context
stringlengths 136
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| goal
stringclasses 96
values | metadata
stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
250
| turn
int64 1
39
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|---|---|---|---|---|---|
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3805 lincoln ave baltimore, ca 93842.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "3805 lincoln ave", "full_address": "3805 lincoln ave baltimore, ca 93842", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "93842"}, "product": {"names": ["calvin_klein boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I was curious about my premium account and whether it included international shipping"}, {"role": "assistant", "content": "Sure I can look into that for you. Can I have your name please?"}]
|
David Williams
| 2 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3805 lincoln ave baltimore, ca 93842.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "3805 lincoln ave", "full_address": "3805 lincoln ave baltimore, ca 93842", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "93842"}, "product": {"names": ["calvin_klein boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I was curious about my premium account and whether it included international shipping"}, {"role": "assistant", "content": "Sure I can look into that for you. Can I have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thank you, David. Let me look into that for you."}]
|
thanks
| 3 |
Customer name is david williams. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 3805 lincoln ave baltimore, ca 93842.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "gold"}, "order": {"street_address": "3805 lincoln ave", "full_address": "3805 lincoln ave baltimore, ca 93842", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "ca", "zip_code": "93842"}, "product": {"names": ["calvin_klein boots"], "amounts": [59]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today. How can I help you?"}, {"role": "user", "content": "I was curious about my premium account and whether it included international shipping"}, {"role": "assistant", "content": "Sure I can look into that for you. Can I have your name please?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thank you, David. Let me look into that for you."}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "Unfortunately your account level does not offer international shipping. I apologize for that. In the future if you need more information about your subscription you can go to the following link."}, {"role": "assistant", "content": "Is there anything else that I can help you with today?"}]
|
No that was all
| 4 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}]
|
Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed.
| 1 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed."}, {"role": "assistant", "content": "OK. I can help you with that. May I have your full name or account ID"}]
|
Yes, my name Joyce Wu
| 2 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed."}, {"role": "assistant", "content": "OK. I can help you with that. May I have your full name or account ID"}, {"role": "user", "content": "Yes, my name Joyce Wu"}, {"role": "assistant", "content": "OK Joyce. I have pulled up your account. The return credit was not received. Is that correct?"}]
|
That is correct.
| 3 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed."}, {"role": "assistant", "content": "OK. I can help you with that. May I have your full name or account ID"}, {"role": "user", "content": "Yes, my name Joyce Wu"}, {"role": "assistant", "content": "OK Joyce. I have pulled up your account. The return credit was not received. Is that correct?"}, {"role": "user", "content": "That is correct."}, {"role": "assistant", "content": "OK. I apologize. Let me look into that."}]
|
Thanks
| 4 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed."}, {"role": "assistant", "content": "OK. I can help you with that. May I have your full name or account ID"}, {"role": "user", "content": "Yes, my name Joyce Wu"}, {"role": "assistant", "content": "OK Joyce. I have pulled up your account. The return credit was not received. Is that correct?"}, {"role": "user", "content": "That is correct."}, {"role": "assistant", "content": "OK. I apologize. Let me look into that."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "I see that the credit shows up on our side. It may take a while to show up on your end. Please log out and then log back in in a few moments."}]
|
Okay. I will try that.
| 5 |
Customer name is joyce wu. membership level is bronze. email is joycewu9@email.com. phone number is (072) 889-3212. order ID is 4619199929. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 4625 kennedy st baltimore, tx 90610.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "joycewu9@email.com", "member_level": "bronze", "phone": "(072) 889-3212", "username": "joycewu9"}, "order": {"street_address": "4625 kennedy st", "full_address": "4625 kennedy st baltimore, tx 90610", "city": "baltimore", "num_products": "1", "order_id": "4619199929", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "tx", "zip_code": "90610"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Welcome to AcmeBrands. How may I help you?"}, {"role": "user", "content": "Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed."}, {"role": "assistant", "content": "OK. I can help you with that. May I have your full name or account ID"}, {"role": "user", "content": "Yes, my name Joyce Wu"}, {"role": "assistant", "content": "OK Joyce. I have pulled up your account. The return credit was not received. Is that correct?"}, {"role": "user", "content": "That is correct."}, {"role": "assistant", "content": "OK. I apologize. Let me look into that."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "I see that the credit shows up on our side. It may take a while to show up on your end. Please log out and then log back in in a few moments."}, {"role": "user", "content": "Okay. I will try that."}, {"role": "assistant", "content": "Excellent. Is there anything else I can help you with, Joyce?"}]
|
No, it looks like that worked! Thanks!
| 6 |
Customer name is alessandro phoenix. membership level is guest. phone number is (707) 666-2443. delivery address is 1537 lexington ave san mateo, wa 24006.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(707) 666-2443"}, "order": {"street_address": "1537 lexington ave", "full_address": "1537 lexington ave san mateo, wa 24006", "city": "san mateo", "state": "wa", "zip_code": "24006"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 9, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[]
|
When does the local stores close?
