context
stringlengths 136
615
| goal
stringclasses 96
values | metadata
stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
250
| turn
int64 1
39
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|---|---|---|---|---|---|
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}]
|
It's a Guess shirt
| 7 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}, {"role": "user", "content": "It's a Guess shirt"}, {"role": "assistant", "content": "and are you one of our members?"}]
|
Yeah, I'm a gold member.
| 8 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}, {"role": "user", "content": "It's a Guess shirt"}, {"role": "assistant", "content": "and are you one of our members?"}, {"role": "user", "content": "Yeah, I'm a gold member."}, {"role": "assistant", "content": "OK. Please give me your address, so that I can send you a shipping label for the return"}]
|
Sure thing
| 9 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}, {"role": "user", "content": "It's a Guess shirt"}, {"role": "assistant", "content": "and are you one of our members?"}, {"role": "user", "content": "Yeah, I'm a gold member."}, {"role": "assistant", "content": "OK. Please give me your address, so that I can send you a shipping label for the return"}, {"role": "user", "content": "Sure thing"}]
|
0357 Woodshore St Baltimore, CA 30141
| 10 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}, {"role": "user", "content": "It's a Guess shirt"}, {"role": "assistant", "content": "and are you one of our members?"}, {"role": "user", "content": "Yeah, I'm a gold member."}, {"role": "assistant", "content": "OK. Please give me your address, so that I can send you a shipping label for the return"}, {"role": "user", "content": "Sure thing"}, {"role": "user", "content": "0357 Woodshore St Baltimore, CA 30141"}, {"role": "assistant", "content": "and how would you like to return it? By mail, In store or at one of our dropp off centers?"}]
|
Umm Mail would probably be easiest for me.
| 11 |
Customer name is joyce wu. membership level is gold. email is joycew68@email.com. phone number is (201) 591-3446. order ID is 4193884697. purchase date was 2019-11-24. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 0357 woodshore st baltimore, ca 30141.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycew68@email.com", "member_level": "gold", "phone": "(201) 591-3446", "username": "joycew68"}, "order": {"street_address": "0357 woodshore st", "full_address": "0357 woodshore st baltimore, ca 30141", "city": "baltimore", "num_products": "1", "order_id": "4193884697", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-11-24", "state": "ca", "zip_code": "30141"}, "product": {"names": ["guess shirt"], "amounts": [54]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "user", "content": "Hi, I ordered a shirt a while ago and it arrived with a big purple stain on the left sleeve"}, {"role": "user", "content": "I was wondering if I would be able to return it?"}, {"role": "assistant", "content": "sorry to hear that. What is your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "in order to validate your purchase I will need your username, email & Order ID"}, {"role": "user", "content": "Sure thing. My username is joycew68"}, {"role": "user", "content": "Email : joycew68@email.com"}, {"role": "user", "content": "and my order ID is 4193884697"}, {"role": "assistant", "content": "thank you"}, {"role": "assistant", "content": "what brand of shirt is it please?"}, {"role": "user", "content": "It's a Guess shirt"}, {"role": "assistant", "content": "and are you one of our members?"}, {"role": "user", "content": "Yeah, I'm a gold member."}, {"role": "assistant", "content": "OK. Please give me your address, so that I can send you a shipping label for the return"}, {"role": "user", "content": "Sure thing"}, {"role": "user", "content": "0357 Woodshore St Baltimore, CA 30141"}, {"role": "assistant", "content": "and how would you like to return it? By mail, In store or at one of our dropp off centers?"}, {"role": "user", "content": "Umm Mail would probably be easiest for me."}, {"role": "assistant", "content": "OK, I was able to take care of that. You will receive your shipping label soon. Is there anything else today?"}]
|
Great thank you! thats all I needed :)
| 12 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
hey I need to make a return b/c you sent me the wrong size
| 1 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}]
|
is a michael kors jacket 2 sizes too small
| 2 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}]
|
rodriguez domingo
| 3 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}]
|
rdomingo023
| 4 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}]
|
rdomingo023@email.com
| 5 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}]
|
7967235974
| 6 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}]
|
still haven't opened packaging could see it was too small right away
| 7 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}]
|
guest level
| 8 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}]
|
hope thats ok
| 9 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}]
|
it says i bought 3/14/2020
| 10 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}]
|
yeah its all in there
| 11 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}, {"role": "user", "content": "yeah its all in there"}, {"role": "assistant", "content": "Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return."}]
|
that's a relief
| 12 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}, {"role": "user", "content": "yeah its all in there"}, {"role": "assistant", "content": "Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return."}, {"role": "user", "content": "that's a relief"}, {"role": "assistant", "content": "I'll need your full address please."}]
|
6068 2nd Ave
| 13 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}, {"role": "user", "content": "yeah its all in there"}, {"role": "assistant", "content": "Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return."}, {"role": "user", "content": "that's a relief"}, {"role": "assistant", "content": "I'll need your full address please."}, {"role": "user", "content": "6068 2nd Ave"}]
