context
stringlengths 136
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stringclasses 96
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stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
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stringlengths 1
250
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39
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|---|---|---|---|---|---|
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard and EHDUCLYLFO"}, {"role": "assistant", "content": "Can I have your username, email, and order ID?"}, {"role": "user", "content": "nb103665 nb103665@email.com and 5533404261"}, {"role": "assistant", "content": "How would you like your refund processed?"}, {"role": "user", "content": "Back to PayPal"}, {"role": "assistant", "content": "And what is the total dollar amount you are needing refunded?"}, {"role": "user", "content": "$64"}, {"role": "assistant", "content": "OK, your refund has been processed. Is there anything else I can help with?"}]
|
Thank you!
| 8 |
Customer name is norman bouchard. membership level is guest. email is nb103665@email.com. phone number is (910) 726-2935. order ID is 5533404261. purchase date was 2019-12-03. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 6103 2nd ave baltimore, ca 28707.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ehduclylfo", "customer_name": "norman bouchard", "email": "nb103665@email.com", "member_level": "guest", "phone": "(910) 726-2935", "username": "nb103665"}, "order": {"street_address": "6103 2nd ave", "full_address": "6103 2nd ave baltimore, ca 28707", "city": "baltimore", "num_products": "1", "order_id": "5533404261", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-03", "state": "ca", "zip_code": "28707"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help today?"}, {"role": "user", "content": "Hey, I need a refund."}, {"role": "user", "content": "I changed my mind about an order. I don't like the look of the jeans as much as I had thought I would."}, {"role": "assistant", "content": "Sure, is there something wrong with the product you received?"}, {"role": "user", "content": "No, just not my style."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard and EHDUCLYLFO"}, {"role": "assistant", "content": "Can I have your username, email, and order ID?"}, {"role": "user", "content": "nb103665 nb103665@email.com and 5533404261"}, {"role": "assistant", "content": "How would you like your refund processed?"}, {"role": "user", "content": "Back to PayPal"}, {"role": "assistant", "content": "And what is the total dollar amount you are needing refunded?"}, {"role": "user", "content": "$64"}, {"role": "assistant", "content": "OK, your refund has been processed. Is there anything else I can help with?"}, {"role": "user", "content": "Thank you!"}]
|
That's all.
| 9 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[]
|
hello?
| 1 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}]
|
Hi, I had a question regarding my account.
| 2 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}]
|
I wanted to check with someone because there seems to be an extra fee added for no reason to my order
| 3 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}]
|
ok, my name is Sanya Afzal
| 4 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}]
|
My account ID is UFLKTEZOWD
| 5 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}]
|
If it also helps, the order ID is 5954144916
| 6 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}]
|
ok cool
| 7 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}]
|
Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54
| 8 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}]
|
ok thanks
| 9 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}]
|
yup its gold
| 10 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}]
|
I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget
| 11 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}, {"role": "user", "content": "I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget"}, {"role": "assistant", "content": "Okay. That's fine."}, {"role": "assistant", "content": "Let me see if I can remove this fee for you since you are a gold member. One moment please."}]
|
ok cool
| 12 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}, {"role": "user", "content": "I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget"}, {"role": "assistant", "content": "Okay. That's fine."}, {"role": "assistant", "content": "Let me see if I can remove this fee for you since you are a gold member. One moment please."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you?"}]
|
yes that's great. I appreciate it
| 13 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}, {"role": "user", "content": "I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget"}, {"role": "assistant", "content": "Okay. That's fine."}, {"role": "assistant", "content": "Let me see if I can remove this fee for you since you are a gold member. One moment please."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you?"}, {"role": "user", "content": "yes that's great. I appreciate it"}, {"role": "assistant", "content": "You are quite welcome. I'm glad I could help. Is there anything else you need assistance with today?"}]
|
no that was it.
