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Customer name is david williams. membership level is bronze. phone number is (536) 650-0258. delivery address is 2063 lexington ave san lima, mi 69246.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(536) 650-0258", "pin_number": "800227", "username": "dwilliams510"}, "order": {"street_address": "2063 lexington ave", "full_address": "2063 lexington ave san lima, mi 69246", "city": "san lima", "state": "mi", "zip_code": "69246"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[]
|
I just need to get my password reset
| 1 |
Customer name is david williams. membership level is bronze. phone number is (536) 650-0258. delivery address is 2063 lexington ave san lima, mi 69246.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(536) 650-0258", "pin_number": "800227", "username": "dwilliams510"}, "order": {"street_address": "2063 lexington ave", "full_address": "2063 lexington ave san lima, mi 69246", "city": "san lima", "state": "mi", "zip_code": "69246"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "user", "content": "I just need to get my password reset"}, {"role": "assistant", "content": "Sure thing."}, {"role": "assistant", "content": "What's your name?"}]
|
David Williams
| 2 |
Customer name is david williams. membership level is bronze. phone number is (536) 650-0258. delivery address is 2063 lexington ave san lima, mi 69246.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(536) 650-0258", "pin_number": "800227", "username": "dwilliams510"}, "order": {"street_address": "2063 lexington ave", "full_address": "2063 lexington ave san lima, mi 69246", "city": "san lima", "state": "mi", "zip_code": "69246"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "user", "content": "I just need to get my password reset"}, {"role": "assistant", "content": "Sure thing."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "What's your username?"}]
|
dwilliams510
| 3 |
Customer name is david williams. membership level is bronze. phone number is (536) 650-0258. delivery address is 2063 lexington ave san lima, mi 69246.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(536) 650-0258", "pin_number": "800227", "username": "dwilliams510"}, "order": {"street_address": "2063 lexington ave", "full_address": "2063 lexington ave san lima, mi 69246", "city": "san lima", "state": "mi", "zip_code": "69246"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "user", "content": "I just need to get my password reset"}, {"role": "assistant", "content": "Sure thing."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "What's your username?"}, {"role": "user", "content": "dwilliams510"}, {"role": "assistant", "content": "I will need your PIN, or the answer to your security question to generate a new password for you."}]
|
800227
| 4 |
Customer name is david williams. membership level is bronze. phone number is (536) 650-0258. delivery address is 2063 lexington ave san lima, mi 69246.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "bronze", "phone": "(536) 650-0258", "pin_number": "800227", "username": "dwilliams510"}, "order": {"street_address": "2063 lexington ave", "full_address": "2063 lexington ave san lima, mi 69246", "city": "san lima", "state": "mi", "zip_code": "69246"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "david williams", "member_level": "bronze"}
|
[{"role": "user", "content": "I just need to get my password reset"}, {"role": "assistant", "content": "Sure thing."}, {"role": "assistant", "content": "What's your name?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "What's your username?"}, {"role": "user", "content": "dwilliams510"}, {"role": "assistant", "content": "I will need your PIN, or the answer to your security question to generate a new password for you."}, {"role": "user", "content": "800227"}, {"role": "assistant", "content": "Your new password is bw54ymys1bp"}, {"role": "assistant", "content": "Can I help you with anything else David?"}]
|
that is it thanks
| 5 |
Customer name is sanya afzal. membership level is bronze. phone number is (504) 275-4266. delivery address is 5466 primrose ave raleigh, ca 10052.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "bronze", "phone": "(504) 275-4266"}, "order": {"street_address": "5466 primrose ave", "full_address": "5466 primrose ave raleigh, ca 10052", "city": "raleigh", "state": "ca", "zip_code": "10052"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
Hi! Can you tell me about the return policy? I was thinking of buying a few things, but I want to make sure that I can return them if they don't fit.
| 1 |
Customer name is sanya afzal. membership level is bronze. phone number is (504) 275-4266. delivery address is 5466 primrose ave raleigh, ca 10052.
|
storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "bronze", "phone": "(504) 275-4266"}, "order": {"street_address": "5466 primrose ave", "full_address": "5466 primrose ave raleigh, ca 10052", "city": "raleigh", "state": "ca", "zip_code": "10052"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! Can you tell me about the return policy? I was thinking of buying a few things, but I want to make sure that I can return them if they don't fit."}, {"role": "assistant", "content": "Sure"}, {"role": "assistant", "content": "The policy on returns depends on your membership level. Gold members are allowed unlimited returns. Silver members are allowed returns for purchases made in the last 6 months."}, {"role": "assistant", "content": "Bronze members are allowed returns for purchases made in the last 90 days. All other membrs are allowed returns for purchases made in the last 30 days."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
Awesome! That's great. Thank you for your help. That's all.
| 2 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
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subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[]
|
Wanted to know status of subscriptions?
| 1 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}]
|
How much do I owe to keep it active?
