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|---|---|---|---|---|---|
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}, {"role": "user", "content": "can i get the 67$ price"}, {"role": "assistant", "content": "Let me see if there is something that I can do for you, just one moment."}, {"role": "user", "content": "or at least meet me in the middle of 70.5"}, {"role": "assistant", "content": "Great news! I can offer you a promo code that we only give to our most preferred customers!"}, {"role": "assistant", "content": "Here is the code for you to use: 55B1L"}, {"role": "user", "content": "cool"}, {"role": "assistant", "content": "Is there anything else that I can do to help today?"}]
|
that will get me the 67$ price?
| 15 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}, {"role": "user", "content": "can i get the 67$ price"}, {"role": "assistant", "content": "Let me see if there is something that I can do for you, just one moment."}, {"role": "user", "content": "or at least meet me in the middle of 70.5"}, {"role": "assistant", "content": "Great news! I can offer you a promo code that we only give to our most preferred customers!"}, {"role": "assistant", "content": "Here is the code for you to use: 55B1L"}, {"role": "user", "content": "cool"}, {"role": "assistant", "content": "Is there anything else that I can do to help today?"}, {"role": "user", "content": "that will get me the 67$ price?"}, {"role": "assistant", "content": "Yes, it's a 20% discount. I think you'll be very happy with your price."}]
|
perfect, thanks!
| 16 |
Customer name is albert sanders. membership level is guest. email is alberts1@email.com. phone number is (967) 965-6485. order ID is 6436437019. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 2152 1st ave san lima, ny 50138.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "zafu75jhbf", "customer_name": "albert sanders", "email": "alberts1@email.com", "member_level": "guest", "phone": "(967) 965-6485", "username": "alberts1"}, "order": {"street_address": "2152 1st ave", "full_address": "2152 1st ave san lima, ny 50138", "city": "san lima", "num_products": "1", "order_id": "6436437019", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "50138"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thanks for contacting Acme customer support. How may I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "Yesterday i saw that the pants i want to buy were much cheaper than they are today"}, {"role": "assistant", "content": "I can look into that for you. May I get your full name?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "One moment while I pull up your account."}, {"role": "assistant", "content": "And you saw a lower price on this item yesterday, is that correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Item Jeans"}, {"role": "user", "content": "Brand Guess"}, {"role": "user", "content": "currently they are 74"}, {"role": "user", "content": "and yesterday they were 67"}, {"role": "assistant", "content": "I see. I just need to verify a few things. Can I get your Account ID and Order ID."}, {"role": "user", "content": "ZAFU75JHBF"}, {"role": "user", "content": "Order id - 6436437019"}, {"role": "assistant", "content": "Unfortunately, you are correct that the price has changed. Our pricing is dynamic and sometimes does change from day to day."}, {"role": "user", "content": "so what can be done about that"}, {"role": "user", "content": "can i get the 67$ price"}, {"role": "assistant", "content": "Let me see if there is something that I can do for you, just one moment."}, {"role": "user", "content": "or at least meet me in the middle of 70.5"}, {"role": "assistant", "content": "Great news! I can offer you a promo code that we only give to our most preferred customers!"}, {"role": "assistant", "content": "Here is the code for you to use: 55B1L"}, {"role": "user", "content": "cool"}, {"role": "assistant", "content": "Is there anything else that I can do to help today?"}, {"role": "user", "content": "that will get me the 67$ price?"}, {"role": "assistant", "content": "Yes, it's a 20% discount. I think you'll be very happy with your price."}, {"role": "user", "content": "perfect, thanks!"}]
|
thats all i needed
| 17 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}]
|
Hey
| 1 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}]
|
I was trying to track one of my goods but the effort was in vain
| 2 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}]
|
David Williams
| 3 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}]
|
Yes
| 4 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}]
|
The Account ID: FFJZS7ZGT
| 5 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}]
|
Order ID: 1354226379
| 6 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}]
|
Email Address: davidw54@email.com
| 7 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}]
|
Username: davidw54
| 8 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}, {"role": "user", "content": "Username: davidw54"}, {"role": "assistant", "content": "Again thank you, what exactly did you need to know about the order?"}]
|
When are they going to deliver the package
| 9 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}, {"role": "user", "content": "Username: davidw54"}, {"role": "assistant", "content": "Again thank you, what exactly did you need to know about the order?"}, {"role": "user", "content": "When are they going to deliver the package"}, {"role": "assistant", "content": "Did you have a day you expected to receive the package? and if so what day?"}]
|
Yes today
| 10 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}, {"role": "user", "content": "Username: davidw54"}, {"role": "assistant", "content": "Again thank you, what exactly did you need to know about the order?"}, {"role": "user", "content": "When are they going to deliver the package"}, {"role": "assistant", "content": "Did you have a day you expected to receive the package? and if so what day?"}, {"role": "user", "content": "Yes today"}, {"role": "assistant", "content": "It looks like there was a delay at the post office. The package was meant to be delivered today but will arrive tomorrow between 8am and 3pm."}]
