context
stringlengths 136
615
| goal
stringclasses 96
values | metadata
stringlengths 524
1.21k
| message_history
stringlengths 2
4.85k
| output
stringlengths 1
250
| turn
int64 1
39
|
|---|---|---|---|---|---|
Customer name is chloe zhang. membership level is guest. email is czhang34@email.com. phone number is (187) 248-8635. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8942 lexington ave jacksonville, ca 17084.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang34@email.com", "member_level": "guest", "phone": "(187) 248-8635", "username": "czhang34"}, "order": {"street_address": "8942 lexington ave", "full_address": "8942 lexington ave jacksonville, ca 17084", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "17084"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Whenever I try to search for something I'm getting results that are not related to what I searched for."}, {"role": "assistant", "content": "I can help you try to troubleshoot this issue."}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "Could you try logging out of your account and back in to see if that solves the issue?"}, {"role": "user", "content": "Okay I tried that but it still seems to be doing the same thing."}, {"role": "assistant", "content": "Could you try deleting the cookies from your web browser?"}]
|
Ok, just a sec
| 4 |
Customer name is chloe zhang. membership level is guest. email is czhang34@email.com. phone number is (187) 248-8635. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8942 lexington ave jacksonville, ca 17084.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang34@email.com", "member_level": "guest", "phone": "(187) 248-8635", "username": "czhang34"}, "order": {"street_address": "8942 lexington ave", "full_address": "8942 lexington ave jacksonville, ca 17084", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "17084"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Whenever I try to search for something I'm getting results that are not related to what I searched for."}, {"role": "assistant", "content": "I can help you try to troubleshoot this issue."}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "Could you try logging out of your account and back in to see if that solves the issue?"}, {"role": "user", "content": "Okay I tried that but it still seems to be doing the same thing."}, {"role": "assistant", "content": "Could you try deleting the cookies from your web browser?"}, {"role": "user", "content": "Ok, just a sec"}]
|
This is taking a little bit of time
| 5 |
Customer name is chloe zhang. membership level is guest. email is czhang34@email.com. phone number is (187) 248-8635. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8942 lexington ave jacksonville, ca 17084.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang34@email.com", "member_level": "guest", "phone": "(187) 248-8635", "username": "czhang34"}, "order": {"street_address": "8942 lexington ave", "full_address": "8942 lexington ave jacksonville, ca 17084", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "17084"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Whenever I try to search for something I'm getting results that are not related to what I searched for."}, {"role": "assistant", "content": "I can help you try to troubleshoot this issue."}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "Could you try logging out of your account and back in to see if that solves the issue?"}, {"role": "user", "content": "Okay I tried that but it still seems to be doing the same thing."}, {"role": "assistant", "content": "Could you try deleting the cookies from your web browser?"}, {"role": "user", "content": "Ok, just a sec"}, {"role": "user", "content": "This is taking a little bit of time"}]
|
Ahhh, that worked!!!
| 6 |
Customer name is chloe zhang. membership level is guest. email is czhang34@email.com. phone number is (187) 248-8635. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8942 lexington ave jacksonville, ca 17084.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang34@email.com", "member_level": "guest", "phone": "(187) 248-8635", "username": "czhang34"}, "order": {"street_address": "8942 lexington ave", "full_address": "8942 lexington ave jacksonville, ca 17084", "city": "jacksonville", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "17084"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Whenever I try to search for something I'm getting results that are not related to what I searched for."}, {"role": "assistant", "content": "I can help you try to troubleshoot this issue."}, {"role": "user", "content": "Ok"}, {"role": "assistant", "content": "Could you try logging out of your account and back in to see if that solves the issue?"}, {"role": "user", "content": "Okay I tried that but it still seems to be doing the same thing."}, {"role": "assistant", "content": "Could you try deleting the cookies from your web browser?"}, {"role": "user", "content": "Ok, just a sec"}, {"role": "user", "content": "This is taking a little bit of time"}, {"role": "user", "content": "Ahhh, that worked!!!"}, {"role": "assistant", "content": "Oh good, is there anything else I can help with?"}]
|
No, that's all I needed, thank you
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
I would like a refund because i changed my mind on the item i bought
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}]
|
Username: rdomingo924
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}]
|
Email Address: rdomingo924@email.com
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}]
|
Order ID: 2870275995
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}, {"role": "user", "content": "Order ID: 2870275995"}, {"role": "assistant", "content": "Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color?"}]
|
Correct
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}, {"role": "user", "content": "Order ID: 2870275995"}, {"role": "assistant", "content": "Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color?"}, {"role": "user", "content": "Correct"}, {"role": "assistant", "content": "Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card."}]
|
The card the is on file
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}, {"role": "user", "content": "Order ID: 2870275995"}, {"role": "assistant", "content": "Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color?"}, {"role": "user", "content": "Correct"}, {"role": "assistant", "content": "Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card."}, {"role": "user", "content": "The card the is on file"}, {"role": "assistant", "content": "I will need your account ID"}, {"role": "assistant", "content": "I will also need the amount to be refunded."}]
