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stringlengths 136
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Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "Account ID: P91BNRUKMP"}, {"role": "assistant", "content": "OK Sanya. I have pulled up your account. I will need your order ID next"}, {"role": "user", "content": "Order ID: 4648791116"}, {"role": "assistant", "content": "OK. I have verified your identity."}, {"role": "assistant", "content": "We appreciate you bringing this issue up."}, {"role": "assistant", "content": "Unfortunately, our prices are determined by a set algorithm that is based on demand and shipping prices and can fluctuate"}, {"role": "assistant", "content": "We hope you understand"}]
|
Can you give me a coupon for my next purchase since you cant fix the price?
| 6 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "Account ID: P91BNRUKMP"}, {"role": "assistant", "content": "OK Sanya. I have pulled up your account. I will need your order ID next"}, {"role": "user", "content": "Order ID: 4648791116"}, {"role": "assistant", "content": "OK. I have verified your identity."}, {"role": "assistant", "content": "We appreciate you bringing this issue up."}, {"role": "assistant", "content": "Unfortunately, our prices are determined by a set algorithm that is based on demand and shipping prices and can fluctuate"}, {"role": "assistant", "content": "We hope you understand"}, {"role": "user", "content": "Can you give me a coupon for my next purchase since you cant fix the price?"}, {"role": "assistant", "content": "We do value you as a customer. I will be sending you a promo code. One moment."}, {"role": "assistant", "content": "Please use promo code 3F4BH"}]
|
Thank you.
| 7 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "Account ID: P91BNRUKMP"}, {"role": "assistant", "content": "OK Sanya. I have pulled up your account. I will need your order ID next"}, {"role": "user", "content": "Order ID: 4648791116"}, {"role": "assistant", "content": "OK. I have verified your identity."}, {"role": "assistant", "content": "We appreciate you bringing this issue up."}, {"role": "assistant", "content": "Unfortunately, our prices are determined by a set algorithm that is based on demand and shipping prices and can fluctuate"}, {"role": "assistant", "content": "We hope you understand"}, {"role": "user", "content": "Can you give me a coupon for my next purchase since you cant fix the price?"}, {"role": "assistant", "content": "We do value you as a customer. I will be sending you a promo code. One moment."}, {"role": "assistant", "content": "Please use promo code 3F4BH"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "You're welcome, anya. Anything else I can help with?"}, {"role": "assistant", "content": "Sanya"}]
|
Thats everything.
| 8 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?
| 1 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}]
|
Ok let me give that a shot.
| 2 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}, {"role": "user", "content": "Ok let me give that a shot."}]
|
I tried adding the jeans I want to order after I did that, still did not work
| 3 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}, {"role": "user", "content": "Ok let me give that a shot."}, {"role": "user", "content": "I tried adding the jeans I want to order after I did that, still did not work"}]
|
Something else I can do?
| 4 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}, {"role": "user", "content": "Ok let me give that a shot."}, {"role": "user", "content": "I tried adding the jeans I want to order after I did that, still did not work"}, {"role": "user", "content": "Something else I can do?"}, {"role": "assistant", "content": "Can you log out and then log back in and try again?"}]
|
Sure, just a minute, I'll try adding my order again after I log in/out.
| 5 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}, {"role": "user", "content": "Ok let me give that a shot."}, {"role": "user", "content": "I tried adding the jeans I want to order after I did that, still did not work"}, {"role": "user", "content": "Something else I can do?"}, {"role": "assistant", "content": "Can you log out and then log back in and try again?"}, {"role": "user", "content": "Sure, just a minute, I'll try adding my order again after I log in/out."}]
|
Hey! It worked! Did my order for my $99 Calvin Kleins go through that time?
| 6 |
Customer name is albert sanders. membership level is silver. email is asanders227@email.com. phone number is (146) 484-1863. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 1632 woodshore st newark, mi 81076.
