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Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}]
|
and I hope you will be again, in the instance.
| 15 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}]
|
YES! Thank you so much!
| 16 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}, {"role": "user", "content": "YES! Thank you so much!"}]
|
I really appreciate this - especially because I love this jacket so much!
| 17 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}, {"role": "user", "content": "YES! Thank you so much!"}, {"role": "user", "content": "I really appreciate this - especially because I love this jacket so much!"}]
|
and my event tomorrow night will be in a very cold snowy place
| 18 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}, {"role": "user", "content": "YES! Thank you so much!"}, {"role": "user", "content": "I really appreciate this - especially because I love this jacket so much!"}, {"role": "user", "content": "and my event tomorrow night will be in a very cold snowy place"}]
|
That is great news!!
| 19 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}, {"role": "user", "content": "YES! Thank you so much!"}, {"role": "user", "content": "I really appreciate this - especially because I love this jacket so much!"}, {"role": "user", "content": "and my event tomorrow night will be in a very cold snowy place"}, {"role": "user", "content": "That is great news!!"}, {"role": "assistant", "content": "Okay you are all set, it will be there tomorrow"}]
|
Thank you. :-D
| 20 |
Customer name is norman bouchard. membership level is silver. phone number is (881) 674-5835. order ID is 1895109060. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6030 lexington ave newark, ny 15693.
|
order_issue: manage_upgrade
|
{"scenario": {"personal": {"account_id": "xg2bziqpka", "customer_name": "norman bouchard", "member_level": "silver", "phone": "(881) 674-5835"}, "order": {"street_address": "6030 lexington ave", "full_address": "6030 lexington ave newark, ny 15693", "city": "newark", "num_products": "1", "order_id": "1895109060", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 94, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "ny", "zip_code": "15693"}, "product": {"names": ["michael_kors jacket"], "amounts": [94]}, "flow": "order_issue", "subflow": "manage_upgrade"}, "total_dialogue_turns": 35, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "manage_upgrade", "customer_name": "norman bouchard", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi, how can I help you?"}, {"role": "assistant", "content": "Hi are you still there?"}, {"role": "user", "content": "I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that."}, {"role": "assistant", "content": "I can look into it."}, {"role": "assistant", "content": "Casn I have your name"}, {"role": "user", "content": "If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard"}, {"role": "user", "content": "I'm happy to pay extra for the over night shipping"}, {"role": "assistant", "content": "Okay I also need your acocunt ID and order ID"}, {"role": "user", "content": "Account #"}, {"role": "user", "content": "XG2BZIQPK"}, {"role": "user", "content": "XG2BZIQPKA"}, {"role": "user", "content": "and order number is 1895109060"}, {"role": "user", "content": "I am able to purchase this jacket elsewhere if you're not able to ship overnight"}, {"role": "assistant", "content": "WHat is the shipping status?"}, {"role": "user", "content": "Shipping Status: Order Received"}, {"role": "user", "content": "So I don't think it's left your warehouse yet"}, {"role": "user", "content": "please cancel the order if you cannot overnight it to me."}, {"role": "assistant", "content": "I am still looking into it"}, {"role": "assistant", "content": "What is your membership level?"}, {"role": "user", "content": "I can probably stop payment on my credit card if you are not able to overnight it"}, {"role": "user", "content": "Member Level: Silver"}, {"role": "user", "content": "I have been an excellent customer over the years, and you have always been there for me"}, {"role": "assistant", "content": "Okay I can do this, the charge is 20, would you like me to move forward with this?>"}, {"role": "user", "content": "and I hope you will be again, in the instance."}, {"role": "user", "content": "YES! Thank you so much!"}, {"role": "user", "content": "I really appreciate this - especially because I love this jacket so much!"}, {"role": "user", "content": "and my event tomorrow night will be in a very cold snowy place"}, {"role": "user", "content": "That is great news!!"}, {"role": "assistant", "content": "Okay you are all set, it will be there tomorrow"}, {"role": "user", "content": "Thank you. :-D"}]
|
That's all I'm going to need now. Should I close this window so you can help another customer?
| 21 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}]
|
I returned an item, but the but the charge is still there.
| 1 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}]
|
Joseph Banter, my username is josephb3
| 2 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}]
|
Yes, that's right.
| 3 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}]
|
josephb3, josephb3@gmail.com, and ID 6846991665
| 4 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "josephb3, josephb3@gmail.com, and ID 6846991665"}]
|
hello?