| 3 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}]
|
BUGWHX3EBS
| 4 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}, {"role": "user", "content": "BUGWHX3EBS"}]
|
Order ID: 9553621022
| 5 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}, {"role": "user", "content": "BUGWHX3EBS"}, {"role": "user", "content": "Order ID: 9553621022"}, {"role": "assistant", "content": "It looks like $49 was due yesterday. Will you be making that payment or would you like me to process it for you?"}, {"role": "assistant", "content": "ok, great, I"}]
|
No I will do it later tonight
| 6 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}, {"role": "user", "content": "BUGWHX3EBS"}, {"role": "user", "content": "Order ID: 9553621022"}, {"role": "assistant", "content": "It looks like $49 was due yesterday. Will you be making that payment or would you like me to process it for you?"}, {"role": "assistant", "content": "ok, great, I"}, {"role": "user", "content": "No I will do it later tonight"}, {"role": "assistant", "content": "ok great! I'll send you a link so you can check yourself in the future!"}]
|
Thanks for letting me know
| 7 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}, {"role": "user", "content": "BUGWHX3EBS"}, {"role": "user", "content": "Order ID: 9553621022"}, {"role": "assistant", "content": "It looks like $49 was due yesterday. Will you be making that payment or would you like me to process it for you?"}, {"role": "assistant", "content": "ok, great, I"}, {"role": "user", "content": "No I will do it later tonight"}, {"role": "assistant", "content": "ok great! I'll send you a link so you can check yourself in the future!"}, {"role": "user", "content": "Thanks for letting me know"}]
|
Thanks
| 8 |
Customer name is alessandro phoenix. membership level is guest. phone number is (037) 225-2721. order ID is 9553621022. delivery address is 6635 lincoln ave monterey, mi 60359.
|
subscription_inquiry: status_due_amount
|
{"scenario": {"personal": {"account_id": "bugwhx3ebs", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(037) 225-2721"}, "order": {"street_address": "6635 lincoln ave", "full_address": "6635 lincoln ave monterey, mi 60359", "city": "monterey", "order_id": "9553621022", "state": "mi", "zip_code": "60359"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_amount"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_amount", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "user", "content": "Wanted to know status of subscriptions?"}, {"role": "assistant", "content": "sure!"}, {"role": "assistant", "content": "may I have your name please?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Thanks, I'll also need your account ID and order ID."}, {"role": "user", "content": "How much do I owe to keep it active?"}, {"role": "user", "content": "BUGWHX3EBS"}, {"role": "user", "content": "Order ID: 9553621022"}, {"role": "assistant", "content": "It looks like $49 was due yesterday. Will you be making that payment or would you like me to process it for you?"}, {"role": "assistant", "content": "ok, great, I"}, {"role": "user", "content": "No I will do it later tonight"}, {"role": "assistant", "content": "ok great! I'll send you a link so you can check yourself in the future!"}, {"role": "user", "content": "Thanks for letting me know"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "you're welcome, you can just sign into the link with your user name aphonenix1"}, {"role": "assistant", "content": "have a great afternoon! thanks for chatting!"}]
|
Ok I will do that
| 9 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?
| 1 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}]
|
Okay, My name is Albert Sanders
| 2 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}, {"role": "user", "content": "Okay, My name is Albert Sanders"}, {"role": "assistant", "content": "Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly?"}]
|
Yep
| 3 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}, {"role": "user", "content": "Okay, My name is Albert Sanders"}, {"role": "assistant", "content": "Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly?"}, {"role": "user", "content": "Yep"}]
|
That didn't seem to help/
| 4 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}, {"role": "user", "content": "Okay, My name is Albert Sanders"}, {"role": "assistant", "content": "Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly?"}, {"role": "user", "content": "Yep"}, {"role": "user", "content": "That didn't seem to help/"}, {"role": "assistant", "content": "Sorry for this, you could try closing other browser tabs and applications on your computer. They may be slowing the site down"}]
|
I will try that.
| 5 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}, {"role": "user", "content": "Okay, My name is Albert Sanders"}, {"role": "assistant", "content": "Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly?"}, {"role": "user", "content": "Yep"}, {"role": "user", "content": "That didn't seem to help/"}, {"role": "assistant", "content": "Sorry for this, you could try closing other browser tabs and applications on your computer. They may be slowing the site down"}, {"role": "user", "content": "I will try that."}]
|
That seemed to work!
| 6 |
Customer name is albert sanders. membership level is guest. email is asanders883@email.com. phone number is (019) 096-1299. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 8610 circle drive san mateo, wa 2812.
|
troubleshoot_site: slow_speed
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "asanders883@email.com", "member_level": "guest", "phone": "(019) 096-1299", "username": "asanders883"}, "order": {"street_address": "8610 circle drive", "full_address": "8610 circle drive san mateo, wa 2812", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "wa", "zip_code": "2812"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [94]}, "flow": "troubleshoot_site", "subflow": "slow_speed"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "slow_speed", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi. I'm trying to browse the site and it is lagging so bad that the page expires before loading. Are you having issues with the site?"}, {"role": "assistant", "content": "Everything seems fine on our end, if you could give me your name I could walk you through steps to troubleshoot this issue."}, {"role": "user", "content": "Okay, My name is Albert Sanders"}, {"role": "assistant", "content": "Thanks, Albert. Could you try logging out of your account and back in and see if the site loads correctly?"}, {"role": "user", "content": "Yep"}, {"role": "user", "content": "That didn't seem to help/"}, {"role": "assistant", "content": "Sorry for this, you could try closing other browser tabs and applications on your computer. They may be slowing the site down"}, {"role": "user", "content": "I will try that."}, {"role": "user", "content": "That seemed to work!"}, {"role": "assistant", "content": "Oh, perfect. Is there anything else I can do for you?"}]
|
No. Thank you so much!
| 7 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[]
|
Hi, is this the online chat help site?
| 1 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi, is this the online chat help site?"}, {"role": "assistant", "content": "yes!"}, {"role": "assistant", "content": "what can i help oyou with"}]
|
I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits.
| 2 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi, is this the online chat help site?"}, {"role": "assistant", "content": "yes!"}, {"role": "assistant", "content": "what can i help oyou with"}, {"role": "user", "content": "I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits."}, {"role": "assistant", "content": "Do you want to know the status of your premium subscription?"}]
|
I know I am bronze, but what could cancel that?
