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|---|---|---|---|---|---|
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
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order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}]
|
Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week.
| 1 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}]
|
Joyce Wu
| 2 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}]
|
My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG
| 3 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}, {"role": "user", "content": "My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG"}, {"role": "assistant", "content": "thanks."}]
|
no problem
| 4 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}, {"role": "user", "content": "My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG"}, {"role": "assistant", "content": "thanks."}, {"role": "user", "content": "no problem"}, {"role": "assistant", "content": "I will correct the date for your order."}]
|
Great! so I can get the jacket in 2 days?
| 5 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}, {"role": "user", "content": "My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG"}, {"role": "assistant", "content": "thanks."}, {"role": "user", "content": "no problem"}, {"role": "assistant", "content": "I will correct the date for your order."}, {"role": "user", "content": "Great! so I can get the jacket in 2 days?"}, {"role": "assistant", "content": "Yes, sure."}]
|
Thank you!
| 6 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}, {"role": "user", "content": "My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG"}, {"role": "assistant", "content": "thanks."}, {"role": "user", "content": "no problem"}, {"role": "assistant", "content": "I will correct the date for your order."}, {"role": "user", "content": "Great! so I can get the jacket in 2 days?"}, {"role": "assistant", "content": "Yes, sure."}, {"role": "user", "content": "Thank you!"}, {"role": "assistant", "content": "Is there anything else that I can help?"}]
|
I am good. Thank you.
| 7 |
Customer name is joyce wu. membership level is guest. phone number is (336) 573-4033. order ID is 7003001310. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 5433 2nd ave brighton, ca 65791.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gfjix3pukg", "customer_name": "joyce wu", "member_level": "guest", "phone": "(336) 573-4033"}, "order": {"street_address": "5433 2nd ave", "full_address": "5433 2nd ave brighton, ca 65791", "city": "brighton", "num_products": "1", "order_id": "7003001310", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 64, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "in transit", "state": "ca", "zip_code": "65791"}, "product": {"names": ["michael_kors jacket"], "amounts": [64]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I bought a MK jacket from your site yesterday. I chose 2 days delivery because I need it this week. But apparently the receipt shows that it will be delivered next week."}, {"role": "assistant", "content": "May I have your full name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "To verify purchase, I also need your username, email address and order id, please."}, {"role": "assistant", "content": "and your account id."}, {"role": "user", "content": "My email is joyce@gmail.com, user name: Coconut, order ID: 7003001310, account ID: GFJIX3PUKG"}, {"role": "assistant", "content": "thanks."}, {"role": "user", "content": "no problem"}, {"role": "assistant", "content": "I will correct the date for your order."}, {"role": "user", "content": "Great! so I can get the jacket in 2 days?"}, {"role": "assistant", "content": "Yes, sure."}, {"role": "user", "content": "Thank you!"}, {"role": "assistant", "content": "Is there anything else that I can help?"}, {"role": "user", "content": "I am good. Thank you."}, {"role": "assistant", "content": "great, have a nice day!"}]
|
You too. take care!
| 8 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[]
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Hello. I have a problem with my promo code
| 1 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}]
|
I got an email from you guys about a great sale and it listed this code
| 2 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}]
|
But when I try to enter it, it says the code isn't valid
| 3 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}]
|
Can you help?
| 4 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}]
|
Okay
| 5 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}]
|
Crystal Minh
| 6 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}]
|
Okay
| 7 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}]
|
Oh, maybe that's the issue
| 8 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}]
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I got the code nine days ago
| 9 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}]
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Gold
| 10 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}]
|
Oh great
| 11 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}]
|
That would be so nice of you
| 12 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}]
|
Let me try that new code
| 13 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}, {"role": "user", "content": "Let me try that new code"}]
|
I just entered it
| 14 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
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purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}, {"role": "user", "content": "Let me try that new code"}, {"role": "user", "content": "I just entered it"}]
|
It worked!!!