|
Ok, Thanks
| 11 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}, {"role": "user", "content": "Username: davidw54"}, {"role": "assistant", "content": "Again thank you, what exactly did you need to know about the order?"}, {"role": "user", "content": "When are they going to deliver the package"}, {"role": "assistant", "content": "Did you have a day you expected to receive the package? and if so what day?"}, {"role": "user", "content": "Yes today"}, {"role": "assistant", "content": "It looks like there was a delay at the post office. The package was meant to be delivered today but will arrive tomorrow between 8am and 3pm."}, {"role": "user", "content": "Ok, Thanks"}, {"role": "assistant", "content": "Was there anything else I could help you with?"}]
|
No thanks
| 12 |
Customer name is david williams. membership level is bronze. email is davidw54@email.com. phone number is (814) 519-8126. order ID is 1354226379. purchase date was 2019-12-31. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 4901 lincoln ave monterey, tx 96619.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "ffjzs7zgts", "customer_name": "david williams", "email": "davidw54@email.com", "member_level": "bronze", "phone": "(814) 519-8126", "username": "davidw54"}, "order": {"street_address": "4901 lincoln ave", "full_address": "4901 lincoln ave monterey, tx 96619", "city": "monterey", "num_products": "3", "order_id": "1354226379", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/michael_kors-boots.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 94, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2019-12-31", "shipping_status": "out for delivery", "state": "tx", "zip_code": "96619"}, "product": {"names": ["michael_kors boots", "guess boots", "tommy_hilfiger shirt"], "amounts": [94, 94, 64]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting us today!"}, {"role": "user", "content": "Hey"}, {"role": "assistant", "content": "What can I help you with?"}, {"role": "user", "content": "I was trying to track one of my goods but the effort was in vain"}, {"role": "assistant", "content": "I'm sorry to hear that and I'll do what I can to help."}, {"role": "assistant", "content": "Can I have you first and last name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Alright and we're trying to get the status of your order correct?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Okay, Can I have your account ID and Order ID please?"}, {"role": "user", "content": "The Account ID: FFJZS7ZGT"}, {"role": "user", "content": "Order ID: 1354226379"}, {"role": "assistant", "content": "And can I also have your Email and Username?"}, {"role": "user", "content": "Email Address: davidw54@email.com"}, {"role": "user", "content": "Username: davidw54"}, {"role": "assistant", "content": "Again thank you, what exactly did you need to know about the order?"}, {"role": "user", "content": "When are they going to deliver the package"}, {"role": "assistant", "content": "Did you have a day you expected to receive the package? and if so what day?"}, {"role": "user", "content": "Yes today"}, {"role": "assistant", "content": "It looks like there was a delay at the post office. The package was meant to be delivered today but will arrive tomorrow between 8am and 3pm."}, {"role": "user", "content": "Ok, Thanks"}, {"role": "assistant", "content": "Was there anything else I could help you with?"}, {"role": "user", "content": "No thanks"}, {"role": "assistant", "content": "Thanks so much for shopping with us, I hope you have a great day and I'm sorry for any inconvenience this may have caused"}]
|
Ok
| 13 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}]
|
I want to check my order status, you're charging me for another fee.
| 1 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}]
|
Chloe Zhang, just tell me the status of my subscription.
| 2 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}]
|
No, I just want to my gold subscription is up to date.
| 3 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}, {"role": "user", "content": "No, I just want to my gold subscription is up to date."}, {"role": "assistant", "content": "Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully."}]
|
EPWPSAEGIW, and order ID is 6091044746
| 4 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}, {"role": "user", "content": "No, I just want to my gold subscription is up to date."}, {"role": "assistant", "content": "Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully."}, {"role": "user", "content": "EPWPSAEGIW, and order ID is 6091044746"}, {"role": "assistant", "content": "You are overdue by one day and owe $55."}]
|
Let me pay it now, to keep my subscription activated.
| 5 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}, {"role": "user", "content": "No, I just want to my gold subscription is up to date."}, {"role": "assistant", "content": "Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully."}, {"role": "user", "content": "EPWPSAEGIW, and order ID is 6091044746"}, {"role": "assistant", "content": "You are overdue by one day and owe $55."}, {"role": "user", "content": "Let me pay it now, to keep my subscription activated."}, {"role": "assistant", "content": "No problem. Is it okay to use the credit card on file?"}]
|
Okay, is that all?
| 6 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}, {"role": "user", "content": "No, I just want to my gold subscription is up to date."}, {"role": "assistant", "content": "Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully."}, {"role": "user", "content": "EPWPSAEGIW, and order ID is 6091044746"}, {"role": "assistant", "content": "You are overdue by one day and owe $55."}, {"role": "user", "content": "Let me pay it now, to keep my subscription activated."}, {"role": "assistant", "content": "No problem. Is it okay to use the credit card on file?"}, {"role": "user", "content": "Okay, is that all?"}, {"role": "assistant", "content": "Yes, you're good to go!"}]
|
great, thanks!