| 3 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi, is this the online chat help site?"}, {"role": "assistant", "content": "yes!"}, {"role": "assistant", "content": "what can i help oyou with"}, {"role": "user", "content": "I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits."}, {"role": "assistant", "content": "Do you want to know the status of your premium subscription?"}, {"role": "user", "content": "I know I am bronze, but what could cancel that?"}, {"role": "assistant", "content": "You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this"}, {"role": "assistant", "content": "it will only be canceled if you dont cancel or pay your bill"}]
|
Ok, so it wouldn't just cancel automatically on me? That's great, I will go ahead and see if I can find her gifts.
| 4 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi, is this the online chat help site?"}, {"role": "assistant", "content": "yes!"}, {"role": "assistant", "content": "what can i help oyou with"}, {"role": "user", "content": "I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits."}, {"role": "assistant", "content": "Do you want to know the status of your premium subscription?"}, {"role": "user", "content": "I know I am bronze, but what could cancel that?"}, {"role": "assistant", "content": "You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this"}, {"role": "assistant", "content": "it will only be canceled if you dont cancel or pay your bill"}, {"role": "user", "content": "Ok, so it wouldn't just cancel automatically on me? That's great, I will go ahead and see if I can find her gifts."}]
|
I appreciate you checking on that for me.
| 5 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (433) 392-6165. delivery address is 9392 woodshore st san lima, mi 33435.
|
storewide_query: policy_3
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(433) 392-6165"}, "order": {"street_address": "9392 woodshore st", "full_address": "9392 woodshore st san lima, mi 33435", "city": "san lima", "state": "mi", "zip_code": "33435"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_3"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_3", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "user", "content": "Hi, is this the online chat help site?"}, {"role": "assistant", "content": "yes!"}, {"role": "assistant", "content": "what can i help oyou with"}, {"role": "user", "content": "I want to know how the premium subscriptions get cancelled? I am thinking about doing some shopping for my daughter's birthday and I may need the benefits."}, {"role": "assistant", "content": "Do you want to know the status of your premium subscription?"}, {"role": "user", "content": "I know I am bronze, but what could cancel that?"}, {"role": "assistant", "content": "You may cancel your subscription anytime and will not be charged for future months. For the current month, you are still responsible for the full monthly billing amount and will continue to receive the subscription services for the remainder of this"}, {"role": "assistant", "content": "it will only be canceled if you dont cancel or pay your bill"}, {"role": "user", "content": "Ok, so it wouldn't just cancel automatically on me? That's great, I will go ahead and see if I can find her gifts."}, {"role": "user", "content": "I appreciate you checking on that for me."}, {"role": "assistant", "content": "of course"}, {"role": "assistant", "content": "do you need anything else?"}]
|
No that was all I wanted to ask today.
| 6 |
Customer name is albert sanders. membership level is silver. phone number is (911) 355-6568. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 0418 lincoln ave san lima, mi 45256.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(911) 355-6568"}, "order": {"street_address": "0418 lincoln ave", "full_address": "0418 lincoln ave san lima, mi 45256", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "45256"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! What can I do for you?"}]
|
Hi
| 1 |
Customer name is albert sanders. membership level is silver. phone number is (911) 355-6568. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 0418 lincoln ave san lima, mi 45256.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(911) 355-6568"}, "order": {"street_address": "0418 lincoln ave", "full_address": "0418 lincoln ave san lima, mi 45256", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "45256"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "Hi"}, {"role": "assistant", "content": "How can I help you?"}]
|
I would like to know if these jeans are available in a smaller size
| 2 |
Customer name is albert sanders. membership level is silver. phone number is (911) 355-6568. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 0418 lincoln ave san lima, mi 45256.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(911) 355-6568"}, "order": {"street_address": "0418 lincoln ave", "full_address": "0418 lincoln ave san lima, mi 45256", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "45256"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "Hi"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know if these jeans are available in a smaller size"}, {"role": "assistant", "content": "Sure. What is the product in question exactly?"}]
|
Guess jeans $74
| 3 |
Customer name is albert sanders. membership level is silver. phone number is (911) 355-6568. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 0418 lincoln ave san lima, mi 45256.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(911) 355-6568"}, "order": {"street_address": "0418 lincoln ave", "full_address": "0418 lincoln ave san lima, mi 45256", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "45256"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "Hi"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know if these jeans are available in a smaller size"}, {"role": "assistant", "content": "Sure. What is the product in question exactly?"}, {"role": "user", "content": "Guess jeans $74"}, {"role": "assistant", "content": "Okay. All of the sizes of jeans that we have in stock at the moment are listed."}, {"role": "assistant", "content": "We sell a variety of widths, but the lengths are typically a standard 36-inch inseam."}, {"role": "assistant", "content": "If the size you want is not listed on the site right now, it is likely out of stock."}, {"role": "assistant", "content": "However, we restock at the beginning of each month, so for now, I recommend checking back then."}]
|
Okay, that is helpful.
| 4 |
Customer name is albert sanders. membership level is silver. phone number is (911) 355-6568. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 0418 lincoln ave san lima, mi 45256.