|
Raleigh, WA 39584
| 14 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}, {"role": "user", "content": "yeah its all in there"}, {"role": "assistant", "content": "Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return."}, {"role": "user", "content": "that's a relief"}, {"role": "assistant", "content": "I'll need your full address please."}, {"role": "user", "content": "6068 2nd Ave"}, {"role": "user", "content": "Raleigh, WA 39584"}, {"role": "assistant", "content": "How would you like to make your return? Options are by mail, drop off center, or in-store"}]
|
I'll go to drop off center
| 15 |
Customer name is rodriguez domingo. membership level is guest. email is rdomingo023@email.com. phone number is (293) 651-1652. order ID is 7967235974. purchase date was 2020-03-14. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]. payment method is credit card. delivery address is 6068 2nd ave raleigh, wa 39584.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo023@email.com", "member_level": "guest", "phone": "(293) 651-1652", "username": "rdomingo023"}, "order": {"street_address": "6068 2nd ave", "full_address": "6068 2nd ave raleigh, wa 39584", "city": "raleigh", "num_products": "1", "order_id": "7967235974", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2020-03-14", "state": "wa", "zip_code": "39584"}, "product": {"names": ["michael_kors jacket"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "hey I need to make a return b/c you sent me the wrong size"}, {"role": "user", "content": "is a michael kors jacket 2 sizes too small"}, {"role": "assistant", "content": "Okay, can I have your full name please?"}, {"role": "user", "content": "rodriguez domingo"}, {"role": "assistant", "content": "Thank you, I will need your username, email, and order ID to look up your purchase."}, {"role": "user", "content": "rdomingo023"}, {"role": "user", "content": "rdomingo023@email.com"}, {"role": "user", "content": "7967235974"}, {"role": "user", "content": "still haven't opened packaging could see it was too small right away"}, {"role": "assistant", "content": "Okay, good thing you didn't open it. What membership level are you?"}, {"role": "user", "content": "guest level"}, {"role": "user", "content": "hope thats ok"}, {"role": "assistant", "content": "Did you purchase it within the last 30 days?"}, {"role": "user", "content": "it says i bought 3/14/2020"}, {"role": "assistant", "content": "Or do you have the original receipt? Unfortunately the original packaging alone isn't enough for guest members."}, {"role": "user", "content": "yeah its all in there"}, {"role": "assistant", "content": "Okay great, it has been just a bit more than 30 days, but if you have the receipt you can still make the return."}, {"role": "user", "content": "that's a relief"}, {"role": "assistant", "content": "I'll need your full address please."}, {"role": "user", "content": "6068 2nd Ave"}, {"role": "user", "content": "Raleigh, WA 39584"}, {"role": "assistant", "content": "How would you like to make your return? Options are by mail, drop off center, or in-store"}, {"role": "user", "content": "I'll go to drop off center"}, {"role": "assistant", "content": "Great, a shipping label will be sent to you. You can put it on there and drop it off at your convenience. Is there anything else you need?"}]
|
that's all thank you for helping me
| 16 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}]
|
Hi, I am unable to access my account because I have forgotten my password
| 1 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}]
|
I am trying to check my order status
| 2 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}]
|
Joseph Banter
| 3 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}]
|
jbanter4
| 4 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}]
|
My Security Answer is Martinez
| 5 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}]
|
Yes, can I change this password once I login to the account?
| 6 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}]
|
Okay, I just don't feel safe having it displayed in the chatroom
| 7 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}]
|
People could have seen it if they walked by.
| 8 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}, {"role": "user", "content": "People could have seen it if they walked by."}, {"role": "assistant", "content": "That's understandable."}]
|
I am ready for my status.
| 9 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}, {"role": "user", "content": "People could have seen it if they walked by."}, {"role": "assistant", "content": "That's understandable."}, {"role": "user", "content": "I am ready for my status."}, {"role": "assistant", "content": "What do you want to know about your status?"}]
|
If it has been processed or shipped?
| 10 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}, {"role": "user", "content": "People could have seen it if they walked by."}, {"role": "assistant", "content": "That's understandable."}, {"role": "user", "content": "I am ready for my status."}, {"role": "assistant", "content": "What do you want to know about your status?"}, {"role": "user", "content": "If it has been processed or shipped?"}, {"role": "assistant", "content": "I can't pull up that information directly. I'm sorry."}]
|
Okay. Well that is all for now.
| 11 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}, {"role": "user", "content": "People could have seen it if they walked by."}, {"role": "assistant", "content": "That's understandable."}, {"role": "user", "content": "I am ready for my status."}, {"role": "assistant", "content": "What do you want to know about your status?"}, {"role": "user", "content": "If it has been processed or shipped?"}, {"role": "assistant", "content": "I can't pull up that information directly. I'm sorry."}, {"role": "user", "content": "Okay. Well that is all for now."}, {"role": "assistant", "content": "You should be able to find the order details on your own now that you can login."}, {"role": "assistant", "content": "Can I help with anything else?"}]
|
Got it, thanks.