| 5 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "josephb3, josephb3@gmail.com, and ID 6846991665"}, {"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Validating your purchase so I may assist you further!"}, {"role": "assistant", "content": "Joseph, may I ask how long you've been waiting for your refund to show up?"}]
|
about a week
| 6 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "josephb3, josephb3@gmail.com, and ID 6846991665"}, {"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Validating your purchase so I may assist you further!"}, {"role": "assistant", "content": "Joseph, may I ask how long you've been waiting for your refund to show up?"}, {"role": "user", "content": "about a week"}, {"role": "assistant", "content": "One moment, please!"}, {"role": "assistant", "content": "May I ask for your membership level, Joseph?"}]
|
silver
| 7 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "josephb3, josephb3@gmail.com, and ID 6846991665"}, {"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Validating your purchase so I may assist you further!"}, {"role": "assistant", "content": "Joseph, may I ask how long you've been waiting for your refund to show up?"}, {"role": "user", "content": "about a week"}, {"role": "assistant", "content": "One moment, please!"}, {"role": "assistant", "content": "May I ask for your membership level, Joseph?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Thank you. Because you have been waiting for 7 days, I will go ahead and process a credit for you."}]
|
okay, thanks.
| 8 |
Customer name is joseph banter. membership level is silver. email is josephb3@email.com. phone number is (751) 778-3634. order ID is 6846991665. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]. delivery address is 4754 brushwick dr san lima, ca 41553.
|
purchase_dispute: mistimed_billing_already_returned
|
{"scenario": {"personal": {"customer_name": "joseph banter", "email": "josephb3@email.com", "member_level": "silver", "phone": "(751) 778-3634", "username": "josephb3"}, "order": {"street_address": "4754 brushwick dr", "full_address": "4754 brushwick dr san lima, ca 41553", "city": "san lima", "num_products": "1", "order_id": "6846991665", "products": "[{'brand': 'calvin_klein', 'product_type': 'jacket', 'amount': 89, 'image_url': 'images/calvin_klein-jacket.jpeg'}]", "state": "ca", "zip_code": "41553"}, "product": {"names": ["calvin_klein jacket"], "amounts": [89]}, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "mistimed_billing_already_returned", "customer_name": "joseph banter", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! Thank you for shopping with AcmeBrands. How may I assist you?"}, {"role": "user", "content": "I returned an item, but the but the charge is still there."}, {"role": "assistant", "content": "I'm so sorry for the inconvenience!"}, {"role": "assistant", "content": "I'll be glad to help you with that. Would you provide your full name, please?"}, {"role": "user", "content": "Joseph Banter, my username is josephb3"}, {"role": "assistant", "content": "Thank you Joseph, one moment please."}, {"role": "assistant", "content": "To confirm, you already returned the item, but you have not yet received your credit?"}, {"role": "user", "content": "Yes, that's right."}, {"role": "assistant", "content": "To validate your purchase, may I please get your Username, Email Address, and Order ID?"}, {"role": "user", "content": "josephb3, josephb3@gmail.com, and ID 6846991665"}, {"role": "user", "content": "hello?"}, {"role": "assistant", "content": "Validating your purchase so I may assist you further!"}, {"role": "assistant", "content": "Joseph, may I ask how long you've been waiting for your refund to show up?"}, {"role": "user", "content": "about a week"}, {"role": "assistant", "content": "One moment, please!"}, {"role": "assistant", "content": "May I ask for your membership level, Joseph?"}, {"role": "user", "content": "silver"}, {"role": "assistant", "content": "Thank you. Because you have been waiting for 7 days, I will go ahead and process a credit for you."}, {"role": "user", "content": "okay, thanks."}, {"role": "assistant", "content": "Is there anything more I may help you with today?"}]
|
that's all, thanks
| 9 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}]
|
Hi, my name is Rodriguez Domingo. I need to change the address in my account
| 1 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}]
|
5839 Woodshore St San Lima, CA 62654
| 2 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}, {"role": "user", "content": "5839 Woodshore St San Lima, CA 62654"}, {"role": "assistant", "content": "Now, I need 3 pieces of information to verify."}, {"role": "assistant", "content": "May I have your username, order ID or account ID and email?"}]
|
rdomingo339
| 3 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}, {"role": "user", "content": "5839 Woodshore St San Lima, CA 62654"}, {"role": "assistant", "content": "Now, I need 3 pieces of information to verify."}, {"role": "assistant", "content": "May I have your username, order ID or account ID and email?"}, {"role": "user", "content": "rdomingo339"}]
|
rdomingo339@email.com
| 4 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}, {"role": "user", "content": "5839 Woodshore St San Lima, CA 62654"}, {"role": "assistant", "content": "Now, I need 3 pieces of information to verify."}, {"role": "assistant", "content": "May I have your username, order ID or account ID and email?"}, {"role": "user", "content": "rdomingo339"}, {"role": "user", "content": "rdomingo339@email.com"}]
|
and the order ID is
| 5 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}, {"role": "user", "content": "5839 Woodshore St San Lima, CA 62654"}, {"role": "assistant", "content": "Now, I need 3 pieces of information to verify."}, {"role": "assistant", "content": "May I have your username, order ID or account ID and email?"}, {"role": "user", "content": "rdomingo339"}, {"role": "user", "content": "rdomingo339@email.com"}, {"role": "user", "content": "and the order ID is"}]
|
2405141983
| 6 |
Customer name is rodriguez domingo. membership level is gold. email is rdomingo339@email.com. order ID is 2405141983. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 5839 woodshore st san lima, ca 62654.