|
single_item_query: jeans_other_3
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(911) 355-6568"}, "order": {"street_address": "0418 lincoln ave", "full_address": "0418 lincoln ave san lima, mi 45256", "city": "san lima", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "mi", "zip_code": "45256"}, "product": {"names": ["guess jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_other_3"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_other_3", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "Hi"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "I would like to know if these jeans are available in a smaller size"}, {"role": "assistant", "content": "Sure. What is the product in question exactly?"}, {"role": "user", "content": "Guess jeans $74"}, {"role": "assistant", "content": "Okay. All of the sizes of jeans that we have in stock at the moment are listed."}, {"role": "assistant", "content": "We sell a variety of widths, but the lengths are typically a standard 36-inch inseam."}, {"role": "assistant", "content": "If the size you want is not listed on the site right now, it is likely out of stock."}, {"role": "assistant", "content": "However, we restock at the beginning of each month, so for now, I recommend checking back then."}, {"role": "user", "content": "Okay, that is helpful."}, {"role": "assistant", "content": "Can I help you with anything else today?"}]
|
That is all, thank you.
| 5 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}]
|
Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month
| 1 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}, {"role": "user", "content": "Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month"}, {"role": "assistant", "content": "Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?"}]
|
Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere.
| 2 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}, {"role": "user", "content": "Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month"}, {"role": "assistant", "content": "Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?"}, {"role": "user", "content": "Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere."}, {"role": "assistant", "content": "I see, allow me to see if I can check with what you gave me."}]
|
Thanks
| 3 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}, {"role": "user", "content": "Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month"}, {"role": "assistant", "content": "Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?"}, {"role": "user", "content": "Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere."}, {"role": "assistant", "content": "I see, allow me to see if I can check with what you gave me."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "It seems you were overcharged, may I know how much the overcharge was?"}]
|
Yes, $49
| 4 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}, {"role": "user", "content": "Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month"}, {"role": "assistant", "content": "Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?"}, {"role": "user", "content": "Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere."}, {"role": "assistant", "content": "I see, allow me to see if I can check with what you gave me."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "It seems you were overcharged, may I know how much the overcharge was?"}, {"role": "user", "content": "Yes, $49"}]
|
Okay. Great!
| 5 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (524) 639-3843. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 8634 kennedy st san mateo, wa 14314.
|
subscription_inquiry: manage_dispute_bill
|
{"scenario": {"personal": {"account_id": "hecsw6jqha", "customer_name": "alessandro phoenix", "member_level": "bronze", "order_id": "any", "phone": "(524) 639-3843"}, "order": {"street_address": "8634 kennedy st", "full_address": "8634 kennedy st san mateo, wa 14314", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "14314"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "manage_dispute_bill", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Have a good day!"}, {"role": "assistant", "content": "Hello! What's your name, and how may I help you today?"}, {"role": "user", "content": "Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month"}, {"role": "assistant", "content": "Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?"}, {"role": "user", "content": "Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere."}, {"role": "assistant", "content": "I see, allow me to see if I can check with what you gave me."}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "It seems you were overcharged, may I know how much the overcharge was?"}, {"role": "user", "content": "Yes, $49"}, {"role": "user", "content": "Okay. Great!"}, {"role": "assistant", "content": "Your order has been updated to remove the extra charge. Anything else I can help you with today, Alessandro?"}]
|
No thanks. That takes care of everything!
| 6 |
Customer name is crystal minh. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7266 lexington ave brighton, ny 12352.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze"}, "order": {"street_address": "7266 lexington ave", "full_address": "7266 lexington ave brighton, ny 12352", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "12352"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}]
|
Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it.
| 1 |
Customer name is crystal minh. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7266 lexington ave brighton, ny 12352.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze"}, "order": {"street_address": "7266 lexington ave", "full_address": "7266 lexington ave brighton, ny 12352", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "12352"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it."}, {"role": "assistant", "content": "Okay, I can look into this for you. What is your full name?"}]
|
Crystal Minh
| 2 |
Customer name is crystal minh. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7266 lexington ave brighton, ny 12352.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze"}, "order": {"street_address": "7266 lexington ave", "full_address": "7266 lexington ave brighton, ny 12352", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "12352"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it."}, {"role": "assistant", "content": "Okay, I can look into this for you. What is your full name?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "And how did you hear about this issue?"}]
|
I received an email
| 3 |
Customer name is crystal minh. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7266 lexington ave brighton, ny 12352.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze"}, "order": {"street_address": "7266 lexington ave", "full_address": "7266 lexington ave brighton, ny 12352", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "12352"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it."}, {"role": "assistant", "content": "Okay, I can look into this for you. What is your full name?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "And how did you hear about this issue?"}, {"role": "user", "content": "I received an email"}, {"role": "assistant", "content": "Okay, it looks like we didn't send you an email about this which means it was most likely a scam email. You can check the sender and you should see that it isn't from our AcmeCorp marketing team."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
Ah okay, they must've been trying to get my credit card information.
| 4 |
Customer name is crystal minh. membership level is bronze. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 7266 lexington ave brighton, ny 12352.
|
manage_account: status_service_added
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "bronze"}, "order": {"street_address": "7266 lexington ave", "full_address": "7266 lexington ave brighton, ny 12352", "city": "brighton", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ny", "zip_code": "12352"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [84]}, "flow": "manage_account", "subflow": "status_service_added"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_service_added", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, I want to check my account status. I think a subscription was added to my account even though I don't want it."}, {"role": "assistant", "content": "Okay, I can look into this for you. What is your full name?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "And how did you hear about this issue?"}, {"role": "user", "content": "I received an email"}, {"role": "assistant", "content": "Okay, it looks like we didn't send you an email about this which means it was most likely a scam email. You can check the sender and you should see that it isn't from our AcmeCorp marketing team."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "Ah okay, they must've been trying to get my credit card information."}]
|
Nope, that's all. Thank you.
| 5 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}]
|
Hi,
| 1 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}]
|
I accidentally ordered a second item that I didn't want on my order
| 2 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}]
|
I chose the wrong size
| 3 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}]
|
Yes please
| 4 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
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order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}]
|
I was browsing it and didn't mean to make the purchase
| 5 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
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order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}]
|
Shipping Status: Out for Delivery
| 6 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
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order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}]
|
One moment
| 7 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}]
|
I guess that's the only option since it's out for delivery?