| 12 |
Customer name is joseph banter. membership level is silver. phone number is (304) 451-9009. delivery address is 4306 2nd ave la fayette, ny 52137.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "silver", "phone": "(304) 451-9009", "security_answer": "martinez", "username": "jbanter4"}, "order": {"street_address": "4306 2nd ave", "full_address": "4306 2nd ave la fayette, ny 52137", "city": "la fayette", "state": "ny", "zip_code": "52137"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, I'm james, How can I help you?"}, {"role": "user", "content": "Hi, I am unable to access my account because I have forgotten my password"}, {"role": "assistant", "content": "I can help with that."}, {"role": "assistant", "content": "Can I have your name?"}, {"role": "user", "content": "I am trying to check my order status"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "And what is your username?"}, {"role": "user", "content": "jbanter4"}, {"role": "assistant", "content": "I can't get your old password, but I can make a new one."}, {"role": "assistant", "content": "Do you know your Pin number or the answer to your security question?"}, {"role": "user", "content": "My Security Answer is Martinez"}, {"role": "assistant", "content": "la4jdmzyeo is your new password"}, {"role": "assistant", "content": "Now, do you want me to help you with your order status?"}, {"role": "user", "content": "Yes, can I change this password once I login to the account?"}, {"role": "assistant", "content": "You can."}, {"role": "assistant", "content": "There should be an option to change it in your account settings."}, {"role": "user", "content": "Okay, I just don't feel safe having it displayed in the chatroom"}, {"role": "user", "content": "People could have seen it if they walked by."}, {"role": "assistant", "content": "That's understandable."}, {"role": "user", "content": "I am ready for my status."}, {"role": "assistant", "content": "What do you want to know about your status?"}, {"role": "user", "content": "If it has been processed or shipped?"}, {"role": "assistant", "content": "I can't pull up that information directly. I'm sorry."}, {"role": "user", "content": "Okay. Well that is all for now."}, {"role": "assistant", "content": "You should be able to find the order details on your own now that you can login."}, {"role": "assistant", "content": "Can I help with anything else?"}, {"role": "user", "content": "Got it, thanks."}]
|
No. Bye for now
| 13 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}]
|
Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!
| 1 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}]
|
So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard.
| 2 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}]
|
Could you maybe just remove the extra A? I'd greatly appreciate it!
| 3 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}]
|
Yes!
| 4 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}, {"role": "user", "content": "Yes!"}, {"role": "assistant", "content": "May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase."}]
|
Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com.
| 5 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}, {"role": "user", "content": "Yes!"}, {"role": "assistant", "content": "May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase."}, {"role": "user", "content": "Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com."}, {"role": "assistant", "content": "Great! I just need one more piece of verifying information, please."}]
|
Oh ok. My username is nb608477.
| 6 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}, {"role": "user", "content": "Yes!"}, {"role": "assistant", "content": "May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase."}, {"role": "user", "content": "Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com."}, {"role": "assistant", "content": "Great! I just need one more piece of verifying information, please."}, {"role": "user", "content": "Oh ok. My username is nb608477."}, {"role": "assistant", "content": "Perfect. And to confirm, the correct spelling of your name is Norman Bouchard?"}]
|
Yes that is correct!
| 7 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}, {"role": "user", "content": "Yes!"}, {"role": "assistant", "content": "May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase."}, {"role": "user", "content": "Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com."}, {"role": "assistant", "content": "Great! I just need one more piece of verifying information, please."}, {"role": "user", "content": "Oh ok. My username is nb608477."}, {"role": "assistant", "content": "Perfect. And to confirm, the correct spelling of your name is Norman Bouchard?"}, {"role": "user", "content": "Yes that is correct!"}]
|
Thanks!
| 8 |
Customer name is norman bouchard. membership level is gold. email is nb608477@email.com. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4830 brushwick dr newark, mi 10965.
|
manage_account: manage_change_name
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "nb608477@email.com", "member_level": "gold", "password": "ictfavkg", "pin_number": "710475", "username": "nb608477"}, "order": {"street_address": "4830 brushwick dr", "full_address": "4830 brushwick dr newark, mi 10965", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "mi", "zip_code": "10965"}, "product": {"names": ["calvin_klein jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "manage_change_name"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_name", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for choosing AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi! My name is Norman Bouchard and I want to change the name on the account because it is currently spelled incorrectly!"}, {"role": "assistant", "content": "Sure thing Norman, glad to assist you. One moment!"}, {"role": "assistant", "content": "What is the current, incorrect spelling on the account?"}, {"role": "user", "content": "So on my end, I see my last name being spelled with a double A. My last name only has one A as in Bouchard."}, {"role": "user", "content": "Could you maybe just remove the extra A? I'd greatly appreciate it!"}, {"role": "assistant", "content": "Sure thing! So it's presently misspelled as Norman Bouchaard?"}, {"role": "user", "content": "Yes!"}, {"role": "assistant", "content": "May I ask you to provide some information to verify your identity, please? I'll need any 3 of the following: Zip Code, Phone Number, PIN, Username, Password, Email Address, or the Order ID of a previous purchase."}, {"role": "user", "content": "Yes of course. My Address is 4830 Brushwick Dr Newark, MI with a Zip Code of 10965. The email associated with my account is nb608477@email.com."}, {"role": "assistant", "content": "Great! I just need one more piece of verifying information, please."}, {"role": "user", "content": "Oh ok. My username is nb608477."}, {"role": "assistant", "content": "Perfect. And to confirm, the correct spelling of your name is Norman Bouchard?"}, {"role": "user", "content": "Yes that is correct!"}, {"role": "user", "content": "Thanks!"}, {"role": "assistant", "content": "All set! Is there anything more I may help you with today?"}]
|
No that's all I need help with! Thank you so much for your help!