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troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders227@email.com", "member_level": "silver", "phone": "(146) 484-1863", "username": "asanders227"}, "order": {"street_address": "1632 woodshore st", "full_address": "1632 woodshore st newark, mi 81076", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "mi", "zip_code": "81076"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Greetings! I want to buy a few products, but I can't because my cart does not what to update. Can you help me out?"}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Can you try refreshing the page and adding the item again."}, {"role": "user", "content": "Ok let me give that a shot."}, {"role": "user", "content": "I tried adding the jeans I want to order after I did that, still did not work"}, {"role": "user", "content": "Something else I can do?"}, {"role": "assistant", "content": "Can you log out and then log back in and try again?"}, {"role": "user", "content": "Sure, just a minute, I'll try adding my order again after I log in/out."}, {"role": "user", "content": "Hey! It worked! Did my order for my $99 Calvin Kleins go through that time?"}, {"role": "assistant", "content": "That's great"}, {"role": "assistant", "content": "It did"}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
Awesome. You are awesome. Thanks for all the help and have a good day :)
| 7 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}]
|
Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating
| 1 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}, {"role": "user", "content": "Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating"}, {"role": "assistant", "content": "I will be happy to help you with this issue."}, {"role": "assistant", "content": "Okay first try to refresh the page and try to add it again"}]
|
ok, one sec
| 2 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}, {"role": "user", "content": "Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating"}, {"role": "assistant", "content": "I will be happy to help you with this issue."}, {"role": "assistant", "content": "Okay first try to refresh the page and try to add it again"}, {"role": "user", "content": "ok, one sec"}]
|
no still doing the same thing
| 3 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}, {"role": "user", "content": "Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating"}, {"role": "assistant", "content": "I will be happy to help you with this issue."}, {"role": "assistant", "content": "Okay first try to refresh the page and try to add it again"}, {"role": "user", "content": "ok, one sec"}, {"role": "user", "content": "no still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out then back in and see if it looks you then"}]
|
ok
| 4 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}, {"role": "user", "content": "Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating"}, {"role": "assistant", "content": "I will be happy to help you with this issue."}, {"role": "assistant", "content": "Okay first try to refresh the page and try to add it again"}, {"role": "user", "content": "ok, one sec"}, {"role": "user", "content": "no still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out then back in and see if it looks you then"}, {"role": "user", "content": "ok"}]
|
Okay, that seem to do the trick. Thank yo so much for your help
| 5 |
Customer name is rodriguez domingo. membership level is guest. email is rd120436@email.com. phone number is (471) 595-9526. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 0235 primrose ave monterey, mi 1210.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd120436@email.com", "member_level": "guest", "phone": "(471) 595-9526", "username": "rd120436"}, "order": {"street_address": "0235 primrose ave", "full_address": "0235 primrose ave monterey, mi 1210", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "1210"}, "product": {"names": ["calvin_klein boots"], "amounts": [74]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can i help you"}, {"role": "user", "content": "Yes i'm trying to buy something on the site but every time i try to put it in my cart it not updating"}, {"role": "assistant", "content": "I will be happy to help you with this issue."}, {"role": "assistant", "content": "Okay first try to refresh the page and try to add it again"}, {"role": "user", "content": "ok, one sec"}, {"role": "user", "content": "no still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out then back in and see if it looks you then"}, {"role": "user", "content": "ok"}, {"role": "user", "content": "Okay, that seem to do the trick. Thank yo so much for your help"}, {"role": "assistant", "content": "It is no problem, can i help you with anything else?"}]
|
no that will do it
| 6 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[]
|
hello
| 1 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}]
|
i am interested in amazing jeans by guess
| 2 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "i am interested in amazing jeans by guess"}]
|
but i am outside a lot
| 3 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "i am interested in amazing jeans by guess"}, {"role": "user", "content": "but i am outside a lot"}]
|
how do i remove stains from these cjeans
| 4 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "i am interested in amazing jeans by guess"}, {"role": "user", "content": "but i am outside a lot"}, {"role": "user", "content": "how do i remove stains from these cjeans"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "let me check"}, {"role": "assistant", "content": "whats your name"}, {"role": "assistant", "content": "those are great jeans"}]
|
Joyce Wu
| 5 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "i am interested in amazing jeans by guess"}, {"role": "user", "content": "but i am outside a lot"}, {"role": "user", "content": "how do i remove stains from these cjeans"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "let me check"}, {"role": "assistant", "content": "whats your name"}, {"role": "assistant", "content": "those are great jeans"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": " To treat fresh grass stains on jeans, soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. To preserve the color, reverse the jeans inside out, and then thr"}, {"role": "assistant", "content": "Does that help?"}]
|
Thats great
| 6 |
Customer name is joyce wu. membership level is guest. phone number is (218) 966-8790. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2116 kennedy st san lima, mi 48057.