| 1 |
Customer name is alessandro phoenix. membership level is guest. phone number is (707) 666-2443. delivery address is 1537 lexington ave san mateo, wa 24006.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(707) 666-2443"}, "order": {"street_address": "1537 lexington ave", "full_address": "1537 lexington ave san mateo, wa 24006", "city": "san mateo", "state": "wa", "zip_code": "24006"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 9, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "When does the local stores close?"}, {"role": "assistant", "content": "hi! let me check for you"}, {"role": "assistant", "content": "local store hours tend to vary but we encourage our stores to open until 11pm . You can alwyas visit us online 24/7 if the store is closed."}]
|
ok
| 2 |
Customer name is alessandro phoenix. membership level is guest. phone number is (707) 666-2443. delivery address is 1537 lexington ave san mateo, wa 24006.
|
storewide_query: timing_2
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(707) 666-2443"}, "order": {"street_address": "1537 lexington ave", "full_address": "1537 lexington ave san mateo, wa 24006", "city": "san mateo", "state": "wa", "zip_code": "24006"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_2"}, "total_dialogue_turns": 9, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_2", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "When does the local stores close?"}, {"role": "assistant", "content": "hi! let me check for you"}, {"role": "assistant", "content": "local store hours tend to vary but we encourage our stores to open until 11pm . You can alwyas visit us online 24/7 if the store is closed."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "do you need anything ese today?"}]
|
no
| 3 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}]
|
Hello! I cannot login in to my account because I seem to have forgotten my password
| 1 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}]
|
Yes please
| 2 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}]
|
My name is Chloe Zhang
| 3 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "Can I have your Username please?"}]
|
chloezhang615
| 4 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "Can I have your Username please?"}, {"role": "user", "content": "chloezhang615"}, {"role": "assistant", "content": "for security reasons, I won't be able to access your old password, but I can help you reset it to a new one"}]
|
Okay, that's fine
| 5 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "Can I have your Username please?"}, {"role": "user", "content": "chloezhang615"}, {"role": "assistant", "content": "for security reasons, I won't be able to access your old password, but I can help you reset it to a new one"}, {"role": "user", "content": "Okay, that's fine"}, {"role": "assistant", "content": "Okay great. You will need a PIN or an answer to your security question to reset your password"}]
|
I know my PIN
| 6 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "Can I have your Username please?"}, {"role": "user", "content": "chloezhang615"}, {"role": "assistant", "content": "for security reasons, I won't be able to access your old password, but I can help you reset it to a new one"}, {"role": "user", "content": "Okay, that's fine"}, {"role": "assistant", "content": "Okay great. You will need a PIN or an answer to your security question to reset your password"}, {"role": "user", "content": "I know my PIN"}, {"role": "assistant", "content": "If you don't have your PIN, I can ask your security"}, {"role": "assistant", "content": "OK great"}, {"role": "assistant", "content": "what's the PIN"}]
|
741099
| 7 |
Customer name is chloe zhang. membership level is bronze. phone number is (920) 884-9380. delivery address is 2024 lexington ave san mateo, mi 65608.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "bronze", "phone": "(920) 884-9380", "pin_number": "741099", "username": "chloezhang615"}, "order": {"street_address": "2024 lexington ave", "full_address": "2024 lexington ave san mateo, mi 65608", "city": "san mateo", "state": "mi", "zip_code": "65608"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "user", "content": "Hello! I cannot login in to my account because I seem to have forgotten my password"}, {"role": "assistant", "content": "Okay, I can help with thag"}, {"role": "assistant", "content": "that"}, {"role": "assistant", "content": "You just need help accessing your account, correct?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Can I have your full name or Account ID please?"}, {"role": "user", "content": "My name is Chloe Zhang"}, {"role": "assistant", "content": "Can I have your Username please?"}, {"role": "user", "content": "chloezhang615"}, {"role": "assistant", "content": "for security reasons, I won't be able to access your old password, but I can help you reset it to a new one"}, {"role": "user", "content": "Okay, that's fine"}, {"role": "assistant", "content": "Okay great. You will need a PIN or an answer to your security question to reset your password"}, {"role": "user", "content": "I know my PIN"}, {"role": "assistant", "content": "If you don't have your PIN, I can ask your security"}, {"role": "assistant", "content": "OK great"}, {"role": "assistant", "content": "what's the PIN"}, {"role": "user", "content": "741099"}, {"role": "assistant", "content": "Here is your new password:"}, {"role": "assistant", "content": "e4jbs9ngbtc"}]
|
Thank you, that worked to login!
| 8 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}]
|
Hello.