| 7 |
Customer name is chloe zhang. membership level is gold. phone number is (461) 331-9631. order ID is 6091044746. delivery address is 1342 kennedy st baltimore, wa 76056.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "epwpsaegiw", "customer_name": "chloe zhang", "member_level": "gold", "phone": "(461) 331-9631"}, "order": {"street_address": "1342 kennedy st", "full_address": "1342 kennedy st baltimore, wa 76056", "city": "baltimore", "order_id": "6091044746", "state": "wa", "zip_code": "76056"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "I want to check my order status, you're charging me for another fee."}, {"role": "assistant", "content": "Okay, let's find out what happened. May I have your full name to pull up your account?"}, {"role": "user", "content": "Chloe Zhang, just tell me the status of my subscription."}, {"role": "assistant", "content": "I'm sorry, you don't want to know about the fee you asked about earlier?"}, {"role": "user", "content": "No, I just want to my gold subscription is up to date."}, {"role": "assistant", "content": "Okay, let me find out. I'll just need your account ID and order ID to verify your identity fully."}, {"role": "user", "content": "EPWPSAEGIW, and order ID is 6091044746"}, {"role": "assistant", "content": "You are overdue by one day and owe $55."}, {"role": "user", "content": "Let me pay it now, to keep my subscription activated."}, {"role": "assistant", "content": "No problem. Is it okay to use the credit card on file?"}, {"role": "user", "content": "Okay, is that all?"}, {"role": "assistant", "content": "Yes, you're good to go!"}, {"role": "user", "content": "great, thanks!"}, {"role": "assistant", "content": "Is there anything else you need?"}]
|
No, that's all
| 8 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}]
|
Yes I need to know if I get international shipping with my subscription?
| 1 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}]
|
I have the premium
| 2 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}]
|
Norman
| 3 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}]
|
Norman Bouchard
| 4 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}]
|
7102 Wood shore
| 5 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "user", "content": "7102 Wood shore"}, {"role": "assistant", "content": "thanks Norman"}]
|
yw
| 6 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "user", "content": "7102 Wood shore"}, {"role": "assistant", "content": "thanks Norman"}, {"role": "user", "content": "yw"}, {"role": "assistant", "content": "I'm so sorry, but the system tells me No"}, {"role": "assistant", "content": "I will send you further information"}]
|
So my premium subscription does not include shipping is that right?
| 7 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "user", "content": "7102 Wood shore"}, {"role": "assistant", "content": "thanks Norman"}, {"role": "user", "content": "yw"}, {"role": "assistant", "content": "I'm so sorry, but the system tells me No"}, {"role": "assistant", "content": "I will send you further information"}, {"role": "user", "content": "So my premium subscription does not include shipping is that right?"}]
|
International for free
| 8 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "user", "content": "7102 Wood shore"}, {"role": "assistant", "content": "thanks Norman"}, {"role": "user", "content": "yw"}, {"role": "assistant", "content": "I'm so sorry, but the system tells me No"}, {"role": "assistant", "content": "I will send you further information"}, {"role": "user", "content": "So my premium subscription does not include shipping is that right?"}, {"role": "user", "content": "International for free"}, {"role": "assistant", "content": "no free shipping for international, you are correct"}]
|
Gee thanks
| 9 |
Customer name is norman bouchard. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7102 woodshore st jacksonville, ca 74946.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze"}, "order": {"street_address": "7102 woodshore st", "full_address": "7102 woodshore st jacksonville, ca 74946", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "ca", "zip_code": "74946"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [94]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "hi how can I help you?"}, {"role": "assistant", "content": "is anyone there?"}, {"role": "assistant", "content": "let me know if there is something I can do for you otherwise I will terminate the chat"}, {"role": "user", "content": "Yes I need to know if I get international shipping with my subscription?"}, {"role": "assistant", "content": "what subscription do you have?"}, {"role": "user", "content": "I have the premium"}, {"role": "assistant", "content": "let me check. What is your name?"}, {"role": "user", "content": "Norman"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "user", "content": "7102 Wood shore"}, {"role": "assistant", "content": "thanks Norman"}, {"role": "user", "content": "yw"}, {"role": "assistant", "content": "I'm so sorry, but the system tells me No"}, {"role": "assistant", "content": "I will send you further information"}, {"role": "user", "content": "So my premium subscription does not include shipping is that right?"}, {"role": "user", "content": "International for free"}, {"role": "assistant", "content": "no free shipping for international, you are correct"}, {"role": "user", "content": "Gee thanks"}, {"role": "assistant", "content": "is there anything else?"}]
|
Have a nice day
| 10 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}]
|
I want to return the item below because it is the wrong size
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}]
|
rodriguezd134
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}]
|
rodriguezd134@email.com
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}]
|
6466277310
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}, {"role": "user", "content": "6466277310"}, {"role": "assistant", "content": "Thank you. What is your membership level?"}]
|
Silver
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}, {"role": "user", "content": "6466277310"}, {"role": "assistant", "content": "Thank you. What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Do you have a reciept or is the item in its original packaging?"}]
|
yes i do