| 8 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}]
|
My goal was to remove the second item from my order though
| 9 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}]
|
Rodriguez Domingo
| 10 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Now can I get your account id and order id to verify your identity"}]
|
Account ID: 6LPX8SP3YG
| 11 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Now can I get your account id and order id to verify your identity"}, {"role": "user", "content": "Account ID: 6LPX8SP3YG"}]
|
Order ID: 5278011093
| 12 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Now can I get your account id and order id to verify your identity"}, {"role": "user", "content": "Account ID: 6LPX8SP3YG"}, {"role": "user", "content": "Order ID: 5278011093"}, {"role": "assistant", "content": "What level member are you"}]
|
Guest
| 13 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Now can I get your account id and order id to verify your identity"}, {"role": "user", "content": "Account ID: 6LPX8SP3YG"}, {"role": "user", "content": "Order ID: 5278011093"}, {"role": "assistant", "content": "What level member are you"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately being guest. You will have to call back to process a return of the item after it arrives."}]
|
Ok, I probably should have called you guys sooner about this issue
| 14 |
Customer name is rodriguez domingo. membership level is guest. phone number is (618) 948-6829. order ID is 5278011093. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]. delivery address is 8428 woodshore st newark, ny 16788.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "6lpx8sp3yg", "customer_name": "rodriguez domingo", "member_level": "guest", "phone": "(618) 948-6829"}, "order": {"street_address": "8428 woodshore st", "full_address": "8428 woodshore st newark, ny 16788", "city": "newark", "num_products": "2", "order_id": "5278011093", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}]", "shipping_status": "out for delivery", "state": "ny", "zip_code": "16788"}, "product": {"names": ["guess boots", "tommy_hilfiger jeans"], "amounts": [49, 94]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello how may i help you"}, {"role": "user", "content": "Hi,"}, {"role": "user", "content": "I accidentally ordered a second item that I didn't want on my order"}, {"role": "user", "content": "I chose the wrong size"}, {"role": "assistant", "content": "You want me to take the second item off?"}, {"role": "user", "content": "Yes please"}, {"role": "assistant", "content": "Has it shipped yet?"}, {"role": "user", "content": "I was browsing it and didn't mean to make the purchase"}, {"role": "user", "content": "Shipping Status: Out for Delivery"}, {"role": "assistant", "content": "You want to return it?"}, {"role": "user", "content": "One moment"}, {"role": "user", "content": "I guess that's the only option since it's out for delivery?"}, {"role": "user", "content": "My goal was to remove the second item from my order though"}, {"role": "assistant", "content": "That is not possible since it is out for delivery, Can I get your name please."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Now can I get your account id and order id to verify your identity"}, {"role": "user", "content": "Account ID: 6LPX8SP3YG"}, {"role": "user", "content": "Order ID: 5278011093"}, {"role": "assistant", "content": "What level member are you"}, {"role": "user", "content": "Guest"}, {"role": "assistant", "content": "Unfortunately being guest. You will have to call back to process a return of the item after it arrives."}, {"role": "user", "content": "Ok, I probably should have called you guys sooner about this issue"}, {"role": "assistant", "content": "It is okay! Do you need anything else?"}]
|
No, that all. Have a great day
| 15 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}]
|
Do you know when this item will be in stock?
| 1 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}]
|
Product: Jacket Brand: Tommy_Hilfiger Amount: $54
| 2 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Chloe Zhang
| 3 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Chloe Zhang"}]
|
I don;t have an account ID
| 4 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "I don;t have an account ID"}, {"role": "assistant", "content": "Thats fine"}, {"role": "assistant", "content": "I don't know when the item will be in stock, but I will notify the Purchasing Department know about this so that they will look into it."}]
|
ok that would be great
| 5 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "I don;t have an account ID"}, {"role": "assistant", "content": "Thats fine"}, {"role": "assistant", "content": "I don't know when the item will be in stock, but I will notify the Purchasing Department know about this so that they will look into it."}, {"role": "user", "content": "ok that would be great"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
no that's it
| 6 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "I don;t have an account ID"}, {"role": "assistant", "content": "Thats fine"}, {"role": "assistant", "content": "I don't know when the item will be in stock, but I will notify the Purchasing Department know about this so that they will look into it."}, {"role": "user", "content": "ok that would be great"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}, {"role": "user", "content": "no that's it"}]
|
thank you
| 7 |
Customer name is chloe zhang. membership level is gold. email is czhang42@email.com. phone number is (615) 932-0266. order ID is 4759846000. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. delivery address is 6061 2nd ave san mateo, tx 47804.
|
purchase_dispute: out_of_stock_general
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "czhang42@email.com", "member_level": "gold", "phone": "(615) 932-0266", "username": "czhang42"}, "order": {"street_address": "6061 2nd ave", "full_address": "6061 2nd ave san mateo, tx 47804", "city": "san mateo", "num_products": "1", "order_id": "4759846000", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 54, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "state": "tx", "zip_code": "47804"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [54]}, "flow": "purchase_dispute", "subflow": "out_of_stock_general"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "out_of_stock_general", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello"}, {"role": "assistant", "content": "How can I help you?"}, {"role": "user", "content": "Do you know when this item will be in stock?"}, {"role": "user", "content": "Product: Jacket Brand: Tommy_Hilfiger Amount: $54"}, {"role": "assistant", "content": "I will be glad to find out for you."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "user", "content": "I don;t have an account ID"}, {"role": "assistant", "content": "Thats fine"}, {"role": "assistant", "content": "I don't know when the item will be in stock, but I will notify the Purchasing Department know about this so that they will look into it."}, {"role": "user", "content": "ok that would be great"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}, {"role": "user", "content": "no that's it"}, {"role": "user", "content": "thank you"}, {"role": "assistant", "content": "Have a nice day"}, {"role": "assistant", "content": "Goodbye"}]
|
bye
| 8 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[]
|
Hi!