|
manage_account: manage_change_address
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "rdomingo339@email.com", "member_level": "gold", "username": "rdomingo339"}, "order": {"street_address": "5839 woodshore st", "full_address": "5839 woodshore st san lima, ca 62654", "city": "san lima", "num_products": "1", "order_id": "2405141983", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "62654"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [74]}, "flow": "manage_account", "subflow": "manage_change_address"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "manage_change_address", "customer_name": "rodriguez domingo", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi! How may I help you?"}, {"role": "user", "content": "Hi, my name is Rodriguez Domingo. I need to change the address in my account"}, {"role": "assistant", "content": "Sure! What would you like it changed to?"}, {"role": "user", "content": "5839 Woodshore St San Lima, CA 62654"}, {"role": "assistant", "content": "Now, I need 3 pieces of information to verify."}, {"role": "assistant", "content": "May I have your username, order ID or account ID and email?"}, {"role": "user", "content": "rdomingo339"}, {"role": "user", "content": "rdomingo339@email.com"}, {"role": "user", "content": "and the order ID is"}, {"role": "user", "content": "2405141983"}, {"role": "assistant", "content": "It has been fixed! Anything else today?"}]
|
No, that's everything. Thanks for your help
| 7 |
Customer name is joseph banter. membership level is guest. phone number is (673) 847-3443. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 2050 kennedy st baltimore, mi 29616.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(673) 847-3443"}, "order": {"street_address": "2050 kennedy st", "full_address": "2050 kennedy st baltimore, mi 29616", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "29616"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 8, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how cna i help you today"}]
|
Hello, I would like know if the Guess Boots are waterproof?
| 1 |
Customer name is joseph banter. membership level is guest. phone number is (673) 847-3443. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 2050 kennedy st baltimore, mi 29616.
|
single_item_query: boots_other_1
|
{"scenario": {"personal": {"customer_name": "joseph banter", "member_level": "guest", "phone": "(673) 847-3443"}, "order": {"street_address": "2050 kennedy st", "full_address": "2050 kennedy st baltimore, mi 29616", "city": "baltimore", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 49, 'image_url': 'images/guess-boots.jpeg'}]", "state": "mi", "zip_code": "29616"}, "product": {"names": ["guess boots"], "amounts": [49]}, "flow": "single_item_query", "subflow": "boots_other_1"}, "total_dialogue_turns": 8, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_1", "customer_name": "joseph banter", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how cna i help you today"}, {"role": "user", "content": "Hello, I would like know if the Guess Boots are waterproof?"}, {"role": "assistant", "content": "We carry a wide variety and ranges of boots some are waterproof. Make sure to double check on purchase"}]
|
Ok great thanks
| 2 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}]
|
Hi I have a question about a product
| 1 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}]
|
Norman Bouchard
| 2 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi Norman, what kind of question did you have"}]
|
What color are the laces of the Tommy Hilfiger boots
| 3 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi Norman, what kind of question did you have"}, {"role": "user", "content": "What color are the laces of the Tommy Hilfiger boots"}, {"role": "assistant", "content": "Let me look..."}]
|
Thanks
| 4 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi Norman, what kind of question did you have"}, {"role": "user", "content": "What color are the laces of the Tommy Hilfiger boots"}, {"role": "assistant", "content": "Let me look..."}, {"role": "user", "content": "Thanks"}]
|
Hello.
| 5 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi Norman, what kind of question did you have"}, {"role": "user", "content": "What color are the laces of the Tommy Hilfiger boots"}, {"role": "assistant", "content": "Let me look..."}, {"role": "user", "content": "Thanks"}, {"role": "user", "content": "Hello."}, {"role": "assistant", "content": "They are black because we use the best leather"}]
|
Great. Thanks
| 6 |
Customer name is norman bouchard. membership level is guest. phone number is (995) 484-5088. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]. delivery address is 6502 lexington ave san lima, mi 81860.
|
single_item_query: boots_other_2
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "guest", "phone": "(995) 484-5088"}, "order": {"street_address": "6502 lexington ave", "full_address": "6502 lexington ave san lima, mi 81860", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "mi", "zip_code": "81860"}, "product": {"names": ["tommy_hilfiger boots"], "amounts": [89]}, "flow": "single_item_query", "subflow": "boots_other_2"}, "total_dialogue_turns": 15, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_other_2", "customer_name": "norman bouchard", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and how may I help you today?"}, {"role": "user", "content": "Hi I have a question about a product"}, {"role": "assistant", "content": "Great, I'd love to help you with that. Could I get your name?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Hi Norman, what kind of question did you have"}, {"role": "user", "content": "What color are the laces of the Tommy Hilfiger boots"}, {"role": "assistant", "content": "Let me look..."}, {"role": "user", "content": "Thanks"}, {"role": "user", "content": "Hello."}, {"role": "assistant", "content": "They are black because we use the best leather"}, {"role": "user", "content": "Great. Thanks"}]
|
That is all.