|
Account ID: JUNBGCGZFZ
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}, {"role": "user", "content": "Order ID: 2870275995"}, {"role": "assistant", "content": "Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color?"}, {"role": "user", "content": "Correct"}, {"role": "assistant", "content": "Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card."}, {"role": "user", "content": "The card the is on file"}, {"role": "assistant", "content": "I will need your account ID"}, {"role": "assistant", "content": "I will also need the amount to be refunded."}, {"role": "user", "content": "Account ID: JUNBGCGZFZ"}]
|
$89
| 9 |
Customer name is rodriguez domingo. membership level is silver. email is rdomingo924@email.com. phone number is (968) 397-6422. order ID is 2870275995. purchase date was 2019-10-14. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]. payment method is paypal. delivery address is 3073 primrose ave la fayette, ny 64721.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "junbgcgzfz", "customer_name": "rodriguez domingo", "email": "rdomingo924@email.com", "member_level": "silver", "phone": "(968) 397-6422", "username": "rdomingo924"}, "order": {"street_address": "3073 primrose ave", "full_address": "3073 primrose ave la fayette, ny 64721", "city": "la fayette", "num_products": "1", "order_id": "2870275995", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}]", "purchase_date": "2019-10-14", "state": "ny", "zip_code": "64721"}, "product": {"names": ["calvin_klein boots"], "amounts": [89]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "I would like a refund because i changed my mind on the item i bought"}, {"role": "assistant", "content": "Okay, I will need your full name, username, email address, and order ID to pull up your purchase."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Username: rdomingo924"}, {"role": "user", "content": "Email Address: rdomingo924@email.com"}, {"role": "user", "content": "Order ID: 2870275995"}, {"role": "assistant", "content": "Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color?"}, {"role": "user", "content": "Correct"}, {"role": "assistant", "content": "Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card."}, {"role": "user", "content": "The card the is on file"}, {"role": "assistant", "content": "I will need your account ID"}, {"role": "assistant", "content": "I will also need the amount to be refunded."}, {"role": "user", "content": "Account ID: JUNBGCGZFZ"}, {"role": "user", "content": "$89"}, {"role": "assistant", "content": "All done, is there anything else you needed today?"}]
|
That is everything
| 10 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[]
|
I have questions about the status of my subscription
| 1 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}]
|
Account ID: WSAOSCON3A
| 3 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}]
|
Order ID: 1828779867
| 4 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}]
|
umm, how much is due?
| 5 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}]
|
i'd like to pay it off
| 6 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}]
|
i think i know it, but can you help me pay for the subscription?
| 7 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}]
|
i'd like to get that resolved now if possible
| 8 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}, {"role": "user", "content": "i'd like to get that resolved now if possible"}, {"role": "assistant", "content": "Absolutely. Your username is czhang1, for your reference."}]
|
right, i know that
| 9 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}, {"role": "user", "content": "i'd like to get that resolved now if possible"}, {"role": "assistant", "content": "Absolutely. Your username is czhang1, for your reference."}, {"role": "user", "content": "right, i know that"}, {"role": "assistant", "content": "Would you like to pay the $20 balance now?"}]
|
but yea, i want to pay the balance
| 10 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}, {"role": "user", "content": "i'd like to get that resolved now if possible"}, {"role": "assistant", "content": "Absolutely. Your username is czhang1, for your reference."}, {"role": "user", "content": "right, i know that"}, {"role": "assistant", "content": "Would you like to pay the $20 balance now?"}, {"role": "user", "content": "but yea, i want to pay the balance"}, {"role": "assistant", "content": "Would you like to charge the credit card you have on your account for the remaining balance?"}]
|
yea. that would be perfect
| 11 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}, {"role": "user", "content": "i'd like to get that resolved now if possible"}, {"role": "assistant", "content": "Absolutely. Your username is czhang1, for your reference."}, {"role": "user", "content": "right, i know that"}, {"role": "assistant", "content": "Would you like to pay the $20 balance now?"}, {"role": "user", "content": "but yea, i want to pay the balance"}, {"role": "assistant", "content": "Would you like to charge the credit card you have on your account for the remaining balance?"}, {"role": "user", "content": "yea. that would be perfect"}, {"role": "assistant", "content": "You're all set! I've authorized a charge of $20 to pay the remaining balance on your subscription."}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}]
|
nope, that's it
| 12 |