|
single_item_query: jeans_how_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(218) 966-8790"}, "order": {"street_address": "2116 kennedy st", "full_address": "2116 kennedy st san lima, mi 48057", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 54, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "48057"}, "product": {"names": ["guess jeans"], "amounts": [54]}, "flow": "single_item_query", "subflow": "jeans_how_1"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "user", "content": "hello"}, {"role": "user", "content": "i am interested in amazing jeans by guess"}, {"role": "user", "content": "but i am outside a lot"}, {"role": "user", "content": "how do i remove stains from these cjeans"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "let me check"}, {"role": "assistant", "content": "whats your name"}, {"role": "assistant", "content": "those are great jeans"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": " To treat fresh grass stains on jeans, soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. To preserve the color, reverse the jeans inside out, and then thr"}, {"role": "assistant", "content": "Does that help?"}, {"role": "user", "content": "Thats great"}]
|
it seems pretty easy
| 7 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[]
|
Hi
| 1 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}]
|
I have an issue with my order and I need help
| 2 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}]
|
My order is really important to me
| 3 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}]
|
I'm Albert Sanders
| 4 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}]
|
So
| 5 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}]
|
I feel silly about this
| 6 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}]
|
But I want to check the status of my order
| 7 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}]
|
But I can't get into my account
| 8 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}]
|
I am so forgetful
| 9 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}]
|
(I'm getting older you know)
| 10 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}]
|
And I can't remember my username
| 11 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}]
|
Okay great
| 12 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}]
|
yes
| 13 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}]
|
My zip code is 56561
| 14 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}]
|
My phone number is (156) 740-3640
| 15 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}]
|
At least I still remember those lol
| 16 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}]
|
Great
| 17 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}]
|
Oh great
| 18 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}]
|
I remember now
| 19 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}]
|
of course
| 20 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}]
|
I will try to log in right now
| 21 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}, {"role": "user", "content": "I will try to log in right now"}, {"role": "assistant", "content": "No problem. Can I help you with anything else?"}]
|
Oh I'm so happy
| 22 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}, {"role": "user", "content": "I will try to log in right now"}, {"role": "assistant", "content": "No problem. Can I help you with anything else?"}, {"role": "user", "content": "Oh I'm so happy"}]
|
I just logged in
| 23 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}, {"role": "user", "content": "I will try to log in right now"}, {"role": "assistant", "content": "No problem. Can I help you with anything else?"}, {"role": "user", "content": "Oh I'm so happy"}, {"role": "user", "content": "I just logged in"}, {"role": "assistant", "content": "Great! I'm glad it worked!"}]
|
Now I can check my order
| 24 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}, {"role": "user", "content": "I will try to log in right now"}, {"role": "assistant", "content": "No problem. Can I help you with anything else?"}, {"role": "user", "content": "Oh I'm so happy"}, {"role": "user", "content": "I just logged in"}, {"role": "assistant", "content": "Great! I'm glad it worked!"}, {"role": "user", "content": "Now I can check my order"}]
|
I don't need help with anything else
| 25 |
Customer name is albert sanders. membership level is silver. phone number is (156) 740-3640. delivery address is 8700 woodshore st newark, ca 56561.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(156) 740-3640"}, "order": {"street_address": "8700 woodshore st", "full_address": "8700 woodshore st newark, ca 56561", "city": "newark", "state": "ca", "zip_code": "56561"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I have an issue with my order and I need help"}, {"role": "assistant", "content": "Sure I can assist you. Can I get your name please?"}, {"role": "user", "content": "My order is really important to me"}, {"role": "user", "content": "I'm Albert Sanders"}, {"role": "assistant", "content": "Thank you, Albert. What seems to be the issue with your order?"