| 14 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}, {"role": "user", "content": "I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget"}, {"role": "assistant", "content": "Okay. That's fine."}, {"role": "assistant", "content": "Let me see if I can remove this fee for you since you are a gold member. One moment please."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you?"}, {"role": "user", "content": "yes that's great. I appreciate it"}, {"role": "assistant", "content": "You are quite welcome. I'm glad I could help. Is there anything else you need assistance with today?"}, {"role": "user", "content": "no that was it."}]
|
again thanks for your help on this
| 15 |
Customer name is sanya afzal. membership level is gold. phone number is (237) 004-6472. order ID is 5954144916. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 2714 lincoln ave raleigh, mi 76536.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "uflktezowd", "customer_name": "sanya afzal", "member_level": "gold", "order_id": "5954144916", "phone": "(237) 004-6472"}, "order": {"street_address": "2714 lincoln ave", "full_address": "2714 lincoln ave raleigh, mi 76536", "city": "raleigh", "num_products": "1", "order_id": "5954144916", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "76536"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Hello. Thank you for contacting AcmeBrands. How can I assist you today?"}, {"role": "user", "content": "Hi, I had a question regarding my account."}, {"role": "assistant", "content": "Okay. Can you tell me a little more about you need?"}, {"role": "user", "content": "I wanted to check with someone because there seems to be an extra fee added for no reason to my order"}, {"role": "assistant", "content": "I understand. May I please have your full name or Account ID in order to pull up your account?"}, {"role": "user", "content": "ok, my name is Sanya Afzal"}, {"role": "user", "content": "My account ID is UFLKTEZOWD"}, {"role": "user", "content": "If it also helps, the order ID is 5954144916"}, {"role": "assistant", "content": "Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "While I finish, can you please tell me what fee you're referring to?"}, {"role": "user", "content": "Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54"}, {"role": "assistant", "content": "Okay. That makes sense. Let me look into that for you."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "Do you know what your membership status is?"}, {"role": "user", "content": "yup its gold"}, {"role": "assistant", "content": "Gold. Great."}, {"role": "assistant", "content": "And how much were you overcharged?"}, {"role": "user", "content": "I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget"}, {"role": "assistant", "content": "Okay. That's fine."}, {"role": "assistant", "content": "Let me see if I can remove this fee for you since you are a gold member. One moment please."}, {"role": "user", "content": "ok cool"}, {"role": "assistant", "content": "Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you?"}, {"role": "user", "content": "yes that's great. I appreciate it"}, {"role": "assistant", "content": "You are quite welcome. I'm glad I could help. Is there anything else you need assistance with today?"}, {"role": "user", "content": "no that was it."}, {"role": "user", "content": "again thanks for your help on this"}, {"role": "assistant", "content": "Okay. You're welcome. Well thank you for shopping with us."}, {"role": "assistant", "content": "Have agreat day!"}]
|
you too!
| 16 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, can I help?"}]
|
hi i seem to have a problem with my payment on my boots order
| 1 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}]
|
Chloe Zhang where is my account id?
| 2 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}]
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would that be my order id?
| 3 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}]
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0821275943
| 4 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}, {"role": "user", "content": "0821275943"}, {"role": "assistant", "content": "Ms. Zhang, the system shows that you have an amount of $49 due today."}]
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yes. i believe the problem is i listed the wrong payment method.
| 5 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}, {"role": "user", "content": "0821275943"}, {"role": "assistant", "content": "Ms. Zhang, the system shows that you have an amount of $49 due today."}, {"role": "user", "content": "yes. i believe the problem is i listed the wrong payment method."}, {"role": "assistant", "content": "Would you like to change the payment method?"}]
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yes i would.
| 6 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}, {"role": "user", "content": "0821275943"}, {"role": "assistant", "content": "Ms. Zhang, the system shows that you have an amount of $49 due today."}, {"role": "user", "content": "yes. i believe the problem is i listed the wrong payment method."}, {"role": "assistant", "content": "Would you like to change the payment method?"}, {"role": "user", "content": "yes i would."}, {"role": "assistant", "content": "How would you like to pay?"}, {"role": "assistant", "content": "We accept credit, debit, and Paypal."}]
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i believe i was supposed to recieve a refund. i'd like it to be through paypal
| 7 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}, {"role": "user", "content": "0821275943"}, {"role": "assistant", "content": "Ms. Zhang, the system shows that you have an amount of $49 due today."}, {"role": "user", "content": "yes. i believe the problem is i listed the wrong payment method."}, {"role": "assistant", "content": "Would you like to change the payment method?"}, {"role": "user", "content": "yes i would."}, {"role": "assistant", "content": "How would you like to pay?"}, {"role": "assistant", "content": "We accept credit, debit, and Paypal."}, {"role": "user", "content": "i believe i was supposed to recieve a refund. i'd like it to be through paypal"}, {"role": "assistant", "content": "The order has been updated with Paypal."}]
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thank you
| 8 |
Customer name is chloe zhang. membership level is silver. email is cz551640@email.com. phone number is (899) 277-4741. order ID is 0821275943. purchase date was 2019-11-20. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 0841 lincoln ave baltimore, wa 98372.
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product_defect: refund_status
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{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "cz551640@email.com", "member_level": "silver", "phone": "(899) 277-4741", "username": "cz551640"}, "order": {"street_address": "0841 lincoln ave", "full_address": "0841 lincoln ave baltimore, wa 98372", "city": "baltimore", "num_products": "1", "order_id": "0821275943", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-20", "state": "wa", "zip_code": "98372"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "chloe zhang", "member_level": "silver"}
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[{"role": "assistant", "content": "Hello, can I help?"}, {"role": "user", "content": "hi i seem to have a problem with my payment on my boots order"}, {"role": "assistant", "content": "I'll be glad to help if I can. First, can I get your full name and account ID?"}, {"role": "user", "content": "Chloe Zhang where is my account id?"}, {"role": "user", "content": "would that be my order id?"}, {"role": "assistant", "content": "Your order ID would also work, I think."}, {"role": "user", "content": "0821275943"}, {"role": "assistant", "content": "Ms. Zhang, the system shows that you have an amount of $49 due today."}, {"role": "user", "content": "yes. i believe the problem is i listed the wrong payment method."}, {"role": "assistant", "content": "Would you like to change the payment method?"}, {"role": "user", "content": "yes i would."}, {"role": "assistant", "content": "How would you like to pay?"}, {"role": "assistant", "content": "We accept credit, debit, and Paypal."}, {"role": "user", "content": "i believe i was supposed to recieve a refund. i'd like it to be through paypal"}, {"role": "assistant", "content": "The order has been updated with Paypal."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
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that is all
| 9 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
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purchase_dispute: out_of_stock_one_item
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{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}]
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The Calvin Klein shirt I want is out of stock.
