TK60Y0KLJN 8579248178"}, {"role": "assistant", "content": "Do you know the shipping status of your order?"}, {"role": "user", "content": "delivered"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "Okay. Since it has already arrived, we can start the return process."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "May I have your username and email address?"}, {"role": "user", "content": "username chloez and email czhang777@email.com"}, {"role": "assistant", "content": "Thanks! How would you like your refund to be processed? You can do it via gift card, having the amount added back to your account, receive a paper check, or have it directly put back onto your credit card."}, {"role": "user", "content": "put back onto my credit card"}, {"role": "assistant", "content": "Great! Now, how much was the item you need to return?"}, {"role": "user", "content": "$84"}, {"role": "assistant", "content": "Okay. $84 will be refunded to your credit card shortly. You will also receive a shipping label to send the item back. Is there anything else you need?"}]
|
that is all.
| 10 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
Hello, I'm trying to return a product. It had a stain on it when I got it.
| 1 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}]
|
David Williams
| 2 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}]
|
Username: dwilliams917
| 3 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}]
|
dwilliams917@email.com
| 4 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}]
|
Order ID: 2967364288
| 5 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}, {"role": "user", "content": "Order ID: 2967364288"}]
|
It's too bad because I really liked this shirt
| 6 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}, {"role": "user", "content": "Order ID: 2967364288"}, {"role": "user", "content": "It's too bad because I really liked this shirt"}, {"role": "assistant", "content": "Yes, I'm sorry for that. Could I know your membership level, please?"}]
|
I'm a gold member
| 7 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}, {"role": "user", "content": "Order ID: 2967364288"}, {"role": "user", "content": "It's too bad because I really liked this shirt"}, {"role": "assistant", "content": "Yes, I'm sorry for that. Could I know your membership level, please?"}, {"role": "user", "content": "I'm a gold member"}, {"role": "assistant", "content": "Okay, we'll get this returned right away for you. I'll need your address."}]
|
Okay great, my address is 0510 2nd Ave, La Fayette, MI 47170
| 8 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}, {"role": "user", "content": "Order ID: 2967364288"}, {"role": "user", "content": "It's too bad because I really liked this shirt"}, {"role": "assistant", "content": "Yes, I'm sorry for that. Could I know your membership level, please?"}, {"role": "user", "content": "I'm a gold member"}, {"role": "assistant", "content": "Okay, we'll get this returned right away for you. I'll need your address."}, {"role": "user", "content": "Okay great, my address is 0510 2nd Ave, La Fayette, MI 47170"}, {"role": "assistant", "content": "Would you like the send the return by mail, in store, or at a drop-off location?"}]
|
By mail sounds best to me.
| 9 |
Customer name is david williams. membership level is gold. email is dwilliams917@email.com. phone number is (520) 882-4390. order ID is 2967364288. purchase date was 2020-03-13. ordered products: [{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]. payment method is credit card. delivery address is 0510 2nd ave la fayette, mi 47170.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams917@email.com", "member_level": "gold", "phone": "(520) 882-4390", "username": "dwilliams917"}, "order": {"street_address": "0510 2nd ave", "full_address": "0510 2nd ave la fayette, mi 47170", "city": "la fayette", "num_products": "1", "order_id": "2967364288", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-13", "state": "mi", "zip_code": "47170"}, "product": {"names": ["michael_kors shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hello, I'm trying to return a product. It had a stain on it when I got it."}, {"role": "assistant", "content": "Sure, I can help with that. Could I get your name, please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. I'll also need your Username, Email, and Order ID"}, {"role": "user", "content": "Username: dwilliams917"}, {"role": "user", "content": "dwilliams917@email.com"}, {"role": "user", "content": "Order ID: 2967364288"}, {"role": "user", "content": "It's too bad because I really liked this shirt"}, {"role": "assistant", "content": "Yes, I'm sorry for that. Could I know your membership level, please?"}, {"role": "user", "content": "I'm a gold member"}, {"role": "assistant", "content": "Okay, we'll get this returned right away for you. I'll need your address."}, {"role": "user", "content": "Okay great, my address is 0510 2nd Ave, La Fayette, MI 47170"}, {"role": "assistant", "content": "Would you like the send the return by mail, in store, or at a drop-off location?"}, {"role": "user", "content": "By mail sounds best to me."}, {"role": "assistant", "content": "Alright, you're all set. Is there anything else I can do for you?"}]
|
Nope that was it, thank you so much
| 10 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}]
|
The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?