}, {"role": "user", "content": "So"}, {"role": "user", "content": "I feel silly about this"}, {"role": "user", "content": "But I want to check the status of my order"}, {"role": "user", "content": "But I can't get into my account"}, {"role": "user", "content": "I am so forgetful"}, {"role": "user", "content": "(I'm getting older you know)"}, {"role": "user", "content": "And I can't remember my username"}, {"role": "assistant", "content": "No problem at all!"}, {"role": "assistant", "content": "I can help you to recover your username."}, {"role": "user", "content": "Okay great"}, {"role": "assistant", "content": "Can I get your zip code, phone number, and email address?"}, {"role": "user", "content": "yes"}, {"role": "user", "content": "My zip code is 56561"}, {"role": "user", "content": "My phone number is (156) 740-3640"}, {"role": "user", "content": "At least I still remember those lol"}, {"role": "assistant", "content": "Haha! Alright, Albert, now that you are verified I can get you that username."}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "Your username is asanders1."}, {"role": "user", "content": "Oh great"}, {"role": "user", "content": "I remember now"}, {"role": "user", "content": "of course"}, {"role": "user", "content": "I will try to log in right now"}, {"role": "assistant", "content": "No problem. Can I help you with anything else?"}, {"role": "user", "content": "Oh I'm so happy"}, {"role": "user", "content": "I just logged in"}, {"role": "assistant", "content": "Great! I'm glad it worked!"}, {"role": "user", "content": "Now I can check my order"}, {"role": "user", "content": "I don't need help with anything else"}]
|
Thanks for your assistance!
| 26 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}]
|
Hello, I would like to pay my subscription fee because I want to keep it active.
| 1 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}]
|
Joyce Wu
| 2 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}]
|
TESKI5FFHK, 2526945284
| 3 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}, {"role": "user", "content": "TESKI5FFHK, 2526945284"}, {"role": "assistant", "content": "How much did you want to pay?"}]
|
The full amount for the premium subscription
| 4 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}, {"role": "user", "content": "TESKI5FFHK, 2526945284"}, {"role": "assistant", "content": "How much did you want to pay?"}, {"role": "user", "content": "The full amount for the premium subscription"}, {"role": "assistant", "content": "What credit card did you want to use?"}]
|
The one on file please
| 5 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}, {"role": "user", "content": "TESKI5FFHK, 2526945284"}, {"role": "assistant", "content": "How much did you want to pay?"}, {"role": "user", "content": "The full amount for the premium subscription"}, {"role": "assistant", "content": "What credit card did you want to use?"}, {"role": "user", "content": "The one on file please"}, {"role": "assistant", "content": "Okay, you are all set."}]
|
thank you
| 6 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}, {"role": "user", "content": "TESKI5FFHK, 2526945284"}, {"role": "assistant", "content": "How much did you want to pay?"}, {"role": "user", "content": "The full amount for the premium subscription"}, {"role": "assistant", "content": "What credit card did you want to use?"}, {"role": "user", "content": "The one on file please"}, {"role": "assistant", "content": "Okay, you are all set."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Is there anything else I can do for you?"}]
|
That is it
| 7 |
Customer name is joyce wu. membership level is silver. phone number is (314) 653-8206. order ID is 2526945284. delivery address is 0971 kennedy st newark, mi 9216.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "teski5ffhk", "customer_name": "joyce wu", "member_level": "silver", "phone": "(314) 653-8206"}, "order": {"street_address": "0971 kennedy st", "full_address": "0971 kennedy st newark, mi 9216", "city": "newark", "order_id": "2526945284", "state": "mi", "zip_code": "9216"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, what can I help you with?"}, {"role": "user", "content": "Hello, I would like to pay my subscription fee because I want to keep it active."}, {"role": "assistant", "content": "Okay, can I have your name?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Can I have your account ID and order ID?"}, {"role": "user", "content": "TESKI5FFHK, 2526945284"}, {"role": "assistant", "content": "How much did you want to pay?"}, {"role": "user", "content": "The full amount for the premium subscription"}, {"role": "assistant", "content": "What credit card did you want to use?"}, {"role": "user", "content": "The one on file please"}, {"role": "assistant", "content": "Okay, you are all set."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Is there anything else I can do for you?"}, {"role": "user", "content": "That is it"}, {"role": "assistant", "content": "Okay have a wonderful day."}]
|
you too
| 8 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
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manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
I'm curious about a promotional 40 dollar offer we were under when we signed up for premium
| 1 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}]
|
never ended up seeing that 40 dollar credit hoping we can get it..