| 1 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}]
|
I am looking to see why there is an extra fee on my order
| 2 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}]
|
I believe so. I can't figure out what it is for
| 3 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}]
|
David Williams
| 4 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}, {"role": "user", "content": "David Williams"}]
|
P1SUOHZKTQ
| 5 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "P1SUOHZKTQ"}, {"role": "assistant", "content": "Thank you, and do you have your order ID as well?"}]
|
7364639301
| 6 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "P1SUOHZKTQ"}, {"role": "assistant", "content": "Thank you, and do you have your order ID as well?"}, {"role": "user", "content": "7364639301"}, {"role": "assistant", "content": "Thank you - can you confirm your membership level please?"}]
|
Gold
| 7 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "P1SUOHZKTQ"}, {"role": "assistant", "content": "Thank you, and do you have your order ID as well?"}, {"role": "user", "content": "7364639301"}, {"role": "assistant", "content": "Thank you - can you confirm your membership level please?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "As you are a gold member, I can remove the fee for you. Can you confirm the amount you feel was charged in error?"}]
|
$5
| 8 |
Customer name is david williams. membership level is gold. phone number is (685) 688-6907. order ID is 7364639301. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 7970 brushwick dr baltimore, mi 75627.
|
order_issue: status_mystery_fee
|
{"scenario": {"personal": {"account_id": "p1suohzktq", "customer_name": "david williams", "member_level": "gold", "phone": "(685) 688-6907"}, "order": {"street_address": "7970 brushwick dr", "full_address": "7970 brushwick dr baltimore, mi 75627", "city": "baltimore", "num_products": "1", "order_id": "7364639301", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "75627"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "order_issue", "subflow": "status_mystery_fee"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_mystery_fee", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Thank you for contacting AcmeBrands, how can I help you today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I am looking to see why there is an extra fee on my order"}, {"role": "assistant", "content": "Do you believe this extra charge was made in error?"}, {"role": "user", "content": "I believe so. I can't figure out what it is for"}, {"role": "assistant", "content": "I can look into this for you - can you provide your full name or account ID please?"}, {"role": "user", "content": "David Williams"}, {"role": "user", "content": "P1SUOHZKTQ"}, {"role": "assistant", "content": "Thank you, and do you have your order ID as well?"}, {"role": "user", "content": "7364639301"}, {"role": "assistant", "content": "Thank you - can you confirm your membership level please?"}, {"role": "user", "content": "Gold"}, {"role": "assistant", "content": "As you are a gold member, I can remove the fee for you. Can you confirm the amount you feel was charged in error?"}, {"role": "user", "content": "$5"}, {"role": "assistant", "content": "I have removed this charge from your order. Is there anything else I can assist you with today?"}]
|
No. Thank you for your help!
| 9 |
Customer name is joyce wu. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 5151 primrose ave san lima, ca 27891.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "silver"}, "order": {"street_address": "5151 primrose ave", "full_address": "5151 primrose ave san lima, ca 27891", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "27891"}, "product": {"names": ["calvin_klein jacket"], "amounts": [69]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello, how can i help you?"}]
|
Hi! I have a question about my account. I recently joined your service but I can't seem to find out if my account has international shipping. Can you help me with that?
| 1 |
Customer name is joyce wu. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 5151 primrose ave san lima, ca 27891.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "silver"}, "order": {"street_address": "5151 primrose ave", "full_address": "5151 primrose ave san lima, ca 27891", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "27891"}, "product": {"names": ["calvin_klein jacket"], "amounts": [69]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello, how can i help you?"}, {"role": "user", "content": "Hi! I have a question about my account. I recently joined your service but I can't seem to find out if my account has international shipping. Can you help me with that?"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "assistant", "content": "Can I get your name"}]
|
Sure. It is Joyce Wu.
| 2 |
Customer name is joyce wu. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 5151 primrose ave san lima, ca 27891.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "silver"}, "order": {"street_address": "5151 primrose ave", "full_address": "5151 primrose ave san lima, ca 27891", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "27891"}, "product": {"names": ["calvin_klein jacket"], "amounts": [69]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello, how can i help you?"}, {"role": "user", "content": "Hi! I have a question about my account. I recently joined your service but I can't seem to find out if my account has international shipping. Can you help me with that?"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "assistant", "content": "Can I get your name"}, {"role": "user", "content": "Sure. It is Joyce Wu."}, {"role": "assistant", "content": "Okay, I found your account."}, {"role": "assistant", "content": "It does say free international shipping is available to you."}]
|
Oh great!
| 3 |
Customer name is joyce wu. membership level is silver. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 5151 primrose ave san lima, ca 27891.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "silver"}, "order": {"street_address": "5151 primrose ave", "full_address": "5151 primrose ave san lima, ca 27891", "city": "san lima", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "27891"}, "product": {"names": ["calvin_klein jacket"], "amounts": [69]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "silver"}
|
[{"role": "assistant", "content": "hello, how can i help you?"}, {"role": "user", "content": "Hi! I have a question about my account. I recently joined your service but I can't seem to find out if my account has international shipping. Can you help me with that?"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "assistant", "content": "Can I get your name"}, {"role": "user", "content": "Sure. It is Joyce Wu."}, {"role": "assistant", "content": "Okay, I found your account."}, {"role": "assistant", "content": "It does say free international shipping is available to you."}, {"role": "user", "content": "Oh great!"}, {"role": "assistant", "content": "I will send a link just in case you have any further questions about what your subscription offers."}, {"role": "assistant", "content": "http://www.AcmeBrands.com/faq"}]
|
Great. Thank you so much! That's all I needed today.