| 7 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}]
|
I never received my product
| 1 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}]
|
I have been waiting for 5 days
| 2 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}]
|
Alessandro Phoenix
| 3 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}]
|
1143408065
| 4 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "1143408065"}, {"role": "assistant", "content": "Thank you Mr Phoenix"}, {"role": "assistant", "content": "Alright, I will also need your user name and e-mail address please?"}]
|
alessandrop148,alessandrop148@email.com
| 5 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "1143408065"}, {"role": "assistant", "content": "Thank you Mr Phoenix"}, {"role": "assistant", "content": "Alright, I will also need your user name and e-mail address please?"}, {"role": "user", "content": "alessandrop148,alessandrop148@email.com"}, {"role": "assistant", "content": "According to our system your order is still on track to arrive within 7 days of your order date."}]
|
I understand.
| 6 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "1143408065"}, {"role": "assistant", "content": "Thank you Mr Phoenix"}, {"role": "assistant", "content": "Alright, I will also need your user name and e-mail address please?"}, {"role": "user", "content": "alessandrop148,alessandrop148@email.com"}, {"role": "assistant", "content": "According to our system your order is still on track to arrive within 7 days of your order date."}, {"role": "user", "content": "I understand."}, {"role": "assistant", "content": "If you still haven't received it after 7 days please feel free to contact us again."}]
|
ok
| 7 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "1143408065"}, {"role": "assistant", "content": "Thank you Mr Phoenix"}, {"role": "assistant", "content": "Alright, I will also need your user name and e-mail address please?"}, {"role": "user", "content": "alessandrop148,alessandrop148@email.com"}, {"role": "assistant", "content": "According to our system your order is still on track to arrive within 7 days of your order date."}, {"role": "user", "content": "I understand."}, {"role": "assistant", "content": "If you still haven't received it after 7 days please feel free to contact us again."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Was there any other item you wanted me to look up?"}]
|
no
| 8 |
Customer name is alessandro phoenix. membership level is gold. email is alessandrop148@email.com. phone number is (428) 990-1366. order ID is 1143408065. purchase date was 2020-03-06. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. delivery address is 0016 2nd ave baltimore, wa 36927.
|
shipping_issue: missing
|
{"scenario": {"personal": {"account_id": "q0lqkf8o4w", "customer_name": "alessandro phoenix", "email": "alessandrop148@email.com", "member_level": "gold", "phone": "(428) 990-1366", "username": "alessandrop148"}, "order": {"street_address": "0016 2nd ave", "full_address": "0016 2nd ave baltimore, wa 36927", "city": "baltimore", "num_products": "2", "order_id": "1143408065", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 84, 'image_url': 'images/calvin_klein-shirt.jpeg'}, {'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2020-03-06", "state": "wa", "zip_code": "36927"}, "product": {"names": ["calvin_klein shirt", "guess jacket"], "amounts": [84, 49]}, "flow": "shipping_issue", "subflow": "missing"}, "total_dialogue_turns": 20, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "missing", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi there. How may I help you?"}, {"role": "user", "content": "I never received my product"}, {"role": "user", "content": "I have been waiting for 5 days"}, {"role": "assistant", "content": "I am sorry to hear that. Let me get your name and order id."}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "1143408065"}, {"role": "assistant", "content": "Thank you Mr Phoenix"}, {"role": "assistant", "content": "Alright, I will also need your user name and e-mail address please?"}, {"role": "user", "content": "alessandrop148,alessandrop148@email.com"}, {"role": "assistant", "content": "According to our system your order is still on track to arrive within 7 days of your order date."}, {"role": "user", "content": "I understand."}, {"role": "assistant", "content": "If you still haven't received it after 7 days please feel free to contact us again."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Was there any other item you wanted me to look up?"}, {"role": "user", "content": "no"}, {"role": "assistant", "content": "Then I hope you have a pleasant evening."}]
|
you too
| 9 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}]
|
I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now.