| 2 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}]
|
yes
| 3 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
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manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}]
|
Sanya Afzal
| 4 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}]
|
got the gold membership thinking we'd get 40
| 5 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
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{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "got the gold membership thinking we'd get 40"}, {"role": "assistant", "content": "Were you given a promo code for this offer?"}]
|
not to my knowledge
| 6 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "got the gold membership thinking we'd get 40"}, {"role": "assistant", "content": "Were you given a promo code for this offer?"}, {"role": "user", "content": "not to my knowledge"}]
|
if we did we never used it I don't see one
| 7 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "got the gold membership thinking we'd get 40"}, {"role": "assistant", "content": "Were you given a promo code for this offer?"}, {"role": "user", "content": "not to my knowledge"}, {"role": "user", "content": "if we did we never used it I don't see one"}, {"role": "assistant", "content": "I am so sorry for the inconvenience. Please give me one moment."}, {"role": "assistant", "content": "It looks like there was an error in our system and you weren't properly issued your $40 promotional credit."}]
|
good to know, honestly didn't know if my wife was overlooking something
| 8 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "got the gold membership thinking we'd get 40"}, {"role": "assistant", "content": "Were you given a promo code for this offer?"}, {"role": "user", "content": "not to my knowledge"}, {"role": "user", "content": "if we did we never used it I don't see one"}, {"role": "assistant", "content": "I am so sorry for the inconvenience. Please give me one moment."}, {"role": "assistant", "content": "It looks like there was an error in our system and you weren't properly issued your $40 promotional credit."}, {"role": "user", "content": "good to know, honestly didn't know if my wife was overlooking something"}, {"role": "assistant", "content": "I can generate a $40 promo code for you immediately."}]
|
that would be great
| 9 |
Customer name is sanya afzal. membership level is gold. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3527 1st ave raleigh, wa 72789.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "gold"}, "order": {"street_address": "3527 1st ave", "full_address": "3527 1st ave raleigh, wa 72789", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "wa", "zip_code": "72789"}, "product": {"names": ["michael_kors jeans"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I'm curious about a promotional 40 dollar offer we were under when we signed up for premium"}, {"role": "user", "content": "never ended up seeing that 40 dollar credit hoping we can get it.."}, {"role": "assistant", "content": "I am so sorry to hear that. Please give me a moment to look into that for you."}, {"role": "user", "content": "yes"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "got the gold membership thinking we'd get 40"}, {"role": "assistant", "content": "Were you given a promo code for this offer?"}, {"role": "user", "content": "not to my knowledge"}, {"role": "user", "content": "if we did we never used it I don't see one"}, {"role": "assistant", "content": "I am so sorry for the inconvenience. Please give me one moment."}, {"role": "assistant", "content": "It looks like there was an error in our system and you weren't properly issued your $40 promotional credit."}, {"role": "user", "content": "good to know, honestly didn't know if my wife was overlooking something"}, {"role": "assistant", "content": "I can generate a $40 promo code for you immediately."}, {"role": "user", "content": "that would be great"}, {"role": "assistant", "content": "Your $40 promo code is 8Q6AI"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
thanks for being so helpful thats all for today
| 10 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}]
|
Hi I have a question about an order that I placed awhile ago.