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}]
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Hi. I was recently given a refund and would like to check the status of it.
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}]
|
Just a status update
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}]
|
rodriguezdomingo556
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}]
|
rodriguezdomingo556@email.com
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}, {"role": "user", "content": "rodriguezdomingo556@email.com"}]
|
3273302424
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}, {"role": "user", "content": "rodriguezdomingo556@email.com"}, {"role": "user", "content": "3273302424"}, {"role": "assistant", "content": "Perfect, thank you!"}, {"role": "assistant", "content": "It looks like your refund is \"In Progress\", which means that it should be processed and completed shortly."}, {"role": "assistant", "content": "The method you used to initiate the refund was by phone."}]
|
Okay. Does it say what payment method it will be applied to?
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}, {"role": "user", "content": "rodriguezdomingo556@email.com"}, {"role": "user", "content": "3273302424"}, {"role": "assistant", "content": "Perfect, thank you!"}, {"role": "assistant", "content": "It looks like your refund is \"In Progress\", which means that it should be processed and completed shortly."}, {"role": "assistant", "content": "The method you used to initiate the refund was by phone."}, {"role": "user", "content": "Okay. Does it say what payment method it will be applied to?"}, {"role": "assistant", "content": "It's scheduled to be credited to the payment method on your account, which is currently your credit card. Is that acceptable for you?"}]
|
Yes
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}, {"role": "user", "content": "rodriguezdomingo556@email.com"}, {"role": "user", "content": "3273302424"}, {"role": "assistant", "content": "Perfect, thank you!"}, {"role": "assistant", "content": "It looks like your refund is \"In Progress\", which means that it should be processed and completed shortly."}, {"role": "assistant", "content": "The method you used to initiate the refund was by phone."}, {"role": "user", "content": "Okay. Does it say what payment method it will be applied to?"}, {"role": "assistant", "content": "It's scheduled to be credited to the payment method on your account, which is currently your credit card. Is that acceptable for you?"}, {"role": "user", "content": "Yes"}]
|
Thank you
| 9 |
Customer name is rodriguez domingo. membership level is silver. email is rodriguezdomingo556@email.com. phone number is (509) 764-8038. order ID is 3273302424. purchase date was 2020-02-07. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is credit card. delivery address is 8283 woodshore st la fayette, ny 99566.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rodriguezdomingo556@email.com", "member_level": "silver", "phone": "(509) 764-8038", "username": "rodriguezdomingo556"}, "order": {"street_address": "8283 woodshore st", "full_address": "8283 woodshore st la fayette, ny 99566", "city": "la fayette", "num_products": "1", "order_id": "3273302424", "packaging": "no", "payment_method": "credit card", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-02-07", "state": "ny", "zip_code": "99566"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [79]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 22, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "Hi. I was recently given a refund and would like to check the status of it."}, {"role": "assistant", "content": "I'll be glad to help you with that. May I get your full name, please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodriguez! Did you need to make any changes to your refund, or were you just looking for a status update?"}, {"role": "user", "content": "Just a status update"}, {"role": "assistant", "content": "Sure thing. To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "rodriguezdomingo556"}, {"role": "user", "content": "rodriguezdomingo556@email.com"}, {"role": "user", "content": "3273302424"}, {"role": "assistant", "content": "Perfect, thank you!"}, {"role": "assistant", "content": "It looks like your refund is \"In Progress\", which means that it should be processed and completed shortly."}, {"role": "assistant", "content": "The method you used to initiate the refund was by phone."}, {"role": "user", "content": "Okay. Does it say what payment method it will be applied to?"}, {"role": "assistant", "content": "It's scheduled to be credited to the payment method on your account, which is currently your credit card. Is that acceptable for you?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "You're very welcome! Is there anything more I may help you with today?"}]
|
Nope
| 10 |
Customer name is rodriguez domingo. membership level is guest. email is rd571504@email.com. phone number is (300) 937-6856. order ID is 1500865569. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 2275 woodshore st san lima, wa 47632.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "4n3kxt6bdr", "customer_name": "rodriguez domingo", "email": "rd571504@email.com", "member_level": "guest", "phone": "(300) 937-6856", "username": "rd571504"}, "order": {"street_address": "2275 woodshore st", "full_address": "2275 woodshore st san lima, wa 47632", "city": "san lima", "num_products": "1", "order_id": "1500865569", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "47632"}, "product": {"names": ["guess jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}]
|
Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69.