| 15 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}, {"role": "user", "content": "Let me try that new code"}, {"role": "user", "content": "I just entered it"}, {"role": "user", "content": "It worked!!!"}]
|
Thank you
| 16 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}, {"role": "user", "content": "Let me try that new code"}, {"role": "user", "content": "I just entered it"}, {"role": "user", "content": "It worked!!!"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I'm sorry for any inconvenience this may have caused and glad we were able to get it resolved!"}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}]
|
No that was it
| 17 |
Customer name is crystal minh. membership level is gold. email is cm723296@email.com. phone number is (150) 300-5698. order ID is 0919952446. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 7171 circle drive san lima, tx 26558.
|
purchase_dispute: promo_code_out_of_date
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "cm723296@email.com", "member_level": "gold", "phone": "(150) 300-5698", "username": "cm723296"}, "order": {"street_address": "7171 circle drive", "full_address": "7171 circle drive san lima, tx 26558", "city": "san lima", "num_products": "1", "order_id": "0919952446", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26558"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_out_of_date", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "user", "content": "Hello. I have a problem with my promo code"}, {"role": "assistant", "content": "Hello, Thank you for reaching out to AcmeBrand today. How may I help you?"}, {"role": "user", "content": "I got an email from you guys about a great sale and it listed this code"}, {"role": "user", "content": "But when I try to enter it, it says the code isn't valid"}, {"role": "user", "content": "Can you help?"}, {"role": "assistant", "content": "I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Could you provide me with your Full name or Account ID please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you Crystal. I was able to pull up your account."}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?"}, {"role": "user", "content": "Oh, maybe that's the issue"}, {"role": "user", "content": "I got the code nine days ago"}, {"role": "assistant", "content": "Ah alright that might be why but let me see if I can still help."}, {"role": "assistant", "content": "Could you tell me your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Great let me just do a quick check with the system."}, {"role": "assistant", "content": "It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you."}, {"role": "user", "content": "Oh great"}, {"role": "assistant", "content": "The new code for you to use is: NRBJI"}, {"role": "user", "content": "That would be so nice of you"}, {"role": "user", "content": "Let me try that new code"}, {"role": "user", "content": "I just entered it"}, {"role": "user", "content": "It worked!!!"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I'm sorry for any inconvenience this may have caused and glad we were able to get it resolved!"}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}, {"role": "user", "content": "No that was it"}]
|
Thanks for fixing it
| 18 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}]
|
I can't get the website to run at a normal speed.
| 1 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}]
|
It takes forever to load pictures
| 2 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}]
|
fine
| 3 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}, {"role": "user", "content": "fine"}, {"role": "assistant", "content": "That sounds frustrating."}, {"role": "assistant", "content": "So, it isn;t a problem with the Search or shopping cart, just that the site is laggy?"}]
|
Yes, I can't shop because it takes so long to load.
| 4 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}, {"role": "user", "content": "fine"}, {"role": "assistant", "content": "That sounds frustrating."}, {"role": "assistant", "content": "So, it isn;t a problem with the Search or shopping cart, just that the site is laggy?"}, {"role": "user", "content": "Yes, I can't shop because it takes so long to load."}, {"role": "assistant", "content": "That is not good! Have you tried loading any other websites?"}]
|
not yet. Let me try that.
| 5 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}, {"role": "user", "content": "fine"}, {"role": "assistant", "content": "That sounds frustrating."}, {"role": "assistant", "content": "So, it isn;t a problem with the Search or shopping cart, just that the site is laggy?"}, {"role": "user", "content": "Yes, I can't shop because it takes so long to load."}, {"role": "assistant", "content": "That is not good! Have you tried loading any other websites?"}, {"role": "user", "content": "not yet. Let me try that."}, {"role": "assistant", "content": "The next thing to try I'm afraid, is to close down all of the other open Tabs...would you be able to try that?"}]
|
Yes. It will take a minute though.