| 1 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}]
|
I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :(
| 2 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}]
|
Rodriguez Domingo
| 3 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}]
|
W5ASYM8HOM
| 4 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}]
|
And the order number is 1178283559
| 5 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}]
|
Hm, the website says order received.
| 6 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}, {"role": "user", "content": "Hm, the website says order received."}]
|
I guess it must have showed up today.
| 7 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}, {"role": "user", "content": "Hm, the website says order received."}, {"role": "user", "content": "I guess it must have showed up today."}, {"role": "assistant", "content": "No, order received means it hasn't shipped yet which means we can still update it!"}, {"role": "assistant", "content": "So that is good news."}, {"role": "assistant", "content": "What is your membership level?"}]
|
Oh, great! Can you take the jeans off?
| 8 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}, {"role": "user", "content": "Hm, the website says order received."}, {"role": "user", "content": "I guess it must have showed up today."}, {"role": "assistant", "content": "No, order received means it hasn't shipped yet which means we can still update it!"}, {"role": "assistant", "content": "So that is good news."}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Oh, great! Can you take the jeans off?"}]
|
I'm a Gold Member.
| 9 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}, {"role": "user", "content": "Hm, the website says order received."}, {"role": "user", "content": "I guess it must have showed up today."}, {"role": "assistant", "content": "No, order received means it hasn't shipped yet which means we can still update it!"}, {"role": "assistant", "content": "So that is good news."}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Oh, great! Can you take the jeans off?"}, {"role": "user", "content": "I'm a Gold Member."}, {"role": "assistant", "content": "Sure, we can cancel the jeans. What was the cost of that item?"}]
|
They were $79.
| 10 |
Customer name is rodriguez domingo. membership level is gold. phone number is (945) 772-3849. order ID is 1178283559. ordered products: [{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5602 1st ave baltimore, wa 36857.
|
order_issue: manage_cancel
|
{"scenario": {"personal": {"account_id": "w5asym8hom", "customer_name": "rodriguez domingo", "member_level": "gold", "phone": "(945) 772-3849"}, "order": {"street_address": "5602 1st ave", "full_address": "5602 1st ave baltimore, wa 36857", "city": "baltimore", "num_products": "2", "order_id": "1178283559", "products": "[{'brand': 'calvin_klein', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/calvin_klein-boots.jpeg'}, {'brand': 'guess', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/guess-jeans.jpeg'}]", "shipping_status": "order received", "state": "wa", "zip_code": "36857"}, "product": {"names": ["calvin_klein boots", "guess jeans"], "amounts": [89, 79]}, "flow": "order_issue", "subflow": "manage_cancel"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_cancel", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "user", "content": "Hi!"}, {"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :("}, {"role": "assistant", "content": "Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID."}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "W5ASYM8HOM"}, {"role": "user", "content": "And the order number is 1178283559"}, {"role": "assistant", "content": "Okay, and what is the shipping status on your order?"}, {"role": "user", "content": "Hm, the website says order received."}, {"role": "user", "content": "I guess it must have showed up today."}, {"role": "assistant", "content": "No, order received means it hasn't shipped yet which means we can still update it!"}, {"role": "assistant", "content": "So that is good news."}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "Oh, great! Can you take the jeans off?"}, {"role": "user", "content": "I'm a Gold Member."}, {"role": "assistant", "content": "Sure, we can cancel the jeans. What was the cost of that item?"}, {"role": "user", "content": "They were $79."}, {"role": "assistant", "content": "I have refunded the cost of the jeans and cancelled that item. Is there anything else I can help you with?"}]
|
No, that's all I needed. Thanks so much!
| 11 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}]
|
I'd like to return something
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}]
|
The shirt I bought has a stain on it
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}]
|
Username's rd924121, rd924121@email.com, order ID is 0646934557
| 4 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}, {"role": "user", "content": "Username's rd924121, rd924121@email.com, order ID is 0646934557"}, {"role": "assistant", "content": "Great, I see your purchase here. What is your membership level?"}]
|
I'm at gold
| 5 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}, {"role": "user", "content": "Username's rd924121, rd924121@email.com, order ID is 0646934557"}, {"role": "assistant", "content": "Great, I see your purchase here. What is your membership level?"}, {"role": "user", "content": "I'm at gold"}, {"role": "assistant", "content": "Great, you can return that right away. I'll need your full address for the shipping label."}]
|
Nice. My address is 8993 Woodshore St San Mateo, TX 4495. What do you mean by shipping label?