| 1 |
Customer name is rodriguez domingo. membership level is guest. email is rd571504@email.com. phone number is (300) 937-6856. order ID is 1500865569. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 2275 woodshore st san lima, wa 47632.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "4n3kxt6bdr", "customer_name": "rodriguez domingo", "email": "rd571504@email.com", "member_level": "guest", "phone": "(300) 937-6856", "username": "rd571504"}, "order": {"street_address": "2275 woodshore st", "full_address": "2275 woodshore st san lima, wa 47632", "city": "san lima", "num_products": "1", "order_id": "1500865569", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "47632"}, "product": {"names": ["guess jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69."}, {"role": "assistant", "content": "Can I have your full name or account ID please?"}]
|
Yes, my name is Rodriguez Domingo, my account ID is 4N3KXT6BDR
| 2 |
Customer name is rodriguez domingo. membership level is guest. email is rd571504@email.com. phone number is (300) 937-6856. order ID is 1500865569. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 2275 woodshore st san lima, wa 47632.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "4n3kxt6bdr", "customer_name": "rodriguez domingo", "email": "rd571504@email.com", "member_level": "guest", "phone": "(300) 937-6856", "username": "rd571504"}, "order": {"street_address": "2275 woodshore st", "full_address": "2275 woodshore st san lima, wa 47632", "city": "san lima", "num_products": "1", "order_id": "1500865569", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "47632"}, "product": {"names": ["guess jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69."}, {"role": "assistant", "content": "Can I have your full name or account ID please?"}, {"role": "user", "content": "Yes, my name is Rodriguez Domingo, my account ID is 4N3KXT6BDR"}, {"role": "assistant", "content": "And do you have an order ID?"}]
|
Yes, order ID is 1500865569
| 3 |
Customer name is rodriguez domingo. membership level is guest. email is rd571504@email.com. phone number is (300) 937-6856. order ID is 1500865569. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 2275 woodshore st san lima, wa 47632.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "4n3kxt6bdr", "customer_name": "rodriguez domingo", "email": "rd571504@email.com", "member_level": "guest", "phone": "(300) 937-6856", "username": "rd571504"}, "order": {"street_address": "2275 woodshore st", "full_address": "2275 woodshore st san lima, wa 47632", "city": "san lima", "num_products": "1", "order_id": "1500865569", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "47632"}, "product": {"names": ["guess jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69."}, {"role": "assistant", "content": "Can I have your full name or account ID please?"}, {"role": "user", "content": "Yes, my name is Rodriguez Domingo, my account ID is 4N3KXT6BDR"}, {"role": "assistant", "content": "And do you have an order ID?"}, {"role": "user", "content": "Yes, order ID is 1500865569"}, {"role": "assistant", "content": "I do apologize that our competitor's price is higher, our pricing is dynamic and changes frequently from day to day."}, {"role": "assistant", "content": "And we are not offering price matching at this time unfortunately."}]
|
You can't come down on the price at all? I mean, your competitor has it priced at 20 dollars lower
| 4 |
Customer name is rodriguez domingo. membership level is guest. email is rd571504@email.com. phone number is (300) 937-6856. order ID is 1500865569. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 2275 woodshore st san lima, wa 47632.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "4n3kxt6bdr", "customer_name": "rodriguez domingo", "email": "rd571504@email.com", "member_level": "guest", "phone": "(300) 937-6856", "username": "rd571504"}, "order": {"street_address": "2275 woodshore st", "full_address": "2275 woodshore st san lima, wa 47632", "city": "san lima", "num_products": "1", "order_id": "1500865569", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/guess-jacket.jpeg'}]", "state": "wa", "zip_code": "47632"}, "product": {"names": ["guess jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi, I am trying to order this Jacket, it's priced at 89 but another company has it priced at 69."}, {"role": "assistant", "content": "Can I have your full name or account ID please?"}, {"role": "user", "content": "Yes, my name is Rodriguez Domingo, my account ID is 4N3KXT6BDR"}, {"role": "assistant", "content": "And do you have an order ID?"}, {"role": "user", "content": "Yes, order ID is 1500865569"}, {"role": "assistant", "content": "I do apologize that our competitor's price is higher, our pricing is dynamic and changes frequently from day to day."}, {"role": "assistant", "content": "And we are not offering price matching at this time unfortunately."}, {"role": "user", "content": "You can't come down on the price at all? I mean, your competitor has it priced at 20 dollars lower"}, {"role": "assistant", "content": "I can offer you a discount code."}, {"role": "assistant", "content": "DYEMH can be used as a promo code for your order."}, {"role": "assistant", "content": "Is there anything else I can help with today?"}]
|
No, thank you. That is all. Thank you for solving this issues. I am very satisfied
| 5 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}]
|
Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active
| 1 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}]
|
Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ
| 2 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}, {"role": "user", "content": "Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ"}, {"role": "assistant", "content": "Okay your subscription is currently active with a bill of $55 that is due today to keep it active."}]
|
Okay can i go ahead and pay that while we are online noe
| 3 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}, {"role": "user", "content": "Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ"}, {"role": "assistant", "content": "Okay your subscription is currently active with a bill of $55 that is due today to keep it active."}, {"role": "user", "content": "Okay can i go ahead and pay that while we are online noe"}]
|
now
| 4 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}, {"role": "user", "content": "Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ"}, {"role": "assistant", "content": "Okay your subscription is currently active with a bill of $55 that is due today to keep it active."}, {"role": "user", "content": "Okay can i go ahead and pay that while we are online noe"}, {"role": "user", "content": "now"}, {"role": "assistant", "content": "Sure, could i have the card number that you would like to use to pay it please."}]
|
Do i have a card that is on my account?