| 6 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}, {"role": "user", "content": "fine"}, {"role": "assistant", "content": "That sounds frustrating."}, {"role": "assistant", "content": "So, it isn;t a problem with the Search or shopping cart, just that the site is laggy?"}, {"role": "user", "content": "Yes, I can't shop because it takes so long to load."}, {"role": "assistant", "content": "That is not good! Have you tried loading any other websites?"}, {"role": "user", "content": "not yet. Let me try that."}, {"role": "assistant", "content": "The next thing to try I'm afraid, is to close down all of the other open Tabs...would you be able to try that?"}, {"role": "user", "content": "Yes. It will take a minute though."}, {"role": "assistant", "content": "I totally understand"}]
|
Okay, I think that may have fixed everything. It's already up and loaded.
| 7 |
Customer name is alessandro phoenix. membership level is silver. email is aphoenix752@email.com. phone number is (021) 150-9374. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 3316 primrose ave la fayette, ny 38733.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "aphoenix752@email.com", "member_level": "silver", "phone": "(021) 150-9374", "username": "aphoenix752"}, "order": {"street_address": "3316 primrose ave", "full_address": "3316 primrose ave la fayette, ny 38733", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "ny", "zip_code": "38733"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [79]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "welcome! How can I help you?"}, {"role": "user", "content": "I can't get the website to run at a normal speed."}, {"role": "user", "content": "It takes forever to load pictures"}, {"role": "assistant", "content": "OK. Let's try a few things before we call in the website team."}, {"role": "user", "content": "fine"}, {"role": "assistant", "content": "That sounds frustrating."}, {"role": "assistant", "content": "So, it isn;t a problem with the Search or shopping cart, just that the site is laggy?"}, {"role": "user", "content": "Yes, I can't shop because it takes so long to load."}, {"role": "assistant", "content": "That is not good! Have you tried loading any other websites?"}, {"role": "user", "content": "not yet. Let me try that."}, {"role": "assistant", "content": "The next thing to try I'm afraid, is to close down all of the other open Tabs...would you be able to try that?"}, {"role": "user", "content": "Yes. It will take a minute though."}, {"role": "assistant", "content": "I totally understand"}, {"role": "user", "content": "Okay, I think that may have fixed everything. It's already up and loaded."}, {"role": "assistant", "content": "Great!"}, {"role": "assistant", "content": "Happy Shopping! Is there anything else?"}]
|
No at the moment. Thanks!
| 8 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}]
|
hi there
| 1 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}]
|
I need to access my account but unable to cause I can't remember my username
| 2 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}]
|
Crystal Minh
| 3 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "i will also need 2 of the following: zip code, email or phone number"}, {"role": "assistant", "content": "Hi there Crystal"}]
|
37774
| 4 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "i will also need 2 of the following: zip code, email or phone number"}, {"role": "assistant", "content": "Hi there Crystal"}, {"role": "user", "content": "37774"}]
|
that's my zip code
| 5 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "i will also need 2 of the following: zip code, email or phone number"}, {"role": "assistant", "content": "Hi there Crystal"}, {"role": "user", "content": "37774"}, {"role": "user", "content": "that's my zip code"}]
|
crystalm403@email.com
| 6 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "i will also need 2 of the following: zip code, email or phone number"}, {"role": "assistant", "content": "Hi there Crystal"}, {"role": "user", "content": "37774"}, {"role": "user", "content": "that's my zip code"}, {"role": "user", "content": "crystalm403@email.com"}, {"role": "assistant", "content": "you are in the system with username cminh1"}, {"role": "assistant", "content": "is there anything else today?"}]
|
Thanks
| 7 |