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}, {"role": "user", "content": "6466277310"}, {"role": "assistant", "content": "Thank you. What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Do you have a reciept or is the item in its original packaging?"}, {"role": "user", "content": "yes i do"}, {"role": "assistant", "content": "Ok, can I get your address so I can create a shipping label?"}]
|
4747 Lincoln Ave Jacksonville, TX 71909
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}, {"role": "user", "content": "6466277310"}, {"role": "assistant", "content": "Thank you. What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Do you have a reciept or is the item in its original packaging?"}, {"role": "user", "content": "yes i do"}, {"role": "assistant", "content": "Ok, can I get your address so I can create a shipping label?"}, {"role": "user", "content": "4747 Lincoln Ave Jacksonville, TX 71909"}, {"role": "assistant", "content": "And would you like to return by mail, in store, or at a drop-off center?"}]
|
in store
| 9 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezd134@email.com. phone number is (833) 554-9994. order ID is 6466277310. purchase date was 2020-03-27. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. payment method is debit card. delivery address is 4747 lincoln ave jacksonville, tx 71909.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezd134@email.com", "member_level": "silver", "phone": "(833) 554-9994", "username": "rodriguezd134"}, "order": {"street_address": "4747 lincoln ave", "full_address": "4747 lincoln ave jacksonville, tx 71909", "city": "jacksonville", "num_products": "1", "order_id": "6466277310", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2020-03-27", "state": "tx", "zip_code": "71909"}, "product": {"names": ["calvin_klein shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I assist you today?"}, {"role": "user", "content": "I want to return the item below because it is the wrong size"}, {"role": "assistant", "content": "May I have you full name or the account ID?"}, {"role": "assistant", "content": "your*"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "And can I get your username, your e-mail address, and the order ID?"}, {"role": "user", "content": "rodriguezd134"}, {"role": "user", "content": " rodriguezd134@email.com"}, {"role": "user", "content": "6466277310"}, {"role": "assistant", "content": "Thank you. What is your membership level?"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Do you have a reciept or is the item in its original packaging?"}, {"role": "user", "content": "yes i do"}, {"role": "assistant", "content": "Ok, can I get your address so I can create a shipping label?"}, {"role": "user", "content": "4747 Lincoln Ave Jacksonville, TX 71909"}, {"role": "assistant", "content": "And would you like to return by mail, in store, or at a drop-off center?"}, {"role": "user", "content": "in store"}, {"role": "assistant", "content": "Ok, the return is being processed and a shipping label will be e-mailed for you to print shortly."}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
|
none
| 10 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}]
|
Hi I am having an issue logging into my account. I forgot my password
| 1 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}]
|
great
| 2 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}]
|
Albert Sanders
| 3 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next, can I have your username?"}]
|
asanders187
| 4 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next, can I have your username?"}, {"role": "user", "content": "asanders187"}, {"role": "assistant", "content": "I am going to generate a new password for you for security reasons."}]
|
ok that's fine
| 5 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next, can I have your username?"}, {"role": "user", "content": "asanders187"}, {"role": "assistant", "content": "I am going to generate a new password for you for security reasons."}, {"role": "user", "content": "ok that's fine"}, {"role": "assistant", "content": "Can I have your PIN Number or the answer to your Security Question?"}]
|
PIN is 486232
| 6 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next, can I have your username?"}, {"role": "user", "content": "asanders187"}, {"role": "assistant", "content": "I am going to generate a new password for you for security reasons."}, {"role": "user", "content": "ok that's fine"}, {"role": "assistant", "content": "Can I have your PIN Number or the answer to your Security Question?"}, {"role": "user", "content": "PIN is 486232"}, {"role": "assistant", "content": "Wonderful. Your new password is pch2ahz4esr"}, {"role": "assistant", "content": "You should be able to login now. You can change the password if you want once you're logged in."}]
|
oh great thanks!
| 7 |
Customer name is albert sanders. membership level is silver. phone number is (732) 762-5334. delivery address is 4374 lexington ave newark, tx 64452.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(732) 762-5334", "pin_number": "486232", "username": "asanders187"}, "order": {"street_address": "4374 lexington ave", "full_address": "4374 lexington ave newark, tx 64452", "city": "newark", "state": "tx", "zip_code": "64452"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and welcome to AcmeCorp, how can I help you today?"}, {"role": "user", "content": "Hi I am having an issue logging into my account. I forgot my password"}, {"role": "assistant", "content": "So sorry to hear that, I'll be happy to help you get your password back."}, {"role": "assistant", "content": "Can I have your full name please?"}, {"role": "user", "content": "great"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Next, can I have your username?"}, {"role": "user", "content": "asanders187"}, {"role": "assistant", "content": "I am going to generate a new password for you for security reasons."}, {"role": "user", "content": "ok that's fine"}, {"role": "assistant", "content": "Can I have your PIN Number or the answer to your Security Question?"}, {"role": "user", "content": "PIN is 486232"}, {"role": "assistant", "content": "Wonderful. Your new password is pch2ahz4esr"}, {"role": "assistant", "content": "You should be able to login now. You can change the password if you want once you're logged in."}, {"role": "user", "content": "oh great thanks!"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
that's it
| 8 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}]
|
Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?
