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stringlengths 136
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1.21k
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|---|---|---|---|---|---|
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "FDP7ELEBAJ"}, {"role": "assistant", "content": "And do you have your order ID Albert?"}, {"role": "user", "content": "3807522877"}, {"role": "assistant", "content": "OK, and what is the shipping status of your order?"}, {"role": "user", "content": "out for delivery"}, {"role": "assistant", "content": "I see. Unfortunately at this time I won't be able to upgrade your shipping, however as it is out for delivery it should arrive today anyway."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
Dang thats what i thought
| 6 |
Customer name is albert sanders. membership level is gold. phone number is (646) 107-9052. order ID is 3807522877. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 7386 lexington ave newark, ny 13679.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "fdp7elebaj", "customer_name": "albert sanders", "member_level": "gold", "phone": "(646) 107-9052"}, "order": {"street_address": "7386 lexington ave", "full_address": "7386 lexington ave newark, ny 13679", "city": "newark", "num_products": "1", "order_id": "3807522877", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "13679"}, "product": {"names": ["calvin_klein jeans"], "amounts": [99]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "albert sanders", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi can you upgrade my order to overnight shipping?"}, {"role": "assistant", "content": "Let me see what I can do. What is your full name and account ID?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "user", "content": "FDP7ELEBAJ"}, {"role": "assistant", "content": "And do you have your order ID Albert?"}, {"role": "user", "content": "3807522877"}, {"role": "assistant", "content": "OK, and what is the shipping status of your order?"}, {"role": "user", "content": "out for delivery"}, {"role": "assistant", "content": "I see. Unfortunately at this time I won't be able to upgrade your shipping, however as it is out for delivery it should arrive today anyway."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "Dang thats what i thought"}]
|
no thanks youve been helpful
| 7 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}]
|
Hi. I've been trying to log in to my account all day, but I forgot my password
| 1 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}]
|
crystalminh615, Crystal Minh
| 2 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}]
|
How can I reset my password?
| 3 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}, {"role": "user", "content": "How can I reset my password?"}, {"role": "assistant", "content": "Can I have your email address associated with the account please?"}, {"role": "assistant", "content": "I will get you all sorted out."}, {"role": "assistant", "content": "Do you know the email address so I can send you a reset link?"}]
|
I don't know it
| 4 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}, {"role": "user", "content": "How can I reset my password?"}, {"role": "assistant", "content": "Can I have your email address associated with the account please?"}, {"role": "assistant", "content": "I will get you all sorted out."}, {"role": "assistant", "content": "Do you know the email address so I can send you a reset link?"}, {"role": "user", "content": "I don't know it"}]
|
But I know my security answer
| 5 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}, {"role": "user", "content": "How can I reset my password?"}, {"role": "assistant", "content": "Can I have your email address associated with the account please?"}, {"role": "assistant", "content": "I will get you all sorted out."}, {"role": "assistant", "content": "Do you know the email address so I can send you a reset link?"}, {"role": "user", "content": "I don't know it"}, {"role": "user", "content": "But I know my security answer"}, {"role": "assistant", "content": "What is your Mother's maiden name?"}]
|
Alexander
| 6 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}, {"role": "user", "content": "How can I reset my password?"}, {"role": "assistant", "content": "Can I have your email address associated with the account please?"}, {"role": "assistant", "content": "I will get you all sorted out."}, {"role": "assistant", "content": "Do you know the email address so I can send you a reset link?"}, {"role": "user", "content": "I don't know it"}, {"role": "user", "content": "But I know my security answer"}, {"role": "assistant", "content": "What is your Mother's maiden name?"}, {"role": "user", "content": "Alexander"}, {"role": "assistant", "content": "Thank you very much. I am unable to tell you your current password but can generate a new for you."}]
|
Thank you
| 7 |
Customer name is crystal minh. membership level is silver. phone number is (704) 411-3108. delivery address is 4035 circle drive la fayette, wa 84826.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "silver", "phone": "(704) 411-3108", "security_answer": "alexander", "username": "crystalminh615"}, "order": {"street_address": "4035 circle drive", "full_address": "4035 circle drive la fayette, wa 84826", "city": "la fayette", "state": "wa", "zip_code": "84826"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello. Can I help you with anything today?"}, {"role": "user", "content": "Hi. I've been trying to log in to my account all day, but I forgot my password"}, {"role": "assistant", "content": "Oh I hate when that happens. Lets see if we can sort you out."}, {"role": "assistant", "content": "Do you have your Account ID and full name please?"}, {"role": "user", "content": "crystalminh615, Crystal Minh"}, {"role": "assistant", "content": "Thanks Crystal. let me get you pulled up here."}, {"role": "user", "content": "How can I reset my password?"}, {"role": "assistant", "content": "Can I have your email address associated with the account please?"}, {"role": "assistant", "content": "I will get you all sorted out."}, {"role": "assistant", "content": "Do you know the email address so I can send you a reset link?"}, {"role": "user", "content": "I don't know it"}, {"role": "user", "content": "But I know my security answer"}, {"role": "assistant", "content": "What is your Mother's maiden name?"}, {"role": "user", "content": "Alexander"}, {"role": "assistant", "content": "Thank you very much. I am unable to tell you your current password but can generate a new for you."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Crystal your new password is erq97wpkvgf"}, {"role": "assistant", "content": "Let me know if there is anything else I can help you with?"}]
|
No, that's all
| 8 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[]
|
Hi
| 1 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}]
|
I am thinking about buying this Calvin Klein boots
| 2 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}]
|
but I need to know how easy it is to remove a paint stain from it
| 3 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}, {"role": "user", "content": "but I need to know how easy it is to remove a paint stain from it"}, {"role": "assistant", "content": "Let me check for you"}, {"role": "assistant", "content": "Okay we recommend a 6 step process"}, {"role": "assistant", "content": "1 brush of excess paint."}]
|
you mean off?