Customer name is crystal minh. membership level is guest. email is crystalm403@email.com. phone number is (477) 390-0078. delivery address is 1984 brushwick dr la fayette, ny 37774.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "crystalm403@email.com", "member_level": "guest", "phone": "(477) 390-0078", "username": "crystalm403"}, "order": {"street_address": "1984 brushwick dr", "full_address": "1984 brushwick dr la fayette, ny 37774", "city": "la fayette", "state": "ny", "zip_code": "37774"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "crystal minh", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome, how can I help you?"}, {"role": "user", "content": "hi there"}, {"role": "assistant", "content": "hello!"}, {"role": "user", "content": "I need to access my account but unable to cause I can't remember my username"}, {"role": "assistant", "content": "okay, we can get you back in in no time! what is your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "i will also need 2 of the following: zip code, email or phone number"}, {"role": "assistant", "content": "Hi there Crystal"}, {"role": "user", "content": "37774"}, {"role": "user", "content": "that's my zip code"}, {"role": "user", "content": "crystalm403@email.com"}, {"role": "assistant", "content": "you are in the system with username cminh1"}, {"role": "assistant", "content": "is there anything else today?"}, {"role": "user", "content": "Thanks"}]
|
thats all
| 8 |
Customer name is joyce wu. membership level is gold. email is joycewu4@email.com. phone number is (753) 156-4777. delivery address is 6544 woodshore st jacksonville, ny 98420.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu4@email.com", "member_level": "gold", "phone": "(753) 156-4777", "username": "joycewu4"}, "order": {"street_address": "6544 woodshore st", "full_address": "6544 woodshore st jacksonville, ny 98420", "city": "jacksonville", "state": "ny", "zip_code": "98420"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}]
|
I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account
| 1 |
Customer name is joyce wu. membership level is gold. email is joycewu4@email.com. phone number is (753) 156-4777. delivery address is 6544 woodshore st jacksonville, ny 98420.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu4@email.com", "member_level": "gold", "phone": "(753) 156-4777", "username": "joycewu4"}, "order": {"street_address": "6544 woodshore st", "full_address": "6544 woodshore st jacksonville, ny 98420", "city": "jacksonville", "state": "ny", "zip_code": "98420"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account"}, {"role": "assistant", "content": "Gotcha."}, {"role": "assistant", "content": "What's your name?"}]
|
Joyce Wu
| 2 |
Customer name is joyce wu. membership level is gold. email is joycewu4@email.com. phone number is (753) 156-4777. delivery address is 6544 woodshore st jacksonville, ny 98420.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu4@email.com", "member_level": "gold", "phone": "(753) 156-4777", "username": "joycewu4"}, "order": {"street_address": "6544 woodshore st", "full_address": "6544 woodshore st jacksonville, ny 98420", "city": "jacksonville", "state": "ny", "zip_code": "98420"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account"}, {"role": "assistant", "content": "Gotcha."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thanks Joyce. What's your email address?"}]
|
joycewu4@email.com
| 3 |
Customer name is joyce wu. membership level is gold. email is joycewu4@email.com. phone number is (753) 156-4777. delivery address is 6544 woodshore st jacksonville, ny 98420.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu4@email.com", "member_level": "gold", "phone": "(753) 156-4777", "username": "joycewu4"}, "order": {"street_address": "6544 woodshore st", "full_address": "6544 woodshore st jacksonville, ny 98420", "city": "jacksonville", "state": "ny", "zip_code": "98420"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account"}, {"role": "assistant", "content": "Gotcha."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thanks Joyce. What's your email address?"}, {"role": "user", "content": "joycewu4@email.com"}, {"role": "assistant", "content": "Okay, I am going to send you an email right away to help you reset that two-factor authentication."}]
|
Thank you!