| 1 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}]
|
yes
| 2 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}]
|
ASF2Y7F8DY Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}, {"role": "user", "content": "ASF2Y7F8DY Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you Rodriguez, may I have your order id please?"}]
|
1863591253
| 4 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}, {"role": "user", "content": "ASF2Y7F8DY Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you Rodriguez, may I have your order id please?"}, {"role": "user", "content": "1863591253"}, {"role": "assistant", "content": "Thank you. Let me check our system."}, {"role": "assistant", "content": "I do apologize, I do see an issue, when do you need to change the time?"}]
|
Well I had it set to ship at a certain speed and that doesnt seem to be the case now
| 5 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}, {"role": "user", "content": "ASF2Y7F8DY Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you Rodriguez, may I have your order id please?"}, {"role": "user", "content": "1863591253"}, {"role": "assistant", "content": "Thank you. Let me check our system."}, {"role": "assistant", "content": "I do apologize, I do see an issue, when do you need to change the time?"}, {"role": "user", "content": "Well I had it set to ship at a certain speed and that doesnt seem to be the case now"}, {"role": "assistant", "content": "I do apologize do you need it changed to morning or evening time?"}]
|
evening would be fine
| 6 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}, {"role": "user", "content": "ASF2Y7F8DY Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you Rodriguez, may I have your order id please?"}, {"role": "user", "content": "1863591253"}, {"role": "assistant", "content": "Thank you. Let me check our system."}, {"role": "assistant", "content": "I do apologize, I do see an issue, when do you need to change the time?"}, {"role": "user", "content": "Well I had it set to ship at a certain speed and that doesnt seem to be the case now"}, {"role": "assistant", "content": "I do apologize do you need it changed to morning or evening time?"}, {"role": "user", "content": "evening would be fine"}, {"role": "assistant", "content": "Again, I do apologize, I have updated the time. Is there anything else I may do for you today?"}]
|
that was everything thanks
| 7 |
Customer name is rodriguez domingo. membership level is guest. phone number is (994) 007-7866. order ID is 1863591253. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 6276 brushwick dr brighton, tx 47755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "asf2y7f8dy", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(994) 007-7866"}, "order": {"street_address": "6276 brushwick dr", "full_address": "6276 brushwick dr brighton, tx 47755", "city": "brighton", "num_products": "1", "order_id": "1863591253", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "47755"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "The delivery time on my order seems to be wrong and needs to be changed, could you check the status of that?"}, {"role": "assistant", "content": "I would happy to. Do you need to change the time?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "May I have your full name and account id please?"}, {"role": "user", "content": "ASF2Y7F8DY Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you Rodriguez, may I have your order id please?"}, {"role": "user", "content": "1863591253"}, {"role": "assistant", "content": "Thank you. Let me check our system."}, {"role": "assistant", "content": "I do apologize, I do see an issue, when do you need to change the time?"}, {"role": "user", "content": "Well I had it set to ship at a certain speed and that doesnt seem to be the case now"}, {"role": "assistant", "content": "I do apologize do you need it changed to morning or evening time?"}, {"role": "user", "content": "evening would be fine"}, {"role": "assistant", "content": "Again, I do apologize, I have updated the time. Is there anything else I may do for you today?"}, {"role": "user", "content": "that was everything thanks"}, {"role": "assistant", "content": "Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well."}]
|
you too
| 8 |
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