| 5 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}, {"role": "user", "content": "Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ"}, {"role": "assistant", "content": "Okay your subscription is currently active with a bill of $55 that is due today to keep it active."}, {"role": "user", "content": "Okay can i go ahead and pay that while we are online noe"}, {"role": "user", "content": "now"}, {"role": "assistant", "content": "Sure, could i have the card number that you would like to use to pay it please."}, {"role": "user", "content": "Do i have a card that is on my account?"}, {"role": "assistant", "content": "yes i could use that one"}]
|
Okay, yea lets use that one
| 6 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (476) 222-3713. order ID is 9702920255. delivery address is 5760 woodshore st baltimore, ny 70937.
|
subscription_inquiry: manage_pay_bill
|
{"scenario": {"personal": {"account_id": "4hxzoz03vj", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(476) 222-3713"}, "order": {"street_address": "5760 woodshore st", "full_address": "5760 woodshore st baltimore, ny 70937", "city": "baltimore", "order_id": "9702920255", "state": "ny", "zip_code": "70937"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_pay_bill"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_pay_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can i help you today?"}, {"role": "user", "content": "Hi, i just signed up for a premium subscription and would like to know the subscription fee because i would like to keep my annual subscription active"}, {"role": "assistant", "content": "Okay, could i have your full name or account ID please"}, {"role": "user", "content": "Name: Alessandro Phoenix | Account ID: 4HXZOZ03VJ"}, {"role": "assistant", "content": "Okay your subscription is currently active with a bill of $55 that is due today to keep it active."}, {"role": "user", "content": "Okay can i go ahead and pay that while we are online noe"}, {"role": "user", "content": "now"}, {"role": "assistant", "content": "Sure, could i have the card number that you would like to use to pay it please."}, {"role": "user", "content": "Do i have a card that is on my account?"}, {"role": "assistant", "content": "yes i could use that one"}, {"role": "user", "content": "Okay, yea lets use that one"}, {"role": "assistant", "content": "Okay it's done, is that all i can help you with today?"}]
|
Yes that is eveything, thank you for all your help today and have a great day
| 7 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}]
|
Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}, {"role": "user", "content": "Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com"}]
|
Phone (232) 493-8164
| 4 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}, {"role": "user", "content": "Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com"}, {"role": "user", "content": "Phone (232) 493-8164"}, {"role": "assistant", "content": "Ok, I can generate a temporary username for you now."}]
|
OK. That would be great.
| 5 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}, {"role": "user", "content": "Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com"}, {"role": "user", "content": "Phone (232) 493-8164"}, {"role": "assistant", "content": "Ok, I can generate a temporary username for you now."}, {"role": "user", "content": "OK. That would be great."}, {"role": "assistant", "content": "czhang1"}, {"role": "assistant", "content": "We reccomend you change this after logging in for security purposes."}]
|
Could you hold on while I try it to make sure I can log into my account?
| 6 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}, {"role": "user", "content": "Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com"}, {"role": "user", "content": "Phone (232) 493-8164"}, {"role": "assistant", "content": "Ok, I can generate a temporary username for you now."}, {"role": "user", "content": "OK. That would be great."}, {"role": "assistant", "content": "czhang1"}, {"role": "assistant", "content": "We reccomend you change this after logging in for security purposes."}, {"role": "user", "content": "Could you hold on while I try it to make sure I can log into my account?"}, {"role": "assistant", "content": "Yes."}]
|
OK. It works. I am logged in. I will change it like you suggested.