| 4 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}, {"role": "user", "content": "but I need to know how easy it is to remove a paint stain from it"}, {"role": "assistant", "content": "Let me check for you"}, {"role": "assistant", "content": "Okay we recommend a 6 step process"}, {"role": "assistant", "content": "1 brush of excess paint."}, {"role": "user", "content": "you mean off?"}, {"role": "assistant", "content": "Yes"}, {"role": "assistant", "content": "2. Use a coarse brush to flake off any dried excess paint."}, {"role": "assistant", "content": "3. Apply a soapy mixture to the stain."}, {"role": "assistant", "content": "4. Scrape off the softened paint."}, {"role": "assistant", "content": "5. Rub with detergent."}, {"role": "assistant", "content": "6. Apply nail polish remover."}, {"role": "assistant", "content": "And that should be it"}]
|
ok, that seems easy enough
| 5 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}, {"role": "user", "content": "but I need to know how easy it is to remove a paint stain from it"}, {"role": "assistant", "content": "Let me check for you"}, {"role": "assistant", "content": "Okay we recommend a 6 step process"}, {"role": "assistant", "content": "1 brush of excess paint."}, {"role": "user", "content": "you mean off?"}, {"role": "assistant", "content": "Yes"}, {"role": "assistant", "content": "2. Use a coarse brush to flake off any dried excess paint."}, {"role": "assistant", "content": "3. Apply a soapy mixture to the stain."}, {"role": "assistant", "content": "4. Scrape off the softened paint."}, {"role": "assistant", "content": "5. Rub with detergent."}, {"role": "assistant", "content": "6. Apply nail polish remover."}, {"role": "assistant", "content": "And that should be it"}, {"role": "user", "content": "ok, that seems easy enough"}]
|
thank you
| 6 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}, {"role": "user", "content": "but I need to know how easy it is to remove a paint stain from it"}, {"role": "assistant", "content": "Let me check for you"}, {"role": "assistant", "content": "Okay we recommend a 6 step process"}, {"role": "assistant", "content": "1 brush of excess paint."}, {"role": "user", "content": "you mean off?"}, {"role": "assistant", "content": "Yes"}, {"role": "assistant", "content": "2. Use a coarse brush to flake off any dried excess paint."}, {"role": "assistant", "content": "3. Apply a soapy mixture to the stain."}, {"role": "assistant", "content": "4. Scrape off the softened paint."}, {"role": "assistant", "content": "5. Rub with detergent."}, {"role": "assistant", "content": "6. Apply nail polish remover."}, {"role": "assistant", "content": "And that should be it"}, {"role": "user", "content": "ok, that seems easy enough"}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
no, that was all
| 7 |
Customer name is albert sanders. membership level is guest. phone number is (270) 659-0158. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 2169 1st ave monterey, wa 63717.
|
single_item_query: boots_how_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest", "phone": "(270) 659-0158"}, "order": {"street_address": "2169 1st ave", "full_address": "2169 1st ave monterey, wa 63717", "city": "monterey", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "state": "wa", "zip_code": "63717"}, "product": {"names": ["calvin_klein boots"], "amounts": [84]}, "flow": "single_item_query", "subflow": "boots_how_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_1", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "user", "content": "Hi"}, {"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I am thinking about buying this Calvin Klein boots"}, {"role": "user", "content": "but I need to know how easy it is to remove a paint stain from it"}, {"role": "assistant", "content": "Let me check for you"}, {"role": "assistant", "content": "Okay we recommend a 6 step process"}, {"role": "assistant", "content": "1 brush of excess paint."}, {"role": "user", "content": "you mean off?"}, {"role": "assistant", "content": "Yes"}, {"role": "assistant", "content": "2. Use a coarse brush to flake off any dried excess paint."}, {"role": "assistant", "content": "3. Apply a soapy mixture to the stain."}, {"role": "assistant", "content": "4. Scrape off the softened paint."}, {"role": "assistant", "content": "5. Rub with detergent."}, {"role": "assistant", "content": "6. Apply nail polish remover."}, {"role": "assistant", "content": "And that should be it"}, {"role": "user", "content": "ok, that seems easy enough"}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}, {"role": "user", "content": "no, that was all"}]
|
bye
| 8 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it.