| 1 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}]
|
Joyce Wu
| 2 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}]
|
My current address is 0781 Kenned St, Monterey WA 53247
| 3 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}]
|
Oops! Kennedy
| 4 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}]
|
zip code = 53247
| 5 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}, {"role": "user", "content": "zip code = 53247"}]
|
my email is jwu88665@email.com
| 6 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}, {"role": "user", "content": "zip code = 53247"}, {"role": "user", "content": "my email is jwu88665@email.com"}]
|
and my user name = jwu88665
| 7 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}, {"role": "user", "content": "zip code = 53247"}, {"role": "user", "content": "my email is jwu88665@email.com"}, {"role": "user", "content": "and my user name = jwu88665"}, {"role": "assistant", "content": "Perfect, thank you! What is the address you would like your order to be changed to?"}]
|
619 Laura Drive
| 8 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}, {"role": "user", "content": "zip code = 53247"}, {"role": "user", "content": "my email is jwu88665@email.com"}, {"role": "user", "content": "and my user name = jwu88665"}, {"role": "assistant", "content": "Perfect, thank you! What is the address you would like your order to be changed to?"}, {"role": "user", "content": "619 Laura Drive"}]
|
Monterey WA 53247
| 9 |
Customer name is joyce wu. membership level is bronze. email is jwu88665@email.com. phone number is (637) 383-0819. order ID is 3840630122. purchase date was 2019-12-10. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 0781 kennedy st monterey, wa 53247.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "slnzjabvcu", "customer_name": "joyce wu", "email": "jwu88665@email.com", "member_level": "bronze", "phone": "(637) 383-0819", "username": "jwu88665"}, "order": {"street_address": "0781 kennedy st", "full_address": "0781 kennedy st monterey, wa 53247", "city": "monterey", "num_products": "1", "order_id": "3840630122", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "purchase_date": "2019-12-10", "shipping_status": "out for delivery", "state": "wa", "zip_code": "53247"}, "product": {"names": ["calvin_klein jeans"], "amounts": [74]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "joyce wu", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi, how can I help you today?"}, {"role": "user", "content": "I need to change the shipping address for my last order. I just broke up with my boyfriend and moved out of our apartment. I'm staying with my mom now."}, {"role": "assistant", "content": "I'm sorry to hear that! I can definitely get that changed for you. What is your name?"}, {"role": "assistant", "content": "Also, what is your current address?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "My current address is 0781 Kenned St, Monterey WA 53247"}, {"role": "user", "content": "Oops! Kennedy"}, {"role": "assistant", "content": "Thank you Joyce. To verify your identity, I have a few more questions. What is your zip code, username, and email address?"}, {"role": "user", "content": "zip code = 53247"}, {"role": "user", "content": "my email is jwu88665@email.com"}, {"role": "user", "content": "and my user name = jwu88665"}, {"role": "assistant", "content": "Perfect, thank you! What is the address you would like your order to be changed to?"}, {"role": "user", "content": "619 Laura Drive"}, {"role": "user", "content": "Monterey WA 53247"}, {"role": "assistant", "content": "Ok, that should be all set for you! Can I do anything else for you today?"}]
|
That's all. Thank you so much!
| 10 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there
| 1 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}]
|
ok thanks
| 2 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}]
|
ok
| 3 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}]
|
hello are you there?
| 4 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}, {"role": "user", "content": "hello are you there?"}]
|
i did that and its still doing the same thing
| 5 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}, {"role": "user", "content": "hello are you there?"}, {"role": "user", "content": "i did that and its still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out and then log back in then try it."}]
|
ok one sec
| 6 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}, {"role": "user", "content": "hello are you there?"}, {"role": "user", "content": "i did that and its still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out and then log back in then try it."}, {"role": "user", "content": "ok one sec"}]
|
okay that seem to be working. thank you so much for your help
| 7 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}, {"role": "user", "content": "hello are you there?"}, {"role": "user", "content": "i did that and its still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out and then log back in then try it."}, {"role": "user", "content": "ok one sec"}, {"role": "user", "content": "okay that seem to be working. thank you so much for your help"}, {"role": "assistant", "content": "Great, do you need any more help?"}]
|
no that will be all
| 8 |
Customer name is albert sanders. membership level is bronze. email is albertsanders527@email.com. phone number is (553) 795-4957. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]. delivery address is 1572 kennedy st monterey, ca 45434.
|
troubleshoot_site: shopping_cart
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "albertsanders527@email.com", "member_level": "bronze", "phone": "(553) 795-4957", "username": "albertsanders527"}, "order": {"street_address": "1572 kennedy st", "full_address": "1572 kennedy st monterey, ca 45434", "city": "monterey", "num_products": "1", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/guess-shirt.jpeg'}]", "state": "ca", "zip_code": "45434"}, "product": {"names": ["guess shirt"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "shopping_cart"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "shopping_cart", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "yes i'm trying to buy something from your site but my cart isn't updating when i try to put it in there"}, {"role": "assistant", "content": "I will be happy to help you with that."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "We will start troubleshooting now."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Please try to refresh the page first then try again."}, {"role": "user", "content": "hello are you there?"}, {"role": "user", "content": "i did that and its still doing the same thing"}, {"role": "assistant", "content": "Okay now try to log out and then log back in then try it."}, {"role": "user", "content": "ok one sec"}, {"role": "user", "content": "okay that seem to be working. thank you so much for your help"}, {"role": "assistant", "content": "Great, do you need any more help?"}, {"role": "user", "content": "no that will be all"}, {"role": "assistant", "content": "Okay have a great day."}]
|
you too
| 9 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}]
|
I have a question about the premium subscription. I know it's coming due soon but I don't remember when
| 1 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}]
|
can you help>
| 2 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}]
|
Alessandro Phoenix
| 3 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}]
|
account id is UWJQUVE4VB
| 4 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}]
|
order id is 1152597180
| 5 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}]
|
oh my yesterday?