| 1 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
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purchase_dispute: out_of_stock_one_item
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{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}]
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Joseph Banter, username jospehbanter 975
| 2 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
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purchase_dispute: out_of_stock_one_item
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{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}]
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Yes, the order ID is 0626252373
| 3 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
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purchase_dispute: out_of_stock_one_item
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{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}]
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I have an order ID, it's 0626252373
| 4 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
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purchase_dispute: out_of_stock_one_item
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{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}]
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Yes, that's the only item. How can i get it delivered?
| 5 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}]
|
okay
| 6 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}]
|
josephbanter975, and josephbanter975@gmail.com
| 7 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}]
|
josephbanter975@gmail.com
| 8 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}]
|
email.com, sorry
| 9 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}, {"role": "user", "content": "email.com, sorry"}, {"role": "assistant", "content": "Let me just try with that!"}, {"role": "assistant", "content": "That was the problem, I was able to verify your identity now."}, {"role": "assistant", "content": "How long have you been waiting for this item?"}]
|
okay, when will it be shipped? it's been about a week
| 10 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}, {"role": "user", "content": "email.com, sorry"}, {"role": "assistant", "content": "Let me just try with that!"}, {"role": "assistant", "content": "That was the problem, I was able to verify your identity now."}, {"role": "assistant", "content": "How long have you been waiting for this item?"}, {"role": "user", "content": "okay, when will it be shipped? it's been about a week"}, {"role": "assistant", "content": "Items usually take about 7 days. Has it been longer than 7 days?"}]
|
It's at 7 days now
| 11 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}, {"role": "user", "content": "email.com, sorry"}, {"role": "assistant", "content": "Let me just try with that!"}, {"role": "assistant", "content": "That was the problem, I was able to verify your identity now."}, {"role": "assistant", "content": "How long have you been waiting for this item?"}, {"role": "user", "content": "okay, when will it be shipped? it's been about a week"}, {"role": "assistant", "content": "Items usually take about 7 days. Has it been longer than 7 days?"}, {"role": "user", "content": "It's at 7 days now"}, {"role": "assistant", "content": "If it has been 7 days it should arrive tomorrow!"}]
|
Great, thanks
| 12 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}, {"role": "user", "content": "email.com, sorry"}, {"role": "assistant", "content": "Let me just try with that!"}, {"role": "assistant", "content": "That was the problem, I was able to verify your identity now."}, {"role": "assistant", "content": "How long have you been waiting for this item?"}, {"role": "user", "content": "okay, when will it be shipped? it's been about a week"}, {"role": "assistant", "content": "Items usually take about 7 days. Has it been longer than 7 days?"}, {"role": "user", "content": "It's at 7 days now"}, {"role": "assistant", "content": "If it has been 7 days it should arrive tomorrow!"}, {"role": "user", "content": "Great, thanks"}, {"role": "assistant", "content": "If it doesn't come tomorrow please contact us again and we will send another one out."}]
|
okay, thanks
| 13 |
Customer name is joseph banter. membership level is bronze. email is josephbanter975@email.com. phone number is (574) 475-8207. order ID is 0626252373. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 4198 lexington ave newark, wa 96299.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter975@email.com", "member_level": "bronze", "phone": "(574) 475-8207", "username": "josephbanter975"}, "order": {"street_address": "4198 lexington ave", "full_address": "4198 lexington ave newark, wa 96299", "city": "newark", "num_products": "1", "order_id": "0626252373", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "wa", "zip_code": "96299"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 38, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "The Calvin Klein shirt I want is out of stock."}, {"role": "assistant", "content": "Oh no, I'm sorry to hear about that. Let me look in to this for you."}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Joseph Banter, username jospehbanter 975"}, {"role": "assistant", "content": "Thanks Joseph. So you were trying to get a Calvin Klein shirt and it is out of stock?"}, {"role": "user", "content": "Yes, the order ID is 0626252373"}, {"role": "assistant", "content": "Sorry Joseph, I need a little more information. You ordered this shirt? Our system doesn't let you order it if it is out of stock."}, {"role": "user", "content": "I have an order ID, it's 0626252373"}, {"role": "assistant", "content": "Are you just missing this item perhaps?"}, {"role": "user", "content": "Yes, that's the only item. How can i get it delivered?"}, {"role": "assistant", "content": "Alright, if you ordered it, it is not out of stock. Let me look in to this a little more."}, {"role": "user", "content": "okay"}, {"role": "assistant", "content": "Can I get your username and email address to validate this purchase?"}, {"role": "user", "content": "josephbanter975, and josephbanter975@gmail.com"}, {"role": "assistant", "content": "Are you sure that email is correct?"}, {"role": "user", "content": "josephbanter975@gmail.com"}, {"role": "assistant", "content": "gmail.com?"}, {"role": "user", "content": "email.com, sorry"}, {"role": "assistant", "content": "Let me just try with that!"}, {"role": "assistant", "content": "That was the problem, I was able to verify your identity now."}, {"role": "assistant", "content": "How long have you been waiting for this item?"}, {"role": "user", "content": "okay, when will it be shipped? it's been about a week"}, {"role": "assistant", "content": "Items usually take about 7 days. Has it been longer than 7 days?"}, {"role": "user", "content": "It's at 7 days now"}, {"role": "assistant", "content": "If it has been 7 days it should arrive tomorrow!"}, {"role": "user", "content": "Great, thanks"}, {"role": "assistant", "content": "If it doesn't come tomorrow please contact us again and we will send another one out."}, {"role": "user", "content": "okay, thanks"}, {"role": "assistant", "content": "Is that all you needed today?"}]
|
that's all
| 14 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}]
|
Hi good afternoon
| 1 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}]
|
I had a question about your return policy
| 2 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}]
|
I was looking at a few items but just wanted to know how the return policy works
| 3 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}]
|
sure
| 4 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}]
|
joyce wu
| 5 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}, {"role": "user", "content": "joyce wu"}, {"role": "assistant", "content": "Thank you, Joyce. Let me pull up our return policy for you."}, {"role": "assistant", "content": "Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in"}]
|
the bronze part got cut off. how long?
