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|---|---|---|
@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun
| 2negative
| 1,821 |
@united is by far the worst airline ever _Ù÷Á_Ù÷Á
| 2negative
| 1,822 |
@united, no. Re-booked with American and United said they'd transfer our bags to them.
| 2negative
| 1,823 |
@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
| 2negative
| 1,824 |
@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
| 2negative
| 1,825 |
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
| 2negative
| 1,826 |
@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?
| 0neutral
| 1,827 |
@united more people would catch their flights if your attendants had more help!
| 2negative
| 1,828 |
@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch
| 2negative
| 1,829 |
Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService
| 2negative
| 1,830 |
@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
| 2negative
| 1,831 |
@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
| 2negative
| 1,832 |
@united your website is fucked up. Now instead of a $416 flight I shouldÛªve had yesterday, itÛªs $514 today. Thanks.
| 2negative
| 1,833 |
@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
| 2negative
| 1,834 |
@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?
| 2negative
| 1,835 |
@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
| 2negative
| 1,836 |
@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
| 2negative
| 1,837 |
@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk
| 0neutral
| 1,838 |
@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
| 2negative
| 1,839 |
@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649
| 2negative
| 1,840 |
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed
| 2negative
| 1,841 |
@united I unfortunately didn't get her name :( she was not nice!
| 2negative
| 1,842 |
@united what did you do with my seat. International connection. Seriously?
| 2negative
| 1,843 |
@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
| 1positive
| 1,844 |
@united My bag is lost and I can't get ahold of anyone that can help
| 2negative
| 1,845 |
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
| 2negative
| 1,846 |
"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
| 2negative
| 1,847 |
@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
| 1positive
| 1,848 |
@united never flying United again! Worst experience ever
| 2negative
| 1,849 |
@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.
| 2negative
| 1,850 |
@united tried that. Cannot figure out where to go to get it.
| 0neutral
| 1,851 |
@united cannot direct message you you do not follow us. I want my luggage. Please hep
| 2negative
| 1,852 |
@united Did you get your 757 Model?
| 0neutral
| 1,853 |
@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
| 2negative
| 1,854 |
@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
| 2negative
| 1,855 |
@united direct messages not going through please help
| 2negative
| 1,856 |
@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures
| 0neutral
| 1,857 |
@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
| 2negative
| 1,858 |
@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
| 2negative
| 1,859 |
@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
| 2negative
| 1,860 |
@united will do. Just need to get CVG.... and my bag too. Thanks
| 1positive
| 1,861 |
@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.
| 2negative
| 1,862 |
@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
| 2negative
| 1,863 |
@united doesn't purchasing ticket with a united card give me priority boarding ?
| 0neutral
| 1,864 |
@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai
| 2negative
| 1,865 |
@united so what's the solution?
| 2negative
| 1,866 |
@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
| 2negative
| 1,867 |
@united no. I need you to have more than 2 agents at check in.
| 2negative
| 1,868 |
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
| 2negative
| 1,869 |
@united we got it, thanks.
| 1positive
| 1,870 |
@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
| 2negative
| 1,871 |
@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam
| 1positive
| 1,872 |
@united severely under staffed at Iah.
| 2negative
| 1,873 |
@united amazing hospitality and helpfulness from Anthony Lastella. Great staff _ÙÔ?_ÙÔ?_ÙÔ??Ïö?ü? def flying #united again.
| 1positive
| 1,874 |
@united this 2 hr delay is a vacation buzzkill
| 2negative
| 1,875 |
@united just touched down in Miami - not too far off , Nicely done united _ÙÔ?
| 1positive
| 1,876 |
@united what's the status of flight 1008 BogotÌÁ-Houston?
| 0neutral
| 1,877 |
@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
| 2negative
| 1,878 |
@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?
| 0neutral
| 1,879 |
@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs
| 2negative
| 1,880 |
@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
| 2negative
| 1,881 |
@united it was very comfortable, now waiting for our luggage
| 1positive
| 1,882 |
@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.
| 0neutral
| 1,883 |
@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming
| 2negative
| 1,884 |
@united thank you
| 1positive
| 1,885 |
@united finally got through and they were very helpful. Appreciate it!
| 1positive
| 1,886 |
@united pls follow for DM
| 0neutral
| 1,887 |
@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.
| 0neutral
| 1,888 |
@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
| 2negative
| 1,889 |
@united can you assign seats
| 0neutral
| 1,890 |
?ÛÏ@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?Û? always blame the customer
| 2negative
| 1,891 |
@united not my luggage
| 2negative
| 1,892 |
@united it's boarding time for ua3882 but no crewe
| 2negative
| 1,893 |
@united just added one. Ty
| 0neutral
| 1,894 |
@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
| 1positive
| 1,895 |
@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.
| 0neutral
| 1,896 |
@united no way one person is working entire security checkpoint in EWR _Ù Ð
| 2negative
| 1,897 |
@united THANK YOU!
| 1positive
| 1,898 |
@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
| 2negative
| 1,899 |
@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
| 2negative
| 1,900 |
@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
| 2negative
| 1,901 |
@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
| 2negative
| 1,902 |
@united pls follow for DM.
| 0neutral
| 1,903 |
@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
| 2negative
| 1,904 |
@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
| 2negative
| 1,905 |
@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
| 2negative
| 1,906 |
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
| 2negative
| 1,907 |
@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
| 2negative
| 1,908 |
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
| 2negative
| 1,909 |
@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
| 2negative
| 1,910 |
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting
| 2negative
| 1,911 |
@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
| 2negative
| 1,912 |
@united worked out after all. Thanks for your immediate reply!!
| 1positive
| 1,913 |
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
| 2negative
| 1,914 |
@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin
| 0neutral
| 1,915 |
@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together
| 2negative
| 1,916 |
@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
| 2negative
| 1,917 |
@united this customer service experience will be tweeted for quality assurance.
| 2negative
| 1,918 |
@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
| 2negative
| 1,919 |
@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!
| 0neutral
| 1,920 |
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