Customer name is chloe zhang. membership level is bronze. phone number is (906) 965-3328. order ID is 1828779867. delivery address is 9753 2nd ave la fayette, ny 29575.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "wsaoscon3a", "customer_name": "chloe zhang", "member_level": "bronze", "phone": "(906) 965-3328"}, "order": {"street_address": "9753 2nd ave", "full_address": "9753 2nd ave la fayette, ny 29575", "city": "la fayette", "order_id": "1828779867", "state": "ny", "zip_code": "29575"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 32, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "user", "content": "I have questions about the status of my subscription"}, {"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that!"}, {"role": "assistant", "content": "May I get your full name, please?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID?"}, {"role": "user", "content": "Account ID: WSAOSCON3A"}, {"role": "user", "content": "Order ID: 1828779867"}, {"role": "assistant", "content": "Thank you, Chloe. It looks like you do not currently have an active subscription."}, {"role": "user", "content": "umm, how much is due?"}, {"role": "user", "content": "i'd like to pay it off"}, {"role": "assistant", "content": "Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription."}, {"role": "assistant", "content": "I will also send you a link so that you may access your subscription details in the future."}, {"role": "assistant", "content": "Chloe, do you happen to know your username? I can provide that for you if you need it."}, {"role": "user", "content": "i think i know it, but can you help me pay for the subscription?"}, {"role": "user", "content": "i'd like to get that resolved now if possible"}, {"role": "assistant", "content": "Absolutely. Your username is czhang1, for your reference."}, {"role": "user", "content": "right, i know that"}, {"role": "assistant", "content": "Would you like to pay the $20 balance now?"}, {"role": "user", "content": "but yea, i want to pay the balance"}, {"role": "assistant", "content": "Would you like to charge the credit card you have on your account for the remaining balance?"}, {"role": "user", "content": "yea. that would be perfect"}, {"role": "assistant", "content": "You're all set! I've authorized a charge of $20 to pay the remaining balance on your subscription."}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}, {"role": "user", "content": "nope, that's it"}]
|
thanks
| 13 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}]
|
I never got my package and I'd like to check on it.
| 1 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}]
|
Perhaps it was stolen by my neighbor, he's very shifty.
| 2 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}]
|
Crystal Minh
| 3 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}]
|
cm963882
| 4 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}]
|
cm963882@email.com
| 5 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}]
|
Order ID: 1355058491
| 6 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}]
|
I think that does it.
| 7 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}]
|
it's been 9 days.
| 8 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}]
|
9872 Circle Drive Monterey, NY 84876
| 9 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}, {"role": "user", "content": "9872 Circle Drive Monterey, NY 84876"}, {"role": "assistant", "content": "Ok, what is the brand and the type of product?"}]
|
It was a Tommy Hilfiger shirt.
| 10 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}, {"role": "user", "content": "9872 Circle Drive Monterey, NY 84876"}, {"role": "assistant", "content": "Ok, what is the brand and the type of product?"}, {"role": "user", "content": "It was a Tommy Hilfiger shirt."}, {"role": "assistant", "content": "Ok, the shirt has been sent again"}]
|
Wow, thanks for your help!
| 11 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}, {"role": "user", "content": "9872 Circle Drive Monterey, NY 84876"}, {"role": "assistant", "content": "Ok, what is the brand and the type of product?"}, {"role": "user", "content": "It was a Tommy Hilfiger shirt."}, {"role": "assistant", "content": "Ok, the shirt has been sent again"}, {"role": "user", "content": "Wow, thanks for your help!"}, {"role": "assistant", "content": "Of course"}]
|
When will it arrive?
| 12 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}, {"role": "user", "content": "9872 Circle Drive Monterey, NY 84876"}, {"role": "assistant", "content": "Ok, what is the brand and the type of product?"}, {"role": "user", "content": "It was a Tommy Hilfiger shirt."}, {"role": "assistant", "content": "Ok, the shirt has been sent again"}, {"role": "user", "content": "Wow, thanks for your help!"}, {"role": "assistant", "content": "Of course"}, {"role": "user", "content": "When will it arrive?"}, {"role": "assistant", "content": "It will arrive in less than a week"}]
|
sound good, you're the best. tell your boss to give you a raise!
| 13 |
Customer name is crystal minh. membership level is gold. email is cm963882@email.com. phone number is (682) 932-0091. order ID is 1355058491. purchase date was 2020-02-06. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 9872 circle drive monterey, ny 84876.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "u6qnzc7zwm", "customer_name": "crystal minh", "email": "cm963882@email.com", "member_level": "gold", "phone": "(682) 932-0091", "username": "cm963882"}, "order": {"street_address": "9872 circle drive", "full_address": "9872 circle drive monterey, ny 84876", "city": "monterey", "num_products": "1", "order_id": "1355058491", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "purchase_date": "2020-02-06", "state": "ny", "zip_code": "84876"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 30, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi. How can I help you?"}, {"role": "user", "content": "I never got my package and I'd like to check on it."}, {"role": "user", "content": "Perhaps it was stolen by my neighbor, he's very shifty."}, {"role": "assistant", "content": "Ok, can you tell me your name, username, email address, and the order ID from this purchase?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "user", "content": "cm963882"}, {"role": "user", "content": "cm963882@email.com"}, {"role": "user", "content": "Order ID: 1355058491"}, {"role": "user", "content": "I think that does it."}, {"role": "assistant", "content": "How many days have you been waiting for this package?"}, {"role": "user", "content": "it's been 9 days."}, {"role": "assistant", "content": "Ok, since it's been over a week I will have it shipped again"}, {"role": "assistant", "content": "Can you tell me your address?"}, {"role": "user", "content": "9872 Circle Drive Monterey, NY 84876"}, {"role": "assistant", "content": "Ok, what is the brand and the type of product?"}, {"role": "user", "content": "It was a Tommy Hilfiger shirt."}, {"role": "assistant", "content": "Ok, the shirt has been sent again"}, {"role": "user", "content": "Wow, thanks for your help!"}, {"role": "assistant", "content": "Of course"}, {"role": "user", "content": "When will it arrive?"}, {"role": "assistant", "content": "It will arrive in less than a week"}, {"role": "user", "content": "sound good, you're the best. tell your boss to give you a raise!"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
|
That's all, take care!