| 9 |
Customer name is chloe zhang. membership level is guest. phone number is (307) 354-8168. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 8406 primrose ave san lima, ny 50791.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(307) 354-8168"}, "order": {"street_address": "8406 primrose ave", "full_address": "8406 primrose ave san lima, ny 50791", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "50791"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}]
|
Hello I would like to know if the Calvin Klein boots come with a warranty because I am interested in purchasing them
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (307) 354-8168. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 8406 primrose ave san lima, ny 50791.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(307) 354-8168"}, "order": {"street_address": "8406 primrose ave", "full_address": "8406 primrose ave san lima, ny 50791", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "50791"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "Hello I would like to know if the Calvin Klein boots come with a warranty because I am interested in purchasing them"}, {"role": "assistant", "content": "Let me just check up on that for you."}, {"role": "assistant", "content": "Can I have your name please?"}]
|
chloe zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (307) 354-8168. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 8406 primrose ave san lima, ny 50791.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(307) 354-8168"}, "order": {"street_address": "8406 primrose ave", "full_address": "8406 primrose ave san lima, ny 50791", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "50791"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "Hello I would like to know if the Calvin Klein boots come with a warranty because I am interested in purchasing them"}, {"role": "assistant", "content": "Let me just check up on that for you."}, {"role": "assistant", "content": "Can I have your name please?"}, {"role": "user", "content": "chloe zhang"}, {"role": "assistant", "content": "All our items are guaranteed to be free of defects for a year after purchase. We're very confident in the quality and workmanship of our products. However the warranty does not cover normal wear and tear."}, {"role": "assistant", "content": "Can I help with anything else today?"}]
|
Ok great thanks
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (307) 354-8168. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 8406 primrose ave san lima, ny 50791.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(307) 354-8168"}, "order": {"street_address": "8406 primrose ave", "full_address": "8406 primrose ave san lima, ny 50791", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ny", "zip_code": "50791"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "Hello I would like to know if the Calvin Klein boots come with a warranty because I am interested in purchasing them"}, {"role": "assistant", "content": "Let me just check up on that for you."}, {"role": "assistant", "content": "Can I have your name please?"}, {"role": "user", "content": "chloe zhang"}, {"role": "assistant", "content": "All our items are guaranteed to be free of defects for a year after purchase. We're very confident in the quality and workmanship of our products. However the warranty does not cover normal wear and tear."}, {"role": "assistant", "content": "Can I help with anything else today?"}, {"role": "user", "content": "Ok great thanks"}]
|
that is all
| 4 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}]
|
I can't access my account because I lost my phone with the 2 factor authentication on it
| 1 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}]
|
I needed to see my shopping history
| 2 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}]
|
Thanks
| 3 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "First can I have your Full name?"}]
|
Chloe Zhang
| 4 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "First can I have your Full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, could you provide me with your Email address?"}]
|
Email Address: chloezhang213@email.com
| 5 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "First can I have your Full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, could you provide me with your Email address?"}, {"role": "user", "content": "Email Address: chloezhang213@email.com"}, {"role": "assistant", "content": "Alright Chloe, I just sent an email to your account that should have a link to get the authentication reset."}]
|
O.k. thank you so much.
| 6 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "First can I have your Full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, could you provide me with your Email address?"}, {"role": "user", "content": "Email Address: chloezhang213@email.com"}, {"role": "assistant", "content": "Alright Chloe, I just sent an email to your account that should have a link to get the authentication reset."}, {"role": "user", "content": "O.k. thank you so much."}, {"role": "assistant", "content": "I'm also going to go ahead and send you a link to our guide for best practices with the current security system."}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}]
|
O.k. I'll be on the look out for it. That's all I needed.
| 7 |
Customer name is chloe zhang. membership level is silver. email is chloezhang213@email.com. phone number is (845) 605-0923. delivery address is 6924 lincoln ave raleigh, mi 86241.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang213@email.com", "member_level": "silver", "phone": "(845) 605-0923", "username": "chloezhang213"}, "order": {"street_address": "6924 lincoln ave", "full_address": "6924 lincoln ave raleigh, mi 86241", "city": "raleigh", "state": "mi", "zip_code": "86241"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I can't access my account because I lost my phone with the 2 factor authentication on it"}, {"role": "user", "content": "I needed to see my shopping history"}, {"role": "assistant", "content": "Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "First can I have your Full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, could you provide me with your Email address?"}, {"role": "user", "content": "Email Address: chloezhang213@email.com"}, {"role": "assistant", "content": "Alright Chloe, I just sent an email to your account that should have a link to get the authentication reset."}, {"role": "user", "content": "O.k. thank you so much."}, {"role": "assistant", "content": "I'm also going to go ahead and send you a link to our guide for best practices with the current security system."}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}, {"role": "user", "content": "O.k. I'll be on the look out for it. That's all I needed."}, {"role": "assistant", "content": "Thank you for shopping with us, have a great day!"}]
|
You too
| 8 |
Customer name is sanya afzal. membership level is guest. phone number is (773) 861-1219. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 4517 woodshore st san mateo, mi 6776.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "guest", "phone": "(773) 861-1219"}, "order": {"street_address": "4517 woodshore st", "full_address": "4517 woodshore st san mateo, mi 6776", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "mi", "zip_code": "6776"}, "product": {"names": ["michael_kors boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "sanya afzal", "member_level": "guest"}
|
[]
|
hi, i was wondering if the boots i had in mind come with a warranty?