| 6 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}, {"role": "user", "content": "joyce wu"}, {"role": "assistant", "content": "Thank you, Joyce. Let me pull up our return policy for you."}, {"role": "assistant", "content": "Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in"}, {"role": "user", "content": "the bronze part got cut off. how long?"}, {"role": "assistant", "content": "Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days."}]
|
ok and what are the requirements for each level?
| 7 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}, {"role": "user", "content": "joyce wu"}, {"role": "assistant", "content": "Thank you, Joyce. Let me pull up our return policy for you."}, {"role": "assistant", "content": "Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in"}, {"role": "user", "content": "the bronze part got cut off. how long?"}, {"role": "assistant", "content": "Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days."}, {"role": "user", "content": "ok and what are the requirements for each level?"}, {"role": "assistant", "content": "Sure. The membership requirements for bronze members are those who have made over $500 in purchases last year. Silver is over $1000 in purchases. Gold is anything over $2000."}]
|
ok so if I purchase stuff for like $500 today, does that make me bronze?
| 8 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}, {"role": "user", "content": "joyce wu"}, {"role": "assistant", "content": "Thank you, Joyce. Let me pull up our return policy for you."}, {"role": "assistant", "content": "Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in"}, {"role": "user", "content": "the bronze part got cut off. how long?"}, {"role": "assistant", "content": "Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days."}, {"role": "user", "content": "ok and what are the requirements for each level?"}, {"role": "assistant", "content": "Sure. The membership requirements for bronze members are those who have made over $500 in purchases last year. Silver is over $1000 in purchases. Gold is anything over $2000."}, {"role": "user", "content": "ok so if I purchase stuff for like $500 today, does that make me bronze?"}, {"role": "assistant", "content": "Yes, that would be correct."}]
|
or is it last year's purchase?
| 9 |
Customer name is joyce wu. membership level is guest. phone number is (999) 021-5325. delivery address is 2327 lincoln ave baltimore, ca 94646.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(999) 021-5325"}, "order": {"street_address": "2327 lincoln ave", "full_address": "2327 lincoln ave baltimore, ca 94646", "city": "baltimore", "state": "ca", "zip_code": "94646"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Hi good afternoon"}, {"role": "user", "content": "I had a question about your return policy"}, {"role": "user", "content": "I was looking at a few items but just wanted to know how the return policy works"}, {"role": "assistant", "content": "Sure! Can I get your name please?"}, {"role": "user", "content": "sure"}, {"role": "user", "content": "joyce wu"}, {"role": "assistant", "content": "Thank you, Joyce. Let me pull up our return policy for you."}, {"role": "assistant", "content": "Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in"}, {"role": "user", "content": "the bronze part got cut off. how long?"}, {"role": "assistant", "content": "Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days."}, {"role": "user", "content": "ok and what are the requirements for each level?"}, {"role": "assistant", "content": "Sure. The membership requirements for bronze members are those who have made over $500 in purchases last year. Silver is over $1000 in purchases. Gold is anything over $2000."}, {"role": "user", "content": "ok so if I purchase stuff for like $500 today, does that make me bronze?"}, {"role": "assistant", "content": "Yes, that would be correct."}, {"role": "user", "content": "or is it last year's purchase?"}, {"role": "assistant", "content": "It's anything in the last year. So 365 days including today."}, {"role": "assistant", "content": "Can I help you with anything else today?"}]
|
no that was it
| 10 |
Customer name is joseph banter. membership level is guest. phone number is (876) 783-0071. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9280 lexington ave baltimore, mi 29272.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(876) 783-0071"}, "order": {"street_address": "9280 lexington ave", "full_address": "9280 lexington ave baltimore, mi 29272", "city": "baltimore", "num_products": "3", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "mi", "zip_code": "29272"}, "product": {"names": ["tommy_hilfiger boots", "tommy_hilfiger jacket", "tommy_hilfiger shirt"], "amounts": [54, 69, 69]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi how can I help you"}]
|
do I qualify for free shipping?