| 6 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}]
|
it is too late to make a payment?
| 7 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}]
|
because I want to renew the subscription
| 8 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}, {"role": "user", "content": "because I want to renew the subscription"}, {"role": "assistant", "content": "No it is not to late. I sent you the link to make your payment and keep your subscription active"}]
|
ok great
| 9 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}, {"role": "user", "content": "because I want to renew the subscription"}, {"role": "assistant", "content": "No it is not to late. I sent you the link to make your payment and keep your subscription active"}, {"role": "user", "content": "ok great"}]
|
appreciate that
| 10 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}, {"role": "user", "content": "because I want to renew the subscription"}, {"role": "assistant", "content": "No it is not to late. I sent you the link to make your payment and keep your subscription active"}, {"role": "user", "content": "ok great"}, {"role": "user", "content": "appreciate that"}]
|
it's just too crazy these days
| 11 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}, {"role": "user", "content": "because I want to renew the subscription"}, {"role": "assistant", "content": "No it is not to late. I sent you the link to make your payment and keep your subscription active"}, {"role": "user", "content": "ok great"}, {"role": "user", "content": "appreciate that"}, {"role": "user", "content": "it's just too crazy these days"}, {"role": "assistant", "content": "It is ok! Is there anything else I can help with today"}]
|
no that's it
| 12 |
Customer name is alessandro phoenix. membership level is bronze. phone number is (130) 021-5531. order ID is 1152597180. delivery address is 3957 brushwick dr san lima, wa 12946.
|
subscription_inquiry: status_due_date
|
{"scenario": {"personal": {"account_id": "uwjquve4vb", "customer_name": "alessandro phoenix", "member_level": "bronze", "phone": "(130) 021-5531"}, "order": {"street_address": "3957 brushwick dr", "full_address": "3957 brushwick dr san lima, wa 12946", "city": "san lima", "order_id": "1152597180", "state": "wa", "zip_code": "12946"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_due_date"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_due_date", "customer_name": "alessandro phoenix", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi! Thank you for contacting us today. How may I help you?"}, {"role": "user", "content": "I have a question about the premium subscription. I know it's coming due soon but I don't remember when"}, {"role": "user", "content": "can you help>"}, {"role": "assistant", "content": "Yes I can help. Can I have your name"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "Can I have your account id and order id"}, {"role": "user", "content": "account id is UWJQUVE4VB"}, {"role": "user", "content": "order id is 1152597180"}, {"role": "assistant", "content": "Thank you! I am showing your payment was due yesterday in the amount of $20"}, {"role": "user", "content": "oh my yesterday?"}, {"role": "user", "content": "it is too late to make a payment?"}, {"role": "user", "content": "because I want to renew the subscription"}, {"role": "assistant", "content": "No it is not to late. I sent you the link to make your payment and keep your subscription active"}, {"role": "user", "content": "ok great"}, {"role": "user", "content": "appreciate that"}, {"role": "user", "content": "it's just too crazy these days"}, {"role": "assistant", "content": "It is ok! Is there anything else I can help with today"}, {"role": "user", "content": "no that's it"}]
|
thanks againn
| 13 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
Hi, I'm having a lot of trouble with the search function on the website today
| 1 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}]
|
I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning
| 2 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}]
|
The rest of the site seems fine, if that helps
| 3 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}]
|
I can try it. One sec
| 4 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}]
|
Okay, I'll just try another search, but that wheel's still spinning
| 5 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}]
|
Oh, that's a good idea
| 6 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}, {"role": "user", "content": "Oh, that's a good idea"}]
|
umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser!
| 7 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}, {"role": "user", "content": "Oh, that's a good idea"}, {"role": "user", "content": "umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser!"}]
|
lemme just blow the dust off of Internet Explorer...and, there it is
| 8 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}, {"role": "user", "content": "Oh, that's a good idea"}, {"role": "user", "content": "umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser!"}, {"role": "user", "content": "lemme just blow the dust off of Internet Explorer...and, there it is"}]
|
the search bar is working now
| 9 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}, {"role": "user", "content": "Oh, that's a good idea"}, {"role": "user", "content": "umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser!"}, {"role": "user", "content": "lemme just blow the dust off of Internet Explorer...and, there it is"}, {"role": "user", "content": "the search bar is working now"}]
|
you're right, it must have been an issue with cookies. Thanks, I would never have thought of that
| 10 |
Customer name is david williams. membership level is gold. email is dw407221@email.com. phone number is (000) 945-9021. ordered products: [{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]. delivery address is 4116 primrose ave san mateo, ca 77531.