| 1 |
Customer name is sanya afzal. membership level is guest. phone number is (773) 861-1219. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 4517 woodshore st san mateo, mi 6776.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "guest", "phone": "(773) 861-1219"}, "order": {"street_address": "4517 woodshore st", "full_address": "4517 woodshore st san mateo, mi 6776", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "mi", "zip_code": "6776"}, "product": {"names": ["michael_kors boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "user", "content": "hi, i was wondering if the boots i had in mind come with a warranty?"}, {"role": "assistant", "content": "sure let me check for you!"}]
|
Product: boots Brand: Michael_Kors
| 2 |
Customer name is sanya afzal. membership level is guest. phone number is (773) 861-1219. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 4517 woodshore st san mateo, mi 6776.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "guest", "phone": "(773) 861-1219"}, "order": {"street_address": "4517 woodshore st", "full_address": "4517 woodshore st san mateo, mi 6776", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "mi", "zip_code": "6776"}, "product": {"names": ["michael_kors boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "user", "content": "hi, i was wondering if the boots i had in mind come with a warranty?"}, {"role": "assistant", "content": "sure let me check for you!"}, {"role": "user", "content": "Product: boots Brand: Michael_Kors"}, {"role": "assistant", "content": "ALl of our shoes are warranted to be free of defects in material and workmanship for 12 months from date of purchase."}]
|
oh sounds perfect
| 3 |
Customer name is sanya afzal. membership level is guest. phone number is (773) 861-1219. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 4517 woodshore st san mateo, mi 6776.
|
single_item_query: boots_other_4
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "guest", "phone": "(773) 861-1219"}, "order": {"street_address": "4517 woodshore st", "full_address": "4517 woodshore st san mateo, mi 6776", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "mi", "zip_code": "6776"}, "product": {"names": ["michael_kors boots"], "amounts": [54]}, "flow": "single_item_query", "subflow": "boots_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_4", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "user", "content": "hi, i was wondering if the boots i had in mind come with a warranty?"}, {"role": "assistant", "content": "sure let me check for you!"}, {"role": "user", "content": "Product: boots Brand: Michael_Kors"}, {"role": "assistant", "content": "ALl of our shoes are warranted to be free of defects in material and workmanship for 12 months from date of purchase."}, {"role": "user", "content": "oh sounds perfect"}, {"role": "assistant", "content": "do ou need anything else?"}]
|
nope thats ir
| 4 |
Customer name is joseph banter. membership level is gold. email is josephbanter526@email.com. phone number is (147) 745-6971. order ID is 8001770281. purchase date was 2019-07-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is credit card. delivery address is 4287 1st ave san mateo, tx 73427.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter526@email.com", "member_level": "gold", "order_id": "8001770281", "phone": "(147) 745-6971", "username": "josephbanter526"}, "order": {"street_address": "4287 1st ave", "full_address": "4287 1st ave san mateo, tx 73427", "city": "san mateo", "num_products": "1", "order_id": "8001770281", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2019-07-06", "state": "tx", "zip_code": "73427"}, "product": {"names": ["calvin_klein jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}]
|
Hi, I would like to know the status of my refund. I think I want to update it.
| 1 |
Customer name is joseph banter. membership level is gold. email is josephbanter526@email.com. phone number is (147) 745-6971. order ID is 8001770281. purchase date was 2019-07-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is credit card. delivery address is 4287 1st ave san mateo, tx 73427.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter526@email.com", "member_level": "gold", "order_id": "8001770281", "phone": "(147) 745-6971", "username": "josephbanter526"}, "order": {"street_address": "4287 1st ave", "full_address": "4287 1st ave san mateo, tx 73427", "city": "san mateo", "num_products": "1", "order_id": "8001770281", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2019-07-06", "state": "tx", "zip_code": "73427"}, "product": {"names": ["calvin_klein jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I would like to know the status of my refund. I think I want to update it."}, {"role": "assistant", "content": "Sure, I can help you with that. I'll need some info first. Can you give me your Order ID, your username, and your email address?"}, {"role": "assistant", "content": "Also, I will need your account ID, please."}]
|
Yes, they are 8001770281, josephbanter526,josephbanter526. I don't know my account ID
| 2 |
Customer name is joseph banter. membership level is gold. email is josephbanter526@email.com. phone number is (147) 745-6971. order ID is 8001770281. purchase date was 2019-07-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is credit card. delivery address is 4287 1st ave san mateo, tx 73427.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephbanter526@email.com", "member_level": "gold", "order_id": "8001770281", "phone": "(147) 745-6971", "username": "josephbanter526"}, "order": {"street_address": "4287 1st ave", "full_address": "4287 1st ave san mateo, tx 73427", "city": "san mateo", "num_products": "1", "order_id": "8001770281", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2019-07-06", "state": "tx", "zip_code": "73427"}, "product": {"names": ["calvin_klein jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "joseph banter", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I would like to know the status of my refund. I think I want to update it."}, {"role": "assistant", "content": "Sure, I can help you with that. I'll need some info first. Can you give me your Order ID, your username, and your email address?"}, {"role": "assistant", "content": "Also, I will need your account ID, please."}, {"role": "user", "content": "Yes, they are 8001770281, josephbanter526,josephbanter526. I don't know my account ID"}]
|
josephbanter526@email.com
| 3 |