| 1 |
Customer name is joseph banter. membership level is guest. phone number is (876) 783-0071. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9280 lexington ave baltimore, mi 29272.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(876) 783-0071"}, "order": {"street_address": "9280 lexington ave", "full_address": "9280 lexington ave baltimore, mi 29272", "city": "baltimore", "num_products": "3", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "mi", "zip_code": "29272"}, "product": {"names": ["tommy_hilfiger boots", "tommy_hilfiger jacket", "tommy_hilfiger shirt"], "amounts": [54, 69, 69]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "do I qualify for free shipping?"}, {"role": "assistant", "content": "What is your membership level?"}]
|
guest
| 2 |
Customer name is joseph banter. membership level is guest. phone number is (876) 783-0071. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9280 lexington ave baltimore, mi 29272.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(876) 783-0071"}, "order": {"street_address": "9280 lexington ave", "full_address": "9280 lexington ave baltimore, mi 29272", "city": "baltimore", "num_products": "3", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "mi", "zip_code": "29272"}, "product": {"names": ["tommy_hilfiger boots", "tommy_hilfiger jacket", "tommy_hilfiger shirt"], "amounts": [54, 69, 69]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "do I qualify for free shipping?"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "What is the total in your cart?"}, {"role": "assistant", "content": "The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00."}]
|
54
| 3 |
Customer name is joseph banter. membership level is guest. phone number is (876) 783-0071. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9280 lexington ave baltimore, mi 29272.
|
storewide_query: pricing_4
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(876) 783-0071"}, "order": {"street_address": "9280 lexington ave", "full_address": "9280 lexington ave baltimore, mi 29272", "city": "baltimore", "num_products": "3", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "mi", "zip_code": "29272"}, "product": {"names": ["tommy_hilfiger boots", "tommy_hilfiger jacket", "tommy_hilfiger shirt"], "amounts": [54, 69, 69]}, "flow": "storewide_query", "subflow": "pricing_4"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "pricing_4", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi how can I help you"}, {"role": "user", "content": "do I qualify for free shipping?"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "guest"}, {"role": "assistant", "content": "What is the total in your cart?"}, {"role": "assistant", "content": "The items in your cart qualify for free shipping with a shipping time of five business days if the total pre-tax cost exceeds $25.00."}, {"role": "user", "content": "54"}, {"role": "assistant", "content": "Then you are good to go with free shipping"}, {"role": "assistant", "content": "Anything else I can help you with?"}]
|
no
| 4 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}]
|
I need to check the status of my order. I also want to change the delivery time.
| 1 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
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order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}]
|
I won't be able to receive it that day.
| 2 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}]
|
Later would be great.
| 3 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}]
|
93KLUTIMVK, Sanya Afzal
| 4 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}, {"role": "user", "content": "93KLUTIMVK, Sanya Afzal"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "May I also have your Order ID?"}]
|
5336840549
| 5 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}, {"role": "user", "content": "93KLUTIMVK, Sanya Afzal"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "May I also have your Order ID?"}, {"role": "user", "content": "5336840549"}, {"role": "assistant", "content": "Do you know whether your order has shipped yet?"}]
|
Yes, it's out for delivery
| 6 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}, {"role": "user", "content": "93KLUTIMVK, Sanya Afzal"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "May I also have your Order ID?"}, {"role": "user", "content": "5336840549"}, {"role": "assistant", "content": "Do you know whether your order has shipped yet?"}, {"role": "user", "content": "Yes, it's out for delivery"}, {"role": "assistant", "content": "Unfortunately, since your shipment is already out for delivery, it is too late to change the date."}]
|
OK, thanks for your help.
| 7 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}, {"role": "user", "content": "93KLUTIMVK, Sanya Afzal"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "May I also have your Order ID?"}, {"role": "user", "content": "5336840549"}, {"role": "assistant", "content": "Do you know whether your order has shipped yet?"}, {"role": "user", "content": "Yes, it's out for delivery"}, {"role": "assistant", "content": "Unfortunately, since your shipment is already out for delivery, it is too late to change the date."}, {"role": "user", "content": "OK, thanks for your help."}, {"role": "assistant", "content": "Is there anything else?"}]
|
Would it be able to change the time of that deliver?
| 8 |
Customer name is sanya afzal. membership level is guest. phone number is (564) 723-9610. order ID is 5336840549. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 5096 primrose ave baltimore, ny 40433.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "93klutimvk", "customer_name": "sanya afzal", "member_level": "guest", "phone": "(564) 723-9610"}, "order": {"street_address": "5096 primrose ave", "full_address": "5096 primrose ave baltimore, ny 40433", "city": "baltimore", "num_products": "1", "order_id": "5336840549", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "40433"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Is there anything I can do for you today?"}, {"role": "user", "content": "I need to check the status of my order. I also want to change the delivery time."}, {"role": "assistant", "content": "May I ask for the reason of the delivery time change?"}, {"role": "user", "content": "I won't be able to receive it that day."}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "Are you wanting to receive your shipment sooner or later?"}, {"role": "user", "content": "Later would be great."}, {"role": "assistant", "content": "Sounds like you are needing to downgrade then. May I have your full name or account ID?"}, {"role": "user", "content": "93KLUTIMVK, Sanya Afzal"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "May I also have your Order ID?"}, {"role": "user", "content": "5336840549"}, {"role": "assistant", "content": "Do you know whether your order has shipped yet?"}, {"role": "user", "content": "Yes, it's out for delivery"}, {"role": "assistant", "content": "Unfortunately, since your shipment is already out for delivery, it is too late to change the date."}, {"role": "user", "content": "OK, thanks for your help."}, {"role": "assistant", "content": "Is there anything else?"}, {"role": "user", "content": "Would it be able to change the time of that deliver?"}, {"role": "assistant", "content": "Let me see."}, {"role": "assistant", "content": "Unfortunately I am also unable to change that."}]
|
Ok, thanks for checking. That's all I needed.