|
troubleshoot_site: search_results
|
{"scenario": {"personal": {"customer_name": "david williams", "email": "dw407221@email.com", "member_level": "gold", "phone": "(000) 945-9021", "username": "dw407221"}, "order": {"street_address": "4116 primrose ave", "full_address": "4116 primrose ave san mateo, ca 77531", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'jeans', 'amount': 64, 'image_url': 'images/calvin_klein-jeans.jpeg'}]", "state": "ca", "zip_code": "77531"}, "product": {"names": ["calvin_klein jeans"], "amounts": [64]}, "flow": "troubleshoot_site", "subflow": "search_results"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "troubleshoot_site", "subflow": "search_results", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I'm having a lot of trouble with the search function on the website today"}, {"role": "user", "content": "I haven't been able to get even the simplest of searches to work. The little wheel just keeps spinning"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "user", "content": "The rest of the site seems fine, if that helps"}, {"role": "assistant", "content": "Can you please try logging out of your account and logging back in?"}, {"role": "user", "content": "I can try it. One sec"}, {"role": "user", "content": "Okay, I'll just try another search, but that wheel's still spinning"}, {"role": "assistant", "content": "I apologize for the inconvenience, but can you please try clearing your browser's cookies?"}, {"role": "user", "content": "Oh, that's a good idea"}, {"role": "user", "content": "umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser!"}, {"role": "user", "content": "lemme just blow the dust off of Internet Explorer...and, there it is"}, {"role": "user", "content": "the search bar is working now"}, {"role": "user", "content": "you're right, it must have been an issue with cookies. Thanks, I would never have thought of that"}, {"role": "assistant", "content": "Great. I am glad that we were able to resolve your issue. Thank you for your patience."}, {"role": "assistant", "content": "You are welcome."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
No, that was all I needed. Thanks again
| 11 |
Customer name is albert sanders. membership level is silver. email is as044991@email.com. phone number is (009) 399-1401. delivery address is 3642 brushwick dr baltimore, wa 30661.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as044991@email.com", "member_level": "silver", "phone": "(009) 399-1401", "username": "as044991"}, "order": {"street_address": "3642 brushwick dr", "full_address": "3642 brushwick dr baltimore, wa 30661", "city": "baltimore", "state": "wa", "zip_code": "30661"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}]
|
Hi. My name is Albert Sanders. I need to check my order status, but I seem to have forgotten my username. Can you help?
| 1 |
Customer name is albert sanders. membership level is silver. email is as044991@email.com. phone number is (009) 399-1401. delivery address is 3642 brushwick dr baltimore, wa 30661.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as044991@email.com", "member_level": "silver", "phone": "(009) 399-1401", "username": "as044991"}, "order": {"street_address": "3642 brushwick dr", "full_address": "3642 brushwick dr baltimore, wa 30661", "city": "baltimore", "state": "wa", "zip_code": "30661"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi. My name is Albert Sanders. I need to check my order status, but I seem to have forgotten my username. Can you help?"}, {"role": "assistant", "content": "Of course! One moment while I begin pulling up your account."}, {"role": "assistant", "content": "Now may I have your zip code and phone number?"}]
|
Sure. My zip code is 30661. My phone number is (009) 399-1401.
| 2 |
Customer name is albert sanders. membership level is silver. email is as044991@email.com. phone number is (009) 399-1401. delivery address is 3642 brushwick dr baltimore, wa 30661.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "as044991@email.com", "member_level": "silver", "phone": "(009) 399-1401", "username": "as044991"}, "order": {"street_address": "3642 brushwick dr", "full_address": "3642 brushwick dr baltimore, wa 30661", "city": "baltimore", "state": "wa", "zip_code": "30661"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 12, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I assist you?"}, {"role": "user", "content": "Hi. My name is Albert Sanders. I need to check my order status, but I seem to have forgotten my username. Can you help?"}, {"role": "assistant", "content": "Of course! One moment while I begin pulling up your account."}, {"role": "assistant", "content": "Now may I have your zip code and phone number?"}, {"role": "user", "content": "Sure. My zip code is 30661. My phone number is (009) 399-1401."}, {"role": "assistant", "content": "Thank you. Your username is: asanders1"}, {"role": "assistant", "content": "Is there anything else you need?"}]
|
Great thank you. That is all for today.
| 3 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}]
|
I am trying to log into my account and have forgotten my password
| 1 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account and have forgotten my password"}, {"role": "assistant", "content": "Okay, let's recover that for you. Can I have your name please?"}]
|
Crystal Minh
| 2 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account and have forgotten my password"}, {"role": "assistant", "content": "Okay, let's recover that for you. Can I have your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have your username?"}]
|
cm988865
| 3 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account and have forgotten my password"}, {"role": "assistant", "content": "Okay, let's recover that for you. Can I have your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have your username?"}, {"role": "user", "content": "cm988865"}, {"role": "assistant", "content": "I cannot recover your old password, but I can make a new one for you."}]
|
That works
| 4 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account and have forgotten my password"}, {"role": "assistant", "content": "Okay, let's recover that for you. Can I have your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have your username?"}, {"role": "user", "content": "cm988865"}, {"role": "assistant", "content": "I cannot recover your old password, but I can make a new one for you."}, {"role": "user", "content": "That works"}, {"role": "assistant", "content": "Your new password is xpm2t37z3t"}]
|
Thank you!