| 4 |
Customer name is joyce wu. membership level is gold. email is joycewu4@email.com. phone number is (753) 156-4777. delivery address is 6544 woodshore st jacksonville, ny 98420.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu4@email.com", "member_level": "gold", "phone": "(753) 156-4777", "username": "joycewu4"}, "order": {"street_address": "6544 woodshore st", "full_address": "6544 woodshore st jacksonville, ny 98420", "city": "jacksonville", "state": "ny", "zip_code": "98420"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account"}, {"role": "assistant", "content": "Gotcha."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Thanks Joyce. What's your email address?"}, {"role": "user", "content": "joycewu4@email.com"}, {"role": "assistant", "content": "Okay, I am going to send you an email right away to help you reset that two-factor authentication."}, {"role": "user", "content": "Thank you!"}, {"role": "assistant", "content": "I am also going to send you a link about our suggestions for best security practices."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
Nope that is all
| 5 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}]
|
i completed a return but i do not see the reversalof the charge on my billing statement
| 1 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}]
|
normanb8
| 3 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}, {"role": "user", "content": "normanb8"}]
|
Order ID: 2638634616
| 4 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}, {"role": "user", "content": "normanb8"}, {"role": "user", "content": "Order ID: 2638634616"}]
|
Email Address: normanb8@email.com
| 5 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}, {"role": "user", "content": "normanb8"}, {"role": "user", "content": "Order ID: 2638634616"}, {"role": "user", "content": "Email Address: normanb8@email.com"}, {"role": "assistant", "content": "How many days have you been waiting for the charge reversal?"}]
|
8 days
| 6 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}, {"role": "user", "content": "normanb8"}, {"role": "user", "content": "Order ID: 2638634616"}, {"role": "user", "content": "Email Address: normanb8@email.com"}, {"role": "assistant", "content": "How many days have you been waiting for the charge reversal?"}, {"role": "user", "content": "8 days"}, {"role": "assistant", "content": "It definitely should have been there by now. I will push it through immediately."}, {"role": "assistant", "content": "You should see it in your account shortly if it's not already there. Is there anything else you need?"}]
|
that is all
| 7 |
Customer name is norman bouchard. membership level is guest. email is normanb8@email.com. phone number is (235) 280-0624. order ID is 2638634616. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9099 lexington ave brighton, ny 6770.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanb8@email.com", "member_level": "guest", "phone": "(235) 280-0624", "username": "normanb8"}, "order": {"street_address": "9099 lexington ave", "full_address": "9099 lexington ave brighton, ny 6770", "city": "brighton", "num_products": "1", "order_id": "2638634616", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ny", "zip_code": "6770"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "i completed a return but i do not see the reversalof the charge on my billing statement"}, {"role": "assistant", "content": "Okay, let's see what we can find out. May I have your full name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you. May I have your username, email address, and order ID to validate the purchase?"}, {"role": "user", "content": "normanb8"}, {"role": "user", "content": "Order ID: 2638634616"}, {"role": "user", "content": "Email Address: normanb8@email.com"}, {"role": "assistant", "content": "How many days have you been waiting for the charge reversal?"}, {"role": "user", "content": "8 days"}, {"role": "assistant", "content": "It definitely should have been there by now. I will push it through immediately."}, {"role": "assistant", "content": "You should see it in your account shortly if it's not already there. Is there anything else you need?"}, {"role": "user", "content": "that is all"}]
|
thank you
| 8 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}]
|
Hello, the reason I contact you is because im trying to use a promo code but it doesnt work
| 1 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}]
|
Ok thanks
| 2 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}]
|
that would be great
| 3 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}]
|
Joseph Banter
| 4 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}]
|
it was issued about 8 days ago
| 5 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}]
|
maybe thats why it doest work
| 6 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}]
|
Oh thats too bad,
| 7 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}]
|
it would be great if you could help me
| 8 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}]
|
I really want those boots
| 9 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}]
|
im a guest
| 10 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}, {"role": "user", "content": "im a guest"}, {"role": "assistant", "content": "Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members"}]
|
Thats too bad
| 11 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}, {"role": "user", "content": "im a guest"}, {"role": "assistant", "content": "Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members"}, {"role": "user", "content": "Thats too bad"}]
|
I guess I will have to wait for another discount then
| 12 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}, {"role": "user", "content": "im a guest"}, {"role": "assistant", "content": "Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members"}, {"role": "user", "content": "Thats too bad"}, {"role": "user", "content": "I guess I will have to wait for another discount then"}, {"role": "assistant", "content": "Indeed, I'm sorry I couldn't be of any more assistance"}]