| 9 |
Customer name is chloe zhang. membership level is gold. email is chloezhang826@email.com. phone number is (043) 672-4761. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 2479 kennedy st brighton, ca 83569.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang826@email.com", "member_level": "gold", "phone": "(043) 672-4761", "username": "chloezhang826"}, "order": {"street_address": "2479 kennedy st", "full_address": "2479 kennedy st brighton, ca 83569", "city": "brighton", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "83569"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}]
|
The search result keep showing 'No Result Found'.
| 1 |
Customer name is chloe zhang. membership level is gold. email is chloezhang826@email.com. phone number is (043) 672-4761. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 2479 kennedy st brighton, ca 83569.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang826@email.com", "member_level": "gold", "phone": "(043) 672-4761", "username": "chloezhang826"}, "order": {"street_address": "2479 kennedy st", "full_address": "2479 kennedy st brighton, ca 83569", "city": "brighton", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "83569"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "The search result keep showing 'No Result Found'."}, {"role": "assistant", "content": "I can help you troubleshoot this issue."}, {"role": "assistant", "content": "Could you log out of your account and back in and see if the search works then>"}]
|
I just tried it, didn't work at all.
| 2 |
Customer name is chloe zhang. membership level is gold. email is chloezhang826@email.com. phone number is (043) 672-4761. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 2479 kennedy st brighton, ca 83569.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang826@email.com", "member_level": "gold", "phone": "(043) 672-4761", "username": "chloezhang826"}, "order": {"street_address": "2479 kennedy st", "full_address": "2479 kennedy st brighton, ca 83569", "city": "brighton", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "83569"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "The search result keep showing 'No Result Found'."}, {"role": "assistant", "content": "I can help you troubleshoot this issue."}, {"role": "assistant", "content": "Could you log out of your account and back in and see if the search works then>"}, {"role": "user", "content": "I just tried it, didn't work at all."}, {"role": "assistant", "content": "Could you try resetting your browser's cookies and see if that works?"}]
|
How can i do that?
| 3 |
Customer name is chloe zhang. membership level is gold. email is chloezhang826@email.com. phone number is (043) 672-4761. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 2479 kennedy st brighton, ca 83569.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang826@email.com", "member_level": "gold", "phone": "(043) 672-4761", "username": "chloezhang826"}, "order": {"street_address": "2479 kennedy st", "full_address": "2479 kennedy st brighton, ca 83569", "city": "brighton", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "83569"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "The search result keep showing 'No Result Found'."}, {"role": "assistant", "content": "I can help you troubleshoot this issue."}, {"role": "assistant", "content": "Could you log out of your account and back in and see if the search works then>"}, {"role": "user", "content": "I just tried it, didn't work at all."}, {"role": "assistant", "content": "Could you try resetting your browser's cookies and see if that works?"}, {"role": "user", "content": "How can i do that?"}, {"role": "assistant", "content": "You can check the options menu of your browser and looking at the \"More Details\" option"}]
|
Wow, It just worked. Thank you.
| 4 |
Customer name is chloe zhang. membership level is gold. email is chloezhang826@email.com. phone number is (043) 672-4761. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 2479 kennedy st brighton, ca 83569.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang826@email.com", "member_level": "gold", "phone": "(043) 672-4761", "username": "chloezhang826"}, "order": {"street_address": "2479 kennedy st", "full_address": "2479 kennedy st brighton, ca 83569", "city": "brighton", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 99, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "83569"}, "product": {"names": ["michael_kors jacket"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 14, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "The search result keep showing 'No Result Found'."}, {"role": "assistant", "content": "I can help you troubleshoot this issue."}, {"role": "assistant", "content": "Could you log out of your account and back in and see if the search works then>"}, {"role": "user", "content": "I just tried it, didn't work at all."}, {"role": "assistant", "content": "Could you try resetting your browser's cookies and see if that works?"}, {"role": "user", "content": "How can i do that?"}, {"role": "assistant", "content": "You can check the options menu of your browser and looking at the \"More Details\" option"}, {"role": "user", "content": "Wow, It just worked. Thank you."}, {"role": "assistant", "content": "Oh great, is there anything else I can do for you?"}]
|
Nothing else, Have a good one!
| 5 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}]
|
Can I add another item to an order I submitted?