| 14 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}]
|
Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening.
| 1 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}]
|
yes, it's David Williams.
| 2 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}]
|
Ok, i don't have either of those
| 3 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}]
|
yes, give me a second
| 4 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}, {"role": "user", "content": "yes, give me a second"}]
|
ok that didn't work, anything else I can try?
| 5 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}, {"role": "user", "content": "yes, give me a second"}, {"role": "user", "content": "ok that didn't work, anything else I can try?"}, {"role": "assistant", "content": "Yes, please try and log out of your account and back in. Hopefully that fixes this error"}]
|
ok i will try
| 6 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}, {"role": "user", "content": "yes, give me a second"}, {"role": "user", "content": "ok that didn't work, anything else I can try?"}, {"role": "assistant", "content": "Yes, please try and log out of your account and back in. Hopefully that fixes this error"}, {"role": "user", "content": "ok i will try"}, {"role": "assistant", "content": "Thank you! Let me know if that works"}]
|
I think that did the trick!
| 7 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}, {"role": "user", "content": "yes, give me a second"}, {"role": "user", "content": "ok that didn't work, anything else I can try?"}, {"role": "assistant", "content": "Yes, please try and log out of your account and back in. Hopefully that fixes this error"}, {"role": "user", "content": "ok i will try"}, {"role": "assistant", "content": "Thank you! Let me know if that works"}, {"role": "user", "content": "I think that did the trick!"}]
|
it appears to have accepted my card.
| 8 |
Customer name is david williams. membership level is bronze. email is dwilliams100@email.com. phone number is (124) 677-4669. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 1526 lincoln ave baltimore, tx 86937.
|
troubleshoot_site: credit_card
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dwilliams100@email.com", "member_level": "bronze", "phone": "(124) 677-4669", "username": "dwilliams100"}, "order": {"street_address": "1526 lincoln ave", "full_address": "1526 lincoln ave baltimore, tx 86937", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "tx", "zip_code": "86937"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [89]}, "flow": "troubleshoot_site", "subflow": "credit_card"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "credit_card", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting Acme. How may I help you?"}, {"role": "user", "content": "Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening."}, {"role": "assistant", "content": "I am so sorry this is happening. Let me look into it for you"}, {"role": "assistant", "content": "Can I have your full name/"}, {"role": "user", "content": "yes, it's David Williams."}, {"role": "assistant", "content": "Thank you! I have pull up your account and now I just need to verify a few things."}, {"role": "assistant", "content": "Can you also provide me with the account ID and order ID"}, {"role": "user", "content": "Ok, i don't have either of those"}, {"role": "assistant", "content": "That is ok."}, {"role": "assistant", "content": "Can you try and reenter you credit card information and see if that fixes the problem"}, {"role": "user", "content": "yes, give me a second"}, {"role": "user", "content": "ok that didn't work, anything else I can try?"}, {"role": "assistant", "content": "Yes, please try and log out of your account and back in. Hopefully that fixes this error"}, {"role": "user", "content": "ok i will try"}, {"role": "assistant", "content": "Thank you! Let me know if that works"}, {"role": "user", "content": "I think that did the trick!"}, {"role": "user", "content": "it appears to have accepted my card."}, {"role": "assistant", "content": "Great! I think it was just a glitch in the system. Is there anything else I can assist with today?"}]
|
Nope, that's it, thanks !
| 9 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}]
|
I ordered a pair of jeans in the wrong size and would like to return them
| 1 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}]
|
Yes that is correct
| 2 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}]
|
Chloe Zhang
| 3 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}]
|
Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887
| 4 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}]
|
Bronze
| 5 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}]
|
12/18/2019
| 6 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}]
|
Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging
| 7 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}, {"role": "user", "content": "Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging"}, {"role": "assistant", "content": "I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that."}]
|
Could you speak with a manager?