| 7 |
Customer name is chloe zhang. membership level is guest. phone number is (232) 493-8164. delivery address is 0712 lexington ave san mateo, tx 77314.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "guest", "phone": "(232) 493-8164"}, "order": {"street_address": "0712 lexington ave", "full_address": "0712 lexington ave san mateo, tx 77314", "city": "san mateo", "state": "tx", "zip_code": "77314"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "I ordered something and wanted to check its status online. However, I can't access my account because I forgot my username. Can you help me?"}, {"role": "assistant", "content": "May I have your full name or your account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "And may I have your phone number, zip code, and an e-mail address?"}, {"role": "user", "content": "Address: 0712 Lexington Ave San Mateo, TX 77314. Email: Zhang@gmail.com"}, {"role": "user", "content": "Phone (232) 493-8164"}, {"role": "assistant", "content": "Ok, I can generate a temporary username for you now."}, {"role": "user", "content": "OK. That would be great."}, {"role": "assistant", "content": "czhang1"}, {"role": "assistant", "content": "We reccomend you change this after logging in for security purposes."}, {"role": "user", "content": "Could you hold on while I try it to make sure I can log into my account?"}, {"role": "assistant", "content": "Yes."}, {"role": "user", "content": "OK. It works. I am logged in. I will change it like you suggested."}, {"role": "assistant", "content": "Great, is there anything else I can assist you with today?"}]
|
No, that is all. Thank you.
| 8 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
Hi! I had recently purchased a pair of jeans
| 1 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}]
|
I received the item but it has a stain on it
| 2 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}]
|
I would like to return the item please
| 3 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}]
|
Thank you
| 4 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Joyce Wu
| 5 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}]
|
Username: jw471742
| 6 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}]
|
jw471742@email.com
| 7 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}]
|
Order ID: 0446359977
| 8 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}, {"role": "user", "content": "Order ID: 0446359977"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "What is your membership level?"}]
|
Guest
| 9 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}, {"role": "user", "content": "Order ID: 0446359977"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Were the jeans purchased less than 30 days ago?"}]
|
no
| 10 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}, {"role": "user", "content": "Order ID: 0446359977"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Were the jeans purchased less than 30 days ago?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Then I am sorry but we cannot process a return, for guest members purchases can be returned if it has been less than 30 days."}]
|
Is there anything you can do?
| 11 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}, {"role": "user", "content": "Order ID: 0446359977"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Were the jeans purchased less than 30 days ago?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Then I am sorry but we cannot process a return, for guest members purchases can be returned if it has been less than 30 days."}, {"role": "user", "content": "Is there anything you can do?"}, {"role": "assistant", "content": "No, I am sorry, that is the policy which I have to follow."}]
|
Hmm okay
| 12 |
Customer name is joyce wu. membership level is guest. email is jw471742@email.com. phone number is (323) 677-5226. order ID is 0446359977. purchase date was 2019-09-27. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 4571 2nd ave la fayette, mi 22959.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "jw471742@email.com", "member_level": "guest", "phone": "(323) 677-5226", "username": "jw471742"}, "order": {"street_address": "4571 2nd ave", "full_address": "4571 2nd ave la fayette, mi 22959", "city": "la fayette", "num_products": "1", "order_id": "0446359977", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 59, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-09-27", "state": "mi", "zip_code": "22959"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "Hi! I had recently purchased a pair of jeans"}, {"role": "user", "content": "I received the item but it has a stain on it"}, {"role": "assistant", "content": "Oh that is awful"}, {"role": "user", "content": "I would like to return the item please"}, {"role": "assistant", "content": "Let me help you with that"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "Could I have your username, email address and order id to validate your purchase?"}, {"role": "user", "content": "Username: jw471742"}, {"role": "user", "content": " jw471742@email.com"}, {"role": "user", "content": "Order ID: 0446359977"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Were the jeans purchased less than 30 days ago?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Then I am sorry but we cannot process a return, for guest members purchases can be returned if it has been less than 30 days."}, {"role": "user", "content": "Is there anything you can do?"}, {"role": "assistant", "content": "No, I am sorry, that is the policy which I have to follow."}, {"role": "user", "content": "Hmm okay"}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
That is all. Thank you
| 13 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}]
|
Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase.