Customer name is chloe zhang. membership level is silver. email is chloezhang930@email.com. phone number is (828) 395-9906. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9348 1st ave la fayette, tx 92603.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang930@email.com", "member_level": "silver", "phone": "(828) 395-9906", "username": "chloezhang930"}, "order": {"street_address": "9348 1st ave", "full_address": "9348 1st ave la fayette, tx 92603", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "92603"}, "product": {"names": ["guess shirt"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "silver"}
|
[]
|
Your search bar isn't working
| 1 |
Customer name is chloe zhang. membership level is silver. email is chloezhang930@email.com. phone number is (828) 395-9906. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9348 1st ave la fayette, tx 92603.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang930@email.com", "member_level": "silver", "phone": "(828) 395-9906", "username": "chloezhang930"}, "order": {"street_address": "9348 1st ave", "full_address": "9348 1st ave la fayette, tx 92603", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "92603"}, "product": {"names": ["guess shirt"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "user", "content": "Your search bar isn't working"}, {"role": "assistant", "content": "Have you tried clearing the cookies on your browser?"}]
|
yes
| 2 |
Customer name is chloe zhang. membership level is silver. email is chloezhang930@email.com. phone number is (828) 395-9906. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9348 1st ave la fayette, tx 92603.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang930@email.com", "member_level": "silver", "phone": "(828) 395-9906", "username": "chloezhang930"}, "order": {"street_address": "9348 1st ave", "full_address": "9348 1st ave la fayette, tx 92603", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "92603"}, "product": {"names": ["guess shirt"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "user", "content": "Your search bar isn't working"}, {"role": "assistant", "content": "Have you tried clearing the cookies on your browser?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Have you tried searching for different items?"}]
|
yes
| 3 |
Customer name is chloe zhang. membership level is silver. email is chloezhang930@email.com. phone number is (828) 395-9906. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9348 1st ave la fayette, tx 92603.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang930@email.com", "member_level": "silver", "phone": "(828) 395-9906", "username": "chloezhang930"}, "order": {"street_address": "9348 1st ave", "full_address": "9348 1st ave la fayette, tx 92603", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "92603"}, "product": {"names": ["guess shirt"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "user", "content": "Your search bar isn't working"}, {"role": "assistant", "content": "Have you tried clearing the cookies on your browser?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Have you tried searching for different items?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can you try logging out and logging back into our site?"}]
|
that seemed to work
| 4 |
Customer name is chloe zhang. membership level is silver. email is chloezhang930@email.com. phone number is (828) 395-9906. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 9348 1st ave la fayette, tx 92603.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang930@email.com", "member_level": "silver", "phone": "(828) 395-9906", "username": "chloezhang930"}, "order": {"street_address": "9348 1st ave", "full_address": "9348 1st ave la fayette, tx 92603", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "92603"}, "product": {"names": ["guess shirt"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "silver"}
|
[{"role": "user", "content": "Your search bar isn't working"}, {"role": "assistant", "content": "Have you tried clearing the cookies on your browser?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Have you tried searching for different items?"}, {"role": "user", "content": "yes"}, {"role": "assistant", "content": "Can you try logging out and logging back into our site?"}, {"role": "user", "content": "that seemed to work"}, {"role": "assistant", "content": "That's good, is there anything else I can help you with today?"}]
|
no thanks
| 5 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}]
|
I would like to check my account status for missing credits.
| 1 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}]
|
I purchased some jeans 2 weeks ago and should have received the credits then.
| 2 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}]
|
My name is Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}]
|
Ok
| 4 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}]
|
Are any credits showing?
| 5 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}]
|
Thank you
| 6 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I see, there was an error on our end in the processing"}]
|
ok
| 7 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I see, there was an error on our end in the processing"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "do you know the credit amount that is mising?"}]
|
I'm not sure but it is for a pair of Calvin Klein jeans for $49
| 8 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I see, there was an error on our end in the processing"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "do you know the credit amount that is mising?"}, {"role": "user", "content": "I'm not sure but it is for a pair of Calvin Klein jeans for $49"}, {"role": "assistant", "content": "so i can authorize the credit to your account"}, {"role": "assistant", "content": "well, the standard credit amount for them is $20, would that be sufficient?"}]
|
Thats all the information that I have
| 9 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I see, there was an error on our end in the processing"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "do you know the credit amount that is mising?"}, {"role": "user", "content": "I'm not sure but it is for a pair of Calvin Klein jeans for $49"}, {"role": "assistant", "content": "so i can authorize the credit to your account"}, {"role": "assistant", "content": "well, the standard credit amount for them is $20, would that be sufficient?"}, {"role": "user", "content": "Thats all the information that I have"}]
|
$20 would be perfect!! Thank you!!
| 10 |
Customer name is rodriguez domingo. membership level is bronze. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4101 lincoln ave jacksonville, wa 54433.