| 1 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}]
|
Joseph Banter
| 2 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}]
|
6355448853
| 3 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}, {"role": "user", "content": "6355448853"}]
|
jbanter8
| 4 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}, {"role": "user", "content": "6355448853"}, {"role": "user", "content": "jbanter8"}]
|
VEXK7QGSSC
| 5 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}, {"role": "user", "content": "6355448853"}, {"role": "user", "content": "jbanter8"}, {"role": "user", "content": "VEXK7QGSSC"}, {"role": "assistant", "content": "Send me your email address"}]
|
sure thing. my email is jbanter8@email.com
| 6 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}, {"role": "user", "content": "6355448853"}, {"role": "user", "content": "jbanter8"}, {"role": "user", "content": "VEXK7QGSSC"}, {"role": "assistant", "content": "Send me your email address"}, {"role": "user", "content": "sure thing. my email is jbanter8@email.com"}, {"role": "assistant", "content": "Purchase validated"}, {"role": "assistant", "content": "I have checked the system, everything is normal with your account. The shipping cost was added"}]
|
Aweosme, thank you so much for checking
| 7 |
Customer name is joseph banter. membership level is silver. email is jbanter8@email.com. phone number is (012) 845-7287. order ID is 6355448853. purchase date was 2019-11-16. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7886 kennedy st la fayette, ny 66355.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "vexk7qgssc", "customer_name": "joseph banter", "email": "jbanter8@email.com", "member_level": "silver", "phone": "(012) 845-7287", "username": "jbanter8"}, "order": {"street_address": "7886 kennedy st", "full_address": "7886 kennedy st la fayette, ny 66355", "city": "la fayette", "num_products": "1", "order_id": "6355448853", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2019-11-16", "shipping_status": "in transit", "state": "ny", "zip_code": "66355"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [59]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello"}, {"role": "user", "content": "Hi, I wanted ot make sure that shipping cost was included in the advertised cost. I got an email showing that it wasnt. Was there anything you could do to help me with that?"}, {"role": "assistant", "content": "sure I can"}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Give me your order id, username and account id"}, {"role": "user", "content": "6355448853"}, {"role": "user", "content": "jbanter8"}, {"role": "user", "content": "VEXK7QGSSC"}, {"role": "assistant", "content": "Send me your email address"}, {"role": "user", "content": "sure thing. my email is jbanter8@email.com"}, {"role": "assistant", "content": "Purchase validated"}, {"role": "assistant", "content": "I have checked the system, everything is normal with your account. The shipping cost was added"}, {"role": "user", "content": "Aweosme, thank you so much for checking"}, {"role": "assistant", "content": "The email is incorrect"}, {"role": "assistant", "content": "You are welcome"}, {"role": "assistant", "content": "Will this be all for today?"}]
|
Yep thatll be it!
| 8 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}]
|
I've recently. moved and need to change my shipping addresson an order
| 1 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}]
|
Joseph Banter
| 2 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}]
|
Shipping Status: Out for Delivery
| 3 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "Thanks! May I have your username, email address, and order ID to validate your purchase?"}]
|
Email Address: josephbanter226@email.com
| 4 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "Thanks! May I have your username, email address, and order ID to validate your purchase?"}, {"role": "user", "content": "Email Address: josephbanter226@email.com"}]
|
Username: josephbanter226
| 5 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "Thanks! May I have your username, email address, and order ID to validate your purchase?"}, {"role": "user", "content": "Email Address: josephbanter226@email.com"}, {"role": "user", "content": "Username: josephbanter226"}]
|
Order ID: 6620584006
| 6 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "Thanks! May I have your username, email address, and order ID to validate your purchase?"}, {"role": "user", "content": "Email Address: josephbanter226@email.com"}, {"role": "user", "content": "Username: josephbanter226"}, {"role": "user", "content": "Order ID: 6620584006"}, {"role": "assistant", "content": "Okay. I'm changing the address on your order right now."}]
|
Thank you
| 7 |
Customer name is joseph banter. membership level is guest. email is josephbanter226@email.com. phone number is (808) 623-0969. order ID is 6620584006. purchase date was 2019-10-20. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9696 kennedy st raleigh, wa 24556.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "09veu79amq", "customer_name": "joseph banter", "email": "josephbanter226@email.com", "member_level": "guest", "phone": "(808) 623-0969", "username": "josephbanter226"}, "order": {"street_address": "9696 kennedy st", "full_address": "9696 kennedy st raleigh, wa 24556", "city": "raleigh", "num_products": "3", "order_id": "6620584006", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-10-20", "shipping_status": "out for delivery", "state": "wa", "zip_code": "24556"}, "product": {"names": ["guess jeans", "michael_kors jeans", "tommy_hilfiger jeans"], "amounts": [74, 74, 59]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "I've recently. moved and need to change my shipping addresson an order"}, {"role": "assistant", "content": "Sure! May I have your full name?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Do you know what the shipping status of your order is?"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "Thanks! May I have your username, email address, and order ID to validate your purchase?"}, {"role": "user", "content": "Email Address: josephbanter226@email.com"}, {"role": "user", "content": "Username: josephbanter226"}, {"role": "user", "content": "Order ID: 6620584006"}, {"role": "assistant", "content": "Okay. I'm changing the address on your order right now."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "We caught it just in time. The driver has been notified of your new address. Is there anything else you need?"}]
|
That's all I needed. Thanks so much
| 8 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}]
|
Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible.
| 1 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}]
|
Sure. Alessandro Phoenix and my account ID is QM5NEI340C
| 2 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}]
|
7548481418
| 3 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}, {"role": "user", "content": "7548481418"}, {"role": "assistant", "content": "Thank you so much. What specifically do you want to know about your delivery time?"}]
|
I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives.
| 4 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}, {"role": "user", "content": "7548481418"}, {"role": "assistant", "content": "Thank you so much. What specifically do you want to know about your delivery time?"}, {"role": "user", "content": "I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives."}, {"role": "assistant", "content": "I understand now. Give me a moment while I look into this."}]
|
Thanks
| 5 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}, {"role": "user", "content": "7548481418"}, {"role": "assistant", "content": "Thank you so much. What specifically do you want to know about your delivery time?"}, {"role": "user", "content": "I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives."}, {"role": "assistant", "content": "I understand now. Give me a moment while I look into this."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Looks like that is correct. Let me get that delivery time updated for you for 4pm."}]
|
Great!
| 6 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}, {"role": "user", "content": "7548481418"}, {"role": "assistant", "content": "Thank you so much. What specifically do you want to know about your delivery time?"}, {"role": "user", "content": "I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives."}, {"role": "assistant", "content": "I understand now. Give me a moment while I look into this."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Looks like that is correct. Let me get that delivery time updated for you for 4pm."}, {"role": "user", "content": "Great!"}]
|
Thank you!