| 1 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}]
|
Albert Sanders
| 2 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}]
|
Account ID: VJEBFIDKNT
| 3 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: VJEBFIDKNT"}]
|
Order ID: 4397701192
| 4 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: VJEBFIDKNT"}, {"role": "user", "content": "Order ID: 4397701192"}, {"role": "assistant", "content": "Perfect. Can you tell me what the shipping status of the order is?"}]
|
Oh great, it says delivered. My son must have picked it up and didn't tell me.
| 5 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: VJEBFIDKNT"}, {"role": "user", "content": "Order ID: 4397701192"}, {"role": "assistant", "content": "Perfect. Can you tell me what the shipping status of the order is?"}, {"role": "user", "content": "Oh great, it says delivered. My son must have picked it up and didn't tell me."}, {"role": "assistant", "content": "Oh sure. Let's see if I can do anything for you. What is your membership level?"}]
|
Gold
| 6 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: VJEBFIDKNT"}, {"role": "user", "content": "Order ID: 4397701192"}, {"role": "assistant", "content": "Perfect. Can you tell me what the shipping status of the order is?"}, {"role": "user", "content": "Oh great, it says delivered. My son must have picked it up and didn't tell me."}, {"role": "assistant", "content": "Oh sure. Let's see if I can do anything for you. What is your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Well perfect. Because you are a Gold member and we value you I am able to ship the new item to you ASAP in a separate order with zero shipping cost. Can you tell me what the item is that you had wanted to add?"}]
|
Thank you very much. Tommy Hilfiger boots for $64.
| 7 |
Customer name is albert sanders. membership level is gold. phone number is (659) 704-3618. order ID is 4397701192. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 9867 brushwick dr monterey, tx 63906.
|
order_issue: manage_create
|
{"scenario": {"personal": {"account_id": "vjebfidknt", "customer_name": "albert sanders", "member_level": "gold", "phone": "(659) 704-3618"}, "order": {"street_address": "9867 brushwick dr", "full_address": "9867 brushwick dr monterey, tx 63906", "city": "monterey", "num_products": "1", "order_id": "4397701192", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "shipping_status": "delivered", "state": "tx", "zip_code": "63906"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "order_issue", "subflow": "manage_create"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_create", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "Can I add another item to an order I submitted?"}, {"role": "assistant", "content": "I can certainly check for you. Can I have your name please"}, {"role": "assistant", "content": "I'll also need the Order ID and Account ID."}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "Account ID: VJEBFIDKNT"}, {"role": "user", "content": "Order ID: 4397701192"}, {"role": "assistant", "content": "Perfect. Can you tell me what the shipping status of the order is?"}, {"role": "user", "content": "Oh great, it says delivered. My son must have picked it up and didn't tell me."}, {"role": "assistant", "content": "Oh sure. Let's see if I can do anything for you. What is your membership level?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "Well perfect. Because you are a Gold member and we value you I am able to ship the new item to you ASAP in a separate order with zero shipping cost. Can you tell me what the item is that you had wanted to add?"}, {"role": "user", "content": "Thank you very much. Tommy Hilfiger boots for $64."}, {"role": "assistant", "content": "Great! I have made that purchase for you, it will be shipped this evening, and you should expect no shipping cost at all."}, {"role": "assistant", "content": "Can I help you with anything else today?"}]
|
Thank you again, appreciate it. That's all.
| 8 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[]
|
Hey I had a quick question
| 1 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}]
|
how long does the premium membership last again?
| 2 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}]
|
I'm really interested in buying it because I'm about to make a ton of purchases
| 3 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}, {"role": "user", "content": "I'm really interested in buying it because I'm about to make a ton of purchases"}, {"role": "assistant", "content": "I'd be happy to look that up for you, if you could kindly provide me with your name?"}]
|
David Williams
| 4 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}, {"role": "user", "content": "I'm really interested in buying it because I'm about to make a ton of purchases"}, {"role": "assistant", "content": "I'd be happy to look that up for you, if you could kindly provide me with your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. Give me one moment and I'll provide you with the membership information."}]
|
thank you
| 5 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}, {"role": "user", "content": "I'm really interested in buying it because I'm about to make a ton of purchases"}, {"role": "assistant", "content": "I'd be happy to look that up for you, if you could kindly provide me with your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. Give me one moment and I'll provide you with the membership information."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "After signing up and making a purchase, you're membership would last for rest of that calendar year and the next full calendar year. You would start at bronze for the full year and last until December 31 of that following year. Increases in membershi"}]
|
perfect
| 6 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}, {"role": "user", "content": "I'm really interested in buying it because I'm about to make a ton of purchases"}, {"role": "assistant", "content": "I'd be happy to look that up for you, if you could kindly provide me with your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. Give me one moment and I'll provide you with the membership information."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "After signing up and making a purchase, you're membership would last for rest of that calendar year and the next full calendar year. You would start at bronze for the full year and last until December 31 of that following year. Increases in membershi"}, {"role": "user", "content": "perfect"}]
|
I appriciate the help
| 7 |
Customer name is david williams. membership level is guest. phone number is (473) 703-4177. delivery address is 8090 brushwick dr san lima, ca 57316.