| 8 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}, {"role": "user", "content": "Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging"}, {"role": "assistant", "content": "I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that."}, {"role": "user", "content": "Could you speak with a manager?"}, {"role": "assistant", "content": "Chloe, if I could get your phone number I will have a manager contact you."}]
|
With everything shut down and the kids out of school, everything has been chaotic
| 9 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}, {"role": "user", "content": "Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging"}, {"role": "assistant", "content": "I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that."}, {"role": "user", "content": "Could you speak with a manager?"}, {"role": "assistant", "content": "Chloe, if I could get your phone number I will have a manager contact you."}, {"role": "user", "content": "With everything shut down and the kids out of school, everything has been chaotic"}]
|
206-645-9683
| 10 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}, {"role": "user", "content": "Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging"}, {"role": "assistant", "content": "I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that."}, {"role": "user", "content": "Could you speak with a manager?"}, {"role": "assistant", "content": "Chloe, if I could get your phone number I will have a manager contact you."}, {"role": "user", "content": "With everything shut down and the kids out of school, everything has been chaotic"}, {"role": "user", "content": "206-645-9683"}, {"role": "assistant", "content": "I understand."}, {"role": "assistant", "content": "Chloe I have contacted a manager and given them your phone number. You should be hearing from them shortly."}]
|
Thank you
| 11 |
Customer name is chloe zhang. membership level is bronze. email is chloezhang174@email.com. phone number is (206) 645-9683. order ID is 0142254887. purchase date was 2019-12-18. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. payment method is paypal. delivery address is 1535 2nd ave la fayette, ny 58825.
|
product_defect: return_size
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "chloezhang174@email.com", "member_level": "bronze", "phone": "(206) 645-9683", "username": "chloezhang174"}, "order": {"street_address": "1535 2nd ave", "full_address": "1535 2nd ave la fayette, ny 58825", "city": "la fayette", "num_products": "1", "order_id": "0142254887", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "purchase_date": "2019-12-18", "state": "ny", "zip_code": "58825"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [74]}, "flow": "product_defect", "subflow": "return_size"}, "total_dialogue_turns": 31, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_size", "customer_name": "chloe zhang", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Good afternoon, how can I help you today?"}, {"role": "user", "content": "I ordered a pair of jeans in the wrong size and would like to return them"}, {"role": "assistant", "content": "I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?"}, {"role": "user", "content": "Yes that is correct"}, {"role": "assistant", "content": "Can I please get your full name or Account ID?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe. Please give me a moment as I pull up your account"}, {"role": "assistant", "content": "Could I please get your username, email address and order ID to validate the puchase?"}, {"role": "user", "content": "Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887"}, {"role": "assistant", "content": "Thank you so much. What is your membership level Chloe?"}, {"role": "user", "content": "Bronze"}, {"role": "assistant", "content": "Can you tell me what day this was purchased?"}, {"role": "user", "content": "12/18/2019"}, {"role": "assistant", "content": "Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days."}, {"role": "user", "content": "Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging"}, {"role": "assistant", "content": "I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that."}, {"role": "user", "content": "Could you speak with a manager?"}, {"role": "assistant", "content": "Chloe, if I could get your phone number I will have a manager contact you."}, {"role": "user", "content": "With everything shut down and the kids out of school, everything has been chaotic"}, {"role": "user", "content": "206-645-9683"}, {"role": "assistant", "content": "I understand."}, {"role": "assistant", "content": "Chloe I have contacted a manager and given them your phone number. You should be hearing from them shortly."}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
I don't guess so. I will wait for a call from the manager
| 12 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}]
|
Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it
| 1 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it"}, {"role": "assistant", "content": "Sure, can I have your full name or account ID?"}]
|
Sanya Afzal
| 2 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it"}, {"role": "assistant", "content": "Sure, can I have your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "I will write a report to let the Purchasing Department know about this to better keep these items in stock for you."}]
|
Thank you. Would you be able to deliver it once it is back in stock
| 3 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it"}, {"role": "assistant", "content": "Sure, can I have your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "I will write a report to let the Purchasing Department know about this to better keep these items in stock for you."}, {"role": "user", "content": "Thank you. Would you be able to deliver it once it is back in stock"}, {"role": "assistant", "content": "Yes, I can back-order the item for you and it will ship immediately as soon as it is available."}]
|
Great!
| 4 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it"}, {"role": "assistant", "content": "Sure, can I have your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "I will write a report to let the Purchasing Department know about this to better keep these items in stock for you."}, {"role": "user", "content": "Thank you. Would you be able to deliver it once it is back in stock"}, {"role": "assistant", "content": "Yes, I can back-order the item for you and it will ship immediately as soon as it is available."}, {"role": "user", "content": "Great!"}, {"role": "assistant", "content": "Should I use the credit card that is on file?"}]
|
Yes please
| 5 |
Customer name is sanya afzal. membership level is gold. email is sanyaa89@email.com. phone number is (924) 075-0270. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 3740 kennedy st san mateo, ny 70597.