|
No problem I understand
| 13 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}, {"role": "user", "content": "im a guest"}, {"role": "assistant", "content": "Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members"}, {"role": "user", "content": "Thats too bad"}, {"role": "user", "content": "I guess I will have to wait for another discount then"}, {"role": "assistant", "content": "Indeed, I'm sorry I couldn't be of any more assistance"}, {"role": "user", "content": "No problem I understand"}, {"role": "assistant", "content": "Are there any other issues that I could help you with while we are here?"}]
|
no that would be all
| 14 |
Customer name is joseph banter. membership level is guest. email is jbanter8@email.com. phone number is (637) 269-4504. order ID is 9529522608. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3124 1st ave san lima, ny 52491.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "guest", "phone": "(637) 269-4504", "username": "jbanter8"}, "order": {"street_address": "3124 1st ave", "full_address": "3124 1st ave san lima, ny 52491", "city": "san lima", "num_products": "1", "order_id": "9529522608", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "52491"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "Hello, the reason I contact you is because im trying to use a promo code but it doesnt work"}, {"role": "assistant", "content": "I'm sorry to hear that, but let's see if I can clear that up for you"}, {"role": "user", "content": "Ok thanks"}, {"role": "assistant", "content": "May I ask your full name, so that I can take a look at your account?"}, {"role": "user", "content": "that would be great"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Okay, Mr. Banter, I can see your account now"}, {"role": "assistant", "content": "Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?"}, {"role": "user", "content": "it was issued about 8 days ago"}, {"role": "user", "content": "maybe thats why it doest work"}, {"role": "assistant", "content": "Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired"}, {"role": "assistant", "content": "However, depending on your membership level, I may be able to provide a new code for you"}, {"role": "user", "content": "Oh thats too bad,"}, {"role": "user", "content": "it would be great if you could help me"}, {"role": "assistant", "content": "are you a member of our site, or were you using the site as a guest?"}, {"role": "user", "content": "I really want those boots"}, {"role": "user", "content": "im a guest"}, {"role": "assistant", "content": "Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members"}, {"role": "user", "content": "Thats too bad"}, {"role": "user", "content": "I guess I will have to wait for another discount then"}, {"role": "assistant", "content": "Indeed, I'm sorry I couldn't be of any more assistance"}, {"role": "user", "content": "No problem I understand"}, {"role": "assistant", "content": "Are there any other issues that I could help you with while we are here?"}, {"role": "user", "content": "no that would be all"}]
|
thanks
| 15 |
Customer name is norman bouchard. membership level is bronze. phone number is (251) 652-9801. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6538 1st ave san mateo, tx 84109.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(251) 652-9801"}, "order": {"street_address": "6538 1st ave", "full_address": "6538 1st ave san mateo, tx 84109", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "84109"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
I was looking at a pair of jeans I want but I was trying to see if they were available in a smaller size.
| 1 |
Customer name is norman bouchard. membership level is bronze. phone number is (251) 652-9801. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6538 1st ave san mateo, tx 84109.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(251) 652-9801"}, "order": {"street_address": "6538 1st ave", "full_address": "6538 1st ave san mateo, tx 84109", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "84109"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "I was looking at a pair of jeans I want but I was trying to see if they were available in a smaller size."}, {"role": "assistant", "content": "I see, well let's see what we can do here."}, {"role": "assistant", "content": "These jeans come in a wide variety of widths. The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of e"}, {"role": "assistant", "content": "every month, so you can check back at that time."}, {"role": "assistant", "content": "Sadly if there is a zero quantity on the website then we are currently out of that size."}]
|
Darn. I was hoping they were available in smaller sizes.
| 2 |
Customer name is norman bouchard. membership level is bronze. phone number is (251) 652-9801. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6538 1st ave san mateo, tx 84109.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(251) 652-9801"}, "order": {"street_address": "6538 1st ave", "full_address": "6538 1st ave san mateo, tx 84109", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "84109"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "I was looking at a pair of jeans I want but I was trying to see if they were available in a smaller size."}, {"role": "assistant", "content": "I see, well let's see what we can do here."}, {"role": "assistant", "content": "These jeans come in a wide variety of widths. The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of e"}, {"role": "assistant", "content": "every month, so you can check back at that time."}, {"role": "assistant", "content": "Sadly if there is a zero quantity on the website then we are currently out of that size."}, {"role": "user", "content": "Darn. I was hoping they were available in smaller sizes."}, {"role": "assistant", "content": "Well since it is the beginning of the month, I would check back tomorrow! We may be getting a new shipment in."}]
|
I will do that, thanks.