|
storewide_query: membership_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(473) 703-4177"}, "order": {"street_address": "8090 brushwick dr", "full_address": "8090 brushwick dr san lima, ca 57316", "city": "san lima", "state": "ca", "zip_code": "57316"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_4"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "user", "content": "Hey I had a quick question"}, {"role": "assistant", "content": "Hello and thank you for contacting AcmeBrands. How can I help you?"}, {"role": "assistant", "content": "Sure, what's your question?"}, {"role": "user", "content": "how long does the premium membership last again?"}, {"role": "user", "content": "I'm really interested in buying it because I'm about to make a ton of purchases"}, {"role": "assistant", "content": "I'd be happy to look that up for you, if you could kindly provide me with your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thanks, David. Give me one moment and I'll provide you with the membership information."}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "After signing up and making a purchase, you're membership would last for rest of that calendar year and the next full calendar year. You would start at bronze for the full year and last until December 31 of that following year. Increases in membershi"}, {"role": "user", "content": "perfect"}, {"role": "user", "content": "I appriciate the help"}, {"role": "assistant", "content": "Increases in membership are done the same way. You're welcome. Is there anything else I can help you with?"}]
|
no thank you
| 8 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[]
|
Hi there. I need you help?
| 1 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}]
|
I am checking on the status of my refund
| 2 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}]
|
Norman Bouchard
| 3 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}]
|
can you tell me the status of my refund
| 4 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}, {"role": "user", "content": "can you tell me the status of my refund"}, {"role": "assistant", "content": "Yes, after I check the purchase I can tell you the refund status"}]
|
my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863
| 5 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}, {"role": "user", "content": "can you tell me the status of my refund"}, {"role": "assistant", "content": "Yes, after I check the purchase I can tell you the refund status"}, {"role": "user", "content": "my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863"}, {"role": "assistant", "content": "Your refund is currently in progress"}, {"role": "assistant", "content": "The refund was initiated online"}]
|
My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94
| 6 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}, {"role": "user", "content": "can you tell me the status of my refund"}, {"role": "assistant", "content": "Yes, after I check the purchase I can tell you the refund status"}, {"role": "user", "content": "my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863"}, {"role": "assistant", "content": "Your refund is currently in progress"}, {"role": "assistant", "content": "The refund was initiated online"}, {"role": "user", "content": "My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94"}, {"role": "assistant", "content": "Ok, I will move $94 from the refund to a purchase for Guess Boots"}]
|
that is great and thanks for your help
| 7 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}, {"role": "user", "content": "can you tell me the status of my refund"}, {"role": "assistant", "content": "Yes, after I check the purchase I can tell you the refund status"}, {"role": "user", "content": "my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863"}, {"role": "assistant", "content": "Your refund is currently in progress"}, {"role": "assistant", "content": "The refund was initiated online"}, {"role": "user", "content": "My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94"}, {"role": "assistant", "content": "Ok, I will move $94 from the refund to a purchase for Guess Boots"}, {"role": "user", "content": "that is great and thanks for your help"}, {"role": "assistant", "content": "Of course. Is there anything else I can do for you?"}]
|
No that's all for today and thank you.
| 8 |
Customer name is norman bouchard. membership level is bronze. email is nbouchard029@email.com. phone number is (076) 101-1027. order ID is 8252206863. purchase date was 2019-12-15. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]. payment method is paypal. delivery address is 7299 1st ave brighton, ny 43656.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nbouchard029@email.com", "member_level": "bronze", "phone": "(076) 101-1027", "username": "nbouchard029"}, "order": {"street_address": "7299 1st ave", "full_address": "7299 1st ave brighton, ny 43656", "city": "brighton", "num_products": "1", "order_id": "8252206863", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-12-15", "state": "ny", "zip_code": "43656"}, "product": {"names": ["guess boots"], "amounts": [94]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi there. I need you help?"}, {"role": "assistant", "content": "Ok"}, {"role": "assistant", "content": "What do you need help with?"}, {"role": "user", "content": "I am checking on the status of my refund"}, {"role": "assistant", "content": "Ok, can you tell me your full name or your account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Ok, what is your username, your email address, and the order ID from this purchase?"}, {"role": "user", "content": "can you tell me the status of my refund"}, {"role": "assistant", "content": "Yes, after I check the purchase I can tell you the refund status"}, {"role": "user", "content": "my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863"}, {"role": "assistant", "content": "Your refund is currently in progress"}, {"role": "assistant", "content": "The refund was initiated online"}, {"role": "user", "content": "My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94"}, {"role": "assistant", "content": "Ok, I will move $94 from the refund to a purchase for Guess Boots"}, {"role": "user", "content": "that is great and thanks for your help"}, {"role": "assistant", "content": "Of course. Is there anything else I can do for you?"}, {"role": "user", "content": "No that's all for today and thank you."}, {"role": "assistant", "content": "Ok, I will end this conversation now"}]
|
thanks you and goodbye
| 9 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}]
|
Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve
| 1 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}]
|
I was wondering if I would be able to return it?
| 2 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}]
|
Joyce Wu
| 3 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}]
|
Sure thing. My username is joycew68
| 4 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}]
|
Email : joycew68@email.com
| 5 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}]
|
and my order ID is 4193884697
| 6 |
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