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}]
|
yeah, I keep trying and it keeps saying my card is invalid but it's not
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}]
|
Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}]
|
ok hold onn
| 4 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}]
|
no that didn't work
| 5 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}]
|
it definitely didn't expire. I made a purchase on a different site today
| 6 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}]
|
ok hold on
| 7 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}]
|
no, still the same issue
| 8 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}]
|
ok that would be gerat
| 9 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}]
|
its the michael kors jacket for $84
| 10 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}, {"role": "user", "content": "its the michael kors jacket for $84"}, {"role": "assistant", "content": "Great, can I also get your credit card number and expiration date?"}]
|
99875556241459885
| 11 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}, {"role": "user", "content": "its the michael kors jacket for $84"}, {"role": "assistant", "content": "Great, can I also get your credit card number and expiration date?"}, {"role": "user", "content": "99875556241459885"}]
|
10/2024
| 12 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}, {"role": "user", "content": "its the michael kors jacket for $84"}, {"role": "assistant", "content": "Great, can I also get your credit card number and expiration date?"}, {"role": "user", "content": "99875556241459885"}, {"role": "user", "content": "10/2024"}, {"role": "assistant", "content": "Alright, it went through for me! Sorry about the issue you had with out site today."}]
|
ok hope it'll work next time
| 13 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}, {"role": "user", "content": "its the michael kors jacket for $84"}, {"role": "assistant", "content": "Great, can I also get your credit card number and expiration date?"}, {"role": "user", "content": "99875556241459885"}, {"role": "user", "content": "10/2024"}, {"role": "assistant", "content": "Alright, it went through for me! Sorry about the issue you had with out site today."}, {"role": "user", "content": "ok hope it'll work next time"}, {"role": "assistant", "content": "You should be receiving your jacket soon. Is there anything else I can help you with today?"}]
|
that's it
| 14 |
Customer name is rodriguez domingo. membership level is gold. email is rd248457@email.com. phone number is (730) 942-9995. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6768 kennedy st baltimore, ca 88300.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd248457@email.com", "member_level": "gold", "phone": "(730) 942-9995", "username": "rd248457"}, "order": {"street_address": "6768 kennedy st", "full_address": "6768 kennedy st baltimore, ca 88300", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "ca", "zip_code": "88300"}, "product": {"names": ["michael_kors jacket"], "amounts": [84]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi I have a problem trying to complete my purchase. I've been trying to put in my credit card details but it's not accepting it."}, {"role": "assistant", "content": "Oh no, that is frustrating. Just to clarify, you can't get your credit card to work on the site?"}, {"role": "user", "content": "yeah, I keep trying and it keeps saying my card is invalid but it's not"}, {"role": "assistant", "content": "There are a few things we can try. May I ask who I am speaking with today?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Okay Rodriguez, can you try logging out of your account and then logging back in?"}, {"role": "user", "content": "ok hold onn"}, {"role": "user", "content": "no that didn't work"}, {"role": "assistant", "content": "Alright, can you just double check the expiration date of your card and make sure it has not expired?"}, {"role": "user", "content": "it definitely didn't expire. I made a purchase on a different site today"}, {"role": "assistant", "content": "Can you try entering the credit card information again?"}, {"role": "user", "content": "ok hold on"}, {"role": "user", "content": "no, still the same issue"}, {"role": "assistant", "content": "That is really odd. Would you like me to make the purchase for you?"}, {"role": "user", "content": "ok that would be gerat"}, {"role": "user", "content": "its the michael kors jacket for $84"}, {"role": "assistant", "content": "Great, can I also get your credit card number and expiration date?"}, {"role": "user", "content": "99875556241459885"}, {"role": "user", "content": "10/2024"}, {"role": "assistant", "content": "Alright, it went through for me! Sorry about the issue you had with out site today."}, {"role": "user", "content": "ok hope it'll work next time"}, {"role": "assistant", "content": "You should be receiving your jacket soon. Is there anything else I can help you with today?"}, {"role": "user", "content": "that's it"}]
|
thanks for your help
| 15 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}]
|
I lost my phone, I can't access my account.
| 1 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}]
|
Yes
| 2 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}]
|
Please help me.
| 3 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}]
|
Alessandro Phoenix
| 4 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}]
|
ap514429@email.com
| 5 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}, {"role": "user", "content": "ap514429@email.com"}, {"role": "assistant", "content": "Do you happen to have your Security PIN?"}]
|
no
| 6 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}, {"role": "user", "content": "ap514429@email.com"}, {"role": "assistant", "content": "Do you happen to have your Security PIN?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Not a problem. I'll be sending you an email with instructions to reset the 2FA"}]
|
ok
| 7 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}, {"role": "user", "content": "ap514429@email.com"}, {"role": "assistant", "content": "Do you happen to have your Security PIN?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Not a problem. I'll be sending you an email with instructions to reset the 2FA"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "also here is a link to our safe practices guidelines for reference"}]
|
Thanks
| 8 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}, {"role": "user", "content": "ap514429@email.com"}, {"role": "assistant", "content": "Do you happen to have your Security PIN?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Not a problem. I'll be sending you an email with instructions to reset the 2FA"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "also here is a link to our safe practices guidelines for reference"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}]
|
no
| 9 |
Customer name is alessandro phoenix. membership level is silver. email is ap514429@email.com. phone number is (475) 445-3916. delivery address is 6482 woodshore st newark, mi 49630.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap514429@email.com", "member_level": "silver", "phone": "(475) 445-3916", "username": "ap514429"}, "order": {"street_address": "6482 woodshore st", "full_address": "6482 woodshore st newark, mi 49630", "city": "newark", "state": "mi", "zip_code": "49630"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrand. How may I help you?"}, {"role": "user", "content": "I lost my phone, I can't access my account."}, {"role": "assistant", "content": "It sounds like oyu were using your phone for 2 factor authentication correct?"}, {"role": "user", "content": "Yes"}, {"role": "user", "content": "Please help me."}, {"role": "assistant", "content": "Alright I'll do my best to help you get access to your account."}, {"role": "assistant", "content": "Could I have your full name or account ID so I can pull up the acocunt?"}, {"role": "user", "content": " Alessandro Phoenix"}, {"role": "assistant", "content": "Great thank you, and can I have your email address please?"}, {"role": "user", "content": "ap514429@email.com"}, {"role": "assistant", "content": "Do you happen to have your Security PIN?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Not a problem. I'll be sending you an email with instructions to reset the 2FA"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "also here is a link to our safe practices guidelines for reference"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Was there anything else I could help you with today?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Thank you for shopping with us. Have a great day!"}]
|
Goodbye!