|
manage_account: status_credit_missing
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze"}, "order": {"street_address": "4101 lincoln ave", "full_address": "4101 lincoln ave jacksonville, wa 54433", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "wa", "zip_code": "54433"}, "product": {"names": ["calvin_klein jeans"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_credit_missing"}, "total_dialogue_turns": 28, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_credit_missing", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hello, thank you for contacting AcmeBrands customer service, how may i help you roday?"}, {"role": "user", "content": "I would like to check my account status for missing credits."}, {"role": "assistant", "content": "If i am understanding correctly, you wish to check your account credits, and fix a missing error?"}, {"role": "user", "content": "I purchased some jeans 2 weeks ago and should have received the credits then."}, {"role": "assistant", "content": "i can help you with that today, may i please have your full name or account id"}, {"role": "user", "content": "My name is Rodriguez Domingo"}, {"role": "assistant", "content": "I apoligize for the delay of your credits, One moment while I look at your account"}, {"role": "user", "content": "Ok"}, {"role": "user", "content": "Are any credits showing?"}, {"role": "assistant", "content": "i am determining that as we speak"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "I see, there was an error on our end in the processing"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "do you know the credit amount that is mising?"}, {"role": "user", "content": "I'm not sure but it is for a pair of Calvin Klein jeans for $49"}, {"role": "assistant", "content": "so i can authorize the credit to your account"}, {"role": "assistant", "content": "well, the standard credit amount for them is $20, would that be sufficient?"}, {"role": "user", "content": "Thats all the information that I have"}, {"role": "user", "content": "$20 would be perfect!! Thank you!!"}, {"role": "assistant", "content": "I have sent a link in your email with a promo code, for your $20 dollar credit"}, {"role": "assistant", "content": "is there anything else i can help with today?"}]
|
Awesome!!! That will be all. Thank you for your help!!
| 11 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}]
|
the website is running really alos, i would like to know why the website is not usable to this speed
| 1 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}]
|
Do you have any suggestions on why the website, or how to fix it
| 2 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}, {"role": "user", "content": "Do you have any suggestions on why the website, or how to fix it"}]
|
is running slow
| 3 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}, {"role": "user", "content": "Do you have any suggestions on why the website, or how to fix it"}, {"role": "user", "content": "is running slow"}, {"role": "assistant", "content": "You can log out and back in"}]
|
okay i tried that still moving at the slow pace
| 4 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}, {"role": "user", "content": "Do you have any suggestions on why the website, or how to fix it"}, {"role": "user", "content": "is running slow"}, {"role": "assistant", "content": "You can log out and back in"}, {"role": "user", "content": "okay i tried that still moving at the slow pace"}, {"role": "assistant", "content": "Can you visit anouther website to see if it isslow there as well"}]
|
Okay, i did that and came back to the website and it seems to being moving at its normal speed again, thank you for your help
| 5 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}, {"role": "user", "content": "Do you have any suggestions on why the website, or how to fix it"}, {"role": "user", "content": "is running slow"}, {"role": "assistant", "content": "You can log out and back in"}, {"role": "user", "content": "okay i tried that still moving at the slow pace"}, {"role": "assistant", "content": "Can you visit anouther website to see if it isslow there as well"}, {"role": "user", "content": "Okay, i did that and came back to the website and it seems to being moving at its normal speed again, thank you for your help"}, {"role": "assistant", "content": "You are welcome, let us know if there is anything else you need"}]
|
Okay i will, but for now that was everything,
| 6 |
Customer name is david williams. membership level is silver. email is dw337918@email.com. phone number is (144) 548-8035. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 9212 brushwick dr la fayette, tx 1059.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw337918@email.com", "member_level": "silver", "phone": "(144) 548-8035", "username": "dw337918"}, "order": {"street_address": "9212 brushwick dr", "full_address": "9212 brushwick dr la fayette, tx 1059", "city": "la fayette", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "tx", "zip_code": "1059"}, "product": {"names": ["michael_kors boots"], "amounts": [59]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "HI, how can I help you>"}, {"role": "user", "content": "the website is running really alos, i would like to know why the website is not usable to this speed"}, {"role": "assistant", "content": "I am sorry about that."}, {"role": "assistant", "content": "I will report the speed to our web team"}, {"role": "user", "content": "Do you have any suggestions on why the website, or how to fix it"}, {"role": "user", "content": "is running slow"}, {"role": "assistant", "content": "You can log out and back in"}, {"role": "user", "content": "okay i tried that still moving at the slow pace"}, {"role": "assistant", "content": "Can you visit anouther website to see if it isslow there as well"}, {"role": "user", "content": "Okay, i did that and came back to the website and it seems to being moving at its normal speed again, thank you for your help"}, {"role": "assistant", "content": "You are welcome, let us know if there is anything else you need"}, {"role": "user", "content": "Okay i will, but for now that was everything,"}]
|
Have a great day
| 7 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}]
|
Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?
| 1 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}]
|
ok
| 2 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}]
|
ok hold on
| 3 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}]
|
no, still doesn't work
| 4 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still doesn't work"}, {"role": "assistant", "content": "If that doesn't work, can you please try logging out, then back in and see if that works"}]
|
keeps saying my card is invalid
| 5 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still doesn't work"}, {"role": "assistant", "content": "If that doesn't work, can you please try logging out, then back in and see if that works"}, {"role": "user", "content": "keeps saying my card is invalid"}]
|
ok hold on let me try that
| 6 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still doesn't work"}, {"role": "assistant", "content": "If that doesn't work, can you please try logging out, then back in and see if that works"}, {"role": "user", "content": "keeps saying my card is invalid"}, {"role": "user", "content": "ok hold on let me try that"}, {"role": "assistant", "content": "Sure, take your time."}]
|
hey it works now!