|
purchase_dispute: out_of_stock_one_item
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "sanyaa89@email.com", "member_level": "gold", "phone": "(924) 075-0270", "username": "sanyaa89"}, "order": {"street_address": "3740 kennedy st", "full_address": "3740 kennedy st san mateo, ny 70597", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "70597"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_one_item", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it"}, {"role": "assistant", "content": "Sure, can I have your full name or account ID?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "I will write a report to let the Purchasing Department know about this to better keep these items in stock for you."}, {"role": "user", "content": "Thank you. Would you be able to deliver it once it is back in stock"}, {"role": "assistant", "content": "Yes, I can back-order the item for you and it will ship immediately as soon as it is available."}, {"role": "user", "content": "Great!"}, {"role": "assistant", "content": "Should I use the credit card that is on file?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Perfect, I have placed the back order for you."}, {"role": "assistant", "content": "Is there anything else I can do today?"}]
|
Thats all. Thank you so much
| 6 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi how cna i help you today?"}]
|
I have questions about a product
| 1 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
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single_item_query: jeans_other_3
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{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
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[{"role": "assistant", "content": "Hi how cna i help you today?"}, {"role": "user", "content": "I have questions about a product"}]
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guess jeans
| 2 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
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single_item_query: jeans_other_3
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{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
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[{"role": "assistant", "content": "Hi how cna i help you today?"}, {"role": "user", "content": "I have questions about a product"}, {"role": "user", "content": "guess jeans"}]
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what sizes are available?
| 3 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
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single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
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[{"role": "assistant", "content": "Hi how cna i help you today?"}, {"role": "user", "content": "I have questions about a product"}, {"role": "user", "content": "guess jeans"}, {"role": "user", "content": "what sizes are available?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of every month"}]
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blah ok
| 4 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
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single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
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[{"role": "assistant", "content": "Hi how cna i help you today?"}, {"role": "user", "content": "I have questions about a product"}, {"role": "user", "content": "guess jeans"}, {"role": "user", "content": "what sizes are available?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of every month"}, {"role": "user", "content": "blah ok"}]
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ill look cute in them next month
| 5 |
Customer name is alessandro phoenix. membership level is gold. phone number is (273) 386-4070. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 6664 2nd ave brighton, ny 38264.
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single_item_query: jeans_other_3
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{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(273) 386-4070"}, "order": {"street_address": "6664 2nd ave", "full_address": "6664 2nd ave brighton, ny 38264", "city": "brighton", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "ny", "zip_code": "38264"}, "product": {"names": ["guess jeans"], "amounts": [79]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "alessandro phoenix", "member_level": "gold"}
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[{"role": "assistant", "content": "Hi how cna i help you today?"}, {"role": "user", "content": "I have questions about a product"}, {"role": "user", "content": "guess jeans"}, {"role": "user", "content": "what sizes are available?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of every month"}, {"role": "user", "content": "blah ok"}, {"role": "user", "content": "ill look cute in them next month"}, {"role": "assistant", "content": "yes! defintiely"}]
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that was all I needed, thanks!
| 6 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}]
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I am having trouble accessing my account.
| 1 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}]
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I can't seem to figure out the password.
| 2 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}]
|
David Williams
| 3 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}]
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no i don't
| 4 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "Can I have your zip code, phone number, or email address? I need 2 of 3."}]
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(847) 683-0121
| 5 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "Can I have your zip code, phone number, or email address? I need 2 of 3."}, {"role": "user", "content": "(847) 683-0121"}]
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76378
| 6 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "Can I have your zip code, phone number, or email address? I need 2 of 3."}, {"role": "user", "content": "(847) 683-0121"}, {"role": "user", "content": "76378"}, {"role": "assistant", "content": "I see that your username is dwilliams1"}]
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okay. I'll write that down
| 7 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "Can I have your zip code, phone number, or email address? I need 2 of 3."}, {"role": "user", "content": "(847) 683-0121"}, {"role": "user", "content": "76378"}, {"role": "assistant", "content": "I see that your username is dwilliams1"}, {"role": "user", "content": "okay. I'll write that down"}, {"role": "assistant", "content": "OK, to generate a new password for you I will need your PIN or the answer to your security question."}]
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alexander is the answer.
| 8 |
Customer name is david williams. membership level is bronze. phone number is (847) 683-0121. delivery address is 9163 brushwick dr brighton, ny 76378.
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account_access: recover_password
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{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(847) 683-0121", "security_answer": "alexander"}, "order": {"street_address": "9163 brushwick dr", "full_address": "9163 brushwick dr brighton, ny 76378", "city": "brighton", "state": "ny", "zip_code": "76378"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "I am having trouble accessing my account."}, {"role": "user", "content": "I can't seem to figure out the password."}, {"role": "assistant", "content": "Sure, I can help reset your password."}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Do you have your username?"}, {"role": "user", "content": "no i don't"}, {"role": "assistant", "content": "Can I have your zip code, phone number, or email address? I need 2 of 3."}, {"role": "user", "content": "(847) 683-0121"}, {"role": "user", "content": "76378"}, {"role": "assistant", "content": "I see that your username is dwilliams1"}, {"role": "user", "content": "okay. I'll write that down"}, {"role": "assistant", "content": "OK, to generate a new password for you I will need your PIN or the answer to your security question."}, {"role": "user", "content": "alexander is the answer."}, {"role": "assistant", "content": "Here is your new password: jukhvgg9zm"}, {"role": "assistant", "content": "Is there anything else I can help with today?"}]
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great. That's all thanks!