| 10 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}]
|
Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74.
| 1 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}]
|
Yes it arrived with a stain.
| 2 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}]
|
My username is josephb3. I do not have my account ID.
| 3 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}]
|
And my email is josephb3@email.com.
| 4 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}]
|
I gave that already.
| 5 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}]
|
My Order ID is 6541105140.
| 6 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}]
|
silver
| 7 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Do you still have your receipt?"}]
|
Yes
| 8 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Great, your order is eligible for return."}, {"role": "assistant", "content": "Can I have your street address for the shipping label?"}]
|
My address is 1431 Circle Drive, Brighton, NY 36506
| 9 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Great, your order is eligible for return."}, {"role": "assistant", "content": "Can I have your street address for the shipping label?"}, {"role": "user", "content": "My address is 1431 Circle Drive, Brighton, NY 36506"}, {"role": "assistant", "content": "And finally, how would you like to process your return? By mail, in store, or at one of our drop off centers?"}]
|
Mail
| 10 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Great, your order is eligible for return."}, {"role": "assistant", "content": "Can I have your street address for the shipping label?"}, {"role": "user", "content": "My address is 1431 Circle Drive, Brighton, NY 36506"}, {"role": "assistant", "content": "And finally, how would you like to process your return? By mail, in store, or at one of our drop off centers?"}, {"role": "user", "content": "Mail"}, {"role": "assistant", "content": "Great, your return has been processed."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
Great thank you.
| 11 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (399) 218-1955. order ID is 6541105140. purchase date was 2020-01-07. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. payment method is paypal. delivery address is 1431 circle drive brighton, ny 36506.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(399) 218-1955", "username": "josephb3"}, "order": {"street_address": "1431 circle drive", "full_address": "1431 circle drive brighton, ny 36506", "city": "brighton", "num_products": "1", "order_id": "6541105140", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 74, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "purchase_date": "2020-01-07", "state": "ny", "zip_code": "36506"}, "product": {"names": ["calvin_klein jacket"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi. My name is Joseph Banter. My Order ID is 654105140. I need to return this Calvin Klein jacket for $74."}, {"role": "assistant", "content": "Is there anything wrong with the jacket?"}, {"role": "user", "content": "Yes it arrived with a stain."}, {"role": "assistant", "content": "OK, to begin can I have your full name or account ID?"}, {"role": "user", "content": "My username is josephb3. I do not have my account ID."}, {"role": "user", "content": "And my email is josephb3@email.com."}, {"role": "assistant", "content": "Thank you - can I have your actual full name (not username)?"}, {"role": "user", "content": "I gave that already."}, {"role": "assistant", "content": "I see it - I apologize about that."}, {"role": "assistant", "content": "Can you double check your order ID for me?"}, {"role": "user", "content": "My Order ID is 6541105140."}, {"role": "assistant", "content": "Thank you, and what is your membership level?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Do you still have your receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Great, your order is eligible for return."}, {"role": "assistant", "content": "Can I have your street address for the shipping label?"}, {"role": "user", "content": "My address is 1431 Circle Drive, Brighton, NY 36506"}, {"role": "assistant", "content": "And finally, how would you like to process your return? By mail, in store, or at one of our drop off centers?"}, {"role": "user", "content": "Mail"}, {"role": "assistant", "content": "Great, your return has been processed."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "Great thank you."}]
|
That is it for today.
| 12 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[]
|
I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet.
| 1 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}]
|
I really want to keep my subscription so if I could just get a bit more time it would really help.
| 2 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}]
|
Norman Bouchard
| 3 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}]
|
That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time.
| 4 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}]
|
Account ID: SSZCHUICHT / Order ID: 3145760369
| 5 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}, {"role": "user", "content": "Account ID: SSZCHUICHT / Order ID: 3145760369"}, {"role": "assistant", "content": "Do you know your membership level?"}]
|
Yes, guest.
| 6 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}, {"role": "user", "content": "Account ID: SSZCHUICHT / Order ID: 3145760369"}, {"role": "assistant", "content": "Do you know your membership level?"}, {"role": "user", "content": "Yes, guest."}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I'm sorry, guests cannot currently receive an extension."}]
|
I understand you can't do anything, can I talk to a manager please?
| 7 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}, {"role": "user", "content": "Account ID: SSZCHUICHT / Order ID: 3145760369"}, {"role": "assistant", "content": "Do you know your membership level?"}, {"role": "user", "content": "Yes, guest."}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I'm sorry, guests cannot currently receive an extension."}, {"role": "user", "content": "I understand you can't do anything, can I talk to a manager please?"}, {"role": "assistant", "content": "If you would like to give me your phone number, I can have my manager give you a call."}]
|
Yes, that would be great.
| 8 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}, {"role": "user", "content": "Account ID: SSZCHUICHT / Order ID: 3145760369"}, {"role": "assistant", "content": "Do you know your membership level?"}, {"role": "user", "content": "Yes, guest."}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I'm sorry, guests cannot currently receive an extension."}, {"role": "user", "content": "I understand you can't do anything, can I talk to a manager please?"}, {"role": "assistant", "content": "If you would like to give me your phone number, I can have my manager give you a call."}, {"role": "user", "content": "Yes, that would be great."}]
|
(039) 165-3163
| 9 |
Customer name is norman bouchard. membership level is guest. phone number is (039) 165-3163. order ID is 3145760369. delivery address is 4096 brushwick dr san mateo, mi 75170.