| 6 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}, {"role": "user", "content": "Username's rd924121, rd924121@email.com, order ID is 0646934557"}, {"role": "assistant", "content": "Great, I see your purchase here. What is your membership level?"}, {"role": "user", "content": "I'm at gold"}, {"role": "assistant", "content": "Great, you can return that right away. I'll need your full address for the shipping label."}, {"role": "user", "content": "Nice. My address is 8993 Woodshore St San Mateo, TX 4495. What do you mean by shipping label?"}, {"role": "assistant", "content": "You will need to print out the shipping label"}]
|
Oh okay
| 7 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}, {"role": "user", "content": "Username's rd924121, rd924121@email.com, order ID is 0646934557"}, {"role": "assistant", "content": "Great, I see your purchase here. What is your membership level?"}, {"role": "user", "content": "I'm at gold"}, {"role": "assistant", "content": "Great, you can return that right away. I'll need your full address for the shipping label."}, {"role": "user", "content": "Nice. My address is 8993 Woodshore St San Mateo, TX 4495. What do you mean by shipping label?"}, {"role": "assistant", "content": "You will need to print out the shipping label"}, {"role": "user", "content": "Oh okay"}, {"role": "assistant", "content": "Would you like to send it by mail, in store, or at a drop off location?"}]
|
I prefer by mail
| 8 |
Customer name is rodriguez domingo. membership level is gold. email is rd924121@email.com. phone number is (378) 379-1854. order ID is 0646934557. purchase date was 2019-07-08. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is debit card. delivery address is 8993 woodshore st san mateo, tx 4495.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rd924121@email.com", "member_level": "gold", "phone": "(378) 379-1854", "username": "rd924121"}, "order": {"street_address": "8993 woodshore st", "full_address": "8993 woodshore st san mateo, tx 4495", "city": "san mateo", "num_products": "1", "order_id": "0646934557", "packaging": "yes", "payment_method": "debit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 89, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-07-08", "state": "tx", "zip_code": "4495"}, "product": {"names": ["guess shirt"], "amounts": [89]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, how may I help you today?"}, {"role": "user", "content": "I'd like to return something"}, {"role": "assistant", "content": "I can help with that, could I start by getting your full name or account ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "HI Rodriguez, can you tell me more about what you need to return?"}, {"role": "user", "content": "The shirt I bought has a stain on it"}, {"role": "assistant", "content": "Sorry for that, but I can help return it. Could you provide me with your username, email, and order ID so I can verify the purchase?"}, {"role": "user", "content": "Username's rd924121, rd924121@email.com, order ID is 0646934557"}, {"role": "assistant", "content": "Great, I see your purchase here. What is your membership level?"}, {"role": "user", "content": "I'm at gold"}, {"role": "assistant", "content": "Great, you can return that right away. I'll need your full address for the shipping label."}, {"role": "user", "content": "Nice. My address is 8993 Woodshore St San Mateo, TX 4495. What do you mean by shipping label?"}, {"role": "assistant", "content": "You will need to print out the shipping label"}, {"role": "user", "content": "Oh okay"}, {"role": "assistant", "content": "Would you like to send it by mail, in store, or at a drop off location?"}, {"role": "user", "content": "I prefer by mail"}, {"role": "assistant", "content": "Ok, your return is ready. Is there anything else you need today?"}]
|
Nope. Thanks for everything
| 9 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
I need access to my account but I lost my phone and can't use the 2 factor authentication
| 1 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}]
|
i don;t have that but my user name is josephb2
| 2 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}, {"role": "user", "content": "i don;t have that but my user name is josephb2"}, {"role": "assistant", "content": "Ok I have pulled up your account, can you give me an email address?"}]
|
josephb2@email.com
| 3 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}, {"role": "user", "content": "i don;t have that but my user name is josephb2"}, {"role": "assistant", "content": "Ok I have pulled up your account, can you give me an email address?"}, {"role": "user", "content": " josephb2@email.com"}, {"role": "assistant", "content": "I am going to send a reset code to that email address."}, {"role": "assistant", "content": "Also for the future, I am including a link that will keep you informed on best practices for security in the future."}]
|
thanks
| 4 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}, {"role": "user", "content": "i don;t have that but my user name is josephb2"}, {"role": "assistant", "content": "Ok I have pulled up your account, can you give me an email address?"}, {"role": "user", "content": " josephb2@email.com"}, {"role": "assistant", "content": "I am going to send a reset code to that email address."}, {"role": "assistant", "content": "Also for the future, I am including a link that will keep you informed on best practices for security in the future."}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "The reset code will give you access to your account and you can make all the changes you need from there."}]
|
ok great
| 5 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}, {"role": "user", "content": "i don;t have that but my user name is josephb2"}, {"role": "assistant", "content": "Ok I have pulled up your account, can you give me an email address?"}, {"role": "user", "content": " josephb2@email.com"}, {"role": "assistant", "content": "I am going to send a reset code to that email address."}, {"role": "assistant", "content": "Also for the future, I am including a link that will keep you informed on best practices for security in the future."}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "The reset code will give you access to your account and you can make all the changes you need from there."}, {"role": "user", "content": "ok great"}, {"role": "assistant", "content": "You are most welcome! Is there anything else I can help you with today?"}]
|
no thanks
| 6 |
Customer name is joseph banter. membership level is guest. email is josephb2@email.com. phone number is (148) 637-6404. delivery address is 3235 1st ave jacksonville, ca 40564.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb2@email.com", "member_level": "guest", "phone": "(148) 637-6404", "username": "josephb2"}, "order": {"street_address": "3235 1st ave", "full_address": "3235 1st ave jacksonville, ca 40564", "city": "jacksonville", "state": "ca", "zip_code": "40564"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 19, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I need access to my account but I lost my phone and can't use the 2 factor authentication"}, {"role": "assistant", "content": "I am sorry to hear that. Let's see what we can do about that."}, {"role": "assistant", "content": "May I have your full name or account ID?"}, {"role": "user", "content": "i don;t have that but my user name is josephb2"}, {"role": "assistant", "content": "Ok I have pulled up your account, can you give me an email address?"}, {"role": "user", "content": " josephb2@email.com"}, {"role": "assistant", "content": "I am going to send a reset code to that email address."}, {"role": "assistant", "content": "Also for the future, I am including a link that will keep you informed on best practices for security in the future."}, {"role": "user", "content": "thanks"}, {"role": "assistant", "content": "The reset code will give you access to your account and you can make all the changes you need from there."}, {"role": "user", "content": "ok great"}, {"role": "assistant", "content": "You are most welcome! Is there anything else I can help you with today?"}, {"role": "user", "content": "no thanks"}, {"role": "assistant", "content": "Fantastic, well you have a great rest of your day!"}]
|
you to
| 7 |
Customer name is albert sanders. membership level is guest. email is albertsanders183@email.com. phone number is (713) 364-1692. order ID is 8944730828. purchase date was 2019-09-05. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7977 kennedy st la fayette, ny 66710.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "wb6pgyr7zv", "customer_name": "albert sanders", "email": "albertsanders183@email.com", "member_level": "guest", "phone": "(713) 364-1692", "username": "albertsanders183"}, "order": {"street_address": "7977 kennedy st", "full_address": "7977 kennedy st la fayette, ny 66710", "city": "la fayette", "num_products": "1", "order_id": "8944730828", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "purchase_date": "2019-09-05", "shipping_status": "order received", "state": "ny", "zip_code": "66710"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome! how may i help?"}]
|
Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting.