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}]
|
I never received it even though it told me that it was shipped out almost two weeks ago
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}]
|
Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}]
|
rodriguezd078@email.com
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}]
|
5525460148
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}, {"role": "user", "content": "5525460148"}, {"role": "assistant", "content": "username?"}]
|
rodriguezd078
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}, {"role": "user", "content": "5525460148"}, {"role": "assistant", "content": "username?"}, {"role": "user", "content": "rodriguezd078"}, {"role": "assistant", "content": "I need your address."}]
|
3557 2nd Ave Baltimore, WA 34737
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}, {"role": "user", "content": "5525460148"}, {"role": "assistant", "content": "username?"}, {"role": "user", "content": "rodriguezd078"}, {"role": "assistant", "content": "I need your address."}, {"role": "user", "content": "3557 2nd Ave Baltimore, WA 34737"}, {"role": "assistant", "content": "I will ship new order for you."}, {"role": "assistant", "content": "What is the item you bought?"}]
|
Guess jeans
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}, {"role": "user", "content": "5525460148"}, {"role": "assistant", "content": "username?"}, {"role": "user", "content": "rodriguezd078"}, {"role": "assistant", "content": "I need your address."}, {"role": "user", "content": "3557 2nd Ave Baltimore, WA 34737"}, {"role": "assistant", "content": "I will ship new order for you."}, {"role": "assistant", "content": "What is the item you bought?"}, {"role": "user", "content": "Guess jeans"}, {"role": "assistant", "content": "You are all set! do you need anything else?"}]
|
ok great
| 9 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd078@email.com. phone number is (550) 881-4523. order ID is 5525460148. purchase date was 2019-09-17. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3557 2nd ave baltimore, wa 34737.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "mj8kiwdmbr", "customer_name": "rodriguez domingo", "email": "rodriguezd078@email.com", "member_level": "silver", "phone": "(550) 881-4523", "username": "rodriguezd078"}, "order": {"street_address": "3557 2nd ave", "full_address": "3557 2nd ave baltimore, wa 34737", "city": "baltimore", "num_products": "3", "order_id": "5525460148", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-09-17", "state": "wa", "zip_code": "34737"}, "product": {"names": ["guess jeans", "calvin_klein boots", "guess jeans"], "amounts": [79, 84, 69]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can i help?"}, {"role": "user", "content": "Hi I have a question about an order that I placed awhile ago."}, {"role": "assistant", "content": "what question?"}, {"role": "user", "content": "I never received it even though it told me that it was shipped out almost two weeks ago"}, {"role": "assistant", "content": "I need your name,username,email address, and order ID to verify you."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "rodriguezd078@email.com"}, {"role": "user", "content": "5525460148"}, {"role": "assistant", "content": "username?"}, {"role": "user", "content": "rodriguezd078"}, {"role": "assistant", "content": "I need your address."}, {"role": "user", "content": "3557 2nd Ave Baltimore, WA 34737"}, {"role": "assistant", "content": "I will ship new order for you."}, {"role": "assistant", "content": "What is the item you bought?"}, {"role": "user", "content": "Guess jeans"}, {"role": "assistant", "content": "You are all set! do you need anything else?"}, {"role": "user", "content": "ok great"}]
|
that's it
| 10 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}]
|
I placed an order, but I have changed my mind. I want to cancel my order before it ships.
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}]
|
I don't see anything showing that information.
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}]
|
For an item - GUess jeans
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}]
|
I just changed my mind, and don't want them.
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}]
|
I don't think this style will look good on me.
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}]
|
I would like to just cancel the order.
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}]
|
Ok. My usernamme is rd365858
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}]
|
My email is rd365858@email.com and my order id is 5541847408
| 9 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}]
|
I don't see that information
| 10 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}]
|
Thank you.
| 11 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you"}]
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Refunded to my credit card please.
| 12 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you"}, {"role": "user", "content": "Refunded to my credit card please."}]
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Thanks!
| 13 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you"}, {"role": "user", "content": "Refunded to my credit card please."}, {"role": "user", "content": "Thanks!"}, {"role": "assistant", "content": "Okay, and do you know the dollar value of the jeans?"}]
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$94
| 14 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
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{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you"}, {"role": "user", "content": "Refunded to my credit card please."}, {"role": "user", "content": "Thanks!"}, {"role": "assistant", "content": "Okay, and do you know the dollar value of the jeans?"}, {"role": "user", "content": "$94"}]
|
Great, thanks
| 15 |
Customer name is rodriguez domingo. membership level is silver. email is rd365858@email.com. phone number is (050) 710-8392. order ID is 5541847408. purchase date was 2019-12-01. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]. payment method is credit card. delivery address is 1155 woodshore st baltimore, ca 49669.