|
subscription_inquiry: manage_extension
|
{"scenario": {"personal": {"account_id": "sszchuicht", "customer_name": "norman bouchard", "member_level": "guest", "phone": "(039) 165-3163"}, "order": {"street_address": "4096 brushwick dr", "full_address": "4096 brushwick dr san mateo, mi 75170", "city": "san mateo", "order_id": "3145760369", "state": "mi", "zip_code": "75170"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "manage_extension"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_extension", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "user", "content": "I signed up for a premium subscription but I was wondering if I can get an extension because I can't pay just yet."}, {"role": "assistant", "content": "Hello, I will do my best to try to help you."}, {"role": "user", "content": "I really want to keep my subscription so if I could just get a bit more time it would really help."}, {"role": "assistant", "content": "What is your name."}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "You are currently late on payment. You owe $55. Your subscription is currently inactive."}, {"role": "user", "content": "That is what I was asking about. Is there any way I can get an extension so I can keep my subscription? I only need a little more time."}, {"role": "assistant", "content": "Can I have your account ID and your order ID?"}, {"role": "user", "content": "Account ID: SSZCHUICHT / Order ID: 3145760369"}, {"role": "assistant", "content": "Do you know your membership level?"}, {"role": "user", "content": "Yes, guest."}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I'm sorry, guests cannot currently receive an extension."}, {"role": "user", "content": "I understand you can't do anything, can I talk to a manager please?"}, {"role": "assistant", "content": "If you would like to give me your phone number, I can have my manager give you a call."}, {"role": "user", "content": "Yes, that would be great."}, {"role": "user", "content": "(039) 165-3163"}, {"role": "assistant", "content": "Thank you. A manager will get in contact with you shortly. Is there anything else I can help yo with?"}]
|
No, that is all that I need right now.
| 10 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}]
|
Hello, I want to return an item. It's too big for me.
| 1 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}]
|
Username is normanbouchard543
| 3 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}]
|
Email is normanbouchard543@email.com
| 4 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}]
|
Order is 5792868550
| 5 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}]
|
Bronze
| 6 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "When did you make your purchase?"}, {"role": "assistant", "content": "What was the date of your purchase?"}]
|
March 30, 2020
| 7 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "When did you make your purchase?"}, {"role": "assistant", "content": "What was the date of your purchase?"}, {"role": "user", "content": "March 30, 2020"}, {"role": "assistant", "content": "Okay, given that it was within our return window (90 days) you will be able to return it."}, {"role": "assistant", "content": "Since I will need to send you a shipping label, can you give me your shipping address please?"}]
|
7391 2nd Ave La Fayette, NY 89240
| 8 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "When did you make your purchase?"}, {"role": "assistant", "content": "What was the date of your purchase?"}, {"role": "user", "content": "March 30, 2020"}, {"role": "assistant", "content": "Okay, given that it was within our return window (90 days) you will be able to return it."}, {"role": "assistant", "content": "Since I will need to send you a shipping label, can you give me your shipping address please?"}, {"role": "user", "content": "7391 2nd Ave La Fayette, NY 89240"}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}]
|
Is there a store near me?
| 9 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "When did you make your purchase?"}, {"role": "assistant", "content": "What was the date of your purchase?"}, {"role": "user", "content": "March 30, 2020"}, {"role": "assistant", "content": "Okay, given that it was within our return window (90 days) you will be able to return it."}, {"role": "assistant", "content": "Since I will need to send you a shipping label, can you give me your shipping address please?"}, {"role": "user", "content": "7391 2nd Ave La Fayette, NY 89240"}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}, {"role": "user", "content": "Is there a store near me?"}, {"role": "assistant", "content": "I am not sure, you can visit our website to find the nearest store."}]
|
Okay, I'll just mail it back.
| 10 |
Customer name is norman bouchard. membership level is bronze. email is normanbouchard543@email.com. phone number is (337) 303-4423. order ID is 5792868550. purchase date was 2020-03-30. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. payment method is debit card. delivery address is 7391 2nd ave la fayette, ny 89240.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard543@email.com", "member_level": "bronze", "phone": "(337) 303-4423", "username": "normanbouchard543"}, "order": {"street_address": "7391 2nd ave", "full_address": "7391 2nd ave la fayette, ny 89240", "city": "la fayette", "num_products": "1", "order_id": "5792868550", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2020-03-30", "state": "ny", "zip_code": "89240"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello. How may I assist you today?"}, {"role": "user", "content": "Hello, I want to return an item. It's too big for me."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "assistant", "content": "Can I have your username, email address, and order ID please?"}, {"role": "user", "content": "Username is normanbouchard543"}, {"role": "user", "content": "Email is normanbouchard543@email.com"}, {"role": "user", "content": "Order is 5792868550"}, {"role": "assistant", "content": "What is your membership level Norman?"}, {"role": "assistant", "content": "I was able to find your purchase."}, {"role": "assistant", "content": "May I please have your membership level?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "When did you make your purchase?"}, {"role": "assistant", "content": "What was the date of your purchase?"}, {"role": "user", "content": "March 30, 2020"}, {"role": "assistant", "content": "Okay, given that it was within our return window (90 days) you will be able to return it."}, {"role": "assistant", "content": "Since I will need to send you a shipping label, can you give me your shipping address please?"}, {"role": "user", "content": "7391 2nd Ave La Fayette, NY 89240"}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}, {"role": "assistant", "content": "How would you like to return the item? It can be done by mail, in the store, or at a drop-off center."}, {"role": "user", "content": "Is there a store near me?"}, {"role": "assistant", "content": "I am not sure, you can visit our website to find the nearest store."}, {"role": "user", "content": "Okay, I'll just mail it back."}, {"role": "assistant", "content": "Okay. I will send you your shipping label now."}, {"role": "assistant", "content": "Is there anything else I can help with?"}]
|
No, thanks for the help.