| 3 |
Customer name is norman bouchard. membership level is bronze. phone number is (251) 652-9801. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6538 1st ave san mateo, tx 84109.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(251) 652-9801"}, "order": {"street_address": "6538 1st ave", "full_address": "6538 1st ave san mateo, tx 84109", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "84109"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "I was looking at a pair of jeans I want but I was trying to see if they were available in a smaller size."}, {"role": "assistant", "content": "I see, well let's see what we can do here."}, {"role": "assistant", "content": "These jeans come in a wide variety of widths. The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of e"}, {"role": "assistant", "content": "every month, so you can check back at that time."}, {"role": "assistant", "content": "Sadly if there is a zero quantity on the website then we are currently out of that size."}, {"role": "user", "content": "Darn. I was hoping they were available in smaller sizes."}, {"role": "assistant", "content": "Well since it is the beginning of the month, I would check back tomorrow! We may be getting a new shipment in."}, {"role": "user", "content": "I will do that, thanks."}, {"role": "assistant", "content": "I am very sorry we couldn't help you. Is there anything else you need help with?"}]
|
No, that was it. Thanks.
| 4 |
Customer name is david williams. membership level is guest. phone number is (395) 393-0443. delivery address is 7984 primrose ave newark, tx 64299.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(395) 393-0443"}, "order": {"street_address": "7984 primrose ave", "full_address": "7984 primrose ave newark, tx 64299", "city": "newark", "state": "tx", "zip_code": "64299"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}]
|
Hi! How can I get a premium membership. I need to buy somethings for easter
| 1 |
Customer name is david williams. membership level is guest. phone number is (395) 393-0443. delivery address is 7984 primrose ave newark, tx 64299.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(395) 393-0443"}, "order": {"street_address": "7984 primrose ave", "full_address": "7984 primrose ave newark, tx 64299", "city": "newark", "state": "tx", "zip_code": "64299"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "Hi! How can I get a premium membership. I need to buy somethings for easter"}, {"role": "assistant", "content": "Okay, can I have yoru name please?"}]
|
David Williams
| 2 |
Customer name is david williams. membership level is guest. phone number is (395) 393-0443. delivery address is 7984 primrose ave newark, tx 64299.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(395) 393-0443"}, "order": {"street_address": "7984 primrose ave", "full_address": "7984 primrose ave newark, tx 64299", "city": "newark", "state": "tx", "zip_code": "64299"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "Hi! How can I get a premium membership. I need to buy somethings for easter"}, {"role": "assistant", "content": "Okay, can I have yoru name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1"}, {"role": "assistant", "content": "Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire."}, {"role": "assistant", "content": "Does that answer your question?"}]
|
Yes it does. I do not think I will send enough money for the membership. Thank you
| 3 |
Customer name is david williams. membership level is guest. phone number is (395) 393-0443. delivery address is 7984 primrose ave newark, tx 64299.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(395) 393-0443"}, "order": {"street_address": "7984 primrose ave", "full_address": "7984 primrose ave newark, tx 64299", "city": "newark", "state": "tx", "zip_code": "64299"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "Hi! How can I get a premium membership. I need to buy somethings for easter"}, {"role": "assistant", "content": "Okay, can I have yoru name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Membership cannot be bought directly. Rather, they are earned through repeated purchases over a period of time. Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Silver membership is given for $1"}, {"role": "assistant", "content": "Silver membership is given for $1000 worth of purchases in the past year. Finally, Gold members are from $2000 of purchases and a short questionnaire."}, {"role": "assistant", "content": "Does that answer your question?"}, {"role": "user", "content": "Yes it does. I do not think I will send enough money for the membership. Thank you"}, {"role": "assistant", "content": "I am sorry, have a good day"}]
|
You too
| 4 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}]
|
Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that.