| 5 |
Customer name is crystal minh. membership level is gold. phone number is (927) 079-8095. delivery address is 6793 kennedy st monterey, tx 45727.
|
account_access: recover_password
|
{"scenario": {"personal": {"customer_name": "crystal minh", "member_level": "gold", "phone": "(927) 079-8095", "security_answer": "martinez", "username": "cm988865"}, "order": {"street_address": "6793 kennedy st", "full_address": "6793 kennedy st monterey, tx 45727", "city": "monterey", "state": "tx", "zip_code": "45727"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_password"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_password", "customer_name": "crystal minh", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hi, what can I do for you?"}, {"role": "user", "content": "I am trying to log into my account and have forgotten my password"}, {"role": "assistant", "content": "Okay, let's recover that for you. Can I have your name please?"}, {"role": "user", "content": "Crystal Minh"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can I have your username?"}, {"role": "user", "content": "cm988865"}, {"role": "assistant", "content": "I cannot recover your old password, but I can make a new one for you."}, {"role": "user", "content": "That works"}, {"role": "assistant", "content": "Your new password is xpm2t37z3t"}, {"role": "user", "content": "Thank you!"}, {"role": "assistant", "content": "Is there anything else I can help you with"}]
|
No that is all
| 6 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}]
|
Hello, I think the shipping address on my order is incorrect. Can you check that for me?
| 1 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}]
|
Is the address it will be delivered to:
| 2 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}, {"role": "user", "content": "Is the address it will be delivered to:"}]
|
9637 Circle Drive San Lima, CA 89259
| 3 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}, {"role": "user", "content": "Is the address it will be delivered to:"}, {"role": "user", "content": "9637 Circle Drive San Lima, CA 89259"}, {"role": "assistant", "content": "May I have full name or account id please to pull up your account?"}]
|
David Williams
| 4 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}, {"role": "user", "content": "Is the address it will be delivered to:"}, {"role": "user", "content": "9637 Circle Drive San Lima, CA 89259"}, {"role": "assistant", "content": "May I have full name or account id please to pull up your account?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thank you David, do you need to change your address?"}]
|
No, I just need to make sure that is the address I have down for shipping
| 5 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}, {"role": "user", "content": "Is the address it will be delivered to:"}, {"role": "user", "content": "9637 Circle Drive San Lima, CA 89259"}, {"role": "assistant", "content": "May I have full name or account id please to pull up your account?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thank you David, do you need to change your address?"}, {"role": "user", "content": "No, I just need to make sure that is the address I have down for shipping"}, {"role": "assistant", "content": "Did you receive an email stating the address was wrong?"}]
|
I received an email that showed the wrong shipping address
| 6 |
Customer name is david williams. membership level is gold. email is davidwilliams620@email.com. phone number is (474) 387-4481. order ID is 9787591740. purchase date was 2019-11-19. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 9637 circle drive san lima, ca 89259.
|
shipping_issue: status
|
{"scenario": {"personal": {"account_id": "bkzwrynol3", "customer_name": "david williams", "email": "davidwilliams620@email.com", "member_level": "gold", "phone": "(474) 387-4481", "username": "davidwilliams620"}, "order": {"street_address": "9637 circle drive", "full_address": "9637 circle drive san lima, ca 89259", "city": "san lima", "num_products": "3", "order_id": "9787591740", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'guess', 'product_type': 'boots', 'amount': 74, 'image_url': 'images/guess-boots.jpeg'}]", "purchase_date": "2019-11-19", "shipping_status": "delivered", "state": "ca", "zip_code": "89259"}, "product": {"names": ["tommy_hilfiger shirt", "tommy_hilfiger jeans", "guess boots"], "amounts": [59, 69, 74]}, "flow": "shipping_issue", "subflow": "status"}, "total_dialogue_turns": 27, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "status", "customer_name": "david williams", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeCorp, how may I help you today?"}, {"role": "user", "content": "Hello, I think the shipping address on my order is incorrect. Can you check that for me?"}, {"role": "assistant", "content": "Yes I would happy to look into this for you."}, {"role": "user", "content": "Is the address it will be delivered to:"}, {"role": "user", "content": "9637 Circle Drive San Lima, CA 89259"}, {"role": "assistant", "content": "May I have full name or account id please to pull up your account?"}, {"role": "user", "content": "David Williams"}, {"role": "assistant", "content": "Thank you David, do you need to change your address?"}, {"role": "user", "content": "No, I just need to make sure that is the address I have down for shipping"}, {"role": "assistant", "content": "Did you receive an email stating the address was wrong?"}, {"role": "user", "content": "I received an email that showed the wrong shipping address"}]
|
And it says it has been delivered, but I dont have it
| 7 |
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