| 11 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}]
|
The shipping cost is too high for me.
| 1 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}]
|
I would like the fee waivered.
| 2 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}, {"role": "user", "content": "I would like the fee waivered."}, {"role": "assistant", "content": "Lets see what I can do for you today."}, {"role": "assistant", "content": "Can I get your full name and Account ID?"}]
|
Norman Bouchard
| 3 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}, {"role": "user", "content": "I would like the fee waivered."}, {"role": "assistant", "content": "Lets see what I can do for you today."}, {"role": "assistant", "content": "Can I get your full name and Account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thanks Norman. To look up this purchase I'll need your username, email address and Order ID."}]
|
normanb1,normanb1@email.com,0709441412
| 4 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}, {"role": "user", "content": "I would like the fee waivered."}, {"role": "assistant", "content": "Lets see what I can do for you today."}, {"role": "assistant", "content": "Can I get your full name and Account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thanks Norman. To look up this purchase I'll need your username, email address and Order ID."}, {"role": "user", "content": "normanb1,normanb1@email.com,0709441412"}, {"role": "assistant", "content": "Norman, do you have the shipping status of this purchase?"}]
|
Out for Delivery
| 5 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}, {"role": "user", "content": "I would like the fee waivered."}, {"role": "assistant", "content": "Lets see what I can do for you today."}, {"role": "assistant", "content": "Can I get your full name and Account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thanks Norman. To look up this purchase I'll need your username, email address and Order ID."}, {"role": "user", "content": "normanb1,normanb1@email.com,0709441412"}, {"role": "assistant", "content": "Norman, do you have the shipping status of this purchase?"}, {"role": "user", "content": "Out for Delivery"}, {"role": "assistant", "content": "I would be happy to credit you $8.00 for this shipping."}]
|
ok
| 6 |
Customer name is norman bouchard. membership level is bronze. email is normanb1@email.com. phone number is (959) 762-2279. order ID is 0709441412. purchase date was 2020-01-04. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]. delivery address is 4472 2nd ave newark, ny 48150.
|
shipping_issue: cost
|
{"scenario": {"personal": {"account_id": "bimn3rhjp0", "customer_name": "norman bouchard", "email": "normanb1@email.com", "member_level": "bronze", "phone": "(959) 762-2279", "username": "normanb1"}, "order": {"street_address": "4472 2nd ave", "full_address": "4472 2nd ave newark, ny 48150", "city": "newark", "num_products": "2", "order_id": "0709441412", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2020-01-04", "shipping_status": "out for delivery", "state": "ny", "zip_code": "48150"}, "product": {"names": ["guess shirt", "calvin_klein boots"], "amounts": [89, 84]}, "flow": "shipping_issue", "subflow": "cost"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "cost", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi there,"}, {"role": "user", "content": "The shipping cost is too high for me."}, {"role": "assistant", "content": "Oh no! Lets see what we can do about that."}, {"role": "assistant", "content": "Were you wanting to change your shipping so it does not cost as much?"}, {"role": "user", "content": "I would like the fee waivered."}, {"role": "assistant", "content": "Lets see what I can do for you today."}, {"role": "assistant", "content": "Can I get your full name and Account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thanks Norman. To look up this purchase I'll need your username, email address and Order ID."}, {"role": "user", "content": "normanb1,normanb1@email.com,0709441412"}, {"role": "assistant", "content": "Norman, do you have the shipping status of this purchase?"}, {"role": "user", "content": "Out for Delivery"}, {"role": "assistant", "content": "I would be happy to credit you $8.00 for this shipping."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "I hope that helps! Is there anything else I can do for your today?"}]
|
no
| 7 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}]
|
I want to check my account for more information on an order.
| 1 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}]
|
But I can not access the account because I forgot the password
| 2 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}, {"role": "user", "content": "But I can not access the account because I forgot the password"}, {"role": "assistant", "content": "Sure, I can help with that. I will need your full name and username"}]
|
Joyce Wu
| 3 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}, {"role": "user", "content": "But I can not access the account because I forgot the password"}, {"role": "assistant", "content": "Sure, I can help with that. I will need your full name and username"}, {"role": "user", "content": "Joyce Wu"}]
|
jwu02575
| 4 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}, {"role": "user", "content": "But I can not access the account because I forgot the password"}, {"role": "assistant", "content": "Sure, I can help with that. I will need your full name and username"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "jwu02575"}, {"role": "assistant", "content": "Okay, I cannot recover the old password but I can generate a new one for you. I just need your PIN or the answer to your security question."}]
|
Okay. That will be good too
| 5 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}, {"role": "user", "content": "But I can not access the account because I forgot the password"}, {"role": "assistant", "content": "Sure, I can help with that. I will need your full name and username"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "jwu02575"}, {"role": "assistant", "content": "Okay, I cannot recover the old password but I can generate a new one for you. I just need your PIN or the answer to your security question."}, {"role": "user", "content": "Okay. That will be good too"}]
|
Pin Number: 952340
| 6 |
Customer name is joyce wu. membership level is guest. phone number is (270) 286-0630. delivery address is 2905 lincoln ave baltimore, tx 54209.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "guest", "phone": "(270) 286-0630", "pin_number": "952340", "username": "jwu02575"}, "order": {"street_address": "2905 lincoln ave", "full_address": "2905 lincoln ave baltimore, tx 54209", "city": "baltimore", "state": "tx", "zip_code": "54209"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you?"}, {"role": "user", "content": "I want to check my account for more information on an order."}, {"role": "user", "content": "But I can not access the account because I forgot the password"}, {"role": "assistant", "content": "Sure, I can help with that. I will need your full name and username"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "jwu02575"}, {"role": "assistant", "content": "Okay, I cannot recover the old password but I can generate a new one for you. I just need your PIN or the answer to your security question."}, {"role": "user", "content": "Okay. That will be good too"}, {"role": "user", "content": "Pin Number: 952340"}, {"role": "assistant", "content": "duqosi53n3h is your new password. Is there anything else I can help you with today?"}]
|
No. That will be all. Thanks
| 7 |
Customer name is albert sanders. membership level is guest. email is as589242@email.com. phone number is (513) 935-1756. order ID is 1135512314. purchase date was 2019-10-25. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 0123 lincoln ave newark, ca 43545.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "ujez8glfhv", "customer_name": "albert sanders", "email": "as589242@email.com", "member_level": "guest", "phone": "(513) 935-1756", "username": "as589242"}, "order": {"street_address": "0123 lincoln ave", "full_address": "0123 lincoln ave newark, ca 43545", "city": "newark", "num_products": "2", "order_id": "1135512314", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-10-25", "shipping_status": "delivered", "state": "ca", "zip_code": "43545"}, "product": {"names": ["tommy_hilfiger shirt", "michael_kors jacket"], "amounts": [84, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello"}]
|
I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise.
