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crowdflower

Dataset card Data Studio Files
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14.8k
@united employees almost seem happy when delivery terrible customer service.
2negative
2,323
@united can I get your service desk # at IAD?
0neutral
2,324
@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??
2negative
2,325
@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
1positive
2,326
@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!
2negative
2,327
@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost
2negative
2,328
@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
2negative
2,329
@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
2negative
2,330
@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?
2negative
2,331
@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!
0neutral
2,332
@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
2negative
2,333
@united just filled it out. Hope someone responds before we book our next trip.
2negative
2,334
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke
2negative
2,335
@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
2negative
2,336
@united give me an email address and I'll send the actually screen shot to you.
0neutral
2,337
@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
2negative
2,338
@united also checked email you have on file for me and it is correct
0neutral
2,339
@united haven‰Ûªt before and haven‰Ûªt this time & have checked spam/junk mail just in case‰ÛÓnothing
2negative
2,340
@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
2negative
2,341
@united how long does it take to get a response from your customer service about a complaint done through email?
2negative
2,342
@united no bag tagging, led to many people backing up the aisle to front with bags
2negative
2,343
@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers
2negative
2,344
@united allowing passengers on my flight to block exit of plane
2negative
2,345
@united no wheelchairs
2negative
2,346
@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance
2negative
2,347
@united the nightmare continues... http://t.co/TsvgbrL15f
2negative
2,348
@united this team added 30 mins on turnaround
2negative
2,349
@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations
1positive
2,350
@united call wait times are over 20 minutes and airport wait times are longer
2negative
2,351
@united thanks, we did.
1positive
2,352
@united yes, I've been waiting for four hours and no one has been able to help me.
2negative
2,353
@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
1positive
2,354
@united we are sitting on the runway for 2 hours! It is ridiculous!!
2negative
2,355
@united, no, your service here pretty much ruined my day, but thanks for the weak attempt
2negative
2,356
@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection
2negative
2,357
@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?
2negative
2,358
@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
2negative
2,359
@united please don't take my membership away :(
2negative
2,360
@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.
2negative
2,361
@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!
2negative
2,362
@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF
0neutral
2,363
@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
2negative
2,364
@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
1positive
2,365
@united yep?ÛÓused that twice; no case id numbers assigned; just tried it again-get screen that says, ?ÛÏthank you for submitting your request?Û?
2negative
2,366
@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
2negative
2,367
So appreciated! @united
1positive
2,368
@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.
1positive
2,369
@united No problem just follow me back so I can! Thank you!
1positive
2,370
@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
2negative
2,371
@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
2negative
2,372
@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
2negative
2,373
@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
1positive
2,374
@united not sure why u call it customer care. Should be customer we don't care
2negative
2,375
@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
2negative
2,376
@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.
2negative
2,377
@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
1positive
2,378
@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
2negative
2,379
@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw
0neutral
2,380
@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
1positive
2,381
@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain
2negative
2,382
@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.
2negative
2,383
@united the worst customer service in Denver.
2negative
2,384
@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ
2negative
2,385
@united So what's allowed or what's not allowed to be carried in my checked baggage?
0neutral
2,386
@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
2negative
2,387
@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
2negative
2,388
@united No wonder the cabin is filthy. #badservice
2negative
2,389
"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
2negative
2,390
@united I need #United to be a better airline!!
2negative
2,391
@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
2negative
2,392
@united I haven't booked yet, I'm asking before I book
0neutral
2,393
@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!
1positive
2,394
@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice
2negative
2,395
@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
2negative
2,396
@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
1positive
2,397
@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?
0neutral
2,398
@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.
2negative
2,399
@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
2negative
2,400
@united correct? What's correct? Sorry I'm lost
0neutral
2,401
@united that's a crazy long form! You need something other than a video?
2negative
2,402
@united I hope not to see the same issue on my return flight tomorrow
2negative
2,403
@united flight just Cancelled Flightled. This is ridiculous
2negative
2,404
@united I'm flying UA but *G with A3
0neutral
2,405
@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
2negative
2,406
@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?
0neutral
2,407
@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.
1positive
2,408
@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
2negative
2,409
@united Home is Calgary can you get us there without the added expense of accommodations and meals.
0neutral
2,410
@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.
2negative
2,411
@united @nathankillam or your staff could try not throwing the luggage around.
2negative
2,412
@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
2negative
2,413
@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first
2negative
2,414
@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
1positive
2,415
@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.
2negative
2,416
@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.
2negative
2,417
@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
2negative
2,418
@united Ill check it out, appreciate the response, regardless.
1positive
2,419
@united nope. no case id either time.
0neutral
2,420
@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
2negative
2,421
@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI
2negative
2,422