| 9 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
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troubleshoot_site: slow_speed
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{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
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[{"role": "assistant", "content": "Hello, how can I help you today?"}]
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Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop
| 1 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
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troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop"}, {"role": "assistant", "content": "No worries let me see what I can do to help."}, {"role": "assistant", "content": "Have you tired any other websites to see if it's just us or on your end?"}]
|
It just seems to be your site.
| 2 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
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troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop"}, {"role": "assistant", "content": "No worries let me see what I can do to help."}, {"role": "assistant", "content": "Have you tired any other websites to see if it's just us or on your end?"}, {"role": "user", "content": "It just seems to be your site."}, {"role": "assistant", "content": "Okay then, have you tried closing all your other tabs and programs and trying again?"}, {"role": "assistant", "content": "A lot of different things can cause slowdowns"}]
|
I closed out the other things I had running and it still seems slow - is there anything else I can try?
| 3 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop"}, {"role": "assistant", "content": "No worries let me see what I can do to help."}, {"role": "assistant", "content": "Have you tired any other websites to see if it's just us or on your end?"}, {"role": "user", "content": "It just seems to be your site."}, {"role": "assistant", "content": "Okay then, have you tried closing all your other tabs and programs and trying again?"}, {"role": "assistant", "content": "A lot of different things can cause slowdowns"}, {"role": "user", "content": "I closed out the other things I had running and it still seems slow - is there anything else I can try?"}, {"role": "assistant", "content": "Can you try logging out and logging back in again?"}]
|
I will do that...
| 4 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop"}, {"role": "assistant", "content": "No worries let me see what I can do to help."}, {"role": "assistant", "content": "Have you tired any other websites to see if it's just us or on your end?"}, {"role": "user", "content": "It just seems to be your site."}, {"role": "assistant", "content": "Okay then, have you tried closing all your other tabs and programs and trying again?"}, {"role": "assistant", "content": "A lot of different things can cause slowdowns"}, {"role": "user", "content": "I closed out the other things I had running and it still seems slow - is there anything else I can try?"}, {"role": "assistant", "content": "Can you try logging out and logging back in again?"}, {"role": "user", "content": "I will do that..."}]
|
I think that worked - it's loading much faster now.
| 5 |
Customer name is norman bouchard. membership level is gold. email is normanbouchard218@email.com. phone number is (201) 423-9136. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 9850 1st ave brighton, mi 92133.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "email": "normanbouchard218@email.com", "member_level": "gold", "phone": "(201) 423-9136", "username": "normanbouchard218"}, "order": {"street_address": "9850 1st ave", "full_address": "9850 1st ave brighton, mi 92133", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 99, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "state": "mi", "zip_code": "92133"}, "product": {"names": ["tommy_hilfiger jeans"], "amounts": [99]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "norman bouchard", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop"}, {"role": "assistant", "content": "No worries let me see what I can do to help."}, {"role": "assistant", "content": "Have you tired any other websites to see if it's just us or on your end?"}, {"role": "user", "content": "It just seems to be your site."}, {"role": "assistant", "content": "Okay then, have you tried closing all your other tabs and programs and trying again?"}, {"role": "assistant", "content": "A lot of different things can cause slowdowns"}, {"role": "user", "content": "I closed out the other things I had running and it still seems slow - is there anything else I can try?"}, {"role": "assistant", "content": "Can you try logging out and logging back in again?"}, {"role": "user", "content": "I will do that..."}, {"role": "user", "content": "I think that worked - it's loading much faster now."}, {"role": "assistant", "content": "That's great to hear. Is there anything else I can help you with today"}]
|
Nope - that's it!
| 6 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
I am trying to get into my account, but forgot my username.
| 1 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Could I have your zip code, phone number, and email address to verify your identity?"}]
|
Zip: 23094
| 3 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Could I have your zip code, phone number, and email address to verify your identity?"}, {"role": "user", "content": "Zip: 23094"}]
|
Phone Number: (050) 602-3564
| 4 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Could I have your zip code, phone number, and email address to verify your identity?"}, {"role": "user", "content": "Zip: 23094"}, {"role": "user", "content": "Phone Number: (050) 602-3564"}]
|
Email Address: ap778901@email.com
| 5 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Could I have your zip code, phone number, and email address to verify your identity?"}, {"role": "user", "content": "Zip: 23094"}, {"role": "user", "content": "Phone Number: (050) 602-3564"}, {"role": "user", "content": "Email Address: ap778901@email.com"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Your username is aphoenix1"}]
|
Thanks!!