| 7 |
Customer name is alessandro phoenix. membership level is gold. phone number is (068) 811-4961. order ID is 7548481418. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 0956 1st ave san lima, ny 92755.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "qm5nei340c", "customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(068) 811-4961"}, "order": {"street_address": "0956 1st ave", "full_address": "0956 1st ave san lima, ny 92755", "city": "san lima", "num_products": "1", "order_id": "7548481418", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "shipping_status": "in transit", "state": "ny", "zip_code": "92755"}, "product": {"names": ["calvin_klein shirt"], "amounts": [94]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. Can I help with anything today?"}, {"role": "user", "content": "Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible."}, {"role": "assistant", "content": "Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?"}, {"role": "user", "content": "Sure. Alessandro Phoenix and my account ID is QM5NEI340C"}, {"role": "assistant", "content": "Now that I have your account pulled up can you provide me your order number?"}, {"role": "user", "content": "7548481418"}, {"role": "assistant", "content": "Thank you so much. What specifically do you want to know about your delivery time?"}, {"role": "user", "content": "I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives."}, {"role": "assistant", "content": "I understand now. Give me a moment while I look into this."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Looks like that is correct. Let me get that delivery time updated for you for 4pm."}, {"role": "user", "content": "Great!"}, {"role": "user", "content": "Thank you!"}, {"role": "assistant", "content": "Ok Alessandro I went ahead and updated that delivery time for 4pm."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
No, that is all. Have a great day!
| 8 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[]
|
Good Afternoon. I am interested in a premium membership. Please tell me what this includes
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}]
|
I need to buy several products and want to know if it's worth the money Please advise
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}, {"role": "user", "content": "I need to buy several products and want to know if it's worth the money Please advise"}, {"role": "assistant", "content": "Hello, thank you for being patient, I apologize for the wait."}, {"role": "assistant", "content": "As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct?"}]
|
That is correct. IS the Gold membership the highest level?
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}, {"role": "user", "content": "I need to buy several products and want to know if it's worth the money Please advise"}, {"role": "assistant", "content": "Hello, thank you for being patient, I apologize for the wait."}, {"role": "assistant", "content": "As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct?"}, {"role": "user", "content": "That is correct. IS the Gold membership the highest level?"}, {"role": "assistant", "content": "Yes, the Gold level is our highest level of membership available."}, {"role": "assistant", "content": "Would you like me to bring up the information for the Gold level of membership?"}]
|
Please provide information on this level of membership.
| 4 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}, {"role": "user", "content": "I need to buy several products and want to know if it's worth the money Please advise"}, {"role": "assistant", "content": "Hello, thank you for being patient, I apologize for the wait."}, {"role": "assistant", "content": "As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct?"}, {"role": "user", "content": "That is correct. IS the Gold membership the highest level?"}, {"role": "assistant", "content": "Yes, the Gold level is our highest level of membership available."}, {"role": "assistant", "content": "Would you like me to bring up the information for the Gold level of membership?"}, {"role": "user", "content": "Please provide information on this level of membership."}, {"role": "assistant", "content": "What is unique to the Gold level of membership is that you get unlimited refunds and get preferential treatment for transaction issues."}, {"role": "assistant", "content": "You also get the perks of the Silver level, which gives you the ability to have agents make and cancel orders for you at any time."}, {"role": "assistant", "content": "Along with the benefits of the bronze level membership, which allows you to save on shipping fees and get special promo codes."}]
|
The Gold membership sounds like it will fit my needs. What is the primary cost of this? Does a 2nd person able to get on it too?
| 5 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}, {"role": "user", "content": "I need to buy several products and want to know if it's worth the money Please advise"}, {"role": "assistant", "content": "Hello, thank you for being patient, I apologize for the wait."}, {"role": "assistant", "content": "As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct?"}, {"role": "user", "content": "That is correct. IS the Gold membership the highest level?"}, {"role": "assistant", "content": "Yes, the Gold level is our highest level of membership available."}, {"role": "assistant", "content": "Would you like me to bring up the information for the Gold level of membership?"}, {"role": "user", "content": "Please provide information on this level of membership."}, {"role": "assistant", "content": "What is unique to the Gold level of membership is that you get unlimited refunds and get preferential treatment for transaction issues."}, {"role": "assistant", "content": "You also get the perks of the Silver level, which gives you the ability to have agents make and cancel orders for you at any time."}, {"role": "assistant", "content": "Along with the benefits of the bronze level membership, which allows you to save on shipping fees and get special promo codes."}, {"role": "user", "content": "The Gold membership sounds like it will fit my needs. What is the primary cost of this? Does a 2nd person able to get on it too?"}, {"role": "assistant", "content": "The membership levels are actually automatically granted based on the dollar amount of purchases you place over a period of time."}, {"role": "assistant", "content": "For the gold level, you'd need to purchase at least $2,000 worth of items."}, {"role": "assistant", "content": "As far as allowing others to use the membership, it is done by account basis. As long as the order is placed under your account, it will benefit from your current membership level."}]
|
This sounds like a great plan. What is the process of signing up and payment?
| 6 |
Customer name is chloe zhang. membership level is guest. phone number is (223) 093-1498. delivery address is 5007 lexington ave san mateo, tx 48091.