| 1 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}]
|
Joseph Banter
| 2 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}]
|
Account ID: 1PWGLQ3DHA
| 3 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}]
|
Order ID: 4672594082
| 4 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}]
|
It says delivered
| 5 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}]
|
jbanter7
| 6 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}]
|
jbanter7@email.com
| 7 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}]
|
Guest
| 8 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}, {"role": "user", "content": "Guest"}]
|
Date of purchase: March 5, 2020
| 9 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}, {"role": "user", "content": "Guest"}, {"role": "user", "content": "Date of purchase: March 5, 2020"}, {"role": "assistant", "content": "Do you still have the receipt?"}]
|
Yes
| 10 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}, {"role": "user", "content": "Guest"}, {"role": "user", "content": "Date of purchase: March 5, 2020"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Perfect. Can I please have your address to print off a shipping label?"}]
|
3659 Brushwick Dr Monterey, CA 37793
| 11 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}, {"role": "user", "content": "Guest"}, {"role": "user", "content": "Date of purchase: March 5, 2020"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Perfect. Can I please have your address to print off a shipping label?"}, {"role": "user", "content": "3659 Brushwick Dr Monterey, CA 37793"}, {"role": "assistant", "content": "Also, would you like to return by mail or in store or a drop off location?"}]
|
by mail please
| 12 |
Customer name is joseph banter. membership level is guest. phone number is (762) 849-1215. order ID is 4672594082. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 3659 brushwick dr monterey, ca 37793.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "1pwglq3dha", "customer_name": "joseph banter", "member_level": "guest", "phone": "(762) 849-1215"}, "order": {"street_address": "3659 brushwick dr", "full_address": "3659 brushwick dr monterey, ca 37793", "city": "monterey", "num_products": "2", "order_id": "4672594082", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 74, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "delivered", "state": "ca", "zip_code": "37793"}, "product": {"names": ["calvin_klein shirt", "michael_kors boots"], "amounts": [74, 54]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello! What can I help you with today?"}, {"role": "user", "content": "Hi there. I would like to remove an item from my order. I accidently ordered the wrong size. I was only thinking of buying it but didnt mean to acually purchase."}, {"role": "assistant", "content": "No problem, can I have your name please?"}, {"role": "user", "content": "Joseph Banter"}, {"role": "assistant", "content": "Can I also have your account ID and order ID number?"}, {"role": "user", "content": "Account ID: 1PWGLQ3DHA"}, {"role": "user", "content": "Order ID: 4672594082"}, {"role": "assistant", "content": "Thank you, do you know if the item has shipped yet?"}, {"role": "user", "content": "It says delivered"}, {"role": "assistant", "content": "Ok, then we will need to begin a return. Can I please have your username and email address?"}, {"role": "user", "content": "jbanter7"}, {"role": "user", "content": "jbanter7@email.com"}, {"role": "assistant", "content": "Great, thanks! What is your membership level and date of purchase?"}, {"role": "user", "content": "Guest"}, {"role": "user", "content": "Date of purchase: March 5, 2020"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Perfect. Can I please have your address to print off a shipping label?"}, {"role": "user", "content": "3659 Brushwick Dr Monterey, CA 37793"}, {"role": "assistant", "content": "Also, would you like to return by mail or in store or a drop off location?"}, {"role": "user", "content": "by mail please"}, {"role": "assistant", "content": "Ok, that should be all set to be returned!"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
Perfect, thank you. That is everything.
| 13 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}]
|
I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?
| 1 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?"}, {"role": "assistant", "content": "Yes, can I have your name pleasE?"}]
|
David Williams
| 2 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?"}, {"role": "assistant", "content": "Yes, can I have your name pleasE?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your pin number?"}]
|
7432
| 3 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?"}, {"role": "assistant", "content": "Yes, can I have your name pleasE?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your pin number?"}, {"role": "user", "content": "7432"}]
|
sorry it's 243418
| 4 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?"}, {"role": "assistant", "content": "Yes, can I have your name pleasE?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your pin number?"}, {"role": "user", "content": "7432"}, {"role": "user", "content": "sorry it's 243418"}]
|
I was thinking of something else.
| 5 |
Customer name is david williams. membership level is silver. phone number is (940) 984-3090. delivery address is 9295 circle drive baltimore, ny 3727.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "silver", "phone": "(940) 984-3090", "pin_number": "243418"}, "order": {"street_address": "9295 circle drive", "full_address": "9295 circle drive baltimore, ny 3727", "city": "baltimore", "state": "ny", "zip_code": "3727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "david williams", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account but lost the phone I used for the two factor authentication. Can you help me log in?"}, {"role": "assistant", "content": "Yes, can I have your name pleasE?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your pin number?"}, {"role": "user", "content": "7432"}, {"role": "user", "content": "sorry it's 243418"}, {"role": "user", "content": "I was thinking of something else."}, {"role": "assistant", "content": "I will send a reset code to your email address of file."}, {"role": "assistant", "content": "Is there anything else I can do for you?"}]
|
No that is all. Thank you!
| 6 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}]
|
Hi can you upgrade my order to overnight shipping?
| 1 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}]
|
Albert Sanders
| 2 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}, {"role": "user", "content": "Albert Sanders"}]
|
FDP7ELEBAJ
| 3 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "FDP7ELEBAJ"}, {"role": "assistant", "content": "And do you have your order ID Albert?"}]
|
3807522877
| 4 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "FDP7ELEBAJ"}, {"role": "assistant", "content": "And do you have your order ID Albert?"}, {"role": "user", "content": "3807522877"}, {"role": "assistant", "content": "OK, and what is the shipping status of your order?"}]
|
out for delivery
| 5 |
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