| 6 |
Customer name is alessandro phoenix. membership level is silver. email is ap778901@email.com. phone number is (050) 602-3564. delivery address is 5726 lexington ave monterey, wa 23094.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "email": "ap778901@email.com", "member_level": "silver", "phone": "(050) 602-3564", "username": "ap778901"}, "order": {"street_address": "5726 lexington ave", "full_address": "5726 lexington ave monterey, wa 23094", "city": "monterey", "state": "wa", "zip_code": "23094"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "alessandro phoenix", "member_level": "silver"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "I am trying to get into my account, but forgot my username."}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Could I have your zip code, phone number, and email address to verify your identity?"}, {"role": "user", "content": "Zip: 23094"}, {"role": "user", "content": "Phone Number: (050) 602-3564"}, {"role": "user", "content": "Email Address: ap778901@email.com"}, {"role": "assistant", "content": "Thank you"}, {"role": "assistant", "content": "Your username is aphoenix1"}, {"role": "user", "content": "Thanks!!"}, {"role": "assistant", "content": "You should be able to access your account."}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
Yes, I just logged in! That is all!
| 7 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo338@email.com. phone number is (263) 982-0198. order ID is 2354853282. purchase date was 2019-11-03. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8541 brushwick dr raleigh, tx 44678.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "jzpfjbiij7", "customer_name": "rodriguez domingo", "email": "rdomingo338@email.com", "member_level": "gold", "phone": "(263) 982-0198", "username": "rdomingo338"}, "order": {"street_address": "8541 brushwick dr", "full_address": "8541 brushwick dr raleigh, tx 44678", "city": "raleigh", "num_products": "2", "order_id": "2354853282", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-11-03", "shipping_status": "order received", "state": "tx", "zip_code": "44678"}, "product": {"names": ["michael_kors jeans", "michael_kors jacket"], "amounts": [69, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi, how can i help you?"}]
|
HI. My confirmation email that I received does not have the correct items on it.
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo338@email.com. phone number is (263) 982-0198. order ID is 2354853282. purchase date was 2019-11-03. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8541 brushwick dr raleigh, tx 44678.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "jzpfjbiij7", "customer_name": "rodriguez domingo", "email": "rdomingo338@email.com", "member_level": "gold", "phone": "(263) 982-0198", "username": "rdomingo338"}, "order": {"street_address": "8541 brushwick dr", "full_address": "8541 brushwick dr raleigh, tx 44678", "city": "raleigh", "num_products": "2", "order_id": "2354853282", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-11-03", "shipping_status": "order received", "state": "tx", "zip_code": "44678"}, "product": {"names": ["michael_kors jeans", "michael_kors jacket"], "amounts": [69, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi, how can i help you?"}, {"role": "user", "content": "HI. My confirmation email that I received does not have the correct items on it."}]
|
I want to make sure my order is correct
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo338@email.com. phone number is (263) 982-0198. order ID is 2354853282. purchase date was 2019-11-03. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8541 brushwick dr raleigh, tx 44678.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "jzpfjbiij7", "customer_name": "rodriguez domingo", "email": "rdomingo338@email.com", "member_level": "gold", "phone": "(263) 982-0198", "username": "rdomingo338"}, "order": {"street_address": "8541 brushwick dr", "full_address": "8541 brushwick dr raleigh, tx 44678", "city": "raleigh", "num_products": "2", "order_id": "2354853282", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-11-03", "shipping_status": "order received", "state": "tx", "zip_code": "44678"}, "product": {"names": ["michael_kors jeans", "michael_kors jacket"], "amounts": [69, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi, how can i help you?"}, {"role": "user", "content": "HI. My confirmation email that I received does not have the correct items on it."}, {"role": "user", "content": "I want to make sure my order is correct"}, {"role": "assistant", "content": "so, you would like to check on an order, right? May I have your name please?"}]
|
Yes. What I ordered and what was in the email was different
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo338@email.com. phone number is (263) 982-0198. order ID is 2354853282. purchase date was 2019-11-03. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8541 brushwick dr raleigh, tx 44678.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "jzpfjbiij7", "customer_name": "rodriguez domingo", "email": "rdomingo338@email.com", "member_level": "gold", "phone": "(263) 982-0198", "username": "rdomingo338"}, "order": {"street_address": "8541 brushwick dr", "full_address": "8541 brushwick dr raleigh, tx 44678", "city": "raleigh", "num_products": "2", "order_id": "2354853282", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "purchase_date": "2019-11-03", "shipping_status": "order received", "state": "tx", "zip_code": "44678"}, "product": {"names": ["michael_kors jeans", "michael_kors jacket"], "amounts": [69, 89]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 39, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "hi, how can i help you?"}, {"role": "user", "content": "HI. My confirmation email that I received does not have the correct items on it."}, {"role": "user", "content": "I want to make sure my order is correct"}, {"role": "assistant", "content": "so, you would like to check on an order, right? May I have your name please?"}, {"role": "user", "content": "Yes. What I ordered and what was in the email was different"}]
|
Rodriguez Domingo
| 4 |
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