| 1 |
Customer name is albert sanders. membership level is guest. email is as589242@email.com. phone number is (513) 935-1756. order ID is 1135512314. purchase date was 2019-10-25. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 0123 lincoln ave newark, ca 43545.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "ujez8glfhv", "customer_name": "albert sanders", "email": "as589242@email.com", "member_level": "guest", "phone": "(513) 935-1756", "username": "as589242"}, "order": {"street_address": "0123 lincoln ave", "full_address": "0123 lincoln ave newark, ca 43545", "city": "newark", "num_products": "2", "order_id": "1135512314", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-10-25", "shipping_status": "delivered", "state": "ca", "zip_code": "43545"}, "product": {"names": ["tommy_hilfiger shirt", "michael_kors jacket"], "amounts": [84, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "user", "content": "I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise."}, {"role": "assistant", "content": "Give me your full name"}]
|
Name: Albert Sanders
| 2 |
Customer name is albert sanders. membership level is guest. email is as589242@email.com. phone number is (513) 935-1756. order ID is 1135512314. purchase date was 2019-10-25. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 0123 lincoln ave newark, ca 43545.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "ujez8glfhv", "customer_name": "albert sanders", "email": "as589242@email.com", "member_level": "guest", "phone": "(513) 935-1756", "username": "as589242"}, "order": {"street_address": "0123 lincoln ave", "full_address": "0123 lincoln ave newark, ca 43545", "city": "newark", "num_products": "2", "order_id": "1135512314", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-10-25", "shipping_status": "delivered", "state": "ca", "zip_code": "43545"}, "product": {"names": ["tommy_hilfiger shirt", "michael_kors jacket"], "amounts": [84, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "user", "content": "I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise."}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Name: Albert Sanders"}, {"role": "assistant", "content": "I need your account id, order id, username and email address"}]
|
Account ID: UJEZ8GLFHV, Order ID: 1135512314, Username: as589242, Email Address: as589242@email.com
| 3 |
Customer name is albert sanders. membership level is guest. email is as589242@email.com. phone number is (513) 935-1756. order ID is 1135512314. purchase date was 2019-10-25. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 0123 lincoln ave newark, ca 43545.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "ujez8glfhv", "customer_name": "albert sanders", "email": "as589242@email.com", "member_level": "guest", "phone": "(513) 935-1756", "username": "as589242"}, "order": {"street_address": "0123 lincoln ave", "full_address": "0123 lincoln ave newark, ca 43545", "city": "newark", "num_products": "2", "order_id": "1135512314", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-10-25", "shipping_status": "delivered", "state": "ca", "zip_code": "43545"}, "product": {"names": ["tommy_hilfiger shirt", "michael_kors jacket"], "amounts": [84, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "user", "content": "I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise."}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Name: Albert Sanders"}, {"role": "assistant", "content": "I need your account id, order id, username and email address"}, {"role": "user", "content": "Account ID: UJEZ8GLFHV, Order ID: 1135512314, Username: as589242, Email Address: as589242@email.com"}, {"role": "assistant", "content": "Identity verified"}, {"role": "assistant", "content": "Now I will validate your purchase"}, {"role": "assistant", "content": "Now I will check my system for your order status"}, {"role": "assistant", "content": "Something is obvious wrong with the order"}, {"role": "assistant", "content": "I will update it now"}, {"role": "assistant", "content": "Your order has been updated. You will receive the right items"}]
|
Okay
| 4 |
Customer name is albert sanders. membership level is guest. email is as589242@email.com. phone number is (513) 935-1756. order ID is 1135512314. purchase date was 2019-10-25. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 0123 lincoln ave newark, ca 43545.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "ujez8glfhv", "customer_name": "albert sanders", "email": "as589242@email.com", "member_level": "guest", "phone": "(513) 935-1756", "username": "as589242"}, "order": {"street_address": "0123 lincoln ave", "full_address": "0123 lincoln ave newark, ca 43545", "city": "newark", "num_products": "2", "order_id": "1135512314", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-10-25", "shipping_status": "delivered", "state": "ca", "zip_code": "43545"}, "product": {"names": ["tommy_hilfiger shirt", "michael_kors jacket"], "amounts": [84, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "user", "content": "I want to make sure that the items shipped are the ones I bought because I got an email notification implying otherwise."}, {"role": "assistant", "content": "Give me your full name"}, {"role": "user", "content": "Name: Albert Sanders"}, {"role": "assistant", "content": "I need your account id, order id, username and email address"}, {"role": "user", "content": "Account ID: UJEZ8GLFHV, Order ID: 1135512314, Username: as589242, Email Address: as589242@email.com"}, {"role": "assistant", "content": "Identity verified"}, {"role": "assistant", "content": "Now I will validate your purchase"}, {"role": "assistant", "content": "Now I will check my system for your order status"}, {"role": "assistant", "content": "Something is obvious wrong with the order"}, {"role": "assistant", "content": "I will update it now"}, {"role": "assistant", "content": "Your order has been updated. You will receive the right items"}, {"role": "user", "content": "Okay"}, {"role": "assistant", "content": "Will this be all for today"}]