| 1 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}]
|
Great
| 2 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}]
|
My name is Albert Sanders
| 3 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}, {"role": "user", "content": "My name is Albert Sanders"}]
|
I don't have an account ID
| 4 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}, {"role": "user", "content": "My name is Albert Sanders"}, {"role": "user", "content": "I don't have an account ID"}, {"role": "assistant", "content": "Thank you Albert, how did you find out about this discrepancy?"}]
|
I saw in an email from you guys
| 5 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}, {"role": "user", "content": "My name is Albert Sanders"}, {"role": "user", "content": "I don't have an account ID"}, {"role": "assistant", "content": "Thank you Albert, how did you find out about this discrepancy?"}, {"role": "user", "content": "I saw in an email from you guys"}, {"role": "assistant", "content": "Thank you, let me take a look to see what our system says."}, {"role": "assistant", "content": "As far as my system shows, everything on your account is correct."}, {"role": "assistant", "content": "It looks like this may have been a scam email that was not actually from us."}]
|
So why does it say I got a subscription?
| 6 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}, {"role": "user", "content": "My name is Albert Sanders"}, {"role": "user", "content": "I don't have an account ID"}, {"role": "assistant", "content": "Thank you Albert, how did you find out about this discrepancy?"}, {"role": "user", "content": "I saw in an email from you guys"}, {"role": "assistant", "content": "Thank you, let me take a look to see what our system says."}, {"role": "assistant", "content": "As far as my system shows, everything on your account is correct."}, {"role": "assistant", "content": "It looks like this may have been a scam email that was not actually from us."}, {"role": "user", "content": "So why does it say I got a subscription?"}]
|
Oh, I see. That's not good.
| 7 |
Customer name is albert sanders. membership level is silver. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9932 woodshore st san mateo, tx 29299.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver"}, "order": {"street_address": "9932 woodshore st", "full_address": "9932 woodshore st san mateo, tx 29299", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/guess-boots.jpeg'}]", "state": "tx", "zip_code": "29299"}, "product": {"names": ["guess boots"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thanks for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi I'd like to find out why a subscription was added to my account. I didn't sign up for anything like that."}, {"role": "assistant", "content": "I can look into this unknown service that has been added to your account."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Great"}, {"role": "user", "content": "My name is Albert Sanders"}, {"role": "user", "content": "I don't have an account ID"}, {"role": "assistant", "content": "Thank you Albert, how did you find out about this discrepancy?"}, {"role": "user", "content": "I saw in an email from you guys"}, {"role": "assistant", "content": "Thank you, let me take a look to see what our system says."}, {"role": "assistant", "content": "As far as my system shows, everything on your account is correct."}, {"role": "assistant", "content": "It looks like this may have been a scam email that was not actually from us."}, {"role": "user", "content": "So why does it say I got a subscription?"}, {"role": "user", "content": "Oh, I see. That's not good."}, {"role": "assistant", "content": "If you check the sender it would not be from the official AcmeCorps marketing team."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
That was it, thanks very much
| 8 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}]
|
Hi
| 1 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}]
|
Yesterday i saw that the pants i want to buy were much cheaper than they are today
| 2 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}]
|
Albert Sanders
| 3 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}]
|
Yes
| 4 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}]
|
Item Jeans
| 5 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}]
|
Brand Guess
| 6 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}]
|
currently they are 74
| 7 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}]
|
and yesterday they were 67
| 8 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}]
|
ZAFU75JHBF
| 9 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}]
|
Order id - 6436437019
| 10 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}]
|
so what can be done about that
| 11 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}]
|
can i get the 67$ price
| 12 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}, {"role": "user", "content": "can i get the 67$ price"}, {"role": "assistant", "content": "Let me see if there is something that I can do for you, just one moment."}]
|
or at least meet me in the middle of 70.5
| 13 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}, {"role": "user", "content": "can i get the 67$ price"}, {"role": "assistant", "content": "Let me see if there is something that I can do for you, just one moment."}, {"role": "user", "content": "or at least meet me in the middle of 70.5"}, {"role": "assistant", "content": "Great news! I can offer you a promo code that we only give to our most preferred customers!"}, {"role": "assistant", "content": "Here is the code for you to use: 55B1L"}]
|
cool
| 14 |
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