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product_defect: refund_initiate
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{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd365858@email.com", "member_level": "silver", "phone": "(050) 710-8392", "username": "rd365858"}, "order": {"street_address": "1155 woodshore st", "full_address": "1155 woodshore st baltimore, ca 49669", "city": "baltimore", "num_products": "1", "order_id": "5541847408", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-12-01", "state": "ca", "zip_code": "49669"}, "product": {"names": ["guess jeans"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme. How may I help you today?"}, {"role": "user", "content": "I placed an order, but I have changed my mind. I want to cancel my order before it ships."}, {"role": "assistant", "content": "Okay, I can help you with that. May I ask your full name so that I can bring up your account?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And what is the current status of your order? Is it still listed as \"Order Received?\""}, {"role": "user", "content": "I don't see anything showing that information."}, {"role": "assistant", "content": "Okay, and was this an order for an item from our store, or for a subscription?"}, {"role": "user", "content": "For an item - GUess jeans"}, {"role": "assistant", "content": "Okay. Is there a specific reason for cancellation? Did you accidentally order two items instead of one? Or was there a defect in the product?"}, {"role": "user", "content": "I just changed my mind, and don't want them."}, {"role": "user", "content": "I don't think this style will look good on me."}, {"role": "assistant", "content": "Ok, would you like to substitute another item, or just cancel the whole order?"}, {"role": "user", "content": "I would like to just cancel the order."}, {"role": "assistant", "content": "okay, in that case, I'll just need to confirm some details"}, {"role": "assistant", "content": "Can I ask your username, email address, and Order ID"}, {"role": "user", "content": "Ok. My usernamme is rd365858"}, {"role": "user", "content": "My email is rd365858@email.com and my order id is 5541847408"}, {"role": "assistant", "content": "and in the bottom half of your screen, close to where you found the order ID, do you see anything that says \"Order Received\" \"In Transit\" \"Out for Delivery\" or \"Delivered\""}, {"role": "user", "content": "I don't see that information"}, {"role": "assistant", "content": "Okay, in that case, I'll just go ahead and issue a refund for this order"}, {"role": "user", "content": "Thank you."}, {"role": "assistant", "content": "would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you"}, {"role": "user", "content": "Refunded to my credit card please."}, {"role": "user", "content": "Thanks!"}, {"role": "assistant", "content": "Okay, and do you know the dollar value of the jeans?"}, {"role": "user", "content": "$94"}, {"role": "user", "content": "Great, thanks"}, {"role": "assistant", "content": "Okay, a refund will be sent to the credit card on your account"}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
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All set! Have a great day!
| 16 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
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[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}]
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Hey, I need a refund.
| 1 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}]
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I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would.
| 2 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}]
|
No, just not my style.
| 3 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}]
|
Norman Bouchard and EHDUCLYLFO
| 4 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard and EHDUCLYLFO"}, {"role": "assistant", "content": "Can I have your username, email, and order ID?"}]
|
nb103665 nb103665@email.com and 5533404261
| 5 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard and EHDUCLYLFO"}, {"role": "assistant", "content": "Can I have your username, email, and order ID?"}, {"role": "user", "content": "nb103665 nb103665@email.com and 5533404261"}, {"role": "assistant", "content": "How would you like your refund processed?"}]
|
Back to PayPal
| 6 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard and EHDUCLYLFO"}, {"role": "assistant", "content": "Can I have your username, email, and order ID?"}, {"role": "user", "content": "nb103665 nb103665@email.com and 5533404261"}, {"role": "assistant", "content": "How would you like your refund processed?"}, {"role": "user", "content": "Back to PayPal"}, {"role": "assistant", "content": "And what is the total dollar amount you are needing refunded?"}]
|
$64
| 7 |
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