| 7 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still doesn't work"}, {"role": "assistant", "content": "If that doesn't work, can you please try logging out, then back in and see if that works"}, {"role": "user", "content": "keeps saying my card is invalid"}, {"role": "user", "content": "ok hold on let me try that"}, {"role": "assistant", "content": "Sure, take your time."}, {"role": "user", "content": "hey it works now!"}]
|
what happened?
| 8 |
Customer name is sanya afzal. membership level is gold. email is sanyaa09@email.com. phone number is (193) 014-5095. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6126 lexington ave baltimore, ca 22681.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa09@email.com", "member_level": "gold", "phone": "(193) 014-5095", "username": "sanyaa09"}, "order": {"street_address": "6126 lexington ave", "full_address": "6126 lexington ave baltimore, ca 22681", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "22681"}, "product": {"names": ["michael_kors boots"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi I am trying to make a purchase but my credit card keeps getting rejected. I know it's good. What can I do?"}, {"role": "assistant", "content": "Ok, give me one second and I can help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Can you please try entering it one more time please."}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still doesn't work"}, {"role": "assistant", "content": "If that doesn't work, can you please try logging out, then back in and see if that works"}, {"role": "user", "content": "keeps saying my card is invalid"}, {"role": "user", "content": "ok hold on let me try that"}, {"role": "assistant", "content": "Sure, take your time."}, {"role": "user", "content": "hey it works now!"}, {"role": "user", "content": "what happened?"}, {"role": "assistant", "content": "Yay! I'm glad it worked. I'm not sure sometimes the website or your browser can have a bug."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
no that's it
| 9 |
Customer name is chloe zhang. membership level is guest. phone number is (488) 300-2550. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4448 lexington ave jacksonville, mi 85261.
|
single_item_query: boots_other_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(488) 300-2550"}, "order": {"street_address": "4448 lexington ave", "full_address": "4448 lexington ave jacksonville, mi 85261", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "85261"}, "product": {"names": ["calvin_klein boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thanks for contacting Acme support. How can I help you today?"}]
|
Do you guys have size 9 of boots by Calvin Klein.
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (488) 300-2550. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4448 lexington ave jacksonville, mi 85261.
|
single_item_query: boots_other_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(488) 300-2550"}, "order": {"street_address": "4448 lexington ave", "full_address": "4448 lexington ave jacksonville, mi 85261", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "85261"}, "product": {"names": ["calvin_klein boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thanks for contacting Acme support. How can I help you today?"}, {"role": "user", "content": "Do you guys have size 9 of boots by Calvin Klein."}, {"role": "assistant", "content": "I can look into that for you. May I have your full name?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (488) 300-2550. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4448 lexington ave jacksonville, mi 85261.
|
single_item_query: boots_other_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(488) 300-2550"}, "order": {"street_address": "4448 lexington ave", "full_address": "4448 lexington ave jacksonville, mi 85261", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "85261"}, "product": {"names": ["calvin_klein boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thanks for contacting Acme support. How can I help you today?"}, {"role": "user", "content": "Do you guys have size 9 of boots by Calvin Klein."}, {"role": "assistant", "content": "I can look into that for you. May I have your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "One moment, Chloe."}, {"role": "assistant", "content": "Was this item out of stock for you on the website?"}]
|
The website said it is unavailable.
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (488) 300-2550. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4448 lexington ave jacksonville, mi 85261.
|
single_item_query: boots_other_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(488) 300-2550"}, "order": {"street_address": "4448 lexington ave", "full_address": "4448 lexington ave jacksonville, mi 85261", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "85261"}, "product": {"names": ["calvin_klein boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thanks for contacting Acme support. How can I help you today?"}, {"role": "user", "content": "Do you guys have size 9 of boots by Calvin Klein."}, {"role": "assistant", "content": "I can look into that for you. May I have your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "One moment, Chloe."}, {"role": "assistant", "content": "Was this item out of stock for you on the website?"}, {"role": "user", "content": "The website said it is unavailable."}, {"role": "assistant", "content": "That's what I'm seeing as well. Let me write a note to our purchasing department for you."}, {"role": "assistant", "content": "OK, I've let the team know that we are out of stock on that item."}]
|
Thanks
| 4 |
Customer name is chloe zhang. membership level is guest. phone number is (488) 300-2550. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4448 lexington ave jacksonville, mi 85261.
|
single_item_query: boots_other_3
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(488) 300-2550"}, "order": {"street_address": "4448 lexington ave", "full_address": "4448 lexington ave jacksonville, mi 85261", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "mi", "zip_code": "85261"}, "product": {"names": ["calvin_klein boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_3", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! Thanks for contacting Acme support. How can I help you today?"}, {"role": "user", "content": "Do you guys have size 9 of boots by Calvin Klein."}, {"role": "assistant", "content": "I can look into that for you. May I have your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "One moment, Chloe."}, {"role": "assistant", "content": "Was this item out of stock for you on the website?"}, {"role": "user", "content": "The website said it is unavailable."}, {"role": "assistant", "content": "That's what I'm seeing as well. Let me write a note to our purchasing department for you."}, {"role": "assistant", "content": "OK, I've let the team know that we are out of stock on that item."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Is there anything else that I can help you with today?"}]
|
no, have a great day!
| 5 |
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