|
storewide_query: membership_2
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(223) 093-1498"}, "order": {"street_address": "5007 lexington ave", "full_address": "5007 lexington ave san mateo, tx 48091", "city": "san mateo", "state": "tx", "zip_code": "48091"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "membership_2"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "membership_2", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "user", "content": "Good Afternoon. I am interested in a premium membership. Please tell me what this includes"}, {"role": "user", "content": "I need to buy several products and want to know if it's worth the money Please advise"}, {"role": "assistant", "content": "Hello, thank you for being patient, I apologize for the wait."}, {"role": "assistant", "content": "As I understand it, you're thinking about making a large purchase and want to know what sort of benefits the gold membership provides to aid in your decision. Is that correct?"}, {"role": "user", "content": "That is correct. IS the Gold membership the highest level?"}, {"role": "assistant", "content": "Yes, the Gold level is our highest level of membership available."}, {"role": "assistant", "content": "Would you like me to bring up the information for the Gold level of membership?"}, {"role": "user", "content": "Please provide information on this level of membership."}, {"role": "assistant", "content": "What is unique to the Gold level of membership is that you get unlimited refunds and get preferential treatment for transaction issues."}, {"role": "assistant", "content": "You also get the perks of the Silver level, which gives you the ability to have agents make and cancel orders for you at any time."}, {"role": "assistant", "content": "Along with the benefits of the bronze level membership, which allows you to save on shipping fees and get special promo codes."}, {"role": "user", "content": "The Gold membership sounds like it will fit my needs. What is the primary cost of this? Does a 2nd person able to get on it too?"}, {"role": "assistant", "content": "The membership levels are actually automatically granted based on the dollar amount of purchases you place over a period of time."}, {"role": "assistant", "content": "For the gold level, you'd need to purchase at least $2,000 worth of items."}, {"role": "assistant", "content": "As far as allowing others to use the membership, it is done by account basis. As long as the order is placed under your account, it will benefit from your current membership level."}, {"role": "user", "content": "This sounds like a great plan. What is the process of signing up and payment?"}, {"role": "assistant", "content": "The membership is automatically granted to your account based on the amount of purchases. However, the gold membership does have a short questionnaire."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
You done a wonderful job. I appreciate your time and effort.
| 7 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}]
|
Hello, I would like to complain about an item that is always out of stock. It is very frustrating!
| 1 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}, {"role": "user", "content": "Hello, I would like to complain about an item that is always out of stock. It is very frustrating!"}, {"role": "assistant", "content": "I'm sorry. Can I get your name please?"}]
|
Joseph Banter
| 2 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}, {"role": "user", "content": "Hello, I would like to complain about an item that is always out of stock. It is very frustrating!"}, {"role": "assistant", "content": "I'm sorry. Can I get your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Thank you, Joseph. Which item is it that you are interested in?"}]
|
Some Tommy Hilfiger Jeans
| 3 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}, {"role": "user", "content": "Hello, I would like to complain about an item that is always out of stock. It is very frustrating!"}, {"role": "assistant", "content": "I'm sorry. Can I get your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Thank you, Joseph. Which item is it that you are interested in?"}, {"role": "user", "content": "Some Tommy Hilfiger Jeans"}, {"role": "assistant", "content": "I am going to write up a report quickly here for our Purchasing Department to let them know about this so hopefully they can do better in the future. Give me one second."}]
|
Thank you very much
| 4 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}, {"role": "user", "content": "Hello, I would like to complain about an item that is always out of stock. It is very frustrating!"}, {"role": "assistant", "content": "I'm sorry. Can I get your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Thank you, Joseph. Which item is it that you are interested in?"}, {"role": "user", "content": "Some Tommy Hilfiger Jeans"}, {"role": "assistant", "content": "I am going to write up a report quickly here for our Purchasing Department to let them know about this so hopefully they can do better in the future. Give me one second."}, {"role": "user", "content": "Thank you very much"}, {"role": "assistant", "content": "I am able to back order the item for you if you'd like?"}]
|
I will just keep an eye out for it
| 5 |
Customer name is joseph banter. membership level is guest. email is jbanter1@email.com. phone number is (875) 435-6518. order ID is 5607748742. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8307 1st ave la fayette, tx 37572.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "jbanter1@email.com", "member_level": "guest", "phone": "(875) 435-6518", "username": "jbanter1"}, "order": {"street_address": "8307 1st ave", "full_address": "8307 1st ave la fayette, tx 37572", "city": "la fayette", "num_products": "1", "order_id": "5607748742", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "tx", "zip_code": "37572"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I assist you?"}, {"role": "user", "content": "Hello, I would like to complain about an item that is always out of stock. It is very frustrating!"}, {"role": "assistant", "content": "I'm sorry. Can I get your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Thank you, Joseph. Which item is it that you are interested in?"}, {"role": "user", "content": "Some Tommy Hilfiger Jeans"}, {"role": "assistant", "content": "I am going to write up a report quickly here for our Purchasing Department to let them know about this so hopefully they can do better in the future. Give me one second."}, {"role": "user", "content": "Thank you very much"}, {"role": "assistant", "content": "I am able to back order the item for you if you'd like?"}, {"role": "user", "content": "I will just keep an eye out for it"}, {"role": "assistant", "content": "Okay sounds great. Can I help you with anything else today?"}]
|
That is all
| 6 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}]
|
There is an item I want to buy and when I looked yesterday, it was cheaper than it is today.