|
Yes
| 5 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrophoenix924@email.com. phone number is (882) 209-1707. order ID is 1237535775. purchase date was 2019-11-10. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3838 circle drive newark, wa 47317.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "d6gqllsoz1", "customer_name": "alessandro phoenix", "email": "alessandrophoenix924@email.com", "member_level": "gold", "phone": "(882) 209-1707", "username": "alessandrophoenix924"}, "order": {"street_address": "3838 circle drive", "full_address": "3838 circle drive newark, wa 47317", "city": "newark", "num_products": "3", "order_id": "1237535775", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-11-10", "state": "wa", "zip_code": "47317"}, "product": {"names": ["michael_kors jacket", "calvin_klein boots", "guess jeans"], "amounts": [89, 84, 64]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hi
| 1 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrophoenix924@email.com. phone number is (882) 209-1707. order ID is 1237535775. purchase date was 2019-11-10. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3838 circle drive newark, wa 47317.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "d6gqllsoz1", "customer_name": "alessandro phoenix", "email": "alessandrophoenix924@email.com", "member_level": "gold", "phone": "(882) 209-1707", "username": "alessandrophoenix924"}, "order": {"street_address": "3838 circle drive", "full_address": "3838 circle drive newark, wa 47317", "city": "newark", "num_products": "3", "order_id": "1237535775", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-11-10", "state": "wa", "zip_code": "47317"}, "product": {"names": ["michael_kors jacket", "calvin_klein boots", "guess jeans"], "amounts": [89, 84, 64]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi"}]
|
I wanted to check the shipping status of my package
| 2 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrophoenix924@email.com. phone number is (882) 209-1707. order ID is 1237535775. purchase date was 2019-11-10. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3838 circle drive newark, wa 47317.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "d6gqllsoz1", "customer_name": "alessandro phoenix", "email": "alessandrophoenix924@email.com", "member_level": "gold", "phone": "(882) 209-1707", "username": "alessandrophoenix924"}, "order": {"street_address": "3838 circle drive", "full_address": "3838 circle drive newark, wa 47317", "city": "newark", "num_products": "3", "order_id": "1237535775", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-11-10", "state": "wa", "zip_code": "47317"}, "product": {"names": ["michael_kors jacket", "calvin_klein boots", "guess jeans"], "amounts": [89, 84, 64]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "I wanted to check the shipping status of my package"}]
|
I have been waiting for 5 days but I have still not received it
| 3 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrophoenix924@email.com. phone number is (882) 209-1707. order ID is 1237535775. purchase date was 2019-11-10. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3838 circle drive newark, wa 47317.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "d6gqllsoz1", "customer_name": "alessandro phoenix", "email": "alessandrophoenix924@email.com", "member_level": "gold", "phone": "(882) 209-1707", "username": "alessandrophoenix924"}, "order": {"street_address": "3838 circle drive", "full_address": "3838 circle drive newark, wa 47317", "city": "newark", "num_products": "3", "order_id": "1237535775", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-11-10", "state": "wa", "zip_code": "47317"}, "product": {"names": ["michael_kors jacket", "calvin_klein boots", "guess jeans"], "amounts": [89, 84, 64]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "I wanted to check the shipping status of my package"}, {"role": "user", "content": "I have been waiting for 5 days but I have still not received it"}, {"role": "assistant", "content": "Okay, let me check on that for you."}]
|
Thanks
| 4 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrophoenix924@email.com. phone number is (882) 209-1707. order ID is 1237535775. purchase date was 2019-11-10. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3838 circle drive newark, wa 47317.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "d6gqllsoz1", "customer_name": "alessandro phoenix", "email": "alessandrophoenix924@email.com", "member_level": "gold", "phone": "(882) 209-1707", "username": "alessandrophoenix924"}, "order": {"street_address": "3838 circle drive", "full_address": "3838 circle drive newark, wa 47317", "city": "newark", "num_products": "3", "order_id": "1237535775", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}, {'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 84, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/guess-jeans.jpeg'}]", "purchase_date": "2019-11-10", "state": "wa", "zip_code": "47317"}, "product": {"names": ["michael_kors jacket", "calvin_klein boots", "guess jeans"], "amounts": [89, 84, 64]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 34, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi"}, {"role": "user", "content": "I wanted to check the shipping status of my package"}, {"role": "user", "content": "I have been waiting for 5 days but I have still not received it"}, {"role": "assistant", "content": "Okay, let me check on that for you."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Could I get your name or account ID please?"}]
|
Alessandro Phoenix
| 5 |
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