| 1 |
Customer name is albert sanders. membership level is guest. email is albertsanders183@email.com. phone number is (713) 364-1692. order ID is 8944730828. purchase date was 2019-09-05. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7977 kennedy st la fayette, ny 66710.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "wb6pgyr7zv", "customer_name": "albert sanders", "email": "albertsanders183@email.com", "member_level": "guest", "phone": "(713) 364-1692", "username": "albertsanders183"}, "order": {"street_address": "7977 kennedy st", "full_address": "7977 kennedy st la fayette, ny 66710", "city": "la fayette", "num_products": "1", "order_id": "8944730828", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "purchase_date": "2019-09-05", "shipping_status": "order received", "state": "ny", "zip_code": "66710"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome! how may i help?"}, {"role": "user", "content": "Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting."}, {"role": "assistant", "content": "you know, that happens sometimes. let me check for you."}, {"role": "assistant", "content": "what is your name please?"}]
|
Albert Sanders
| 2 |
Customer name is albert sanders. membership level is guest. email is albertsanders183@email.com. phone number is (713) 364-1692. order ID is 8944730828. purchase date was 2019-09-05. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7977 kennedy st la fayette, ny 66710.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "wb6pgyr7zv", "customer_name": "albert sanders", "email": "albertsanders183@email.com", "member_level": "guest", "phone": "(713) 364-1692", "username": "albertsanders183"}, "order": {"street_address": "7977 kennedy st", "full_address": "7977 kennedy st la fayette, ny 66710", "city": "la fayette", "num_products": "1", "order_id": "8944730828", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "purchase_date": "2019-09-05", "shipping_status": "order received", "state": "ny", "zip_code": "66710"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome! how may i help?"}, {"role": "user", "content": "Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting."}, {"role": "assistant", "content": "you know, that happens sometimes. let me check for you."}, {"role": "assistant", "content": "what is your name please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "can I have your account & order IDs please"}]
|
WB6PGYR7ZV
| 3 |
Customer name is albert sanders. membership level is guest. email is albertsanders183@email.com. phone number is (713) 364-1692. order ID is 8944730828. purchase date was 2019-09-05. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7977 kennedy st la fayette, ny 66710.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "wb6pgyr7zv", "customer_name": "albert sanders", "email": "albertsanders183@email.com", "member_level": "guest", "phone": "(713) 364-1692", "username": "albertsanders183"}, "order": {"street_address": "7977 kennedy st", "full_address": "7977 kennedy st la fayette, ny 66710", "city": "la fayette", "num_products": "1", "order_id": "8944730828", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "purchase_date": "2019-09-05", "shipping_status": "order received", "state": "ny", "zip_code": "66710"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome! how may i help?"}, {"role": "user", "content": "Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting."}, {"role": "assistant", "content": "you know, that happens sometimes. let me check for you."}, {"role": "assistant", "content": "what is your name please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "can I have your account & order IDs please"}, {"role": "user", "content": "WB6PGYR7ZV"}]
|
Order ID: 8944730828
| 4 |
Customer name is albert sanders. membership level is guest. email is albertsanders183@email.com. phone number is (713) 364-1692. order ID is 8944730828. purchase date was 2019-09-05. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 7977 kennedy st la fayette, ny 66710.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "wb6pgyr7zv", "customer_name": "albert sanders", "email": "albertsanders183@email.com", "member_level": "guest", "phone": "(713) 364-1692", "username": "albertsanders183"}, "order": {"street_address": "7977 kennedy st", "full_address": "7977 kennedy st la fayette, ny 66710", "city": "la fayette", "num_products": "1", "order_id": "8944730828", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "purchase_date": "2019-09-05", "shipping_status": "order received", "state": "ny", "zip_code": "66710"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [54]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "welcome! how may i help?"}, {"role": "user", "content": "Hi, can you confirm the shipping date of my order. My email says something then what I thought i was getting."}, {"role": "assistant", "content": "you know, that happens sometimes. let me check for you."}, {"role": "assistant", "content": "what is your name please?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "can I have your account & order IDs please"}, {"role": "user", "content": "WB6PGYR7ZV"}, {"role": "user", "content": "Order ID: 8944730828"}, {"role": "assistant", "content": "ok let me check the order now that the system has found your account."}, {"role": "assistant", "content": "what is your username & email please"}]
|
albertsanders183
| 5 |
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