| 1 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "There is an item I want to buy and when I looked yesterday, it was cheaper than it is today."}, {"role": "assistant", "content": "Oh I'm sorry to hear that. Can I have your name please?"}]
|
Sure, it's Crystal Minh.
| 2 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "There is an item I want to buy and when I looked yesterday, it was cheaper than it is today."}, {"role": "assistant", "content": "Oh I'm sorry to hear that. Can I have your name please?"}, {"role": "user", "content": "Sure, it's Crystal Minh."}, {"role": "assistant", "content": "Thank you, Crystal. Can I get your Account ID and the Order ID as well please?"}]
|
Account ID: U2R1U3CSLA and Order ID: 2311714404
| 3 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "There is an item I want to buy and when I looked yesterday, it was cheaper than it is today."}, {"role": "assistant", "content": "Oh I'm sorry to hear that. Can I have your name please?"}, {"role": "user", "content": "Sure, it's Crystal Minh."}, {"role": "assistant", "content": "Thank you, Crystal. Can I get your Account ID and the Order ID as well please?"}, {"role": "user", "content": "Account ID: U2R1U3CSLA and Order ID: 2311714404"}, {"role": "assistant", "content": "Unfortunately our pricing algorithms do change from day to day and even hour to hour. Price changes are not in our control at all."}]
|
Is there anything that can be done?
| 4 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "There is an item I want to buy and when I looked yesterday, it was cheaper than it is today."}, {"role": "assistant", "content": "Oh I'm sorry to hear that. Can I have your name please?"}, {"role": "user", "content": "Sure, it's Crystal Minh."}, {"role": "assistant", "content": "Thank you, Crystal. Can I get your Account ID and the Order ID as well please?"}, {"role": "user", "content": "Account ID: U2R1U3CSLA and Order ID: 2311714404"}, {"role": "assistant", "content": "Unfortunately our pricing algorithms do change from day to day and even hour to hour. Price changes are not in our control at all."}, {"role": "user", "content": "Is there anything that can be done?"}, {"role": "assistant", "content": "I can offer you a promo code just this once if that would be sufficient?"}]
|
Yes, that's perfect!
| 5 |
Customer name is crystal minh. membership level is silver. email is cm285668@email.com. phone number is (725) 900-1117. order ID is 2311714404. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7848 brushwick dr jacksonville, mi 72213.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "u2r1u3csla", "customer_name": "crystal minh", "email": "cm285668@email.com", "member_level": "silver", "phone": "(725) 900-1117", "username": "cm285668"}, "order": {"street_address": "7848 brushwick dr", "full_address": "7848 brushwick dr jacksonville, mi 72213", "city": "jacksonville", "num_products": "1", "order_id": "2311714404", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "72213"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello and thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "There is an item I want to buy and when I looked yesterday, it was cheaper than it is today."}, {"role": "assistant", "content": "Oh I'm sorry to hear that. Can I have your name please?"}, {"role": "user", "content": "Sure, it's Crystal Minh."}, {"role": "assistant", "content": "Thank you, Crystal. Can I get your Account ID and the Order ID as well please?"}, {"role": "user", "content": "Account ID: U2R1U3CSLA and Order ID: 2311714404"}, {"role": "assistant", "content": "Unfortunately our pricing algorithms do change from day to day and even hour to hour. Price changes are not in our control at all."}, {"role": "user", "content": "Is there anything that can be done?"}, {"role": "assistant", "content": "I can offer you a promo code just this once if that would be sufficient?"}, {"role": "user", "content": "Yes, that's perfect!"}, {"role": "assistant", "content": "Okay, Crystal. Here is your promo code for future use: OT0D5."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
That's all, thanks so much!
| 6 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}]
|
Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price.
| 1 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}]
|
Your price on your website.
| 2 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}]
|
Sanya Afzal
| 3 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}]
|
Account ID: P91BNRUKMP
| 4 |
Customer name is sanya afzal. membership level is guest. email is sanyaa64@email.com. phone number is (004) 248-0559. order ID is 4648791116. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 4636 circle drive baltimore, mi 4842.
|
purchase_dispute: bad_price_yesterday
|
{"scenario": {"personal": {"account_id": "p91bnrukmp", "customer_name": "sanya afzal", "email": "sanyaa64@email.com", "member_level": "guest", "phone": "(004) 248-0559", "username": "sanyaa64"}, "order": {"street_address": "4636 circle drive", "full_address": "4636 circle drive baltimore, mi 4842", "city": "baltimore", "num_products": "1", "order_id": "4648791116", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "4842"}, "product": {"names": ["guess jeans"], "amounts": [59]}, "flow": "purchase_dispute", "subflow": "bad_price_yesterday"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_yesterday", "customer_name": "sanya afzal", "member_level": "guest"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help?"}, {"role": "user", "content": "Hi, i was looking at buying a pair of jeans yesterday. Bought them today at double the price. I shouldn't have to pay the full price."}, {"role": "assistant", "content": "OK. Let me help."}, {"role": "assistant", "content": "Were you talking about our price yesterday or a competitor's price?"}, {"role": "user", "content": "Your price on your website."}, {"role": "assistant", "content": "OK. May I start with your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "user", "content": "Account ID: P91BNRUKMP"}, {"role": "assistant", "content": "OK Sanya. I have pulled up your account. I will need your order ID next"}]
|
Order ID: 4648791116
| 5 |
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